Chase Ingenico ICT220, Ingenico IWL250, Ingenico IWL220, Ingenico ICT250 Quick Reference Manual
Ingenico ICT220, ICT250, IWL220 & IWL250
Retail & Restaurant POS
Terminal Guide
This Quick Reference Guide
will guide you through
understanding your
terminal’s functionality,
for both countertop
and wireless devices,
and will help you with
troubleshooting your
payment application.
3
Contents
Key Functions ......................................................................................3
Navigating Your Terminal .................................................................4
Available Transaction Types ............................................................4
Integrated Contactless Technology ...............................................5
Clerk/Server Management .............................................................6
Gift Card Transaction Types (Optional) .......................................6
Available Reports .............................................................................8
Settling the Batch .............................................................................9
Adjusting Hardware Setting
(E.G. Screen Brightness & Key Beeps) .........................................10
Common Error Codes ......................................................................10
Key Functions
The following
charts details the
navigation from the
main menus for the
Ingenico ICT220,
ICT250, IWL220 and
IWL250 terminal.
KEY Function
5 - F Key Access the System Menu. When entering
text, press to specify letters and characters.
6 -# Key Access the Admin menu for
reports and management.
7 -Cancel
(Red Key)
Press to immediately stop the current
activity and return to the idle screen.
8 -Clear/Back
(Yellow Key)
Press to stop the current activity and restart the
current activity, such as entering a password.
9 -Enter
(Green Key)
Press to confirm and continue
with the activity in progress.
1
1
5
5
6
6
9
9
8
8
7
7
22334
4
ICT220 & ICT250 - NAVIGATION
KEY Function
1 F1 – this is a variable key.
2 F2 – press to scroll down.
3 F3 – press to scroll up.
4 F4 – this is a variable key.
IWL220 & IWL250 NAVIGATION
KEY Function
1 F1 – this is a variable key.
2 F2 – this is a variable key.
3 F3 – this is a variable key
used typically to scroll
through a menu.
4 F4 – this is a variable key
used typically to scroll
through a menu.
ICT220, ICT250, IWL220 & IWL250 NAVIGATION
4 5
BEGIN A TRANSACTION
To begin a transaction, press [Enter] to access the main menu
and then select the transaction type you wish to perform.
Your terminal will guide you through the process.
For contactless payments, the customer should touch/tap their
card on or in close proximity to the terminal for a few seconds.
REPRINT A RECEIPT
To reprint a receipt, press [Enter] to access the main menu,
scroll down to Reprint and press [Enter] to select.
ACCESS CLERK/SERVER SETUP
Press [#] and then select Clerk/Server Menu.
TIP ADJUSTMENTS
Press [Enter] and select Tip Adjustment, if tip processing is enabled.
BATCH REVIEW / PRINT A REPORT
Press [Enter], scroll down and then select Reports.
Choose whether you would like a detail or summary
report, and then specify whether you would like the
report printed or simply displayed on the terminal.
Navigating
Your
Terminal
Refer to this section
to find and begin
the transaction or
terminal function
you wish to use.
Options may vary
depending on the
device you are using.
Available
Transaction
Types
Refer to this section
for information on
what transactions are
available, when
to use them, and
how to begin the
transaction.
*Purchase and
Commercial cards
are supported.
CONTACTLESS PAYMENTS
Your Ingenico terminal automatically accepts contactless
payments. During a sale transaction, the terminal will display the
“Tap/ Insert/Swipe” prompt and the contactless symbol. At this
time, customers with contactless-enabled cards should touch/
tap their card on or in close proximity to the top of the terminal
screen for a few seconds. Your terminal will process contactless
payment transactions as if a card were swiped or inserted. As an
added security measure, the terminal will prompt for a card insert
or swipe if the transaction amount is over a pre-set threshold.
Note: Tip functionality is not available for contactless transactions
- it requires the card to be inserted or swiped. Contactless option
can be disabled, please contact Help Desk at 1.800.265.5158.
Integrated
Contactless
Technology
Credit and Debit Transactions Instructions
SALE* A sale transaction
using a credit or debit card;
the card is present.
Press [Enter] and
[Enter] to select Sale.
RETURN* Perform a
return to refund money to a
cardholder’s account from a
credit or debit sale completed
in a closed batch (i.e., previous
day). May also be used to
adjust a previous transaction.
Press [Enter], scroll
to Return then press
[Enter] to select. Enter
Supervisor password
VOID* Perform a void to
reverse a credit or debit sale,
force, or return transaction
and prevent any funds from
transferring from the cardholder’s
account. Only available for
transactions in the current
batch (i.e., same day).
Press [Enter], scroll to Void
then press [Enter] to select.
Credit Only Transactions Instructions
FORCE* Perform a force sale
when the terminal cannot reach
the host (Chase Paymentech)
to authorize a transaction, or to
finalize a Pre-Auth transaction.
Contact your voice authorization
center for an authorization code,
and then force the transaction.
Press [Enter], scroll
to Force then press
[Enter] to select.
PREAUTH/PREAUTH
COMPLETION RETAIL ONLY*
A pre-auth transaction provides
an approval, but the consumer
is not charged until a pre-auth
completion is performed.
Press [Enter]. scroll to
Pre-Auth then press
[Enter] to select.
OPEN TAB RESTAURANT
ONLY A preauthorization
transaction for a specific,
pre-determined dollar amount.
Press [Enter], scroll to Tab
then press [Enter] to select.
Press [1] - Open
CLOSE TAB RESTAURANT
ONLY Perform to close the
opened tab and place it in the
settlement batch file.
Press [Enter], scroll to Tab
then press [Enter] to select.
Press [2] - Close
Loading...