Page 1
User Manual
Page 2
Edition
Notes
The Vesuvio™ RGBA User Manual Rev. 1 covers the description, safety precautions,
Trademarks
CHAUVET® is a registered trademark of CHAUVET & Sons Inc. (d/b/a CHAUVET® or
within this document are the property of their respective trademark holders.
Copyright Notice
CHAUVET® owns the content of this User Manual in its entirety, including but not limited to
Electronically published by CHAUVET® in the United States of America.
Manual Use
CHAUVET® authorizes its customers to download and print this manual for professional
sage, copy, storage,
ther purpose without
written consent from CHAUVET®.
Document
Printing
For better results, pr int this docum ent in c olor, on lett er size pap er (8.5 x 11 in) , doub le-sided. If
Intended
Any person in charge of ins talling, operating, an d/or m aintaining this product sh ould com pletely
operating, or maintaining this product.
Disclaimer
CHAUVET® bel ieves that the inform ation contained in this m anual is accurate in al l respects.
CHAUVET® may issue a revision of this manual or a new edition to incorporate such changes.
Document
Revision
The Vesuvio™ RGBA User Manual Rev. 1 is the first edition of this manual. Go to
Author
Date
Editor
Date
D. Couppe
7/3/14
A. Leon
7/3/14
Edition Notes
installation, programming, operation, and maintenance of the Vesuvio™ RGBA. CHAUVET®
released this edition of the Vesuvio™ RGBA User Manual in June 2014.
Chauvet). The CHAUVET® log o in its entirety including the CHAUVET ® name and the dotted
triangle, and all other trade marks in this manual pertaining to s ervices, products, or marketing
statements (exam ple: It’s Green Think ing™) are owned or l icensed by CHAUV ET®. Any other
product names, logos, bra nds, company names, and other trademark s featured or referred to
pictures, logos, trademarks, and resources.
© Copyright 2014 CHAUVET®. All rights reserved.
information purposes only. CHAUVET® expressly prohibits the u
distribution, modific ation, or printing of this manual or its c ontent for any o
using A4 paper (210 x 297 mm), configure your printer to scale the content accordingly.
Audience
read through the guide tha t shipped with the product, as well as this manual, before installing,
However, CHAU VET® assumes no responsibilit y for any errors or omissions in t his document.
CHAUVET® reserves the right to revise and make changes to the content of this document
without obligation th at CHAUVET ® notify any person or com pany of such rev ision or ch anges.
This does not in any way constitute a commitment by CHAUVET® to make such changes.
www.chauvetprofessional.com for the latest version.
Vesuvio™ RGBA User Manual Rev. 1
Page 3
Table of Contents
Table of Contents
1. Before You Begin ...................................................................................................................................... 1
What Is Included ........................................................................................................................................................... 1
Claims .......................................................................................................................................................................................... 1
Manual Conventions .................................................................................................................................................................... 1
Symbols ....................................................................................................................................................................................... 1
Safety Notes ................................................................................................................................................................. 2
Personal Safety ............................................................................................................................................................................ 2
Mounting And Rigging .................................................................................................................................................................. 2
Power And Wiring ........................................................................................................................................................................ 2
Operation ..................................................................................................................................................................................... 2
Expected LED Lifespan ................................................................................................................................................ 2
2. Introduction ............................................................................................................................................... 3
Description .................................................................................................................................................................... 3
Features ........................................................................................................................................................................ 3
Overview ....................................................................................................................................................................... 4
Dimensions ................................................................................................................................................................... 5
3. Setup .......................................................................................................................................................... 6
AC Power ...................................................................................................................................................................... 6
AC Plug ........................................................................................................................................................................................ 6
Resetting the Breaker .................................................................................................................................................................. 6
DMX Linking.................................................................................................................................................................. 6
DMX Personalities ........................................................................................................................................................................ 6
Mounting ....................................................................................................................................................................... 7
Orientation ................................................................................................................................................................................... 7
Rigging ......................................................................................................................................................................................... 7
Procedure .................................................................................................................................................................................... 7
Vesuvio™ RGBA User Manual Rev. 1 -i-
Page 4
Table of Contents
4. Operation ................................................................................................................................................... 8
Control Panel Description ............................................................................................................................................. 8
Control Options ............................................................................................................................................................. 8
Programming ................................................................................................................................................................ 8
Preparing for Operation ................................................................................................................................................................ 8
Startup ......................................................................................................................................................................................... 8
Menu Map ..................................................................................................................................................................... 9
DMX Values .................................................................................................................................................................. 9
Starting Address ......................................................................................................................................................................... 10
Setting the LED Color ................................................................................................................................................................ 10
Timer Mode ................................................................................................................................................................................ 10
Manual Mode ............................................................................................................................................................................. 10
Timer Mode Parameters ............................................................................................................................................................ 10
5. Technical Information ............................................................................................................................. 11
Maintenance ............................................................................................................................................................... 11
Storage ...................................................................................................................................................................................... 11
6. Technical Specifications ......................................................................................................................... 12
Returns ....................................................................................................................................................................... 13
Contact Us .................................................................................................................................................. 13
-ii- Vesuvio™ RGBA User Manual Rev. 1
Page 5
1. BEFORE YOU BEGIN
What Is
• Vesuvio™ RGBA
• Quick Reference Guide
Claims
Carefully unpack the pr oduct immediately and check the box to m ake sure all the parts are in
concealed damage, file a claim with CHAUVET® within 7 days of delivery.
Manual
1–512
A range of values in the text
50/60
A set of mutually exclusive values in the text
<SET>
A button on the product’s control panel
Settings
A product function or a menu option
MENU>Settings
A sequence of menu options
1–10
A range of menu values from which to choose in a menu
Yes/No
A set of two mutually exclusive menu options in a menu
ON
A unique value to be entered or selected in a menu
Symbols
Symbols
Meaning
Critical installation, configuration, or operation information. Failure to
damage third-party equipment, or cause harm to the operator.
with this information may keep the product from working.
The term “DMX” used throughout this manual refers to the USITT DMX512-A digital data
transmission protocol.
Before You Begin
Included
Conventions
• Neutrik® powerCON® power cord
• Warranty Card
the package and are in good condition.
If the box or the contents (the product and included accessories) appear damaged from
shipping or show signs of m ishandling, notify the carrier immediately, not CHAUVET ®. Failure
to report damage to the c arrier im m ediatel y ma y inval idate your cl aim . In add ition , k eep the b ox
and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or
Convention Meaning
comply with this information may cause the product not to work,
Important installation or configuration information. Failure to comply
Useful information.
Vesuvio™ RGBA User Manual Rev. 1 -1-
Page 6
Safety Notes
Read all the following Safety Notes before working with this product. These notes include
important information about the installation, usage, and maintenance of this product.
This product contains no user-serviceable part s. Any refe rence to serv icing in this User
Manual will only apply to properly trained CHAUVET® certified technicians. Do not open
the housing or attempt any repairs.
Personal Safety
• Avoid direct eye exposure to the light source while the product is on.
touch this product’s housing during operation because it may be very hot.
Mounting And
• The product is for indoor use only! (IP20) To prevent risk of fire or shock, do not expose
• When hanging this product, always secure to a fastening device using a safety cable.
Power And
• Always make sure you are connecting this product to the proper voltage in accordance
• Never disconnect this product by pulling or tugging on the power cable.
Operation
• Make sure there is adequate fog fluid in the machine to prevent pump and heater damage.
• In case of a serious operating problem, stop using this product immediately!
In the unlikely event that your CHAUVET® product may require service, contact
CHAUVET® Technical Support.
Expected LED
LEDs gradually decl ine in bright ness over tim e, mostly becaus e of heat. Pac kaged in clust ers,
conditions. For this
projection intensity may also help to extend the LEDs’ lifespan.
Before You Begin
All applicable local codes and regulations apply to proper installation of this product.
• Always disconnect this product from its power source before servicing.
• Always connect this product to a grounded circuit to avoid the risk of electrocution.
• he product’s nozzle is very hot during operation and it remains hot for a long time after
operation has stopped.
• The fog exits the nozzle at a very high temperature. Keep a minimum distance of
6.5 ft (2 m) from the nozzle to the nearest object.
• Do not use the product as a space heater.
• Do not drink or become in contact with the fog fluid. If you do, call your local emergency
service (911 in the US) for help.
• Do not add perfume, alcohol, gasoline, or any other flammables to the fog fluid.Do not
Rigging
Wiring
the product to rain or moisture.
• Mount this product in a location with adequate ventilation, at least 20 in (50 cm) from
adjacent surfaces.
• Make sure there are no flammable materials close to this product while it is operating.
with the specifications in this manual or on the product’s specification label.
• Never connect this product to a dimmer pack or rheostat.
• Make sure the power cord is not crimped or damaged.
• Never carry the product by the power cord or any moving part. Always use the handles.
• Do not operate this product if you see damage on the housing, lenses, or cables. Have the
damaged parts replaced by an authorized technician at once.
• You may hear a loud popping sound during operation. This is normal.
• Do not cover the ventilation slots when operating to avoid internal overheating.
• The maximum ambient temperature is 104 °F (40 °C). Do not operate this product at a
higher temperature.
• Never try to repair the product. Repairs carried out by unskilled people can lead to damage
or malfunction. Contact the nearest authorized technical assistance center.
• This product is not intended for permanent installation.
• Use only CHAUVET® water-based fog fluid.
• Drain the tank before transporting the product.
Lifespan
LEDs exhibit higher operating temperatures than in ideal, single-LED
reason, using clustered LEDs at their fullest intensity s ignificantly reduces the LEDs ’ lifespan.
Under normal conditions , this lifespa n can b e 40,000 t o 50,000 h ours. If extendi ng this lifes pan
is vital, lower the operating temperature by improving the ventilation around the product and
reducing the ambient temperature to an optimal operating range. In addition, l imiting the overall
-2- Vesuvio™ RGBA User Manual Rev. 1
Page 7
2. INTRODUCTION
Description
The Vesuvio™ RGBA atmospheric effect generator allows you to add red, green, blue, and
Vesuvio™
and features a 40,000 c ubic
feet per minute (cfm) output.
Features
• Advanced red, green, blue, and amber (RGBA) LED color mixing
• 3- and 5-pin DMX input/output connections
amber color mixing (RGBA) to fog output for multi-colored atmospheric column.
RGBA f eatures a qu ick heating 1. 6 kW heater , a 2.5 liter fluid tank,
• 40,000 cfm fog output for intense, large effects
• 2.5 l fluid tank for reliability in production
• 1.6 kW fluid heater for voluminous, heavy bursts of fog
• Strong, sturdy construction for numerous production types
• DMX control for ease of use in production situations
Introduction
Vesuvio™ RGBA User Manual Rev. 1 -3-
Page 8
Power In
DMX Out
Control
Panel
Front View
Rear View
Side View
Handle
Safety Loop
LED’s
Nozzle
Fluid Tank
Fluid Tank Hose
DMX In
DMX
Out
Power Switch
Breaker
DMX
Out
Top View
Introduction
Overview
-4- Vesuvio™ RGBA User Manual Rev. 1
Page 9
Dimensions
13.23 in
336 mm
9.09 in
231 mm
19.21 in
488 mm
Introduction
Vesuvio™ RGBA User Manual Rev. 1 -5-
Page 10
AC Power
Each Vesuvio™ RGBA has a fixed power supply that works with an input voltage of
, refer to the
chart in this
www.chauvetlighting.com/download/pro.
Always connect this product to a protected circuit with an appropriate electrical ground
to avoid the risk of electrocution or fire.
Never connect this product to a rheostat (variable resistor) or dimmer circuit, even if the
rheostat or dimmer channel serves only as a 0 to 100% switch.
AC Plug
The Vesuvio™ RGBA comes with a power input cord terminated with a Neutrik® powerCON® A
other end (U.S. m arket). If the power input
table below to wire the new plug to the power input cord.
AC Live
Black
Brown
Yellow or Brass
AC Neutral
White
Blue
Silver
AC Ground
Green/Yellow
Green/Yellow
Green
Resetting the
This product is equipped with a resettable circuit breaker on the power input circuit.
for resetting the breaker.
This product is equip ped with a res etta ble cir cuit br eaker . If the break er tr ips, all sections of this
4. Connect the product to power and continue using as recommended.
Disconnect this product from the power outlet before resetting the breaker.
), contact
CHAUVET® immediately. This indicates a possible internal malfunction.
DMX Linking
You can link the Vesu vio™ RGBA to a DMX controller us ing a 3- or 5-pin DMX connection. If
, you can control each
individually with a single DMX controller.
DMX
The Vesuvio™ RGBA uses a 3- or 5-pin DMX data connection for its 9-channel DMX
personalities.
If you are not familiar with or need more information about DMX standards or the DMX
cables needed to link this product to a DMX controller, download the DMX Primer from
the CHAUVET® website: www.chauvetlighting.com/download/pro.
Setup
3. SETUP
120 VAC, 60 Hz. To deter mine the power requir ements for each Ve suvio™ RGBA
label affixed to the product. You can also refer to the Technical Specifications
manual.
The listed current r ati ng in d icates t he maximum current draw during normal op era tion . F or more
information, you may download Sizing Circuit Breakers from the CHAUVET® website
connector on one end and an Edison plug on the
cord that came with your product has no plug, or if you nee d to c h ang e th e Edison plug, use the
Connection Wire (U.S.) Wire (Europe) Screw Color
Breaker
Personalities
If the breaker trips, all sec tions of this product will lose po wer. Refer to the foll owing instr uct ions
product will lose power.
1. Disconnect the product from power.
2. Allow the product to cool for 15 minutes.
3. After 15 minutes, try to reset the breaker by pressing the button until it latches in the
operation position.
If the breaker does not reset (the breaker will not remain in the ON position
using other DMX compatible products with the Vesuvio™ RGBA
personality.
• Refer to the Introduction chapter for a brief description of each DMX personality.
• Refer to the Operation chapter to learn how to configure the Vesuvio™ RGBA to work in
these personalities.
• The DMX Values section provides you with detailed information regarding the DMX
-6- Vesuvio™ RGBA User Manual Rev. 1
Page 11
Mounting
Before mounting this product, read and follow the Safety Notes.
Orientation
Always mount this product in a safe position and make sure there is adequate room for
Rigging
CHAUVET® recommends using the following general guidelines when mounting this product.
• When selecting an installation location, consider easy access to this product for operation,
restricted ventilation may affect the product.
Procedure
The Vesuvio™ RGBA com es with rub ber feet for floor m ount ing and is designed to b e m ounted
on a horizontal level surface only.
Mounting Diagram
Floor Mounting
Rubber Feet (x4)
for floor mounting
This
Way
Up
Setup
ventilation, configuration, and maintenance.
programming adjustments, and routine maintenance.
• Make sure to mount this product away from any flammable material as indicated in the
Safety Notes
• Never mount in places where rain, high humidity, extreme temperature changes, or
.
Vesuvio™ RGBA User Manual Rev. 1 -7-
Page 12
Control Panel
Button
Function
<FUNCTION>
Enters the programming mode
Controls the output as a switch. Press once for full output and
press again to turn off
<TIMER>
Starts the timer controlled operation
Allows momentary fog output for as long as the button is held
down
Navigates upward through the menu list or increases the numeric
value when in a function
Navigates downward through the menu list or decreases the
numeric value when in a function
Control Options
You can set the Vesuvio™ RGBA starting address in the 001–512 DMX range. This
enables control of up to 56 products in the 9-channel personality.
Programming
Refer to the Menu Map to understand the menu opt ions. The menu map s hows the m ain
level and a variable number of programming levels for each option.
Preparing for
To prepare the Vesuv io ™ RG BA for operation, perform the following steps.
Ready To Vesuvio when the machine is ready to output.
haze and light.
Startup
The Vesuvio™ RGBA has an On/Off switch. Make sure that the switch is in the OFF
2. Press <MANUAL> until haze is being output.
• Repeat the startup procedure after transporting the Vesuvio™ RGBA or after
• You may hear a loud popping sound during operation. This is normal.
Operation
4. OPERATION
Description
<VOLUME>
<MANUAL>
<UP>
<DOWN>
Operation
1. Withdraw the fluid tank from its compartment and remove its cap.
2. Verify that the two plastic hoses attached to the cap are in place and in good
condition.
3. Pour CHAUVET® (HDF or QDF) fog fluid into the tank and replace the cap.
4. Return the tank back to its compartment in the Vesuvio™ RGBA.
5. Make sure the plastic hose entering the Ves u vi o™ RG BA from the fluid tank cap is
not bent or kinked.
6. Connect the Vesuvio™ RGBA to power and Wa rming Up shows on the disp lay
during the heating-up process. After approx. 7 minutes, the display changes to
In any of the operation modes, the display must show Ready To Vesuvio to output
position before connecting the Vesuvio™ RGBA to power.
To start up the Vesu v io™ R G BA, do the fol lo win g:
1. Prepare for operation, as described in Preparing for Operation
refilling with fluid.
.
-8- Vesuvio™ RGBA User Manual Rev. 1
Page 13
Menu Map
CHAUVET
Version X.X
Warming Up
(only appears if Ves u vio ™ RG BA is cold)
Ready To Vesuvio
CHAUVET
Interval Set
CHAUVET
Duration Set
CHAUVET
Color
CHAUVET
DMX512 Add.
CHAUVET
9CH
000ó010
011ó255
No function
Fog on
2
Dimmer
000ó255
0–100%
3
Red
000ó255
0–100%
4
Green
000ó255
0–100%
5
Blue
000ó255
0–100%
6
Amber
000ó255
0–100%
7
Strobe
000ó255
0–100%
000ó010
011ó255
No function
Color mixing
9
Auto Speed
000ó255
0–100%
Operation
Vesuvio™ RGBA Opening Screen
Vesuvio™ RGBA Functions Menu
1–200s
1–10s
1–7
1–512
DMX Values
Channel Function Value Percent/Setting
1 Fog
8 Auto Color
Vesuvio™ RGBA User Manual Rev. 1 -9-
Page 14
Starting Address
The Ves uvio™ RGBA uses 9 DMX c hannels in its DMX mode, which defines the highest
If unfamiliar with DMX, download the DMX Primer from
2. Use <UP> or <DOWN> to select the starting address 1–512.
Make sure that the starting addresses on the various products do not overlap due
to the address setting.
Setting the LED Color
To adjust the color of the LED’s, do the following:
2. Use <UP> or <DOWN> to select the desired color (1–7).
Timer Mode
When in Timer m ode, the Vesu vio™ RGBA will produc e haze and light i n pre-configured
menu options. See the
RGBA runs out of fluid.
Manual Mode
In the Manual mode, the Vesuvio™ RGBA will output haze and light for as long as
out of fluid.
Timer Mode
These parameters determine the intervals for the Vesuvio™ RGBA while in Timer mode.
haze and light output.
Operation
configurable address to 504.
www.chauvetlighting.com/download/pro.
To select the starting address, do the following:
1. Press <FUNCTION> repeatedly until DMX512 Add. shows on the display.
1. Press <FUNCTION> repeatedly until Color shows on the display.
time intervals defined by the Interval Set and Duration Set
Timer Mode Parameters section for details about how to configure these parameters.
To operate in Timer mode, do the following:
1. Press <TIMER> and the display will show a countdown of the interval timer.
2. When the counter reaches zero (0), the Vesuv io™ RG BA will start producing haze
and light.
3. The haze and light output duration during Timer mode is set by the Duration Set
menu option.
4. The color of the LEDs is set using the Color menu option.
5. This cycle will repeat itself until you press <TIMER> again or until the Vesuvio™
<MANUAL> remains pressed. The output volume will be at 100% full haze and light
output.
To operate in Manual mode, do the following:
• Press <MANUAL>.
This mode will conti nue until you release <MANUAL> or until th e Vesuvio™ RGBA runs
Parameters
To configure these parameters do the following.
1. Press <FUNCTION> repeatedly until Interval Set shows on the display.
2. Use <UP> or <DOWN> to select the time in seconds (1–200s) between haze and
light output.
3. Press <FUNCTION> repeatedly until Duration Set shows on the display.
4. Use <UP> or <DOWN> to select the time in seconds (1–10s) for the duration of the
-10- Vesuvio™ RGBA User Manual Rev. 1
Page 15
5. TECHNICAL INFORMATION
Maintenance
Do not allow the Vesuvi o™ RGBA to becom e clogged. Dust build-up r educes light output
performance and can c ause overheating. This can lead to r educed light source life and
After every 40 hours of continuous operation, use
11. Gently polish the lens surfaces until they are free of haze and lint.
FCQ (Fog Cleaner Quart) w as specifically developed by CHAUVET® to clean your
. Make sure you use FCQ regularly to increase the life of your
fogger.
Storage
Before storing the Vesuvio™ RGBA, run FCQ through the system as described in the
cleaning procedure ab ove; however, only follow step s 1 through 5. Do not refill the tank
or to storage will help
prevent any particles from condensing inside the pump or heater while not in use.
increased mechanical wear.
CHAUVET® Fog Clean er Quart (F CQ) throug h the s ystem to pr event the acc um ulation of
particulate matter in the heating element.
The recommended cleaning procedure is as follows.
1. Unplug the product from power.
2. Empty all fluid from the machine.
3. Add cleaning solution to the tank.
4. Connect the product to power and allow it to warm up.
5. Run the product in a well-ventilated area until the tank is empty.
6. Refill with fog fluid to continue using the Vesuvio™ RGBA. Run the machine briefly to
clear any cleaning solution from the pump and heater.
7. Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on
the external vents.
8. Clean all external surfaces with a mild solution of non-ammonia glass cleaner or
isopropyl alcohol.
9. Apply the solution directly to a soft, lint-free cotton cloth or a lens cleaning tissue.
10. Wipe any dirt or grime to the outside edges of the lens surface.
Technical Information
Vesuvio™ RGBA
Do not spin the fans using compressed air because you could damage the fogger.
with fluid if storing the Vesuvio™ RGBA. Cleaning the system pri
Test run your Vesuvio™ RGBA on a monthly basis to achieve the best performance.
Vesuvio™ RGBA User Manual Rev. 1 -11-
Page 16
Dimensions and
13.2 in (336 mm)
19.2 in (488 mm)
9.1 in (231 mm)
30 lb (13.6 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Model-specific
120 VAC, 60 Hz
Fixed
Consumption
1,590 W
Current
13.25 A
Fuse/Breaker
15 A
Power I/O
U.S./Canada
Worldwide
Power input connector
Neutrik® powerCON® A
Neutrik® powerCON® A
Power cord plug
Edison (U.S.)
Local plug
Light Source
LED
2 W
50,000 hours
Color
Quantity
Current
Red
7
650 mA
Green
7
650 mA
Blue
7
650 mA
Amber
7
650 mA
Photo Optic
Parameter
Standard Optics
Illuminance @ 5 m
720 lux
Operation/Capacity/
Heat-up Time
Tank Capacity
Fluid Consumption
7 min
0.7 gal (2.5 l)
150 ml/min
Misc.
40,000 cfm
Thermal
104 °F (40 °C)
Fan-cooled
DMX
I/O Connectors
Connector Type
Channel Range
3- and 5-pin XLR
Sockets
9
Ordering
Product Name
Item Code
UPC Number
Vesuvio™ RGBA
05070860
781462212087
Technical Information
6. TECHNICAL SPECIFICATIONS
Weight
Length Width Height Weight
Power Supply Type Range Voltage Selection
Parameter 120 VAC, 60 Hz
Type Power Lifespan
Consumption
Output
Max. External Temperature Cooling System
-12- Vesuvio™ RGBA User Manual Rev. 1
Page 17
Returns
You must send the product prepaid, in the orig inal box, and with the origi nal pack ing and
will refuse any product
returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a p roperly
affixed label.
Once you have received the RMA number, include the following inf ormation on a piece of
recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
WORLD HEADQUARTERS - CHAUVET®
General Information
Technical Support
www.chauvetlighting.com
UNITED KINGDOM AND IRELAND - CHAUVET® Europe Ltd.
General Information
Fax: +44 (0)1773 511110
Technical Support
MEXICO - CHAUVET® Mexico
General Information
Voice: +52 (728) 285-5000
Technical Support
www.chauvet.com.mx
Outside the U.S., United Kingdom, Ireland, or Mexico, contact your dealer. Follow their instructions to
request support or to return a product. Visit our website for contact details.
Technical Information
accessories. CHAUVET® will not issue call tags.
Call CHAUVET ® and request a Retur n M erchand ise Auth ori zation ( RMA) n um ber befor e
shipping the product. Be prepared to provide the model number, serial number, and a
brief description of the cause(s) for the return.
Clearly label the package with an RMA number. CHAUVET®
paper inside the box:
• Your name
• Your address
• Your phone number
• The RMA number
• A brief description of the problem(s)
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. FedEx packing or double-boxing is
CONTACT
S
U
Address:5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 577-4455
Fax: (954) 929-5560
Toll free: (800) 762-1084
Address:Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Voice: (954) 577-4455 (Press 4)
Fax: (954) 756-8015
Email: tech@chauvetlighting.com
World Wide Web
Email: uktech@chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk
Address:Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Email: servicio@chauvet.com.mx
World Wide Web
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