Place a call in a location you have previously experienced poor signal and conrm that your phone
is receiving a boosted signal. Normal operation is indicated by Green LEDs (both ashing and solid).
In the event Red LEDs appear, antenna adjustments may be needed.
Color
GreenSolidIndicates normal operation.
GreenFlashingNormal operation. Indicates that Automatic Gain Control (AGC) is self-adjusting due to over-
RedFlashingIndicates issues caused by overpowering or oscillation.
Condition
Indication
signal or antenna proximity.
Adjustment of your outside antenna placement is likely needed. Verify that it has sufcient separation from the inside antenna, as well as, any potentially interfering objects or antennas
Note that the booster case may become warm during operation. This is normal.
Troubleshooting
ProblemResolution
Signal booster has
no power
After completing
installation, signal
has not Improved
Verify that the Power LED is ON.
Connect the power supply to an alternate power source.
Verify that the power source is operational and the fuse is intact.
If it remains OFF, contact tech support at:
1-888-365-6283 or support@surecall.com
Verify that cable connections are tightly tted to the booster.
Try further separating the antennas.
Note: Bars are not always a reliable measure of signal. The best way to conrm signal coverage
FCC 15.105 Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help.
• Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Changes or modications not
expressly approved by SureCall could void the user’s authority to operate the equipment.
• FCC 27.50(d)(4) Statement: Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited 1 Watt
EIRP. Fixed sta tions operating in this band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable
stations operating in this band must employ a means for limiting power to the minimum necessary for successful communications.
When used with any mobile device utilizing the 1710-1755 MHz band, the FCC limits booster equipment placement to a maximum of 10
meters above ground level. Installation of this equipment which does not comply with federal requirements may subject the owner to
FCC enforcement action.
15.19 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
operation.
1110
Safety Information
Warranty
Consumer Guidelines
This is a CONSUMER device
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers
consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact
your provider.
In Canada, BEFORE USE you must meet all requirements set out in ISED CPC-2-1-05
You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas MUST be installed at least
20 cm (8 inches) from (i.e. MUST NOT be installed within 20 cm of) any person.
You MUST cease operation of this device immediately if requested by the FCC (or ISED in Canada) or a licensed wireless service provider.
WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.
Ce produit est un appareil de CONSOMMATION
AVANT DE L’UTILISER, vous DEVEZ ENREGISTRER CE DISPOSITIF auprès de votre fournisseur de services cellulaires et obtenir son
consentement. La plupart des fournisseurs de services cellulaires autorisent l’utilisation d’amplicateurs de signal. Il se peut que certains
fournisseurs n’autorisent pas l’utilisation de ce dispositif sur leur réseau. Si vous n’êtes pas sûr, contactez-le.
Au Canada, AVANT DE L’UTILISER vous devez répondre à toutes les exigences ISED CPC-2-1-05
Vous DEVEZ utiliser ce dispositif avec les antennes et les câbles autorisés, tel que le spécie le fabricant. Les antennes DOIVENT être
installées à au moins 20 cm (8 po) (NE DOIVENT PAS être installées à moins de 20 cm) de toute personne avoisinante.
Vous DEVEZ arrêter cet appareil immédiatement à la demande de la FCC (ISED au Canada) ou de tout fournisseur de services cellulaires
autorisé.
AVERTISSEMENT: Il se peut que les informations relatives à la localisation E911 ne soient pas disponibles ou soient inexactes pour les
appels qui utilisent cet appareil.
Register your cellular booster with your wireless carrier at the following urls:
This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Operation is subject
to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are
present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to
adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of
the device.
Cet appareillage numérique de la classe B répond a toutes les exigencies de l’interférence canadienne causant des réglements
d’équipment. L’opération est sujette aux deux conditions suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce
dispositif doit accepter n’importe quelle intérference reçue, y compris l’intérference qui peut causer l’opération peu désirée.
La puissance de sortie nominale indiquée par le fabricant pour cet appareil concerne son fonctionnement avec porteuse unique. Pour
des appareils avec porteuses multiples, on doit réduire la valeur nominale de 3,5 dB, surtout si le signal de sortie est retransmis et qu’il
peut causer du brouillage aux utilisateurs de bandes adjacentes. Une telle réduction doit porter sur la puissance d’entrée ou sur le gain,
et ne doit pas se faire au moyen d’un atténuateur raccordé à la sortie du dispositif.
1 For details on the requirements specied in ISED CPC-2-1-05, visit: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html
2 Pour plus de détails sur les exigences ISED CPC-2-1-05, reportez-vous au site: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html
1
2
Three-Year Product Warranty
Register at www.SureCall.com
SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specications
are subject to change. The three-year warranty only applies to products meeting the latest FCC Certication Guidelines stated on 2/20/2013
and going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.
Products returned by customers must be in their original, un-modied condition, shipped in the original or protective packaging with proof-
of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping
container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283. Any returns
received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to
receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster.
(The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.)
This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that
alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will
perform in full accordance with applicable specications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace
any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before
May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must rst be
authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids
this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the
same changes on previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for
repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the
Buyer will pay the shipping charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the ap-
plicable specications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll the performance requirements that were published in the product specication literature, or in accordance with samples provided by SureCall. This
warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse.
SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.
Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS
TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS
THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL
DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that
cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions
provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineffective and excluded to the
extent of such invalidity or unenforceability without affecting in any way the remaining provisions hereof.
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of
merchantability and tness for a particular purpose and makes no express warranties, except as may be stated in its written agreement
with and for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions
or errors. The information and specications in this document are subject to change without notice.