Cellphone Mate SureCall FORCE-5 Users Manual
Five-Band Wireless
Adjustable Signal Booster / Kit
INTRODUCTION
INSTALLATION
TROUBLESHOOTING
FREQUENTLY ASKED QUE
OBTAINING TECHNICAL
WARRANTY
SPECIFICATIONS
SAFETY INFORMATION
2
THEORY OF OPERATION 2
SURECALL FORCE-5 PACKAGES 3
FORCE-5 BOOSTER HARDWARE 5
6
SITE SELECTION 6
INSTALLATION INSTRUCTIONS 7
LEDS 12
AUTOMATIC SHUTDOWN 13
Force-5™ Booster, Force-5
Omni Kit, Force-5 Panel Kits
User Guide
(FORCE-5)
14
STIONS 16
SUPPORT 16
17
19
20
INTRODUCTION
Introduction
Congratulations on purchasing the SureCall Force-5, the finest cellular signal
booster available!
SureCall adjustable cellular signal boosters and kits from Cellphone-Mate remove
frustrations over dropped calls, limited range, and slow data rates by amplifying incoming
and outgoing cellular signals in buildings, offices, and homes. The Force-5 is designed
with leading-edge technologies to detect and a mplify weak incoming signals your cellular
device would otherwise miss and to broadcast a significantly stronger signal back to the
cell tower.
This guide contains all the information you need to get your SureCall Force-5 booster
system up and running.
Theory of Operation
The SureCall Force-5 is a high-quality bidirectional signal booster that boosts cellular
signals for areas prone to weak or shadowed cellular coverage.
:
The Force-5 works with two antennas
x An inside antenna that communicates with your cell phone.
x An outside antenna that communicates with the cell tower.
Signals sent from a cell tower are received by the outside antenna, amplified by the
booster and then sent to your phone via the inside antenna.
When your phone transmits, the signal is sent to the inside antenna, and then sent to
the cell tower via the outside antenna.
Some cell signal is required for the Force-5 to enhance cellular signal coverage. The
weakest cell signal for the Force-5 to work is low -100dBm to high -90dBm. dBm is an
abbreviation for the power ratio in decibels of the radio power per one milliwatt.
To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and
press Call. In the top-left corner, a number appears instead of bars.
For Android devices, you can download several apps to measure exact signal
strength. Look up check real signal strength to find a cell s igna l meas urem ent app.
SureCall Force-5 Cellphone-Mate, Inc. Page 2
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INTRODUCTION
Component
Product
Gain/Loss
Notes
LTE-A
LTE-V
800
MHz
1900
MHz
1700 MHz\
2100 MHz
Outdoor
CM288W
3 dBi
3 dBi
3 dBi
4 dBi
4 dBi\4 dBi
Cable*
65NN
(65 feet)
longer
Indoor Cable*
CM400-40NN
(40 feet)
2.53dB
2.53dB
2.63dB
3.57dB
3.36 dB\3.77 dB
40 feet or
longer
Component
Product Number (Description)
Quantity
Notes
Splitter
CM-WS-2
1 pcs
SureCall Force-5 Packages
Force-5 - Antenna Kitting Information
Table 1. Force-5
Number
(Description)
Antennas*
Outdoor
Indoor
Antennas*
* All equivalent antennas and cables are suitable for use with the Force-5 booster.
Outdoor Antennas* CM230W 1 pcs
Outdoor Cable* CM400-65NN (65 feet) 1 pcs 65 feet or longer
Indoor Cable* CM400-20NN (20 feet) 1 pcs 20 feet or longer
Cable After Splitting* CM400-40NN (40 feet) 2 pcs 40 feet or longer
Indoor Antenna* CM248W 2 pcs
* All equivalent antennas and cables are suitable for use with the Force-5 booster.
SureCall Force-5 Cellphone-Mate, Inc. Page 3
CM288W-L 5 dBi 5 dBi 6 dBi 8 dBi 8 dBi\8 dBi
CM230W 10 dBi 10 dBi 10 dBi 10 dBi 10 dBi\10 dBi
CM248W 7 dBi 7 dBi 7 dBi 10 dBi 10 dBi\10 dBi
CM400-
CM248W 7 dBi 7 dBi 7 dBi 10 dBi 10 dBi\10 dBi
CM222W 3 dBi 3 dBi 3 dBi 6 dBi 6 dBi\6 dBi
CM248W 1 pcs
3.74 dB 3.74 dB 3.89 dB 5.43 dB 5.11 dB\5.75 dB 65 feet or
Table 2. Dual Indoor Antenna Kit
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INTRODUCTION
Component
Product Number ( Description)
Quantity
Notes
CM230W
1 pcs
Outdoor Cable*
CM400-65NN (65 feet)
1 pcs
65 feet or longer
Indoor Cable*
CM400-20NN (20 feet)
1 pcs
20 feet or longer
Splitter
CM-WS-4
1 pcs
Indoor Antenna*
CM248W
4 pcs
Outdoor Antennas*
CM248W 1 pcs
Cable After Splitting CM400-40NN (40 feet) 4 pcs 40 feet or longer
* All equivalent antennas and cables are suitable for use with the Force-5 booster.
Note: Multiple indoor antenna kit is also an option.
Note: For the signal booster to work, the following items are required:
x Outside antenna
x Cable for connecting the outside antenna to the booster
x Signal booster
x Inside antenna
x Cable for connecting the inside antenna to the booster
x Power supply
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by
FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.
Changes or modifications not expressly approved by Cellphone-Mate could void the
user’s authority to operate the equipment.
Table 3. Four Indoor Antenna Kit
SureCall Force-5 Cellphone-Mate, Inc. Page 4
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INTRODUCTION
(not shown)
Four Banks of DIP Switches
(left to
•
•
•
•
•
Force-5 Booster Hardware
The following figure shows the key hardware components on the SureCall Force-5
cellular signal booster. Refer to this figure as you install your SureCall Force-5
components.
Power LED
right):
LTE-707 (Verizon, 64dB-34dB)
LTE-781 (AT&T, 64dB-34dB)
Celllular-800 (65dB-35dB)
PCS-1900 (72-42 dB)
AWS-2100 (64-34dB)
Outside Antenna Connector
Five Warning LEDs
ON/OFF Switch
Inside Antenna
Connector
SureCall Force-5 Cellphone-Mate, Inc. Page 5
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INSTALLATION
Installation
Unpack all package contents and check for damage. For missing or damaged
items, contact your reseller. Keep the carton and packing material to store the
product or if you need to return it.
Site Selection
For optimum performance, select a location for your booster that
x Provides the best signal strength possible. To measure your existing cell
signal on an Apple iPhone, dial *3001#12345#*and pres s Call. In the topleft corner, a number appears instead of bars. For Andro id de v ices, y ou
can download several apps to measure exact signal strength. Look up
“check real signal strength“ to find a cell signal measure ment a pp.
x Avoids areas where wireless signals can be blocked or reflected by
buildings, walls, trees, hills, and other terrain features. This can result in
low signal strength.
x Is not close to energy-efficient windows, which can affect signal
ic
penetration into a home or off
Note: The cell phone tower site in relation to the location where you install your
booster also determines signal strength. Although cell phone providers try to pla
towers for maximum coverage, local ordinances and terrain features can restrict
tower locations, which can limit signal strength at your location.
e.
:
c
e
SureCall Force-5 Cellphone-Mate, Inc. Page 6
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INSTALLATION
Installation Instructions
The Force-5 signal booster is suited for installation in a building or home.
Step 1. Connect the Outside Antenna
1. Mount the fiberglass antenna in an outside mounting location that:
x Has at least a 12-inch radius clear of obstructions and other radiating
elements.
x Is at least 75 feet in a straight line from the inside antenn a when used in
an area prone to weak cellular signals and operating t he boost er at f ull 65
dB gain.
x Is not co-located or operating with any other antenna or boost er.
FCC 27.50(d)(4) Statement: Fixed, mobile, and portable (h and-he ld) stations
operating in the 1710 – 1755 MHz band are limited 1 Watt EIRP. Fixed stations
operating in this band are limited to a maximum antenna height of 10 meters above
ground. Mobile and portable stations operating in this band must employ a means for
limiting power to the minimum necessary for successful communications.
2. Using the CM400 cable, connect the outside antenna to the booster connector
marked OUTSIDE (see page 5).
3. Hand tighten the connection.
Step 2. Connect the Inside Antenna
1. Mount the inside antenna:
SureCall Force-5 Cellphone-Mate, Inc. Page 7
x Omnidirectional dome antenna: mount the antenna on the c eili ng in a
central location where you want reception.
x Panel antenna: install the antenna
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