Tri-Band Wireless
Adjustable Signal Booster
MN-AMP-01
INTRODUCTION
INSTALLATION
TROUBLESHOOTING
FREQUENTLY ASKED QUE
OBTAINING TECHNICAL
WARRANTY
SPECIFICATIONS
SAFETY INFORMATION
3G – 4G Multi-use Signal Booster Kit
TRIFLEX-2GO-V for Verizon 2G thru 4G
(TRIFLEX-2GO-V)
User Guide
TRIFLEX-2GO-V MULTIUSE KITS
2
PRINCIPLES OF OPERATION 2
SURECALL TRIFLEX-2GO-V PACKAGES3
TRIFLEX-2GO-V BOOSTER HARDWARE5
6
PACKAGE CONTENTS 6
SITE SELECTION 6
INSTALLATION INSTRUCTIONS 7
11
STIONS 13
SUPPORT 13
14
16
17
INTRODUCTION
Introduction
Congratulations on purchasing the SureCall TriFlex-2Go-V kit for 2G-3G, all
carriers, and 4G LTE for Verizon, the finest multi-use cellular signal booster
available!
SureCall adjustable cellular boosters and kits fr om Cellp hone-Mate remove the
frustration over dropped calls, limited range, and slow data rates by amplifying inco ming
and outgoing cellular signals in buildings, offices, and homes. The TriFlex-2Go-V is
designed with leading-edge technologies to detect an d amplify weak incoming signals
your cellular device would otherwise miss and to broadc ast a signific antly str onger
signal back to the cell tower.
This guide contains all the information you need to get your SureCall TriFlex-2Go-V
booster system up and run nin g.
Principles of Operation
The SureCall TriFlex-2Go-V is a high-quality bidirectional signal booster that boosts
cellular signals for car s, w atercraft, motorhomes (RVs), and desktop us e. The TriFlex-
:
2Go-V works with two antennas
x An inside antenna that communicates with your cell phone.
x An outside antenna that communicates with the cell tower.
Signals sent from a cell tower are received by the outside antenna, amplifi ed by th e
booster and then sent to your phone via the inside antenna. When your phone
transmits, the signal is sent to the inside antenna, and then sent to the ce ll tower via
the outside antenna.
Some cell signal is required for the TriFlex-2Go-V to enhance cellular signal
coverage. The weakest cell signal for the TriFlex-2Go-V to work is low -100dBm to
high -90dBm. dBm is an abbreviation for the power ratio in decibels of the radio
power per one milliwatt.
To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and
press Call. In the top-left corner, a number appears instead of bars.
For Android devices, you can download several apps to measure exact signal
strength. Look up check real signal strength to find a cell signal measurement
app.
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 2
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INTRODUCTION
Component
Product Number/
Description
Gain/Loss
Notes
Outdoor antenna*
CM200
5 dBi
Cable attached
Cellular/PCS band
Indoor patch antenna*
CM110W
3 dBi
Cable attached
Cellular/PCS band
Component
Product Number/
Description
Gain/Loss
Notes
3 dBi
Aura Marine Kit
CM240 cable*
CM004-40FN (40 feet)
-3.9 dB at 800 MHz
-6.0 dB at 1900 MHz
10 dB at 1900 MHz
CM240 cable*
CM004-20FN (20 feet)
-1.95 dB at 800 MHz
-3.0 dB at 1900 MHz
Component
Product Number/ Description
Gain/Loss
Outdoor antenna*
CM288W
3 dBi
CM240 cable, outdoor side.*
CM004-40FN (40 feet)
-3.9 dB at cellular band
-6.0 dB at PCS band
Right angle antenna*
CM120
3 dBi
SureCall TriFlex-2Go-V Packages
TriFlex-2Go-V Antenna Kitting Information
Vehicle Kit
Coax cable, CM174* 10 feet 2.8 dB/4.9 dB at
Coax cable CM174* 10 feet 2.8 dB/4.9 dB at
Marine Kit
Outdoor antenna* CM288W
Galaxy 5412-P
Indoor panel antenna* CM248W 7 dB at 800 MHz
3 dBi
Sold in Shakespeare®
Desktop/RV Kit
* All equivalent antennas and cables are suitable for use with the TriFlex-2Go-V booster.
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 3
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INTRODUCTION
Note: For the signal booster to work, the following items are required:
x Outside antenna
x Cable for connecting the outside antenna to the booster
x Signal booster
x Inside antenna
x Cable for connecting the inside antenna to the booster
x Power supply
x DC car charger and 18-foot cord
x Velcro® and screw-mounting kit
x Optional: AC power supply to use booster a s an indoor d eskto p sy stem
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by
FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.
Changes or modifications not expressly approved by Cellphone-Mate could void the
user’s authority to operate the equipment.
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 4
All rights reserved.
INTRODUCTION
TriFlex-2Go-V Booster Hardware
The following figure shows the key hardware components on the TriFlex-2Go-V signal
booster. Refer to this figure as you install your SureCall TriFlex-2Go-V components.
Alert LEDs
Outdoor Antenna Connector
PCS Dial
Cellular Dial
LTE/AWS Dial
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 5
Power LED
(not shown)
Indoor Antenna Connector
All rights reserved.
Power Connector
(not shown)
INSTALLATION
Installation
Package Contents
Unpack all package contents and check for damage. For missing or damaged
items, contact your reseller. Keep the carton and packing material to store the
product or if you need to return it.
Site Selection
For optimum performance, select a location for your outside antenna that
x Is under the seat of the vehicle, for example.
x Is away from excessive heat, direct sunlight or moisture.
x Has proper ventilation.
:
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 6
All rights reserved.
INSTALLATION
Installation Instructions
The TriFlex-2Go-V booster kit is suited for installation in a vehicle, such as a car,
boat, or motorhome, or on a desktop. Refer to the figure below when performing
the following procedures.
Figure 1. Example of Car Installation
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 7
Figure 2. Example of Marine Installation
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INSTALLATION
Step 1. Connect the Outside Antenna
1. Mount the magnetic antenna in location that:
x Is on top of the vehicle.
x Has at least a 12-inch radius clear of obstructions and other radiating
elements, such as a radio antenna.
x Is at least 4-6 feet from the inside antenna.
2. Vehicle/RV installations:
a. Using the supplied cable, connect the outs ide ante nna to the boos ter
connector marked OUTSIDE (see page 5).
b. Run the outside antenna cord under front door insulat io n lini ng to hide
and protect antenna cable. Wrap up any loose cable.
c. Hand tighten the connection.
3. Marine installations for mounting to a mast:
a. Use flange mount and suitable hardware. Mount flange mount to a
flat, stable location.
b. Drill a hole in the middle of the mounting location wide enough in
diameter to fit CM288W CM240-M cable connector and cable through.
Note: The outside antenna must not be collocated or operating with any other
antenna or booster.
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 8
c. Feed the N connector end of the outside antenna cable through
ferrule. Then screw the cable connector to the antenna and screw
ferrule to antenna base.
d. Mount the outside antenna base (screws not provided).
All rights reserved.
INSTALLATION
Step 2. Connect the Inside Antenna (Vehicle, Motorhome, and Desktop Installations)
1. Mount the inside antenna:
x Within 2-3 feet of the cell pho n e f or best results.
x On a surface that is at least 4 inches (10cm) from met al
2. Using the supplied cable, connect the inside antenna to the booster connector
marked INSIDE (see page 5).
3. Hand tighten the connection.
Step 3. Mount the Booster (Optional for Vehicle Installations)
1. Select a location for your booster, such as under the driver’s seat.
Step 4. Connect to DC Power
1. Connect the DC power cord to the booster before pluggi ng it in to the cigar ett e
lighter adapter. Verify that all connections to the booster are tight and secure.
2. Turn the power switch on the lighter adapter to the ON position.
x The LED light glows, indicating that the booster i s r eady to use. T he booster
turns on automatically.
x The Power LED goes ON to show that the booster is ready for use (see
page 5).
x If the Power LED does not go ON, be sure the DC outlet and adapter are
working.
If the red LED goes ON, it is the result of one or two factors:
1. More antenna separation is needed. Most likely, the easiest way to achieve
2. Your vehicle is too close to a cell tower.
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 9
this is to move the magnetic mount antenna farther to the back of the vehicle
away from the inside patch antenna.
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INSTALLATION
If unable to provide more antenna separation and the Alert LEDs flash after the initial
activation period, lower the dial above the blinking LED by 5dBs (for example, from
50 to 40) and monitor the bars on your cell phone to see whether reception has
improved.
The booster case may become warm during operation. This is normal.
Press any key on your cell phone to refresh communication with the base.
WARNING: The booster is rated for 5-15V input voltage. DO NOT use the booster
with higher voltage power supply. This can damage the booster and/or cause
personal injury.
Note: You can purchase an optional AC power supply if you want to use the booster
as an indoor desktop system.
Step 5. Configure Gain Settings (Marine Installations Only)
When using the booster in marine installations, set the PCS, Cellular, and LTE /
AWS dials on the top of the booster (see page 5) according to the coverage area
and distance between the indoor and outdoor antennas. For more information, refer
to the Shakespeare
®
Halo Marine Kit user manuals.
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 10
All rights reserved.
TROUBLESHOOTING
Problem
Resolution
Booster has no power
1. Verify that the switch on the power supply is turned on
Authorization (RMA).
After installing the
1. Check the strength of the outside signal as close as
power on each dial.
Marine version only: One
1. Turn down the dB gain on the dial until the light goes
• 35dB 10 ft. separation
Troubleshooting
In the unlikely event you encounter a problem, use the following steps to identify and
resolve the issue.
and red LED is ON.
2. Connect the power supply to an alternate power
source.
3. Be sure the power source is not controlled by a switch
that can remove power from the outlet.
4. Check the green POWER LED on the booster. If it is
OFF, return the power supply to Cellphone-Mate.
Contact tech support at 1-888-365-6283, email
support@surecall.com, or go to surecall.com and log
on via online support to receive a Return Merchandise
booster system, you
have no signal or
reception.
of the red lights next to
the dials on your booster
is flashing red.
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 11
you can to the outside antenna. To measure your
existing cell signal:
Apple iPhone: dial *3001#12345#*and press Call. In
the top-left corner, a number replaces the bars.
Android devices: download apps to measure exact
signal strength, such as Netw ork Signal Info in the
Google Play store. Search "che ck real signal strength"
to find other cell signal measurement apps.
2. Double-check all booster and antenna cable
connections.
3. Be sure your booster's dB gain is turned up to full
OFF or turns yellow.
2. Be sure the inside panel antenna is facing away from
the outside antenna.
3. Use the recommended antenna separation:
• 50dB 30-40 ft. separation
• 45dB 20-30 ft. separation
• 40dB 10-20 ft. separation
All rights reserved.
TROUBLESHOOTING
Problem
Resolution
Your booster restarted
Each SureCall booster is equipped with Auto Shutdown
Power on page 9.
The red LED goes ON.
More antenna separation is needed. If you cannot
whether reception improves.
The Power LED does not
turn ON.
Be sure the DC outlet is working and is not controlled by
a wall switch that can remove power from the outlet.
The Alert LEDs flash
period.
Lower the dial above the blinking LED by 5 dB (f or
phone to see whether reception has improved.
The Alert LEDs continue
The booster shuts down automatically, and then restarts
from shutting down automatically.
and shut down for 15
minutes, and is now shut
down permanently.
after the initial activation
to flash.
to prevent cell tower interference. The outside antenna
may be close to a cell tower. Move the outside antenna to
a location that provides sufficient distance from the cell
tower to prevent the booster from automatically enabling
Auto Shutdown. Once away from the original location,
perform the procedure under
provide more antenna separation and the Alert LEDs
flash after the initial activation period, lower the dial
above the blinking LED by 5 dB (for example, from 50 to
45) and monitor the bars on your cell phone to see
example, from 50 to 45) and monitor the bars on your cell
after 60 seconds. Turn down the PCS, Cellular, or
LTE/AWS dial that is oscillating to prevent the booster
Step 4. Connect to DC
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 12
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FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
For a list of Frequently Asked Questions and a comprehensive, up-to-date
Troubleshooting Guide, please visit our website at: www.surecall.com or call us at
1-888-365-6283.
Obtaining Technical Support
You can also consult a Cellphone-Mate technical specialist directly by emailing us at
support@surecall.com.
Record the model and serial number for your products:
Serial #: ______________________________________________________
Purchase Date: ________________________________________________
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 13
All rights reserved.
WARRANTY
Warranty
Two-Year Product Warranty
Cellphone-Mate warrants its products for two years from the date of purchase against defects in
workmanship and/or materials.
Products returned by customers must be in their original, un-modified condition, shipped in the original or
protective packagi ng wi th pr oof -of-purchase documentation enclosed, and a Return Merchandise
Authorization (RMA) number printed clearly on the outside of the shipping container.
Buyers may obtain an RMA numb er for war ra nt y retur ns by calli ng t he Cellphone-Mate Return Department
toll-free at 1-888-365-6283. Any returns received by Cellphone-Mate without an RMA number clearly printed
on the outside of the shipping container will be returned to sender. In order to receive full credit for signal
boosters, all accessories originally included in the signal booster box must be returned with the signal
booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as
antennas or cables.)
This warranty does not apply to any product determin ed by Cellphone-Mate to have been subjected to
misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.
Cellphone-Mate warrants to the Buyer that each of its products, when shipped, will be free from defects in
material and work m ans hi p, an d will per form in full accordance with applicable specificati ons. The limit of
liability under this warr ant y is, at Cellphone-Mate’s option, to repair or replace an y pr odu ct or par t ther eof
which shall within TWO YEARS of purchase as determined by examination by Cellphone-Mate, prove
defective in material and/or workmanship. Warranty returns must first be authorized by Cellphone-Mate, Inc.,
either in writing or by phone. Disassembly of any Cellphone-Mate, Inc. product by anyone other than an
authorized representative of Cellphone-Mate voids this warranty in its entirety. Cellphone-Mate reserves the
right to make changes in any of its products without incurring any obligation to make the same changes on
previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all
products returned to Cellphone-Mate for repair, and Cellphone-Mate will pay the return shipping with the
exception of products returned from outside the United States, in which case the Buyer will pay the shipping
charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise,
which are found to meet the applicable specifications or which are not defective or not covered by this
warranty.
Products sold by Cellphone-Mate shall not be considered defective or non-conforming to the Buyer’ s order if
they satisfactorily fulfill the performance requirements that were published in the product specification
literature, or in accordance with samples provided by Cellphone-Mate. This warranty shall not apply to any
products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse.
Cellphone-Mate m ak es no w ar ran t y wh atso ev e r in resp ec t to accessories or parts not supplied by it.
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 14
All rights reserved.
WARRANTY
Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS,
GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS,
WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
CELLPHONE-MATE AGGR EGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE
PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR
SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF
CLAIM OR DISPUTE. IN NO EVENT SHALL CELLPHONE-MATE, INC. BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California,
and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance
with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered
may be entered in any court having jurisdiction thereof.
If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then
such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without
affecting in any way the remaining provisions hereof.
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 15
All rights reserved.
SPECIFICATIONS
Specification
TRIFLEX–2GO-V
Uplink Frequency Range:
Cellular–800:
824 – 849 MHz
Downlink Frequency Range:
Cellular–800:
869 – 894 MHz
Supported Standards:
CDMA, GSM, LTE
Input/Output Impedance:
50 Ω
Maximum Gain:
Cellular–800:
50 dB
Noise Figure:
5 dB
VSWR:
≤2.0
DC Car Charger:
12 V
Maximum Output Power:
1 Watt EIRP
Cable:
CM174 and CM240 recommended
RF Connectors:
N Female (both ends )
Power Consumption:
<9 W
Dimensions:
9.3 x 6.3 x 1.4 in.
Weight:
3.5 lbs.
FCC ID (USA):
RSNTRIFLEX–2GO-V
Specifications
PCS:
LTE–V:
PCS:
LTE–V:
PCS:
LTE–V:
(23.622 x 16.002 x 3.556 cm.)
(1.587 kgs.)
1850 – 1910 MHz
776 – 787 MHz
1930 – 1990 MHz
746 – 757 MHz
50 dB
50 dB
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 16
All rights reserved.
SAFETY INFORMATION
Safety Information
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
x Reorient or relocate the receiving antenna.
x Increase the separation between the equipment and receiver.
x Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
x Consult the dealer or an experienced radio/TV technician for help.
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 17
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48346 Milmont Drive
Fremont, California 94538
USA
888.365.6283
Fax: 510.996.7250
www.surecall.com
Cellphone-Mate has made a good faith effort to ensure the accuracy of the
information in this document and disclaims the implied warranties of merchantability
and fitness for a particular purpose and makes no express warranties, except as
may be stated in its written agreement with and for its customers.
Cellphone-Mate shall not be held liable to anyone for any indirect, special or
consequential damages due to omissions or errors. The information and
specifications in this document are subject to change without notice.
Copyright © 2014. All Rights Reserved.
All trademarks and registered trademarks are the property of their respective
owners.
SureCall Tri-Band Wireless Adjustable Signal Booster User Guide (TriFlex-2Go-V)
January 31, 2014
TRIFLEX2GO-V (20140130) V1.2
SureCall TriFlex-2Go-V Multi-Use Kit Cellphone-Mate, Inc. Page 18
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