Chevrolet Avalanche 2002 Warranty

IMPORTANT

This booklet contains important information about the vehicle’s warranty coverage. It also explains

Owner Assistance Information and GM’s Participation in an Alternative Dispute Resolution Program.

Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will have the information.

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered

or Put in Use:

. X

Month Day Year

Owner’s Name

Street Address

City & State

Vehicle Identification Number (VIN):

Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form on page 31 of this booklet. Remember, if the service contract you are considering purchasing does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from General Motors.

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CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors Corporation. Part No. 10444234 A

2002 Chevrolet Warranty and Owner Assistance Information

An Important Message to Chevrolet Owners 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Warranty Coverage at a Glance 5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

New Vehicle Limited W arranty

What Is Covered 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

What Is Not Covered 8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Things You Should Know About the New Vehicle Limited Warranty 11. . . . . . . . . . . . . . . . . . . . . . . . . . .

Emission Control Systems Warranties

1. Federal Emission Control Systems 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2. California Emission Control Warranty 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3. Emission Warranty Parts List 18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4. Things You Should Know About The Emission Control Systems Warranties 22. . . . . . . . . . . . . . . . . . .

Owner Assistance

Customer Satisfaction Procedure 25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

GM Participation in an Alternative Dispute Resolution Program 26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Assistance for T ext Telephone (TTY) Users 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Roadside Assistance 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Courtesy Transportation 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

State Warranty Enforcement Laws 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Special Policy Adjustment Programs 28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customer Assistance Offices 29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

GM Protection Plan 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

An Important Message to Chevrolet Owners . . .

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Chevrolet’s Commitment to You

We are committed to assure your satisfaction with your new Chevrolet.

Your Chevrolet dealer also wants you to be completely satisfied and invites you to return for all your service needs both during and after the warranty period.

Vehicle Operation and Care

Considering the investment you have made in your Chevrolet, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions contained in your Owner’s Manual.

If you have questions on how to keep your Chevrolet in good working condition, see your Chevrolet dealer, the place many Chevrolet customers choose to have their maintenance work done. You can rely on your Chevrolet dealer to use the proper parts and repair practices.

Maintenance Records

Retain receipts covering performance of regular maintenance. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship.

Receipts should be retained in the glove box literature portfolio. Also, a “Maintenance Record” form is provided in the Maintenance Schedule section of the owner’ s manual for your convenience in recording services performed.

Owner Assistance

Your Chevrolet dealer is best equipped to provide all your service needs. Should you ever encounter a problem during or after the limited warranty period that is not resolved, talk to a member of dealer management. Under certain circumstances, General Motors and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case by case basis. If your problem has not been resolved to your satisfaction, follow the Customer Satisfaction procedures as outlined on page 25 of this booklet.

We thank you for choosing a Chevrolet.

Chevrolet Motor Division

GM Participation in an Alternative Dispute Resolution Program

On page 26 of this booklet, you will also find information on the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates.

Warranty Coverage at a Glance

B (

)

(includes tires)

Performance

Converters &

Performance

Components

The 2002 warranty coverages are summarized below. Please read pages 6 through 24 for complete details.

New Vehicle Limited W arranty

Coverage

umper-to-Bumper

includes tires

Sheet Metal

Corrosion

Rust-Through

3 YRS/

36,000 MI

6 YRS/

100,000 MI

Emission Control Systems Warranties

Coverage

Federal

Defect &

Catalytic Powertrain

Control Module

California

Defect &

Specified

2 YRS/

24,000 MI

3 YRS/

36,000 MI

3 YRS/

50,000 MI

7 YRS/

70,000 MI

8 YRS/

80,000 MI

Defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage.

2002 General Motors Corporation New Vehicle Limited Warranty

General Motors Corporation will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.

Repairs Covered

The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new or remanufactured parts.

Warranty Period

The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for 3 years or 36,000 miles, whichever comes first, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” on pages 8, 9 and 10.

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Sheet Metal Coverage

Sheet metal panels are covered against corrosion and rust-through as follows:

Corrosion: Body sheet metal panels are covered against rust for 3 years or 36,000 miles, whichever comes first.

Rust-Through: Any body sheet metal panel that rusts through (an actual hole in the sheet metal) continues to be covered for up to 6 years or 100,000 miles, whichever comes first.

NOTE: Cosmetic or surface corrosion (resulting from stone chips or scratches in the paint, for example) is not included in sheet metal coverage.

Towing

T owing is covered to the nearest Chevrolet dealer facility if your vehicle cannot be driven because of a warranted defect.

Tire Coverage

The tires supplied with your vehicle are covered against defects in material or workmanship under the

bumper-to-bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the bumper-to-bumper coverage period.

Following expiration of the bumper-to-bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for specific details.

No Charge

Warranty repairs, including towing, parts and labor, will be made at No Charge.

Obtaining Repairs

To obtain warranty repairs, take the vehicle to a Chevrolet dealer facility within the warranty period and request the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs.

What Is Not Covered

Tire Damage or Wear

Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks

resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning (as when stuck in mud or snow), tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.

Damage Due to Accident, Misuse, or Alteration

Damage caused as the result of any of the following is not covered:

collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle;

misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the Owner’s Manual;

alteration or modification to the vehicle including the body, chassis or components after final assembly by GM. In addition, coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.

NOTE: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or totaled.

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Damage or Corrosion Due to Environment, Chemical T reatments or Aftermarket Products

Damage caused by airborne fallout

(chemicals, tree sap, etc.), stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See page 12 for details regarding chemical paint spotting.

Damage Due to Insufficient or Improper Maintenance

Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain fluids, fuel, lubricants, or refrigerants recommended in the owner’s manual is not covered.

Maintenance

All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner’s

manual are the owner’s expense. Vehicle lubrication, cleaning, or polishing, as well as items requiring replacement or repair as a result of vehicle use, wear, or exposure are not covered.

Items such as:

Filters

Brake Pads / Linings

Clutch Linings

Keyless Entry Batteries *

Audio System Cleaning

Coolants and Fluids

Wiper Inserts

Limited Slip Rear Axle Service

Tire Rotation

Wheel Alignment / Balance **

are covered only when replacement or repair is the result of a defect in material or workmanship.

Failure or damage of components due to vehicle use, wear, exposure, or lack of maintenance is not covered.

* Consumable battery covered up to 12 months only. ** Maintenance items after 7,500 miles.

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