The COLORdash Par-H12 IP User Manual includes a description, safety precautions, installation,
programming, operation and maintenance instructions for the COLORdash Par-H12 IP as of the release of
this edition.
Trademarks
CHAUVET, the Chauvet logo and COLORdash Par-H12 IP are registered trademarks or trademarks of
Chauvet & Sons, LLC (d/b/a Chauvet and Chauvet Lighting) in the United States and other countries.
Other company and product names and logos referred to herein may be trademarks of their respective
companies.
Copyright Notice
The works of authorship contained in this manual, including, but not limited to, all design, text and images
are owned by Chauvet.
Electronically published by Chauvet in the United States of America.
Manual Use
Chauvet authorizes its customers to download and print this manual for professional information purposes
only. Chauvet expressly prohibits the usage, copy, storage, distribution, modification, or printing of this
manual or its content for any other purpose without written consent from Chauvet.
Document Printing
For best results, print this document in color, on letter size paper (8.5 x 11 in), double-sided. If using A4
paper (210 x 297 mm), configure the printer to scale the content accordingly.
Intended Audience
Any person installing, operating, and/or maintaining this product should completely read through the guide
that shipped with the product, as well as this manual, before installing, operating, or maintaining this
product.
Disclaimer
Chauvet believes that the information contained in this manual is accurate in all respects. However,
Chauvet assumes no responsibility and specifically disclaims any and all liability to any party for any loss,
damage or disruption caused by any errors or omissions in this document, whether such errors or
omissions result from negligence, accident or any other cause. Chauvet reserves the right to revise the
content of this document without any obligation to notify any person or company of such revision, however,
Chauvet has no obligation to make, and does not commit to make, any such revisions. Download the latest
version from www.chauvetprofessional.com
Document Revision
This COLORdash Par-H12 IP User Manual is the 2nd edition of this document. Go to
www.chauvetprofessional.com for the latest version.
COLORdash Par-H12 IP User Manual Rev. 2
Page 3
TABLE OF CONTENTS
TABLE OF CONTENTS
1. Before Yo u Beg in ....................................................................... 3
What Is Included ........................................................................................... 3
8. Contac t Us .................................................................................. 22
TOC 2 of 2
COLORdash Par-H12 IP User Manual Rev. 2
Page 5
BEFORE YOU BEGIN
1. BEFORE YOU BEGIN
What Is Included
•COLORdash Par-H12 IP
•Seetronic Powerkon IP65 power cord
Claims
Carefully unpack the product immediately and check the container to make sure all the parts are in the
package and are in good condition.
If the box or the contents (the product and included accessories) appear damaged from shipping, or show
signs of mishandling, notify the carrier immediately, not Chauvet. Failure to report damage to the carrier
immediately may invalidate your claim. In addition, keep the box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or concealed
damage, file a claim with Chauvet within 7 days of delivery.
Manual Conventions
ConventionMeaning
1–512A range of values
50/60A set of values of which only one can be chosen
<SET>A button on the product’s control panel
SettingsA product function or a menu option
•Gel Frame
•Warranty Card
•Quick Reference Guide
Symbols
SymbolMeaning
Electrical warning. Not following these instructions may cause electrical damage to
the product, accessories, or the user.
Critical installation, configuration, or operation information. Not following these
!
!
instructions may make the product not work, cause damage to the product, or cause
harm to the operator.
Important installation or configuration information. The product may not function
correctly if this information is not used.
Useful information.
Any reference to data or power connections in this manual assumes the use of
Seetronic IP rated cables.
The term “DMX” used throughout this manual refers to the USITT DMX512-A
digital data transmission protocol.
COLORdash Par-H12 IP User Manual Rev. 2
Page 3 of 22
Page 6
BEFORE YOU BEGIN
Safety Notes
Read all the following safety notes before working with this product. These notes contain important
information about the installation, usage, and maintenance of this product.
This product contains no user-serviceable parts. Any reference to servicing in
this User Manual will only apply to properly trained, certified technicians. Do not
!
open the housing or attempt any repairs.
All applicable local codes and regulations apply to proper installation of this
product.
Personal Safety
•Avoid direct eye exposure to the light source while the product is on.
•Always disconnect the product from the power source before cleaning or replacing the fuse.
•Always connect the product to a grounded circuit to avoid the risk of electrocution.
•Do not touch the product’s housing when operating because it may be very hot.
Mounting and Rigging
•Do not submerge this product (IP65). Temporary outdoor operation is fine.
•When using this product in an outdoor environment, use IP65 (or higher) rated power and data
cables. Secure unused power and data ports with attached IP65 covers.
•CAUTION: When transferring product from extreme temperature environments, (e.g., cold truck to warm,
humid ballroom) condensation may form on the internal electronics of the product. To avoid causing a
failure, allow product to fully acclimate to the surrounding environment before connecting it to power.
•Not for permanent outdoor installation in locations with extreme environmental conditions. This
includes, but is not limited to:
•Exposure to a marine/saline environment (within 3 miles of a saltwater body of water).
•Locations where the normal high or low temperatures exceed the temperature ranges in this
manual.
•Locations that are prone to flooding or being buried in snow.
•Areas where the product will be subjected to extreme radiation or caustic substances.
•Mount this product in a location with adequate ventilation, at least 20 in (50 cm) from adjacent
surfaces.
•Make sure there are no flammable materials close to the product when operating.
•When hanging this product, always secure to a fastening device using a safety cable.
Power and Wiring
•Always make sure you are connecting the product to the proper voltage in accordance with the
specifications in this manual or on the product’s specification label.
•Never connect the product to a dimmer pack or rheostat.
•Never disconnect this product by pulling or tugging on the power cable.
Operation
•Do not operate this product if there is damage on the housing, lenses, or cables. Have the damaged
parts replaced by an authorized technician at once.
•Do not cover the ventilation slots when operating to avoid internal overheating.
•The maximum ambient temperature is 113 °F (45 °C). Do not operate the product at higher temperatures.
•In the event of a serious operation problem, stop using this product immediately!
If your Chauvet product requires service, contact Chauvet Technical Support.
Expected LED Lifespan
LEDs gradually decline in brightness over time, primarily because of heat. LEDs that are arranged in
clusters experience higher operating temperatures than single LEDs. For this reason, operating clustered
LEDs at their fullest intensity significantly reduces the LEDs’ lifespan. Under normal conditions, this
lifespan is 40,000 to 50,000 hours. If extending this lifespan is vital, lower the operating temperature by
improving the ventilation around the product, thus reducing the ambient temperature. In addition, limiting
the overall projection intensity may extend the LEDs’ lifespan.
Page 4 of 22
COLORdash Par-H12 IP User Manual Rev. 2
Page 7
INTRODUCTION
2. INTRODUCTION
Description
The COLORdash Par-H12 IP delivers an intense and beautiful RGBAW + UV LED wash in any weather
condition. An OLED full text display is easy to navigate and direct IP rated connections for power and DMX
make setup a breeze. The product is fully convection cooled.
Features
•6, 8 or 13-channel hex-color LED wash product
•Operating modes:
•6-channel: RGBAWP
•8-channel: RGBAWP, dimmer, strobe
•13-channel: RGBWAP, dimmer, strobe, color macro/white balance, auto speed, dimmer speed
•Rugged RGBWA-UV LED wash for events where indoor/outdoor flexibility is needed
•At home in any weather conditions with IP rated power and DMX connections
•Adjustable PWM (Pulse Width Modulation) to avoid flickering on camera
•RDM (Remote Device Management) for added flexibility
•Selectable, smooth dimming curves for eliminate flicker and choppiness in fades
•Easy to read OLED display with password protection and touchscreen interface
•Advanced optics provide exceptional color mixing and high efficiency
•Double-bracketed yoke doubles as floor stand
COLORdash Par-H12 IP User Manual Rev. 2
Page 5 of 22
Page 8
Product Overview
INTRODUCTION
DMX In/Out
Safety Loop
Power Out
Adjustment
Knob
13 mm Mounting
Point
Control
Panel
Double-Bracketed
Yoke
Power In
Page 6 of 22
COLORdash Par-H12 IP User Manual Rev. 2
Page 9
INTRODUCTION
Product Dimensions
6.97 in
177 mm
9.41 in
239 mm
12.05 in
306 mm
12.87 in
327 mm
7.68 in
195 mm
COLORdash Par-H12 IP User Manual Rev. 2
Page 7 of 22
Page 10
SETUP
3. SETUP
AC Power
Each COLORdash Par-H12 IP has an auto-ranging power supply that works with an input voltage range of
100 to 240 VAC, 50/60 Hz. To determine the power requirements for each COLORdash Par-H12 IP, refer
to the label affixed to the product. You can also refer to the Technical Specifications chart in this manual.
The listed current rating indicates the maximum current draw during normal operation. For more
information, download Sizing Circuit Breakers from the Chauvet website: www.chauvetprofessional.com.
.
•Always connect the product to a protected circuit (circuit breaker or fuse). Make
sure the product has an appropriate electrical ground to avoid the risk of
electrocution or fire.
!
AC Plug
The COLORdash Par-H12 IP comes with a power input cord terminated with a Seetronic Powerkon A
connector on one end and an Edison plug on the other end (U.S. market). If the power input cord that
came with your product has no plug, or if you need the change the plug, use the table below to wire the
new plug.
•To eliminate unnecessary wear and improve its lifespan, during periods of nonuse completely disconnect the product from power via breaker or by unplugging
it.
Never connect the product to a rheostat (variable resistor) or dimmer circuit, even if
the rheostat or dimmer channel serves only as a 0 to 100% switch.
ConnectionWire (U.S.)Wire (Europe)Screw Color
AC LiveBlackBrownYellow or Brass
AC NeutralWhiteBlueSilver
AC GroundGreen/YellowGreen/YellowGreen
Power Linking
The product supports power linking. You can power link up to 26 products at 120 V; up to 46 at 208 V; or up
to 50 at 230 V.
This product comes with a power input cord. Power linking cables are available from Chauvet for
purchase.
•To preserve the IP65 rating and the warranty of this product Seetronic
Powerkon cables must be used.
!
•Insert the attached IP65 rated plugs into the corresponding power/data
connections when not in use.
Page 8 of 22
COLORdash Par-H12 IP User Manual Rev. 2
Page 11
SETUP
DMX Linking
You can link the COLORdash Par-H12 IP to a DMX controller using a 5-pin DMX connection. If using other
DMX-compatible products with this product, you can control each individually with a single DMX controller.
DMX Personalities
The COLORdash Par-H12 IP uses a 5-pin DMX data connection for the 6-, 8- and 13-channel DMX
personalities.
•Refer to the Introduction for a brief description of each DMX personality.
•Refer to the Operation chapter to learn how to configure the COLORdash Par-H12 IP to work in
these personalities.
•The DMX Values section provides detailed information regarding the DMX personalities.
Master/Slave Connectivity
The Master/Slave mode allows a COLORdash Par-H12 IP (the master) to control one or more
COLORdash Par-H12 IP products (the slaves) without a DMX controller. One COLORdash Par-H12 IP
becomes the master when running an auto or custom program, or by being in a Static mode.
You must configure each slave’s control panel to operate in Slave mode. During Master/Slave operation,
the slaves will operate in unison with the master.
DO NOT connect a DMX controller to products operating in Master/Slave mode. The
DMX controller signals may interfere with the signals from the master.
•The Operation section of this manual provides detailed instructions on how
to configure the master and slaves.
•If you are not familiar with, or need more information about, DMX standards,
or the DMX cables needed to link this product to a DMX controller, download
the DMX Primer from the Chauvet website: www.chauvetprofessional.com.
To preserve the IP65 rating and the warranty of this product, IP65 data cables must
be used.
!
COLORdash Par-H12 IP User Manual Rev. 2
Page 9 of 22
Page 12
SETUP
Mounting
Before mounting the product, read and follow the safety recommendations indicated in the Safety Notes.
For our CHAUVET Professional line of mounting clamps, go to http://trusst.com/products/.
Orientation
Always mount this product in a safe position, making sure there is adequate room for ventilation,
configuration, and maintenance.
Rigging
Chauvet recommends using the following general guidelines when mounting this product.
•Before deciding on a location for the product, make sure there is easy access to the product for
maintenance and programming purposes.
•Make sure that the structure onto which you are mounting the product can support the product’s
weight. See the Technical Specifications for weight information.
•When mounting the product overhead, always use a safety cable. Mount the product securely to a
rigging point, whether an elevated platform or a truss.
•When rigging the product onto a truss, use a mounting clamp of appropriate weight capacity.
•When power linking multiple products, mount the products close enough for power linking cables to
reach.
•The bracket adjustment knobs allow for directional adjustment when aiming the product to the
desired angle. Only loosen or tighten the bracket knobs manually. Using tools could damage the
knobs.
Procedure
The COLORdash Par-H12 IP comes with a double-bracketed yoke to which you can either attach
mounting clamps for hanging or simply use as a floor stand. You must supply the mounting clamps. Make
sure the clamps are capable of supporting the weight of this product. Use at least one mounting point per
product. For the CHAUVET Professional line of mounting clamps, go to http://www.trusst.com/products.
Mounting Diagram
Mounting Clamp
(such as CLP-15 or CLP-15N
from Chauvet)
Page 10 of 22
Mounting Bracket
Safety Cable
(such as CH-05 from
Chauvet)
Bracket
Adjustment Knob
COLORdash Par-H12 IP User Manual Rev. 2
Page 13
OPERATION
4. OPERATION
Control Panel Operation
ButtonFunction
<MENU>Exits from the current menu or function
<ENTER>
<UP>
<DOWN>
Control Options
Set the COLORdash Par-H12 IP starting address in the 001-512 DMX range. This enables control of up to
46 products in the 11-channel 11CH personality.
Programming
Refer to the Menu Map to understand the menu options. The menu map shows the main level and a
variable number of programming levels for each option.
•To go to the desired main level, press <MENU> repeatedly until the option shows on the display.
Press <ENTER> to select. This will take you to the first programming level for that option.
•To select an option or value within the current programming level, press <UP> or <DOWN> until the
option shows on the display. Press <ENTER> to select. In this case, if there is another programming
level, you will see that first option, or you will see the selected value.
•Press <MENU> repeatedly to exit to the previous main level.
Enables the currently displayed menu or sets the currently selected value in to the
current function
Navigates upward through the menu list or increases the numeric value when in a
function
Navigates downward through the menu list or decreases the numeric value when in a
function
Control Panel Lock
This setting enables you to activate or disable the control panel lock, which keeps unauthorized users from
changing the product’s settings.
1.Go to the Key Lock main level.
2.Select On or Off.
When the control panel lock is activated, in order to access the products main
programming level, the product will prompt for the passcode. Enter the
passcode as described below.
Passcode
After being prompted to enter the passcode:
Press <UP>, <DOWN>, <UP>, <DOWN>, <ENTER>
RGBAWPRed/Green/Blue/Amber/White/UV
Warm White 1
Warm White 2
Warm White 3
Neutral White 1
Neutral White 2
Neutral White 3
Daylight 1
Daylight 2
Daylight3
Moving Head
White
Red
0-255
UV
Red
125-
255
UVSets UV LED maximum value
Preset white color temperatures
Combine red, green, blue, amber, white,
and ultraviolet to make a custom color
(0–100%)
Dimming curves Dimmer 1 (fast) to
Dimmer 3 (slow)
Sets red LED maximum value
COLORdash Par-H12 IP User Manual Rev. 2
Page 13 of 22
Page 16
Main LevelProgramming LevelsDescription
600Hz
1200Hz
LED
Frequency
Back Light
Key Lock
Information
Reset
Factory
2000Hz
4000Hz
6000Hz
25kHz
OnDisplay backlight always on
10S
20S
30S
On
Off
Fixture HoursShows total product hours
VersionShows installed software version
UIDShows product UID
BatteryShows battery level
No
Yes
Selects the PWM output frequency
Turns off display backlight after 10 sec of
inactivity
Turns off display backlight after 20 sec of
inactivity
Turns off display backlight after 30 sec of
inactivity
Turns the passcode on or off
Reset all settings to factory defaults
OPERATION
Configuration (DMX)
Use DMX configurations to operate the product with a DMX controller.
DMX Personalities
This setting allows you to choose a particular DMX personality.
1.Go to the DMX Channel main level.
2.Select the desired personality (6 Ch, 8 Ch, or 13Ch).
•See the DMX Control section for the highest starting address you can select for
each personality.
•Make sure that the starting addresses on the various products do not overlap due
to the new personality setting.
DMX Control
In this mode, each product will respond to a unique starting address from the DMX controller. All products
with the same starting address will respond in unison.
1.Select a DMX personality as shown in DMX Personalities.
2.Set the starting address:
a.Go to DMX Address main level.
b.Select the starting address (001–512).
The highest recommended starting address for each DMX mode is as follows:
No function
R:100% G: 0-100% B: 0
R:100%-0 G: 100% B: 0
R:0 G: 100% B: 0-100%
R:0 G: 100%-0 B: 100%
R:0-100% G: 0 B: 100%
R:100% G: 0 B: 100%-0
R:100% G: 0-100% B: 0-100%
R:100%-0 G: 100%-0 B: 100%
RGB: 100%
White 1
White 2
White 3
White 4
White 5
White 6
White 7
White 8
White 9
White 10
White 11
No function
Warm White 1
Warm White 2
Warm White 3
Neutral White 1
Neutral White 2
Neutral White 3
Daylight 1
Daylight 2
Daylight 3
Moving Head White
No function
No function
Auto program 1
Auto program 2
Auto program 3
Auto program 4
Auto program 5
Preset dimmer speed from display menu
Linear dimmer
Nonlinear dimming curve 1 (fastest)
Nonlinear dimming curve 2
Nonlinear dimming curve 3 (slowest)
Use standalone configuration to operate the product without a DMX controller.
Auto Programs
Auto programs allow for dynamic RGBA color mixing without a DMX controller.
1.Go to the Auto Show main level
2.Select the desired auto (Auto 1-5)
3.Select the desired speed (Speed 0-100)
OPERATION
The auto programs cannot be edited.
Master/Slave
The Master/Slave mode allows a group of COLORdash Par-H12 IP products (the slaves) to simultaneously
duplicate the output of another COLORdash Par-H12 IP (the master) without a DMX controller.
To set each of the slaves:
1.Go to the Master/Slave Mode main level
2.Select Slave
To set the master:
1.Go to the Master/Slave Mode main level
2.Select Master
3.Select an auto program as explained in Auto Programs, or a static mix of colors.
•The master is the one that runs a program whether in Auto, or Static Color
mode.
•Do not connect a DMX controller to the products configured for Master/
Slave operation. The DMX controller may interfere with signals from the
master.
•The master should be the first product in the daisy chain.
Page 16 of 22
COLORdash Par-H12 IP User Manual Rev. 2
Page 19
OPERATION
White Balance
This setting allows for selection of the white balance shown by the COLORdash Par-H12 IP when Static >
Manual Color Mixing > Red, Green, Blue, Amber, White, and UV. or the DMX controller’s Red, Green,
Blue, Amber, White, and UV faders are set to 255.
1.Go to the White Balance main level.
2.Select Manual to continue to adjust the white balance or Off to default to the original factory
setting.
3.Select a color (Red, Green, Blue, Amber, White, or UV).
4.Select a color value (125–255).
5.Repeat for the other colors.
The values of Red, Green, Blue, Amber, White, and UV configured will define the
color temperature shown when the RGBAW+UV faders are set to 255.
Static Fixed Color
The Static Fixed Color mode allows for permanent RGBAW+UV presets without a DMX controller.
1.Go to the Static main level.
2.Select Fixed Color.
3.Select the desired color combination (See Menu Map for list of color combination options).
Static Manual Color
The Static Manual Color mode allows for permanent RGBA color mixing without a DMX controller.
1.Go to the Static main level.
2.Select Manual Color Mixer.
3.Select the desired color (Red, Green, Blue, Amber, White, or UV).
4.Select the color value (000–255).
5.Repeat for the other colors.
Color Temperature
The color temperature mode allows for permanent white color temperature presets without a DMX
controller.
1.Go to the Static main level.
2.Select Color Temperature.
3.Select the desired color (Warm White 1, Warm White 2, Warm White 3, Neutral White 1,
Neutral White 2, Neutral White 3, Daylight 1, Daylight 2, Daylight 3, or Moving Head White).
Dimmer Profiles
This setting determines how fast the output of the COLORdash Par-H12 IP changes when you modify the
values of the red, green, blue, amber, and dimmer faders. This setting provides four different options to
simulate the dimming curve of an incandescent lighting product.
•Go to the Dimmer Mode main level.
•Select a dimmer curve (OFF, Dimmer 1, Dimmer 2, or Dimmer 3).
OFF: The output is proportional (linear) to the dimmer and RGBAW+UV channel
values.
Dimmer 1-3: The output follows the dimmer and RGBAW+UV channel values based
on the corresponding dimmer curve, DIM1 being the fastest.
LED Frequency
This option changes the Pulse Width Modulation (PWM) frequency of the LEDs on the
COLORdash Par-H12 IP.
1.Go to the LED Frequency main level.
2.Select PWM Frequency (600Hz, 1200Hz, 2000Hz, 4000Hz, 6000Hz, or 25Khz).
COLORdash Par-H12 IP User Manual Rev. 2
Page 17 of 22
Page 20
OPERATION
Back Light
This setting allows for selection of the amount of time the backlight on the COLORdash Par-H12 IP’s
display stays on after the last button is pressed on the control panel.
1.Go to the Back Light main level.
2.Select On (remains on), 10S (10 seconds), 20S (20 seconds), or 30S (seconds).
Fixture Hours/Software Version
This option displays the total number of hours the product has run, the UID (Universal Identification) code,
the battery level and the installed software version.
1.Go to the Information main level.
2.Press <ENTER> to view.
Factory Reset
This option resets all product settings to the original factory setting.
1.Go to the Factory Reset main level.
2.Select Yes.
Page 18 of 22
COLORdash Par-H12 IP User Manual Rev. 2
Page 21
TECHNICAL
5. TECHNICAL INFORMATION
Product Maintenance
To maintain optimum performance and minimize wear, clean this product frequently. Usage and
environment are contributing factors in determining the cleaning frequency.
Clean this product at least twice a month. Dust build-up reduces light output performance and can cause
overheating. This can lead to reduced light source life and increased mechanical wear.
To clean the product:
1.Unplug the product from power.
2.Wait until the product is at room temperature.
3.Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external
vents.
4.Clean all transparent surfaces with a mild soap solution, ammonia-free glass cleaner, or isopropyl
alcohol.
5.Apply the solution directly to a soft, lint free cotton cloth or a lens cleaning tissue.
6.Softly drag any dirt or grime to the outside of the transparent surface.
7.Gently polish the transparent surfaces until they are free of haze and lint.
Always dry the transparent surfaces carefully after cleaning them.
COLORdash Par-H12 IP User Manual Rev. 2
Page 19 of 22
Page 22
TECHNICAL SPECIFICATIONS
6. TECHNICAL SPECIFICATIONS
Dimensions and Weight
LengthWidthHeightWeight
12.3 in (322 mm)11.9 in (305 mm)6.9 in (177 mm)13.4 lb (6.1 kg)
Note: Dimensions in inches rounded to the nearest hundredth.
Power
Power Supply TypeRangeVoltage Selection
Switching (internal)100 to 240 VAC, 50/60 HzAuto-ranging
Parameter120 V, 60 Hz230 V, 50 Hz
Consumption113 W117 W
Operating Current0.936 A0.505 A
Power linking current (products)13.6 A (14 products)13.6 A (26 products)
Power I/OU.S./CanadaWorldwide
Power input connectorSeetronic Powerkon IP65Seetronic Powerkon IP65
Power output connectorSeetronic Powerkon IP65Seetronic Powerkon IP65
Power Cord plugEdison (U.S.)Local Plug
Light Source
TypePowerLifespan
LED8.6 W50,000 hours
ColorQuantityCurrent
hex-color RGBAW+UV12632 mA
Photometrics
ParameterValue
Strobe Rate0 to 30 Hz
Beam Angle22°
Field Angle34°
Illuminance @ 5 m1180 lux
Thermal
Maximum External TemperatureCooling System
113 °F (45 °C)Convection
DMX
I/O ConnectorChannel Range
5-pin XLR6, 8 or 13
Ordering
Product NameItem CodeUPC Number
COLORdash Par-H12 IP03031297781462216450
Page 20 of 22
UL 1573
R
CSA C22.2 No. 166
E113093
COLORdash Par-H12 IP User Manual Rev. 2
Page 23
RETURNS
RETURNS
Send the product prepaid, in the original box, and with the original packing and accessories. Chauvet will
not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before shipping the product.
Be prepared to provide the model number, serial number, and a brief description of the cause(s) for the
return.
Clearly label the package with an RMA number. Chauvet will refuse any product returned without an RMA
number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Once you have the RMA number, provide the following information on a piece of paper and place it inside
the box:
•Your name
•Your address
•Your phone number
•RMA number
•A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Visit the applicable website above to verify our contact information and instructions to request support.
Outside the U.S., United Kingdom, Ireland, Mexico or Benelux, contact the dealer of record.
Page 22 of 22
COLORdash Par-H12 IP User Manual Rev. 2
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