CES easy-DISPATCH User's Manual

easy-DISPATCH

USERS MANUAL

CES WIRELESS TECHNOLOGIES CORP.

925-122 South Semoran Blvd.,

Winter Park, FL 32792

Tel: [phone]

Fax: [phone]

e-mail: [e-mail]

[e-mail]

Ref: MAN94

A CES PUBLICATION © 1998

Printed in USA

Warranty

CES Wireless Technologies, (CES), warrants this product to be free from defects in material and
workmanship for two years from date of shipment. If a malfunction occurs, it will be repaired or replaced
(at our option) without charge for materials or labor if returned to the factory. This warranty does not
apply to parts damaged due to improper use- including accident, neglect, unreasonable use, and improper
installation - or to unauthorized alterations or modifications of the equipment. It does not extend to
damage incurred by natural causes such as lightening, fire, floods, or other such catastrophes, nor to
damage caused by environmental extremes, such as power surges and or transients. It does not extend to
microprocessors if is determined that the failure of a micro is due to static damage, application of
improper voltages to the unit, or other problems not related to circuit design. In such case or in the case of
a desire to update the micro to a different version of software, such request must be specified in writing,
and there will be a charge agreed upon by both parties.

This product is warranted to meet published specifications and to operate as specified only when properly
installed in radio equipment which complies with US FCC specification and the applicable radio
manufacturer’s specifications. CES is not responsible for any operational problems caused by system
design, outside interference, or improper installation. Installation and programming of this CES product
must be completed by a qualified two-way radio technician or engineer.

Equipment for repair must be returned to the factory, freight prepaid, only with prior authorization. Please
call 407-679-9440 for an RMA number. A brief letter describing the nature of the defect should be
included with the merchandise. Repair by other than CES will void this warranty. In-warranty
merchandise must be shipped, freight prepaid, to CES. CES will return the repaired or replaced
equipment prepaid to purchaser, within the United States. Outside the US freight must be paid by the
customer.

This warranty applies to the original purchaser of the equipment only. CES is not liable under this
warranty, or any implied warranty, for loss of use or for other consequential loss or damage experienced
by the purchaser. Some states do not permit the exclusion or limitation of implied warranties or
consequential damages. This warranty provides special legal rights, and the purchaser may have other
rights that vary from state to state.

Copyright

The information in this manual, and any software in this product remains the property of CES.
Duplication, or disclosure is not permitted without the prior written consent of CES. CES reserves the
right to change products, specifications, and installation data at any time, without notice.

All information contained in this document is carefully prepared and offered in good faith as a guide in
the installation, operation, use and servicing of our products. Installers must insure that the final
installation operates satisfactory, within relevant regulatory requirements. We accept no responsibility for
incorrect installations.

ARIS™ and auto-CALL™ are trademarks of CES
ARi-195e and zone-CALL ™ are trademarks of CES
LTR™ is a registered trademark of E.F. Johnson Company
Smartnet™ is a trademark of Motorola Communications
Windows and Windows ‘95 are registered trademarks of Microsoft Corporation
IBM is a trademark of International Business Machines

A CES PUBLICATION Copyright CES 1998

1.0 Introduction

easy-DISPATCH is a base computer display center allowing a dispatcher to receive
information from a mobile radio or remote alarm transmitter. The functionality of the
center is determined by the signaling module installed in the mobile radio, normally the
CES ARi-100.

Features:

• Individual unit, vehicle ID, remote alarm ID.

• Multiple status fields that can be used for status, or other information transfer between

mobile, remote location and base.

• Time, date and message fields for each unit.

• Logging of traffic to disk.

• Entries may be edited as they appear on screen.

• Databases for Vehicles and Drivers.

1.1 System Requirements

To use easy-DISPATCH you must have the following hardware and software:

• A computer capable of running Windows95™, which must be installed.

• A minimum of 8MB of RAM, although 16MB is recommended.

• A hard disk with at least 10MB of free space.

• An available Serial Communications Port for communication with the ?

• If you are using the Gateway Mode then another Serial Communications Port will be

required.

1.2 Installation
easy-DISPATCH is distributed on 3.5” 1.44MB diskettes. The number of diskettes is

subject to change.

The installation is started by running SETUP. Since SETUP is a Windows95 program you
must start Windows95 first. Next select the Start button, then select Run and type
A:\SETUP.EXE. Replace “A:\” with “B:\” if installing from Drive B. Press the OK
button. To install easy-DISPATCH click on the Next button in each dialog box, then
Finish when SETUP is complete. If easy-DISPATCH is distributed on more than one
diskette SETUP will tell you when to insert each diskette.

2.0 Running easy-DISPATCH

To launch easy-DISPATCH select the Start button, select Programs, then select easy-
DISPATCH.

The main dispatcher window will be displayed. It will look something like this:

2.1 Activity Tab

This window is the main window for monitoring dispatch activity. Note that dispatch
activity is displayed only in the Activity tab. As statuses are received they will be displayed
in the grid. The columns in the grid are Mobile Number, Status, Channel, Time, Date and
Message.

To start or stop receiving statuses select the File pull down menu and then click on
Start/Stop. The labels in the lower left hand corner of the window, above the Exit button,
display the current status. If the labels have the word “Open” in them then easy­DISPATCH has opened the serial communication port(s) as configured (see section 3.2
for information on configuring the serial communication ports) and it is awaiting valid
data. Otherwise, the serial ports are not open and no data will be received.

As each status is received it is time and date stamped for future reference. By default each
new status received is displayed at the bottom of the grid. To have each new message be