CenturyLink Calling Features User Guide
™
CenturyLink
Calling Features
User Guide
Table of Contents
PAGE
Caller ID 1
Know who’s calling before you pick up the phone.
Call Waiting 2
Never miss an important call.
Call Waiting ID 3
Know who’s calling you while you’re talking on the phone.
3-Way Calling 3
Enables three people at different telephone numbers to talk.
✱66 Busy Redial 4
Avoid redialing busy telephone numbers.
Call Forwarding 5
You’ll always keep in touch when you’re on the move
by forwarding your calls wherever you go.
• Variable Call Forwarding 5
• Fixed Call Forwarding 8
Distinctive Ring 9
Offers the flexibility of two phone numbers for your
single line, each with its own special ring.
✱69 Call Return 10
Calls back the last number that called you.
Cancel Call Waiting 11
Avoid Call Waiting interruptions as needed.
Anonymous Call Rejection 12
Avoid calls from people who don’t identify themselves
on Caller ID.
Call Screening Services 12
✱63 Selective Call Forwarding 13
Forwards calls from specific phone numbers to the
number of your choice.
✱64 Selective Call Acceptance 14
Screen your calls and only allow certain numbers to
ring through.
✱60 Selective Call Rejection 14
Prevent calls from certain phone numbers.
VIP Alert 15
Identifies preferred callers with a special ring.
Speed Call (8 or 30) 15
Create a list of phone numbers that can be called by
using a one or two-digit code.
Quick Reference Card Inside Back Cover
Before you begin
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Here are a few tips to assist you in using this guide:
❖ The touch call pad is the numbered push-button pad you use to
dial telephone numbers.
❖ The hookswitch is the button that disconnects your call when
you hang up the telephone. When the instructions read, “press
and release the hookswitch,” hold the hookswitch down for more
than one second.
❖ If your telephone has a “flash” button, you can press that
instead of the hookswitch.
❖ If your telephone has a pulse/tone switch, place the switch on
“tone” for touch call service.
❖ When using some calling services, you will be instructed to
press either the
✱ or the # key.
Caller ID
Find out who’s calling before you answer the telephone. Caller ID
displays the telephone number and/or name and number of the
caller on a special display unit.
1. Wait for one full ring.
2. Look at your Caller ID display unit for the telephone
number and/or name and number associated with the
incoming call.
NOTES ABOUT CALLER ID:
❖ A Caller ID display unit is a separate piece of equipment
that is required for this service. Display units vary in design
and features.
❖ If you have Call Waiting, Caller ID doesn’t display
information for any calls that come through when you’re on
the telephone unless you have Call Waiting ID on your line
and compatible equipment.
❖ If your caller is using a privacy feature, the Caller ID display
may read “Private Number” instead of the caller’s name/
number.
1
❖ Some calls may show “Out-of-Area” instead of the caller’s
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name/number because the calling information was not
received.
❖ The name displayed is based on the listing in the
CenturyLink database.
Call Waiting
Talk on the telephone for as long as you want without worrying
about missing a call. Call Waiting alerts you to a second incoming
call when you are on the telephone. You will hear a Call Waiting
tone during a call and the person calling will hear normal ringing
until you answer.
4When you hear the Call Waiting tone, you have several options:
❖ End the original call and answer the waiting call.
•
• Hang up and the telephone will ring with the
second caller.
❖ Place the original call on hold and answer the waiting call.
Press and release the hookswitch to put the first person
on hold and answer the second call. You can alternate
between the two calls and both conversations will
remain private.
❖ Ignore the Call Waiting tone and use ✱69 Call Return
to identify the second caller once you have finished the
original call.
❖ Ignore the Call Waiting tone and let the second call forward
to Voice Mail (if activated) or another number (if you have
set up Call Forward – No Answer).
2
NOTES ABOUT CALL WAITING:
❖ If the first caller hangs up, you will automatically be
❖ Call Waiting allows you to have two people on your
connected to the waiting call within two seconds.
telephone at the same time – one on hold and one to
whom you are talking. A third caller will hear a busy signal
(the call may forward to Voice Mail or another number if
those services are activated).
Call Waiting ID
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Enjoy the benefits of Caller ID with Call Waiting. Call Waiting ID
allows you to see the telephone number and/or name and number
of the incoming caller when you are on the telephone.
❖ A Call Waiting tone alerts you to another incoming call.
NOTES ABOUT CALL WAITING ID:
❖ See the second caller’s name and/or name and number on
a special Caller ID display unit.
❖ Enjoy your options:
• Put one call on hold while you take another call.
• End one call to take another call.
• Alternate between two calls.
• Ignore the tone until the caller hangs up or the call
transfers to Voice Mail or another number if those
services are activated.
❖ You must have Call Waiting and Caller ID activated on your
line in addition to Call Waiting ID.
❖ Requires a Call Waiting ID compatible display unit.
❖ See the Caller ID section of this guide for more information.
3
3-Way Calling
3-Way Calling lets three people at different telephone numbers
talk together at the same time, no matter who placed the first call.
4To Add a Third Person to Your Call:
1. With the first person on the line, press and release the
2. Listen for three tones followed by a dialtone.
3. Dial the number of the third person. Once the person
Note: If you get a busy signal or no answer when calling the third person, just
press and release the hookswitch twice to continue your original call.
hookswitch to put the call on hold.
answers, you can talk privately before connecting the
person on hold.
❖ To bring the person on hold back into the conversation and
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complete the 3-Way call, press and release the hookswitch
for one second and all three of you will be connected.
❖ To disconnect, have either person hang up and you can
continue a 2-Way call.
NOTES ABOUT 3-WAY CALLING:
❖ You may use 3-Way Calling to add another person, no
matter who placed the first call; however, if you hang up,
the other two people will also disconnect.
❖ When the 3-Way Call includes long distance, you pay only
for the call(s) you make.
❖ Call Waiting does not work during a 3-Way Call.
✱66 Busy Redial
Have your telephone automatically redial busy numbers for
you. When you reach a busy number, use ✱66 Busy Redial to
monitor the number you called and ring you back when the line is
available.
4 To Use After Dialing a Busy Number:
1. Press and release the hookswitch (or hang up and lift the
handset again).
2. Listen for a dialtone and press
number is still busy, a recording will tell you that your call is next in line.
Note: You will hear two normal ringing tones or an announcement. If the called
3. Hang up.
Note: When the number you called is no longer busy, your telephone will ring
with a distinctive ring (short-short-long ring – ringing tones may vary).
4. Lift the handset and the call will be connected (you will
hear a normal ringing tone).
✱66.
4
4To Cancel a Request:
❖ Listen for a dialtone and press ✱86.
NOTES ABOUT ✱ 66 BUSY REDIAL:
❖ Only works for calls made to numbers within your defined
calling area.
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