Chamberlain HD920EV, 349544, WD962KEV, WD962KPEV User Manual

Belt Drive Battery Backup Garage Door Opener

HD920EV • 349544 • WD962KEV • WD962KPEV

Write down the following information for future reference:

Model Number:

Serial Number:

Date of Purchase:

Models

FOR RESIDENTIAL USE ONLY

■ Please read this manual and the enclosed safety materials carefully!

■ Fasten the manual near the garage door after installation.

■ The door WILL NOT CLOSE unless the Protector System

aligned.

■ Periodic checks of the garage door opener are required to ensure safe operation.

■ The model number label is located on the left side panel of your garage door opener.

■ This garage door opener is compatible with MyQ™ and Security✚

■ DO NOT enable the Timer-to-Close feature if you are installing the garage door opener

on a one-piece door. The Timer-to-Close is to be used ONLY with sectional doors.

is connected and properly

2.0™ accessories.

www.chamberlain.com

The Chamberlain Group, Inc.

Elmhurst, Illinois 60126-1196

845 Larch Avenue

CONTENTS

Preparation . . . . . . . . . . . . . . . .2-5

Assembly . . . . . . . . . . . . . . . . 6-10

Installation . . . . . . . . . . . . . . 11-20

Install the Door Control. . . . . . 21-23

Install the Protector System

Power. . . . . . . . . . . . . . . . . . 27-28

Adjustments . . . . . . . . . . . . . 29-31

Battery Backup. . . . . . . . . . . . 32-33

Operation . . . . . . . . . . . . . . . . . 34

Features . . . . . . . . . . . . . . . . . . 35

Door Control . . . . . . . . . . . . . 36-38

Remote Control . . . . . . . . . . . 39-40

To Erase the Memory . . . . . . . . . 40

To Open the Door Manually . . . . . 41

Maintenance . . . . . . . . . . . . . . . 42

Troubleshooting. . . . . . . . . . . 43-44

Repair Parts . . . . . . . . . . . . . 45-46

Accessories. . . . . . . . . . . . . . . . 47

Warranty. . . . . . . . . . . . . . . . . . 48

. . 23-26

Torsion Spring

Extensi

on Spring

Preparation

Safety Symbol and Signal Word Review

Thisgarage door opener has been designed and tested tooffersafeservice provided it is installed, operated, maintained and tested in strict accordance with the instructionsand warnings contained in thismanual.

When you see these Safety Symbols and Signal Words on the following pages,they will alert you to the possibilityof serious injury or death if you do notcomplywith the warnings that accompany them.The hazard maycome fromsomething mechanical or fromelectricshock. Read the warnings carefully.

Mechanical

Electrical

When you see this Signal Word on the following pages, it will alertyou to the possibilityofdamage to your garage door and/or thegarage door opener if you do not comply with the cautionary statementsthataccompanyit.Read them carefully.

Check the Door

1. Disable locksand removeany ropes connected to the garage door.

2. Liftthe door halfwayup. Release the door. If balanced, it should stayin place, supported entirelyby itssprings.

3. Raise and lower the door to check for binding or sticking.Ifyour door binds, sticks,or is out ofbalance, call a trained door systemstechnician.

4. Checkthe seal on the bottom of the door. Anygap between the floor and the bottom of the door mustnot exceed 1/4 inch (6 mm).Otherwise,the safety reversal system may not workproperly.

5. The opener should be installed above the center of thedoor. If there isa torsion spring or center bearing plate in the wayofthe header bracket,itmay be installed within 4 feet(1.2 m) to the leftor rightofthe door center. See page 13.

To prevent possible SERIOUS NJURYor DEATH:

• ALWAYS call a trained door systems technician if garage door binds, sticks,or is out of balance.An unbalanced garage door mayNOTreverse when required.

• NEVER try to loosen, move or adjust garage door, door springs, cables, pulleys,bracketsor their hardware, ALLof which are under EXTREMEtension.

• Disable ALLlocksand removeALLropes connected to garage door BEFORE installation and operating garage door opener to avoid entanglement.

To prevent damage to garage door and opener:

• ALWAYS disable locks BEFORE installing and operating the opener.

• ONLY operate garage door opener at 120 V,60 Hz to avoidmalfunction and damage.

3/16

7/16

1/2

5/32

5/16

5/8

9/16

1/4

7/16

Preparation

üAdditional items you may need:

Survey your garage area to see ifyou will need any of the following items:

(2) 2X4 PIECES OFWOOD

Maybe usedto fastenthe header bracketto the structural supports.Alsoused to position the garage door opener during installation and fortesting thesafety reversing sensors.

SUPPORT BRACKET AND FASTENING

HARDWARE

Mustbe used ifyou have a finished ceiling in your garage.

EXTENSION BRACKETS (MODEL

41A5281) OR WOOD BLOCKS

Depending upon garage construction, extension bracketsor wood blocksmaybe needed to install the safety reversing sensor.

FASTENING HARDWARE

Alternate floor mounting of the safety reversing sensor will require hardware not provided.

OUTSIDEQUICKRELEASE

(MODEL7702CB)

Required fora garage with NO access door.

DOOR REINFORCEMENT

Required ifyou have a lightweight steel, aluminum, fiberglass or glasspanel door.

RAIL EXTENSION KIT

Required ifyour garage door is more than 7 feet(2.13 m) high.

Tools Needed

Preparation

Carton Inventory

Your garage door opener is packaged in one carton which contains the motor unit and all parts illustrated below.Accessories vary depending on the garage door opener model purchased.Depending on your model, other accessories may be included with your garage door opener. Instructions for these accessorieswill be attached tothe accessory and are not included in this manual. If anything ismissing, carefully checkthe packing material. Parts may be stuck in the foam.Hardware for assembly and installation is shown on the next page.Save the carton and packing material until the installation and adjustmentis complete.The images throughoutthismanual are for reference only and your productmay lookdifferent.

A. Header bracket

B. Pulley C. Door bracket D. Curved door arm

E. Straight door arm

(Packaged inside rail section)

F. Trolley

NOTE: Be sure to assemble the trolley before sliding onto rail.

G. Emergency release ropeand handle H. Rail (1front and4 center sections)

I. Hanging brackets (2)

(Packaged inside rail section)

J. Garage door opener

K. Sprocket cover and screws

L. “U” bracket M. Belt N. Door control (Motion-Detecting Control

Panel or Smart Control Panel®)

O. Remote control

P. The Protector System

Safetyreversingsensors with2 conductor white and white/black wire attached: SendingSensor (1), Receiving Sensor (1), andSafety Sensor Brackets (2)

NOTSHOWN

White andred/white wire Owner's manual

Carton Inventory

Hex Screw #8x3/8" (3) (packed with the sprocket cover)

Bolt 1/4"-20x1-3/4" (2)

Lock Nut 1/4"-20 (2)

Bolt

Nut 3/8"

Lock Washer 3/8"

Master Link

Spring Trolley Nut

H12

Clevis Pin 5/16"x1-1/2"

H19

Ring Fastener (3)

H15

Hex Bolt 5/16"-18x7/8" (4)

H21

Lock Washer 5/16"-18 (7)

H20

Nut 5/16"-18 (8)

H16

Self-Threading Screw 1/4"-14x5/8" (2)

H14

Clevis Pin 5/16"x1"

H13

Clevis Pin 5/16"x1-1/4"

H17

Carriage Bolt 1/4"-20x1/2" (2)

H18

Wing Nut 1/4"-20 (2)

ASSEMBLY HARDWARE INSTALLATION HARDWARE

Screw 6ABx1-1/2" (2)

Drywall Anchors (2)

Screw 6-32x1" (2)

DOOR CONTROL HARDWARE

Insulated Staples

H11

Lag Screw 5/16"-9x1-5/8" (2)

H10

Lag Screw 5/16"-18x1-7/8" (2)

Threaded Shaft with

Preparation

Trolley

To garage door opener

Wear Pads

Inner Trolley

Outer Trolley

Assembly

1 Assemble the rail and trolley

To prevent NJURY frompinching, keep hands and fingersawayfrom the joints while assembling the rail.

To avoidinstallation difficulties, do not run the garage door openeruntil instructed to do so.

1.1 Assemble the trolley bysliding the inner

trolley into the outer trolley.

1.2 Carefullyremove the straight door arm

and hanging brackets packaged inside the frontrail.

1.3 Align the rails on a flat surface as shown.

The front rail has a cutout window near the end. Make sure that the larger hole on the front rail is facing up.

1.4 Slide the tapered end of each rail section

into the larger end of the rail section in frontof it.The tabs along the side will lock in place.All holes in the rail sections should face up.

1.5 Inserta screwdriver into the hole shown

(thiswill temporarily keep the trolley from sliding off the end of the rail).

1.6 Checktomake sure that the 4 plastic wear

pads are inside the inner trolley.If they are missing checkall the packing material and snap them backinto place.

1.7 Slide the trolley along the railtoward the

screwdriver asshown.

(Mounted in the garage door opener)

HARDWARE

Bolt 1/4"-20x1-3/4"

Lock Nut 1/4"-20

“U” Bracket

Bolts

SLIDE RAIL TO STOPS ON TOP AND SIDES

Cover

Protection

Bolt Hole

Carton

Assembly

2 Fasten the rail to the garage door opener

NOTE: ONLY use the bolts removed from the garage door opener. Place the garage door

To avoid SERIOUSdamage to garage door opener, useONLY those bolts/fasteners mounted in the top of theopener.

opener on the packing material to prevent scratching.

2.1 Insertthebolt (H2) into the hole on the

backend ofthe rail as shown.Tighten securelywiththe lock nut (H4). Do not overtighten.

2.2 Removethe two bolts from the top of the

garage door opener.

2.3 Place the “U” bracket,flatside down onto

the garage door opener and align the brackethole with the bolt holes. Fasten the “U” bracket with the previouslyremoved bolts.

2.4 Prop up the end of the rail on the carton to

help align it with the “U” bracket.

2.5 Slide the rail onto the “U” bracket, until it

reaches all the stopson the top and sides of the “U” bracket.

HARDWARE

Bolt

Bolt 1/4"-20x1-3/4"

Lock Nut 1/4"-20

Nut 3/8"

Lock Washer 3/8"

Screwdriver

Rail

Pulley

Trolley Connector

Assembly

3 Install the pulley

3.1 Lay the beltbeside the rail, as shown.

Grasp the end with the hooked trolley connector and passapproximately12" (30 cm)of belt through the window. Keep the ribbed side toward the rail, and allow it to hang.

3.2 Removethe tape fromthepulley. The

center should be greased,ifnot,regrease the center of thepulley.

3.3 Insertthepulley into thewindow of the

frontrail.

3.4 Insertthebolt (H3) into the rail and pulley.

Tighten securely with the lockwasher (H7) and nut(H6).

3.5 Rotate thepulley to be sure itspinsfreely.

3.6 Insertthebolt (H2) into the hole shown

and fasten with the locknut(H4).

HARDWARE

Master Link

Spring Trolley Nut

Threaded Shaft with

Sprocket

Assembly

4 Install the belt

4.1 Pull thebelt around the pulleyand toward

the trolley. The ribbed side must contact the pulley.

4.2 Hook the trolley connector into the

retaining sloton the trolley asshown.

4.3 Withthe trolley againstthescrewdriver,

dispense the remainder ofthebelt along the rail length toward themotor unit and around the sprocket.The sprocketteeth mustengage thebelt.

4.4 Checktomake sure the belt is not twisted.

Connectthe trolley threaded shaft(H1) withthe master link (H5).

• Push pinsofmaster linkbar through holes in end ofbelt and trolley threaded shaft(H1).

• Push master link cap over pins and past pin notches.

• Slide clip-on spring over cap and onto pin notches until both pins are securely locked in place.

4.5 Removethe spring trolleynut (H8) from

the threaded shaft(H1).

4.6 Insertthetrolley threaded shaft(H1)

through the hole in the trolley.

Spring Trolley Nut

H9 (3)

Hex Screw #8x3/8" (Packed with the sprocket cover)

HARDWARE

(to motor unit)

Nut ring slot

Nut Ring

BEFORE

(2.5 cm)

Nut Ring

AFTER

1-1/4"

(3.18 cm)

Assembly

5 Tighten the belt and install the sprocket cover

5.1 By hand,thread the spring trolley nut on the

threaded shaft(H8) until it is finger tight

To avoid possible SERIOUS NJURY to finger from moving garage door opener:

• ALWAYS keep hand clear of sprocket while operating opener.

• Securely attach sprocketcoverBEFORE operating.

against the trolley. Do notuse any tools. Removethe screwdriver.

5.3 Tighten the spring trolley nut with an adjustable wrench or a 7/16" open end wrenchabout a quarter turnuntil the spring releases and snaps the

nut ring against the trolley. This sets the spring to optimum belt tension.

5.2 Inserta flathead screwdriver tip intoone

of the nutring slots and brace it firmly against the trolley.

5.4 Position the sprocket cover over thegarage

door opener sprocket and attach with hex screws(H9).

Installation

IMPORTANT INSTALLATION INSTRUCTIONS

To reduce the risk of SEVERE INJURY or DEATH:

1. READ AND FOLLOW ALL INSTALLATIONWARNINGS AND INSTRUCTIONS.

2. Install garage door opener ONLY on properlybalanced and lubricated garage door. An

improperly balanced door mayNOT reverse when required and could result in SEVERE INJURY or DEATH.

3. ALL repairs to cables, spring assembliesand other hardware MUST be made bya trained

door systemstechnician BEFORE installing opener.

4. Disable ALL locksand remove ALL ropesconnectedto garage door BEFORE installing

opener to avoid entanglement.

5. Install garage door opener 7 feet(2.13 m) or more abovefloor.

6. Mount the emergencyrelease within reach, butatleast6 feet (1.83 m)above the floor and

avoiding contact with vehicles to avoid accidental release.

7. NEVER connect garage door opener to power source until instructedto do so.

8. NEVERwearwatches, rings or loose clothing while installing or servicing opener.Theycould

be caughtin garage door or opener mechanisms.

9. Install wall-mounted garage door control:

• within sight of the garage door.

• out of reachof children atminimumheight of5 feet (1.5 m).

• away from ALL moving parts of the door.

10. Placeentrapment warning label on wall nextto garage door control.

11. Placemanual release/safetyreversetestlabel in plain viewon inside of garage door.

12. Upon completion ofinstallation,testsafetyreversal system.Door MUST reverse on contact witha 1-1/2"(3.8 cm) high object (or a 2x4 laid flat) on thefloor.

13. To avoid SERIOUS PERSONAL NJURY or DEATHfrom electrocution,disconnectALL electricand battery power BEFORE performing any serviceor maintenance.

14. DO NOT enable the Timer-to-Close functionalityif operating either one-piece or swinging garage doors. To be enabled ONLY when operating a sectional door.

Installation

Sectional door with curved track

Header Wall

Track

2" (5 cm)

Highest Point of Travel

Door

One-piece door with horizontal track

Header Wall

Track

2" (5 cm)

Highest Point of Travel

Door

One-piece door without track: jamb hardware

Header Wall

8" (20 cm)

Highest Point of Travel

Door

Jamb Hardware

Header Wall

Unfinished Ceiling

Vertical Centerline of Garage Door

2x4

Structural Supports

Level (Optional)

OPTIONAL CEILING MOUNT FOR HEADER BRACKET

One-piece door without track: pivot hardware

Header Wall

8" (20 cm)

Highest Point of Travel

Door

Pivot

1 Determine the header bracket

location

To prevent possible SERIOUS INJURY or DEATH:

• Header bracket MUST be RIGIDLY fastened to structural support on header wall or ceiling, otherwise garage door might NOTreverse when required. DO NOT install header bracketover drywall.

• Concreteanchors MUST be used if mounting header bracket or 2x4 into masonry.

• NEVER try to loosen, move or adjust garage door, springs, cables, pulleys, brackets, or their hardware, ALL of which are under EXTREME tension.

• ALWAYS call a trained door systems technician if garage door binds, sticks,or is out of balance.An unbalanced garage door mightNOTreverse when required.

Installation procedures vary according togarage door types.Follow the instructionswhichapply to your door.

1.1 Close the door and markthe inside vertical centerline of the garage door.

1.2 Extend the line onto the header wall above the door.

You can fasten the header bracket within 4 feet (1.22 m) of the left orright of the door center only if a torsionspringorcenterbearing plate is in the way; or you can attachit to the ceiling when clearance is minimal.(Itmay be mounted on the wallupside down if necessary, to gain approximately 1/2" (1 cm).

Ifyou need to install the header bracketon a 2x4 (on wall or ceiling), use lag screws(not provided) tosecurelyfasten the2x4 to structural supports.

1.3 Open your door to the highestpoint of travel as shown.Drawan intersecting horizontal line on

the header wall 2"(5 cm) abovethe high point.

• 2" (5 cm)above the high pointfor sectional door and one-piece door with track.

• 8" (20 cm) above the high point for one-piece door withouttrack. Thisheight will provide travel clearance for thetop edge of the door.NOTE:If the total number of inches exceeds the height

available in your garage, use the maximumheight possible, or refer to page 13 for ceiling installation.

HARDWARE

H11 (2)

Lag Screw 5/16"-9x1-5/8"

Wall Mount

Optional Mounting Holes

H11

Vertical Centerline of Garage Door

(Header Wall)

Header Bracket

2x4 Structural Support

Door Spring

(Garage Door)

Highest Point of Garage Door Travel

Horizontal Line

(Header Wall)

Ceiling Mounting Holes

(Finished Ceiling)

Vertical Centerline of Garage Door

Header Bracket

6" (15 cm) Maximum

Door Spring

(Garage Door)

H11

Installation

2 Install the Header Bracket

You can attachthe headerbracketeither to the wall above thegarage door, or to the ceiling. Follow the instructionswhich will work bestfor your particular requirements.Donot install the

header bracket over drywall.If installing into masonry,use concrete anchors (not provided).

OPTION A WALL INSTALLATION

2.1A Center the bracket on the vertical

centerline with the bottom edge of the bracketon the horizontal line as shown (with the arrowpointing toward the ceiling).

2.2A Markthe vertical set of bracket holes (do

not use the holes designated forceiling mount).Drill 3/16" pilotholes and fasten the bracket securely to a structural support with the hardware provided (H11).

OPTION B CEILING INSTALLATION

2.1B Extend the vertical centerline onto the

ceiling asshown.

2.2B Center the bracket on the verticalmark,

no more than 6" (15 cm) from the wall. Make sure the arrow is pointing away fromthe wall. The bracketcanbe mounted flush againstthe ceiling when clearance is minimal.

2.3B Markthe side holes.Drill 3/16" pilotholes

and fasten bracket securely to a structural support with the hardware provided (H11).

H12

H19

HARDWARE

H12

Clevis Pin 5/16"x1-1/2"

H19

Ring Fastener

Connected Disconnected

One-piece door without

tracks

All other door types

Installation

3 Attach the rail to the header bracket

3.1 Align the rail withthe header

bracket.Insert the clevis pin (H12) through the holesin the header bracketand rail.Secure withthe ring fastener (H19).

NOTE: Use the packing material as a protective base for the garage door opener.

4 Position the garage door opener

To prevent damage to garage door, restgarage door opener rail on 2x4 placed on top section of door.

4.1 Removethe packing material and liftthe

garage door opener onto a ladder.

NOTE: A 2x4 is ideal for setting the distance between the rail and the door. Ifthe ladder is not tall enough you will need help at this point.

4.2 Fullyopen the door and placea 2x4 (laid flat) under the rail.For one-piecedoors without

tracks,lay the 2x4 on it's side.

NOTE: Ifthe door hitsthe trolley when itis raised, pull the trolley release arm down to disconnectthe inner and outer trolley. Slide the outer trolley toward the garage door opener. The trolley can remain disconnected until instructed.

HARDWARE

H10 (2)

Lag Screw 5/16"- 18x1-7/8"

H15 (2)

Hex Bolt 5/16"- 18x7/8"

H21 (2)

Nut 5/16"-18

H20 (2)

Lock Washer 5/16"-18

Finished Ceiling

Unfinished Ceiling

Finished Ceiling

H10

(not provided)

H10

(not provided)

H15

H20

H21

Installation

5 Hang the garage door opener

To avoid possible SERIOUS NJURY from a falling garage door opener,fasten it SECURELY to structural supportsofthegarage. Concrete anchorsMUST be usedif installing ANY bracketsintomasonry.

Hanging thegarage door opener will vary depending on your garage.Below are three example installations.Your installation maybe different.ForALL installations the garage door opener MUSTbe connected to structural supports.Theinstructions illustrate one of the examples below.

5.1 On finished ceilings,use the lag screws

(H10) to attach a support bracket (not provided) tothe structural supports before installing the garage door opener.

5.4 Attach the end ofeach hanging bracketto

the support bracket with appropriate hardware (not provided).

5.2 Makesure the garage door opener is

aligned withthe header bracket.Measure the distance from each side of the garage door opener tothe support bracket.

5.5 Attach the garage door opener to the

hanging bracketswith the bolts(H21), lockwashers(H15) and nuts (H20).

5.3 Cutboth pieces of the hanging bracket

(not provided) to required lengths.

5.6 Removethe 2x4 and manually close the

door. If the door hits the rail,raise the header bracket.

+ 33 hidden pages