Cellphone-Mate SureCall Force-5, SureCall CM5000 User Manual

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User Manual

Multi-Band Linear Amplifier

FORCE-5

Cellphone-Mate, Inc.

FORCE-5 (07/12) v1.1

Patent Pending

Technical Support:

888.365.MATE (6283) phone

510.996.7250 fax

www.surecall.com

NOTICE: The manufacturer's rated output power of this equipment is for single-carrier operaon. For situaons when mulple carrier signals are present, the rang must be reduced by 3.5 dB, especially where the output signal is reradiated and can cause interference to adjacent-band users. This power reducon is to be by means of input power or gain reducon and not by an aenuator at the device output.

ENTERPRISE RECEPTION SOLUTION

Upl ink Freq. R ange (MHz) 698-716/776-787/824-849/1710-1755 /1850-1910

Down Freq. Rang e (MHz) 728-746/746-757/869-894/ 2110-2155/1930-1990

Supp orted Stand ards CDMA, GSM, UMTS, WCDMA, HSPA(+), EV DO, EDGE, LT E

Gai n Adju stme nt Ra nge 31dB

Sign al Gai n

Depends On Model

Inp ut/Outpu t Impe dan ce 50Ω

Noi se Fig ure 5dB

VSWR ≤2.0

AC Power Trans former 110VAC,60Hz IN / 18VDC OUT

Cabl e CM400 or LMR400

Power Co nsu mpon <65W

Dim ens ion s 14.5” x 11

” x 3.5”

Wei ght 19.5

FORCE-5 5 Band Ampliﬁer

This manual applies to all FORCE-5 models.

- - - - - - - - - - - - - - - 1

1.1 - Package Contents - - - - - - - - - - - - - - - - 1

1.2 - Features & Beneﬁts - - - - - - - - - - - - - - - 2

- - - - - - - - - - - 2

1.4 - How It Works - - - - - - - - - - - - - - - - - - - 3

1.5 - About This Manual - - - - - - - - - - - - - - 4

CHAPTER 2: Safety - - - - - - - - - - - - - - - - - - - - 5

2.1 - Safety Warnings 5 - - - - - - - - - - - - - - - - -

CHAPTER 3: Planning - - - - - - - - - - - - - - - - - - 7

3.1 - Overview - - - - - - - - - - - - - - - - - - - - - - 7

3.2 - Exterior Antenna - - - - - - - - - - - - - - - - - 8

3.3 - Interior Antennas - - - - - - - - - - - - - - - - 9

- - - - - - - - - - - - - 10

- - - - - - - - 13

- - - - - - - - - - - - - - - 14

3.7 - Accessories - - - - - - - - - - - - - - - - - - - - 15

- - - - - - - - - - - - - - - 16

- - - - - - - - - - - 16

- - - - - - - - - - - - - - - - -16

4.3 - Exterior Antenna - - - - - - - - - - - - - - - -16

4.4 - Internal Antennas - - - - - - - - - - - - - - - 17

- - - - - - - - - - - 19

- - - - - - 20

5.1 - DIP Switches and Lights - - - - - - - - - - - 20

- - - - - - - - - - - - - - 22

5.3 - Powering on the Ampliﬁer - - - - - - - - -22

- - - - - - - - - - - - - - - - - - - - - - - 24

- - - - - - - - - - -24

- - - - - - - - - - - - - 25

CHAPTER 6: Warranty - - - - - - - - - - - - - - - - - 27

6.1 - Warranty Periods - - - - - - - - - - - - - - - -27

- - - - - - - - - - - - 28

- - - - - - - - - - - - - 30

- - - - - - 31

- - - - - - - - - - - - - - - - - - - 31

Table of Contents

Force-5(CM5000) Ampliﬁer - Installa

THIS MANUAL CONTAINS SAFETY, INSTALLATION, CONFIGURATION AND WARRANTY INFORMATION

FOR YOUR CELLPHONE-MATE, INC (CMI) AMPLIFIER. CMI RECOMMENDS THAT YOU SAVE THIS MANUAL IN A READILY ACCESSIBLE LOCATION IN CASE ANY QUESTIONS ARISE ABOUT THIS PRODUCT.

Copyright © 2012 by Cellphone-Mate, Inc. All rights reserved. SureCall is a registered trademark and Cellphone-Mate is a trademark of Cellphone-Mate, Inc. All other trademarks or registered trademarks are the property of their r

ve owners.

This chapter introduces the Force-5 (CM5000) Ampliﬁer and this manual. Read this enre manual before proceeding with the installaon. This manual applies to all Force-5 (CM5000) models.

1.1 - Package Contents

Your ampliﬁer box contains the following items:

• Force-5 (CM5000) ampliﬁer.

• Mounng kit (not shown).

• DC power supply (not shown).

• Wall anchors (not shown).

CHAPTER 1: Introducon

Force-5(CM5000) Ampliﬁer - Installa

1.2 - Features & Beneﬁts

The Force-5 ampliﬁer oﬀers the following features and beneﬁts:

• Powerful in-building ampliﬁer with 31dB of adjustable gain level.

• Extends cellular signals in areas with poor coverage due to geographical loca and/or building design.

• Suitable for large areas up to about 80,000 square feet depending on outside signal strength and carrier frequency.

• Sophis cated power control maintains maximum output power at 3 wa

s EIRP.

• Automa oscilla det and protec-

system powers down the ampliﬁer to pre-

vent harmful radio interference.

tems Needed

The Force-5 ampliﬁer

requires the following

components for

a complete installa

•

• Lightning protector

(CMLP).

• Cable spli

er if install-

ing

antennas.

External antenna (such at the CM288W omni by Cellphone-Mate, Inc.)

CHAPTER 1: Intr

• Suﬃcient CM400 ultra low loss interior/exterior cable of 50 ohm.

•

• Grounded surge sup-

pressor for DC power supply.

1.4 - How It Works

The Force-5 ampliﬁer boosts cellular signals from the nearest tower to phones in a building and from those phones back to the tower to compensate for weak r

caused by distance, topography, building structure, and/or other reasons. The ampliﬁer receives the signal from an outside antenna, ampliﬁes that signal, and then rebroadcasts it via the interior antenna(s) where it is picked up by cellular phones, modems, and data cards. The interior antennas also pick up signals from cellular devices and pass them to the ampliﬁer. The ampliﬁer boosts these signals and passes them to the exterior antenna for rebroadcast back to the tower.

as the CM222W, CM223 or CM224

and/or CM248W ﬂat panel by CellphoneMate, Inc.)

Force-5(CM5000) Ampliﬁer - Installa

• Intr This chapter introduces the

Force-5 ampliﬁer and this manual.

• Safety: This chapter contains important safety

informa

• Planning: This chapter describes how to plan your installa

for best results.

• Installa This chapter describes how to install the ampliﬁca

system.

• Warranty: This chapter contains warranty informa

for your ampliﬁca system.

• Regulatory Informa

This chapter contains

important regulatory agency informa

Lists of items or points to consider that need not be performed in order appear in bullet format:

• Item 1

• Item 2

Procedures that must be followed in a speciﬁc order appear in numbered steps:

1. Perform this step ﬁrst.

2. Perform this step second. This manual also contains important safety infor-

and ins in specially forma ed

callouts with accompanying graphic symbols:

WARNING: WARNINGS INDICATE THE POSSIBILITY OF PERSONAL INJURY.

CAUTION: WARNINGS INDICATE THE POSSIBILITY OF EQUIPMENT DAMAGE RADIO INTERFERENCE, ETC.

Note: Notes provide helpful inf

1.5 - About This Manual

This manual contains the following informa

This chapter contains important safety information designed to prevent personal injury, equipment malfunction, and/or radio interference. You are responsible for ensuring a safe installation.

2.1 - Safety Warnings

• You are responsible for knowing and following all applicable codes and regulations and for obtaining all required permits and inspections.

• Follow all safety precautions contained in this Installation Manual.

• The installation process may require working in high locations such as roofs and/or ladders. Follow applicable safety regulations and best practices to avoid falling. Take care not to drop objects off any high area. Cordon off ground areas directly below roof or ladder work when possible.

• Always use appropriate personal protective equipment such as goggles, gloves, hard hat, etc. as needed and as required.

WARNING: FAILURE TO EXERCISE CAUTION WHEN WORKING IN HIGH AREAS COULD CAUSE A FALL AND PERSONAL INJURY.

CHAPTER 2: Safety

Force-5(CM5000) Ampliﬁer - Installa

• Some components may be heavy and/or bulky. Always use proper

and carrying techniques when handling components, especially when working on a ladder, roof, or other area with a fall hazard.

•

• Always use a properly installed Cellphone-

Mate lightning protector between the exterior antenna and the ampliﬁer.

CAUTION: FAILURE TO PROPERLY INSTALL A LIGHTNING PROTECTOR CAN RESULT IN DAMAGE TO THE AMPLIFIER, ANTENNAS, AND WIRING.

• Always power oﬀ the ampliﬁer before working on the roof of the building or anywhere in close proximity to the external antenna.

• Allow at least 24 inches (60cm) of separa between interior antennas and humans or animals.

• Allow at least 24 inches (60cm) of separa between exterior antennas and all persons.

• Comply with all antenna separa

require-

ments to prevent signal oscilla

CAUTION: SIGNAL OSCILLATION CAN CAUSE RADIO INTERFERENCE WITH CELLULAR TOWERS AND RESULT IN CIVIL AND/OR CRIMINAL PENALTIES.

when determining the mounng locaon of the rooop donor antenna, look for any other

antennas that may be present and determine what they are for. If there is any type of RF enhancement system present in the building or any carrier antennas on the roof a full spectrum analysis will need to be performed before.

This chapter describes how to plan your ampliﬁer installa

including how to determine the best loca for the inside and outside antennas.

3.1 - Overview

The general ampliﬁer installa process follows these steps:

1. Decide where to mount the exterior antenna.

This will generally be on the wall or roof of the building in the loca

with the strongest signal. You will need to decide whether to use an omnidir

antenna mounted v cally

or a Yagi direconal antenna pointed at

the cellular tower (line of sight). You must

also consider aaching a grounded lightning

protector between the exterior antenna and

the ampliﬁer.

2. Decide where to mount the interior antenna(s), being sure to take separa requirements into account. In general, long narrow spaces will beneﬁt most from direc-

ﬂat-panel antennas while more square

spaces will

beneﬁt more from omnidir

dome antennas.

3. Decide where to mount the ampliﬁer. This should be in a secure indoor loca

near a

grounded power source.

CHAPTER 3: Planning

Force-5(CM5000) Ampliﬁer - Installa

4. Decide where to route the cables between the exterior antenna and the ampliﬁer and between the ampliﬁer and interior antennas.

5. Install the antennas as described in their r

ve installa

6. Route the cables to the ampliﬁer loca

7. Install the ampliﬁer as described in this manual.

8. Power on the ampliﬁer and perform the conﬁgura

and tes as described in this

manual.

3.2 - Exterior Antenna

You may use an omnidir antenna such

as the CM288W (ﬂat area with no obstrucons)

The exterior antenna and ma

st (if any) must be

mounted in a loca

that meets all of the follow-

ing criteria:

• Best signal strength.

signals over a horizontal 360-degree circle.

transmits

CHAPTER 3: Planning

• Not collocated with other antennas or used in c

ntennas.

• Away from all power lines.

• 6’ from lightning rod antennas.

• 24” from all persons.

These distances are general guidelines only; refer to the applicable building and electrical codes in your area to determine local requirements.

3.3 - Interior Antennas

You may use any combina of omnidir (dome) and/or dir (ﬂat panel) interior antennas needed to obtain op

signal strength throughout the building or installa area. Dome antennas such as the CM222W,

provide a focused zone of coverage suitable for long narrow areas. The following example uses two dome antennas and one panel antenna to provide full coverage.

CM223, and CM224 provide 360-degree hemispherical coverage suitable for most square

areas while ﬂat panel antennas such as the CM248W

Force-5(CM5000) Ampliﬁer - Installa

Keep in mind that ﬂoor structures in story buildings can cause signiﬁcant signal loss, which means that you may need to install interior antennas on more than one ﬂoor. Here is an example of

story installa

Note: You may or may not need antennas on every ﬂoor of a

story building depending on factors such as building material, ampliﬁer gain, etc.

3.4 - Antenna Separa

Proper antenna separa is essen in order to prevent signal oscilla

(feedback) that can

interfere with the cellular tower. Separa

is measured in a straight line from the exterior antenna to the closest interior antenna. The closest allowable distance depends on a number of factors such as ampliﬁer gain level, building material, etc. Recommended separa stances are:

Ampliﬁer gain Min. separaon (ad)

40dB 5-6’ 45dB 15-20’ 50dB 50’ 55dB 60’ 65dB 75-80’ 70dB 100’ 75dB 100’-120’

80dB 120’-180’

CHAPTER 3: Planning

The easiest way to calculate the straight-line separaon between antennas is to break it down into three simple measurements and then use some basic geometry to ﬁnd the distance, as follows:

1. Measure the distances ab, bc, and cd as shown in the diagram on the next page.

- Distance from the nearest interior antenna

(Point a) to the wall underneath the exterior antenna (Point b). This is distance ab.

Note: Vercal separaon is more important than horizontal separaon. If you are unable to obtain the required separaon horizontally, try raising the exter- ior antenna. You may also try reducing the ampliﬁer gain as described in Chapter 5 of this manual.

- Distance from Point b to directly underneath the exterior antenna. This is Point (c). This is distance bc.

- Distance from Point c to the exterior antenna (Point d). This is distance cd.

2. Mulply ab mes ab to obtain ab

3. Mulply bc mes bc to obtain bc

4. Mulply cd mes cd to obtain cd

5. Add ab

+bc2 to obtain ac2.

6. Add ac

+cd2 to obtain ad2.

Force-5(CM5000) Ampliﬁer - Installaon Manual

7. The straight-line distance ad is the square root (

) of the result obtained in Step 6.

Example:

• Distance ab=40 feet; ab

= 40x40=1600.

• Distance bc=10 feet; bc

= 10x10=100.

• Distance cd=20 feet; cd

= 20x20=400.

• ac

= 1600+100=1700

• ad

= 1700+400=2100

• ad = 45.83’

Here, the straight-line distance ad is just under 46 feet, which is compable with 50dB ampliﬁer gain as indicated in the previous table.

Note: Most calculators have a square root (

) key.

Separate interior antennas based on the calculaons shown in Secon 3.5. You may mix and match dome and direconal antennas as needed to obtain proper coverage throughout the building or area where you need to boost the signal.

If you are using a Yagi exterior antenna, you should normally aim it away from all interior antennas regardless of separaon to prevent oscillaon.

CAUTION: SIGNAL OSCILLATION CAN CAUSE RADIO INTERFERENCE WITH CELLULAR TOWERS AND RESULT IN CIVIL AND/OR CRIMINAL PENALTIES.

CHAPTER 3: Planning

3.5 - Calcula rength

You can calculate the number of antennas you will need using the following parameters (in dB):

• Outside signal level (OSL): This is the signal

strength at the exterior antenna loca

and

will always be a nega

ve number that will usu-

ally fall between -50 and -100dBm. Calls will drop at levels of about -100dB and lower. A system installed in an area where the signal is

-85 or worse will require some detailed engin-

• Outside antenna gain (OAG): This the signal

boost provided by the exterior antenna and is always a

ve number with Cellphone-

Mate antennas.

OAG Gain

CM288W omni +3

• Inside antenna gain (IAG): This is the signal

boost provided by an interior antenna and is always a

ve number with Cellphone-

Mate antennas.

• Cable loss (CL): This is the signal loss caused

by the cable and is always a nega

ve number.

IAG Gain

CM222W omni dome +3 CM248W dir panel

CL Loss

20’ CM400/CM240 -1/-2 30’ CM400/CM240 -2/-4 50’ CM400/CM240 -3/-6 100’ CM400/CM240 -4/-8

Force-5(CM5000) Ampliﬁer - Installaon Manual

• Splier loss (SL): This is the signal loss caused by a splier (used if you are installing mulple antennas).

• Ampliﬁer gain (AG): Number of decibels of ampliﬁcaon provided by the ampliﬁer (rated

gain less any aenuaon, as described in Chapter 5 of this manual). This is always a posive number.

The signal strength S at an interior antenna equals OSL+OAG+IAG+CL+SL+AG. To calculate the approximate coverage distance of each antenna:

1. Calculate the signal strength S for the ﬁrst interior antenna using the preceding formula.

SL Loss

3-yaw-2 5-yaw-3 6-yaw-4

2. Find the signal strength S for the antenna along the boom of the graph on the following page.

3. Move straight up the signal strength line to the PCS and cellular curves.

4. Read the approximate coverage radius on the le.

3.6 - Ampliﬁer Locaon

Select an indoor locaon for the ampliﬁer that meets the following criteria:

• Wall or ceiling mounts are acceptable.

• Near a properly grounded 110VAC outlet.

• Not in a ghtly enclosed or overly hot space.

• All power and warning lights easily visible.

• Least amount of cable to connect all antennas.

CHAPTER 3: Planning

3.7 - Accessories

The ﬁnal step in the planning process is to make sure you have all of the necessary accessories to complete the installaon. You will need all of the items listed in Chapter 1 of this manual plus some or all of the following:

• Cable clips: Use these to secure the cables to

interior and exterior walls/ceilings.

• Appropriately rated sealant/caulking: Use

this to waterproof the opening where the cable from the exterior antenna enters the building, if needed.

• Hand and/or power tools: As needed to com-

plete the installaon.

• Personal Protecve Equipment (PPE): Use all

PPE required by local codes and/or best prac-

to help ensure personal safety during

installa

Note: You may need to obtain a permit from your local building department to install the ampliﬁer and antennas. Check your local building and/or electrical codes. You do not need any permits from the FCC or the cellular carrier.

CAUTION: YOU ARE RESPONSIBLE FOR ENSURING THAT THE INSTALLATION MEETS ALL APPLICABLE CODES.

Force-5(CM5000) Ampliﬁer - Installa

This chapter describes how to install the ampliﬁer and antennas for best results.

4.1 - Selecng the Locaons

Select the locaons for the exterior antenna, interior antenna(s), ampliﬁer, cables, and accessories as described in the previous chapter.

CAUTION: FAILURE TO PROPERLY PLAN THE AMPLIFIER INSTALLATION CAN CAUSE SIGNAL OSCILLATION AND/OR OTHER EQUIPMENT MALFUNCTION.

4.2 - So Installaon

Perform a “so” installaon of all components to test signal coverage and oscillaon before making the installaon permanent. Avoid making holes or other permanent ﬁxtures during this inial phase. Please refer to Chapter 5 of this manual for conﬁg- uraon and tesng instrucons. Proceed with the ﬁnal installaon once conﬁguraon and tesng are complete.

4.3 - Exterior Antenna

Mount the exterior antenna in the locaon you selected during the planning process. Be sure to follow all of the instrucons included with the antenna to ensure a safe installaon. Remember:

CHAPTER 4: Installaon

• An omnidir antenna (CM288W , etc.) must be mounted v

cally.

• A Yagi antenna (such as the CM230W) must be mounted horizontally and be aimed at the desired cellular tower (line of sight).

CAUTION: MOUNT THE EXTERIOR ANTENNA ON A FIXED STRUCTURE .

WARNING: FAILURE TO EXERCISE CAUTION WHEN WORKING IN HIGH AREAS COULD CAUSE A FALL AND PERSONAL INJURY.

WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL WIRES OR ALLOW THE ANTENNA OR CABLING TO TOUCH ANY LIVE ELECTRICAL WIRES.

1. Mount the antenna.

2. Connect a length of CM400 cable to the ant

hten un ht.

3. Run the cable along the planned route.

4. Install a properly grounded CMLP lightning protector.

5. Seal any holes you make in the outside of the building with appropriate caulking or sealant.

4.4 - Internal Antennas

Mount the interior antenna(s) in the loca you selected during the planning process. Be sure

CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD ANY INTERIOR ANTENNA .

Force-5(CM5000) Ampliﬁer - Installa

LIVE ELEC

to follow the ins

included with the

antenna(s) for a safe installa

Remember:

• Dome antennas (CM222W, CM223, etc.) should be mounted in the ceiling as close to the center of desired coverage area as possible

• Flat panel antennas (CM248W) should be wallmounted as close as possible to center of the wall at one end of long narrow space.

1. Mount the antenna.

CAUTION: VERIFY THAT ALL INTERIOR ANTENNAS MEET THE SEPARATION REQUIREMENTS DESCRIBED IN THE PREVIOUS CHAPTER AND THAT NO ANTENNA IS AIMED TOWARD THE EXTERIOR ANTENNA .

2. Connect a length of CM400 or CM240 cable to the ant

hten un ht.

3. If you are installing

antennas, run the

cable to the spli

er loca and connect the

cable to one of the outputs on the spli

er.

4. Connect another length of CM400 or CM240 cable to the input side of the spli

er (if used)

5. It is important to keep the cable runs equal or

use taps to ensure a harmonious install.

CAUTION: DO NOT CONNECT AN INTERIOR ANTENNA TO THE SPLITTER INPUT.

CHAPTER 4: Installa

4.5 - Moun

Mount the ampliﬁer as follows:

1. Verify that the selected loca

meets all of

the criteria described in the previous chapter.

2. A

ach the included moun kit to the ampliﬁer using the screws provided. Tighten the screws by hand with a screwdriver un

snug

plus 1/4 to 1/2 turn. Do not over

hten.

3. Mount 24" x 24", 3/4" thick sheet of plywood on top of sheetrock into wall studs where

ampliﬁer is to be situated. Plywood should be ﬂush against wall. Once mounted, screw the ampliﬁer to plywood sheet. The top side of the ampliﬁer with the lights and DIP switches

should be facing away from the wall and be

plainly visible when standing near the ampliﬁer.

4. Connect the exterior antenna cable to the

Outside Antenna port on the ampliﬁer.

5. Connect the interior antenna cable to the

Inside Antenna port on the ampliﬁer.

6. Verify that all cable c

are snug and that the exterior and interior antennas are connected to the proper jacks.

CAUTION: DO NOT POWER ON THE AMPLIFIER UNTIL INSTRUCTED TO DO SO.

CAUTION: NEVER POWER ON THE AMPLIFIER WHEN ANY ANTENNAS ARE DISCONNECTED AS THIS COULD DAMAGE THE AMPLIFIER.

This chapter describes how to power on, conﬁgure, and test the ampliﬁer.

5.1 - DIP Switches and Lights

The Force-5(CM5000) ampliﬁer has the following

DIP switches:

AWS (2100MHz) DIP switches： (1) These DIP switches control AWS uplink (switches 1-5) and downlink (switches 6-10) gain.

PCS (1900MHz) DIP switches：

(2)

These DIP switches control PCS uplink (switches 1-5) and downlink (switches 6-10) gain.

LTE (700MHz) DIP switches： (3) These DIP switches control LTE uplink (switches 10-6) and downlink (switches 5-1) gain.

Cellular (800MHz) DIP switches： These DIP switches control cellular uplink (switches 10-6) and downlink (switches 5-1) gain.

CHAPTER 5: Conﬁgura Tes

(4)

Each bank of DIP switches contains ﬁve switches.

• Turning a switch OFF increases

ampliﬁer gain for the selected channel.

• Turning that switch ON decreases ampliﬁer

gain for the selected channel.

From le to right, the DIP switches in each bank provide 1, 2, 4, 8, and 16 dB of aenuaon (reduced ampliﬁca These switches are cumula

ve, meaning that the total amount of a enua-

for a channel is equal to the combined dB of all ON DIP switches in the corresponding bank. For example:

• Turning all switches OFF = 0dB aenuaon (ampliﬁer is at full gain).

• Turning ON Switch #1 in a bank = 1dB aenuaon (ampliﬁer maximum gain is reduced by 1dB ).

• Turning ON Switches #1, 3, and 5 in a bank = 1+4+16dB aenuaon = 21dB aenuaon

For example, in a 80dB ampliﬁer, this means that the

selected channel would be reduced to 59dB (80db-21db).

• Turning ON all switches in a bank = 1+2+4+8+16dB aenuaon = 31dB aenuaon

For example, in a 80 dB ampliﬁer ,that means that the

selected channel would be reduced to 49dB (80dB-31dB).

Force-5(CM5000) Ampliﬁer - Installa

By default, your ampliﬁer ships with all DIP switches turned OFF to provide maximum gain in all channels. This should always be your st point whenever installing or reinstalling the ampliﬁer.

5.3 - Powering on the Ampliﬁer

To power on the ampliﬁer:

1. Make sure that exterior and interior antenna cables are snugly connected to the proper ports on the ampliﬁer.

2. Plug a surge suppressor into a grounded 110VAC wall outlet.

The ampliﬁer lights are as follows:

When the ampliﬁer is powered on:

• The green Power light (5) should illuminate.

•

If any of the bands are oscillang, the

corresponding Band lights (6, 7, 8, 9, 10) will

ﬂash red and that band will shut down. Note: When the ampliﬁer is turned on, the Band lights will ﬂash red and yellow for approx.

10 second.

CHAPTER 5: Conﬁgura Tes

3. Plug the AC end of the power adapter that came with the ampliﬁer into the surge suppressor.

4. Plug the DC end of the power adapter into the Power port on the ampliﬁer.

5. Verify that the green Power light is illumi-

nated.

CAUTION: ONLY USE THE POWER SUPPLY INCLUDED WITH THE AMPLIFIER. USE OF ANOTHER POWER SUPPLY COULD DAMAGE THE AMPLIFIER AND/ OR POWER SUPPLY.

CAUTION: DO NOT PROCEED BEYOND THIS POINT UNTIL THE AMPLIFIER IS POWERED ON AND NO RED WARNING LIGHTS ARE ILLUMINATED.

Force-5(CM5000) Ampliﬁer - Installa

5.4 - Tes

Once the ampliﬁer is powered on and no Warning lights are illuminated, walk around the en

re area to test the voice and/or data signal. Reﬁne the antenna loca

and/or gain levels as needed, and then complete the permanent installa once the system is working as desired.

5.5 - Adjus

Keep the following points in mind when adjus

the ampliﬁer:

• Full power is not always your best op

Your goal is to obtain a usable cellular signal in as many areas of the building as possible. A successful installa

means that you can make calls without dropping and/or have a reliable data c

• Do not expect to see 5 bars of r everywhere in the building as this is pr cally impossible. Also, signal strength in dB can vary signiﬁcantly without necessarily aﬀ

the

number of bars displayed be

cause diﬀerent phone and data card manufacturers handle bars slightly diﬀerently.

•

A good rule of thumb is that increasing gain by 6dB doubles the coverage distance of the interior antennas. Start at the lowest gain se

and increase gain gradually as needed.

•

If one or more red Warning lights comes on,that

indicates that there's oscillaon in that band and

the band will immediately shut down. If the dB gain is not adjusted, the Warning light will

connue ﬂashing. The ampliﬁer will power down

and will then wake every 30 seconds for the next 15 minutes to see if the problem has been resolved. If the problem has not been resolved with

CHAPTER 5: Conﬁgura Tes

15 minutes, the ampliﬁer will shut o ﬀ and will

need to be unplugged and plugged back in

• You may see oscilla

in the 800MHz band

and/

• If you can’t get the system to work properly, you may need to install an

interior antenna and/or a diﬀerent type of interior antenna and/or relocate interior antennas.

Note: In general, the uplink and downlink DIP switches should be set iden cally but this is not always the case.

5.6 - Automa tdown

If equipped, the Force-5 ampliﬁer includes an automa

shutdown feature that works in the fol-

lowing sequence:

3. If the electrical current powering the ampliﬁer is too weak or too strong, lights 6 and/or 7, 8, 9,10 will blink yellow.

again to reset.

and/or downlink, the appropriate Warning light(s) will begin ﬂashing red and the Power light (light 5 in the diagram on Page 21) remains green.

and/or 7, 8, 9, and 10 will blink as appropriate

Force-5(CM5000) Ampliﬁer - Install

5. The ampliﬁer will wake back up. When this occurs, the power light will be green. If oscilla-

resumes, the lights will ﬂash as previously

described. These 30-second cycles will con-

for 15 minutes or un the problem is

resolved.

To resolve oscilla

increase the antenna sepa-

3.4) and/or the a enua (Sec-

If the problem is not resolved, the aﬀected side

will shut down for 30 seconds.

If the problem is not resolved within 15 minutes,

the ampliﬁer will shut down (all lights oﬀ except

the Power light, which is green) and must be reset by unplugging it from the power supply and plugging it back in.

Each band on the ampliﬁer works

independently from other bands. Therefore, Band lights will react accordingly.

This chapter contains the warranty informaon for your CELLPHONEMATE product and also contains informaon on how to contact the company.

6.1 - Warranty Periods

Your warranty includes the following periods:

• Two-Year Product Warranty: CELLPHONE-

MATE products are covered under a two-year

product warranty from the date of purchase. This protects the customer from any defects

or problems the product may have that are

solely the fault of CELLPHONE-MATE Inc. Incorrect installaon or misuse will void this warranty. Upon the return of a defecve product, CELLPHONE-MATE will issue the customer a working replacement. All returned packages should contain all products distributed.

• Five-Year Extended Product Warranty: A ﬁve

year warranty is available f

or purchase

on any products sold by CELLPHONE-MATE Inc. A ﬁve- year warranty must be obtained at the me of purchase. This warranty adds an addional three years to the two year warranty we provide. All regulaons sll apply.

CHAPTER 6: Warranty

Force-5(CM5000) Ampliﬁer - Installa

6.2 - Warranty Informa

1. CELLPHONE-MATE, Inc. warrants to the Buyer that each of its products will be free from defects in material and workmanship and will perform in full accordance with applicable speciﬁca

when shipped. The limit of liability under this warranty is, at CELLPHONEMATE, Inc.’s op

to repair or replace any product or part thereof which shall, within TWO YEARS of purchase as determined by examina

by CELLPHONE-MATE, Inc., prove

def

ve in material and/or workmanship.

Warranty returns must ﬁrst be authorized in

by CELLPHONE-MATE, Inc. Disassembly of any CELLPHONE-MATE, Inc. product by anyone other than an authorized representa

ve of CELLPHONE-MATE, Inc. voids this warranty in its en

rety. CELLPHONE-MATE, Inc. reserves

the right to make changes in any of its

prod-

ucts without incurring any obliga

to make the same changes on previously delivered products.

2. As a c

of the warran provided for herein, the Buyer will prepay the shipping charges for all products returned to CELLPHONE-MATE, Inc. for repair and CELLPHONEMATE, Inc. will pay the return shipping with the ex

of product returned from outside the United States, in which case the Buyer will pay all shipping charges.

3. The Buyer will pay the cost of

and

tes

any goods returned under the warranty or otherwise which are found to meet the applicable speciﬁca

or which are not

def

ve or not covered by this warranty.

4. Products sold by CELLPHONE-MATE, Inc. shall not be considered def

ve or non-conform-

CHAPTER 6: Warranty

ing to the Buyer’s order if they sasfactorily fulﬁll the performance requirements that

were published in the product speciﬁcaon literature, or in accordance with samples provided by CELLPHONE-MATE, Inc. This warranty shall not apply to any products or parts thereof which have been subject to accident, negligence, alteraon, abuse, or misuse. CELLPHONE-MATE, Inc. makes no warranty whatsoever in respect to accessories or parts not supplied by it.

5. Limitaons of Warranty, Damages and Liability: EXCEPT AS EXPRESSLY SET FORTH HEREIN,

THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OTHER WARRANTIES, CONDITIONS, GUARANTEES OR REPRESENTATIONS, WHETHER EXPRESSED OR

IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. CELLPHONE-MATE, INC.

’S AGGR

EGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL CELLPHONE-MATE, INC. BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.

6. All maers regarding this warranty shall be interpreted in accordance with the laws of the State of California and any controversy that cannot be seled directly shall be seled by arbitraon in California in accordance with the rules then prevailing of the American Arbitraon Associaon, and judgment upon the

Force-5(CM5000) Ampliﬁer - Installa

award rendered may be entered in any court ha

reof.

7. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then such provision shall be ineﬀ

ve and excluded to the extent of such invalidity or unenforceability without aﬀ in any way the remaining provisions herein.

8. CELLPHONE-MATE reserves the right to bill for labor spent on equipment where there is no def

ve found

9. All items that are out of warranty are subject to a repair f

reight charges.

10. Def

ve items in warranty will be repaired at

charge and will be returned with

freight paid by CELLPHONE-MATE.

6.3 - Contact Informa

You may consult a Cellphone-Mate, Inc. customer service agent directly by cont

follows:

• View the list of

Frequently Asked Ques

(FAQ) online at h p://www.surecall.com/

• Our online support center is at h

p://cell-

phone-mate.c

ket.html. If needed, you

can create an online support

ket. This is the fastest and best way to get support for your product.

• Write to the address on the web site or call the phone number on the back cover of this manual.

This chapter contains the regulatory informaon for the FCC (USA) and Industry Canada (Canada).

7.1 - FCC Informaon

FCC ID: RSNCM5000

Warning: Changes or modiﬁcaons to this device

not expressly approved by Cellphone-Mate, Inc. could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits pursuant to Parts 22 and 24 of the FCC Rules. These limits are designed to

provide reasonable protecon against harmful interference in a residenal installaon. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instrucons, may cause harmful interference to radio communicaons. However, there is no guarantee that interference will not occur in a parcular installaon. If the equipment

does

cause harmful interference to radio or television recepon, which can be determined by turning the equipment oﬀ and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separaon between the equip-

ment and receiver.

CHAPTER 7: Regulatory Informaon

Force-5(CM5000) Ampliﬁer - Installa

• Connect the equipment to an outlet on a circuit diﬀerent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radia exposure limits set forth for an uncontrolled environment. This transmi

er must not be co-located or

opera

in c with any other antenna

or transmi

er. In accordance with FCC requirements of human exposure to radio frequency ﬁelds, the radia

element (antenna) shall be installed such that a minimum separa distance of 25cm (11in) is maintained from all persons.

Cellphone-Mate SureCall Force-5, SureCall CM5000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual