CHARGESTORM AB
Volume
1
Charge station modell CSR100
User Guide
CSR100
CHARGESTORM AB
User Guide CSR100
ã Chargestorm AB
Laxholmstorget 3
SE-602 21 Norrköping, Sweden
Phone +46 11 333 0002 • Fax +46 11 333 0003
Email info@chargestorm.se
Notice
This manual is provided “as is” and are subject to change without notice. Chargestorm AB makes no
warranty of any kind with regard to this manual. Chargestorm AB shall not be liable for any errors or for
incidental or consequential damages in connection with the furnishing, performance, or use of this
manual or the examples herein.
© Copyright Chargestorm AB 2012. All rights reserved. Reproduction, adaptation, or translation of this
manual is prohibited without prior written permission of Chargestorm AB, except as allowed under the
copyright laws.
The programs that control this product are copyrighted and all rights are reserved. Reproduction,
adaptation, or translation of those programs without prior written permission of Chargestorm AB. is also
prohibited.
Version
Version 1 ......................................... July 2012
Table of Contents
Models ........................................................................................ 1!
Inventory ..................................................................................... 2!
To find more information .................................................................. 2!
Identifying the parts of CSR100 ....................................................... 3!
Using the CSR100 ...................................................................... 4!
Free charging .................................................................................. 4!
RFID mode ...................................................................................... 4!
LED strip .......................................................................................... 5!
Chargestorm warranty statement ............................................... 6!
Getting support for CSR100 ....................................................... 8!
Obtaining service and repair ....................................................... 9!
To repair CSR100 outside the warranty period................................ 9!
To prepare your product for shipment ............................................. 9!
Troubleshooting techniques ..................................................... 10!
Power problems ............................................................................. 10!
Fuse and ground fault problems .................................................... 10!
Charging problems ........................................................................ 10!
Internet access problems .............................................................. 11!
CHARGESTATION CS100
S
Schucko
1
EV connector, type 1 (US Market)
2
EV connector, type 2 (Europe Market)
3
EV connector, type 3 (Italy Market)
P
Pole mount
W
Wall mount
1
16 Ampere Fuse
3
32 Ampere Fuse
1
1 phase
3
3 phase
Chapter
1
C
CSR 100 - introduction
CSR 100, a flexible EV charging station.
ongratulations! Your CSR100 sets a new standard in the EV charge station industry. It is modern
designed, easy to use and support many useful online functions, and is infused with the quality and
attention to detail that are the hallmark of Chargestorm.
Models
The Charge Station CSR100 can be equipped with different hardware components. The model number reveals
much information about the internal hardware.
The product model structure syntax follows:
<Model>-<connectors><type of connector ><Mounting type>-<fuse><phase>-<options>
TABLE 1 Available connector types for CSR100
TABLE 2 Available mounting type for CSR100
TABLE 3 Available fuse values for CSR100
TABLE 4 Available phase values for CSR100
User’s Guide 1
CHARGESTATION CS100
E
Energy meter (MID)
G
GPRS modem for standalone use (3G modem on request)
S
Ethernet Switch
Z
3G+ZigBee
U
Upgrade of CCU to GCU in Charge Station (standalone use)
W
Wireless LAN
P
Motordriven fuse and ground fault circuit with external reset button
C
External charging cable
R
RFID authentication
CSR100-22P-13-
Charge Station with Outlet controller, 2 x Type 2 outlets,
Pole mounting, 3Phase, 16 Amp.
CSR100-12W-13-
Charge Station with Outlet controller, 1 x type 2 outlets,
Wall mounting, 3Phase, 16 Amp.
CSR100-2SP-13-
Charge Station with Outlet controller, 2 x Schucko
outlets, Pole mounting, 3Phase, 16 Amp.
CSR100-1SW-13-
Charge Station with Outlet controller, 1 x Schucko
outlets, Wall mounting, 3Phase, 16 Amp.
CSR100-22SP-13-
Charge Station with Outlet controller, 1 x Type 2 and 1 x
Schucko outlets, Pole mounting, 3Phase, 16 Amp.
CSR100-22SW-33-
Charge Station with Outlet controller, 1 x Type 2 and 1 x
Schucko outlets, Pole mounting, 3Phase, 32 Amp.
TABLE 5 Available options for CSR100
TABLE 6 Example of CSR100 variants
Inventory
The Charge Station CSR100 is shipped with:
1. The CSR100 product
2. The User Guide
3. Power Connector for external power wires
To find more information
1. The CSR100 Installation Instruction shows how to mount the station connect power and get the
station online. The User Guide is also possible to download from the web portal.
2. The CSR100 Datasheet can be downloaded from the web site: http://www.chargestorm.com
User’s Guide 2
CHARGESTATION CS100
1
2 3 4
5
Identifying the parts of CSR100
1. Antenna of type WLAN, Zigbee, 3G, combo depending on model.
2. RFID. The location were the RFID tag shall be put in order to authenticate a user.
3. LED strip. The LED strip visualize different operating modes of the charge station
4. Outlet. The outlet type depends on the model
5. Fuse and Groundfault reset. An external reset button for fuse and ground fault. The button is
only present if part of the model.
User’s Guide 3
CHARGESTATION CS100
Chapter
2
C
Using the CSR100
CSR 100, an easy to use EV charging station.
harging your electrical vehicle with CSR100 is fun and easy. The charge station can operate in two
modes. In the first mode ”free charging”, is the charging started as soon as you connect the plug to
the charging station. In the second mode, ”RFID mode”, is the charging not started until the user has
been authenticated via RFID.
Free charging
In the free charging mode is the charging started immediately when the charging plug is connected. The LED
strip turns blue when charging starts. See chapter LED strip for explanation of the LED strip behaviour.
RFID mode
In the RFID mode is EV driver required to authenticate him/herself to the charging station before the
charging session starts. The use case for RFID is as follows:
1. EV Driver connects cable to charge station (before RFID tag identification takes place).
2. Charge station blinks twice in green to indicate that it has detected cable connected.
3. EV Driver puts RFID tag above RFID window on charge station
4. Depending on authentication result:
5. For successful RFID authentication is the LED ring blue until the cable is unplugged.
6. END
Note
a. Charge station blinks blue when RFID tag detected and accepted. Charging starts immediately
b. Charge station blinks red when RFID is detected and rejected. Charging does not start.
There are many different standards for RFID tags. Unless Chargestorm has provided the RFID
tags, please contact Chargestorm to confirm that your RFID tags are compatible with CSR100
User’s Guide 4
CHARGESTATION CS100
LED strip color
Mode
Explanation
Solid GREEN
RFID/Free charging
Outlet is avaialble and ready for use
Blinking
GREEN
RFID/Free charging
Cable connected to charge station
Blinking
GREEN
RFID
RFID tag detected
Solid RED
RFID/Free charging
Alarm active. Typically fuse or ground fault
protection tripper. Call for Support personal.
Blinking RED
RFID
RFID tag authentication failed (User not allowed to
use Charge station).
Solid BLUE
RFID/Free charging
Charging
Blinking BLUE
RFID
RFID tag authentication succeeded (Charging just
about to start).
RFID/Free charging
No contact with charge portal. Always happen during
reboot.
LED strip
The following table explains the LED strip behaviour.
Note
If power is not available for the charge station is the LED strip inactivated. Call for support.
User’s Guide 5
CHARGESTATION CS100
Chapter
3
Chargestorm warranty statement
War ranty condit ions f or CSR 100.
1. Chargestorm warrants to you, the end-user customer, that the product CSR100, accessories, and
supplies will be free from defects in materials and workmanship after the date of purchase, for
one year. If Chargstorm receives notice of such defects during the warranty period, Chargestorm
will, at its option, either repair or replace products which prove to be defective. Replacement
products may be either new or equivalent in performance to new.
2. Chargestorm warrants to you that Chargestorm software will not fail to execute its programming
instructions after the date of purchase, for the period specified in 1, due to defects in material and
workmanship when properly installed and used. If Chargestorm receives notice of such defects
during the warranty period, Chargstorm will replace software which does not execute its
programming instructions due to such defects.
3. Chargestorm does not warrant that the operation of Chargestorm products will be uninterrupted or
4. Chargestorm warranty is valid in any country or locality where Chargestorm has a support presence for
5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE
error free. If Chargestorm is unable, within a reasonable time, to repair or replace any product to
a condition as warranted, you will be entitled to a refund of the purchase price upon prompt
return of the product.
this product and where Chargestorm has marketed this product. The level of warranty service you
receive may vary according to local standards. Chargestorm will not alter form, fit or function of
the product to make it operate in a country for which it was never intended to function for legal
or regulatory reasons.
calibration, (b) software, interfacing, parts, or supplies not supplied by Chargestorm, (c)
unauthorized modification or misuse, (d) operation outside of the published environmental
specifications for the product, or (e) improper site preparation or maintenance.
EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN
OR ORAL, IS EXPRESSED OR IMPLIED AND CHARGESTORM SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE. Some countries, states or provinces do not allow limitations on the duration of an
implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives
User’s Guide 6
CHARGESTATION CS100
you specific legal rights and you might also have other rights that vary from country to country,
state to state, or province to province.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY
STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED
ABOVE, IN NO EVENT WILL CHARGESTORM OR ITS SUPPLIERS BE LIABLE FOR LOSS OF
DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST
PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.
User’s Guide 7
CHARGESTATION CS100
Chapter
4
C
Getting support for CSR100
CSR100 from a support perspective.
hargestorm offers a number of ways that you can get technical support for your product. If you have
questions or problems, here are the resources available for you:
1. Look up information in this User Guide.
2. Visit Chargestorm’s web site: http://www.chargestorm.com
3. Email Chargestorm support address: support@chargestorm.com
4. Call Chargestorm support.
User’s Guide 8
CHARGESTATION CS100
Chapter
5
T
Obtaining service and repair
CSR 100 service and repair conditions.
o receive warranty repair service, contact your local Chargestorm contact. Alternatively call
Chargestorms service number. The service technician will help you qualify your product for warranty
repair based on the warranty applicable to your product and original purchase date, and will provide
you with repair processess. The product must in some cases be returned to Chargestorm’s support
center in Sweden.
Warranty service may include the cost of shipping, handling, duties, taxes, freight, or fees to or from the
service location.
To repair CSR100 outside the warranty period
If your product is no longer in the warranty period, contact Chargestorm’s support. The support person will let
you know about repair charges and processes.
To prepare your product for shipment
1. Important. It must be a certified electrician that dismounts CSR100 from the power grid.
2. When sending your CSR100 to Chargestorm, please use the original product packaging or other
substantial packaging in order to avoid damage to the unit in transit.
3. The destination address for your shipping can always be found our web site:
http://www.chargestorm.com
User’s Guide 9
CHARGESTATION CS100
Chapter
6
T
Troubleshooting techniques
Troubleshooting CSR 100.
his chapter explains how to address problems that can occur with CSR100 in the field.
Power problems
The LED strip is not active
• Check mains (fuses) in local power grid, it could be a power outage problem.
• Check that the incoming power connector is correct and attached to the charge station. This step
requires the unit to be disassembled.
Note
Only certified electricians are allowed to dismount the CSR100
Fuse and ground fault problems
The LED strip is RED
• On CSR100 models with option P, just push the reset button on the bottom of CSR100.
• For other CSR100 models must the bottom part of the enclosure be dismounted since the fuses and
ground fault detector are located inside the unit.
Note
Only certified electricians are allowed to dismount the CSR100
Charging problems
Charging is not starting when plug is connected
User’s Guide 10
CHARGESTATION CS100
• Check in web portal if charge station is configured in RFID mode. In that case must the RFID tag be
used before the charging starts.
• Check that the electrical vehicle is not fully charged already.
• Reboot the charge station from the web portal in order to eliminate software problems.
• Test the other outlet. If the second outlet works is the problem likely related to a hardware problem on
the failing outlet.
Internet access problems
The LED strip is white
• Check the WAN network status.
o Is the 3G network running?
o Is the Ethernet okay?
o Is the WLAN up?
• Check from the Web portal if it is possible to access eventual charge stations next to the failing charge
station. If that is the case double check ethernet cables or antennas
• Try power cycling the failing charge station. This step requires the unit to be disassembled (unless it is
possible to turn off power on the mains).
• Check the configuration file WAN settings from the CLI. The unit must be dismounted
Note
Only certified electricians are allowed to dismount the CSR100
User’s Guide 11
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