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USER GUIDE
BUSINESS TELEPHONES
M5208
M5209
M5216
M5312
M5316
CENTREX
o RECEIVING A CALL ON YOUR PRIME LINE
•
Set rings & line indicator flashes.
•
Lift handset to answer.
o RECEIVING A CALL ON ANOTHER LINE
•
Set rings & line indicator flashes.
•
Press line key.
•
Lift handset to answer.
o PLACING A CALL WITH HANDSET ON-HOOK
•
Select a free line.
•
Dial tone is heard through speaker.
•
Dial number.
•
When ringing starts, lift handset.
NOTE 1: If called number is busy, press RING AGAIN
and RLS or RLS.
o PLACING A CALL WITH HANDSET OFF-HOOK
•
From Your Prime Line
•
Lift handset and dial number.
•
From Another Line
•
Press a free line key.
•
Lift handset and dial number.
o VOLUME CONTROL
•
Eight volume levels are available.
•
Volume can be adjusted only when tones are
heard through the speaker.
•
VOL UP or VOL DOWN keys increase or decrease
volume by one level each time key is pressed.
•
When desired volume level is reached, press VOL
UP and VOL DOWN keys simultaneously to lock
volume level.
o CALLING AN OUTSIDE NUMBER
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Select a free line.
•
Dial the outside access code + telephone number.
o LAST NUMBER REDIAL
This feature automatically dials the last number you
had manually dialed from your phone.
•
Select a free line.
•
Press the # key twice.
o TRANSFER
Allows you to transfer an active call to another
party.
•
Call on line.
•
Press TRANSFER or CONFERENCE.
•
Dial number (see Note 2).
•
Announce call.
•
Press TRANSFER or CONFERENCE.
•
Replace handset or press RLS.
o CONFERENCE
Allows you to establish a call with 2 (or 5 if allowed)
other parties. They can be internal and/or external
parties.
•
First party on line.
•
Press CONFERENCE.
•
Dial number (see Note 2).
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Announce conference.
•
Press CONFERENCE.
•
Repeat steps for each additional person to be
added.
o CONSULT PRIVATELY
While active on one call, you can call another party,
talk privately, and then return to your original
party.
•
Call on line.
•
Press TRANSFER or CONFERENCE.
•
Dial number (see Note 2).
•
Consult privately.
•
Press flashing line key to return to original party.
NOTE 2: If no answer, busy, or misdial, press RLS and
the flashing line key to return to original party.
o HOLD/AUTOMATIC HOLD
Allows you to put an active call on “hold” manually
or automatically. The line will appear busy to other
callers. Held party hears music if your company
provides it.
•
To Hold A Call Manually
•
Press HOLD. Line indicator flashes.
•
To return to the call, press the flashing line key.
•
To Hold A Call Automatically in Order to Place
Another Call
•
Select a free line (existing call is automatically
put on hold).
•
Dial number.
•
When second call is completed, press RLS and
the flashing line key to return to the held party.
•
To Hold A Call Automatically in Order to
Receive Another Call
•
Press the flashing line key (existing call is
automatically put on hold).
•
You are connected with the new call.
•
When second call is completed, press RLS and
the flashing line key to return to the held party.
o AUTO DIAL
Allows you to program one frequently called
number per one AUTO DIAL key on your set for
future one-button dialing.
•
To Program
•
Do not lift handset (no dial tone).
•
Press AUTO DIAL (indicator flashes).
•
Dial number (including access code if outside).
•
Press AUTO DIAL (indicator goes out).
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To Use
•
Select a free line.
•
Press AUTO DIAL.
o CALL FORWARD NO ANSWER – PREASSIGNED
If you do not answer your line within a specified
time, the call will forward to a predetermined
destination. Applicable to internal and/or external
calls. This is programmed by MTS.
o CALL FORWARD BUSY – PREASSIGNED
If your line is busy, incoming calls will forward to a
predetermined destination. Applicable to internal
and/or external calls. This is programmed by MTS.
o CALL FORWARD
Allows you to re-route your calls to another internal
or external telephone number. CALL FWD will
override any Preassigned Call Forward No Answer
and/or Busy that is programmed on your line.
•
To Activate Call Forward
•
Do not lift handset (no dial tone).
•
Press CALL FWD (indicator flashes).
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Dial number (including access code if outside).
•
Press CALL FWD (indicator solidly lit).
•
To Cancel Call Forward
•
Do not lift handset (no dial tone).
•
Press CALL FWD (indicator goes out).
•
To Re-activate Call Forward to Same Number
•
Press CALL FWD twice.
NOTE 3: To verify Call Forward, call your own number
and it will ring the number designated.
NOTE 4: While CALL FWD is active, your line is
available for placing calls.
mts.ca
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o CALL PARK
Allows you to “park” a call against the line you are
speaking on. Unlike HOLD where your line is still
busy, PARK frees up your line to place/receive other
calls. The parked call can be retrieved from any
telephone that has the Call Park feature.
•
Press CALL PARK (hear 2 quick beeps and dial
tone).
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Replace handset or press RLS.
•
To Retrieve a Parked Call
•
Select a free line.
•
Press CALL PARK (hear 4 quick beeps and dial
tone).
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Dial the extension number that the call was
parked against.
NOTE 5: Only one call can be parked per line.
NOTE 6: If the parked call is not retrieved within
a specified time, it will come back to
your line.
o DIRECTED CALL PARK
Allows you to “park” a call against any extension
number.
•
Press CALL PARK (hear 2 quick beeps and dial
tone).
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Dial the extension number that you want to
park the call against.
•
Replace handset or press RLS.
• To Retrieve a Parked Call
•
Select a free line.
•
Press CALL PARK (hear 4 quick beeps and dial
tone).
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Dial the extension number that the call was
parked against.
o CALL PICKUP
Allows you to answer other ringing telephones in
your Call Pickup Group.
•
Select a free line.
•
Press CALL PICKUP or dial *73.
•
You are connected to the caller.
NOTE 7: If you try to answer a call to a phone
which is not in your Pickup Group or if the call has
already been answered, a fast busy tone will be
heard.
o DIRECTED CALL PICKUP
Allows you to answer any ringing telephones in
your company.
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Select a free line.
•
Dial access code *79.
•
Dial extension number of line to be answered.
•
You are connected to the caller.
o CALL WAITING
While talking on a call, a tone heard through the
speaker indicates that another call is waiting.
•
CALL WAITING indicator flashes.
•
Press CALL WAITING
(original call is automatically on hold).
•
You are connected to the waiting call.
•
To return to the original call, press flashing line
key (waiting call automatically put on hold).
•
You may flip-flop between calls as often as you
wish.
•
Press RLS when completed with one call.
•
Press flashing line or CALL WAITING key to be
reconnected to the remaining call.
NOTE 8: If you do not answer the waiting call
within a specified time and your line is
programmed with Preassigned Call Forward No
Answer, the call may forward there. This depends
upon whether your company has requested this
option.
o CAMP-ON
While talking on a call, a short buzz is heard to
notify you that another call is waiting at the
“switchboard”.
•
Terminate, transfer or PARK the existing call.
•
Replace handset.
•
Telephone rings, answer second call.
NOTE 9: If you do not answer the Camped On
call within a specific time, the call will return to
the switchboard.
o INTERCOM
Establishes a call over the speaker between two
designated telephones.
•
To Place an Intercom Call
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Press I/C.
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Lift handset.
•
Ringing is heard.
•
When ringing stops, you are connected to the
other set’s speaker.
•
Deliver your message.
•
To Answer an Intercom Call
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Press I/C key.
•
Lift handset.
•
A two-way conversation may be held.
NOTE 10: If you are on your phone when an I/C
call comes in, you hear a single buzz through the
speaker and the I/C indicator flashes. You may
place your call on hold to answer the I/C call.
o GROUP INTERCOM
Allows you to call another party within your
intercom group by dialing a 1 or 2 digit code.
•
Press I/C GROUP.
•
Dial the intercom code.
o HANDSFREE
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Press a free line key or HANDSFREE/MUTE.
•
Dial telephone number.
•
When called party answers, talk toward the
microphone on your telephone.
•
To Mute a HANDSFREE Call
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You will continue to hear your party but they
can’t hear you.
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Press HANDSFREE/MUTE.
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Press again to return to 2-way conversation.
o LISTEN ON HOLD
If the person you are talking to puts you on hold,
you can replace your handset and hear through the
speaker when the other party re-establishes the call.
•
Press HOLD (line indicator flashes).
•
Replace handset.
•
Press the flashing line key. When other party
returns their voice is heard through the speaker.
•
Lift handset to resume conversation.
o RING AGAIN
Allows you to be notified when a busy extension
becomes free.
•
Called extension is busy.
•
Press RING AGAIN (indicator solidly lit).
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Replace handset. You can continue to make and
receive calls.
•
To Answer
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When called extension becomes free, RING
AGAIN indicator flashes and a tone sounds
through the speaker.
•
Select a free line.
•
Press RING AGAIN (indicator goes out).
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Desired extension rings.
NOTE 11 : You have 18 seconds to respond to the tone,
otherwise RING AGAIN will be cancelled automatically.
Also, if you don’t respond quickly, the called extension
may be busy again. RING AGAIN may be activated
again if desired.
•
To Cancel
•
Do not lift handset (no dial tone).
•
Press RING AGAIN (flashing indicator goes
out).
o MESSAGE WAITING
When a caller leaves a message in your mailbox or
the Message Centre attendant has a message for
you, your MESSAGE indicator will be lit.
•
Select your line (lift handset).
•
Press MESSAGE or dial the Message Centre
attendant or the MessageManager number.
o SPEED CALL
Allows you to program and store 10, 50 or 70
frequently called telephone numbers. Each number
is assigned a 1 (0-9) or 2 (00-49 or 00-69) digit code.
By dialing the code, the number will be dialed for
you.
The 50 & 70 number lists can be shared amongst
users. The 10 number list can not be shared.
If a list is shared, one phone is designated as a
Controller and only this phone can program the
numbers. Other phones are allowed to use the
Speed Call feature to call the programmed
numbers.
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To Program
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Do not lift handset (no dial tone).
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Press SPEED CALL (indicator flashes).
•
Dial the code + telephone number
(including outside access code).
•
Press SPEED CALL (indicator goes out).
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Repeat procedure for each number to be added
or changed.
•
To Use
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Select a free line.
•
Press SPEED CALL.
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Dial code.
Your Business Set may be equipped with
some features not covered in this guide. Your
communications manager will provide you
with instructions for their use.
MTS STAT9205
2002-02 (06)
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