Chase Hypercom Optimum Quick Reference Manual

QUICK REFERENCE GUIDE

Hypercom Optimum

This Quick Reference Guide
will guide you through
understanding your
terminal’s functionality and
navigation, and will help
you with troubleshooting.

INDUSTRY

Retail and Restaurant

APPLICATION

Chase Paymentech’s PTS32

TERMINALS

Hypercom’s Optimum Series

Contents

GETTING STARTED

Available Transaction Types . . . . . . . . . . . . . . . . . . . . . 3

Clerk and Server Setup . . . . . . . . . . . . . . . . . . . . . . . . . 4

Available Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Gift Card Transaction Types (Opt.). . . . . . . . . . . . . . . 6

Navigating Your Terminal . . . . . . . . . . . . . . . . . . . . . . . 7

Settling the Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

REFERENCE

Prompt Q&A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

AVS Response Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Common Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 10

3

Credit Transactions To initiate

Credit Sale* A sale transaction using a credit
card; the card may or may not be present.

Swipe the card or
select Sale.

Phone/Mail Order* A credit sale transaction

in which the card is not present.

Press

[FUNCTION],
[6], [5] and
[ENTER].

Auth Only* An authorization-only transaction

provides an approval, but does not charge the
consumer until the transaction has been added
to the batch by way of an offline transaction.

Press

[FUNCTION],
[9] and [ENTER].

Offline* Perform an offline sale when the
terminal cannot reach the host (Chase
Paymentech) to authorize a transaction, or to
finalize an Auth Only transaction. Contact your
voice authorization center for an authorization
code, and then perform the transaction.

Select Offline.

Refund* Perform a refund to return money to

a cardholder’s account from a credit sale
completed in a closed batch (i.e., previous
day). May also be used to adjust a previous
transaction.

Select Refund.

Void* Perform a void to reverse a credit sale,

force, or refund transaction and prevent any
funds from transferring from the cardholder’s
account. Only available for transactions in the
current batch (i.e., same day).

Select Void.

Open/Close Tab (restaurant only) A pre-

authorization transaction for a specific,
predetermined dollar amount.

Press

[FUNCTION],
[2], [0] and
[ENTER].

Debit Transactions To initiate

Debit Sale A sale transaction using a debit card

and PIN; the card must be present.

Select Sale.

Debit Refund Perform a debit refund to return

money to a cardholder’s account from
a debit sale completed in a previous batch; the
card must be present.

May not be available for all card issuers.

Select Refund.

Available
Transaction
Types

Your terminal
supports various
transaction types.

Refer to this section for
information on what
transactions are
available, when to use
them, and how to begin
the transaction.

*Purchase and Commercial
cards are supported for this
transaction type.

4

ADD/REMOVE

Used to log on clerks/servers as their shifts begin, and log them off at
the end of their shift.

ID TABLE REPORT

Prints a report of clerks/servers currently signed on.

CLEAR

Clears the ID table of all signed-on clerks/servers.

EBT Transactions (Retail Only) To initiate

EBT Sale An Electronic Benefits Transfer (EBT)
card is a government-issued card tied
to a specific government-assistance account.
EBT transactions require PIN entry, as well as a
trace number and balance amount printed on
receipts. An EBT sale transaction may be a food
stamp sale, or a cash benefit sale. The card must
be present.

Select Sale,
then EBT.

EBT Offline A sale transaction performed when

the terminal cannot reach the host to authorize
the transaction. Contact your voice authorization
center for an authorization code, then perform
an offline transaction with the EBT card.

Press

[FUNCTION],
[4], [3] and
[ENTER].

EBT Refund Available only for food stamp
transactions.

Select Refund,
then EBT.

EBT Balance Inquiry Obtain a customer’s

remaining EBT account balance. Available for
both food stamp and cash benefit.

Press

[FUNCTION],
[7], [5] and
[ENTER].

Available

Transaction

Types

Continued

Your terminal

supports various

transaction types.

Refer to this section for

information on what

transactions are

available and when to

use them.

Clerk and

Server Setup

Clerk/server setup allows

you to manage IDs.

Access the feature by

pressing [FUNCTION],

[7], [8] and [ENTER].