Chamberlain MYQ-G0301LA, MYQ-G0301, MYQ-G0301C, MYQ-G0301-D User Manual
Smart Garage™ Hub
Smart Garage
™
Hub
Manual
MYQ-G0301 • MYQ-G0301C
MYQ-G0301-D • MYQ-G0301LA
Manual
by
For iOS devices
For AndroidTM devices
Before You Start
For iOS devices
To reduce the risk of SEVERE INJURY to persons:
• DO NOT enable the MyQ® Smart Garage Hub™ if operating either one-piece or swinging doors. To be enabled
ONLY on a sectional door.
Read instructions thoroughly BEFORE beginning.
If using this product with residential door openers, this product must be used only with door openers
manufactured after 1993 that utilize photoelectric sensors. The photoelectric sensors are always located
on or near the bottom of the door track.
Before you start, you MUST have…
• A router with 2.4GHz Wi-Fi® frequency
• Router’s security set to WPA2
• Router congured with 802.11 B/G/N
• Router within 50 ft. of MyQ Smart Garage Hub
• Mobile device connected to your home Wi-Fi network
• Home Wi-Fi network password
• Latest version of MyQ App
NOTE: If using iOS 10, see
Alternative Installation Method on page 16.
• Compatible garage door opener (see Compatible Garage Door Openers on page 20)
• Locate program or learn button on the garage door opener
See Appendix on page 21 for a more detailed list of program or learn button locations.
Program Button
LED
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Wi-Fi Hub
)
(not shown)
Before You Start
For iOS devices
What’s in the Box
Blue LED
Blue LED
Green LED
Green LED
Yellow LED
Yellow LED
MyQ Smart Garage Hub
Red
LED
Door Sensor
Model MYQ-G0302
Door Sensor
Light
Mounting bracket
Mounting bracket
Hardware for
Hardware for Wi-Fi Hub
MyQ Smart Garage Hub
(5/32" x 1-1/2" screws)
(5/32” x 1-1/2” screws)
Power Adapter
Power Adapter
Test
Test Button
Button
Fastening Strips for
Fastening Strips for
Door Sensor
Door Sensor
Hardware for
Hardware for
Door Sensor
Door Sensor
(5/32" x 3/4" screws
(5/32” x 3/4” screws)
Warning Label
Warning Label
(not shown)
Tools Needed: Drill, 5/32" Drill Bit, Screwdriver, Ladder
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Wireless Setup and Installation
For iOS devices
NOTE: If using iOS 10, see Alternative Installation Method on page 16.
Step 1: Check your Wi-Fi signal
Make sure your mobile device is connected to your Wi-Fi network. Hold the mobile device near where you plan to
install the MyQ Smart Garage Hub.
MyQ Smart Garage Hub
(mounting area)
mounting area
If you see:
To watch a video on How to test your Wi-Fi Signal Strength before setting up your MyQ® product,
go to youtu.be/_Ow1wVF-7AU
Wi-Fi signal is strong. You’re all set! Proceed to next step.
Wi-Fi signal is weak. The MyQ Smart Garage Hub may not connect to your Wi-Fi network. If it doesn’t
connect, try one of the options below.
No Wi-Fi signal. Try one of the following:
• Move your router closer to the garage to minimize interference from walls and other objects.
• Buy a Wi-Fi range extender.
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Wireless Setup and Installation
For iOS devices
Step 2: Install door sensor
1. Remove the pull tab from the door sensor to activate the battery.
2. Test the door sensor by pushing the test button and conrming the LED on the door sensor blinks.
If the LED on the door sensor does not blink, see Troubleshooting on page 16.
3. Install the door sensor on the top panel of the garage door using the fastening strips or provided hardware.
Door Sensor
“TOP” MUST
always face UP
LED
Test
Button
OR
Press
IMPORTANT: Door sensor MUST be installed to read “myQ” lettering right side up.
Step 3: Download the MyQ App
If you already have the MyQ App, verify you have the latest version. To conrm you have the
latest version of the app, go to the App StoreSM and search for the Chamberlain MyQ App.
If you see Update, tap Update.
Fastening
Strips
OR
Screws
CR2450 Battery
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Wireless Setup and Installation
For iOS devices
If you have already registered an account, skip this step and login.
Step 4: Create and Register your MyQ Account
1. Open the MyQ App and tap Sign Up.
2. Enter rst name, last name, valid email address, and password.
(twice), country, and zip code.
NOTES:
• Check email address for errors.
• Use a valid email address you can access.
• If the email address you are attempting to use is already in the
system, you will receive an error message. If necessary, tap
Forgot Password to retrieve the password for that email and
login. See Troubleshooting on page 16.
3. Tap Submit in top right hand corner.
4. Verify your email address. An email will be sent to the email
address you provided.
5. Open the email from Chamberlain support and tap the link to
verify your email. The MyQ App will open, verifying registration
of email address was successful. NOTE: If you didn’t receive an
email, check the Junk or Spam lter.
6. Tap OK.
7. Enter your email address and password and tap Login.
Congratulations! Registration of your account is now complete.
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Wireless Setup and Installation
For iOS devices
Step 5: Power up the MyQ Smart Garage Hub
Find a convenient location and plug in the MyQ Smart
Garage Hub. Wait for the blue LED to blink.
If blue LED is not blinking:
Blue LED blinks
Blue LED blinks
Unplug and plug back in.
If the blue LED still does not blink reset to factory
default:
1. Press and hold the Settings button until the
blue LED blinks (about 10 seconds) then release.
2. Press and hold Settings button again until the
MyQ Smart Garage Hub beeps.
IMPORTANT NOTE: Resetting the MyQ Smart Garage
Hub to factory default erases the Wi-Fi settings, erases
door sensors, and removes the MyQ Smart Garage Hub
from the MyQ account.
Step 6: Login to MyQ App
Enter the email and password you used to register account and tap
Login.
TIP: Select Remember Me if you want the MyQ App to remember
your email address and password. You can change the security
settings within the MyQ App by tapping the menu bar in top-left
corner and then name on bottom-left to access settings.
MyQ Smart Garage Hub
Settings Button
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Wireless Setup and Installation
For iOS devices
Step 7: Connect to the Wi-Fi Network
In the MyQ App:
1. Tap Add a Device or tap “+”.
2. Tap Add New Hub...
3. Enter your MyQ serial number (found on the back of
the MyQ Smart Garage Hub) and tap Next.
4. Tap Join to connect to the network.
NOTE: If you don’t see this screen, see Alternative
Installation Method on page 16.
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Wireless Setup and Installation
For iOS devices
Step 7: Connect to the Wi-Fi Network continued
5. Select your home Wi-Fi network from the list. 6. Enter your home Wi-Fi network password and tap
Connect.
7. Wait for the solid green LED on MyQ Smart Garage
Hub. This can take up to 2 minutes.
Result: LED is solid green. NOTE: If the LED is not
solid green, see Troubleshooting on page 16.
8. Enter a name for your MyQ Smart Garage Hub and
tap Submit.
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Wireless Setup and Installation
For iOS devices
Step 8: Add New Device
Now that your MyQ Smart Garage Hub is connected to your home Wi-Fi network, the next steps will guide you through
the process of pairing your garage door opener to your MyQ Smart Garage hub.
TIP: A device is any MyQ accessory that can be paired with your MyQ Smart Garage hub for monitoring and control. This
includes MyQ Lighting accessories and an add-on door sensor that expands your MyQ functionality to a second garage door.
The following steps are to add a garage door opener.
1. Select Garage Door Opener.
2. Tap Yes when asked if you’re using a door sensor.
3. Locate test button on door sensor.
In the MyQ App tap Next.
4. Press and release
the test button on
the door sensor.
The MyQ Smart
Garage Hub will
beep and the light
will ash.
Door Sensor
Red
LED
Test
Button
MyQ Smart Garage Hub
Light
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Wireless Setup and Installation
For iOS devices
Step 8: Add New Device continued
NOTE: You will need the brand and model located on motor head of your garage door opener.
The following steps will activate your garage door opener. Make sure your garage door is clear.
5. In the MyQ App select Opener > Brand/Model of garage door opener. Tap (tap to select) and select your garage
door opener from drop down list. If prompted, choose the color of the program button from the drop down list.
6. Tap Program Door Opener then tap Continue.
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Wireless Setup and Installation
For iOS devices
Step 8: Add New Device continued
See Appendix on page 21 for location of program or learn buttons.
7. On your garage door opener - press and release the program
or learn button.
NOTE: Pressing the learn button for too long will reset your
garage door opener and cancel your existing connections to your
garage door transmitters and/or your vehicle’s HomeLink.
LED
Program Button
8. In MyQ App,
tap I have pressed the Program Button.
Result: Door should move.
If the door moves go to next step. If the door doesn’t move, the MyQ App will prompt you to try again. If you’re still
unsuccessful, see Troubleshooting on page 17.
9. When the garage door opener is programmed, in the MyQ App
you will be prompted to enter a name for the garage door opener
and tap Submit.
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Wireless Setup and Installation
For iOS devices
Step 9: Mount the MyQ Smart Garage Hub
• Install the MyQ Smart Garage Hub on the ceiling 4-6 feet from the garage door opener.
1. Use the MyQ Smart Garage Hub bracket as a template to drill 5/32" pilot holes.
2. Attach the bracket.
3. Slide the MyQ Smart Garage Hub onto the bracket.
• Plug it in and conrm the green LED turns on solid.
If LED does not turn on within 2 minutes, see Troubleshooting on page 16.
The MyQ Smart Garage Hub light MUST be visible if you’re standing in the doorway of the garage.
MyQ Smart
Garage Hub
Light
Door Control
Warning Label
Step 10: Apply Warning Label
• Attach the warning label to the wall next to the door control.
TIP: Wrap excess power
adapter cable around the
mounting bracket.
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Operation
For iOS devices
ALWAYS keep garage door in sight and away from people and objects until completely closed. NO ONE SHOULD
CROSS THE PATH OF THE MOVING DOOR.
To open and close your garage door from the MyQ App, tap the garage door icon from
the Devices screen. This screen also displays the length of time since your garage door
opened or closed.
When closing your garage door from the MyQ App, your MyQ Smart Garage Hub will
beep and the MyQ Smart Garage Hub light will ash as a safety alert. Caution should be
taken around the moving door.
In the Devices screen, you can see up to four devices.
NOTES:
• The MyQ Smart Garage Hub can be associated to one MyQ account only.
• You can connect up to 2 door sensors and up to 16 MyQ accessories.
Getting Started
Your new MyQ Smart Garage Hub was designed to deliver peace of mind by allowing you to always know the status of
your garage door and by providing control of your garage door from anywhere.
The following MyQ functionality allows you to get the most out of your new system:
ALERTS
Alerts can send you a push notication and/or email when a MyQ device changes
state (garage door opens, remote light turns on, etc.)
SCHEDULES
Schedules program your device to activate at specied days and times and can
also be programmed to send push notications to your phone and email
when the schedule has run.
PARTNERS
MyQ integrates with a number of other technologies to link with your
existing Smart Home products. For the most up to date list of MyQ partners,
please visit www.chamberlain.com/myqpartners
See all available features by tapping the Menu button.
Menu
Button
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Maintenance
For iOS devices
Test
TIP: Test your door sensor every 6 months or if the MyQ
system is not working as expected.
To test for a low battery: Press and release the test button
on the door sensor, The LED on the door sensor should
blink the MyQ Smart Garage Hub should beep. Wait 5-10
seconds, then repeat this test 5 more times (wait 5-10
seconds between each test).
If the LED doesn’t blink or the MyQ Smart Garage Hub
doesn’t beep with each press, replace the battery in the
door sensor. Use a 3V Lithium battery size CR2450.
Battery
Dispose of batteries properly. Replace ONLY with 3V CR2450 coin batteries.
To prevent possible SERIOUS INJURY or DEATH:
• NEVER allow small children near batteries.
• If battery is swallowed, immediately notify doctor.
To reduce risk of re, explosion or chemical burn:
• Replace ONLY with 3V CR2032 coin batteries.
• Do NOT recharge, disassemble, heat above 212°F
(100°C) or incinerate.
Screws
Press
CR2450 Battery
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Troubleshooting
Install Option 1 - Preferred Method
Check your Wi-Fi®signal.
Make sure your mobile device is connected to your Wi-Fi network. Hold your mobile device near where you plan to install the Smart
Garage Hub.
(mounting area)
If you see:
Wi-Fi signal is strong. You're all set! Install your product.
Wi-Fi signal is weak. The Smart Garage Hub will likely connect to your Wi-Fi network. If not, try one of the options
below.
No Wi-Fi signal. Try one of the following:
l Move your router closer to the garage to minimize interference from walls and other objects
l Buy a Wi-Fi range extender
To watch a video, go to youtu.be/_Ow1wVF-7AU.
For iOS devices
To watch videos on how to install the MyQ Smart Garage Hub, go to videos.
When I press the test button in the door sensor, why doesn’t the red LED blink?
1. Make sure you remove the pull tab from the door sensor.
2. Open the door sensor by pressing the button on the bottom and pulling the front cover off.
3. Slide the battery out to make sure that the pull tab didn’t break off under the battery or that there is no residue on
the battery. After you conrm put the battery back in.
4. Close the door sensor and press the test button, if the LED still doesn’t come on replace the battery. If the LED
blinks, install the door sensor to the top section of your garage door. The battery is a 3V Lithium battery size
CR2450. Door sensor installation is on page 5.
When I attempt to create an account, why do I get the error message “That username already exists.
Check username or use another username. (201)”?
Your email address was previously used to create a MyQ account. Click Forgot Password on the login screen of the MyQ
App and a temporary password will be emailed to that email address. Once you log in you are ready to go through the
Wireless Setup and Installation on page 7.
When I attempt to connect my MyQ Smart Garage Hub to my Wi-Fi network, why don’t I get a solid
green LED light?
When attempting to connect to your Wi-Fi network the LED lights on your MyQ Smart Garage Hub will go through a
sequence of LED light ashes before it goes solid green. Depending on what the LED lights do, indicates what type of
troubleshooting that should be done. Check what the LED lights are doing and follow the steps indicated.
Goes back to ashing
• Verify your Wi-Fi password.
Flashing blue and green
• Power cycle your router.
• Check Wi-Fi signal where the MyQ Smart Garage Hub is located (page 4).
• Check router settings (page 2).
• Clear the Wi-Fi settings on the MyQ Smart Garage Hub and reconnect to your Wi-Fi network.
To clear the Wi-Fi settings: Press and hold the Settings button on the MyQ Smart Garage Hub until the blue LED blinks
(about 10 seconds) then release. Then reconnect to Wi-Fi using the Alternative Installation Method below.
Alternative Installation Method
1. Make sure the blue LED on the MyQ Smart Garage Hub is blinking.
2. On your mobile device, go to Settings > Wi-Fi and select the network with the “MyQ-nnn” prex.
3. Launch the web browser on your mobile device. Enter setup.myqdevice.com into the browser address bar. Follow
the on-screen prompts to connect the MyQ Smart Garage Hub to your Wi-Fi network.
4. Download the MyQ App, set up an account, and add the MyQ serial number (located on the cover of the manual) to
Flashing green:
• Check your router ports: TCP/UDP port 8883 and TCP/UDP port 53 required.
• If there is a rewall, the UDP time out must be set to 180 seconds or greater for both inbound and outbound.
your account.
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