Page 1
FEATURE ACCESS CODES
67
Caller ID Block
*
per call
68
Call Park
*
Press the Hold button, then *68
IP Centrex Phones
QUICK START GUIDE
IP 504G – 4 Button Phone
IP 508G – 8 Button Phone
USING YOUR IP PHONE
PLACING OR ANSWERING CALLS
To place or answer a call, you can pick the handset, press the Speaker or
Headset button, or press a line button (on some phones).
PUTTING A CALL ON HOLD
98
Call Pickup
*
69
Call Return
*
33
Directed Call Pickup
*
with Barge-in
55
Direct Voice
*
Mail Transfer
Press *55, then an extension
number
43
Call Waiting
*
43
Call Waiting
#
Deactivation
75
Speed Dial 100
*
74
Speed Dial 8
*
86
Voice Mail Retrieval
*
62
Voice Portal Access
*
50
Intercom
*
To put a call on hold, press the Hold button or the Hold softkey. The caller hears
a series of three rapid beeps or music while on hold.
To resume the call, press the flashing red line button for the call.
ENDING A CALL
If using the handset, hang up or press the endcall softkey. If using the
speakerphone, press the Speaker button.
ADJUSTING VOLUME & MUTING
To adjust the volume of the handset or speaker, lift the handset or press the
Speaker button. Press + (plus) on the Volume button to increase the volume or
press – (minus) to decrease the volume, then press save.
To mute the phone, press the Mute button. The button glows red. To unmute
the phone, press the Mute button.
IN THE EVENT OF A POWER OUTAGE
If there should be a power outage at your office, log into the VoiceManager
Web Portal by going to cox.com to open the Cox Business home page, then by
clicking MyAccount in the Business options at the top of the screen. Once you
are logged in, you can forward your phone number to a cell phone or another
number outside of your office.
For further assistance, please call:
623-322-2000 or 8 0 0 -9 2 9- 5118
For a tutorial, log on to:
coxbusinessaz.com/info
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PHONE FUNCTIONS
Handset: Pick up to place or answer a call.
1.
Message Waiting Indicator: Displays solid red
2.
when you have a new voicemail message. Flashes
red during an incoming call or when the phone’s
firmware is being updated.
LCD Screen: Displays date and time, phone station
3.
name, line extenstions and softkey options.
Button Keys: Indicates phone line status or utilize
4.
a feature functions. Note: The IP 5048G – 8 Button
Phone has four additional buttons on the left side
of the LCD screen.
Softkey Buttons: Press a softkey button to perform
5.
the action shown on the LCD screen.
Navigation Button: Press an arrow to scroll left,
6.
right, up, or down through items shown on the
LCD screen.
Messages Button: Press to access voice mail.
7.
Hand Button: Press to place a call on hold.
8.
Menu Button: Press to access additional features
9.
and functionality, such as ring tones, call
forwarding and speed dials. Use the Navigation
button to move through the options.
<< o r >>
redial
dir
cfwd
dnd
ler
add
resume
pickup
Mute Button: Press to mute or unmute the phone.
10.
When phone is muted, the button glows red.
Volume Button: Press + to increase the volume
11.
and – to lower the volume of the handset.
Headset Button: Push to turn the headset on or off.
12.
When the headset is on, the button glows green.
Speaker Button: Push to turn the speaker on or off.
13.
When the speaker is on, the button glows green.
Keypad: Use to dial phone numbers, enter letters
14.
and choose menu items.
FUNCTION FUNCTIONSOFTKEY SOFTKEY
Move left or right
Dials the last number called
Provides a programmed directory of
phone numbers available for quick dial
Forwards all calls coming to your phone to
a specified number
Do Not Disturb prevents incoming calls
from ringing your phone
Allows you to speed dial the
last call received
Add an entry
Resumes a call that is on hold
Allows you to answer a call ringing
on another extension by entering the
extension number
park
cancel
conf
xfer
confLx
xferLx
bxfer
Puts a call on hold at a designated
“park” number. The call is parked on
the line until you unpark it or the caller
disconnects
Cancels an action (such as a transfer)
While on a call, press to start a conference
call and dial another number. After the
second party answers, press conference
again
Press to transfer, then dial the number to
which to transfer. Press transfer again
Conference a held call with an active call
Transfer an active call to a held call, which
will make the line available for calling
Blind transfer to another number
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