Chase Ingenico 5310, Ingenico 7780 User Manual

Ingenico 5310 & 7780

Retail & Restaurant

Terminal Guide

This Quick Reference Guide
will guide you through
understanding your terminal’s
functionality and navigation,
and will help you with
troubleshooting.

3

Contents

GETTING STARTED

Available Transaction Types .............................................................3

Gift Card Transaction Types (Opt.).................................................4

Available Reports ............................................................................... 5

Navigating Your Terminal .................................................................6

Clerk/Server Setup .............................................................................6

Settling the Batch .............................................................................. 7

REFERENCE

Prompt Q&A .......................................................................................8

AVS Response Codes .........................................................................9

Common Error Codes ......................................................................10

Chip Card Error Codes ..................................................................... 11

Credit, Debit and Chip Card Transactions To initiate

Sale A sale transaction using a credit

or debit card using the magnetic stripe,
the chip or the account number if the
card is not present (i.e., phone order).

Press [F1], and
then press [1]
to select Sale.

Force Perform a force sale when the terminal

cannot reach the host (Chase Paymentech) to
authorize a transaction. Contact your voice
authorization center for an authorization
code, then force the transaction.

Press [F1], and
then press [6]
to select Force.

Auth Only An authorization only

transaction provides an approval, but
does not charge the consumer until the
transaction has been performed as a force.

Press [Admin],
and then press

[2] to select
Auth Only.

Void Perform a void to reverse a credit or

debit transaction and prevent any funds
from transferring from the cardholder’s
account. Only available for transactions
in the current batch (i.e., same day).

Press [F1], and
then press [2]
to select Void.

Refund Perform a refund to return

money to a cardholder’s account from a
credit or debit sale completed in a closed
batch (i.e., previous day). May also be
used to adjust a previous transaction.

Press [F1], and
then press

[3] to select
Refund.

Pay@Table (i7780 only) Allows the

terminal to be handed to the cardholder to
swipe the card and confirm any prompts
while still being in possession of the card.

Press [F1], and
then press [9]
to select Pay

At Table.

Open Tab (restaurant only) A pre-

authorization transaction for a specific,
pre-determined dollar amount.

Press [Admin],
press [3] to
select Tab ,
and then press

[1] to select
Open Tab.

Close Tab (restaurant only) Perform

to close the opened tab and place the
transaction in the settlement batch file.

Press [Admin],
press [3], and
then press

[2] to select
Close Tab.

Tip Adjust Perform a tip adjustment

to add a gratuity to a completed
transaction prior to settlement.

Press [F1],
press [4] to
select Tip
Menu, and
then press

[1] to select
Tip Adjust.

Available
Transaction
Types

Your terminal
supports various
transaction types.

Refer to this section
for information on
what transactions are
available, when to
use them, and how to
begin the transaction.

4

5

Gift Card

Transaction

Types (Opt.)

If you are participating

in Chase Paymentech’s

proprietary Gift Card

program, your terminal

supports various

stored value card

transaction types.

Refer to this section for

information on what

gift card transactions

are available and

when to use them.

To initiate a gift card

transaction, press

[F1] to access the

main menu, and then

press [5] to access

the Stored Value

(Gift Card) menu.

Gift Card Transactions (Optional) To initiate,

press [F1], press
[5], and then:

Issuance/Add Value Adds value to the

account. This transaction can be used to
issue and activate a new card, or to reload
an active card with incremental value.

Press [1]
to select

Issuance/Add.

Activation/Block Activation Create an

account by assigning value to a card. One
or more can be activated at one time.
Activations can only be performed on
cards that have not been activated.

Press [8]
to select
Activation,
or press [9]
to select

Block Activ.

Redemption Decreases the value stored

on the consumer’s account. This transaction
is performed when a consumer uses the
card to purchase goods or services.

Press [2]
to select

Redemption.

Balance Inquiry Print a receipt that

displays the customer’s available gift
card balance (without changing it).

Press [3]
to select

Balance Inq.

Force Perform a force redemption

or issuance when the terminal
cannot reach the gift card host.

Press [6] to
select Force
Issuance, or
press [7] to
select Force

Redempt.

Add Tip A gift card redemption

transaction for the amount of the
tip, if tip processing is enabled.

Press [4] to
select Add Tip.

Deactivation Changes the status of a

card from active to inactive. Inactive cards
may not be used for redemptions.

Press [0] to
select Other
Options, and
then press

[1] to select
Deactivation.

Reactivation Changes the status of a card

from inactive to active. This transaction can
only be used to activate “deactivated” cards.

Press [0], and
then press

[2] to select
Reactivation.

Force Activation Perform a force

activation when the terminal cannot
reach the gift card host.

Press [0], and
then press [3]
to select Force

Activation.

Reports: Clerk/Server Reports Menu

Clerk/Server Total Report Prints totals

for all users, or a specific user.

Clerk/Server Detail Report Prints detail information on

all transactions performed by all users, or a specific user.

Clerk/Server Untipped Report Prints detail information on

untipped transactions performed by all users, or a specific user.

Reports: Main Menu

Batch Details Report Prints detail information

for each transaction by card type.

Batch Totals Report Prints totals by card type.

Clerk/Server Reports Launches Clerk/Server Reports Menu

options. (See Reports: Clerk/Server Reports Menu.)

HCS Batch Inquiry Contacts the host (Chase

Paymentech) for batch totals and prints a report.

Reports: Gift Card Reports Menu

Detail Report Prints detail information

for all gift card transactions.

Total Report Prints totals on all gift card transactions.

Clerk/Server Detail Report Prints detail information on

all transactions performed by all users, or a specific user.

Clerk/Server Total Report Prints totals

for all users, or a specific user.

Reports: Tab

Open Tab Report Prints a list of all tabs that have

not been closed and are not in the settlement file.

Available
Reports

Use this business
activity data to help
you make crucial
business decisions.

To initiate a report,
press [F1] to access
the main menu,
and then press [9]
to select Reports.

Or, if Pay@Table is
enabled, press [F1],
then press [0] to
select Other Options,
and then press [1]
to select Reports.

To initiate a gift card
report, press [F1]
to access the main
menu, press [5] to
select Stored Value
(Gift Card), and then
press [5] to access
the Reports menu..

To initiate a tab
report, press [Admin]
to access the Admin
menu, press [3] to
select Tab , and then
press [4] to select
Open Tab Rpt.