Chamberlain 3800E User Manual [en, es]

GARAGE DOOR OPENER Model 3800E

For Residential Sectional Doors With Torsion Assemblies Only

Owner’s Manual

and cable tension monitor are

■ Please read this manual and the enclosed safety materials carefully!

■ Fasten the manual near the garage door after installation.

■ The door WILL NOT CLOSE unless The Protector System

connected and properly aligned.

■ Periodic checks of the opener are required to ensure safe operation.

■ The model number label is located behind the hinged door of your opener.

Introduction 2-5

Safety symbol review and signal word review . . . . . . . . . 2

Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Preparing your garage door . . . . . . . . . . . . . . . . . . . . . . . 4

Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Carton inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hardware inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Assembly 6

Attach the collar to the motor unit . . . . . . . . . . . . . . . . . . 6

Attach mounting bracket to the motor unit . . . . . . . . . . . . 6

Installation 7-16

Installation safety instructions . . . . . . . . . . . . . . . . . . . . . 7

Position the opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Attach the emergency release rope and handle . . . . . . . 8

Install the power door lock . . . . . . . . . . . . . . . . . . . . . . . . 8

Attach the cable tension monitor (Required) . . . . . . . . . . 9

Install the door control . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Install remote light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Electrical requirements. . . . . . . . . . . . . . . . . . . . . . . . . . 12

Mount the standby power unit (SPU) (not provided) . . . 13

Install The Protector System® . . . . . . . . . . . . . . . . . . 14-16

Adjustment 17-20

Program the travel limits . . . . . . . . . . . . . . . . . . . . . . . . 17

Setting the force . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Test the safety reversal system . . . . . . . . . . . . . . . . . . . 19

Test The Protector System®. . . . . . . . . . . . . . . . . . . . . . 19

Test cable tension monitor . . . . . . . . . . . . . . . . . . . . . . . 20

Test power door lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

To open door manually . . . . . . . . . . . . . . . . . . . . . . . . . 20

Operation 21-27

Operation safety instructions . . . . . . . . . . . . . . . . . . . . . .21

Using your garage door opener . . . . . . . . . . . . . . . . . . . .21

Using the wall-mounted door control . . . . . . . . . . . . . . . .22

Using the remote control . . . . . . . . . . . . . . . . . . . . . . . . .23

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

The remote control battery . . . . . . . . . . . . . . . . . . . . . . . .23

Care of your opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Having a problem? (Troubleshooting) . . . . . . . . . . . . 24-25

Smart Control Panel™ messages . . . . . . . . . . . . . . . . . .26

Diagnostic Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Programming 28-30

To add or reprogram a hand-held remote control . . . . . .28

To erase all codes from motor unit memory . . . . . . . . . .28

3-Button remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

To add, reprogram or change a keyless entry PIN . . . . .29

Programming work light or additional work light . . . . . . .30

Repair Parts 31-32

Installation parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Motor unit assembly parts . . . . . . . . . . . . . . . . . . . . . . . .32

Accessories 33 Operator Notes 34-35 Repair Parts and Service 36 Warranty 36

INTRODUCTION

Safety Symbol Review and Signal Word Review

This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual.

When you see these Safety Symbols and Signal Words on the following pages, they will alert you to the possibility of

Mechanical

Electrical

serious injury or death if you do not comply with the warnings that accompany them. The hazard may come from something mechanical or from electric shock. Read the warnings carefully.

When you see this Signal Word on the following pages, it will alert you to the possibility of damage to your garage door and/or the garage door opener if you do not comply with the cautionary statements that accompany it. Read them carefully.

Safety Reversing Sensor

Torsion Spring

Motor unit

Wall-mounted Door Control

Access Door

Gap between floor and bottom of door must not exceed 1/4" (6 mm).

Power Door Lock

Cable Tension Monitor

Remote Light

Drum

Planning

Survey your garage area to see if any of the conditions below apply to your installation. Additional materials may be required. You may find it helpful to refer back to this page as you proceed with the installation of your opener.

Depending on your requirements, there are several installation steps which may call for materials or hardware not included in the carton.

This opener is compatible with:

• Doors that use a torsion bar, springs and a door no more than 14' (4.2 m) high.

• 4"-6" (10 cm - 15 cm) drums, not to be used on tapered drums over 6" (15 cm).

• High lift and standard lift sectional doors up to 14' (4.2 m) high.

• Doors up to 18' (5.4 m) wide.

• Doors up to 180 sq. ft. (16.7 sq. m).

• 1" (2.5 cm) torsion bar only.

• Review or inspect proposed installation area. Opener can be installed on left or right side of door. Select the side that meets the requirements listed below.

- Must have minimum of 2-1/2" (6.4 cm) between the

garage wall and the center of the torsion bar.

- Must have minimum of 3" (7.6 cm) between the ceiling

and the center of torsion bar.

- Must have minimum of 8" (20.3 cm) between the side

garage wall (or obstruction) and the end of torsion bar.

• The torsion bar must extend at least 1" to 5" (2.5 cm to 12 cm) past the bearing plate.

• An electric outlet is required within 6' (1.8 m) of the installation area. If outlet does not exist, contact a qualified electrician.

• Depending upon garage construction, extension brackets or wood blocks may be needed to install safety reversing sensors.

• Alternate floor mounting of the safety reversing sensors will require hardware not provided.

• A model 475LM EverCharge

Standby Power Unit is strongly recommended if there is no access door to the garage, as this opener cannot be used in conjunction with an external emergency release mechanism.

• Any gap between the floor and the bottom of the door must not exceed 1/4" (6 mm). Otherwise the safety reversal system may not work properly.

NOTE: Inspect the torsion bar while the door is raised and lowered. It is important that there is no noticeable movement up and down or left and right. If this type of movement is not corrected, life of this opener will be greatly reduced.

Preparing your Garage Door

Pliers

Wire Cutters

Claw Hammer

Screwdriver

Adjustable End Wrench

1/4", 5/16" & 3/8" Sockets and Wrench with 6" Extension

Drill

Tape Measure

Stepladder

Pencil

3/16" and 1/8" Hex Key Wrench

Needle Nose Pliers

5/32", 3/16", 5/16" and 3/4" Drill Bits

Before you begin:

• Disable locks.

• Remove any ropes connected to garage door.

• Complete the following test to make sure your garage

door is balanced and is not sticking or binding:

1. Lift the door about halfway as shown. Release the door. If balanced, it should stay in place, supported entirely by its springs.

2. Raise and lower the door to see if there is any binding or sticking.

If your door binds, sticks or is out of balance, call a

trained door systems technician.

3. Verify equal cable tension on each side of door. Cable tension should remain equal during the entire travel of the door.

To prevent possible SERIOUS INJURY or DEATH:

• ALWAYS call a trained door systems technician if garage door binds, sticks or is out of balance. An unbalanced garage door may not reverse when required.

• NEVER try to loosen, move or adjust garage door, door springs, cables, pulleys, brackets or their hardware, ALL of which are under EXTREME tension.

• Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing and operating garage door opener to avoid entanglement.

To prevent damage to garage door and opener:

• ALWAYS disable locks BEFORE installing and operating the opener.

• ONLY operate garage door opener at 120V, 60 Hz to avoid malfunction and damage.

• Do NOT exceed 10 complete cycles of door operation per hour.

Sectional Door

Tools needed

During assembly, installation and adjustment of the opener, instructions will call for hand tools as illustrated below.

Torque Meter (not shown)

Carton Inventory

Your garage door opener is packaged in one carton which contains the motor unit and the parts illustrated below. Note that accessories will depend on the model

Remote Control Visor Clip

LOCK

L GI HT

Smart Control Panel™

Power Door Lock 2-Conductor White & White/Black Bell Wire with Connector

purchased. If anything is missing, carefully check the packing material.

SECURITY✚ 3-Button Remote Control (1)

Model 373P (1)

Remote Light (Opener Light) with Hardware Bag

2-Conductor Bell Wire White & White/Red

Collar with Screws

Cable Tension Monitor with 2-Conductor Green/White Bell Wires

Hardware Inventory

INSTALLATION HARDWARE

Hex Screw #14-10x1-7/8" (4) Screw #6x-1-1/4" (2) Machine Screw #6x1" (2) Carriage Bolt 1/4"-20x1/2" (2) Wing Nut 1/4"-20 (2) Pan Head Screw 1/4"-20x1/2" (2) Hex Head Screw #8x1" (2)

Mounting Bracket

Safety Sensor Bracket (2)

Motor Unit

The Protector System (2) Safety Reversing Sensors (1 Sending Eye and 1 Receiving Eye) with 2-Conductor White & White/Black Bell Wire attached

Safety Labels and Literature

Self Tapping Screw #10-32 (2) Drywall Anchor (2) Drywall Anchor (Screw-In) (2) Handle Rope Insulated Staples (30) Lock Template

ASSEMBLY STEP 1

Collar Screw

Set Screw

Socket Wrench

Attach the Collar to the Motor Unit

To avoid installation difficulties, do not run the garage door opener until instructed to do so.

• Loosen the collar screws.

• Attach collar to either the left or the right side of the motor unit. Ensure that the collar is seated all the way on motor shaft until stop is reached (Figure 1).

• Position the collar so that the screws are facing up (accessible when attached to the torsion bar).

• Tighten both sides of collar screws equally to secure collar to the motor unit (12-14 ft./lbs. of torque) (Figure 2).

NOTE: For most installations the screws should be facing up for easy access. Do not tighten set screws until indicated.

To prevent possible SERIOUS INJURY or DEATH, the collar MUST be properly tightened. The door may not reverse correctly or limits may be lost due to collar slip.

Figure 1

ASSEMBLY STEP 2

Attach Mounting Bracket to Motor Unit

• Loosely attach slotted side of mounting bracket to the same side of the motor unit as the collar, using self-threading screws provided.

NOTE: Do not tighten until instructed. Illustrations shown are for left side installation.

HARDWARE SHOWN ACTUAL SIZE

Screw #10-32

Figure 2

RIGHT

WRONG

INSTALLATION

Motor unit

Staple

Torsion Bar

WARNING

WARNINGWARNING

IMPORTANT INSTALLATION INSTRUCTIONS

To reduce the risk of SEVERE INJURY or DEATH:

1. READ AND FOLLOW ALL INSTALLATION WARNINGS AND INSTRUCTIONS.

2. Install garage door opener ONLY on properly balanced and lubricated garage door. An improperly balanced door may not reverse when required and could result in SEVERE INJURY or DEATH.

3. ALL repairs to cables, spring assemblies and other hardware MUST be made by a trained door systems technician BEFORE installing opener.

4. Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing opener to avoid entanglement.

5 Mount emergency release handle no higher than 6 feet

(1.83 m) above floor.

6. NEVER connect garage door opener to power source until instructed to do so.

7. NEVER wear watches, rings or loose clothing while installing or servicing opener. They could be caught in garage door or opener mechanisms.

8. Install wall-mounted garage door control:

• within sight of the garage door.

• out of reach of children at minimum height of 5 feet

(1.5 m).

• away from ALL moving parts of the door.

9. Place entrapment warning label on wall next to garage door control.

10. Place manual release/safety reverse test label in plain view on inside of garage door.

11. Upon completion of installation, test safety reversal system. Door MUST reverse on contact with a 1-1/2" (3.8 cm) high object (or a 2x4 laid flat) on the floor.

INSTALLATION STEP 1

Position the Opener

NOTE: For additional mounting options see accessories page.

1. Close the garage door completely.

2. Slide the opener with collar over the end of the torsion bar. Ensure that the collar does not touch the bearing plate. Check to make sure the mounting bracket is located on a solid surface such as wood, concrete or door/flag bracket. Snug collar screws to help assure proper alignment of operator. Mark the bracket holes. It may be necessary to cut the torsion bar if it is too long or damaged.

3. Loosen collar screws from torsion bar and remove the opener. Drill 3/16" pilot holes at the marked locations. Drill through steel plate if needed.

4. Reinstall the opener by sliding the collar over the torsion bar until pilot holes align with bracket. Securely tighten collar screws that attach to the torsion bar to 12-14 ft./ lbs. of torque. Securely tighten both set screws firmly, without damaging the motor unit.

NOTE: To allow access to the set screws it may be necessary to raise the door slightly in order to rotate the torsion bar.

5. Fasten bracket securely with 14-10x1-7/8" screws. Tighten all mounting bracket hardware.

NOTE: The motor unit does not have to be flush to wall.

6. Use a staple to secure the antenna wire to prevent antenna from being entangled in a door roller.

To prevent possible SERIOUS INJURY or DEATH:

• Concrete anchors MUST be used if mounting bracket into masonry.

• NEVER try to loosen, move or adjust garage door, springs, cables, pulleys, brackets or their hardware, ALL of which are under EXTREME tension.

• ALWAYS call a trained door systems technician if garage door binds, sticks or is out of balance. An unbalanced garage door might not reverse when required.

• Operator MUST be mounted at a right angle to the torsion bar to avoid premature wear on the collar.

HARDWARE SHOWN ACTUAL SIZE

14-10x1-7/8" Hex Screw

NOTICE

Overhand Knot

Emergency Release Handle

Overhand Knot

Rope

Motor Unit

Emergency Release Cable

INSTALLATION STEP 2

Lock Template

Roller

Garage Door Track

TOP

DRI

LL 5/16"

DRILL

3/4

DRI

LL 5/

16"

132A2505

Approx. 3" (7.6 cm)

TOP

R I L

L 5

/16"

R I L

L 3

/4 "

R I L

L 5

/1 6"

132A2505

Attach the Emergency Release Rope and Handle

• Thread one end of the rope through the hole in the top of the red handle so “NOTICE” reads right side up as shown. Secure with an overhand knot at least 1" (2.5 cm) from the end of the rope to prevent slipping.

• Thread the other end of the rope through the loop in the emergency release cable.

• Adjust rope length so the handle is no higher than 6' (1.83 m) above the floor. Secure with an overhand knot.

NOTE: If it is necessary to cut the rope, heat seal the cut end with a match or lighter to prevent unraveling.

To prevent possible SERIOUS INJURY or DEATH from a falling garage door:

• If possible, use emergency release handle to disengage door ONLY when garage door is CLOSED. Weak or broken springs or unbalanced door could result in an open door falling rapidly and/or unexpectedly.

• NEVER use emergency release handle unless garage doorway is clear of persons and obstructions.

INSTALLATION STEP 3

Install Power Door Lock

The lock is used to prevent the garage door from being manually opened once the door is fully closed.

1. Select a door roller to mount the lock above. Check for clearance. If possible select a roller on the same side of the door as the motor unit. The second roller up from the bottom is ideal in most installations.

2. Ensure rail surface is clean and adhere lock template to achieve a 3" (7.6 cm) distance between the center of the roller and the pin hole (Figure 1).

3. Drill holes as marked on the template.

4. Fasten power door lock to the outside of the garage door track with hardware provided.

5. Run bell wire up wall to motor unit. Use insulated staples to secure wire in several places.

6. Plug connector into the motor unit (Figure 2).

NOTE: Lock must be mounted within 10' of the power head.

Figure 1

HARDWARE SHOWN ACTUAL SIZE

Lock Screw 1/4-20 x 1/2" (2)

Staples

WHT/GRN

To insert or release wire, push in tab with screwdriver tip

Cable Tension Monitor

7/16" (11mm)

Strip wire 7/16" (11mm)

WHT/GRN

Cable Tension Monitor

Cable Tension Monitor Roller

Cable

2"-6" (5 cm15 cm)

Drum

Torsion Bar

Opener

1/8"-1/4" (3 mm-6 mm)

With Door Closed Preferred Orientation

#8 Hex Head Screw (2)

Screw #6 (2) Wall Anchor (2)

Staples

3/4" Min. (18 mm Min.)

Wall

Drum

Cable

INSTALLATION STEP 4

Attach the Cable Tension Monitor (Required)

This opener comes standard with the cable tension monitor. It is supplied as a device to monitor the cables for ANY slack that may occur and will reverse the door when excessive slack is detected, eliminating service calls.

The cable tension monitor MUST be connected and properly installed before the garage door opener will move in the down direction.

NOTE: The cable tension monitor is shipped for left side installation. It is preferred that the cable tension monitor be installed on the same side of the door as the opener. If required, it can be mounted on the opposite side of door. Remove the snap-ring holding the roller in place and reassemble it on the opposite side of the cable tension monitor.

1. Position the cable tension monitor as shown (Figures 1 and 2). The cable tension monitor should be located as close to the drum as possible.

NOTE: There must be no obstructions in the installation area that prevent the cable tension monitor or the cable itself from closing completely when slack is detected.

2. Make sure cable tension monitor is located over a wood support member.

NOTE: If the cable tension monitor can not be mounted into wood with the lag screws provided, it can be mounted into 1/2" or greater drywall using the wall anchors (2) and the #8 hex head screws (2) provided in the hardware bag.

3. Mark and drill 3/16" pilot holes for screws (pilot holes are not required for anchors).

4. Attach the cable tension monitor to the wall using the hardware provided. Make sure that the roller is on top of the cable.

5. Run bell wire to motor unit. Use insulated staples to secure wire in several places.

6. Connect bell wire to the green quick-connect terminals (polarity is not important) (Figure 3).

NOTE: Cable must have tension through entire travel. Make sure there is no slack in cable on opposite side of garage door during normal operation. If this condition exists, adjust cables as required.

HARDWARE SHOWN ACTUAL SIZE

Figure 1

Figure 2

Figure 3

INSTALLATION STEP 5

WHT/RED

WHT

Door Control Connections

To insert or release wire, push in tab with screwdriver tip

7/16" (11 mm)

Strip wire 7/16" (11 mm)

Drywall Anchors

Insulated Staples

Screw 6ABx1-1/4" (standard installation)

Screw 6-32x1" (pre-wired)

Push Bar

Light Button

Lock Button

Door Control Terminal Screws

(BACK VIEW)

W 2

R 1

2-Conductor Bell Wire

LOCK

Install the Door Control

Locate door control within sight of door, at a minimum height of 5' (1.5 m) where small children cannot reach, away from moving parts of door and door hardware. If installing into drywall, drill 5/32" holes and use the anchors provided. For pre-wired installations (as in new home construction), it may be mounted to a single gang box (Figure 1).

NOTE: The functional temperature range of the door control is between -20°C (-4°F) and +50°C (+122°F). Scroll speed of display is slower at lower temperatures although the door control remains fully functional.

CAUTION: Continuous exposure of the door control to temperatures below -22°F (-30°C) may damage the LCD screen.

SPECIAL NOTE: Only one 398LM can be connected to each garage door opener. If additional wall controls are desired to operate the same garage door opener, it is recommended to use model 378LM wireless wall control as the secondary door control.

1. Strip 7/16" (11 mm) of insulation from one end of bell wire and connect to the two screw terminals on back of door control by color: white wire to the W (2) and white/red wire to the R (1) (Figure 2).

2. Remove push bar cover by gently prying at the lower/ middle portion of the cover with a small flat-head screwdriver. Fasten with 6AB x 1-1/4" self-tapping screws (drywall installation) or 6-32 x 1" machine screws (into gang box) as follows:

• Install bottom screw, allowing 1/8" (3 mm) to protrude

above wall surface.

• Position bottom of door control on screw head and

slide down to secure. Adjust screw for snug fit.

• Drill and install top screw with care to avoid cracking

plastic housing. Do NOT overtighten.

• Replace cover by inserting top tabs first and then snap

cover in place.

3. (For standard installations ONLY) Run bell wire up wall and across ceiling to motor unit. Use insulated staples to secure wire in several places. Do NOT pierce wire with a staple, creating a short or open circuit.

4. Strip 7/16" (11 mm) of insulation from end of bell wire. Connect bell wire to the quick-connect terminals on the motor unit: white to white and white/red to red (Figure 3).

NOTE: DO NOT connect the power and operate the opener at this time. The door will travel to the full open position but will not return to the close position until the sensor beams are connected and properly aligned. See page 14.

To prevent possible SERIOUS INJURY or DEATH from electrocution:

• Be sure power is not connected BEFORE installing door control.

• Connect ONLY to 24 VOLT low voltage wires. To prevent possible SERIOUS INJURY or DEATH from a closing

garage door:

• Install door control within sight of garage door, out of reach of children at a minimum height of 5 feet (1.5 m) and away from ALL moving parts of door.

• NEVER permit children to operate or play with door control push buttons or remote controls.

• Activate door ONLY when it can be seen clearly, is properly adjusted and there are no obstructions to door travel.

• ALWAYS keep garage door in sight until completely closed. NEVER permit anyone to cross path of closing garage door.

HARDWARE SHOWN ACTUAL SIZE

REMOVE & REPLACE COVER

To Replace Insert Top Tabs First

Push Bar Cover

LOCK

Figure 1

LIGHT

PRE-WIRED INSTALLATION

LIGH

24 Volt Bell Wire

LOCK

Figure 2

Figure 3

IMPORTANT SAFETY INSTRUCTIONS

WARNING

WARNINGWARNING

To reduce the risk of SEVERE INJURY or DEATH:

1. This portable luminaire has a polarized plug (one blade is wider than the other) as a feature to reduce the risk of electric shock.

2. This plug will fit in a polarized outlet ONLY one way.

3. If the plug does not fit fully in the outlet, reverse the plug.

4. If it still does not fit, contact a qualified electrician.

INSTALLATION STEP 6

Install the Light

The remote light (opener light) is designed to plug directly into a standard 120V outlet.

1. Install the hinge and latch clips. Clips slide in between the metal plate and the plastic housing on each side of the light base (Figure 1).

2. Select an appropriate location on the ceiling to mount the light within 6' (1.8 m) of an electrical outlet so that the cord and light are away from moving parts.

3. Install the ceiling mount plate with the screws provided. Leave 1/8" (3.1 mm) of the thread exposed between the ceiling and the screw head (Figure 2).

NOTE: If installing remote light (opener light) on drywall and a ceiling joist can not be located, use wall anchors provided. No pilot hole is required for wall anchors.

4. Determine the length of power cord needed to reach the nearest outlet. Wind any excess cord around cord retainer on the top side of the light base.

5. Install the light base by pushing onto the screws and turning the base clockwise to lock the light in place.

6. Install two Type A19 incandescent or compact fluorescent bulbs. 100 watt maximum per bulb, 200 watts total.

7. Install the light lens by hooking one end of the lens over the hinge and pressing up on the other end to latch into place (Figure 3).

8. Plug in the light to outlet.

NOTE: Light will not operate until the unit is activated.

5. NEVER use with an extension cord unless plug can be fully inserted.

6. Do not alter the plug.

7. Light is intended for ceiling mount and indoor applications ONLY.

To prevent possible OVERHEATING of the endpanel or light socket:

• DO NOT use short neck or specialty light bulbs.

• DO NOT use halogen bulbs. Use ONLY incandescent. To prevent damage to the opener:

• DO NOT use bulbs larger than 100W.

• ONLY use A19 size bulbs.

Figure 1

Latch Clip

Plastic Housing

Figure 2

Cord Retainer

Light Clip Screw

Metal Plate

Light Clip Screw

Wall Anchors

Scews

Light Base

Hinge Clip

HARDWARE SHOWN ACTUAL SIZE

Light Clip Screw #4-20 X 7/16" (2)

Wall Anchor (2)

Screw #6x1" (2)

Figure 3

100 Watt (max)

Light Lens

INSTALLATION STEP 7

RIGHT

WRONG

Black Wire From Power Cord

White Wire From Power Cord

Ground Tab

Green Ground Screw

Ground Wire

Flexible conduit

PERMANENT WIRING CONNECTION

Electrical Requirements

To avoid installation difficulties, do not run the opener at this time.

To reduce the risk of electric shock, your garage door opener has a grounding type plug with a third grounding pin. This plug will only fit into a grounding type outlet. If the plug doesn't fit into the outlet you have, contact a qualified electrician to install the proper outlet.

If permanent wiring is required by your local code, refer to the following procedure.

To make a permanent connection through the 7/8" hole in the back of the motor unit (according to local code):

• Remove the opener from the torsion bar, remove cover screws and set the cover aside.

• Remove the attached green ground terminal.

• Cut black and white wires and strip away 1/2" (1.3 cm) of insulation, 3" (7.6 cm) before spade terminals.

• Remove the power cord from unit.

• Install a 90o conduit or flex cable adapter to the 7/8" hole. Reinstall opener to torsion bar.

• Run wires through conduit, cut to proper length and strip insulation.

• Attach with wire nuts provided.

• Properly secure wire under plastic ties so that wire does not come in contact with moving parts.

• Reinstall the cover.

To avoid installation difficulties, do not run the opener at this time.

To prevent possible SERIOUS INJURY or DEATH from electrocution or fire:

• Be sure power is not connected to the opener, and disconnect power to circuit BEFORE removing cover to establish permanent wiring connection.

• Garage door installation and wiring MUST be in compliance with ALL local electrical and building codes.

• NEVER use an extension cord, 2-wire adapter or change plug in any way to make it fit outlet. Be sure the opener is grounded.

PERMANENT WIRING CONNECTION

90˚ Connector

Green Wire

Black Wire

White Wire

INSTALLATION STEP 8

SPU Cord

Connector

475LM Standby Power System

Mount the Standby Power Unit (SPU) (not provided)

If the optional 475LM Standby Power Unit is part of this installation it should be installed at this time.

• The SPU can be mounted to either the ceiling or a wall within 3' (.9 m) of the motor unit.

• Position the SPU as desired to a structural support (ceiling joist or wall stud).

• Attach the SPU to the support using the mounting holes on either side of the SPU.

• Secure the SPU using the 1-1/2" lag screws (2) provided with the SPU unit.

• Connect the SPU cord into the connector on the bottom of the motor unit.

• Follow all instructions included with the 475LM unit to test for proper operation and testing of the SPU.

Invisible Light Beam Protection Area

Safety Reversing Sensor 6" (15 cm) max. above floor

INSTALLATION STEP 9

Install The Protector System

The safety reversing sensor must be connected and aligned correctly before the garage door opener will move in the down direction. This is a required safety device and cannot be disabled.

IMPORTANT INFORMATION ABOUT THE SAFETY REVERSING SENSOR

When properly connected and aligned, the safety reversing sensor will detect an obstacle in the path of its electronic beam. The sending eye (with an amber indicator light) transmits an invisible light beam to the receiving eye (with a green indicator light). If an obstruction breaks the light beam while the door is closing, the door will stop and reverse to full open position, and the opener lights will flash 10 times.

The units must be installed inside the garage so that the sending and receiving eyes face each other across the door, no more than 6" (15 cm) above the floor. Either can be installed on the left or right of the door as long as the sun never shines directly into the receiving eye lens.

The mounting brackets are designed to clip onto the track of sectional garage doors without additional hardware.

Be sure power is not connected to the garage door opener BEFORE installing the safety reversing sensor.

To prevent SERIOUS INJURY or DEATH from a closing garage door:

• Correctly connect and align the safety reversing sensor. This required safety device MUST NOT be disabled.

• Install the safety reversing sensor so beam is NO HIGHER than 6" (15 cm) above garage floor.

If it is necessary to mount the units on the wall, the brackets must be securely fastened to a solid surface such as the wall framing. Extension brackets (see accessories) are available if needed. If installing in masonry construction, add a piece of wood at each location to avoid drilling extra holes in masonry if repositioning is necessary.

The invisible light beam path must be unobstructed. No part of the garage door (door tracks, springs, hinges, rollers or other hardware) may interrupt the beam while the door is closing.

Facing the door from inside the garage

INSTALLING THE BRACKETS Be sure power to the opener is disconnected. Install

and align the brackets so the safety reversing sensors will face each other across the garage door, with the beam no higher than 6" (15 cm) above the floor. They may be installed in one of three ways,as follows.

Garage door track installation (preferred) (Figure 1):

• Slip the curved arms over the rounded edge of each door track, with the curved arms facing the door. Snap into place against the side of the track. It should lie flush, with the lip hugging the back edge of the track, as shown in Figure 1.

If your door track will not support the bracket securely, wall installation is recommended.

Wall installation (Figure 2 and 3):

• Place the bracket against the wall with curved arms facing the door. Be sure there is enough clearance for the sensor beam to be unobstructed.

• If additional depth is needed, an extension bracket (see Accessories) or wood blocks can be used.

• Use bracket mounting holes as a template to locate and drill (2) 3/16" diameter pilot holes on the wall at each side of the door, no higher than 6" (15 cm) above the floor.

• Attach brackets to wall with lag screws (not provided).

• If using extension brackets or wood blocks, adjust right and left assemblies to the same distance out from the mounting surface. Make sure all door hardware obstructions are cleared.

Floor installation (Figure 4):

• Use wood blocks or extension brackets (see Accessories) to elevate sensor brackets so the lenses will be no higher than 6" (15 cm) above the floor.

• Carefully measure and place right and left assemblies at the same distance out from the wall. Be sure all door hardware obstructions are cleared.

• Fasten to the floor with concrete anchors as shown.

Figure 1

Figure 2

Figure 3

(Provided with Extension Bracket)

DOOR TRACK MOUNT (RIGHT SIDE)

Door Track

Lip

Sensor Bracket

WALL MOUNT (RIGHT SIDE)

Inside Garage Wall

WALL MOUNT (RIGHT SIDE)

Inside Garage Wall

Fasten Wood Block to Wall with Lag Screws (Not Provided)

Extension Bracket (See Accessories)

(Provided with Extension Bracket)

Indicator Light

Lens

Indicator Light

Lens

Indicator Light

Lens

Sensor Bracket

Lag Screws (Not Provided)

Sensor Bracket

Carriage Bolt 1/4"-20x1/2"

HARDWARE SHOWN ACTUAL SIZE

Wing Nut 1/4"-20

Staples

Figure 4

FLOOR MOUNT (RIGHT SIDE)

Inside

Garage Wall

Lens

Attach with Concrete Anchors (Not Provided)

Indicator Light

Sensor Bracket

Quick-Connect Terminals

WHT/BLK

WHT

WHT/RED

WHT

Sensor Connections

To Power Door Lock

To CableTension Monitor

To Door Control

Carriage Bolt 1/4"-20x1/2"

Lens

Wing Nut 1/4"-20

MOUNTING AND WIRING THE SAFETY REVERSING SENSORS

• Slide a 1/4"-20x1/2" carriage bolt head into the slot on each sensor. Use wing nuts to fasten safety reversing sensors to brackets, with lenses pointing toward each other across the door. Be sure the lens is not obstructed by a bracket extension (Figure 5).

• Finger tighten the wing nuts.

• Run the wires from both safety reversing sensors to the opener. Use insulated staples to secure wire to wall and ceiling.

• Strip 7/16" (11 mm) of insulation from each set of wires. Separate white and white/black wires sufficiently to connect to the opener quick-connect terminals: white to white and white/black to grey (Figure 6).

ALIGNING THE SAFETY REVERSING SENSORS

• Plug in the opener. The indicator lights in both the sending and receiving eyes will glow steadily if wiring connections and alignment are correct.

The sending eye amber indicator light will glow regardless of alignment or obstruction. If the green indicator light in the receiving eye is off, dim, or flickering (and the invisible light beam path is not obstructed), alignment is required.

• Loosen the sending eye wing nut and readjust, aiming directly at the receiving eye. Lock in place.

• Loosen the receiving eye wing nut and adjust the safety reversing sensor until it receives the sender’s beam. When the green indicator light glows steadily, tighten the wing nut.

Figure 5

TROUBLESHOOTING THE SAFETY REVERSING SENSORS

1. If the sending eye indicator light does not glow steadily after installation, check for:

• Electric power to the opener.

• A short in the white or white/black wires. These can occur at staples, or at opener connections.

• Incorrect wiring between safety reversing sensors and opener.

• A broken wire.

2. If the sending eye indicator light glows steadily but the

receiving eye indicator light doesn't:

• Check alignment.

• Check for an open wire to the receiving eye.

3. If the receiving eye indicator light is dim, realign

either sensor.

NOTE: When the invisible beam path is obstructed or misaligned while the door is closing, the door will reverse. If the door is already open, it will not close. The remote lights will blink 10 times. (If bulbs are not installed, 10 clicks can be heard.) See page 11.

Figure 6

To insert or release wires, push in tab with screwdriver tip.

Connect Wire to Quick-Connect Terminals

Bell Wire

Motor unit

Power Door Lock

Safety Reversing Sensor

ensor

Invisible Light Beam Protection Area

Bell Wire

Safety Reversing Sensor

Sensor

BLACK

PURPLE

Push and hold until the door is at desired UP position

Figure 2

Push either button to stop door at desired DOWN position

BLACK

PURPLE

Figure 4

Purple Button

Indicator Light

Black Button

ADJUSTMENT STEP 1

Program the Travel Limits

Travel limits regulate the points at which the door will stop when moving up or down. Follow the steps below to set the limits.

Figure 1

To program the travel limits:

Adjust the position of the door by using the black and purple buttons. Black moves the door UP (open) and purple moves the door DOWN (close).

1. Setting the UP position: Press and hold the black

button until the yellow indicator light starts flashing slowly then release.

2. Push and hold the black button until the door reaches the desired UP (open) position (Figure 2).

NOTE: Check to be sure the door opens high enough for your vehicle.

3. Push the remote control or door control (Figure 3). This sets the UP (open) limit and begins closing the door.

NOTE: Excessive movement of the motor unit will cause premature wear. See Troubleshooting section.

4. Immediately when the door begins to move down, press and release either the black or purple button. This will stop the door.

5. Setting the DOWN position: Push and hold the purple button until the door reaches the desired DOWN (closed) position (Figure 4).

6. Once the door is closed, check for proper pressure on the door (you should be able to manually push the door down a 1/16 of an inch). If there appears to be too much pressure on the door, you may toggle the door back and forth using the black and purple buttons to reach the desired position.

7. Push the remote control or the door control (Figure 3). This sets the DOWN (close) limit and should bring the door to the open position.

• If the opener is not stopping exactly where you would

like it, repeat steps 1 through 7 and program the limits again.

• When the unit stops in both the desired up (open) and

down (close) positions, proceed to Adjustment Step 2,

Setting the Force.

Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

• NEVER learn forces or limits when door is binding or sticking. Repair door first.

• Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system.

• After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1-1/2" high (3.8 cm) object (or 2x4 laid flat) on floor.

To prevent damage to vehicles, be sure fully open door provides adequate clearance.

Figure 3

LOCK

LIGHT

ADJUSTMENT STEP 2

Purple Button

Indicator Light

Black Button

BLACK

PURPLE

Push Purple button twice to enter unit into Force

Adjustment Mode

LOCK

LIGHT

Setting the Force

The force setting button is located on the front panel. The force setting measures the amount of force required to open and close the door.

1. Locate the purple button on the unit (Figure 1).

2. Push the purple button twice to enter unit into Force Adjustment Mode (Figure 2). The LED (Indicator Light) will flash quickly.

3. Push the remote control or door control (Figure 3). The door will travel to the DOWN (close) position. Push the remote control or door control again, the door will travel to the UP (open) position. Push the remote control or door control a third time to send the door to the DOWN (close) position.

The LED (Indicator Light) will stop flashing when the force has been learned.

The unit has learned the forces required to open and close your door.

The door must travel through a complete cycle, UP and DOWN, in order for the force to be set properly. If the unit cannot open and close your door fully, inspect your door to insure that it is balanced properly and is not sticking or binding. See page 4, “Preparing your garage door.”

Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

• NEVER learn forces or limits when door is binding or sticking. Repair door first

• Too much force on garage door will interfere with proper operation of safety reversal system.

• After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1-1/2" high (3.8 cm) object (or 2x4 laid flat) on floor.

Figure 1

Figure 2

Figure 3

ADJUSTMENT STEP 3

1-1/2" (3.8 cm) board (or a 2x4 laid flat)

Test the Safety Reversal System

TEST

• With the door fully open, place a 1-1/2" (3.8 cm) board (or a 2x4 laid flat) on the floor, centered under the garage door.

• Operate the door in the down direction. The door must reverse on striking the obstruction. Upon successful safety reversal test proceed to Adjustment Step 4.

ADJUST

• If the door stops on the obstruction, it is not traveling far enough in the down direction. Complete Adjustment Steps 1 and 2 Programming the Limits and Forces.

• Repeat the test.

• When the door reverses on the 1-1/2" (3.8 cm) board (or 2x4 laid flat), remove the obstruction and run the opener through 3 or 4 complete travel cycles to test adjustment.

• If the unit continues to fail the Safety Reverse Test, call for a trained door systems technician.

IMPORTANT SAFETY CHECK:

Test the Safety Reverse System after:

• Each adjustment of limits, or force controls.

• Any repair to or adjustment of the garage door (including springs and hardware).

• Any repair to or buckling of the garage floor.

• Any repair to or adjustment of the opener.

Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

• Safety reversal system MUST be tested every month.

• If one control (force or travel limits) is adjusted, the other control may also need adjustment.

• After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1-1/2" (3.8 cm) high object (or 2x4 laid flat) on the floor.

ADJUSTMENT STEP 4

Test The Protector System

• Press the remote control push button to open the door.

• Place the opener carton in the path of the door.

• Press the remote control push button to close the door. The door will not move more than an inch, and the opener lights will flash.

The garage door opener will not close from a remote if the indicator light in either sensor is off (alerting you to the fact that the sensor is misaligned or obstructed).

If the opener closes the door when the safety reversing sensor is obstructed, do not operate the door. Call for a trained door systems technician.

Without a properly installed safety reversing sensor, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

Safety Reversing Sensor

ADJUSTMENT STEP 5

Power Door Lock

Manual Release

Lock Bolt “Locked”

NOTICE

Emergency Release Handle

Test Cable Tension Monitor

If your cable tension monitor has been activated the Indicator Light will blink 9 times. See (Figure 1) page 18.

ADJUSTMENT STEP 6

Test Power Door Lock

TEST

• With the door fully closed, the power door lock bolt should be protruding through the track.

• Operate the door in the open direction. The power door lock should retract before the door begins to move.

• Operate the door in the down direction. When the door reaches the fully closed position, the power door lock should automatically activate to secure the door.

NOTE: If the power door lock does not function, the lock can be manually released by sliding the manual release handle to the open position.

ADJUSTMENT STEP 7

To Open the Door Manually

Disengage door lock before proceeding. The door should be fully closed if possible. Pull down on the emergency release handle until a click noise is heard from the unit and lift the door manually. To reconnect the door to the opener, pull down the emergency release handle straight down a second time until a click noise is heard from the unit. The door will reconnect on the next UP or DOWN operation.

To prevent possible SERIOUS INJURY or DEATH from a falling garage door:

• NEVER use emergency release handle unless garage doorway is clear of persons and obstructions.

Test the emergency release:

• Make sure the garage door is closed.

• Pull the emergency release handle. The garage door should then be able to be opened manually.

• Return the door to the closed position.

• Pull the emergency handle a second time.

• Reconnect the door to the opener.

OPERATION

WARNING

WARNINGWARNING

To reduce the risk of SEVERE INJURY or DEATH:

IMPORTANT SAFETY INSTRUCTIONS

1. READ AND FOLLOW ALL WARNINGS AND INSTRUCTIONS.

2. ALWAYS keep remote controls out of reach of children. NEVER permit children to operate or play with garage door control push buttons or remote controls.

3. ONLY activate garage door when it can be seen clearly, it is properly adjusted and there are no obstructions to door travel.

4. ALWAYS keep garage door in sight until completely closed. NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR.

5. NO ONE SHOULD GO UNDER A STOPPED, PARTIALLY OPENED DOOR.

6. If possible, use emergency release handle to disengage door ONLY when garage door is CLOSED. Weak or broken springs or unbalanced door could result in an open door falling rapidly and/or unexpectedly.

7. NEVER use emergency release handle unless garage doorway is clear of persons and obstructions.

Using Your Garage Door Opener

Your Security✚® opener and hand-held remote control have been factory-set to a matching code which changes with each use, randomly accessing over 100 billion new codes. Your opener will operate with up to eight Security✚® remote controls and one Security✚® Keyless Entry System. If you purchase a new remote, or if you wish to deactivate any remote, follow the instructions in the Programming section.

Activate your opener with any of the following:

• The hand-held Remote Control: Hold the large push button down until the door starts to move.

• The wall-mounted Door Control: Hold the push button or bar down until the door starts to move.

• The Keyless Entry (See Accessories): If provided with your garage door opener, it must be programmed before use. See Programming.

When the opener is activated (with the safety reversing sensor correctly installed and aligned)

1. If open, the door will close. If closed, it will open.

2. If closing, the door will reverse.

3. If opening, the door will stop.

4. If the door has been stopped in a partially open position, it will close.

5. If obstructed while closing, the door will reverse. If the obstruction interrupts the sensor beam, the opener lights will blink for five seconds.

8. After ANY adjustments are made, the safety reversal system MUST be tested.

9. Safety reversal system MUST be tested every month. Garage door MUST reverse on contact with 1-1/2" (3.8 cm) high object (or a 2x4 laid flat) on the floor.

10. ALWAYS KEEP GARAGE DOOR PROPERLY BALANCED (see page 3). An improperly balanced door may not reverse when required and could result in SEVERE INJURY or DEATH.

11. ALL repairs to cables, spring assemblies and other hardware, ALL of which are under EXTREME tension, MUST be made by a trained door systems technician.

12. ALWAYS disconnect electric power to garage door opener BEFORE making ANY repairs or removing covers.

13.

SAVE THESE INSTRUCTIONS.

6. If obstructed while opening, the door will stop.

7. If fully open, the door will not close when the beam is broken. The sensor has no effect in the opening cycle.

If the sensor is not installed, or is misaligned, the door won’t close from a hand-held remote. However, you can close the door with the Door Control, the Outside Keylock, or Keyless Entry, if you activate them until down travel is complete. If you release them too soon, the door will reverse.

The opener lights will turn on when the opener is activated. They will turn off automatically after 4-1/2 minutes or provide constant light when the Light feature on the Smart Control Panel™ is activated. Bulb size is A19. Bulb power is 100 watts maximum.

Security✚

someone walks through the open garage door. With a Smart Control Panel™, this feature may be turned off as follows: With the opener lights off, press and hold the light button for 10 seconds, until the light goes on, then off again. To restore this feature, start with the opener lights on, then press and hold the light button for 10 seconds until the light goes off, then on again.

light feature: Lights will also turn on when

Using the Wall-Mounted Door Control

Automatic Light

On/Off

Prog <Learn>

Hour

Minute

Language

Degrees (F/C)

Lock Button

Light Button

Push Bar

LIGHT

LOCK

LIGHT

LOCK

H M

THE SMART CONTROL PANEL™

Press the push bar to open or close the door. Press again to reverse the door during the closing cycle or to stop the door while it's opening.

This door control contains a motion sensing detector that will automatically turn on the light when it detects a person entering the garage.

(PROG) Learn Feature

The door control is equipped with a Prog <LEARN> button to assist in learning remote controls to the unit. Press the Prog <LEARN> button once to initiate LEARN mode and the display will show ‘Learn Remote Control - Press Learn Button Again to Confirm’. Press the Prog <LEARN> button a second time and the display will show ‘Learn Mode Press Remote Control Button to Learn Remote.’ Press the button of the remote control to be learned and the worklight will blink to confirm the remote control has been learned.

Light feature

Press the Light button to turn the opener light on or off. It will not control the opener lights when the door is in motion. If you turn it on and then activate the opener, the light will remain on for 4-1/2 minutes. Press again to turn it off sooner. The 4-1/2 minute interval can be changed to 1-1/2, 2-1/2, or 3-1/2 minutes as follows: Press and hold the Lock button until the light blinks (about 10 seconds). A single blink indicates that the timer is reset to 1-1/2 minutes. Repeat the procedure and the light will blink twice, resetting the timer to 2-1/2 minutes. Repeat again for a 3-1/2 minute interval, etc., up to a maximum of four blinks and 4-1/2 minutes. When using the opener lights as working lights, we recommend that you first disable the motion sensor. See Automatic Light Feature, below.

Motion Sensing (Automatic Light Feature): The opener light will turn on automatically when a person enters the garage. When a person walks in front of the door control, the light will come on for five minutes, then shut off. This feature works by detecting body heat.

To disable this feature, push the motion sensing button on the side of the door control.

We recommend that you disable the motion sensor when using the opener lights as working lights. Otherwise, they will turn off automatically if you are working beyond the sensors range.

Hour & Minute Feature

Press or hold either of these side buttons to increment the hour or minute displayed on the LCD display.

(LANG) Language Feature

Press this side button to toggle between the three languages - English, French and Spanish.

Degrees F/C Feature

Press this side button to toggle the temperature

units between Fahrenheit and Celsius.

Display Contrast Adjustment

Press and hold the light button then push the hour button to increase the contrast or the minute button to decrease the contrast.

Designed to prevent operation of the door from hand-held remote controls. However, the door will open and close from the Door Control, the Outdoor Key Switch and the Keyless Entry Accessories. To activate, press and hold the Lock button for 2 seconds. To turn off, press and hold the Lock button again for 2 seconds. The Lock feature will also turn off whenever the “learn” button on the motor unit panel is activated.

Lock feature

+ 50 hidden pages

Chamberlain 3800E User Manual [en, es]

TABLE OF CONTENTS

INTRODUCTION

Safety Symbol Review and Signal Word Review

Preparing your Garage Door

Tools needed

Carton Inventory

Hardware Inventory

INSTALLATION

IMPORTANT INFORMATION ABOUT THE SAFETY REVERSING SENSOR

MOUNTING AND WIRING THE SAFETY REVERSING SENSORS

ALIGNING THE SAFETY REVERSING SENSORS

TROUBLESHOOTING THE SAFETY REVERSING SENSORS

OPERATION

Using Your Garage Door Opener

Using the Wall-Mounted Door Control