The Ovation F-145WW User Manual includes a description, safety precautions, installation, programming,
operation and maintenance instructions for the Ovation F-145WW as of the release date of this edition.
Trademarks
CHAUVET, the Chauvet logo and Ovation F-145WW are registered trademarks or trademarks of Chauvet
& Sons, LLC (d/b/a Chauvet and Chauvet Lighting) in the United States and other countries. Other
company and product names and logos referred to herein may be trademarks of their respective
companies.
Copyright Notice
The works of authorship contained in this manual, including, but not limited to, all design, text and images
are owned by Chauvet.
Electronically published by Chauvet in the United States of America.
Manual Use
Chauvet authorizes its customers to download and print this manual for professional information purposes
only. Chauvet expressly prohibits the usage, copy, storage, distribution, modification, or printing of this
manual or its content for any other purpose without written consent from Chauvet.
Document Printing
For best results, print this document in color, on letter size paper (8.5 x 11 in), double-sided. If using A4
paper (210 x 297 mm), configure the printer to scale the content accordingly.
Intended Audience
Any person installing, operating, and/or maintaining this product should completely read through the guide
that shipped with the product, as well as this manual, before installing, operating, or maintaining this
product.
Disclaimer
Chauvet believes that the information contained in this manual is accurate in all respects. However,
Chauvet assumes no responsibility and specifically disclaims any and all liability to any party for any loss,
damage or disruption caused by any errors or omissions in this document, whether such errors or
omissions result from negligence, accident or any other cause. Chauvet reserves the right to revise the
content of this document without any obligation to notify any person or company of such revision, however,
Chauvet has no obligation to make, and does not commit to make, any such revisions. Download the latest
version from www.chauvetprofessional.com
.
Document Revision
This Ovation F-145WW User Manual is the 1st edition of this document. Go to www.chauvetprofessional.com
for the latest version.
Ovation F-145WW User Manual Rev. 1
Page 3
Table of Contents
TABLE OF CONTENTS
1. Before You Begin ....................................................................... 1
What Is Included ........................................................................................... 1
Contact Us ...................................................................................... 15
ii
Ovation F-145WW User Manual Rev. 1
Page 5
BEFORE YOU BEGIN
1. Before You Begin
What Is Included
•Ovation F-145WW
•Neutrik® powerCON® Power Cord
•Gel Frame
Claims
Carefully unpack the product immediately and check the container to make sure all the parts are in the
package and are in good condition.
If the box or the contents (the product and included accessories) appear damaged from shipping, or show
signs of mishandling, notify the carrier immediately, not Chauvet. Failure to report damage to the carrier
immediately may invalidate your claim. In addition, keep the box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or concealed
damage, file a claim with Chauvet within 7 days of delivery.
Manual Conventions
ConventionMeaning
1–512A range of values
50/60A set of values of which only one can be chosen
<SET>A button on the product’s control panel
SettingsA product function or a menu option
•Warranty Card
•Quick Reference Guide
Symbols
SymbolMeaning
Electrical warning. Not following these instructions may cause electrical damage to
the product, accessories, or the user.
Critical installation, configuration, or operation information. Not following these
instructions may make the product not work, cause damage to the product, or cause
harm to the operator.
Important installation or configuration information. The product may not function
correctly if this information is not used.
Useful information.
Any reference to power connections in this manual assumes the use of Neutrik®
powerCON® cables.
The term “DMX” used throughout this manual refers to the USITT DMX512-A
digital data transmission protocol.
Ovation F-145WW User Manual Rev. 1
Page 1 of 15
Page 6
BEFORE YOU BEGIN
Safety Notes
Read all the following safety notes before working with this product. These notes contain important
information about the installation, usage, and maintenance of this product.
This product contains no user-serviceable parts. Any reference to servicing in
this User Manual will only apply to properly trained, certified technicians. Do not
open the housing or attempt any repairs.
All applicable local codes and regulations apply to proper installation of this
product.
Personal Safety
•Avoid direct eye exposure to the light source while the product is on.
•Always disconnect the product from the power source before cleaning or replacing the fuse.
•Always connect the product to a grounded circuit to avoid the risk of electrocution.
•Do not touch the product’s housing when operating because it may be very hot.
Mounting and Rigging
•This product is not intended for permanent installation.
•This product is for indoor use only! To prevent risk of fire or shock, do not expose this product to
rain or moisture. (IP20)
•CAUTION: When transferring product from extreme temperature environments, (e.g. cold truck to
warm humid ballroom) condensation may form on the internal electronics of the product. To avoid
causing a failure, allow product to fully acclimate to the surrounding environment before connecting
it to power.
•Mount this product in a location with adequate ventilation, at least 20 in (50 cm) from adjacent
surfaces.
•Make sure there are no flammable materials close to this product while it is operating.
•When hanging this product, always secure to a fastening device using a safety cable.
•Never carry the product by the power cord.
Power and Wiring
•Make sure the power cord is not crimped or damaged.
•Always make sure you are connecting this product to the proper voltage in accordance with the
specifications in this manual or on the product’s specification label.
•To eliminate unnecessary wear and improve its lifespan, during periods of non-use completely
disconnect the product from power via breaker or by unplugging it.
•Never connect this product to a dimmer pack or rheostat.
•Make sure to replace the fuse with another of the same type and rating.
•Never disconnect this product by pulling or tugging on the power cable.
Operation
•Do not operate this product if there is damage on the housing, lenses, or cables. Have the damaged
parts replaced by an authorized technician at once.
•Do not cover the ventilation slots when operating to avoid internal overheating.
•The maximum ambient temperature is 113 °F (45 °C). Do not operate the product at higher temperatures.
•In the event of a serious operation problem, stop using this product immediately!
If your Chauvet product requires service, contact Chauvet Technical Support.
Expected LED Lifespan
LEDs gradually decline in brightness over time, primarily because of heat. LEDs that are arranged in
clusters experience higher operating temperatures than single LEDs. For this reason, operating clustered
LEDs at their fullest intensity significantly reduces the LEDs’ lifespan. Under normal conditions, this
lifespan is 40,000 to 50,000 hours. If extending this lifespan is vital, lower the operating temperature by
improving the ventilation around the product, thus reducing the ambient temperature. In addition, limiting
the overall projection intensity may extend the LEDs’ lifespan.
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Ovation F-145WW User Manual Rev. 1
Page 7
Introduction
Menu Buttons
Knob 1
Neutrik® powerCON®
In/Out
Fuse Holder
Display
Knob 2
DMX In/Out
Tilt Adjustment Knob (x2)
2. Introduction
Description
The Ovation F-145WW is a warm white Fresnel-style LED lighting fixture with 16-bit dimming resolution for
smooth fades. It delivers a beautiful, flat, even field of light. Its motorized zoom, with a range between 25°
to 65°, is controlled either manually or via DMX. Simple and complex DMX channel profiles offer
programming versatility. Virtually quiet operation makes it ideal for use in any situation.
Features
•Operating modes:
•1Ch: 8bit Dim: dimmer control
•2Ch: 16bit Dim: dimmer and fine dimmer control
•2Ch: 8bit Dim+Zoom: dimmer and zoom control
•5Ch: 16bit-Full: dimmer, fine dimmer, zoom, strobe, and motor reset control
•Warm white Fresnel with output comparable to a 6”, 650 W Fresnel
•Soft and even field of light
•16-bit dimming resolution for smooth fades
•Virtually silent operation for use in any situation
•Motorized zoom angle between 25° to 65°, manually or via DMX
Product Overview
Ovation F-145WW User Manual Rev. 1
Page 3 of 15
Page 8
Product Dimensions
11.13 in
282.9 mm
6.32 in
161 mm
6.87 in
175 mm
9.4 in
241.1 mm
15.9 in
404.4 mm
15.03 in
382 mm
11.69 in
297 mm
Introduction
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Ovation F-145WW User Manual Rev. 1
Page 9
Setup
3. Setup
AC Power
Each Ovation F-145WW has an auto-ranging power supply that works with an input voltage range of 100
to 240 VAC, 50/60 Hz. To determine the power requirements for each Ovation F-145WW, refer to the label
affixed to the product. You can also refer to the Technical Specifications chart in this manual.
The listed current rating indicates the maximum current draw during normal operation. For more
information, download Sizing Circuit Breakers from the Chauvet website: www.chauvetprofessional.com
• Always connect the product to a protected circuit (circuit breaker or fuse). Make
sure the product has an appropriate electrical ground to avoid the risk of
electrocution or fire.
• To eliminate unnecessary wear and improve its lifespan, during periods of non-use
completely disconnect the product from power via breaker or by unplugging it.
Never connect the product to a rheostat (variable resistor) or dimmer circuit, even if
the rheostat or dimmer channel serves only as a 0 to 100% switch.
AC Plug
The Ovation F-145WW comes with a power input cord terminated with a Neutrik® powerCON® connector
on one end and an Edison plug on the other end (U.S. market). If the power input cord that came with your
product has no plug, or if you need the change the plug, use the table below to wire the new plug.
ConnectionWire (U.S.)Wire (Europe)Screw Color
AC LiveBlackBrownYellow or Brass
AC NeutralWhiteBlueSilver
AC GroundGreen/YellowGreen/YellowGreen
Power Linking
The product supports power linking. You can power link up to 19 products at 120 V; up to 34 at 208 V; or up
to 38 at 230 V.
This product comes with a power input cord. Power linking cables are available from Chauvet for purchase.
DMX Linking
You can link the Ovation F-145WW to a DMX controller using a 3- or 5-pin DMX connection. If using other
DMX-compatible products with this product, you can control each individually with a single DMX controller.
DMX Personalities
The Ovation F-145WW uses a 3- or 5-pin DMX data connection for the 1Ch: 8bit Dim, 2Ch: 16bit Dim,
2Ch: 8bit Dim+Zoom, and 5Ch: 16bit-Full DMX personalities.
•Refer to the Introduction
•Refer to the Operation chapter to learn how to configure the Ovation F-145WW to work in these personalities.
•The DMX Values section provides detailed information regarding the control personalities.
If you are not familiar with or need more information about DMX standards, Master/
Slave connectivity, or the DMX cables needed to link this product to a DMX controller,
download the DMX Primer from the Chauvet website: www.chauvetprofessional.com
chapter for a brief description of each DMX personality.
Remote Device Management (RDM)
Remote Device Management, or RDM, is a standard for allowing DMX-enabled devices to communicate
bi-directionally along existing DMX cabling. Check the DMX controller’s User Manual or with the
manufacturer as not all DMX controllers have this capability. The Ovation F-145WW supports RDM
protocol that allows feedback to make changes to menu map options.
Master/Slave Connectivity
The Master/Slave mode allows an Ovation F-145WW (the master) to control one or more Ovation F-145WW
products (the slaves) without a DMX controller. One Ovation F-145WW becomes the master when running
an auto program, or by being in Static mode.
You must configure each slave’s control panel to operate in Slave mode. During Master/Slave operation,
the slaves will operate in unison with the master.
DO NOT connect a DMX controller to products operating in Master/Slave mode. The
DMX controller signals may interfere with the signals from the master.
•The Operation
configure the master and slaves.
• If you are not familiar with or need more information about DMX standards, or the
DMX cables needed to link this product to a DMX controller, download the DMX
Primer from the Chauvet website: www.chauvetprofessional.com
section of this manual provides detailed instructions on how to
.
.
.
Ovation F-145WW User Manual Rev. 1
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Page 10
Setup
Bracket
Mounting Clamp
Tilt Adjustment Knob (x2)
Safety Cable
Mounting
Before mounting the product, read and follow the safety recommendations indicated in the Safety Notes.
For our CHAUVET Professional line of mounting clamps, go to http://trusst.com/products/
Orientation
Always mount this product in a safe position, making sure there is adequate room for ventilation,
configuration, and maintenance.
Rigging
Chauvet recommends using the following general guidelines when mounting this product.
•Before deciding on a location for the product, make sure there is easy access to the product for
maintenance and programming purposes.
•Make sure that the structure onto which you are mounting the product can support the product’s
weight. See the Technical Specifications
•When mounting the product overhead, always use a safety cable. Mount the product securely to a
rigging point, whether an elevated platform or a truss.
•When rigging the product onto a truss, use a mounting clamp of appropriate weight capacity.
•When power linking multiple products, mount the products close enough for power linking cables to
reach.
•The bracket adjustment knobs allow for directional adjustment when aiming the product to the
desired angle. Only loosen or tighten the bracket knobs manually. Using tools could damage the
knobs.
for weight information.
Procedure
The Ovation F-145WW comes with a bracket to which you can attach a mounting clamp directly. You must
supply the mounting clamps. Make sure the clamps are capable of supporting the weight of this product.
Use at least one mounting point per product. For the CHAUVET Professional line of mounting clamps, go
to http://www.trusst.com/products
Mounting Diagram
.
.
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Ovation F-145WW User Manual Rev. 1
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Operation
4. Operation
Control Panel Operation
ButtonFunction
<MENU> Exits from the current menu or function
<ENTER>
<UP>Navigates upward through the menu list or increases the numeric value when in a function
<DOWN> Navigates downward through the menu list or decreases the numeric value when in a function
Knob 1 Push then turn to increase or decrease the dimmer
Knob 2 Push then turn to increase or decrease the zoom
Control Options
Set the Ovation F-145WW starting address in the 001–512 DMX range. This enables control of up to 102
products in the 5-channel 5Ch: 16bit-Full personality.
Programming
Refer to the Menu Map to understand the menu options. The menu map shows the main level and a
variable number of programming levels for each option.
•To go to the desired main level, press <MENU> repeatedly until the option shows on the display.
•To select an option or value within the current programming level, press <UP> or <DOWN> until
•Press <MENU> repeatedly to exit to the previous main level.
Menu Map
Enables the currently displayed menu or sets the currently selected value in to the current function
Press <ENTER> to select. This will take you to the first programming level for that option.
the option shows on the display. Press <ENTER> to select. In this case, if there is another
programming level, you will see that first option, or you will see the selected value.
Main LevelProgramming LevelsDescription
DMX Address001–512
1Ch: 8bit Dim1-channel: 8-bit dimmer
DMX
Personality
Static
Master/Slave
Dimmer
Mode
LED
Frequency
Fan Mode
Dimmer0–255Controls intensity
Zoom0–255Controls zoom
Strobe0–255Controls strobe rate
2Ch: 16bit Dim2-channel: 16-bit dimmer
2Ch: 8bit Dim+Zoom2-channel: 8-bit dimmer, zoom
5Ch: 16bit-Full
MasterDMX mode (Master)
SlaveSlave mode
OffLinear dimmer
Dimmer 1–3
600Hz
1200Hz
2000Hz
4000Hz
6000Hz
25KHz
AutoSets the fan to auto mode
OnSets the fan to always on
OffTurns the fan off
Selects DMX address (highest channel
restricted to personality chosen)
5-channel: 16-bit dimmer, zoom, strobe,
motor reset
Dimming curves Dimmer 1 (fast) to
Dimmer 3 (slow)
Sets the PWM frequency
Ovation F-145WW User Manual Rev. 1
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Page 12
Main LevelProgramming LevelsDescription
OnDisplay backlight always on
Turns off display backlight after 10
seconds of inactivity
Turns off display backlight after 20
seconds of inactivity
Turns off display backlight after 30
seconds of inactivity
Resets the product to factory default
settings
Back Light
Information
Reset
Factory
10S
20S
30S
Fixture Hours<_ _ _ _H>Shows total hours the product has been on
Version<V_._>Shows current firmware version
UID<_ _ _ _ _ _ _ _>Shows product UID
No
Yes
Configuration (DMX)
Use control configurations to operate the product with a DMX controller.
Control Personalities
This setting allows you to choose a particular control personality.
1.Go to the DMX Personality main level.
2.Select the desired personality (see table below).
PersonalityChannels
1Ch: 8bit Dim1
2Ch: 16bit Dim2
2Ch: 8bit Dim+Zoom2
5Ch: 16bit-Full5
Operation
•See the Starting Address
personality.
•Make sure that the starting addresses on the various products do not overlap due to the
new personality setting.
section for the highest starting address you can select for each
Starting Address
Each product will respond to a unique starting address from the DMX controller. All products with the same
starting address will respond in unison.
1.Go to the DMX Address main level.
2.Select the starting address (001–512).
The highest recommended starting address for each DMX mode is as follows:
PersonalityAddress
1Ch: 8bit Dim512
2Ch: 16bit Dim511
2Ch: 8bit Dim+Zoom511
5Ch: 16bit-Full508
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Page 13
Operation
DMX Values
5Ch: 16bit-Full
Channel FunctionValuePercent/Setting
1Dimmer000
2Dimmer Fine000
3Zoom000
4Strobe
5Motor Reset
2Ch: 8bit Dim+Zoom
Channel FunctionValuePercent/Setting
1Dimmer000
2Zoom000
255 0–100%
255 0–100%
255 Narrow to wide
000
009 Open
010
099 Strobe, slow to fast
100
109 Open
110
179 Lightning effect, slow to fast
180
189 Open
190
255 Random strobe, slow to fast
200 No function
000
201
220 Motor reset
221
255 No function
255 0–100%
255 0–100%
2Ch: 16bit Dim
Channel FunctionValuePercent/Setting
1Dimmer000
2Dimmer Fine000
255 0–100%
255 0–100%
1Ch: 8bit Dim
Channel FunctionValuePercent/Setting
1Dimmer000
255 0–100%
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Page 14
Operation
Configuration (Standalone)
Use standalone configuration to operate the product without a DMX controller.
Static Mode
The Static mode allows for permanent dimmer, zoom, and strobe presets without a DMX controller.
1.Go to the Static main level.
2.Select Dimmer, Zoom, or Strobe.
3.Select the desired value (0–255).
Master/Slave
The Master/Slave mode allows a group of Ovation F-145WW products (the slaves) to simultaneously
duplicate the output of another Ovation F-145WW (the master) without a DMX controller.
To set each of the slaves:
1.Go to the Master/Slave main level
2.Select Slave.
To set the master:
1.Go to the Master/Slave main level
2.Select Master.
3.Select a static setting.
•The master is the one that runs a program whether in Auto or Static mode.
•Do not connect a DMX controller to the products configured for Master/Slave operation.
The DMX controller may interfere with signals from the master.
•The master should be the first product in the daisy chain.
Dimmer Profiles
This setting determines how fast the output of the Ovation F-145WW changes when you modify the output value.
This setting provides four different options to simulate the dimming curve of an incandescent lighting product.
1.Go to the Dimmer Mode main level.
2.Select a dimmer curve (Off, Dimmer 1, Dimmer 2, or Dimmer 3).
Off: The output is proportional (linear) to the dimmer channel value.
Dimmer 1-3: The output follows the dimmer value based on the corresponding dimmer
curve, DIM1 being the fastest.
LED Frequency
This option changes the Pulse Width Modulation (PWM) frequency of the LEDs on the Ovation F-145WW.
1.Go to the LED Frequency main level.
2.Select PWM Frequency (600Hz, 1200Hz, 2000Hz, 4000Hz, 6000Hz, or 25Khz).
Fan Mode
This setting determines how the fan speed on the Ovation F-145WW is set.
1.Go to the Fan Mode main level
2.Select Auto (fan speed will increase or decrease based on product temperature), On (fan speed
will always be at maximum), or Off (fan will always be off).
NOTICE: When operating in Fan Mode: Off, output of the fixture will be reduced and
will not reach the same levels as when using other fan modes.
WARNING: When operating in Fan Mode: Off, the fixture will become hotter to the
touch than when using other fan modes. Use proper protective equipment to prevent
burns. Keep a safe distance from flammable objects.
Back Light
This setting allows for selection of the amount of time the backlight on the Ovation F-145WW’s display
stays on after the last button is pressed on the control panel.
1.Go to the Back Light main level.
2.Select On (remains on), 10S (10 seconds), 20S (20 seconds), or 30S (seconds).
System Information
This option displays the total number of hours the product has run, the installed software version, and the
product’s UID.
1.Go to the Information main level.
2.Select Fixture Hours, Version, or UID.
Factory Reset
This option restores the Ovation F-145WW to factory default settings.
1.Go to the Reset Factory main level.
2.Select No or Yes.
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Ovation F-145WW User Manual Rev. 1
Page 15
Technical Information
5. Technical Information
Product Maintenance
To maintain optimum performance and minimize wear, clean this product frequently. Usage and
environment are contributing factors in determining the cleaning frequency.
Clean this product at least twice a month. Dust build-up reduces light output performance and can cause
overheating. This can lead to reduced light source life and increased mechanical wear.
To clean the product:
1.Unplug the product from power.
2.Wait until the product is at room temperature.
3.Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external
vents.
4.Clean all transparent surfaces with a mild soap solution, ammonia-free glass cleaner, or isopropyl
alcohol.
5.Apply the solution directly to a soft, lint free cotton cloth or a lens cleaning tissue.
6.Softly drag any dirt or grime to the outside of the transparent surface.
7.Gently polish the transparent surfaces until they are free of haze and lint.
Always dry the transparent surfaces carefully after cleaning them.
Do not spin the cooling fan using compressed air because you could damage it.
Ovation F-145WW User Manual Rev. 1
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Page 16
Technical Specifications
6. Technical Specifications
Dimensions and Weight
LengthWidthHeightWeight
15.9 in (404.4 mm)11.13 in (282.9 mm)9.4 in (241.1 mm)11.2 lb (5.1 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply TypeRangeVoltage Selection
Switching (internal)100 to 240 VAC, 50/60 HzAuto-ranging
Parameter120 V, 60 Hz208 V, 60 Hz230 V, 50 Hz
Consumption84 W81 W81 W
Operating Current0.70 A0.40 A0.36 A
Power linking current
(products)
Power I/OU.S./WorldwideUK/Europe
Power input connectorNeutrik® powerCON® ANeutrik® powerCON® A
Power output connectorNeutrik® powerCON® BNeutrik® powerCON® B
Power Cord plugEdison (U.S.)Local Plug
Light Source
TypeColorQuantityPowerCurrentLifespan
LEDWarm white170 W1.8 A50,000 hours
13.6 A (19 products)13.6 A (34 products)13.6 A (38 products)
Photometrics
ParameterValue
Color Temperature (at full)3096 K
Beam Angle16° to 48°
Field Angle25° to 65°
Zoom Angle25° to 65°
Illuminance @ 5 m (25°)1,290 lux
Illuminance @ 5 m (65°)252 lux
Thermal
Maximum External TemperatureCooling System
113 °F (45 °C)Fan-assisted convection
DMX
I/O ConnectorChannel Range
3- and 5-pin XLR1, 2, 2 or 5
Ordering
Product NameItem NameItem CodeUPC Number
Ovation F-145WWOVATIONF145WW03031464781462218126
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Ovation F-145WW User Manual Rev. 1
Page 17
Technical Specifications
BeamFieldField
BeamFieldField
Photometrics Charts
Narrow (25°)
Beam
Distance
15 ft4.22 ft6.65 ft1432813.36 ft19.11 ft
20 ft5.62 ft8.87 ft811617.81 ft25.48 ft
30 ft8.43 ft13.30 ft36726.71 ft38.22 ft
40 ft11.24 ft17.74 ft20435.62 ft50.97 ft
50 ft14.05 ft22.17 ft13344.52 ft63.71 ft
75 ft21.08 ft33.25 ft6166.78 ft95.56 ft
100 ft28.11 ft44.34 ft3189.05 ft 127.41 ft
125 ft35.14 ft55.42 ft20111.31 ft 159.27 ft
Diameter
Field
Diameter FootcandleFootcandle
Ovation F-145WW (Imperial)
Wide (65°)
Beam
Diameter
Field
Diameter
150 ft42.16 ft66.51 ft10133.57 ft 191.12 ft
Narrow (25°)
Beam
Distance
1 m0.28 m0.44 m32,2506,3000.89 m1.27 m
2 m0.56 m0.89 m8,0631,5751.78 m2.55 m
5 m1.41 m2.22 m1,2902524.45 m6.37 m
8 m2.25 m3.55 m504987.12 m10.19 m
10 m2.81 m4.43 m323638.90 m12.74 m
15 m4.22 m6.65 m1432813.36 m 19.11 m
20 m5.62 m8.87 m811617.81 m 25.48 m
Diameter
Field
DiameterLuxLux
Ovation F-145WW (Metric)
Wide (65°)
Beam
Diameter
Field
Diameter
25 m7.03 m11.08 m521022.26 m 31.85 m
30 m8.43 m13.30 m36726.71 m 38.22 m
Ovation F-145WW User Manual Rev. 1
Page 13 of 15
Page 18
Returns
Returns
Send the product prepaid, in the original box, and with the original packing and accessories. Chauvet will
not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before shipping the product.
Be prepared to provide the model number, serial number, and a brief description of the cause(s) for the
return.
To submit a service request online, go to www.chauvetprofessional.com/service-request
Clearly label the package with an RMA number. Chauvet will refuse any product returned without an RMA
number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Once you have the RMA number, provide the following information on a piece of paper and place it inside
the box:
•Your name
•Your address
•Your phone number
•RMA number
•A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Zona Industrial LermaWebsite: www.chauvetprofessional.mx
Voice: +52 (728) 690-2010
Email: FRtech@chauvetlighting.fr
Email: DEtech@chauvetlighting.de
Email: servicio@chauvet.com.mx
Visit the applicable website above to verify our contact information and instructions to request support.
Outside the U.S., U.K., Ireland, France, Germany, Benelux, or Mexico, contact the dealer of record.
Ovation F-145WW User Manual Rev. 1
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