As with all software-controlled products, unexpected behavior could arise if the user tries to perform
operations in a non-routine manner. This product, like almost any other high-tech product, is subject
to bugs and hence Channel Master CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT
ALL FEATURES, SUCH AS PARENTAL CONTROLS, WILL WORK AS INTENDED UNDER ALL
CIRCUMSTANCES. Channel Master endeavors to improve such conditions and will periodically
download improvements.
Equipment and Software Covered in This User Guide
This user guide covers the Channel Master® DVR+™ receiver and software model Channel Master
DVR+. This user guide may cover other devices not listed here.
Document Number: 209460
Document Version: 2.0
Channel Master and DVR+ are registered trademarks of Channel Master L.L.C.
All product names, trade names, or corporate names mentioned in this user guide are
acknowledged to be the proprietary property of the registered owners.
Pandora and its logo are trademarks of Pandora Media, Inc. and are used by permission.
Sling TV and its logo are trademarks of Sling Media Inc. and are used by permission.
VUDU and its logo are trademarks of VUDU, Inc. and are used by permission.
YouTube and its logo are trademarks of Google and are used by permission.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are
trademarks of Dolby Laboratories.
The terms HDMI and HDMI High-Definition Multimedia Interface,
and the HDMI Logo are trademarks or registered trademarks of
HDMI Licensing LLC in the United States and other countries.
The information in this user guide may change without notice. Revisions may be issued to tell you
about such changes.
®
Important Safety Instructions
1 Read these instructions.
2 Keep these instructions.
3 Heed all warnings.
4 Follow all instructions.
5 Do not use the apparatus near water.
6 Clean only with a dry cloth.
7 Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8 Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatuses (including amplifiers)
that produce heat.
9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one
wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement
of the obsolete outlet.
10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.
11 Only use attachments/accessories specified by the manufacturer.
12 Unplug the apparatus during lightning storms or when unused for long periods of time.
13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any
way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into it, the
apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
14 WARNING: To reduce the risk of fire or electric shock, do not expose this apparatus to rain, moisture, dripping or
splashing.
15 The power adapter must remain easy to unplug from the power socket once the equipment is installed.
16 DO NOT expose the remote control batteries to excessive heat such as fire or sunshine.
17 Safety-related markings can be found on the underside of the receiver.
Installation
•
Ground the installation in accordance with NEC® or other applicable codes.
• Locate the power adapter and receiver indoors in an open, well-ventilated area. Do not place them in an enclosure (such
as a cabinet) without proper ventilation.
• Place the receiver on its feet on a firm, stable, horizontal surface.
• Unplug the power adapter from the power socket during installation and follow all connection instructions.
• Only connect the original power adapter to the receiver. Other power adapters may damage the circuitry and cause a
fire risk.
• DO NOT place heavy objects on the receiver or power adapter.
• Keep plastic packaging and small parts away from babies and children.
Protect from Water
•
DO NOT place objects filled with liquids, such as vases or drinks, on or near the power adapter or receiver.
General Precautions
•
DO NOT remove the power adapter cover due to risk of electric shock from live parts inside.
• DO NOT allow objects to drop or be pushed inside the receiver, for example by children.
• DO NOT place naked flames such as lighted candles on or near the receiver or power adapter.
Equipment Care
•
Unplug the power adapter from the power socket before cleaning.
• If the power adapter or receiver is damaged, unplug it from the power socket and have it checked by qualified personnel
before operating it any further.
III
Warning and Attention Symbols
You must be aware of safety when you install and use this system. This user’s guide includes
various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or
damage equipment or property. Some other procedures require special attention.
The Class II equipment symbol means that the equipment has additional insulation and does not need to be
grounded.
For Your Safety
Warning: To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
Alternating Current (AC)
Direct Current (DC)
Indoor Use Only
USB Connector
IV
Table of Contents
INTRODUCTION1
Important Safety Instructions
Introduction
02 :: About Your New DVR+ Receiver
03 :: What’s Included
04 :: Controls and Connectors
06 :: Remote Control
Getting Started
08 :: Setting Up Your DVR+
09 :: Using the Setup Wizard
10 :: Programming the Remote Control
13 :: Using the Remote Control
14 :: Watching TV and Navigating the
Program Guide 15 :: Recording a Program or Series
Using Your DVR+
20 :: Changing Channels
20 :: Controlling the Volume of Your TV
20 :: Controlling Digital Audio
21 :: Getting Program Information
21 :: Adjusting Languages and
Closed Captions
22 :: Using the Live Pause Feature
22 :: Using Internet Apps
Menus & Options
26 :: DVR+ Main Menu
27 :: GUIDE
27 :: DVR
28 :: SETTINGS
30 :: SEARCH
30 :: Hiding an Unwanted Channel
30 :: Setting Up Network Connectivity
31 :: Updating Your DVR+ Software
Troubleshooting & FAQs
34 :: Possible Issues and Solutions
38 :: Frequently Asked Questions
43 :: Remote Codes
Thank you for purchasing your new Channel Master DVR+
high-definition (HD) digital video recorder (DVR) and receiver.
The DVR+ is the complete entertainment solution—a state-ofthe-art HD DVR combining subscription-free, over-the-air (OTA)
digital television reception with access to Internet-enabled TV
apps such as YouTube, Pandora, VUDU, and Channel Master TV.
Internet Features
Note that to access DVR+ Internet-enabled features, you must
have access to a high-speed broadband Internet service.
A download speed of 2 Mbps or more is highly recommended
in order to enjoy streaming services such as YouTube, Pandora,
VUDU, Sling TV, and Channel Master TV.
Using This Guide
This guide is intended to help you use your new Channel Master
DVR+ receiver. It describes the controls and connections required
to set up your device and operate your device using the following
conventions:
Bold Text
Body text in bold indicates a button to press on the remote
control.
The VUDU Service
Access to rent or buy ondemand VUDU movies
using your DVR+ receiver
requires an account with
the VUDU service. You
can browse for available
movies and then sign up
directly from within the
online app on the DVR+.
Or you may use a web
browser to visit vudu.com
and select the Sign Up
button to get started.
If you already have a
VUDU account, you can
sign in to it from your
DVR+. Or if you have an
account with
Walmart.com, you can
use that username and
password to get started.
Italic Text
Body text in italics indicates an option or sequence of options
(separated by the » character) to select from the DVR+ user
interface on your TV. Use the navigational arrow buttons on the
remote to highlight your selection.
Tasks
Numbered tasks quickly illustrate how to use some of the many
features of the DVR+. The flow of these tasks are illustrated using
a ribbon, as shown below:
Start task with
step 1.
2
:: Introduction
Continue with step 2.
Follow with step 3.
Finish with step 4.
Task completed.
What’s Included
Unpack the box and familiarize yourself with each item:
• The DVR+ receiver
• Read This First! stop sheet
• Quick Start Guide
• AC power supply
• Remote control (two AAA batteries included)
Stop Sheet
Quick Start Guide
Record without limitations or fees.
Quick Start Guide
Power Supply
Remote Control
Introduction ::
3
Controls and Connectors
Front Panel Controls
The front panel of your DVR+ receiver has the following controls:
IR Receiver
Receives IR signals
from the remote.
Do not cover or obstruct.
Status LED
Red – Recording
Dim Red – Recording in Standby
Bright Blue – On
Dim Blue – Standby
Power Button
Turns power on/off; push and
hold to reset.
• IR Receiver – Receives infrared signals from your remote control. Please do not cover or obstruct
the IR receiver.
• Status LED – Provides a visual indication of whether your DVR+ receiver is turned on (bright blue)
or in standby mode (dim blue). The bright-blue light turns red when the DVR+ receiver is actively
recording a program or event.
• Power Button – Activates your DVR+ receiver (if it is standby mode) or puts it in standby
(if it’s active).
4
:: Introduction
Rear Panel Connections
The rear panel of your DVR+ receiver has a number of different connectors to note:
Connects the over-the-air antenna
Antenna
HDMI® Output
Provides HD digital
audio and video to
the TV
USB 2.0 Ports
Connects to an external hard
drive/flash drive and optional
Wi-Fi adapter
Connects the IR extension cable
IR
Optical connection to a high-quality digital
Digital Audio
sound decoding system
Connects to the broadband home network
Ethernet
Provides power to the DVR+
Power
• RF IN (REQUIRED) – Connects a coaxial cable for an OTA TV antenna.
• OPTICAL Port – Connects a digital audio cable for multichannel sound output.
• HDMI Port – Connects a High-Definition Multimedia Interface cable for digital audio/video output.
• Ethernet Port – Connects an Ethernet cable to your router for broadband Internet service. Note
that this optional connection (or a wireless connection using the optional Wi-Fi adapter) is required
if you wish to access Internet-enabled services such as YouTube, Pandora, VUDU, and
Channel Master TV.
• USB 2.0 Ports – Connects the optional Wi-Fi adapter and/or external hard/flash drive for
expanded DVR storage.
• IR Port – Connects the extension cable for an optional infrared (IR) receiver to increase the
flexibility of where you can install your DVR+ while maintaining strong signals with the
remote control.
• Power Supply Port (REQUIRED) – Supplies a 12-volt, 1.4-amp output.
WARNING: Use only the power supply included with your DVR+ to connect it to the AC outlet.
Introduction ::
5
Remote Control
Turns the DVR+, TV, or an audio
OFF/ON
device on or off
INPUT
Selects the TV input (see Programming
the Remote Control on page 10)
Zoom
Reformats the screen ratio
Navigation
Choose options in menus, DVR
recordings, guide, settings and
info bar
BACK
Return to previous guide page,
menu, or channel
APPS
Access Apps screen
LIVE
Exit from the guide/any
menu and view live TV
Volume
Increase/decrease TV volume (see
Programming the Remote Control on
page 10)
DVR
Displays recorded events
Numeric Keypad
Choose channel directly by number
Period
Displays sub-channels
SETUP
Programs a TV or audio device
Colored Buttons
Use varies depending on feature
MENU
View main menu for advanced options
and settings
EXIT
Close menu/guide and return
to viewing
INFO
Displays channel and
program information
GUIDE
View program guide
Channel/Page
View previous/next
channel or navigate guide
or text pages
Mute
Silence audio output from the TV
(see Programming the Remote Control
on page 10)
Playback Control
Skip Forward/Skip Back/Rewind/Play/
Fast Forward/Stop/Pause
Record
Record current program
or guide selection
AUDIO CC
Displays audio options, including
closed captions
6
:: Introduction
Chapter2
:: Getting Started
What you’ll find in this chapter:
• Setting up your DVR+ receiver
• Using the Setup Wizard
• Programming the remote to control your TV
• Controlling volume and the input for an audio device
• Watching TV
• Navigating the program guide
• Recording a program or series
• Playing and deleting a recorded program
• Managing your recorded programs
• Locking a recording
Getting Started ::
7
Setting Up Your DVR+
1 Connect the antenna to the DVR+ receiver.
RF IN
Connects the
over-the-air antenna
HDMI® Output
2 Connect the DVR+ receiver to your TV.
3 Connect the power cord to the DVR+ receiver and plug the cord in to a wall outlet.
Turn on your TV and select the correct HDMI input.
Power Input
Provides power to
the DVR+ receiver
Provides high-defi nition digital
audio and video to the TV
Note: Use only
high-quality HDMI
and USB cables
from major
manufacturers.
4 Remove the battery compartment from the remote control and insert the provided batteries in the
correct orientation.
5 Using the remote, complete the on-screen Setup Wizard instructions.
6 Once you’re receiving TV channels, you can connect the optional Wi-Fi adapter or your own
Ethernet cable for access to Internet-delivered apps, channels, and enhanced guide information.
When connected, the DVR+ will guide you through the setup process.
7 You can also connect an external hard drive to one of the open USB ports. When connected, the
DVR+ will guide you through the setup process.
8
:: Getting Started
Using the Setup Wizard
When you power on your DVR+ receiver for the fi rst time, it may take a minute for two for the unit to
power up and display the Setup Wizard. The steps below will guide you through the steps to set up
your receiver and scan for subscription-free over-the-air channels.
Select your
language and
country, then
select CONTINUE
and press
OK/SELECT on
the remote.
Enter your ZIP code,
time zone, and time
setting. Then select
CONTINUE and press
OK/SELECT.
Verify that your DVR+’s
connections are hooked
up correctly, then press
OK/SELECT to continue
to the next step.
A channel scan will
begin automatically.
When it’s complete,
the Streaming
Services screen
displays.
If some channels are duplicated or have
poor picture quality:
In some areas with multiple transmitters nearby,
there may be duplicate channels. If there are
duplicate over-the-air channels in your local
area, they will be listed in the channel 100–199
range in the guide.
If a channel’s transmission is marginal and
cannot be improved (e.g., pixelation or audio
issues; see page 34), consider deleting the
channel (see page 30).
Streaming services from
your Internet connection
are listed (if applicable).
Press
OK/SELECT to
continue.
Internet channels
are available
upon activation
through Channel
Master TV. Press
OK/SELECT to
continue.
Getting Started ::
9
Programming the Remote Control
The remote is capable of controlling basic functions of most TVs and audio devices (volume, mute,
power, input). To program the remote control to operate your TV or audio device, you may use the
Easy Scan or Code Entry methods described on the following pages.
Note 1: The OFF/ON button is actually two controls: The left side is OFF and the right side is ON.
Note 2: If you wait more than 10 seconds between any step in this programming procedure, the
setup will time out and you’ll need to restart the procedure.
Easy Scan Programming Method 1
If your brand of TV or audio device is listed in the table below in
step 4, follow this procedure to program your remote. You can
program only one device at a time.
1 Turn on your TV or audio device.
2 Press and hold the SETUP button until the OFF/ON button
fl ashes twice, then release the button.
3 To program the remote to control your TV, press the
Red (TV) button. Or, to program the remote to control your
audio device, press the Green (AUD) button. The OFF/ON
button turns red.
4 In the table to the right, locate the number that’s associated
with your device (e.g., #8 if you have a Sony TV).
5 Point the remote at the TV or audio device you want to
program. Using the numeric keypad, hold down the button
corresponding to the number in the table for your device.
6 When your TV or audio device turns off, immediately release
the button. The OFF/ON button fl ashes twice to indicate that
the code has been programmed successfully for your TV or
audio device.
7 Point the remote toward the device and press the ON button
to power on your device and confi rm that the remote now
controls your device.
SETUP
or
Button
Number
1InsigniaBose
2LGDenon
3MitsubishiLG
4PanasonicOnkyo
5
6
7SharpPioneer
8SonySamsung
9ToshibaSony
0VizioYamaha
ON
TVAudio
Philips/
Magnavox
Samsung
(default)
Panasonic
Philips
10
:: Getting Started
Easy Scan Programming Method 2
If your brand of TV or audio device is not listed in the table on the
previous page, follow this procedure to program your remote.
You can program only one device at a time.
1 Turn on your TV or audio device.
2 Press and hold the SETUP button until the OFF/ON button
fl ashes twice, then release the button.
3 To program the remote to control your TV, press the
Red (TV) button. Or, to program the remote to control your
audio device, press the Green (AUD) button. The OFF/ON
button turns red.
4 Point the remote at the TV or audio device you want to
program. Hold down the OK/SELECT button until your TV
turns off, then immediately release the button.
Once the code is transmitted (it may take up to 2 minutes),
the OFF/ON button fl ashes twice to indicate that the code has
been programmed successfully for your TV or audio device.
5 Point the remote toward the device and press the ON button
to power on your device and confi rm that the remote now
controls your device.
SETUP
OK
SELECT
ON
or
Getting Started ::
11
Code Entry Programming Method
Follow this procedure to program the remote with a 5-digit code.
Note: Where several codes are listed for a manufacturer, it may be necessary to repeat the
sequence below with each code until the correct one is found.
1 To control your TV, press the Red (TV) button. To control your
audio device, press the Green (AUD) button. The OFF/ON
button flashes once.
or
2 Press and hold the SETUP button until the OFF/ON button
flashes twice, then release the button.
3 Using the numeric keypad, enter the 5-digit code within
10 seconds.
Note: Remote codes for some popular TV brands are listed
below. For audio devices or if your TV brand isn’t listed below,
please try the Easy Scan methods described on the previous
pages or consult the complete remote code list at the end of
this chapter. For additional information on remote codes and
programming, visit channelmaster.com/support.
Remote Code:
4 After the fifth digit entry, the OFF/ON button blinks twice to
indicate that the code has been programmed successfully for
your TV or audio device. In the event of an error, the
OFF/ON button flashes four times, and you will need to restart
this procedure.
Popular TV Remote Codes
For a complete list of remote codes for TV and audio devices, see the Remote Codes section on page 43.
Follow this procedure to program the Volume (+ and –) buttons
on the remote to control your audio device’s volume instead of
your TV’s volume.
Note: Before following this procedure, you must first program
your remote to control your audio device, as described on the
previous pages in this section.
1 Press and hold the SETUP button until the OFF/ON button
blinks twice, then release the button.
2 Press the VOL+ button.
3 Press the Green (AUD) button.
4 Press the AUDIO CC button if you’d like to set up audio
options, including closed captions.
If you wish to revert volume control back to your TV, repeat this
procedure and press the Red (TV) button instead of the
Green (AUD) button in step 3.
Controlling the Input for an Audio Device
Follow this procedure to program the INPUT button on the
remote to control your audio device’s inputs instead of your TV’s
inputs.
Note: Before following this procedure, you must first program
your remote to control your audio device, as described on the
previous pages in this section.
1 Press and hold the SETUP button until the OFF/ON button
blinks twice, then release the button.
SETUP
AUDIO
CC
SETUP
2 Press the INPUT button.
3 Press the Green (AUD) button.
If you wish to revert input control back to your TV, repeat this
procedure and press the Red (TV) button instead of the
Green (AUD) button in step 3.
INPUT
Getting Started ::
13
Watching TV
View program/channel information
Increase/decrease sound volume
(see Programming the Remote Control on page 10)
Mute/unmute
(see Programming the Remote Control on page 10)
Skip backward
Rewind a program/recording
Stop a program/recording
Channel 199
(Channel Master TV
Banner)
GUIDE
Change channel
Skip forward
Fast forward
Play a program/recording
Record current program or
selected program or series
Pause a program/recording
Navigating the Program Guide
Record selected programs or
series
14
Channel 400
Channel 600
Channel 800
:: Getting Started
P
P
A
A
G
G
E
E
Previous page of channels
Jump forward/backward
2½ hours
Jump forward/backward
1 day
Next page of channels
Recording a Program
• To record the program you’re watching live, press Record on
the remote control.
• To record a future program, press GUIDE on the remote to
display the program guide. Use the arrow buttons on the
remote to select the desired program, then press Record.
• If more than one program with the same title is recorded, a
folder is automatically created on the DVR Recordings screen.
To watch a program in the folder, select the folder, select
View Folder Content, then select the individual program. You
can also delete all content in a folder by deleting the folder
itself.
Note: The DVR+ still records your programs when the receiver is
in standby mode (the Status LED is dim blue).
Recording a Series
If you have a favorite show that’s on every week, the DVR+ allows
you to record the show as a series with new episodes rather than
any repeats that may air on other channels. This feature also puts
your recordings for a show into a folder for easy access from the
DVR+ main menu. Follow this procedure to record a series.
1 On the remote control, press GUIDE and select the show that
you want to record.
GUIDE
OK
SELECT
GUIDE
2 On the Program Options pop-up, select Record the Program.
3 Select Record All Programs with this name and press
OK/SELECT. You then have the option to view, edit, or delete
the series recording.
OK
SELECT
Getting Started ::
15
Playing a Recorded Program
1 Using the remote control, press DVR.
DVR
2 On the DVR Recordings screen, use the arrow buttons on
the remote to highlight the program you want to record. Then
press OK/SELECT.
3 On the Recording Options pop-up, select one of the following
options:
• Resume Playback – Resume playback from where you left
off. This option is available only if you’ve previously played
the recording.
• Play Recording – Play back the recording from the
beginning.
• Delete – Delete the recording.
• Options – Rename or lock the recording.
Deleting a Recorded Program
1 Using the remote control, press DVR.
2 On the DVR Recordings screen, use the arrow buttons on
the remote to highlight the program you want to delete. Then
press OK/SELECT.
3 On the Recording Options pop-up, select Delete.
4 On the Delete Recording pop-up, press OK/SELECT to
confi rm the deletion.
OK
SELECT
OK
SELECT
DVR
OK
SELECT
Managing Recordings (DVR Recordings screen)
• View schedule, history, and recordings
• Sort recordings A–Z or by date/time
• Search recordings
• Delete a recording
16
:: Getting Started
Locking a Recording
1 Using the remote control, press DVR.
DVR
2 On the DVR Recordings screen, use the arrow buttons on the
remote to highlight the program that you want to lock.
Then press OK/SELECT.
3 On the Recording Options pop-up, select Options.
4 On the Recorded Program Options screen, select Lock, press
the right arrow on the remote, and select the Lock option to
lock the recording. A locked recording cannot be deleted until
it’s unlocked with a PIN (numeric password).
5 If you haven’t set a PIN, you must enter and confirm one now
in order to lock a recording. If the recording has previously
been locked, you need to enter the current PIN to unlock it
before deleting it.
Note: If you lose or forget your PIN, please visit
support.channelmaster.com on your computer.
6 Press EXIT on the remote to return to live TV.
OK
SELECT
Getting Started ::
17
Chapter3
:: Using Your DVR+
What you’ll find in this chapter:
• Changing channels
• Controlling the volume of your TV
• Controlling digital audio
• Getting program information
• Adjusting languages and closed captions
• Using the live pause feature
• Using Internet apps
Using the DVR+ ::
19
Using the DVR+ Receiver
Changing Channels
When viewing live TV, you can change channels on your DVR+ in
the following ways:
• Press CH+ or CH– on the remote control.
• Enter the channel number using the numeric keypad on
the remote.
• Press GUIDE on the remote to view the list of all currently
available channels. Then highlight a current program on a
different channel, press OK/SELECT on the remote, and select
Watch this Program.
1
4
7
3
2
6
5
8
9
0
Controlling the Volume of Your TV
• Press VOL+ or VOL– on the remote to raise or lower the
volume of your TV.
• Press MUTE on the remote to turn off your TV’s sound; press
MUTE again or VOL+ or VOL– to restore the sound.
Note: You must program your new DVR+ remote to control the
volume and mute functions of your TV. See page 10 for more
information.
Controlling Digital Audio
Your new DVR+ receiver offers several digital audio features to
enhance your enjoyment of many programs and events. Most of
these options can be found under Settings » TV & Audio Setup »
Digital Audio Setup:
If channels are missing:
If there are subscriptionfree over-the-air (OTA)
channels in your local area
that you do not see listed
in the program guide, try
the following:
• Press MENU
on the remote.
• On the left, navigate
and select SETTINGS.
• Scroll the list and select
Technical Information.
• Scroll the list and select
Signals and Network.
• Verify that your signal
strength and signal
quality are both at least
a value of 30.
• If the values are below
30, readjust your OTA
antenna.
If one channel is missing,
perform a Manual Scan
from the Tuning sub-
menu. If several channels
are missing, perform a
Full Re-Scan.
Press MENU
on the remote.
20
:: Using the DVR+
On the left, navigate to
SETTINGS and
press OK/SELECT.
Scroll the list of settings
and highlight TV & Audio Setup, then press
OK/SELECT.
Scroll the list of items and
highlight Digital Audio Setup,
then press OK/SELECT.
Setting Your Digital Audio Options
Many programs and events, especially those broadcast in high-definition video, also feature multiple
audio channels to enhance the enjoyment in your home theater. The following options on your DVR+
receiver can be used with other compatible equipment:
• HDMI – Can be set to Stereo only if you are not connecting the HDMI output of your DVR+
receiver to a device capable of multi-channel surround sound. The default setting for this output is
Auto Stereo/Surround, which will output the best audio option present in the broadcast.
• Optical Digital Audio – Can be set to Stereo only if you are not connecting the digital audio
output of your DVR+ receiver to a device capable of surround sound. The default setting for this
output is Multi-channel, which is supported by most equipment that will accept optical digital
audio input(s).
• Midnight Mode – Helps keep you from disturbing others in your home by compressing the
dynamic range (the difference between the loudest and quietest sounds) of the digital audio
output signal. The default setting for this mode is On.
Getting Program Information
When you change channels on your DVR+, a banner displays across the bottom of the screen
for a few seconds showing details about the current channel and programming. With this banner
displayed, you can press the arrow buttons (Up, Down, Left, and Right) on the remote control to
browse current or future program information for the next-highest or lowest channel, or display the
current and future programs scheduled on the current channel.
When watching live TV, pressing INFO on the remote displays an info banner at the bottom of the
screen. Pressing INFO again closes the banner. When you highlight any program in the program
guide and press INFO, a pop-up with more detailed information displays about the highlighted
program for five seconds. Pressing INFO again before five seconds closes the pop-up.
You can also press Record on the remote to help set a new recording or stop a recording
in progress.
Adjusting Languages and Closed Captions
The AUDIO CC button on the remote control is a dedicated button to help you set preferences for
your audio language and closed captions.
While watching live TV or a recording, pressing AUDIO CC displays the Audio / Closed Captions
screen, which allows you to:
• Select the language for your audio. Some available languages may not be broadcast in stereo;
changing digital audio options cannot override this status.
• Toggle closed captions (on or off), select a caption service, and format caption appearance.
Using the DVR+ ::
21
Using the Live Pause Feature
While viewing live TV, pressing Pause on your remote control activates an automatic memory buffer,
allowing the DVR+ to captu-re as much as 15 minutes of live TV. You can:
• Use the Rewind, Fast Forward, Skip Back, Skip Forward, Pause, and Play functions of your
remote on the buffered programming. Note that you cannot move backward past the last DVR+
activation or channel change, or forward into the future.
• The live TV buffer is reset when you change channels or put the DVR+ into standby mode.
• If an external hard drive is already connected, the live TV buffer is automatically started on
each channel change and the capacity of the buffer is extended to as much as two hours of
programming.
Using Internet Apps
For your convenience, the Internet-enabled YouTube, Pandora, Sling TV, Channel Master TV, and
VUDU apps are integrated into the program guide of your DVR+. By accessing the channel-200
range from your guide, the information banner, or other screens, you exit from any over-the-air TV
broadcast and enter online app for one of these services. (You must select the Confirm option when
prompted.)
The DVR+ receiver will be placed in standby mode, and recordings that are scheduled or in progress
will continue uninterrupted.
VUDU
Access to rent or buy VUDU movies on-demand using your DVR+ requires an account with the
VUDU service. There are several methods you may use to get started, depending on whether you
already have a VUDU username and password:
• If you do not have a VUDU or Walmart account, you can browse for available movies on the
service and sign up directly from within the Internet app on your DVR+.
• You also may use a computer to visit vudu.com and select the Sign Up link to get started.
• If you know your username and password for your existing VUDU account, you can sign in to it
directly on your DVR+.
• If you have an account with Walmart.com, you can use that username and password to get
started.
22
:: Using the DVR+
Launching VUDU
Press APPS
on the remote.
Highlight channel 900
and press OK/SELECT.
Launching Pandora
Press APPS
on the remote.
Highlight channel 901
and press OK/SELECT.
Launching YouTube
Press APPS
on the remote.
Highlight channel 902
and press OK/SELECT.
Launching Sling TV
Press OK/SELECT
to launch the VUDU
app.
Press OK/SELECT
to launch the
Pandora app.
Press OK/SELECT
to launch the
YouTube app.
Sign up or log in to your VUDU
account and enjoy the movies.
Create a login or log in to your
Pandora account and enjoy
the music.
Use the remote to search
for and watch your favorite
YouTube videos.
Press APPS
on the remote.
Highlight Sling TV and
press OK/SELECT
to begin the activation
process.
Launching Channel Master TV
Press APPS
on the remote.
Highlight Channel Master TV and press
OK/SELECT to begin
the activation process.
Highlight ACTIVATE
and press
OK/SELECT.
Highlight ACTIVATE
and press
OK/SELECT.
Follow the on-screen
instructions to activate your
Channel Master TV account.
Follow the on-screen
instructions to activate your
Channel Master TV account.
Using the DVR+ ::
23
Chapter4
:: Menus & Options
What you’ll find in this chapter:
• DVR+ main menu
• GUIDE
• DVR
• SETTINGS
• SEARCH
• Hiding an unwanted channel
• Setting up network connectivity
• Updating your DVR+ software
Menus and Options ::
25
DVR+ Main Menu
You can access the main menu of your DVR+ by pressing MENU
on the remote control. The main menu displays vertically along the
left side of your TV screen.
Main Menu Items
The following items appear on the DVR+ main menu:
• GUIDE – Browse what’s on now and what’s scheduled to be
broadcast in the future. Highlighting and selecting a program or
event from the guide displays a pop-up options sub-menu.
• DVR – Manage and play back your recordings.
• SETTINGS – Set your user preferences and confi gure a variety
of options available on your DVR+.
• SEARCH – Find a program to watch or record.
Menu Navigation
You can easily navigate
the menu screens on the
DVR+ using the arrow
buttons toward the top of
the remote control:
Pressing the Up arrow
moves the cursor or
highlight up; pressing
the Down arrow moves it
down; pressing the Right
arrow moves it right;
pressing the Left arrow
moves it left.
Finally, pressing the
OK/SELECT button in
the center will select the
currently highlighted item
(like a program name) or
option (like Confi rm or Cancel) on your screen.
26
:: Menus and Options
GUIDE
Selecting GUIDE from the main menu or pressing the GUIDE button on the remote control displays
the program guide of the DVR+. From the guide, you can:
• Change channels to watch (or watch and record) a program on now.
• Set the DVR+ to record a program on now or one scheduled in the future.
• Set a reminder for the time of a program that you don’t want to miss.
DVR
A digital video recorder allows you to record your favorite shows, series, and events without using a
VCR or videotapes. Selecting DVR from the main menu accesses the following screens and
sub-menus:
• Recordings – Displays the DVR Recordings screen, which lists all existing recorded programs
and events. The DVR Recordings screen can also be accessed directly from the remote control by
pressing the DVR button.
• Schedule – Displays the DVR Scheduled Recordings screen, which lists programs and events
that you’ve scheduled to record in the near future. The DVR Scheduled Recordings screen can
also be accessed by pressing the Blue remote button on the DVR Recordings screen.
• Series Options – Accesses options for a series recording. Edit or delete the series, or view the
shows that you’ve recorded in this series. To access the Series Option, do the following:
a Press MENU on the remote.
b Select DVR and press the OK/SELECT button.
c Select Series Options and make any changes.
• DVR Setup – Includes the Recording Setup, Playback Setup, Re-Initialize Hard Disk,
Check Disk, and Connect External Drive screens (available only when connected to an external
hard drive).
Recording Setup
Set the default startearly and end-late
times (0–10 minutes)
Playback Setup
Set the default Skip
Forward and Skip Back
times (10–60 seconds)
Re-Initialize
Hard Disk
Reboot, erase, and
restore the hard-disk
drive
Menus and Options ::
Check Disk
Reboot the disk and
report errors
27
SETTINGS
Selecting SETTINGS from the main menu displays the SETTINGS menu, which contains the
following sub-menus and screens:
• Languages – Change the default language for the display of menus, the language of the primary
audio (can also be changed using the AUDIO button on the remote control), as well as enabling/
disabling closed captioning and setting a variety of other options related to displaying on-screen
captions.
• Channel Setup – Change the sub-options for add-in Antenna Channels, Internet Channels, and
Streaming Services.
• TV & Audio Setup – Change the default display (to match your TV resolution), digital audio setup,
and HDCP (High-Definition Copy Protection) setup, if applicable.
• Parental Control – Protect access based on channel or ratings. You must set a numeric
password, or PIN, to enable this feature or change settings.
• User Preferences—Change the degree of transparency of menu or guide screens. The default
setting is Medium; High is more transparent, Low less so, and Solid is off.
28
:: Menus and Options
• Network Setup – View or change the status and information about Internet connectivity,
including setup of the optional Wi-Fi adapter (see page 30).
• Power Options – Change the Inactivity Standby setting from the default of 4 hours to either 5 or
6 hours (the Off setting is not recommended).
• Technical Info – View information about your current DVR+ software version, the status of the
over-the-air (OTA) and/or network signal, the availability of any downloadable software updates
(see page 29), the notices for related open-source software, or the screen detailing set-top-box
(STB) health.
• Time & Date – Set or change your ZIP code, time zone, and country; enable or disable the
automatic time-setting option and Daylight Savings Time (DST); and set the current time of day, as
well as the date, month and year.
• Factory Reset – Access options to fully factory-reset your DVR+ (erasing any user preferences
you’ve changed from the factory default settings) or only VUDU-reset (erasing any VUDU online
movie service account information you entered).
Menus and Options ::
29
SEARCH
The search function of your DVR+ allows you to enter one or more keywords associated with
programs or events that you’d like to find in the program guide. After selecting SEARCH from the
DVR+ main menu, use the navigation buttons on your remote to highlight and select characters—
including letters and numbers—that spell out the keywords you want to find.
Hiding an Unwanted Channel
Pressing MENU on the remote, then selecting SETTINGS » Channel Setup » Antenna Channels »
Hide / Unhide Channels displays the list of scanned-in channels on your DVR+. If you need to hide a
channel (e.g., it’s a duplicate of another channel or one that you never watch), follow these steps:
1 Find the channel and press OK/SELECT on the remote to select the channel.
2 On the Manage Antenna Channels pop-up, select Hide this Channel.
3 Press OK/SELECT to confirm the change.
Setting Up Network Connectivity
Pressing MENU on the remote and selecting SETTINGS » Network Setup displays the current status
of your Internet connection, wired and wireless network connectivity, as well as related items and
screens. From here, you can:
1 View or choose your connection type, either Wired (the default selection for using an Ethernet
cable) or Wireless (for using the optional Wi-Fi adapter; please visit channelmaster.com
for details).
2 Select Advanced Settings to view IP connection settings and disable (or re-enable) the Automatic
Setup of the DVR+ Internet connection. If you select Enable (selected by default), the DVR+
receiver expects that it will be assigned its IP settings by a DHCP server or DHCP-enabled router
residing on your local network. If you select Disable, you’ll need to assign these settings manually
(advanced users only).
30
:: Menus and Options
3 If you have a wireless connection type, select Wirelsss Setup to view or edit your wireless setup.
(If Wired is selected as the connection type, the Wireless Setup item is unavailable.)
4 To change wireless connection settings, select Network Setup and scan for available wireless
networks (if your network’s SSID/name is publicly broadcast), or choose Manual (if your network
SSID/name is not publicly broadcast).
5 If you chose Scan, do the following:
a Select the appropriate wireless network SSID/name from the displayed list.
b Use the on-screen keyboard to enter the Wi-Fi network password (sometimes referred to as a
key or passphrase).
c Select DONE and the DVR+ will try to connect to the specified network. Wait for confirmation
that the connection is successful.
6 If you chose Manual, do the following:
a Select Network Name and use the on-screen keyboard to enter the (hidden) SSID/name.
b Select DONE and choose the network’s security protocol: Open, WEP, WPA, or WPA2.
c Select Key and use the on-screen keyboard to enter the Wi-Fi network password or
passphrase.
d The DVR+ will try to connect to the specified network. Wait for confirmation that the
connection is successful. Do not use hidden or guest SSIDs.
Automatically Updating Your DVR+ Software
If your DVR+ receiver has an active connection to the Internet, the DVR+ will periodically check for
software updates and install them automatically. However, you may follow this procedure to check
for and install updates immediately.
1 Press MENU on the remote, then select SETTINGS » Technical Info » Software Updates to
display the Software Updates screen.
2 If a downloadable software update is available, a pop-up message displays. Follow the on-screen
instructions to download and install the update. Otherwise, pressing OK/SELECT on the remote
with Check for download highlighted displays the “Latest software detected” pop-up.
3 Wait for your DVR+ receiver to restart automatically and begin updating software. Do not turn off
or remove power from the DVR+ receiver until the entire update process has completed.
4 This process may take as long as five minutes, after which the DVR+ receiver will restart with the
updated software. You can then operate your DVR+ normally.
Menus and Options ::
31
Manually Updating Your DVR+ Software
If your DVR+ isn’t connected to the Internet, follow this procedure to update the software manually.
1 Download the software update file from the Channel Master website to an empty USB
flash/thumb drive formatted as FAT or FAT32.
2 With your DVR+ receiver powered on (and not in standby mode), insert the flash drive with the
software update into one of the USB ports on the rear panel of your DVR+.
3 Wait for your DVR+ to detect the updated software and display the version information. When
prompted by the pop-up message, select CONFIRM to begin installing the update. See page
37 for more information about messages you may see displayed.
4 Wait for your DVR+ receiver to restart automatically and begin updating software. Do not turn off
or remove power from the DVR+ receiver until the entire update process has completed.
5 This process may take as long as five minutes, after which the DVR+ receiver will restart with the
updated software. You can then operate your DVR+ normally.
32
:: Menus and Options
Chapter5
:: Troubleshooting, FAQs
& Remote Codes
What you’ll find in this chapter:
• Possible issues and solutions
• Frequently asked questions
• List of remote codes
Troubleshooting ::
33
Possible Issues and Solutions
Signal Issues
Program Guide
Issues
• Verify that the coax cable to the over-the-air antenna is connected
to both the RF IN port on the back of your DVR+ receiver
(hand-tighten only) and to the over-the-air antenna.
• Verify that your antenna has not been moved out of proper
alignment. This can cause signal loss on some or all channels.
• Reset your DVR+ by pressing and holding the POWER button
located on the front panel. Verify that the LED is red or bright blue.
• If a reset doesn’t work (the LED is dim blue), place the DVR+ in
standby (press the POWER button), unplug it from the outlet for at
least 15 seconds, then plug it back in. Press the POWER button
to turn it back on.
• If you see image pixelization, verify your signal strength and quality
by pressing MENU on the remote, then selecting
Settings
• The DVR+ is capable of receiving only digital TV channels and will
not tune to a channel that is still broadcasting analog TV signals.
Visit antennaweb.org to find out which channels in your area are
broadcasting digital TV signals.
• Verify that your DVR+ receiver is connected to broadband Internet
service (recommended) in order to access an extended program
guide for up to 14 days of programming. You can view current
information about this connection by pressing MENU on the
remote, then selecting Settings
•When extended guide data is available over your Internet
connection, both the guide screen and the info banner will display
“Powered by Rovi.” You can use the color buttons on the remote control to navigate within the program guide (see page14).
• Verify that your extended guide data is up-to-date. Typically, this
data is updated every 24 hours. You can view when the guide was
last updated by pressing MENU on the remote, then selecting
Settings
• If your DVR+
populates the program guide with data from the broadcast signals.
The amount of data provided varies by each broadcaster and
channel, but the DVR+ displays as much as possible.
»Technical Info »Signals and Network.
» Network Setup.
»Technical Info » STB Health.
receiver is not connected to the Internet, the DVR+
• Verify that your DVR+ receiver is connected to broadband Internet
service either from a wired connection (using an Ethernet cable)
or a wireless connection (using the optional Wi-Fi adapter). Press
MENU on the remote, then select Settings
• Verify that you can access the Internet from other devices
connected to the same network. If there are problems accessing
the Internet, check your network equipment (for example, your
wireless router or access point). Verify that the connections are
correct using the documentation provided with the equipment.
• If your network equipment appears to be working correctly but
you still can’t access the Internet from devices connected to the
network, contact your Internet service provider for assistance.
• To enjoy high-quality video streaming from online apps such as
YouTube, Pandora, VUDU, and Channel Master TV, a minimum of
2-Mbps connection speed is recommended. If you aren’t sure of
your connection speed, check with your Internet service provider.
»Network Setup.
Remote Control
Issues
• Ensure that the batteries are functional; when you press a button
on the remote control, the OFF/ON button should briefly flash.
• Ensure that the batteries are installed as indicated on the diagram
inside the battery compartment. Replace old (discharged)
batteries with two new AAA batteries.
• Ensure that you’re holding the remote control with the lens at the
top of the remote pointing directly at the front of your DVR+.
• Ensure that the IR window in the center of the DVR+ front panel is
not covered or obstructed. If your DVR+ receiver is installed in a
location without a clear line of sight to the remote, you can obtain
an optional IR extender. Visit support.channelmaster.com for more
information on this accessory and others.
• If the remote controls your DVR+ but not your TV, ensure that the
remote is set up correctly to control your TV (see page 10).
You will need to do this procedure each time you change
the batteries.
Troubleshooting ::
35
Recording Issues
• Your DVR+ receiver must be powered on or in standby mode
when a program or event is scheduled for it to be recorded.
• If your external hard drive cannot be detected by your DVR+ or
isn’t working correctly, first reboot the drive by pressing
MENU on the remote, then selecting DVR
• If you’d like to keep more recordings than there’s space for on
internal memory, consider purchasing an external hard drive for
additional storage and connecting it to one of the USB ports on
the rear panel of your DVR+ receiver (see page 5). When an
external hard drive is connected, additional DVR features are made
available, such as recording two programs at once and pausing
live TV.
• View issues that cause DVR timers to fail (e.g., insufficient tuners,
recording capacity, or signal strength) by pressing MENU on the
remote, then selecting DVR
• Verify that event timers are set as DVR timers and not as reminder
timers. Confirm that an event recording is set up by looking for a
red triangle on the corner of the guide listing for the event.
• Verify that there is sufficient storage space for your recordings.
You can delete any watched recordings to save space.
• To enable simultaneous recording of programs on two channels,
connect an external hard drive to a USB port. For more
information, visit channelmaster.com.
» Schedule.
»DVR Setup.
Audio Issues
36
:: Troubleshooting
If the audio on your DVR+ sounds distorted, you can:
• Try a different channel to see if the fault lies in the transmission of
the signal.
• See if the fault lies with the reception of the channel’s signal(s)
by ensuring that your over-the-air antenna is installed and aimed
correctly (i.e., away from tall buildings and metal obstacles).
• Verify the strength and quality of your over-the-air (OTA) signal by
pressing MENU on the remote, then selecting SettingsTechnical Info
• Verify that the cables between your antenna and DVR+ receiver, as
well as the HDMI cable between your DVR+ receiver and TV, are
connected correctly.
• If the audio issue persists, change the HDMI audio output for the
DVR+ receiver to Stereo only by pressing MENU on the remote,
then selecting SettingsSetup » HDMI.
»Signals & Network.
»TV & Audio Setup»Digital and Audio
»
Software Update
Issues
If you’re manually updating your DVR+ software using a USB
flash-memory drive, you may see one of the following messages
displayed after inserting the drive into a USB port:
• “EHD Insufficient Disk Size” – Some flash-memory drives have
multiple small partitions, or even zero partitions. Try reformatting
the drive to have a single primary partition, or use a different
flash drive.
• “A USB download has been detected which is already present on
your device.” – Your DVR+ receiver has been updated to the same
version of software as you have on the flash drive. It’s up-to-date,
so no further update is needed.
Parental Control
Issues
• “I changed the channel and a Locked Channel message is
displaying requesting the PIN (password).” Parental Control has
been activated and the channel has been locked. See page 28.
• “I changed the channel and a Parental Lock Activated or Rating
Locked message is displaying requesting the PIN (password).”
The program or event currently on this channel has been locked.
See page 28.
• “I chose a program or event in the guide and a message is
displayed requesting a PIN (password).” Parental Control has
been activated and the channel or the program or event has been
locked. See page 28.
Troubleshooting ::
37
Frequently Asked Questions
DVR and Recordings
How many hours can I record in HD with the DVR+?
• Out of the box: 2 hours
• With a 500 GB external hard drive: 90 hours
• With a 1 TB external hard drive: 180 hours
Why didn’t my show record?
There are many things that can cause a recording to fail. Typically a recording will fail for one of the
following reasons:
• Insufficient hard drive space. Check that the hard drive has enough space for further recordings.
To free up space, delete some old recordings that you’ve already watched. The DVR+ will tell you
if your scheduled recordings use more resources than the product can support. Please check the
scheduled recording and make any necessary changes.
• A lost or poor signal at the time of the recording. Check that the cable from your antenna is
connected properly.
• No power at the time of recording, either from an unplugged power cable or power outage.
The DVR+ will wake from standby mode to record a program, but it must have AC power
connected.
• Someone stopped the event because of a conflict watching a different program.
• You set a name-based recording and the name of the event changed.
• The DVR+ was performing a software update or in the reboot process at the time of the recording.
• The hard drive was in initialization mode at the time of the recording.
• If you lost your Internet connection for several days, guide data will switch from Internet-delivered
to broadcaster-delivered, which may cause the recording to fail.
Most of the time, a missed recording is not indicative an issue with the DVR+. Before contacting
Channel Master customer service, please confirm that none of the above scenarios are causing your
recordings to fail.
Will a factory reset of the DVR+ delete all of my recordings?
No—a factory reset does not delete any previously recorded programs. Only a hard disk initialization
will delete all of your recorded programs.
Will I be able to keep my recordings if my DVR+ needs to be repaired or replaced?
Unfortunately, we can not guarantee that your recordings will remain on your hard drive if your DVR+
receiver requires repair or replacement. Channel Master is not responsible for loss of any data stored
on the hard drive.
Note: A factory reset will delete any future recordings you have scheduled, but will not delete
existing recordings.
38
:: Troubleshooting
Signal and Picture Quality
Why is my picture not coming in clear? Why am I getting artifacts on the screen?
Digital signals will show a clear picture unless there’s some type of interference. If you see some
artifacts on the screen but the picture is still there, you may need to use a different HDMI cable.
Why am I getting a “No / Bad Signal” message on my TV when my antenna is connected to
the DVR+?
Please ask your installer or qualified installation engineer to check that the antenna is in good
condition with no visible signs of damage. Check that the cable(s) between the antenna and
the DVR+ receiver are properly connected. If you have an older antenna, consult a professional
installation engineer to diagnose any issues with antenna system setup.
I hooked up my DVR+, so why am I seeing a blue TV screen with a “No Signal” message?
Please check that the correct input is selected on your TV and that the HDMI cable is properly
connected on both ends. If your TV’s input is set to something other than HDMI, it will not display a
picture on your TV.
Channels and Program Guide
Why is the DVR+ not showing 14 days of guide data on some channels?
When connected to the Internet, the DVR+ will list up to 14 days of guide data for channels
associated with the ZIP code that you entered in the Setup Wizard. Channels that are not associated
with this ZIP code according to Rovi (the data provider) will display only the guide data sent over the
air by the broadcaster.
Why does my DVR+ not seem to find all channels?
Verify that the channel is still available using an up-to-date reference (antennaweb.org), and if
needed, perform a manual channel search. If necessary, download the latest software for your
DVR+, perform a factory reset, and run the Setup Wizard. After completion of the channel scan, all
available channels should now be listed.
Why does my TV get more channels than my DVR+?
This is uncommon, but unfortunately it can happen from time to time. All tuners are different and
respond differently to signal strength and quality. If your TV tuner picks up a channel that the
DVR+ does not, this does not indicate that your DVR+ receiver is defective. The DVR+ tuning
sensitivity is controlled by software, so only software improvements can be made; another DVR+ unit
will likely provide he same inconsistency because the hardware is identical.
If your DVR+ is not receiving a specific channel or the signal quality is not the same as you
experienced on your TV, we strongly suggest trying to improve your signal strength and quality by
changing your antenna’s location, replacing your antenna with a model with more gain, or adding a
pre-amplifier.
In many instances the DVR+ tuner will outperform TV tuners in certain areas, and in other instances
the TV tuner will outperform the DVR+ tuners in another area. If you continue to have problems with
channel/signal reception with the DVR+ in your home, we strongly recommend hiring a professional
installer with the correct tools and signal analyzers to troubleshoot what’s causing the issue.
Troubleshooting ::
39
Remote Control
Why won’t the OFF and ON buttons turn my TV and audio device on and off independently?
Independent control of TV and audio devices is not supported. When programmed to the TV or
audio devices, the remote will send the power ON/OFF command to all three devices (DVR+, TV,
and AUD) simultaneously.
Why is my remote turning on and off my device out of sync?
The OFF/ON button uses a programming sequence called a macro, which is preprogrammed to
send all power codes to all devices simultaneously. Sometimes one of the devices may already be in
the opposite power state, which could cause them to be out of sync with the remote. To resolve this
issue, manually turn off all devices from the front panel button on each device and then press the ON
button on your remote once again.
Why don’t the Red (TV) and AUDIO CC buttons do anything other than setup?
The DVR+ remote has a mode-less design that eliminates confusion of being in the wrong mode
during use. When a TV is programmed, the ON/OFF, Volume, Mute, and INPUT buttons are the only
ones that control TV functions. When an audio device is programmed, the OFF/ON buttons are the
only ones that control functions of the actual audio device.
Can I turn off the backlighting on the remote?
No. If you’re concerned about battery consumption, we’ve designed the LED backlighting to
stay illuminated for only 3–4 seconds after a key is pressed and to use very minimal power when
illuminated.
Why is my DVR+ running sluggishly and taking several seconds to respond to the
remote control?
Much like a PC, background processing with the DVR+ can cause a delay in response time.
Channel Master is continually working to improve response times. It’s also important to note that
when guide data is updating, you will experience a small delay in remote control responsiveness.
Please wait for the download to complete for the DVR+ to regain responsiveness.
If the delays are upwards to 15 seconds or greater, your DVR+ software may be corrupt. If this is the
case, follow the steps below to perform a factory reset:
1 Press MENU on the remote, then select SETTINGS»Factory Reset.
2 On the Factory Reset Options pop-up, select Default Factory Reset and wait for the factory reset to
complete.
3 If your DVR+ is connected to the Internet, wait about 15 minutes for your guide data to download
completely.
40
:: Troubleshooting
External Hard Drive
Why is my DVR+’s external hard drive not working correctly?
Channel Master does not provide support or guarantee that all external hard drives will function
properly with your DVR+ receiver. If you’re using an external hard drive other than one specified
by Channel Master, ensure that there is no special formatting and no special management or
partitioning software on the external hard drive, which can cause issues. Also note that the DVR+
will not recognize any external hard drive with less than 80 GB of storage. Storage devices with less
than 80 GB can be used only for installing software updates.
While many off-the-shelf external hard drives will work with the DVR+, we cannot certify every hard
drive in existence. Therefore, it’s best to use one of our recommended external hard drives listed
below. Most external hard drives are compatible with your DVR+, but Channel Master has thoroughly
tested and recommends the following models:
• 500 GB Slim EHD by Seagate (STCD500102)
• 500 GB EHD by Seagate (STEA500400)
• 1 TB EHD by Seagate (STBU1000100)
• 1 TB EHD by Seagate (STBX1000101)
• 1 TB EHD by Seagate (STEA1000400)
• 1 TB EHD by Seagate (STDR1000100)
• 3 TB EHD by Seagate (STCA3000101)
• 3 TB EHD by Seagate (STBV3000100)
• 1 TB EHD by WD (WDBZFP0010BBK)
• 1 TB EHD by WD (WDBUZG0010BBK)
• 2 TB EHD by WD (WDBU6Y0020BBK)
• 2 TB EHD by WD (WDBMWV0020BTT)
Note: Storage capacity and recording hours depend on the external hard drive.
If you wish to use a different external hard drive, you may have the best results with newer external
hard drives by popular manufacturers such as Seagate, WD, and Toshiba.
Troubleshooting ::
41
Miscellaneous
Why does my DVR+ turn itself off?
The DVR+ receiver has a power-saving feature that allows you to program the DVR+ to go into
sleep mode after predetermined times of inactivity (4, 5, and 6 hours). If you don’t want your DVR+
receiver to automatically go into sleep mode, you can disable this feature.
Note: When in sleep mode, scheduled recordings will still record as if the DVR+ receiver was
turned on.
Will cable TV work with my DVR+?
No—the DVR+ will work only with over-the-air broadcast signals.
Can I store other things on the DVR+, like my movies and pictures?
No—the DVR+ will store and view only your over-the-air broadcasts that you record.
How do I recover my 4-digit PIN when I forgot my password?
Use the master PIN of 2846 to unlock your DVR+ and access the main menu to reset your personal
PIN.
Does the DVR+ remote have a discrete on/off code?
Yes—two key codes are reserved for discrete power on/off:
• ON: 0x37
• OFF: 0x38
How can I keep my DVR+ up-to-date?
Software updates are not usually required to maintain normal operation of your DVR+, but they
ensure the best performance of your DVR+.
will periodically check for downloads automatically. If your DVR+ is not always connected to the Internet,
connect it
and access the Software Updates screen to see if a new update is available.
A DVR+ receiver with an active connection to the Internet
For more frequently asked questions and support information, please visit
channelmaster.com/support.
42
:: Troubleshooting
Remote Codes
This section contains the manufacturer codes for programming your DVR+ remote control to operate
your TV and audio devices. If your TV or audio brand is not listed or if the codes listed for it do not
work, the DVR+ remote may not be able to control your TV or audio device. Please note that in
some cases, codes may operate some but not all of the buttons shown in this guide.
Aiwa 20159
Altec Lansing 22720
Apple 21115
B & W 22441
Bowers & Wilkins 22441
Denon 22502
Dynavox 23231
JVC 22969
LG 23217
Maqma 22173
Ministry Of Sound 22438
Panasonic 23020
Philips 22675
Samsung 22609
Scandyna 22348
Sharp 23097
Sony 20159
TerraTec 22444
Vizio 22454, 22695
Yamaha 21797, 22116
ZVOX 22332
54
:: Troubleshooting
Chapter6
:: FCC, Warranty & OSS
What you’ll find in this chapter:
• FCC statement
• Limited Warranty information
• Open-ource software notices
FCC, Warranty, OSS ::
55
FCC Statement
The following FCC statement applies to DVR+:
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Do not make changes or modifications to this equipment. This could void the user’s authority to operate the equipment.
56
:: FCC, Warranty, OSS
Limited Warranty
The following Limited Warranty applies to DVR+ (CM-7500GB16 and CM-7500TB1):
Limited Warranty Period:
CHANNEL MASTER DVR+ has a limited (1) year Warranty from the original purchase date with a valid proof of purchase from
an authorized retailer. A sales receipt or other document showing that you purchased the product is considered proof of
purchase. Certain limitations and exclusions apply.
Purchase Date: _______________
What is covered by this limited warranty:
CHANNEL MASTER warrants the original CHANNEL MASTER branded product hardware and accessories contained in
the original packaging against defects in materials and workmanship when used normally in accordance with CHANNEL
MASTER’s published guidelines for a period of (1) year from the date of original purchase by the end-user purchaser.
CHANNEL MASTER’s guidelines include but are not limited to information contained in technical specifications, user manuals
and service communications. (90) Days of complimentary software/user support is also included in this Warranty, software
and user support outside of (90) days will be subject to additional charges. This Warranty is valid only in the United States,
Mexico, and Canada.
What is NOT covered by this limited warranty:
This Warranty does not apply to any non- CHANNEL MASTER branded hardware products or any software and data
services, even if packaged or sold with CHANNEL MASTER hardware. Manufacturers, suppliers, or publishers, other than
CHANNEL MASTER, may provide their own warranties to you but CHANNEL MASTER, in so far as permitted by law, provides
their products “AS IS”. Software distributed by CHANNEL MASTER with or without the CHANNEL MASTER brand (including,
but not limited to system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying
the software for details of your rights with respect to its use. CHANNEL MASTER does not warrant that the operation of the
CHANNEL MASTER product will be uninterrupted or error-free. CHANNEL MASTER is not responsible for damage arising
from failure to follow instructions relating to CHANNEL MASTER’s product use. Shipping charges to return products under
warranty back to CHANNEL MASTER is not covered.
How to obtain warranty service:
Consumers with a valid proof of purchase from an authorized retailer can return any In-Warranty CHANNEL MASTER product
to the Warranty department for repair or replacement. For In-Warranty service the consumer must email Technical Support
and request an RMA number in order to return the product. The returned product must have the RMA number visible on the
box and must include the bill of sale showing the unit is within the warranty period. If the unit is found to be defective under
our Warranty Policy CHANNEL MASTER will repair or replace the item at no charge. Products outside of the warranty period
should not be returned to CHANNEL MASTER with the exception of any product requested by Technical Support to be
accessed for quality assurance purposes. Technical Support: techsupport@channelmaster.com
Where to purchase replacement products and accessories:
Replacement parts and accessories are available for purchase at channelmaster.com.
GENERAL TERMS:
1.1 Subject to the provisions of this Warranty, CHANNEL MASTER warrants that the equipment described in Paragraph 1.2
will conform to our specifications in all material respect and that the equipment will be free from material defects in materials
and workmanship during the Limited Warranty period.
1.2 This Warranty applies to all original purchases by consumers of CHANNEL MASTER products (“Equipment”). The
warranties set forth herein are not transferable. 1.3 The Effective period of this Warranty will start on the date of purchase of
the Equipment from an authorized retailer and will end, for the Equipment, (1) year later (for all hardware and components).
Software is not covered even if packed or sold with CHANNEL MASTER hardware, unless otherwise expressed or provided
herein (in each case the “Warranty Period”).
FCC, Warranty, OSS ::
57
RETURN OF EQUIPMENT UNDER WARRANTY:
2.1 If an item of Equipment malfunctions or fails in normal use within the applicable Warranty Period: (a) The Customer shall
notify CHANNEL MASTER within thirty (30) days of the problem. (b) CHANNEL MASTER will, at its option, either resolve the
problem over the telephone or provide the customer with a Return Authorization (“RMA”) Number and the address to which
the customer may ship the defective item; (c) If the problem can not be resolved over the telephone, the Customer shall
attach a label showing the RMA number to each returned item, and include a description of the problem. The Customer shall,
at his or her own cost, properly pack the item to be returned, mark the RMA# on the outside of the box, prepay the insurance
and shipping charges, and ship the item to the specified CHANNEL MASTER location. (d) Unauthorized return of any equipment, whether in
or out of warranty, will be subject to a handling charge, in addition to all repair and all transportation charges. (e) CHANNEL MASTER will, at its
sole option, repair or replace the returned item. If replaced, the replacement item may be new or refurbished; if refurbished it will be equivalent in
operation to new Equipment. If a returned item is replaced by CHANNEL MASTER, the Customer agrees that the returned item will become the
property of CHANNEL MASTER. (f) CHANNEL MASTER will complete the exchange of CHANNEL MASTER manufactured equipment returned
under this Warranty within a reasonable time, subject to lead-times from factory, and will make a good faith effort to minimize any and all delays
where possible; and (g) CHANNEL MASTER will, at its cost, ship the repaired item or replacement to the Customer. If the Customer requests
express shipping, the Customer will pay CHANNEL MASTER an expediting fee. 2.2 Equipment which is repaired or replaced by CHANNEL
MASTER under this Warranty will be covered under all of the provisions of this Warranty for the remainder of the applicable Warranty period (for
that particular equipment). 2.3 If equipment is repaired beyond effective warranty dates or if abnormal usage had occurred, Customer shall be
charged applicable rates and the Customer will be advised of the estimated charges prior to repair by CHANNEL MASTER’s
authorized service center. 2.4 The price of out-of-warranty repairs payable by the Customer will be based on standard labor
and parts prices in effect at the time of the repair. CHANNEL MASTER will use its best efforts to ensure that the cost of such
repair, exchange, refurbishing, or substitution will not exceed the original price of Product. 2.5 If the problem reoccurs within
the warranty period, CHANNEL MASTER will, at its option: (a) re-perform the service; (b) replace the product pursuant to the
terms of this warranty, (c) permit Customer to return the product and issue a refund pursuant to this warrant, or (d) refund the
amount the Customer paid for the services.
PRODUCT MODIFICATION:
3.1 CHANNEL MASTER reserves the right to make changes or improvements to its products, during subsequent production,
without incurring the obligation to install such changes or improvements on previously manufactured or sold products.
FORCE MAJEURE: 4.1 CHANNEL MASTER will not be liable if its performance under this warranty becomes commercially
impracticable due to any contingency beyond CHANNEL MASTER’s reasonable control, including acts of God, fires, flood,
wars, sabotage, civil unrest, accidents, labor disputes or shortages, government laws, rules and regulations, whether valid
or invalid, inability to obtain material, discontinuation of third part data or services, equipment or transportation, incorrect,
delayed or incomplete specifications, drawings or data supplied by Customer (collectively “Force Majeure”).
LIMITATIONS AND QUALIFICATIONS OF WARRANTY:
5.1 This Limited Warranty extends only to the original purchaser of the Equipment and is in lieu of all other express or implied
warranties, including those of merchantability and fitness for a particular purpose. This Warranty does not apply to any
damage, defect of failure caused by: (a) any part of the equipment having been modified, adapted, repaired, maintained,
transported or relocated by any person; (b) Storage or environmental characteristics which do not conform to the applicable
sections of the appropriate Equipment Manual or Instruction Sheet; (c) Failure to conform with the Equipment Operating
Instructions in the applicable Equipment Manual or Instruction Sheet; (d) External causes, including external electrical stress
or lightning, or use in conjunction with incompatible equipment, unless such use was with CHANNEL MASTER’s prior written
request; (e) Cosmetic damage; (f) Accidental damage, negligence, modification, mishandling, abuse or misuse; or (g) Force
Majeure. Warranty does not cover: (a) Labor charges for installation or setup of the product. (b) Any taxes imposed on
CHANNEL MASTER for units replaced or repaired under this warranty. (c) Installation, performance of, or repair of: audio/
video cabling, telephone line, or accessory attachments used with the product. (d) Product replacement because of misuse,
accident, lightning damage, unauthorized repair, or other cause not within the control of CHANNEL MASTER. Please note
that removing the cover of the Unit for any reason voids the warranty. (e) Reception transmission problems caused by signal
conditions, telephone line, or cable or antenna systems outside the unit. (f) Damages to, or viruses that may infect your
Unit or other devices arising from the use of unauthorized third party devices in connection with your Unit. (g) Incidental or
consequential damages resulting from the product. (Some states (or jurisdictions) do not allow the exclusion of incidental
or consequential damages, so the above exclusion may not apply to you.) (h) A product that has been modified or adapted
to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or
authorized, or repair of products damaged by these modifications. (i) A product used for commercial or institutional purposes.
(j) Access connections (telephone or broadband), including charges from your communications provider.
58
:: FCC, Warranty, OSS
LIMITATION ON DAMAGES:
6.1 THIS WARRANTY IS THE CUSTOMER’S EXCLUSIVE WARRANTY FOR THE EQUIPMENT, CHANNEL MASTER
SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING ANY
WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND OF MERCHANTABILITY. 6.2 CHANNEL MASTER WILL
NOT BE LIABLE IN TORT, INCLUDING LIABILITY IN NEGLIGENCE OR STRICT LIABILITY, AND WILL HAVE NO LIABILITY
AT ALL FOR INJURY TO PERSONS OR PROPERTY. CHANNEL MASTER’S LIABILITY FOR FAILURE TO FULFILL ITS
OBLIGATIONS UNDER THIS WARRANTY OR ANY OTHER LIABILITY UNDER OR IN CONNECTION WITH THE EQUIPMENT
WILL BE LIMITED TO THE AMOUNT OF THE PURCHASE PRICE OF THE EQUIPMENT AT THE TIME OF ORIGINAL
PURCHASE. THE REMEDIES STATED IN THIS WARRANTY ARE THE CUSTOMER’S EXCLUSIVE REMEDIES AGAINST
CHANNEL MASTER REGARDING THE EQUIPMENT. 6.3 EVEN IF CHANNEL MASTER HAS BEEN NOTIFIED OF THE
POSSIBILITY OF THEM, CHANNEL MASTER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS AND REVENUES, FAILURE TO REALIZE EXPECTED SAVINGS,
ANY CLAIM AGAINST A CUSTOMER BY A THIRD PARTY, OR ANY OTHER COMMERCIAL OR ECONOMIC LOSSES OF
ANY KIND. 6.4 THESE LIMITATIONS AND DISCLAIMERS ARE NOT MADE BY CHANNEL MASTER WHERE PROHIBITED
BY LAW.
FCC, Warranty, OSS ::
59
Open-Source Software Notices
The following open-source software notices apply to DVR+:
This product uses certain open-source operating system software distributed pursuant to GNU General Public Licence
Version 2 and GNU Lesser General Licence Version 2.
The following software components are licensed under the GNU General Public License (GPL) version 2, a copy of which is
provided with this product.
GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Copyright @ 1989, 1991 Free Software Foundation, Inc.,
Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA
Linux Kernel
Copyright @ 1991–2007 Linus Torvalds and other contributors
Badblocks
Copyright @ 1992–1994 Remy Card, 1995–1999 Theodore Ts\’o,, 1999 David Beattie
Copyright @ 1998–2008 Patrick McHardy, Harald Welte, Jozsef Kadlecsik, Martin Josefsson, Yasuyuki Kozakai, Pablo
Neira Ayuso, James Morris, Marc Boucher, Rusty Russell and other contributors.
Busybox
Copyright @ 1999–2007 Bruce Perens, Erik Andersen, Rob Landley, Denys Vlasenko and other contributors.
Copyright @ 1989, 1992–2008 Free Software Foundation, Inc.
Ifconfig
Copyright @ 1993 MicroWalt Corporation
libgcc_s
Copyright @ 1988–2007 Free Software Foundation, Inc.
libstdc++
Copyright @ 1988–2009 Free Software Foundation, Inc.
kill
Copyright @ 1993 David I. Bell, 1999, Rt-Control Inc., 2000 Lineo, Inc.
libav
Copyright (C) 1989, 1991 Free Software Foundation, Inc.
libglib
Copyright (C) 1991 Free Software Foundation, Inc.
libiconv
Copyright (C) 2007 Free Software Foundation, Inc. <http://fsf.org/>
libintl
Copyright (C) 1989, 1991 Free Software Foundation, Inc.
mke2fs\212
Copyright @ 1994–2005 Theodore Ts’o
60
:: FCC, Warranty, OSS
ps
Copyright @ 1998–2002 by Albert Cahalan
route
Copyright @ 1994 Free Software Foundation, Inc.
sfdisk
Copyright @ 1995 Andries E. Brouwer
shared-mime
Copyright (C) 1989, 1991 Free Software Foundation, Inc.
tune2fs
Copyright @ 1992–1994 Remy Card
wpa_supplicant
Copyright 2002–2012 Jiuni Malinen and contributors
The following software components are licensed under the GNU Lesser General Public
License (LGPL) version 2.1, a copy of which is provided with this product.
GNU LESSER GENERAL PUBLIC LICENSE Version 2.1, February 1999
Copyright @ 1991, 1999 Free Software Foundation, Inc.
ld-uClibc-0.9.29
Copyright @ 1994–2000 Eric Youngdale, Peter MacDonald, David Engel, Hongjiu Lu and Mitch D’Souza
libdirectfb
(c) Copyright 2001–2007 The DirectFB Organization (directfb.org)
(c) Copyright 2000–2004 Convergence (integrated media) GmbH All rights reserved.
Written by Denis Oliver Kropp <dok@directfb.org>,
Andreas Hundt <andi@fischlustig.de>,
Sven Neumann <neo@directfb.org>,
Ville Syrjälä <syrjala@sci.fi> and
Claudio Ciccani <klan@users.sf.net>.
libnl
Copyright (C) 1991, 1999 Free Software Foundation, Inc.
libproc-3.2.8
Copyright @ 1995 Martin Schulze, 1996 Charles Blake
libtermcap
Copyright @ 1985, 1986, 1993–1995 Free Software Foundation, Inc.
Libusb
Copyright (C) 1991, 1999 Free Software Foundation, Inc.
uClibc
Copyright @ 1999–2007 Erik Andersen, Mike Frysinger, Ricard Wanderlof, Joakim Tjernlund, Paul Mundt, Jan-Benedict
Glaw and other contributors.
FCC, Warranty, OSS ::
61
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