Charles Sturt IP560 Quick User Manual
Using the Speakerphone:
Press:
- , or
-the line key, or
- The Answer soft key.
Using the optional Headset:
Press
Incoming calls may be ignored by pressing
the Reject soft key or
during
ringing.
EN DI NG A CALL
Using the Handset:
Hang up or press the End Call soft key.
Using the Speakerphone:
Press or the End Call soft key.
Using the optional Headset:
Press or the End Call soft key.
MI CR OPHONE MUTE
During a call, press . Mute applies to all
modes: handset, headset, and hands-free.
You can hear all other parties while Mute is
enabled.
To turn off Mute, press again.
CA LL H OLD AND R ES UME
1. During a call, press
or the Hold soft key.
2. Press again, the Resume soft key, or
the line key to resume the call.
L OC AL CONFER EN CE CALL S
To create a three-way local conference call:
1. Call the first party.
2. Press or the Confrnc soft key to
create a new call (the active call is placed on
hold).
3. Place a call to the second party.
4. When the second party answers, press
or the Confrnc soft key again to
join all parties in the conference.
When a conference has been established,
pressing the Split soft key will split the
conference into two calls on hold.
Placing the call on hold on the conference
originator’s phone will place the other
parties in the conference on hold.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.
Ending the call on the conference
originator’s phone will allow the other
parties to continue the conference.
CA LL T RANSFER
1. During a call, press or the
Trnsfer soft key (the active call is placed on
hold).
2. Place a call to the party to which you
want to transfer the call.
3. After speaking with the second party,
press or the Trnsfer soft key to
complete the transfer.
Press the Blind soft key to transfer the call
without speaking to the second party.
Transfer may be cancelled during
establishment by pressing the Cancel soft
key. The original call is resumed.
C AL L FORWARD IN G
To enable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. For all types, enter a number to forward
all future calls to.
4. For No Answer, enter the number of
rings before forwarding.
5. Press the Enable soft key to confirm Call
Forwarding. A moving arrow icon appears
for that line to confirm Call Forwarding is
enabled.
To disable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. Press the Disable soft key.
Call forwarding is not available on shared
lines.
RE DI AL
Press the Redial soft key or
to redial the most recently dialled number.
DO N OT DISTUR B
Press to prevent the phone from
ringing on incoming calls. A Do Not Disturb
icon appears for all lines to confirm that Do
Not Disturb is enabled.
Press again to turn off Do Not
Disturb.
If Do Not Disturb is configured on the call
server, then particulars may vary
2. Press or the Confrnc soft key to
create a new call (the active call is placed on
hold).
3. Place a call to the second party.
4. When the second party answers, press
or the Confrnc soft key again to
join all parties in the conference.
When a conference has been established,
pressing the Split soft key will split the
conference into two calls on hold.
Placing the call on hold on the conference
originator’s phone will place the other
parties in the conference on hold.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.
Ending the call on the conference
originator’s phone will allow the other
parties to continue the conference.
CA LL T RANSFER
1. During a call, press or the
Trnsfer soft key (the active call is placed on
hold).
2. Place a call to the party to which you
want to transfer the call.
3. After speaking with the second party,
press
or the Trnsfer soft key to
complete the transfer.
Press the Blind soft key to transfer the call
without speaking to the second party.
Transfer may be cancelled during
establishment by pressing the Cancel soft
key. The original call is resumed.
C AL L FORWARD IN G
To enable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. For all types, enter a number to forward
all future calls to.
4. For No Answer, enter the number of
rings before forwarding.
5. Press the Enable soft key to confirm Call
Forwarding. A moving arrow icon appears
for that line to confirm Call Forwarding is
enabled.
To disable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. Press the Disable soft key.
Call forwarding is not available on shared
lines.
RE DI AL
Press the Redial soft key or
to redial the most recently dialled number.
DO N OT DISTUR B
Press to prevent the phone from
ringing on incoming calls. A Do Not Disturb
icon appears for all lines to confirm that Do
Not Disturb is enabled.
Press again to turn off Do Not
Disturb.
If Do Not Disturb is configured on the call
server, then particulars may vary
C AL L FORWARD IN G
To enable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. For all types, enter a number to forward
all future calls to.
4. For No Answer, enter the number of
rings before forwarding.
5. Press the Enable soft key to confirm Call
Forwarding. A moving arrow icon appears
for that line to confirm Call Forwarding is
enabled.
To disable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. Press the Disable soft key.
Call forwarding is not available on shared
lines.
RE DI AL
Press the Redial soft key or
to redial the most recently dialled number.
DO N OT DISTUR B
Press to prevent the phone from
ringing on incoming calls. A Do Not Disturb
icon appears for all lines to confirm that Do
Not Disturb is enabled.
Press
again to turn off Do Not
Disturb.
If Do Not Disturb is configured on the call
server, then particulars may vary
Using the Speakerphone:
Press:
-
, or
-the line key, or
- The Answer soft key.
Using the optional Headset:
Press
Incoming calls may be ignored by pressing
the Reject soft key or
during
ringing.
EN DI NG A CALL
Using the Handset:
Hang up or press the End Call soft key.
Using the Speakerphone:
Press
or the End Call soft key.
Using the optional Headset:
Press
or the End Call soft key.
MI CR OPHONE MUTE
During a call, press . Mute applies to all
modes: handset, headset, and hands-free.
You can hear all other parties while Mute is
enabled.
To turn off Mute, press
again.
CA LL H OLD AND R ES UME
1. During a call, press
or the Hold soft key.
2. Press
again, the Resume soft key, or
the line key to resume the call.
2. Press or the Confrnc soft key to
create a new call (the active call is placed on
hold).
3. Place a call to the second party.
4. When the second party answers, press
or the Confrnc soft key again to
join all parties in the conference.
When a conference has been established,
pressing the Split soft key will split the
conference into two calls on hold.
Placing the call on hold on the conference
originator’s phone will place the other
parties in the conference on hold.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.
Ending the call on the conference
originator’s phone will allow the other
parties to continue the conference.
CA LL T RANSFER
1. During a call, press or the
Trnsfer soft key (the active call is placed on
hold).
2. Place a call to the party to which you
want to transfer the call.
3. After speaking with the second party,
press or the Trnsfer soft key to
complete the transfer.
Press the Blind soft key to transfer the call
without speaking to the second party.
C AL L FORWARD IN G
To enable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. For all types, enter a number to forward
all future calls to.
4. For No Answer, enter the number of
rings before forwarding.
5. Press the Enable soft key to confirm Call
Forwarding. A moving arrow icon appears
for that line to confirm Call Forwarding is
enabled.
To disable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. Press the Disable soft key.
Call forwarding is not available on shared
lines.
RE DI AL
Press the Redial soft key or
to redial the most recently dialled number.
DO N OT DISTUR B
Press to prevent the phone from
ringing on incoming calls. A Do Not Disturb
icon appears for all lines to confirm that Do
Not Disturb is enabled.
Press again to turn off Do Not
Polycom IP560 VoIP Phone
Quick User Guide
Basic Phone Features
Customizing Your Phone
BASIC PHONE FEATURES
PLAC IN G A CAL L
Using the Handset:
Pick up the handset and dial the number or
dial the number first, and then pick up the
handset.
Using the hands-free Speakerphone:
1. with the handset on-hook, press:
-any assigned line key, or
-the New Call soft key.
2. Dial the number.
Or dial the number, and then press the Dial
soft key.
Using the optional Headset:
1. With the headset connected, press:
-any assigned line key, or
-the New Call soft key.
2. Press
3. Dial the number.
Or dial the number, and then press
During a call, you can alternate between
handset, headset, or hands-free modes by
pressing the or keys, or picking up
the handset.
AN SW ERING A C AL L
Using the Handset:
Pick up the handset.
Using the Speakerphone:
Press:
- , or
-the line key, or
- The Answer soft key.
Using the optional Headset:
Press
Incoming calls may be ignored by pressing
the Reject soft key or
during
ringing.
EN DI NG A CALL
Using the Handset:
Hang up or press the End Call soft key.
Using the Speakerphone:
Press or the End Call soft key.
Using the optional Headset:
Press or the End Call soft key.
MI CR OPHONE MUTE
During a call, press . Mute applies to all
modes: handset, headset, and hands-free.
You can hear all other parties while Mute is
enabled.
To turn off Mute, press again.
CA LL H OLD AND R ES UME
1. During a call, press
or the Hold soft key.
2. Press again, the Resume soft key, or
the line key to resume the call.
L OC AL CONFER EN CE CALL S
To create a three-way local conference call:
1. Call the first party.
2. Press or the Confrnc soft key to
create a new call (the active call is placed on
hold).
3. Place a call to the second party.
4. When the second party answers, press
or the Confrnc soft key again to
join all parties in the conference.
When a conference has been established,
pressing the Split soft key will split the
conference into two calls on hold.
Placing the call on hold on the conference
originator’s phone will place the other
parties in the conference on hold.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.
Ending the call on the conference
originator’s phone will allow the other
parties to continue the conference.
CA LL T RANSFER
1. During a call, press or the
Trnsfer soft key (the active call is placed on
hold).
2. Place a call to the party to which you
want to transfer the call.
3. After speaking with the second party,
press or the Trnsfer soft key to
complete the transfer.
Press the Blind soft key to transfer the call
without speaking to the second party.
Transfer may be cancelled during
establishment by pressing the Cancel soft
key. The original call is resumed.
C AL L FORWARD IN G
To enable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. For all types, enter a number to forward
all future calls to.
4. For No Answer, enter the number of
rings before forwarding.
5. Press the Enable soft key to confirm Call
Forwarding. A moving arrow icon appears
for that line to confirm Call Forwarding is
enabled.
To disable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. Press the Disable soft key.
Call forwarding is not available on shared
lines.
RE DI AL
Press the Redial soft key or
to redial the most recently dialled number.
DO N OT DISTUR B
Press to prevent the phone from
ringing on incoming calls. A Do Not Disturb
icon appears for all lines to confirm that Do
Not Disturb is enabled.
Press again to turn off Do Not
Disturb.
If Do Not Disturb is configured on the call
server, then particulars may vary
Division of
Information Technology
IP560 VoIP
Phone
Polycom IP560 VoIP Phone
Quick User Guide
Basic Phone Features
Customizing Your Phone
Using the Speakerphone:
Press:
- , or
-the line key, or
- The Answer soft key.
Using the optional Headset:
Press
Incoming calls may be ignored by pressing
2. Press or the Confrnc soft key to
create a new call (the active call is placed on
hold).
3. Place a call to the second party.
4. When the second party answers, press
or the Confrnc soft key again to
join all parties in the conference.
When a conference has been established,
C AL L FORWARD IN G
To enable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. For all types, enter a number to forward
all future calls to.
Polycom IP560 VoIP Phone
Quick User Guide
Basic Phone Features
Customizing Your Phone
BASIC PHONE FEATURES
PLAC IN G A CAL L
Using the Handset:
Pick up the handset and dial the number or
dial the number first, and then pick up the
handset.
Using the hands-free Speakerphone:
1. with the handset on-hook, press:
-any assigned line key, or
-the New Call soft key.
2. Dial the number.
Or dial the number, and then press the Dial
soft key.
Using the optional Headset:
1. With the headset connected, press:
-any assigned line key, or
-the New Call soft key.
2. Press
3. Dial the number.
Or dial the number, and then press
During a call, you can alternate between
handset, headset, or hands-free modes by
pressing the or keys, or picking up
the handset.
Using the Speakerphone:
Press:
- , or
-the line key, or
- The Answer soft key.
Using the optional Headset:
Press
Incoming calls may be ignored by pressing
the Reject soft key or
during
ringing.
EN DI NG A CALL
Using the Handset:
Hang up or press the End Call soft key.
Using the Speakerphone:
Press or the End Call soft key.
Using the optional Headset:
Press or the End Call soft key.
MI CR OPHONE MUTE
During a call, press . Mute applies to all
modes: handset, headset, and hands-free.
You can hear all other parties while Mute is
enabled.
To turn off Mute, press again.
CA LL H OLD AND R ES UME
1. During a call, press
or the Hold soft key.
2. Press again, the Resume soft key, or
the line key to resume the call.
2. Press or the Confrnc soft key to
create a new call (the active call is placed on
hold).
3. Place a call to the second party.
4. When the second party answers, press
or the Confrnc soft key again to
join all parties in the conference.
When a conference has been established,
pressing the Split soft key will split the
conference into two calls on hold.
Placing the call on hold on the conference
originator’s phone will place the other
parties in the conference on hold.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line or another line)
by pressing the Join soft key.
Ending the call on the conference
originator’s phone will allow the other
parties to continue the conference.
CA LL T RANSFER
1. During a call, press or the
Trnsfer soft key (the active call is placed on
hold).
2. Place a call to the party to which you
want to transfer the call.
3. After speaking with the second party,
press or the Trnsfer soft key to
complete the transfer.
Press the Blind soft key to transfer the call
without speaking to the second party.
Transfer may be cancelled during
C AL L FORWARD IN G
To enable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. For all types, enter a number to forward
all future calls to.
4. For No Answer, enter the number of
rings before forwarding.
5. Press the Enable soft key to confirm Call
Forwarding. A moving arrow icon appears
for that line to confirm Call Forwarding is
enabled.
To disable call forwarding:
1. Press the Forward soft key from the
phone’s idle display or press and
select Features, and then Forward.
2. Select a Forwarding Type from
Always, No Answer, and Busy.
3. Press the Disable soft key.
Call forwarding is not available on shared
lines.
RE DI AL
Press the Redial soft key or
to redial the most recently dialled number.
DO N OT DISTUR B
Press to prevent the phone from
ringing on incoming calls. A Do Not Disturb
icon appears for all lines to confirm that Do
Not Disturb is enabled.
Press again to turn off Do Not
Disturb.
CA LL LISTS
Press followed by Call Lists and
Missed, Received, or Placed Calls, as
desired. Information on respective calls will
be displayed.
From this screen, choose the appropriate
soft key:
1. Edit to amend the contact number before
dialing.
2. Dial to place the call.
Or press More, then:
3. Info to view detailed call information.
4. Save to store the contact to the Contact
Directory.
5. Clear to delete the call from the list. Press
More and Exit soft keys to return to the idle
display.
VO IC E MAIL*
The Message Waiting Indicator on the front
of the phone and individual line indicators
will flash and the stutter dial tone in place
of normal dial tone will sound to indicate
that message(s) are waiting at the message
center.
To listen to voice messages
1. Press
2. Follow voice prompts to listen to
messages.
*Voice mail is an optional feature that must be
configured on the call server. Particulars and menu
options may vary.
SPEE D DIALING
To assign a speed dial index, see CONTACT
DIRECTORY below.
To dial a contact assigned to a line key,
press the corresponding line key.
CUSTOMIZING YOUR PHONE
CO NT ACT DIREC TO RY
To add a contact in your local phone
directory:
1. Press
, and then select Contact
Directory.
2. Press the More soft key, then the Add
soft key to enter another contact into the
phone’s database.
3. Enter first and/or last name from the dial
pad. Press the 1/A/a soft key to select
between numeric and upper / lower case
alphanumeric modes. Press the Encoding
soft key to access special characters in other
languages if necessary.
4. Enter a unique contact phone number
(not already in the directory).
5. Change the Speed Dial Index if desired. It
will automatically be assigned the next
available index value.
6. Modify the remainder of the fields (Ring
Type, Divert Contact, Auto Reject, and Auto
Divert) if desired.
7. Press the Save soft key to confirm or the
Cancel soft key to abandon the changes,
then press
or the Exit soft keys to
return to the idle display.
Contacts can be easily added from Call
Lists. For more information, see CALL LISTS
section above.
To search for a contact:
1. Press Do , and then select Contact
Directory.
2. Press the More soft key, and then the
Search soft key.
3. Using the dial pad, enter the first few
characters for First or Last names.
4. Press the Search soft key to search for
contacts. Dial successful matches from the
resulting search screen.
To edit a contact:
1. Press
, and then select Contact
Directory.
2. Search for contact (see above).
3. Press the Edit soft key and make the
necessary changes.
4. Press the Save soft key to confirm or the
Cancel soft key to abandon the changes,
then press
or the Exit soft keys to
return to the idle display.
VO LU ME ADJUST ME NT
Press the volume keys to adjust
handset, headset, and hands-free speaker
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
To conform to regulatory requirements,
handset and headset volume will return to
a preset level after each call, but the
configuration can be changed by your
system administrator. Hands-free volume
settings will be maintained cross calls.
RI NG TYPE
You can select different rings to match your
preferences and distinguish between calls
on lines.
To change the incoming ring:
1. Press
2. Select Settings, followed by Basic, and
then Ring Type.
3. Using
or highlight the desired ring
type. Press the Play soft key to hear the
selected ring type.
4. Press the Select soft key to change to the
selected ring type.
5. Press
or the Exit soft keys to
return to the idle display.
If you select Silent ring, press the Line key
or Answer soft key to answer incoming
calls.
DI ST INCTIVE RIN GI NG / CA LL
TR EA TMENT
You can set distinctive incoming ringing
tones for different contacts in your loc al
directory.
To set a distinctive ring for a local contact:
1. Press
, and then select Contact
Directory.
2. Search for the contact (see CONTACT
DIRECTORY above).
3. Press the Edit soft key and scroll down to
Ring Type.
4. Enter a number corresponding to one of
the ring types available (see RING TYPE
above).
5. Press the Save soft key or the Cancel soft
key to abandon the
change, then
press to return to the idle display.
HE AD SE T MEMOR Y MODE
For permanent or full-time headset users,
there is an option to default all calls to the
headset.
To enable Headset Memory Mode:
1. Press
and select Settings
followed by Basic, Preferences, and
Headset Memory.
2. Use the
or arrow keys and press
the Select soft key to enable Headset
Memory Mode.
To disable Headset Memory Mode:
Repeat steps 1 and 2 and select Disable.
To activate Headset Memory Mode:
Press
twice.icon will flash.
Loading...