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10. Briefing & Handover to the Customer
Instruct the customer on the full operation of the appliance.
Warn the customer that the fire unit may give off a temporary odour; this is normal
running in of the unit, and will disappear after a short period of use.
Inform the user that the appliance glass is only to be opened when servicing, and not
to disturb the fibre logs as this may disturb the combustion.
Inform the customer that it is recommended that a full service on the appliance and
flue checks be carried out annually by competent person/s.
Caution - Make the user aware of the location of the isolation valve and tell the user
to close the isolation immediately in case of malfunction / bad performance and to
contact the installer in order to prevent dangerous situations.
Instruct the user that the pilot light and flame sensing device fitted to this appliance
is also an atmospheric sensing device, designed to shut off the appliance if the
evacuation of products of combustion is disturbed. If the appliance repeatedly
shuts off after being re-started (as detailed in the ‘Lighting instructions’ section), a
GAS SAFE registered engineer should be contacted to examine the appliance and
installation.
Inform the user to always observe the appliance when lighting, once the pilot is lit
the main valve then opens to ‘High rate’ allowing gas through to the main burner.
The main burner should then light within 6 seconds if this does not happen then the
appliance should be turned off allowing 5 minutes before attempting to relight.
Warn the user of the following points:
• not to block vents and to check regularly and remove any blockages.
• not to block the air intake on the appliance.
• that all parts of the appliance will become hot while the appliance is running, so it is
recommended that a guard conforming to BS8423: 2002 be used for the protection of
young children, aged or infirm persons.
• not to stand too close to the appliance for prolonged periods of time; loose clothing
is particularly at risk of burning, and that rubbish cannot be burned in the unit.
• against placing combustible material directly in front of the appliance. Floor
coverings such as carpets, are considered to be acceptable.
The stainless steel sides will patinate (mellow) over a period of time this can be
cleaned with a hob type cleaner if a high reflection is preferred.
Ensure the installer details are filled in.
Hand over the installation manual to the customer.