11. Briefing & Handover to the Customer
Instruct the customer on the full operation of the appliance.
Warn the customer that the fire unit may give off a temporary odour; this is normal running in of
the unit, and will disappear after a short period of use.
Inform the user that the appliance glass is only to be removed when servicing, and not to
disturb or place items on the fire bed as this may disturb the combustion.
Inform the customer that it is recommended that a full service on the appliance and flue checks
be carried out annually by competent person/s.
Caution - Make the user aware of the location of the isolation valve and tell the user to close
the isolation immediately in case of malfunction / bad performance and to contact the installer
in order to prevent dangerous situations.
The appliance is equipped with a sensor to monitor the function of the flue (TTB Switch) If the
evacuation of the combustion products is interrupted (caused by lack of flue pull or blockage),
the TTB will operate and shut the appliance off. If for any reason the fire does shut off, allow at
least 5 minutes to elapse before attempting to relight as described in the “lighting instructions”
section, on pages 65-69. If the appliance repeatedly shuts off after being re-started (as detailed
in the ‘Lighting instructions’ section), a GAS SAFE registered engineer should be contacted to
examine the appliance and installation.
Inform the user to always observe the appliance when lighting, once the acoustic signal stops
the main valve then opens to ‘High rate’ allowing gas through to the main burner. The main
burner should then light within 6 seconds if this does not happen then the appliance
should be turned off allowing 5 minutes before attempting to relight.
Warn the user of the following points
not to block vents and to check regularly and remove any blockages.
not to block the air intake on the appliance.
that all parts of the appliance will become hot while the appliance is running, so it is
recommended that a guard conforming to BS8423: 2002 be used for the protection of
young children, aged or infirm persons.
not to stand too close to the appliance for prolonged periods of time; loose clothing is
particularly at risk of burning, and that rubbish cannot be burned in the unit.
against placing combustible material directly in front of the appliance. Floor coverings,
such as carpets, are considered to be acceptable.
Ensure the installer details are filled in.
Hand over the installation manual to the customer.