Chevrolet Astro Passenger 2004 Warranty

IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains

owner assistance information and GM’s participation in an Alternative Dispute Resolution Program.

Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner’s Name

Street Address

City & State

Vehicle Identiﬁcation Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within speciﬁc time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.

©12/05/03 Chevrolet Motor Division, General Motors Corporation. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CHEVROLET, and the CHEVROLET emblem areregisteredtrademarksofGeneralMotorsCorporation.

Part Number C2417 B First Edition

2004 Chevrolet Warranty and Owner Assistance Information

An Important Message to Chevrolet Owners... ......1

Chevrolet’s Commitment to You ..........................1

Owner Assistance .............................................1

GM Participation in an Alternative Dispute

Resolution Program ........................................1

Warranty Service – United States and Canada ......1

Warranty Coverage at a Glance ...........................2

New Vehicle Limited Warranty ............................2

Emission Control System Warranty ......................2

General Motors Corporation New Vehicle

Limited Warranty .............................................4

What Is Covered ...............................................4

What Is Not Covered .........................................6

Things You Should Know About the New

Vehicle Limited Warranty .................................9

Warranty Repairs – Component Exchanges ..........9

Warranty Repairs – Recycled Materials ................9

Tire Service .....................................................9

6.6L DURAMAX™ Diesel Engine Components .......9

After-Manufacture “Rustprooﬁng” ........................10

Paint, Trim, and Appearance Items ....................10

Vehicle Operation and Care ..............................10

Maintenance and Warranty Service Records ........11

Chemical Paint Spotting ...................................11

Warranty Coverage – Extensions .......................11

Touring Owner Service – Foreign Countries ........12

Warranty Service – Foreign Countries ................12

Original Equipment Alterations ...........................12

Recreation Vehicle and Special Body or

Equipment Alterations ...................................12

Pre-Delivery Service ........................................13

Production Changes .........................................13

Noise Emissions Warranty for Light Duty

Trucks Over 10,000 LBS. GVWR Only .............13

2004 Chevrolet Warranty and Owner Assistance Information

Emission Control Systems Warranty ..................14

What Is Covered .............................................14

How to Determine the Applicable Emissions

Control System Warranty (Light Duty

Trucks Only) ................................................14

Federal Emission Control System Warranty .........15

California Emission Control System Warranty .......16

Emission Warranty Parts List ............................19

Replacement Parts ..........................................23

Maintenance and Repairs .................................24

Claims Procedure ............................................25

Owner Assistance .............................................26

Customer Satisfaction Procedure .......................26

Assistance For Text Telephone (TTY) Users .......27

Chevrolet Roadside Assistance ..........................27

Chevrolet Courtesy Transportation ......................28

State Warranty Enforcement Laws .....................28

Warranty Information for California Only ..............28

Special Policy Adjustment Programs Beyond

the Warranty Period .....................................29

Customer Assistance Offices .............................30

An Important Message to Chevrolet Owners...

Chevrolet’s Commitment to You

We are committed to assuring your satisfaction with your new Chevrolet.

Your Chevrolet dealer also wants you to be completely satisﬁed and invites you to return for all your service needs, both during and after the warranty period.

Owner Assistance

Your Chevrolet dealer is best equipped to provideallyour service needs. Should you ever encounter a problemthat is not resolved during or after the limitedwarrantyperiod, talk to a member of dealer management. Undercertain circumstances, GM and/or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect inmaterialor workmanship. These instances will be reviewed on a case-by-case basis. If your problem has not been resolved to your satisfaction, follow the “Customer Satisfaction Procedure” as outlined under Owner Assistance on page 26.

We thank you for choosing a Chevrolet.

GM Participation in an Alternative Dispute Resolution Program

See the “Customer Satisfaction Procedure” under Owner Assistance on page 26 for information on the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates.

Warranty Service – United States and Canada

Your selling dealership has made a large investment to ensure that they have the proper tools, training, and parts inventory to make any necessary warranty repairs should they be required during the warranty period. We ask that you return to your selling dealer for warranty repairs. In the event of an emergency repair, you may take your vehicle to any authorized GM dealer for warranty repairs. However, certain warranty repairs require special tools or training that only a dealer selling your brand may have. Therefore, not all dealers are able to perform every repair. If a particular dealership cannot assist you, then contact the Customer Assistance Center. If you have changed your residence, visit any Chevrolet dealer in the United States or Canada for warranty service.

Warranty Coverage at a Glance

The warranty coverages are summarized below.

New Vehicle Limited Warranty

Bumper-to-Bumper (Includes Tires)

•

Coverage is for the ﬁrst 3 years or 36,000 miles, whichever comes ﬁrst.

Sheet Metal

•

Corrosion coverage is for the ﬁrst 3 years or 36,000 miles, whichever comes ﬁrst.

• Rust-through coverage is for the ﬁrst 6 years

or 100,000 miles, whichever comes ﬁrst.

6.6L DURAMAX™ Diesel Engine (If Equipped)

•

Coverage is for the ﬁrst 3 years or 36,000 miles, whichever comes ﬁrst. It then has a $100.00 deductible charge after the 3 years or 36,000 miles up to 5 years or 100,000 miles, whichever comes ﬁrst.

Emission Control System Warranty

For light duty trucks see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranty on page 14 for more information.

Federal

•

Gasoline Engines

− Defects and performance for cars and light duty truck emission control systems are covered for the ﬁrst 2 years or 24,000 miles, whichever comes ﬁrst. From the ﬁrst 2 years or 24,000milesto 3 years or 36,000 miles defects in materialor workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously.

− Catalytic converters and powertrain control modules are covered for the ﬁrst 8 yearsor 80,000 miles, whichever comes ﬁrst.

− Defects and performance for heavy duty truck emission control systems are covered for the ﬁrst 5 years or 50,000 miles, whichever comes ﬁrst.

• 6.6L DURAMAX™ Diesel Engines are covered

for the ﬁrst 5 years or 100,000 miles,whichever comes ﬁrst.

California

•

Gasoline Engines

− Defects and performance for cars, light duty, and medium duty truck emission control systems are covered for the ﬁrst 3 years or 50,000 miles, whichever comes ﬁrst.

− Speciﬁed components for cars or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the ﬁrst 7 years or 70,000 miles, whichever comes ﬁrst.

− Defects and performance for heavy duty truck emission control systems are covered for the ﬁrst 5 years or 50,000 miles, whichever comes ﬁrst.

• 6.6L DURAMAX™ Diesel Engines are covered for

the ﬁrst 5 years, 100,000 miles, or 3,000 hours of operation, whichever comes ﬁrst.

Noise Emissions

•

Coverage is for applicable vehicles weighing over 10,000 lbs. based on the GVWR only, for the entire life of the vehicle.

General Motors Corporation New Vehicle Limited Warranty

GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations.

What Is Covered

Warranty Applies

This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.

Repairs Covered

The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period. Needed repairs will be performed using new or remanufactured parts.

No Charge

Warranty repairs, including towing, parts, and labor, will be made at no charge.

Obtaining Repairs

To obtain warranty repairs, take the vehicle to a Chevrolet dealer facility within the warranty period and request the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs.

Warranty Period

The warranty period for all coverages begins on the date the vehicle is ﬁrst delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage

The complete vehicle is covered for 3 years or 36,000 miles, whichever comes ﬁrst, except for other coverages listed here under “What is Covered” and those items listed under “What Is Not Covered” later in this section.

Tire Coverage

The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period.

Following expiration of the Bumper-to-Bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for speciﬁc details.

Accessory Coverages

All GM accessories sold by GM and all parts that are permanently installed on a GM vehicle prior to delivery will be covered under the provisions of the New Vehicle Limited Warranty. In the event GM accessories are installed after vehicle delivery, or are replaced under the new vehicle warranty, they will be covered, parts and labor, for the balance of the vehicle warranty, but in no event less than 12 months/12,000 miles. This coverage is only effective for GM accessories permanently installed by a GM dealer or an associated GM-approved Accessory Distributor/Installer (ADI).

GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only.

GM Licensed Accessories are covered under the accessory-speciﬁc manufacturer’s warranty and are not warranted by GM or its dealers.

Sheet Metal Coverage

Sheet metal panels are covered against corrosion and rust-through as follows:

Corrosion: Body sheet metal panels are covered against rust for 3 years or 36,000 miles, whichever comes ﬁrst.

Rust-Through: Any body sheet metal panel that rusts through, an actual hole in the sheet metal, is covered for up to 6 years or 100,000 miles, whichever comes ﬁrst.

Important: Cosmetic or surface corrosion, resulting from stone chips or scratches in the paint, for example, is not included in sheet metal coverage.

Towing

Towing is covered to the nearest Chevrolet dealer if your vehicle cannot be driven because of a warranted defect.

6.6L DURAMAX™ Diesel Engine Coverage

For trucks equipped with a 6.6L DURAMAX™ Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section is covered for 5 years or 100,000 miles, whichever comes ﬁrst. A $100.00 deductible per repair visit may apply after the vehicle has been in use for 3 years or 36,000 miles, whichever comes ﬁrst. For additional information, refer to Things You Should Know About the New Vehicle Limited Warranty on page 9. Also refer to the appropriate emission control system warranty for possible additional coverages.

What Is Not Covered

Tire Damage or Wear

Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inﬂation, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.

Damage Due to Bedliners

Owners of trucks with a bedliner, whether after-market or factory installed, should expect that with normal operation the bedliner will move. This movement may cause ﬁnish damage and/or squeaks and rattles. Therefore, any damage caused by the bedliner is not covered under the terms of the warranty.

Damage Due to Accident, Misuse, or Alteration

Damage caused as the result of any of the following is not covered:

• Collision, ﬁre, theft, freezing, vandalism, riot,

explosion, or objects striking the vehicle

• Misuse of the vehicle such as driving over curbs,

overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual.

• Alteration or modiﬁcation to the vehicle including

the body, chassis, or components after ﬁnal assembly by GM.

• Coverages do not apply if the odometer has been

disconnected, its reading has been altered, or

mileage cannot be determined. Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or totaled.

Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products

Damage caused by airborne fallout, chemicals, tree sap, etc., stones, hail, earthquake, water or ﬂood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things You Should

Know About the New Vehicle Limited Warranty on page 9 for more details.

Damage Due to Insufficient or Improper Maintenance

Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain ﬂuids, fuel, lubricants, or refrigerants recommended in the owner manual is not covered.

Maintenance

All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are the owner’s expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered.

Items such as:

• Filters

• Brake Pads/Linings

• Clutch Linings

• Keyless Entry Batteries *

• Audio System Cleaning

• Coolants and Fluids

• Wiper Inserts

• Limited Slip Rear Axle Service

• Tire Rotation

• Wheel Alignment/Balance **

are covered only when replacement or repair is the result of a defect in material or workmanship.

* Consumable battery covered up to 12 months only. ** Maintenance items after 7,500 miles.

Extra Expenses

Economic loss or extra expense is not covered. Examples include:

• Loss of vehicle use

• Inconvenience

• Storage

• Payment for loss of time or pay

• Vehicle rental expense

• Lodging, meals, or other travel costs

• State or local taxes required on warranty repairs

Other Terms: This warranty gives you speciﬁc legal rights and you may also have other rightswhichvaryfrom state to state.

GM does not authorize any person to create for it any other obligation or liability in connection with these vehicles. Any implied warranty of merchantability or

ﬁtness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty. Performance of repairs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty. GM shall not be liable for incidental or consequential damages, such as, but not limited to, lost wages or vehicle rental expenses, resulting from breach of this written warranty or any implied warranty. *

* Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

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