CHASE Paymentech VeriFone Vx Series Quick Reference Manual
VeriFone V Series
Retail and Restaurant
Terminal Guide
This Quick Reference Guide
will guide you through
understanding your terminal’s
functionality and navigation,
and will help you with
troubleshooting.
Contents
GETTING STARTED
Hot Key Functions .............................................................................3
Available Transaction Types .............................................................4
Clerk/Server Setup ............................................................................. 5
Gift Card Transaction Types (Opt.).................................................6
Available Reports ...............................................................................7
Navigating Your Terminal .................................................................8
Settling the Batch ..............................................................................9
REFERENCE
Prompt Q&A .....................................................................................10
AVS Response Codes ....................................................................... 11
Common Error Codes ......................................................................12
Chip Card Error Codes .....................................................................13
3
Display Icon Location Function
First Hot Key
Far Left
Down Arrow - press
to scroll down to
the next menu.
Up Arrow - press to scroll
up to the previous menu.
Press the yellow key
to toggle between the
directional arrows.
Second Hot Key
Middle Left
Tip Adjust - press to add
a gratuity to a completed
transaction prior to
settlement, if enabled.
Third Hot Key
Middle Right
Gift Card - press to initiate
a gift card transaction.
Fourth Hot Key
Far Right
Reports - press to access
available reports.
Hot Key
Functions
Press the [ALPHA]
key from the idle
prompt to view icons
for the four hot keys.
4
Available
Transaction
Types
Your terminal
supports various
transaction types.
Refer to this section
for information on
what transactions are
available, when to
use them, and how to
begin the transaction.
* Purchase and
Commercial cards
are supported for this
transaction type.
Note:
When processing a
transaction using
a chip card, do not
remove the card
from the device until
instructed to do so by
the terminal or PIN pad.
Credit, Debit and Chip Card Transactions To initiate
Sale* A sale transaction using a credit
or debit card using the magnetic stripe,
the chip or the account number.
Press [F2]
to select
Sale from
idle screen.
Phone/Web Order* A credit sale transaction
in which the card is not present.
Press [Arrow]
to scroll, and
select Phone
Order.
Force* Perform a force sale when the terminal
cannot reach the host (Chase Paymentech)
to authorize a transaction. Contact your voice
authorization centre for an authorization
code, then force the transaction.
Press [Arrow]
to scroll, and
select Force.
Auth Only* An authorization only
transaction provides an approval, but
does not charge the consumer until the
transaction has been added to the batch by
way of a force transaction. The Auth Only
feature is not available if the merchant
supports Pre-Auth functionality.
Press [Arrow]
to scroll,
and select
Auth Only.
Void* Perform a void to reverse a credit
or debit transaction and prevent any funds
from transferring from the cardholder’s
account. Only available for transactions
in the current batch (i.e., same day).
Select Void
from idle
screen.
Or, if the PreAuth feature
is enabled,
press [Arrow]
to scroll,
and then
select Void.
Refund* Perform a refund to return
money to a cardholder’s account from a
credit or debit sale completed in a closed
batch (i.e., previous day). May also be
used to adjust a previous transaction.
Press [Arrow]
to scroll, and
select Refund.
Tip Adjust
Perform a tip adjustment to add a gratuity to
a completed transaction prior to settlement.
Press [Tip
Adjust] at
idle screen.
Open Tab (restaurant only) A pre-
authorization transaction for a specific,
pre-determined dollar amount.
Press [Arrow]
to scroll, and
select Tab >
Open Tab.
5
LOG ON/OFF CLERK/SERVER
Used to log on clerks/servers as their shifts begin,
and log them off at the end of their shift.
ADD CLERK/SERVER
Adds new clerks or servers to your terminal.
You will be prompted to create an ID and a
password for each new clerk/server.
MODIFY CLERK/SERVER
Allows modification of a clerk/server’s password.
DELETE CLERK/SERVER
Removes a single clerk/server from the terminal.
Clerk/Server
Setup
Accessible through the
Configuration menu,
clerk/server setup
allows you to manage
IDs and passwords.
Press [OK] at idle,
and select Servers or
Clerk Setup, based
on your terminal’s
configuration.
Available
Transaction
Types (cont.)
Your terminal
supports various
transaction types.
Refer to this section
for information on
what transactions are
available, when to
use them, and how to
begin the transaction.
Credit, Debit and Chip Card Transactions To initiate
Close Tab (restaurant only) Perform
to close the opened tab and place
it in the settlement batch file.
Press [Arrow]
to scroll, and
select Tab >
Close Tab.
Pre-Auth/Pre-Auth Completion (retail only)
A pre-auth transaction provides an approval,
but the consumer is not charged until a
pre-auth completion is performed.
Select Pre-
Auth or
Pre-Auth
Compl from
the idle screen.
Loading...