Chenbro SR105 Plus operation manual

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SR105 Plus Series
Server Chassis User Manual
January 2020 Version 2.3
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SR105 Plus Series
DISCLAIMERS
No license (express or implied, by estoppel or otherwise) to any intellectual property rights is granted by this document.
Chenbro disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness
for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or
usage in trade.
This document contains information on products, services and/or processes in development. All information provided here is subject
to change without notice. Contact your Chenbro representative to obtain the latest Configuration Guide.
The products and services described may contain defects or errors known as errata which may cause deviations from published
specifications. Current characterized errata are available on request.
Chenbro, and the Chenbro logo are trademarks of Chenbro Micom Co., Ltd. in the worldwide.
*Other names and brands may be claimed as the property of others
© 2019 Chenbro Micom Co., Ltd.
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SR105 Plus Series
Table of Contents
Table of Contents .......................................................................................................................................... 3
List of Figures ................................................................................................................................................ 4
List of Tables ................................................................................................................................................. 5
1. Product Overview.............................................................................................................................. 6
1-1 Front Panel .................................................................................................................................. 7
1-2 Back Panel ................................................................................................................................... 8
1-3 Security Features ......................................................................................................................... 9
1-4 Front Control Panel ................................................................................................................... 10
1-5 Chassis Dimensions ................................................................................................................... 11
1-6 Interior View ............................................................................................................................. 12
1-7 System Level Environmental Specifications ................................................................................ 13
1-8 System Packaging ..................................................................................................................... 14
2. System Components Installation and Removal ................................................................................ 15
2-1 Side Cover Installation ............................................................................................................... 15
2-2 Front Bezel Installation .............................................................................................................. 16
2-3 5.25” Device Installation ............................................................................................................ 17
2-4 HDD Cage Installation ................................................................................................................ 19
2-5 Optional Fan (Add-In-Card Area) Installation.............................................................................. 24
2-6 Rear Fan Maintenance ............................................................................................................... 25
2-7 Power Supply Installation .......................................................................................................... 26
3. Backplane ....................................................................................................................................... 27
3-1 Storage Backplane Options ........................................................................................................ 28
3-2 3.5” 4-Port 12Gbps Mini-SAS HD Backplane ............................................................................... 29
3-3 3.5” 4-Port 12Gbps SAS/SATA Backplane .................................................................................... 32
4. Maintenance and Service ................................................................................................................ 35
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SR105 Plus Series
List of Figures
Figure 1 Front panel (enclosed) ................................................................................................................ 7
Figure 2 Front panel (open) ...................................................................................................................... 7
Figure 3 Back panel with redundant PSU .................................................................................................. 8
Figure 4 Back panel with single PSU ......................................................................................................... 8
Figure 5 Key lock and Kensington slot location ......................................................................................... 9
Figure 6 Intrusion switch location ............................................................................................................ 9
Figure 7 Front control panel ................................................................................................................... 10
Figure 8 Front control panel ................................................................................................................... 10
Figure 9 Chassis dimensions ................................................................................................................... 11
Figure 10 Chassis components ................................................................................................................. 12
Figure 11 Side cover installation ............................................................................................................... 15
Figure 12 Bezel installation ...................................................................................................................... 16
Figure 13 Bezel removal ........................................................................................................................... 16
Figure 14 5.25” device blank removal ...................................................................................................... 17
Figure 15 5.25” device side rail installation .............................................................................................. 17
Figure 16 5.25” device installation ........................................................................................................... 18
Figure 17 3.5” internal HDD cage installation ........................................................................................... 19
Figure 18 3.5” hot-swap HDD cage installation ......................................................................................... 19
Figure 19 3.5” hot-swap HDD cage fan maintenance step-1 ..................................................................... 20
Figure 20 3.5” hot-swap HDD cage fan maintenance step-2 ..................................................................... 20
Figure 21 3.5” hot-swap HDD tray removal .............................................................................................. 21
Figure 22 3.5” hot-swap HDD tray installation .......................................................................................... 21
Figure 23 3.5” HDD installation (tool-less type) ........................................................................................ 22
Figure 24 3.5” HDD installation (screw type) ............................................................................................ 22
Figure 25 2.5” HDD installation (screw type) ............................................................................................ 23
Figure 26 Optional fan installation ........................................................................................................... 24
Figure 27 Optional fan removal ................................................................................................................ 24
Figure 28 Rear fan maintenance step-1 .................................................................................................... 25
Figure 29 Rear fan maintenance step-2 .................................................................................................... 25
Figure 30 Single PSU installation .............................................................................................................. 26
Figure 31 Redundant PSU installation ...................................................................................................... 26
Figure 32 Drive tray LED identification ..................................................................................................... 27
Figure 33 Backplane front view ................................................................................................................ 29
Figure 34 Backplane rear view ................................................................................................................. 30
Figure 35 Backplane front view ................................................................................................................ 33
Figure 36 Backplane rear view ................................................................................................................. 33
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List of Tables
Table 1 Chenbro SR105 Plus specifications ............................................................................................... 6
Table 2 Front control panel .................................................................................................................... 10
Table 3 System environmental specifications summary .......................................................................... 13
Table 4 System packing information ....................................................................................................... 14
Table 5 Product weight information ....................................................................................................... 14
Table 6 Drive power LED/activity LED behavior ...................................................................................... 27
Table 7 Backplane specifications ............................................................................................................ 29
Table 8 Connector and pin header function description ......................................................................... 30
Table 9 Backplane specifications ............................................................................................................ 32
Table 10 Connector and pin header function description ......................................................................... 34
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SR105 Plus Series
1. Product Overview
The SR105 chassis has been modified to support both tool-less 3.5” HDD tray and PCIe 3.0 slot, and transformed into feature-
advanced SR105 Plus. Beneath the chassis, an information sticker reads revision and manufacturing code, necessary for technical
support.
Table 1 Chenbro SR105 Plus specifications
Feature
Description
MB Form Factor
SSI EEB (12” x 13”)
Dimension
(Dx W x H)
533.0 x 198.0 x 425.0 (mm) 20.98” x 7.80” x 16.73” (w/o bezel)
Drive Bay
3 x 5.25" External, 4 x 3.5" Hot-swap (Option), 4 x 3.5” Internal (Option)
Storage Backplane
1 x 3.5" 4-port 12Gbps Mini-SAS HD Passive Backplane 1 x 3.5" 4-port 12Gbps SAS/SATA Passive Backplane
PSU Form Factor
PS/2 Single or N+1 Redundant
Indicator
1 x Power Status, 2 x LAN Activity, 1 x HDD Status, 1 x System Alarm
Front Control
1 x Power On/Off, 1 x System Reset, 1 x Alarm Mute, 2 x USB2.0/USB3.0 (Option)
Cooling Fan
HDD Cage: 80 x 25 mm (1), PCI: 80 x 25 mm (1) (Option), Rear: 120 x 25 mm (1)
System Security
Intrusion Switch, Key Lock, Kensington Slot
Expansion Slot Opening
7 x Full Height (5 x Full Length + 2 x Half Length)
Net Weight
9.0 kg/19.82 lb
Gross Weight
11.0 kg/24.23 lb
Cubic Feet
3.31
Container Loading
20’: 315, 40’: 651, 40’H: 720 (Single Packing)
Slide Rail
Supported
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SR105 Plus Series
1-1 Front Panel
Figure 1 Front panel (enclosed)
A. 5.25” Storage Drive Bay
B. Front Control Panel
C. USB Port Blank
Figure 2 Front panel (open)
A. Bezel Door
B. 3.5” Storage Drive Bay
C. Front Control Panel
D. USB3.0
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1-2 Back Panel
Figure 3 Back panel with redundant PSU
A. 1+1 Redundant PSU
B. Rear I/O
C. Rear Fan
D. Expansion Slot Opening
Figure 4 Back panel with single PSU
A. PS/2 Single PSU
B. Rear I/O
C. Rear Fan
D. Expansion Slot Opening
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1-3 Security Features
Figure 5 Key lock and Kensington slot location
Figure 6 Intrusion switch location
A. Key Lock
B. Side Cover Lock
C. Kensington Slot
D. Intrusion Switch
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1-4 Front Control Panel
Figure 7 Front control panel
Figure 8 Front control panel
Table 2 Front control panel
Label
ICON
Indicator, button or connector
A Power Button
B LAN1, LAN2 Activity LED
C Power LED
D
HDD Activity LED
E
Fan Alarm LED
F
System Reset Button
G
Fan Alarm Reset Button
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1-5 Chassis Dimensions
Figure 9 Chassis dimensions
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1-6 Interior View
Figure 10 Chassis components
A. 3.5” HDD Cage
B. Power Supply Unit
C. Fan Assembly (HDD Cage)
D. 5.25” Storage Drive Bay
E. PCIe Fan (Option)
F. System Board
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1-7 System Level Environmental Specifications
The following table defines the system level specifications under operating and non-operating environments.
Table 3 System environmental specifications summary
Parameter
Specification
Temperature
Operating
5º C to 35º C (41º F to 95º F)
Temperature
Non-Operating
-40º C to 70º C (-40º F to 158º F)
Humidity
Non-Operating
50% to 90%, non-condensing with a maximum wet bulb of 28° C (at temperatures from 25° C to 35° C)
Unpackaged Shock
Non-Operating
Trapezoidal, 25 g, velocity change is based on product weight
Vibration
Operating
5 Hz @ 0.0002 g2/Hz to 350 Hz @ 0.0002 g2/Hz Input acceleration is 0.26 g RMS 10 minutes per axis for all 3 axes on all samples Random control limit tolerance is ± 3 dB
Sag & Bow
Non-Operating
Tolerance analysis among rack, rail and chassis Actual on rack test with EIA Go-NoGo fixture
EMI Pre-scan
Radiated Emissions
CISPR CLASS A (under 6 dB): 30~1000 MHz vertical/horizontal 1G~6G GHz vertical/ horizontal 1G~18G GHz vertical/horizontal
RVI
Operating
HDD class
Class 1: Highest performance, reliability, and data integrity Class 2: A second tier of performance, reliability, and data integrity
HDD I/O throughput degradation SPEC Pass/Fail Criteria
No functional failure during test or post-test diagnostics Requirement to pass test is based on IOMeter data throughput (in IO’s per
second) expressed as a percent of Test HDD maximum theoretical baseline performance
Class1: > 90% of baseline for 4K random writes and > 80% of baseline for
128K sequential writes
Class2: > 85% of baseline for 4K random writes and > 75% of baseline for
128K sequential writes
Mix: > 80% of baseline for 4K random writes and > 70% of baseline for
128K sequential writes
Packaged Vibration
Non-Operating
ISTA (weight over 68 kg, 1B; weight equal or less than 68 kg, 1A)
Packaged Drop
Non-Operating
Drop height change is based on product weight Non-palletized product: Investigation: Test requirement is 6 face drops, 8 corner drops and 12 edge
drops for a total of 26 drops
Validation: Test requirement is 6 face drops, 2 corner drops and 3 edge
drops for a total of 11 drops
Palletized product: (Both investigation and validation) Perform two bottom drops at the specified height, 10 bottom drops at one
half of the specified height
Perform 4 rotational edge drops (one per edge) at the specified height
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1-8 System Packaging
The original Chenbro packaging, where the server system is delivered, is designed to provide protection to a fully configured system
and tested to meet ISTA (International Safe Transit Association) Test Procedure 1A. The packaging is also designed to be reused for
shipment after system integration has been completed.
The original packaging includes the shipping box, and various protective inner packaging components, which are designed to function
together as a protective packaging system. When reused, all of the original packaging material must be used, including box and each
inner packaging component. In addition, all inner packaging components MUST be reinstalled in the proper location to ensure
adequate protection of the system for subsequent shipment.
Table 4 System packing information
Part Number
Single/Bulk
Form Factor (mm)
Support Level
387-10569-2100A0
Single
315 x 651 x 720
L5
NOTE: The design of the inner packaging components does not prevent improper placement within the packaging assembly.
There is only one correct packaging assembly that will allow the package to meet the ISTA (International Safe Transit Association)
Test Procedure 1A (2008). Failure to follow the specified packaging assembly instructions may result in damage to the system
during shipment.
Table 5 Product weight information
NOTE: A L5 system does not include motherboards, processors, memory, drives, or add-in cards. It is the system
configuration as shipped from Chenbro. Weights of integrated system (system configurations that include the items above) will vary depending on the final system configuration.
Product
Unpackaged Net Weight
kg
Packaged Gross Weight
kg
Unpackaged Net Weight
(lb)
Packaged Gross Weight
(lb)
SR105 Plus
9.0
11.0 19.82
24.23
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2. System Components Installation and Removal
SR105 Plus supports up to 4 x 3.5” hot-swap SAS/SATA HDD or 4 x 3.5” Internal SAS/SATA HDD. Support for different storage and
peripheral options will vary depending on the system model and/or available accessory options installed.
2-1 Side Cover Installation
Figure 11 Side cover installation
1. Insert the cover along the bottom grooves.
2. Place down the cover toward the chassis.
3. Secure the thumb screws on the top and bottom of chassis.
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2-2 Front Bezel Installation
Figure 12 Bezel installation
1. Lean the right side of the bezel on the front chassis.
2. Fully attach the bezel on the front of the chassis, and make sure the two internal latches are up.
3. Push down the bezel until it is secured.
Figure 13 Bezel removal
1. Lift the two internal latches up.
2. Detach the bezel tabs and remove the bezel.
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2-3 5.25” Device Installation
Figure 14 5.25” device blank removal
1. Press two sides of the latch of the blank to release the blank as shown.
2. Pull the blank out.
Figure 15 5.25” device side rail installation
1. Take the reserved side rails located inside the drive slot.
2. Attach and secure the side rails on both sides of the 5.25” device.
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Figure 16 5.25” device installation
1. Insert the 5.25 device into the drive bay.
Note: Make sure both side rails are clipped on the latch.
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2-4 HDD Cage Installation
Figure 17 3.5” internal HDD cage installation
1. Insert the fan into the reserved slot.
2. Insert the HDD cage into the chassis.
3. Secure the thumb screws on the four sides of the HDD cage.
4. Plug the fan power connector in the system board.
Figure 18 3.5” hot-swap HDD cage installation
1. Insert the HDD cage into the chassis.
2. Secure the thumb screws on the four sides of the HDD cage.
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Figure 19 3.5” hot-swap HDD cage fan maintenance step-1
Figure 20 3.5” hot-swap HDD cage fan maintenance step-2
1. Unplug the power connector from the backplane.
2. Release the fan module latch and pull the fan module out of the fan cage.
3. Remove the tool-less fan holder as shown and replace the fan.
4. Insert the fan module into the fan cage.
5. Make sure the power connector go through the hole on the other side of the fan cage.
6. Plug the power connector in the backplane.
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Figure 21 3.5” hot-swap HDD tray removal
1. Press the tray button to release the tray.
2. Pull the lever to remove the tray from the HDD cage.
Figure 22 3.5” hot-swap HDD tray installation
1. Insert the HDD tray into the cage.
2. Push down the lever to secure the HDD tray.
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Figure 23 3.5” HDD installation (tool-less type)
1. Engage two embossed pins with the side dimples on the HDD as shown.
2. Carefully push down the other side of the HDD until another two embossed pins and side dimples lock into place.
NOTE: Due to degraded performance and reliability concerns, the use of the 3.5” drive tray as a 2.5” drive tray is intended to
support SSD type storage devices only. Installing a 2.5” hard disk drive into the 3.5” drive tray cannot be supported.
Figure 24 3.5” HDD installation (screw type)
1. Align the front of HDD with the anchor point on the tray.
2. Assemble 3.5 HDD with tray by four screws as shown.
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Figure 25 2.5” HDD/SSD installation (screw type)
1. Align the front of HDD/SSD with the anchor point on the tray .
2. Assemble 2.5 HDD/SSD into the tray by three screws from the bottom as shown.
NOTE: Dedicated screw type is required for 2.5” HDD/SSD Installation, Chenbro P/N: 384-14602-3143A0.
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2-5 Optional Fan (Add-In-Card Area) Installation
Figure 26 Optional fan installation
1. Attach the fan with the tool-less fan holder as shown.
2. Insert the fan module into the reserved fan slot.
NOTE: Please notice the arrow on the fan holder indicating the rear of the chassis.
3. Plug the power connector in the system board.
Figure 27 Optional fan removal
1. Unplug the power connector.
2. Release the fan module latch and pull the fan module out.
3. Remove the tool-less fan holder as shown and replace the fan.
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2-6 Rear Fan Maintenance
Figure 28 Rear fan maintenance step-1
Figure 29 Rear fan maintenance step-2
1. Lift up the fan module latch at the bottom of the fan module without release.
2. Push the fan module down to remove it from the chassis.
3. Remove the fan from the tool-less fan holder as shown and replace the fan.
4. Secure the fan module by aligning four embossed pins of it with four holes on the chassis, and pushing it upward as shown.
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2-7 Power Supply Installation
Figure 30 Single PSU installation
1. Place the PSU inside the chassis, and ensure the alignment for four screw holes of PSU with the bracket of the chassis.
2. Secure the four screws as shown.
Figure 31 Redundant PSU installation
1. Place the PSU inside the chassis, and ensure the alignment for four screw holes of PSU with the bracket of the chassis.
2. Secure the four screws as shown.
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3. Backplane
Each drive tray includes separate LED indicators for drive activity and drive status. Light pipes integrated into the drive tray direct light
emitted from the LEDs mounted next to each drive connector on the backplane to the drive tray faceplate, making them visible from
the front of the system.
Figure 32 Drive tray LED identification
Table 6 Drive power LED/activity LED behavior
LED
ICON
LED
Color
Behavior
Condition
A Power LED
N/A
Stay off
Fault
Blue
Solid on
Present
B Activity LED
Green
Solid on
Access
Red
Solid on
Failure
1Hz blink
Rebuild
4Hz blink
Locate
NOTE: The drive activity LED is driven by signals from the drive itself. Drive vendors may choose to operate the activity LED
differently from what is described in the table above. Should the activity LED on a given drive type behave differently than what
is described, customers should take the drive vendor specifications as a reference for the specific drive model to determine
what the expected drive activity LED operation should be.
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3-1 Storage Backplane Options
SR105 Plus supports the below bac kplanes:
1 x 3.5” 4-port 12Gbps Mini-SAS HD backplane 1 x 3.5” 4-port 12Gbps SAS/SATA backplane
All available SAS/SATA backplanes include the following common features:
12Gbps SAS and 6Gbps SAS/SATA 29-pin SFF-8680 12Gbps rated drive interface connectors, providing both power and I/O signals to attached devices Hot swap support for SAS/SATA devices I2C interface from a 4-pin connector for device status communication to the BMC over SMBus LEDs to indicate drive activity and status for each attached device
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3-2 3.5” 4-Port 12Gbps Mini-SAS HD Backplane
Table 7 Backplane specifications
Specification
Host Interface
Mini-SAS HD (SFF-8643)
HDD Interface
SFF-8680 (SAS 29-pin)
Hot-Swap
Yes, allows users to replace devices online
Display
LED indicates storage device status Power LED – Off (Fault)
– Blue (Present) Activity LED – Green on (Access) – Red on (Failure) – Red 1Hz blink (Rebuild) – Red 4Hz blink (Locate))
Environment Monitor
Temperature sensor TMP75
Connector
1. 1 x Mini-SAS HD
2. 4 x SFF-8680
3. 4 x big 4-pin power connector for +5V & +12V from power supply
4. 1 x pin header 2.00 mm (1 x 3)
5. 1 x pin header 2.00 mm (2 x 3)
6. 1 x pin header 2.54 mm (2 x 3)
7. 1 x pin header 2.54 mm (2 x 5)
8. 1 x 4-pin Wafer 2.50 mm
9. 2 x 2-pin Wafer 2.54 mm
10. 1 x 4-pin Wafer 2.54 mm
11. 1 x I2C
Dimension (L x W x H)
106.0 x 114.0 x 2.4 (mm)
Material
FR4 4 layers
Figure 33 Backplane front view
A. HDD_00
B. HDD_01
C. HDD_02
D. HDD_03
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Figure 34 Backplane rear view
Table 8 Connector and pin header function description
Label
Connector
Description
Drawing
A
Mini-SAS HD
For connecting to a mainboard or HBA, this Mini-SAS HD connector is applied. A proper cable selection is essential as well to make sure good signal integrity, which can be maintained for the whole connection path from a mainboard or HBA/RAID card to the HDD devices.
B
Power
These two connectors are used to power four 3.5” hard disks, connected
to this backplane, and each can ensure that all drives are supplied with stable power inputs. If the chassis fan is also powered by fan header (JF01), this configuration is highly recommended.
C
Fan
There are two 4-pin headers for the PWM fan, and it is an alternative solution that the chassis fan can be powered and monitored by this backplane instead of a motherboard. If the chassis fan is connected to a mainboard, users need to disable the fan monitoring function of backplane by DIP switch (SW1).
D
Signal Indicator
The event LED with red/black wire is located on the front bezel of SR105 Plus and can be configured through this pin header.
E
Power Fail Mute
Transfer mute signal from a backplane to PSU.
F
Power Fail Alarm
Send alarm signal to PSU.
G
Buzzer
Buzzer will alarm when fan and temperature become abnormal.
H
DIP Switch
The settings of on-board hardware monitor can be controlled and configured through this DIP switch. It can manage the functions of PWM fan & temperature threshold.
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Label
Connector
Description
Drawing
I
I2C
The motherboard can monitor HDD temperature and fan status through this connector. However, the I2C connector on the motherboard side is dependent on vendors, so please contact our field application engineers to fully utilize this feature.
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3-3 3.5” 4-Port 12Gbps SAS/SATA Backplane
Table 9 Backplane specifications
Specification
Host Interface
SATA 7-pin
HDD Interface
SFF-8680 (SAS 29-pin)
Hot-Swap
Yes, allows users to replace devices online
Display
LED indicates storage device status Power LED – Off (Fault)
– Blue on (Present) Activity LED – Green on (Access)
– Red on (Failure)
– Red 1Hz blink (Rebuild) – Red 4Hz blink (Locate)
Environment Monitor
Temperature sensor TMP75
Connector
1. 4 x SATA
2. 4 x SFF-8680
3. 4 x big 4-pin power connectors for +5V, +12V from power supply
4. 1 x pin header 2.0 mm (1 x 3)
5. 1 x pin header 2.0 mm (2 x 3)
6. 1 x pin header 2.54 mm (2 x 3)
7. 1 x pin header 2.54 mm (2 x 5)
8. 1 x 4-pin Wafer 2.5 mm
9. 2 x 2-pin Wafer 2.54 mm
10. 1 x 4-pin Wafer 2.54 mm
Dimension (L x W x H)
106.0 x 114.0 x 2.4 (mm)
Material
FR4 4 layers
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Figure 35 Backplane front view
A. HDD_00 C. HDD_02
B. HDD_01 D. HDD_03
Figure 36 Backplane rear view
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Table 10 Connector and pin header function description
Label
Connector
Description
Drawing
A
SATA/SAS
For connecting to a mainboard, this SATA/SAS 7-pin connector is applied. A proper cable selection is essential as well to make sure good signal integrity can be maintained for the whole connection path from mainboard HDD devices.
B
Power
These two connectors are used to power four 3.5” hard
disks, connected to this backplane, and each can ensure that all drives are supplied with stable power inputs. If the chassis fan is also powered by fan header (JF01), this configuration is highly recommended.
C
Fan
There are two 4-pin headers for the PWM fan, and it is an alternative solution that the chassis fan can be powered and monitored by this backplane instead of motherboard. If the chassis fan is connected to mainboard, users need to disable the fan monitoring function of backplane by DIP switch (SW1).
D
Signal Indicator
The event LED with red/black wire is located on front bezel of SR105 Plus and can be configured through this pin header.
E
Power Fail Mute
Transfer mute signal from a backplane to PSU.
F
Power Fail Alarm
Send alarm signal to PSU.
G
Buzzer
Buzzer will alarm when fan and temperature become abnormal.
H
DIP Switch
The settings of on-board hardware monitor can be controlled and configured through this DIP switch. It can manage the functions of PWM fan & Buzzer On/Off.
I
I2C
The motherboard can monitor HDD temperature and fan status through this connector. However, the I2C connector on the motherboard side is dependent on vendors, so please contact our field application engineers to fully utilize this feature.
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4. Maintenance and Service
DOA (Dead on Arrival)
If the products are found Defect On Arrival, please contact Chenbro’s regional sales or CQE and indicate the defective status via email
along with product photos and description. You may need to return the defective item by request.
The customer should ensure that the products are Defect On Arrival for up to three months from Chenbros shipping date and the
damage is not caused by shipping or failures resulting from accident, misuse, abuse, neglect, mishandling, misapplication,
modification, improper operation, improper repair or rework. CHENBRO is not responsible for the cost of replacement including the
delivery cost.
CHENBRO also reserves the right to examine the DOA products. If the damage of DOA products is caused by improper action as
described above, the customer will be liable for paying the related charge having occurred or paying the fee of the replacements if
the DOA products are totally scrapped.
TECHNICAL SUPPORT
Please provide following information when you apply our technical support:
Product model name and/or part number Product serial number and bar code Buzzer beeping pattern and/or failure LED flashing pattern Detailed and specific questions
You may also contact Chenbro’s regional technical supports as below: www.chenbro.com
CENBRO MICOM CO., LTD.
Email: fae@chenbro.com
Tel: +886-2-82265500
Fax: +886-2-82265392
CHENBRO MICOM (USA) INC.
Email: usfae@chenbro.com
Tel: +1-909-947-3200
Fax: +1-909-947-4300
CHENBRO GmbH
Email: defae@chenbro.com
Tel: + 49-2154-8142730
Apply a RMA number
Return the product for repair
Receive service charge notice
Receive the repaired product
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