User Manual
Version: 2.9
Model IDs: AMHAZEECO (120V)
220AMHAZEECO (230V)
Edition Notes
The AmHaze ECO User Manual includes a description, safety precautions, installation, programming,
operation and maintenance instructions for the AmHaze ECO as of the release date of this edition.
Trademarks
CHAUVET, the Chauvet logo and AmHaze ECO are registered trademarks or trademarks of Chauvet &
Sons, LLC (d/b/a Chauvet and Chauvet Lighting) in the United States and other countries. Other company
and product names and logos referred to herein may be trademarks of their respective companies.
Copyright Notice
The works of authorship contained in this manual, including, but not limited to, all design, text and images
are owned by Chauvet.
© Copyright 2021 Chauvet & Sons, LLC. All rights reserved.
Electronically published by Chauvet in the United States of America.
Manual Use
Chauvet authorizes its customers to download and print this manual for professional information purposes
only. Chauvet expressly prohibits the usage, copy, storage, distribution, modification, or printing of this
manual or its content for any other purpose without written consent from Chauvet.
Document Printing
For best results, print this document in color, on letter size paper (8.5 x 11 in), double-sided. If using A4
paper (210 x 297 mm), configure the printer to scale the content accordingly.
Intended Audience
Any person installing, operating, and/or maintaining this product should completely read through the guide
that shipped with the product, as well as this manual, before installing, operating, or maintaining this
product.
Disclaimer
Chauvet believes that the information contained in this manual is accurate in all respects. However,
Chauvet assumes no responsibility and specifically disclaims any and all liability to any party for any loss,
damage or disruption caused by any errors or omissions in this document, whether such errors or
omissions result from negligence, accident or any other cause. Chauvet reserves the right to revise the
content of this document without any obligation to notify any person or company of such revision, however,
Chauvet has no obligation to make, and does not commit to make, any such revisions. Download the latest
version from www.chauvetprofessional.com
.
Document Revision
This AmHaze ECO User Manual is the 2nd edition of this document. Go to www.chauvetprofessional.com
for the latest version.
AmHaze ECO User Manual Rev. 2
Table of Contents
TABLE OF CONTENTS
1. Before You Begin ......................................................................................... 1
What Is Included ...................................................................................................... 1
Claims ...................................................................................................................... 1
Text Conventions ..................................................................................................... 1
Symbols ................................................................................................................... 1
Safety Notes............................................................................................................. 2
Personal Safety.............................................................................................................. 2
Mounting and Rigging .................................................................................................... 2
Power and Wiring........................................................................................................... 2
Operation ....................................................................................................................... 2
2. Introduction................................................................................................... 3
Description ............................................................................................................... 3
Features................................................................................................................... 3
Product Overview..................................................................................................... 3
Product Dimensions................................................................................................. 3
3. Setup.............................................................................................................. 4
AC Power ................................................................................................................. 4
AC Plug .......................................................................................................................... 4
Resetting the Breaker .................................................................................................... 4
DMX Linking............................................................................................................. 4
DMX Personalities.......................................................................................................... 4
Remote Device Management (RDM) ............................................................................. 4
Mounting .................................................................................................................. 5
Orientation...................................................................................................................... 5
Rigging ........................................................................................................................... 5
Procedure....................................................................................................................... 5
4. Operation....................................................................................................... 6
Control Panel Description ........................................................................................ 6
Control Options ........................................................................................................ 6
Programming............................................................................................................ 6
Menu Map ................................................................................................................ 6
RDM Chart ..................................................................................................................... 7
Configuration (DMX) ................................................................................................ 9
Starting Address............................................................................................................. 9
Control Channel Assignments and Values..................................................................... 9
3-Channel ....................................................................................................................... 9
Configuration (Standalone) ...................................................................................... 9
Haze Output ................................................................................................................... 9
Fan Speed...................................................................................................................... 9
Timer Interval ................................................................................................................. 9
Timer Duration ............................................................................................................... 9
Configuration (Settings) ........................................................................................... 10
RDM-UID ........................................................................................................................ 10
Fluid Sensor.................................................................................................................... 10
Auto Run Last Setting ..................................................................................................... 10
Auto Shutdown................................................................................................................ 10
5. Maintenance.................................................................................................. 11
Product Maintenance ............................................................................................... 11
Storage..................................................................................................................... 11
................................................................................................................................. 11
6. Technical Specifications.............................................................................. 12
7. Returns.......................................................................................................... 13
8. Contact Us..................................................................................................... 14
AmHaze ECO User Manual Rev. 2
i
Before You Begin
1. Before You Begin
What Is Included
•AmHazeECO
• Seetronic Powerkon IP65 power cord
Claims
Carefully unpack the product immediately and check the container to make sure all the parts are in the
package and are in good condition.
If the box or the contents (the product and included accessories) appear damaged from shipping, or show
signs of mishandling, notify the carrier immediately, not Chauvet. Failure to report damage to the carrier
immediately may invalidate your claim. In addition, keep the box and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or concealed
damage, file a claim with Chauvet within 7 days of delivery.
Text Conventions
Convention Meaning
1–512 A range of values
50/60 A set of values of which only one can be chosen
Settings A menu option not to be modified
<ENTER> A key to be pressed on the product’s control panel
Symbols
• Quick Reference Guide
Symbol Meaning
Critical installation, configuration, or operation information. Not following these
instructions may make the product not work, cause damage to the product, or cause
harm to the operator.
Important installation or configuration information. The product may not function
correctly if this information is not used.
Useful information.
The term “DMX” used throughout this manual refers to the USITT DMX512-A digital data
transmission protocol.
Page 1 of 14
AmHaze ECO User Manual Rev. 2
Before You Begin
Safety Notes
Read all the following safety notes before working with this product. These notes contain important
information about the installation, usage, and maintenance of this product.
This product contains no user-serviceable parts. Any reference to servicing in this User
Manual will only apply to properly trained, certified technicians. Do not open the housing
or attempt any repairs.
All applicable local codes and regulations apply to proper installation of this product.
Personal Safety
• Always disconnect the product from the power source before cleaning.
• Always connect the product to a grounded circuit to avoid the risk of electrocution.
• Do not touch the product’s housing when operating because it may be very hot.
• Do not drink the fluid.
• Do not allow the fluid to touch your skin or eyes.
• Do not use for space heating purposes.
• Do not touch the output nozzle on this product. It is very hot during operation and it may remain hot
for several hours after turning the product off.
Mounting and Rigging
• This product is for indoor use only! To prevent risk of fire or shock, do not expose this product to
rain or moisture. (IP20)
• CAUTION: When transferring product from extreme temperature environments, (e.g., cold truck to
warm, humid ballroom) condensation may form on the internal electronics of the product. To avoid
causing a failure, allow product to fully acclimate to the surrounding environment before connecting
it to power.
• Mount this product in a location with adequate ventilation, at least 20 in (50 cm) from adjacent
surfaces.
• Make sure there are no flammable materials close to the product when operating.
• When hanging this product, always secure to a fastening device using a safety cable.
• Only use the handles to carry this product.
Power and Wiring
• Make sure the power cord is not crimped or damaged.
• Always make sure you are connecting this product to the proper voltage in accordance with the
specifications in this manual or on the product’s specification label.
• To eliminate unnecessary wear and improve its lifespan, during periods of non-use completely
disconnect the product from power via breaker or by unplugging it.
• Never connect this product to a dimmer pack or rheostat.
• Never disconnect this product by pulling or tugging on the power cable.
Operation
• Drain the tank before transporting the product.
• Only use Chauvet (PHF) haze fluid or Grignard Pure.
• Do not add anything to the fluid.
• Do not operate this product if there is damage on the housing, hose, or cables. Have the damaged
parts replaced by an authorized technician at once.
• The maximum ambient temperature is 113 °F (45 °C). Do not operate the product at higher
temperatures.
• The minimum startup temperature is -4°F (-20°C). Do not start the product at lower temperatures.
• The minimum ambient temperature is 50°F (10°C). Do not operate the product at lower temperatures.
• In the event of a serious operation problem, stop using this product immediately!
If your Chauvet product requires service, contact Chauvet Technical Support.
AmHaze ECO User Manual Rev. 2
Page 2 of 14
Introduction
Menu buttons
LCD display
DMX in/out
Power in
Breaker reset
button
Manual knobs
Blower fan
Safety loop
Fluid reservoir
Output nozzle
15.86 in
403 mm
10.07 in
256 mm
12.20 in
310 mm
2. Introduction
Description
The AmHaze ECO is a professional water-based haze machine that delivers high output while utilizing
economic fluid consumption. With a 30-second heat up time and continuous output that doesn’t require
reheating, a single fluid container at the maximum output of 120 cfm will last over 8 hours. Easily control
the output and fan speed via DMX or on the on-board control knobs. The AmHaze ECO comes ready to
rest on the floor and is also equipped with M12 threaded inserts for truss clamps, an easy way to mount
the 25lb machine. The AmHaze ECO combines high output with efficient operation for a complete
atmosphere solution for medium to large venues.
Features
• Professional water-based haze machine
• 30-sec heat up time nearly eliminates wait time for operation
• Continuous output with no reheating required
• Tour-ready with M12 threaded insert for truss clamps
• Efficient fluid consumption lasts more than 8 hours on a single fluid container
• Achieve continuous variable haze output and blower speed, adjusted via DMX or manual knobs
Product Overview
Product Dimensions
Page 3 of 14
AmHaze ECO User Manual Rev. 2
Setup
3. Setup
AC Power
The AmHaze ECO has a fixed power supply that works with an input voltage of either 120 VAC, 60 Hz or
230 VAC, 50 Hz, depending on the specific model.
To determine the product’s power requirements (circuit breaker, power outlet, and wiring), use the current
value listed on the label affixed to the product’s back panel, or refer to the product’s specifications chart.
The listed current rating indicates the product’s average current draw under normal conditions.
• Always connect the product to a protected circuit (a circuit breaker or fuse). Make sure
the product has an appropriate electrical ground to avoid the risk of electrocution or
fire.
• To eliminate unnecessary wear and improve its lifespan, during periods of non-use
completely disconnect the product from power via breaker or by unplugging it.
Never connect the product to a rheostat (variable resistor) or dimmer circuit, even if the
rheostat or dimmer channel serves only as a 0 to 100% switch.
AC Plug
The AmHaze ECO comes with a power input cord terminated with a Seetronic Powerkon A connector on
one end and an Edison plug on the other end (U.S. market). If the power input cord that came with your
product has no plug, or if you need to change the plug, use the table below to wire the new plug.
Connection Wire (U.S.) Wire (Europe) Screw Color
AC Live Black Brown Yellow or Brass
AC Neutral White Blue Silver
AC Ground Green/Yellow Green/Yellow Green
Resetting the Breaker
This product is equipped with a resettable circuit breaker. If the breaker trips, all sections of this product will
lose power.
1. Remove the power cord from mains power.
2. Allow unit to cool for 15 minutes.
3. After 15 minutes, you may attempt to reset the breaker by pressing the button with your finger.
4. Plug the product’s power cord into the power outlet and continue using as recommended.
DMX Linking
You can link the AmHaze ECO to a DMX controller using a 3- or 5-pin DMX connection. If using other
DMX-compatible products with this product, you can control each individually with a single DMX controller.
DMX Personalities
The AmHaze ECO uses a 3- or 5-pin DMX data connection for the 3-channel DMX personality.
If you are not familiar with or need more information about DMX standards, Master/Slave
connectivity, or the DMX cables needed to link this product to a DMX controller, download
the DMX Primer from the Chauvet website: www.chauvetprofessional.com
.
Remote Device Management (RDM)
Remote Device Management, or RDM, is a standard for allowing DMX-enabled devices to communicate
bi-directionally along existing DMX cabling. Check the DMX controller’s User Manual or with the
manufacturer as not all DMX controllers have this capability. The AmHaze ECO supports RDM protocol
that allows feedback to make changes to menu map options.
AmHaze ECO User Manual Rev. 2
Page 4 of 14
Setup
Safety Cable
Mounting Clamp
M12 threaded
mounting hole
Mounting
Before mounting the product, read and follow the safety recommendations indicated in the Safety Notes.
For our CHAUVET Professional line of mounting clamps, go to http://trusst.com/products/
Orientation
Always mount this product in a safe position, making sure there is adequate room for ventilation,
configuration, and maintenance.
Rigging
Chauvet recommends using the following general guidelines when mounting this product.
• Before deciding on a location for the product, make sure there is easy access to the product for
maintenance and programming purposes.
• Make sure that the structure onto which you are mounting the product can support the product’s
weight. See the Technical Specifications
• When mounting the product overhead, always use a safety cable. Mount the product securely to a
rigging point, whether an elevated platform or a truss.
• When rigging the product onto a truss, use a mounting clamp of appropriate weight capacity.
for weight information.
Procedure
The AmHaze ECO comes with a bracket to which you can attach a mounting clamp directly. Mounting
clamps are sold separately. Make sure the clamps are capable of supporting the weight of this product.
Use at least two mounting points per product. For the CHAUVET Professional line of mounting clamps, go
to http://www.trusst.com/products
Mounting Diagram
.
.
Page 5 of 14
AmHaze ECO User Manual Rev. 2
Operation
4. Operation
Control Panel Description
Button Function
<MENU> Exits from the current menu or function
UP navigates upwards through the menu list and increases the numeric value
<UP/TIMER>
<DOWN/VOLUME>
<ENTER/STOP>
HAZE FAN knob
HAZE VOLUME knob
Control Options
Set the AmHaze ECO starting address in the 001–510 DMX range. This enables control of up to 170
products.
Programming
Refer to the Menu Map to understand the menu options. The menu map shows the main level and a
variable number of programming levels for each option.
• To go to the desired main level, press <MENU> repeatedly until the option shows on the display.
Press <ENTER> to select. This will take you to the first programming level for that option.
• To select an option or value within the current programming level, press <UP> or <DOWN> until the
option shows on the display. Press <ENTER> to select. In this case, if there is another programming
level, you will see that first option, or you will see the selected value.
• Press <MENU> repeatedly to exit to the previous main level.
Menu Map
Refer to the AmHaze ECO product page on
Main Level Programming Levels Description
Haze Output 1–100% Haze volume 1–100%
Fan Speed 1–100% Fan speed (slow to fast)
Timer Interval 5–600S Sets the interval of haze outputs
Timer Duration 5–300S Sets the duration of the haze output
DMX Address 1–512 Selects the DMX starting address
RDM-UID _ _ _ _ _ _ _ _ _ _ _ _ Unique identification number
Fluid Sensor
Auto Run Last Setting
Self-Clean & Shutdown
Auto Shutdown
when in a function.
TIMER starts the timer controlled operation.
DOWN navigates downwards through the menu list and decreases the numeric
value when in a function.
VOLUME triggers the pump to modify the output volume.
ENTER
into the selected function.
STOP
Manually controls the fan speed, 0–100%
Manually controls the haze volume, 0–100%
enables the currently displayed menu or sets the currently selected value
turns the fog output off.
www.chauvetprofessional.com
ON
OFF
YES
NO
YES Self-clean mode will begin counting down
NO
ON
OFF
Turns the fluid sensor ON or OFF
Automatically set the values to previous
selections
from 180 seconds to 4 seconds, then shut
down after 3 seconds
Turns off all functions
for the latest menu map.
AmHaze ECO User Manual Rev. 2
Page 6 of 14
RDM Chart
Refer to the AmHaze ECO product page on
www.chauvetprofessional.com
Operation
for the latest RDM chart.
Category RDM Parameter ID's (Slots 21-22) Valu e
DISC_UNIQUE_BRANCH 0x0001
DISC_MUTE 0x0002
Network
Management
Status
Collection
SUB_DEVICE_STATUS_REPORT_TH
RDM
Information
DEVICE_MODEL_DESCRIPTION 0x0080 Amhaze ECO
Product
Information
SOFTWARE_VERSION_LABEL 0x00C0
BOOT_SOFTWARE_VERSION_ID 0x00C1
BOOT_SOFTWARE_VERSION_LAB
DMX_PERSONALITY_DESCRIPTION 0x00E1
DMX512
Setup
Sensors
DISC_UN_MUTE 0x0003
PROXIED_DEVICES 0x0010
PROXIED_DEVICE_COUNT 0x0011
COMMS_STATUS 0x0015
QUEUED_MESSAGE 0x0020
STATUS_MESSAGES 0x0030 Tem p erature
STATUS_ID_DESCRIPTION 0x0031
CLEAR_STATUS_ID 0x0032
RESHOLD
SUPPORTED_PARAMETERS 0x0050
PARAMETER_DESCRIPTION
DEVICE_INFO 0x0060
PRODUCT_DETAIL_ID_LIST
MANUFACTURER_LABEL 0x0081 Chauvet Professional
DEVICE_LABEL 0x0082 Amhaze ECO
FACTORY_DEFAULTS 0x0090
LANGUAGE_CAPABILITIES 0x00A0
LANGUAGE 0x00B0
EL
DMX_PERSONALITY 0x00E0
DMX_START_ADDRESS 0x00F0
SLOT_INFO 0x0120
SLOT_DESCRIPTION 0x0121
DEFAULT_SLOT_VALUE 0x0122
DMX_BLOCK_ADDRESS 0x0140
DMX_FAIL_MODE 0x0141
DMX_STARTUP_MODE 0x0142 No function Prime pump
SENSOR_DEFINITION 0x0200
SENSOR_VALUE 0x0201
RECORD_SENSORS 0x0202
0x0033
0x0051
0x0070
0x00C2
Required
GET Allowed
SET Allowed
Detail
Chauvet
Fluid level Low, Fail to Heat
Retain last DMX values
Reset all values to DMX-000
Min Value(C) Max Value (C)
Display sensor value in C
Page 7 of 14
AmHaze ECO User Manual Rev. 2
Operation
Category RDM Parameter ID's (Slots 21-22) Valu e
DIMMER_INFO 0x0340
MINIMUM_LEVEL 0x0341
MAXIMUM_LEVEL 0x0342
CURVE 0x0343
Dimmer
Settings
OUTPUT_RESPONSE_TIME_DESCR
Power
Settings
Display
Settings
Configuration
Network
Configuration
CURVE_DESCRIPTION 0x0344
OUTPUT_RESPONSE_TIME 0x0345
IPTION
MODULATION_FREQUENCY 0x0347
MODULATION_FREQUENCY_DESC
RIPTION
DEVICE_HOURS 0x0400
LAMP_HOURS 0x0401
LAMP_STRIKES 0x0402
LAMP_STATE 0x0403
LAMP_ON_MODE 0x0404
DEVICE_POWER_CYCLES 0x0405
BURN_IN 0x0440
DISPLAY_INVERT 0x0500 Normal/Inverted 180
DISPLAY_LEVEL 0x0501
PAN_INVERT 0x0600
TILT_INVERT 0x0601
PAN_TILT_SWAP 0x0602
REAL_TIME_CLOCK 0x0603
LOCK_PIN 0x0640
LOCK_STATE 0x0641
LOCK_STATE_DESCRIPTION 0x0642
LIST_INTERFACES 0x0700
INTERFACE_LABEL 0x0701
INTERFACE_HARDWARE_ADDRES
S_TYPE1
IPV4_DHCP_MODE 0x0703
IPV4_ZEROCONF_MODE 0x0704
IPV4_CURRENT_ADDRESS 0x0705
IPV4_STATIC_ADDRESS 0x0706
INTERFACE_RENEW_DHCP 0x0707
INTERFACE_RELEASE_DHCP 0x0708
INTERFACE_APPLY_CONFIGURATI
ON
IPV4_DEFAULT_ROUTE 0x070A
DNS_IPV4_NAME_SERVER 0x070B
DNS_HOSTNAME 0x070C
DNS_DOMAIN_NAME 0x070D
0x0346
0x0348
0x0702
0x0709
Required
GET Allowed
SET Allowed
Detail
Chauvet
Total Runtime for life of
product
Shows the runtime since
last cleaning cycle was
performed. Resets once
Cleaning Cycle has been
performed
AmHaze ECO User Manual Rev. 2
Page 8 of 14
Operation
Category RDM Parameter ID's (Slots 21-22) Valu e
IDENTIFY_DEVICE 0x1000
RESET_DEVICE 0x1001 Yes/No
POWER_STATE 0x1010
PERFORM_SELFTEST 0x1020 Primes Unit
SELF_TEST_DESCRIPTION 0x1021 Primes Unit
Control
CAPTURE_PRESET 0x1030
PRESET_PLAYBACK 0x1031
IDENTIFY_MODE 0x1040
PRESET_INFO 0x1041
PRESET_STATUS 0x1042
PRESET_MERGEMODE 0x1043
POWER_ON_SELF_TEST 0x1044
Required
GET Allowed
SET Allowed
Detail
Chauvet
Configuration (DMX)
Use control configurations to operate the product with a DMX controller.
Starting Address
Each product will respond to a unique starting address from the controller. All products with the same
starting address will respond in unison. To set the starting address:
1. Go to the DMX Address main level.
2. Select the starting address (1–512).
• The highest recommended starting address is 510.
Control Channel Assignments and Values
3-Channel
Channel Function Value Percent/Setting
1 Fan speed
2 Haze output
3 Remote clean function
000 010 No function
011 255 1–100%
000 010 No function
011 255 1–100%
000 151 No function
152 159 Remote clean function
160 255 Standby mode
Configuration (Standalone)
Haze Output
To adjust the haze output through the display menu:
1. Go to the Haze Output level.
2. Increase or decrease the value from 1–100%.
Fan Speed
To adjust the fan speed through the display menu:
1. Go to the Fan Speed level.
2. Increase or decrease the value from 1–100%.
Timer Interval
To adjust the interval of timed haze outputs through the display menu:
1. Go to the Timer Interval level.
2. Increase or decrease the value from 5–600S.
Timer Duration
To adjust the duration of timed haze outputs through the display menu:
1. Go to the Timer Duration level.
2. Increase or decrease the value from 5–300S.
Page 9 of 14
AmHaze ECO User Manual Rev. 2
Operation
Configuration (Settings)
RDM-UID
To view the RDM-UID of the product, go to the RDM-UID level.
Fluid Sensor
To enable or disable the fluid sensor function:
1. Go to the Fluid Sensor level.
2. Select from ON or OFF.
Auto Run Last Setting
To set the control values to the last ones used:
1. Go to the Auto Run Last Setting level.
2. Select from YES or NO.
Auto Shutdown
To shut all functions down:
1. Go to the Auto Shutdown level.
2. Select from ON or OFF.
AmHaze ECO User Manual Rev. 2
Page 10 of 14
Maintenance
5. Maintenance
Product Maintenance
Do not allow the haze machine to become clogged. After every 40 hours of continuous operation, use
CHAUVET Fog Cleaner Quart (FCQ) through the system to prevent the accumulation of particulate matter
in the heating element.
The recommended cleaning procedure is as follows.
1. Unplug the product from power.
2. Empty all fluid from the machine.
3. Add cleaning solution to the tank.
4. Connect the product to power and allow it to warm up.
5. Run the unit in a well-ventilated area until the tank is empty.
6. Refill with fluid to continue using the hazer. Run the machine briefly to clear any cleaning solution
from the pump and heater.
• FCQ (Fog Cleaner Quart) was specifically developed by CHAUVET to clean your
AmHaze ECO. Make sure you use FCQ regularly to increase the life of your hazer.
• Do not spin the fans using compressed air because you could damage the hazer.
• Test-run your AmHaze ECO on a monthly basis to achieve the best performance.
Never operate the machine without fluid.
Storage
Before storing the product, empty the fluid reservoirs. Cleaning the system prior to storage will help
prevent any particles from condensing inside the heating element while not in use.
Test-run your AmHaze ECO on a monthly basis to achieve the best performance.
Page 11 of 14
AmHaze ECO User Manual Rev. 2
Technical Specifications
UL 499
E115095
R
6. Technical Specifications
Dimensions and Weight
Length Width Height Weight
15.86 in (403 mm) 12.20 in (310 mm) 10.07 in (256 mm) 25 lb (11.4 kg)
Note: Dimensions in inches are rounded.
Power
Power Supply Type Range Voltage Selection
Fixed
Parameter 120 V, 60 Hz 230 V, 50 Hz
Consumption 1,230 W 2,430 W
Operating Current 10.25 A 10.56 A
Power I/O U.S./Worldwide UK/Europe
Power Input Connector Seetronic Powerkon IP65 Seetronic Powerkon IP65
Power Cord plug Edison (U.S.) Local Plug
Operation
Tank Capacity Fluid Consumption Maximum Run-Time
0.92 gal (3.5 L) 0.11 gallons/hour (7 ml/min) 8 hours @ full volume
Heat-Up Time Fan Speed
30 sec 120 cfm
Thermal
Startup Temperature Range Operating Temperature Range Cooling System
50 °F to 113 °F (10 °C to 45 °C) 50 °F to 113 °F (10 °C to 45 °C) Convection
DMX
I/O Connector Channel Range
3 and 5-pin XLR 3
Ordering
Product Name Item Name Item Code UPC Number
AmHaze ECO (120V)
AmHaze ECO (230V)
AMHAZEECO
220AMHAZEECO
120 VAC, 60 Hz or
230 VAC, 50 Hz
Fixed
09071502 781462218508
09071503 781462218515
AmHaze ECO User Manual Rev. 2
CSA C22.2 No. 64-10
Page 12 of 14
Returns
Returns
Send the product prepaid, in the original box, and with the original packing and accessories. Chauvet will
not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before shipping the product.
Be prepared to provide the model number, serial number, and a brief description of the cause(s) for the
return.
To submit a service request online, go to www.chauvetprofessional.com/service-request
Clearly label the package with an RMA number. Chauvet will refuse any product returned without an RMA
number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly
on the box.
Before sending the product, clearly write the following information on a piece of paper and place it inside
the box:
• Your name
• Your address
• Your phone number
• RMA number
• A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
.
Page 13 of 14
AmHaze ECO User Manual Rev. 2
Contact Us
Contact Us
Chauvet World Headquarters
Chauvet Europe Ltd
Chauvet Europe BVBA
Chauvet France
Chauvet Germany
Chauvet Mexico
Address: Av. de las Partidas 34 - 3B
Lerma, Edo. de México, CP 52000
General Information Technical Support
Address: 5200 NW 108th Ave. Voice: (844) 393-7575
Sunrise, FL 33351 Fax: (954) 756-8015
Voice: (954) 577-4455 Email: chauvetcs@chauvetlighting.com
Fax: (954) 929-5560
Toll Free: (800) 762-1084 Website: www.chauvetprofessional.com
Address: Unit 1C Email: UKtech@chauvetlighting.eu
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK Website: www.chauvetprofessional.eu
NG16 6NT
Voice: +44 ( 0 ) 1 7 7 3 51111 5
Fax : + 4 4 ( 0 ) 1 773 511110
Address: Stokstraat 18 Email: BNLtech@chauvetlighting.eu
9770 Kruishoutem
Belgium Website: www.chauvetprofessional.eu
Voice: +32 9 388 93 97
Address: 3, Rue Ampère
91380 Chilly-Mazarin
France Website: www.chauvetprofessional.eu
Voice: +33 1 78 85 33 59
Address: Bruno-Bürgel-Str. 11
28759 Bremen
Germany Website: www.chauvetprofessional.eu
Voice: +49 421 62 60 20
(Entrance by Calle 2)
Zona Industrial Lerma Website: www.chauvetprofessional.mx
Voice: +52 (728) 690-2010
Email: FRtech@chauvetlighting.fr
Email: DEtech@chauvetlighting.de
Email: servicio@chauvet.com.mx
Visit the applicable website above to verify our contact information and instructions to request support.
Outside the U.S., U.K., Ireland, Benelux, France, Germany, or Mexico, contact the dealer of record.
AmHaze ECO User Manual Rev. 2
Page 14 of 14
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