Centrex M9417, M9316, M9216, M9009, M8009 User Manual

SINGLE LINE
REGULAR TELEPHONE SETS

M9417
M9316
M9216
M9009
M8009

USER GUIDE

C

ENTREX

mts.ca

o

CALLING AN OUTSIDE NUMBER

•

Local Calls – Dial outside access code (if
applicable) + 10 digit telephone number
(area code + 7-digit number).

•

Long Distance – Dial outside access code
(if applicable) + 1 + 10 digit telephone
number.

o

CALL DISPLAY BLOCKING

Display Blocking prevents your name and
phone number from appearing on a display
screen on a per-call basis.
“Private Name/Number” or “Unknown
Name/Number” will be displayed instead of
your phone number and name.

To Activate

• Dial

*

967 before dialing outside access

code + 10 digit number.

o

TRANSFER

Lets you transfer an active call to another party.

• Call on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial internal or external number

(see note 1).

• Announce the call.

• Hang up or press RELEASE.

o

CONFERENCE

Lets you establish a call with 2 internal
and/or external parties.

• First party on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial second number (see note 1).

• Announce conference.

• Press LINK to join all parties.

o

CONSULT PRIVATELY

While active on one call, you can call
another party, talk privately, and then return
to the original party.

• Call on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial second number (see note 1).

• Consult privately.

• When second caller hangs up, you are

automatically reconnected to the original
party.

NOTE 1: If no answer, busy or misdialed, press
the LINK key twice to clear the tone and return to
original party.

o

CALL FORWARD NO ANSWER –
PREASSIGNED

If you do not answer your telephone within
a specified time, the call will forward to a
predetermined destination. Applicable to
internal and/or external calls. This is
prog

rammed by MTS.

o

CALL FORWARD BUSY – PREASSIGNED

If your phone is busy, incoming calls will
forward to a predetermined destination.
Applicable to internal and/or external calls.
This is programmed by MTS.

o

CALL FORWARD

Let

s you re-route your calls to another
internal or external telephone number. Call
Forward will override any Preassigned Call
Forward No Answer and/or Busy that is
programmed on your set. If you receive a call
while Call Forward is activated, your phone
will ring a short ring to alert you that Call
Forward is active on your set. If you hear a
fast busy while trying to activate Call
Forward, it means you already have an active
Call Forward destination programmed. You
must cancel the active destination before
establishing a new Call Forward destination.

To Activate Call Forward

• Lift handset.

• Dial Call Forward Activate access code

*

70.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial number (either internal extension

number or external access code + 10
digit number).

• Listen for confirmation tone (4 quick

beeps followed by a fast busy tone).

• Hang up.

• Your phone is available for placing

outbound calls if desired.

To Cancel Call Forward

• Lift handset.

• Dial Call Forward Cancel access code

*

71.

• Listen for confirmation tone (4 quick

beeps followed by fast busy).

• Hang up.

To Verify Call Forward

• Call your own number and it will ring

the number designated.

o

CALL HOLD

Lets you put an active call on “hold”. Your
line will appear busy to other callers. Held
party hears music if your company
subscribes to it.

To Hold a Call

• Call on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial Call Hold access code

*

76.

• Listen for confirmation tone (4 quick

beeps).

• Hang up (see note 2).

OR

• Call on line.

• Press HOLD key.

• Hang up (see note 3).

To Retrieve a Held Call

• Lift handset.

NOTE 2: A

t a predetermined interval, your phone

will ring once to remind you of the held call.

NOTE 3:

Music will only be provided if you use
the *76 method, not if you use the HOLD key on
your set.

o

CALL PARK

Lets you “park” a call against your extension
number. Unlike HOLD where your line is
still busy, Call Park frees up your line to
receive or place other calls. The parked call
can be retrieved from any telephone that has
the Call Park feature. If a parked call is not
retrieved within a specified time, the call will
re-ring your phone.

• Call on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial Call Park access code

*

74.

• Listen for confirmation tone (2 quick

beeps followed by silence).

• Hang up.

o

DIRECTED CALL PARK

Lets you “park” a call against any extension
number.

• Call on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial Directed Call Park access code

• Listen for confirmation tone (2 quick

beeps followed by silence).

• Dial the extension number that you want

to park the call against.

• Hang up.

o

CALL PARK RETRIEVAL

A parked call can be retrieved from any
telephone that has the Call Park or Directed
Call Park feature.

• Lift handset.

• Dial Call Park Retrieve access code

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial the extension number that the call is

parked against.

• Announce yourself.

o

CALL PICKUP

Lets you answer other ringing telephones in
your Call Pickup Group. If you are using your
telephone, you must terminate, transfer, or
park your call before you can use Call Pickup.

• Lift handset.

• Dial Call Pickup access code

• Announce yourself.

o

DIRECTED CALL PICKUP

Lets you answer any ringing telephone in
your company. If you are using your
telephone, you must terminate, transfer, or
park your call before you can use Directed
Call Pickup.

• Lift handset.

• Dial Directed Call Pickup access code

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial extension number of telephone to be

answered.

• Announce yourself.

• When second caller hangs up, you are

automatically reconnected to the original
party.

NOTE 1: If no answer, busy or misdialed, press
the LINK key twice to clear the tone and return to
original party.

o

CALL FORWARD NO ANSWER –
PREASSIGNED

If you do not answer your telephone within
a specified time, the call will forward to a
predetermined destination. Applicable to
internal and/or external calls. This is
programmed by MTS.

o

CALL FORWARD BUSY – PREASSIGNED

If your phone is busy, incoming calls will
forward to a predetermined destination.
Applicable to internal and/or external calls.
This is programmed by MTS.

o

CALL FORWARD

Let

s you re-route your calls to another
internal or external telephone number. Call
Forward will override any Preassigned Call
Forward No Answer and/or Busy that is
programmed on your set. If you receive a call
while Call Forward is activated, your phone
will ring a short ring to alert you that Call
Forward is active on your set. If you hear a

fast busy while trying to activate Call
Forward, it means you already have an active
Call Forward destination programmed. You
must cancel the active destination before
establishing a new Call Forward destination.

To Activate Call Forward

• Lift handset.

• Dial Call Forward Activate access code

*

70.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial number (either internal extension

number or external access code + 10
digit number).

• Listen for confirmation tone (4 quick

beeps followed by a fast busy tone).

• Hang up.

• Your phone is available for placing

outbound calls if desired.

To Cancel Call Forward

• Lift handset.

• Dial Call Forward Cancel access code

*

71.

• Listen for confirmation tone (4 quick

beeps followed by fast busy).

• Hang up.

To Verify Call Forward

• Call your own number and it will ring

the number designated.

o

CALL HOLD

Lets you put an active call on “hold”. Your
line will appear busy to other callers. Held
party hears music if your company

subscribes to it.

To Hold a Call

• Call on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial Call Hold access code

*

76.

• Listen for confirmation tone (4 quick

beeps).

• Hang up (see note 2).

OR

• Call on line.

• Press HOLD key.

• Hang up (see note 3).

To Retrieve a Held Call

• Lift handset.

NOTE 2: A

t a predetermined interval, your phone

will ring once to remind you of the held call.

NOTE 3:

Music will only be provided if you use
the *76 method, not if you use the HOLD key on
your set.

o

CALL PARK

Lets you “park” a call against your extension
number. Unlike HOLD where your line is
still busy, Call Park frees up your line to
receive or place other calls. The parked call
can be retrieved from any telephone that has

the Call Park feature. If a parked call is not
retrieved within a specified time, the call will
re-ring your

phone.

• Call on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial Call Park access code

*

74.

• Listen for confirmation tone (2 quick

beeps followed by silence).

• Hang up.

o

DIRECTED CALL PARK

Lets you “park” a call against any extension
number.

• Call on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial Directed Call Park access code

*

89.

• Listen for confirmation tone (2 quick

beeps followed by silence).

• Dial the extension number that you want

to park the call against.

• Hang up.

o

CALL PARK RETRIEVAL

A parked call can be retrieved from any
telephone that has the Call Park or Directed
Call Park feature.

• Lift handset.

• Dial Call Park Retrieve access code

*

75.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial the extension number that the call is

parked against.

• Announce yourself.

o

CALL PICKUP

Lets you answer other ringing telephones in
your Call Pickup Group. If you are using your
telephone, you must terminate, transfer, or
park your call before you can use Call Pickup.

• Lift handset.

• Dial Call Pickup access code

*

73.

• Announce yourself.

o

DIRECTED CALL PICKUP

Lets you answer any ringing telephone in
your company. If you are using your
telephone, you must terminate, transfer, or
park your call before you can use Directed
Call Pickup.

• Lift handset.

• Dial Directed Call Pickup access code

*

79.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial extension number of telephone to be

answered.

• Announce yourself.

CENTREX

mts.ca

o

CALL WAITING

While talking on a call, a tone through your
handset (one beep repeated once in 10
seconds) advises you that a call is waiting. If
you do not answer the waiting call within a
specified time and your set is programmed
with Preassigned Call Forward No Answer,
the call may forward there providing your
company has subscribed to this option.

• Hang up handset, telephone rings, answer

waiting call.

OR

• Press RLS key, answer waiting call.

OR

• Press LINK key. Original call is automat-

ically on hold.

• Second party is on line.

• Press LINK key to return to original party.

• You may flip-flop between calls as often as

you wish by pressing the LINK key.

o

CAMP-ON

While talking on a call, one beep tone heard
through your handset notifies you that
another call is waiting for you from the
Main Answering position. If you do not
answer a camped-on call within a specified
time, it will return to the originating station.

• Follow same procedure as Call Waiting.

o

GROUP INTERCOM

Lets you call another party within your
intercom group by dialing a 1- or 2- digit
code.

• Lift handset.

• Dial # plus the 1- or 2- digit code plus #.

o

LAST NUMBER REDIAL

Lets you dial the last number you manually
dialed from your phone.

• Lift handset.

• Dial # key twice.

o

MESSAGE WAITING

When a caller leaves a message in your
mailbox your message indicator will be lit.
If you do not have a message indicator you
will hear a stutter dial tone.

• Lift handset.

• Dial MessageManager

TM

number (access

code + 10 digit number).

o

SPEED CALL

SPEED CALL-8 or -10

Let

s you personally pre-program and store 8 or

10 frequently called telephone numbers on
your phone. Each phone number is assigned a
1-digit code (0-7 or 0-9). By dialing the 1-digit
code, the phone number is dialed for you.
Speed Call-8 and -10 cannot be shared.

SPEED CALL-30 or -50 or -70

Allows for the pre-programing, storing and
sharing of 30 or 50 or 70 frequently called
telephone numbers. Each phone number is
assigned a 2-digit code (00-29 or 00-49 or
00-69). By dialing the code, the number is
dialed for you. Speed Call-30 or -50 or -70 lists
can be shared. If shared, only 1 phone is
designated as a controller and only the
controller can pre-program the phone numbers.
Other phones are programmed with access to
use the Speed Call-30 or -50 or -70 list.

To Program a Speed

Call Number

• Lift handset.

• Dial Speed Call Program access code:

•

*

77 for Speed Call-8 or -10

•

*

78 for Speed Call-30 or -50 or -70

• Listen for special dial tone (4 quick

beeps followed by dial tone).

• Dial the 1- or 2-digit code + outside

access code + 10-digit phone number

followed by the # key.

• Listen for confirmation tone (4 quick

beeps followed by fast busy).

• Hang up.

• Repeat procedure for each phone

number to be added or changed.

To Delete a Speed Call Number

• Lift handset.

• Dial Speed Call Program access code:

•

*

77 for Speed Call-8 or -10

•

*

78 for Speed Call-30 or -50 or -70

• Dial the assigned 1- or 2-digit code

followed by the # key.

• Hang up.

To Use Speed Call

• Lift handset.

• Dial

*

key plus 1- or 2-digit code + #

key.

MTS STAT 9419

2012-02 (07)

ACCESS CODES

Call Display Blocking *967

Call Forward

• Activate

*

70

• Cancel

*

71

Call Hold

*

76

Call Park

*

74

Directed Call Park

*

89

Call Park Retrieval

*

75

Call Pickup

*

73

Directed Call Pickup

*

79

Group Intercom # + Code + #

Last Number Redial # #

Speed Call -8 or -10 number

• Program

*

77

• Use

*

+ Code + #

Speed Call -30 or -50 or -70

• Program

*

78

• Use

*

+ Code + #

If you have an M9000 series or M8009 set,
your memory keys may be programmed as a
LINK key + a feature access code.

MessageManager is a trade-mark of Stentor Resource Centre Inc. and the MTS design
mark is a registered trade-mark of Manitoba Telecom Services Inc., both used under
license.

• Dial Call Forward Cancel access code

*

71.

• Listen for confirmation tone (4 quick

beeps followed by fast busy).

• Hang up.

To Verify Call Forward

• Call your own number and it will ring

the number designated.

o

CALL HOLD

Lets you put an active call on “hold”. Your
line will appear busy to other callers. Held
party hears music if your company
subscribes to it.

To Hold a Call

• Call on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial Call Hold access code

*

76.

• Listen for confirmation tone (4 quick

beeps).

• Hang up (see note 2).

OR

• Call on line.

• Press HOLD key.

• Hang up (see note 3).

To Retrieve a Held Call

• Lift handset.

NOTE 2: A

t a predetermined interval, your phone

will ring once to remind you of the held call.

NOTE 3:

Music will only be provided if you use
the *76 method, not if you use the HOLD key on
your set.

o

CALL PARK

Lets you “park” a call against your extension
number. Unlike HOLD where your line is
still busy, Call Park frees up your line to
receive or place other calls. The parked call
can be retrieved from any telephone that has
the Call Park feature. If a parked call is not
retrieved within a specified time, the call will
re-ring your phone.

• Call on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial Call Park access code

*

74.

• Listen for confirmation tone (2 quick

beeps followed by silence).

• Hang up.

o

DIRECTED CALL PARK

Lets you “park” a call against any extension
number.

• Call on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial Directed Call Park access code

*

89.

• Listen for confirmation tone (2 quick

beeps followed by silence).

• Dial the extension number that you want

to park the call against.

• Hang up.

o

CALL PARK RETRIEVAL

A parked call can be retrieved from any
telephone that has the Call Park or Directed
Call Park feature.

• Lift handset.

• Dial Call Park Retrieve access code

*

75.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial the extension number that the call is

parked against.

• Announce yourself.

o

CALL PICKUP

Lets you answer other ringing telephones in
your Call Pickup Group. If you are using your
telephone, you must terminate, transfer, or
park your call before you can use Call Pickup.

• Lift handset.

• Dial Call Pickup access code

*

73.

• Announce yourself.

o

DIRECTED CALL PICKUP

Lets you answer any ringing telephone in
your company. If you are using your
telephone, you must terminate, transfer, or
park your call before you can use Directed
Call Pickup.

• Lift handset.

• Dial Directed Call Pickup access code

*

79.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial extension number of telephone to be

answered.

• Announce yourself.

• Listen for confirmation tone (2 quick

beeps followed by silence).

• Hang up.

o

DIRECTED CALL PARK

Lets you “park” a call against any extension
number.

• Call on line.

• Press LINK key.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial Directed Call Park access code

*

89.

• Listen for confirmation tone (2 quick

beeps followed by silence).

• Dial the extension number that you want

to park the call against.

• Hang up.

o

CALL PARK RETRIEVAL

A parked call can be retrieved from any
telephone that has the Call Park or Directed
Call Park feature.

• Lift handset.

• Dial Call Park Retrieve access code

*

75.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial the extension number that the call is

parked against.

• Announce yourself.

o

CALL PICKUP

Lets you answer other ringing telephones in
your Call Pickup Group. If you are using you

r

telephone, you must terminate, transfer, or
park your call before you can use Call Pickup

.

• Lift handset.

• Dial Call Pickup access code

*

73.

• Announce yourself.

o

DIRECTED CALL PICKUP

Lets you answer any ringing telephone in
your company. If you are using your
telephone, you must terminate, transfer, or
park your call before you can use Directed
Call Pickup.

• Lift handset.

• Dial Directed Call Pickup access code

*

79.

• Listen for special dial tone (4 quick beeps

followed by dial tone).

• Dial extension number of telephone to be

answered.

• Announce yourself.

SINGLE LINE
REGULAR TELEPHONE SETS

M9417
M9316
M9216
M9009
M8009

USER GUIDE

CENTREX

mts.ca

o

SPEED CALL

SPEED CALL-8 or -10

Let

s you personally pre-program and store 8 or
10 frequently called telephone numbers on
your phone. Each phone number is assigned a
1-digit code (0-7 or 0-9). By dialing the 1-digit
code, the phone number is dialed for you.
Speed Call-8 and -10 cannot be shared.

SPEED CALL-30 or -50 or -70

Allows for the pre-programing, storing and
sharing of 30 or 50 or 70 frequently called
telephone numbers. Each phone number is
assigned a 2-digit code (00-29 or 00-49 or
00-69). By dialing the code, the number is
dialed for you. Speed Call-30 or -50 or -70 lists
can be shared. If shared, only 1 phone is
designated as a controller and only the
controller can pre-program the phone numbers.
Other phones are programmed with access to
use the Speed Call-30 or -50 or -70 list.

To Program a Speed C

all Number

• Lift handset.

• Dial Speed Call Program access code:

•

*

77 for Speed Call-8 or -10

•

*

78 for Speed Call-30 or -50 or -70

• Listen for special dial tone (4 quick

beeps followed by dial tone).

• Dial the 1- or 2-digit code + outside

access code + 10-digit phone number
followed by the # key.

• Listen for confirmation tone (4 quick

beeps followed by fast busy).

• Hang up.

• Repeat procedure for each phone

number to be added or changed.

To Delete a Speed Call Number

• Lift handset.

• Dial Speed Call Program access code:

•

*

77 for Speed Call-8 or -10

•

*

78 for Speed Call-30 or -50 or -70

• Dial the assigned 1- or 2-digit code

followed by the # key.

• Hang up.

To Use Speed Call

• Lift handset.

• Dial

*

key plus 1- or 2-digit code + #

key.

MTS STAT 9419

2012-02 (07)

ACCESS CODES

Call Display Blocking *967

Call Forward

• Activate

*

70

• Cancel

*

71

Call Hold

*

76

Call Park

*

74

Directed Call Park

*

89

Call Park Retrieval

*

75

Call Pickup

*

73

Directed Call Pickup

*

79

Group Intercom # + Code + #

Last Number Redial # #

Speed Call -8 or -10 number

• Program

*

77

• Use

*

+ Code + #

Speed Call -30 or -50 or -70

• Program

*

78

• Use

*

+ Code + #

If you have an M9000 series or M8009 set,
your memory keys may be programmed as a
LINK key + a feature access code.

MessageManager is a trade-mark of Stentor Resource Centre Inc. and the MTS design
mark is a registered trade-mark of Manitoba Telecom Services Inc., both used under
license.

SINGLE LINE
REGULAR TELEPHONE SETS

M9417
M9316
M9216
M9009
M8009

USER GUIDE

CENTREX

mts.ca

MTS STAT 9419

2012-02 (07)

ACCESS CODES

Call Display Blocking *967

Call Forward

• Activate

*

70

• Cancel

*

71

Call Hold

*

76

Call Park

*

74

Directed Call Park

*

89

Call Park Retrieval

*

75

Call Pickup

*

73

Directed Call Pickup

*

79

Group Intercom # + Code + #

Last Number Redial # #

Speed Call -8 or -10 number

• Program

*

77

• Use

*

+ Code + #

Speed Call -30 or -50 or -70

• Program

*

78

• Use

*

+ Code + #

If you have an M9000 series or M8009 set,
your memory keys may be programmed as a
LINK key + a feature access code.

MessageManager is a trade-mark of Stentor Resource Centre Inc. and the MTS design
mark is a registered trade-mark of Manitoba Telecom Services Inc., both used under
license.