6 OM00720 Continuum Manual Rev 2 010118
RECEIVING NEW CHAIRS
CAUTION: New chair inspection must be done by someone who understands the
chair operation. Improper operation of the chair may damage the chair and void your
warranty. Read your operators manual to understand chair operation.
It is important to realize that signing the Bill of Lading upon receipt of new product is confirmation
not only that the product that has been received is in the proper amount, but also that it has been
received in satisfactory condition
.
Once the Bill of Lading is signed there is generally no recourse
against the shipping agent for shipping damage. You have the right to make the driver wait while
you examine the product. Please take advantage of this right.
Carefully cut the plastic banding that secures the packaging; scissors can do this safely. Remove
the packaging from the chair, lift the top lid from the tube and remove the tube from the bottom
lid. Remove the plastic bag from the product. Unlock the casters and remove all supports and
packaging from the chair.
New chair inspection
1. Remove all packing material including foam wrap and poly bag. If desired, the bag may
be replaced after examination.
2. Examine chair surfaces for damage.
3. Operate all chair functions and options. This may include casters, chair positions and
chair options/accessories. Do this immediately upon receipt of your chairs.
To report damage
1. If the freight carrier is still at your location (it is your right to hold the freight carrier
while you thoroughly inspect your delivery), note any damage on the bill of lading. Be
sure to keep shipping cartons, pallets and other shipping materials to prove damage to
the freight carrier. It is also important to save an undamaged carton and pallet in case
the chair must be returned to the factory.
2. Call Champion’s customer service immediately to report the damage: 800-998-5018.
3. All claims must be filed by the consignee and reported to Champion Manufacturing Inc.
within 5 days of receipt of the shipment.
Return authorization
1. Champion customer service must authorize all returns. Champion customer service will
issue a return authorization number by fax or email. The customer does have the right
to refuse any damaged chair from the carrier at the time of delivery.
2. All returns must be sent prepaid by the sender with exception of provable shipping
damage.
Storage
1. Cover chair and store in a dry area.
2. DO NOT place objects on top of the chair that may damage the vinyl.