Cellphone Mate SureCall EZBOOST5 Users Manual

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EZBoost 4G

Home Signal Booster Kit

User Guide

Table of Contents

Thank you for your purchase of SureCall’s EZBoost 4G cellular signal booster kit. EZBoost 4G

was specically designed to eliminate frustrations over dropped calls, limited range and

slow data rates by amplifying incoming and outgoing cellular signals in homes.

EZBoost 4G enhances 2G and 3G voice and reception data for all major U.S. carriers.

If you need any assistance while installing this product please contact tech support at

1-888-365-6283 or email us at: support@surecall.com.

How It Works Pg. 4

Package Contents Pg. 5-6

Installing Your Hardware Pg. 7

Installation Overview Pg. 7

Finding the Strongest Signal Pg. 8

Installing the Outside Anntenna Pg. 9-10

Installing the Insides Anntenna Pg. 11-12

Installing Signal Booster Pg. 13-14

Congure Gain Setting Pg. 14

Troubleshooting Pg. 15

Specication Pg. 17

Warranty Pg. 18-19

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com

Safety Information Pg. 19

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com

How It Works

Package Contents

SureCall’s EZBoost 4G is a high-quality bidirectional signal booster that

enhances cellular signals to areas that are prone to weak cellular coverage.

EZBoost 4G works with two antennas:

• An inside desktop antenna that communicates with your cell phone.

• An antenna built into the back of the booster that communicates with the cell tower.

Signals sent from a cell tower are received by EZBoost 4G, amplied and then broadcast

to your phone via the inside antenna. When your phone transmits, the signal is sent to

the inside antenna, amplied and then sent to the cell tower via the EZBoost.

1. Unpack all package contents. For missing or damaged items, contact your reseller.

2. Turn over the signal booster and record the model and serial number for reference:

Serial #:

Purchase Date:

3. Keep the carton and packing material to store the product in case you need to return it.

Your EZBoost 4G signal booster package includes the following items:

• One SureCall EZboost 4G signal booster

• One outside antenna

• Cable for connecting the outside antenna to the signal booster

• One inside antenna

• Cable for connecting the inside antenna to the signal booster

• One power supply

EZBoost 4G with

built-in SC-303 antenna

SC-302W Desktop Antenna

Indoor Cable SC240-50NN (White)

Booster

Inside Antenna

Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.

Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.

Before You Install

Signal Strength

-110dB

Installing Your Hardware

Step 1. Make sure you have positioned the booster in a window with the strongest

signal close enough to an existing electrical outlet.

Step 2. Make sure you have sucient cable length between proposed inside antenna

location and booster connector.

Installation Overview

Step 1. Find the window area that has the strongest signal. (See page 7 for instruction)

Step 2. Install the inside antenna. (See page 8 for instruction)

Step 3. Mount the signal booster, connect the inside antenna cable to the signal booster, and

connect the booster to an AC power source. (See page 9 for instruction)

Step 4. Congure gain settings on the signal booster if needed.

Step 1. Find the area with the Strongest Signal

The signal booster requires a minimum cellular signal of low –100 dBm to high –90 dBm. Signal readings usually appear as a negative number (for example, -85). The stronger the EZBoost signal, the closer it gets to zero. Aim for a signal close to -50 dB. Signals stronger than -50 dB may cause the booster to shut down (see the graph below). Before installing the outside antenna, nd the area with the strongest cellular signal source from your service provider by following the directions below. You can also go to www.antennasearch.com to nd the general location of your carrier’s towers.

Measure the strength of the existing cellular signal in various locations

• Apple iPhones: Dial*3001# 12345#* and press Call. In the top-left corner, a number appears instead of bars.

• Android devices: download apps such as “Network Signal Info” in the Google Play store to measure signal strength. Search check real signal strength to nd other cell signal measurement apps.

• Internet: go to www.speedtest.net

-50dB

-60dB

ExcellentGoodPoor

-70dB

Cell Tower

-100dB

-90dB

-80dB

Outside Antenna

2. Select a window sill location away from buildings, walls, trees, hills, and other terrain features that

can block or reect wireless signals with the strongest signal.

Note: Where you install your booster in relation to the carrier’s cell phone tower also determines signal strength. Although cell phone

carriers try to place towers for maximum coverage, local ordinances and terrain features can restrict tower locations, which can limit signal

strength at your location.

Installing Your Hardware

Step 3. Install the Inside Antenna

For areas of 1000 square feet and below allow 30-35 feet of separation between the booster and the desktop antenna.

The range of the antenna is dependent on three factors:

1) physical obstructions,

2) power generated by booster

3) reception from outside signal received and distributed by outside antenna.

• Storage and transportation: Store and place in non-extreme room-temperature and dry environment

• Attention: This antenna should not be used near open re or ame

Booster

Inside Antenna

Step 4. Install the Signal Booster

1. Select a location close to a working AC outlet. Do not expose the signal booster to excessive heat, direct sunlight, moisture, and airtight enclosures. In areas where there are higher temperatures, install the booster vertically, so air can move between the metal channels on the faceplate.

2. Use supplied screws or appropriate screws for surface of mounting location and drill through screw tabs holes on boosters.

3. Connect the inside antenna cable to the signal booster connector marked INSIDE (see page 14). Hand-tighten the connection.

4. Connect the AC power cord to the signal booster.

5. Connect the plug on the other end of the 110V AC power outlet.

6. Turn the booster’s power switch on.

• The signal booster turns on automatically.

• The Power LED lights up to show that the signal booster is ready for use.

• The Alert LED ash up to 15 seconds on each band to show the band is activated

Note: If the Power LED does not turn ON or the Alert LEDs continue to ash, see Troubleshooting page 11-12.

This booster is rated for 5-15V input voltage. DO NOT use the booster with a higher voltage power supply. This can damage the booster, cause

personal injury, and void your warranty.

1. The back of the booster should be pointed in the direction of the nearest cell tower.

Go to www.antennasearch.com for information.

2. Place the table-top antenna in a central location at least 20 feet from the booster.

3. To set the attenuation value please use the chart below for reference. Distance between

antenna and equipment

Warning: Window lms that are used to block UV rays also block cellular signals. When using a cellular signal booster with a home comprised of

lm-coated windows a booster that comes with an outdoor antenna must be used.

Distance between antenna and equipment

10-20 feet 20-35 feet

35-50 feet

Attenuation value

15-20 dB 10-15 dB

5-10 dB

4.The equipment must be restarted when attenuation adjustments are completed.

Installing your Hardware

Troubleshooting

Booster Hardware

The following image shows the key hardware components on the cellullar booster. Refer to this image as you install your EZBoost 4G kit components.

Lighting type

Green light

Yellow light

Yellow light blinking

Indication

ON: Power up. OFF: No power.

ON: Uplink inactivity in that band. OFF: Working properly.

Blinking: AGC operating. OFF: Working properly.

Step 5. Congure Gain Settings

1. Find the PCS, Cellular, and LTE/AWS dials on top of the signal booter.

2. Set the dials according to the coverage area and the distance between the indoor and outdoor antennas (see next page)

Alert

LTE-A

49 49 50 57 56

44 44 45 52 51

54 54 55 62 61

39 39 40 47 46

59 59 60 67 66

OFF OFF OFF OFF OFF

64 64 65 72 71

dB Gain dB Gain dB Gain dB Gain dB Gain

If Coverage Area is ...

1000 square feet and below

Note: As you can see from the table above, acquiring the recommended indoor and outdoor antenna separation optimizes coverage signicantly. Any

reduced antenna separation reduces the booster’s cellular signal capabilities.

Alert

LTE-V

Alert

CELLULAR

Alert

PCS

Alert

AWS

And Antenna Separation is ... Set All Dial to ...

30 - 35 feet

If you Want to Improve Coverage

Red light blinking

Red light yellow light alternately blinking

Red light blinking: Shut down due to over-powering. OFF: Working properly.

Red light and yellow light blinking: Self-oscillating. OFF: Working properly.

1. Find a location that receives a stronger signal and relocate the outside antenna to that location.

2. Increase the distance between the outside and inside antennas.

3. Be sure your signal booster’s dB gain is turned up to maximum gain on each dial.

WARNING: Do not adjust the uplink and downlink dB attenuation settings more than 20dB.

This could cause the booster to shut down

1110

Troubleshooting

Specication

Problem Resolution

LED ashing yellow

Red Flashing LED

Your signal booster restarted and shut down for 15 minutes, and is now shut down permanently.

The red LED goes ON.

The Power LED does not turn ON.

Yellow/Red Flashing LED

The Alert LEDs continue to ash.

Your signal booster has no power.

This means that the Automatic Gain Control (AGC) is adjusting which is part of the boosters normal operation

Signal coming into booster from cellular tower is too strong causing the booster to automatically shut down. There are two possible solutions:

1. Add an inline attenuator to the cable coming into the booster

2. Relocate the EZBoost to a location where the signal is weaker.

Each SureCall signal booster is equipped with Auto Shutdown to prevent cell tower interference. The outside antenna may be close to a cell tower. Move the outside antenna to a location that provides sucient distance from the cell tower to prevent the signal booster from automatically enabling Auto Shutdown. Once away from the original location.

More antenna separation is needed. If you cannot provide more antenna separation and the Alert LEDs ash after the initial activation period, lower the dial above the blinking LED by 5dB (for example, from 50 to 45) and monitor the bars on your cell phone to see whether reception improves.

Be sure the AC outlet is working and is not controlled by a wall switch that can cut power to the outlet.

Oscillation is detected. First try increasing the separation between the indoor and outdoor antennas. If this doesn’t eliminate oscillation, lower the dB gain in 5dB increments.

The signal booster shuts down automatically, and then restarts after 60 seconds. Turn down the PCS or Cellular dial that is oscillating to prevent the signal booster from shutting down automatically. This may indicate that additional antenna separation is needed.

Verify that the switch on the power supply is turned on and Green LED is ON.

Connect the power supply to an alternate power source. Be sure the power source is not controlled by a switch that can

remove power from the outlet. Check the green POWER LED on the signal booster. If it is OFF,

return the power supply to SureCall. Contact tech support at 1-888365-6283 or support@surecall.com, or go to www.surecall.com and log on to online support to receive an RMA.

Specication EZBoost 4G

Uplink Frequency Range (MHz): 824-849 / 1850-1910

Downlink Frequency Range (MHz):

Supported Standards:

Input/Output Impedance:

Maximum Gain:

Noise Figure:

VSWR:

AC Input:

Maximum Output Power:

Cable:

RF Connectors:

Power Consumption:

Dimensions:

Weight:

FCC ID:

869-894 / 1930-1990

CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards

50 ohm

65dB-Cellular / 72dB- PCS

7dB

≤2.0

110V

1 Watt EIRP

SC-240-50NN

N Female (both ends )

<10W

9” x 11.375” x 2.5”

2 lbs 5 oz

RSNEZBOOST5

Kitting Information

Component

Built-in Outside Antennas*

Indoor Antenna*

Inside Cable*

Product Number

SC-303

SC-302W

SC-240-50NN 50 Feet

Gain / Loss Note

800 MHz 1900 MHz

5 dBi

3 dBi

4.83 dB

8 dBi

5 dBi

8 dB

50 Feet or longer

*All equivalent antennas and cables are suitable for use with the EZBoost booster.

Note: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prex on all of

our antennas, cables and accessories from CM to SC-.

1312

Warranty

Three-Year Product Warranty

SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials.

Specications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certication Guidelines stated on 2/20/2013 and going into eect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.

Products returned by customers must be in their original, un-modied condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container.

Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-

6283. Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as antennas or cables.)

This warranty does not apply to any product determined by SureCall to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.

SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship, and will perform in full accordance with applicable specications. The limit of liability under this warranty is, at SureCall’s option, to repair or replace any product or part thereof which was purchased up to THREE YEARS after May 1, 2014 or TWO YEARS for products purchased before May 1, 2014, as determined by examination by SureCall, prove defective in material and/or workmanship. Warranty returns must rst be authorized in writing by SureCall. Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same changes on previously delivered products.

As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all products returned to SureCall for repair, and SureCall will pay the return shipping with the exception of products returned from outside the United States, in which case the Buyer will pay the shipping charges.

The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable specications or which are not defective or not covered by this warranty.

Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulll the performance requirements that were published in the product specication literature, or in accordance with samples provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not supplied by it.

Limitations of Warranty, Damages and Liability:

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.

SAFETY INFORMATION This is a CONSUMER device. BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure,

contact your provider. You MUST operate this device with approved antennas and cables as specied by the manufacturer. Antennas

MUST be installed at least 20 cm (8 inches) from any person. You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.

All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having jurisdiction thereof. If one or more provisions provided

herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineective and excluded to the extent of such invalidity or unenforceability without aecting in any way the remaining provisions hereof.

WARNING: E911 location information may not be provided or may be inaccurate for calls served BY USING THIS DEVICE.

48346 Milmont Drive

Fremont, California 94538

USA

888.365.6283

Fax: 510.996.7250

www.surecall.com

SureCall has made a good faith eort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and tness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with

and for its customers.SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specications in this document are subject to change without notice. © 2014. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners.

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com

1514

This is a CONSUMER device.

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider

and have your provider’s consent. Most wireless providers consent to the use of

signal boosters. Some providers may not consent to the use of this device on their

network. If you are unsure, contact your provider.

You MUST operate this device with approved antennas and cables as specied by

the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any

person. You MUST cease operating this device immediately if requested by the

FCC or a licensed wireless service provider.

WARNING. E911 location information may not be provided or may be

inaccurate for calls served by using this device.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• C on ne ct the e qui pm en t int o an outl et on a ci rcui t di ff er en t f rom th at to w hi ch the re ce iv er is co n ne ct ed.

• Consult the dealer or an experienced radio/TV technician for help.

SureCall | 48346 Milmont Dirve, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | sales@surecall.com

Cellphone Mate SureCall EZBOOST5 Users Manual

Specifications and Main Features

Frequently Asked Questions

User Manual