Page 1
CM SERIES
VERSION 2
OWNER’S MANUAL
24V Thermostat Conversion Kit Option
NOTICE: To activate the split system warranty,
the installing certied HVAC/R service tech
must complete the split system warranty
checklist and send back to CellarCool.
Page 2
Conforms to ANSI/UL Std 427
Certied to CAN/CSA Std C22.2 No. 120
We manufacture, test and certify 100% of our wine cooling units in
the USA. By sourcing the best components and closely controlling our
manufacturing processes, we can assure the highest-quality,
lowest defect manufacturing rates in the industry.
Copyright © 2012. CellarCool. All rights reserved.
CellarCool copyrights this manual, the product design, and the design concepts, with all rights reserved. Your rights with
regard to the hardware and manual are subject to the restrictions and limitations imposed by the copyright laws of the
USA. Under copyright laws, this manual may not be copied, reproduced, translated, transmitted, or reduced to any printed
or electronic medium or to any machine-readable form, for any purpose, in whole or in part, without the written consent
of CellarCool.
Every effort has been made to ensure that the information in this manual is accurate. CellarCool is not responsible for
printing or clerical errors.
CellarCool reserves the right to make corrections or improvements to the information provided and to the related
hardware at any time, without notice.
Vinothèque and CellarCool are registered trademarks, and ECE is a trademark of CellarCool. All rights reserved.
Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a
recommendation. CellarCool assumes no liability with regard to the performance or use of these products.
01.04.2017
Page 3
TABLE OF CONTENTS
Introduction ................................................ 3
Before You Start ............................................ 4
Receiving & Inspecting the System ......................... 5
Quick Reference Guide
Knockout Locations ...................................... 7
Unit Specications ....................................... 8
Condensing Unit ......................................... 10
Preparing the Wine Cellar ................................... 11
System Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Troubleshooting Guide ..................................... 16
Maintenance Schedule ..................................... 19
Technical Assistance & Accessories ......................... 20
Installation Terms and Conditions .......................... 21
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WARNING
The evaporator unit (fan coil unit) must be insulated using the insulation blanket provided in
accordance with this manual. Refer to the insulation blanket installation instructions.
Failure to follow the instructions provided will result in a poor vapor barrier, water
damage, rust, and system corrosion which will void the warranty on your unit.
The evaporator unit (fan coil unit) must be insulated using berglass insulation (R13 or higher)
in addition to the provided insulation blanket. This includes the cavity between the ceiling
joists. A warm attic environment will reduce the capacity of the cooling system, as the system
will absorb heat from the attic in addition to the heat load from the wine cellar. This, in eect,
will signicantly reduce the cooling system’s ability to cool the wine cellar.
Failure to properly insulate the evaporator unit may cause condensation to form on the
surface of the housing and water damage to the surrounding structure, the cooling unit, and
possibly the wine cellar.
To avoid these issues, install the insulation kit and insulate the surface of the evaporator unit
that is located outside of the wine cellar using berglass insulation.
*Additional insulation is required!
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CCM 062817
Page 5
CM SERIES
INTRODUCTION
Customer Service
Thank you for purchasing a CellarCool cooling system. We strive to provide the highest-quality products and the best possible
customer service. If you have any questions about your system, please call us at 1-855-235-5271 or visit cellarcool.com.
Using the Manual
This owner’s manual is intended to assist in the proper maintenance of the cooling system. In order to ensure the longevity of
your cooling unit, the equipment should be installed as outlined in the technician’s manual. It is also vital to establish a proper
care and maintenance schedule. Please read and review this manual carefully and keep it for future reference.
What is the CellarCool Cooling System?
The CellarCool cooling system is a specialized refrigeration system designed for one purpose only: to maintain the optimal
temperature and humidity levels conducive to the proper storage and aging of ne wines. This system produces minimal in-cellar
noise and has the most lenient exhaust requirements. An exterior housing is required for outdoor condensing unit installations.
How Does the Cooling System Work?
Similar to the air conditioning systems used for homes, the evaporator unit (fan coil unit) and condensing units are installed
in separate locations and are connected by a refrigerant line set. The evaporator portion is commonly installed in the wine
cellar, with the condensing unit is located either outside or in a remote indoor location that is ventilated. An exterior housing is
required for outdoor condensing unit installations.
Temperature Setting
The system is designed to maintain a cellar temperature of 55°F as long as the ambient temperature does not exceed 110°F.
WARRANTY REGISTRATION
In order to activate the warranty of your system, the verication and operational
documentation must be completed by the certied refrigeration technician
installing your system and submitted via mail, fax, or e-mail.
Mail to:
CellarCool
ATTN: Warranty Registration
1738 E. Alpine Avenue
Stockton, CA 95205-2505
USA
Fax to:
209-466-4606
Scan and email to:
www.cellarcool.com | Page 3
Page 6
1-800-343-9463
all testing has been completed prior to contacting Customer Service. Please have your results ready for your representative.
BEFORE YOU START
1. Inspect all components prior to installation. If damage is found, please contact your distributor or CellarCool Customer
Service at 1-800-343-9463.
2. The evaporator unit and condensing unit each require a dedicated 115V, 20-amp circuit. Use a surge protector with the
unit. Do not use a GFI (ground fault interrupter) line.
3. The evaporator unit and condensing unit require no communication lines unless the system is equipped with a Cold Weather
Start Kit. If the system is equipped with a Cold Weather Start Kit, a low-voltage 18-2 thermostat wire will need to be run
between the evaporator unit (fan coil unit) and the condensing unit.
4. A standard 18-5 thermostat wire must be run from the evaporator unit (fan coil unit) to the thermostat.
5. You are REQUIRED to install a drain line to remove condensation from the evaporator unit (fan coil unit).
6. The warranty is not active until a warranty checklist has been received, reviewed, and approved.
7. The system is intended for use in properly designed and constructed wine cellars. Hire a professional wine storage
consultant with a valid contractor’s license to build your wine cellar.
8. CellarCool requires that all split systems be installed by a certified HVAC-R technician only. NATE or equivalent is
recommended.
If you encounter a problem with your CellarCool system, please refer to the Troubleshooting Guide. If you have any further
questions or concerns, or need assistance, please contact CellarCool’s Customer Service at 1-800-343-9463. Please be sure
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CCM 062817
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CM SERIES
RECEIVING & INSPECTING THE SYSTEM
• Use caution when lifting and check package for damage.
• Lift only at the designated hand-hold locations on the shipping container, or fully support the unit from underneath. A
shipment may include one or more boxes containing accessories.
• Before opening the container, inspect the packaging for any obvious signs of damage or mishandling.
• Write any discrepancy or visual damage on the bill of lading before signing.
• Allow the condensing unit to sit for 24 hours prior to start-up. The condensing unit can be placed in the installation
location, piped and evacuated during this time.
Note: CellarCool units are manufactured in the USA and tested prior to shipment.
• Review the packing slip to verify contents.
• Check the model number to ensure it is correct.
• Check that all factory options ordered are listed.
If any items listed on the packing slip do not match your order information,
contact CellarCool Customer Service immediately.
Check all shipped boxes for the following contents:
Evaporator Unit Box Condensing Unit Box
(1) CM Series evaporator unit (fan coil unit)
Documentation bag:
• CM Series Version 2 owner’s manual
• CM Series Version 2 technician’s manual
• R-134a split system warranty checklist
Accessory kit bag:
• Evaporator installation hardware bag
CM Series insulation blanket bag:
• CM Series insulation blanket
(1) CM Series condensing unit
Evaporator installation hardware bag:
• (12) 2½” Phillips wood screws
• (12) #8 ⁄” Phillips pan-head screws
• (1) Bypass plug
• (1) ¼” barbed coupling
• (2) 3” strip of cork tape
Condensing unit accessory kit:
• (1) Filter drier
• (1) Sight glass
Please leave the unit in its original box until you are ready for installation. This will allow you to move the product safely without
damaging it. When you are ready to remove the product from the box, refer to the installation instructions.
TIP: Save your box and all packaging materials. They provide the only safe means of transporting/shipping the unit.
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Page 8
Line Set Knockout (x6)
Electrical Knockouts
QUICK REFERENCE GUIDE
Bottom View
Evaporator Unit (Fan Coil Unit)
Supply and Return Grille (Paintable)
Mounting Bracket (Paintable)
Line Set Knockout
Options
Top View
Top Panel
Electrical Knockout
Options
Note: The unit comes in black. The mounting bracket and front grille
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are paintable, enabling you to match your desired color.
CCM 062817
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KNOCKOUT LOCATIONS
CM SERIES
14.1”
12.65”
4.55”
1.5”
8.05”
4.57”
1.5”
1.75”
20.4”
20.4”
34.25”
35.75”
15.35”
Top View of Evaporator Unit
15.35”
Side View of Evaporator Unit
12.65”
6.58”
1.75”
2”
10.65”
1.45”
35.75”
14.10”
12.65”
Front View of Evaporator Unit
4.58”
1.5”
12.65”
6.58”
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Evaporator Unit (Fan Coil Unit)
Line Set Knockout (x6)
Electrical Knockouts
Mounting Bracket (Paintable)
Supply and Return Grille (Paintable)
CM 3500 SPECIFICATIONS
Model
3500 Evaporator
(Fan Coil Unit)
(Air-Cooled Condensing Unit)
3500 Condenser
Cellar Size (cu. ft.) 1000
Dimensions
BTUh with 90° air entering
the condenser coil*
(17.10”H x 38.75”D w/mounting bracket)
12.75”H x 14.5”W x 35.75”D
13.5”H x 12”W x 18”D
3650
CFM 321 190
Refrigerant R-134a
Condensing Unit HP 1/3++
Voltage Rating 115V (20-amp dedicated circuit required)
Weight (lbs) 80 56
AMPS (Starting/Running) 2/1 23.5/6.8
dBA 58.5 65
Drain Line ¼” ID clear plastic tubing
Installation
Evaporator unit (fan coil unit) is installed through the cellar ceiling. Condensing unit is
installed up to 100 line ft. from the evaporator unit.
Thermostat After market (24V thermostat not included)
Temp. Delta
55°F max temperature dierential between the cellar temperature and condensing unit intake
temperature
Warranty 2 years (parts and labor)
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CCM 062817
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CM 5000 SPECIFICATIONS
CM SERIES
Model
Cellar Size (cu. ft.) 2000
Dimensions
BTUh with 90° air entering
the condenser coil
CFM 321 350
Refrigerant R-134a
Condensing Unit HP 1/2
Voltage Rating 115V (20-amp dedicated circuit required)
Weight (lbs) 80 69
AMPS (Starting/Running) 2/1 43.6/8.7
dBA 58.5 65
Drain Line ¼” ID clear plastic tubing
Installation
(17.10”H x 38.75”D w/mounting bracket)
Evaporator unit (fan coil unit) is installed through the cellar ceiling. Condensing unit is
installed up to 100 line ft. from the evaporator unit.
5000 Evaporator
(Fan Coil Unit)
12.75”H x 14.5”W x 35.75”D
(Air-Cooled Condensing Unit)
4900
5000 Condenser
13.5”H x 12”W x 18”D
Thermostat After market (24V thermostat not included)
Temp. Delta
Warranty 2 years (parts and labor)
55°F max temperature dierential between the cellar temperature and condensing unit intake
temperature
* Sizing the Unit to the Room
There are several factors such as glass, stone, concrete, etc. which will change the required amount of BTUs needed to
properly cool your wine room. We strongly recommend utilizing the cellar wizard on the CellarCool website in order to
ensure you are selecting the proper cooling system for your application. Under-sizing your cooling unit can lead to premature failure and/or prevent the system from reaching the desired set temperature.
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CONDENSING UNIT QUICK REFERENCE GUIDE
Standard Electrical Box
Cold Weather
Start Kit Electrical
Box (if equipped)
Fan Cycling Switch
Cut-Out: 75 psi
Cut-In: 120 psi
CM3500 Condensing
Unit
Standard Electrical Box
Low-Pressure Switch
Cut-Out: 5 psi
Cut-In: 20 psi
Suction Line
Service Valve
Low-Pressure Switch
Cut-Out: 5 psi
Cut-In: 20 psi
CM5000 Condensing
Unit
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Fan Cycling Switch
Cut-Out: 75 psi
Cut-In: 120 psi
Suction Line Service Valve
CCM 062817
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CM SERIES
PREPARING THE WINE CELLAR
The performance and life of your system is contingent upon the steps you take in preparing the wine cellar. Improperly preparing your enclosure or incorrectly installing your unit may cause unit failure, leaking of condensation, and
other negative side eects.
It is highly recommended that you obtain the assistance of a wine storage professional.
Wine storage professionals work with licensed contractors, refrigeration technicians, and racking companies to build
well-insulated, beautiful, and protective wine cellars. CellarCool has put together some useful tips to assist in the
installation process. Our recommendations are meant to act as a guide in the process of building a proper enclosure.
Your intended location may have specic needs which we do not address.
Wall & Ceiling Framing
Build wine cellar walls using standard 2x4 or 2x6 boards and ceiling joists without violating local or state codes in
your area. As a general rule, the thicker the walls and the higher the insulation value, the more consistent your cellar
temperature will be.
Insulation
Insulation is REQUIRED in order to properly use CellarCool products. It is vital that all walls and ceilings be insulated
to keep the cellar temperature as consistent as possible during the summer and winter months. Standard berglass
or rigid foam insulation is normally used in cellar construction; in some cases, “blown-in” insulation is used. The
R-value, or quality of insulation, is determined by the rate at which heat passes through the insulation. The higher
the R-value, the more resistant the insulation is to conducting heat, and the more consistent your wine cellar’s
temperature will be. Using higher R-values in insulation will lower your operating costs and CellarCool unit run time.
(R-13 is the recommended minimum; R-19 is preferred for interior cellar walls, and R-30 for ceilings and exterior walls.)
Vapor Barrier
Water vapor creates its own pressure, separate from the ambient air pressure, and will intrude into colder/drier
areas. A vapor barrier is REQUIRED in order to prevent the intrusion of water vapor and maintain the correct cellar
temperature and humidity. It is recommended that 6-millimeter plastic sheeting be applied to the warm side of the
cellar walls. The vapor barrier must also be applied to the outside walls and ceiling. If it is impossible to reach the
outside, then the plastic must be applied from within the cellar. The most common method is to wrap the entire
interior, leaving the plastic loose in the stud cavity so the insulation can be placed between each stud. All of the walls
and ceiling must be wrapped in plastic for a complete vapor barrier.
In areas of high humidity, such as Southern and Gulf States, the vapor barrier will prevent inltration of warm moist
air. The moist air can cause mold to form, and standing water in drain pans promote microbial and fungal growth that
cause unpleasant odors and indoor air quality problems. If mold is found, remove it immediately and sanitize that
portion of the unit.
Note: High humidity signicantly increases the heat load on the cooling system.
Any break in the vapor barriers (cut, nail hole, over-lapping, etc.) will cause a moisture leak and must be sealed. The
electric conduit is a “duct” for vapor to travel in. The conduit should be caulked and sealed on the warm air end.
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Unobstructed Airow
Unobstructed airflow to and from the system is critical for the system’s overall performance and lifespan. A
minimum of 3 feet of clearance around the unit is crucial (5 feet is ideal). The air blown by the fans needs to circulate
and either dissipate or absorb heat from the space. The system will operate more efficiently with a greater amount of
air to exchange.
Note: Avoid attempting to camouflage the unit. This will restrict
airflow, and thus the system’s ability to work efficiently.
Door and Door Seal
An exterior-grade (1¾”) door must be installed as a cellar door. It is very important that weather stripping is attached
to all four sides of the doorjamb. A bottom “sweep” or threshold is also required. The door must have an excellent
seal to keep the cool cellar air from escaping the cellar. If the door is not sealed properly, the cooling system may run
continuously, shortening its operational lifespan.
In cases where glass doors are used and the room size is close to the recommended system size, the next larger
size CellarCool system should be used. This will compensate for the insulation loss due to the lower insulation rating
of glass.
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CCM 062817
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CM SERIES
Ventilation
The necessity of dissipating heat away from the condensing unit is critical to the system’s performance and cannot
be overstated. As the system operates and cools, a greater amount of heat is generated on the condensing side of
the system. Adequate ventilation is required in order to dissipate heat away from the condensing unit. If ventilation
is inadequate, the exhaust will heat the area or room and adversely aect the system’s ability to cool. In some cases, it
may be advisable to install a vent fan to dissipate heat within the exhaust area on the condensing side of the system.
However, you must have a fresh air inlet as well.
Note: If you are unsure whether you have adequate ventilation in your installation location, please
contact us to assess your specic installation at [email protected] or 1-855-235-5271.
CEILING
EVAPORATOR
UNIT
Note: The unit comes in black. The mounting bracket and front grille
are paintable, enabling you to match your desired color.
Ambient Temperature Factor
The cooling system has the ability to cool a wine cellar eciently to 55°F as long as the ambient temperature of the area
to which it is exhausting does not exceed 110°F. Therefore, you the condensing unit to exhaust in a space which will not
exceed 110°F, allowing for proper dissipation of the heat exhausted by the condensing unit. Without proper heat dissipation the system will not have the capacity to keep the wine at a desirable 55°F.
WARNING! Allowing your system to operate in high ambient temperatures for
extended periods of time will greatly decrease the life of your system and void
your warranty. The cooler the temperature of the air entering the condenser coil,
the more cooling capacity the system has. The less heat gain through the common
wall, the lower the consumption of electricity.
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SYSTEM OPERATION
The cooling system is equipped with the hardware needed to support a 24-volt air conditioning thermostat (not included).
Initial Start-Up
Set the thermostat to COOL and fan switch to AUTO.
Lower the set point to the desired cellar temperature. (A
temperature of 55°F is the recommended set point.) See
thermostat instructions for details.
Normal System Cycle
The thermostat should turn the cooling system on when
it senses a temperature one (1) degree higher than the set
point. See thermostat instructions for details.
Anti-Short Cycle
Most thermostats have a safety feature that will prevent
the condensing unit from cycling on and o within a short
period of time. During the anti-short cycle, the condensing
unit will typically remain o for 5-7 minutes. See thermostat
instructions for details.
Fan Operation
If the fan switch on the thermostat is in the AUTO position, it
will run only during the cooling cycle. If the fan switch on the
thermostat is in the ON position, the fan will continuously run
until the switch is set back to the AUTO position.
NOTE: To ensure correct system operation, the 24V thermostat
must be placed inside the wine cellar, preferably in a central
location away from any airow.
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CCM 062817
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NOTES
CM SERIES
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TROUBLESHOOTING GUIDE
Unit has ice forming on the evaporator unit (fan coil unit)
Possible cause Solution
Evaporator lter or coil is dirty Remove the lter and wash it, then clean the coil with a vacuum.
If coil is very dirty, use a spray bottle with a small amount of liquid
dish detergent or coil cleaner. Spray coil, let set for ve minutes, then
ush with fresh water.
There is something blocking the supply and/or return air
The evaporator fan is not turning on Call Customer Service for details on how to perform the bypass plug
If evaporator unit (fan coil unit) continues to ice
The set point is too low Raise set point to recommended set point of 55°F
Unit does not run/power up
Possible cause Solution
Evaporator unit (fan coil unit) is not plugged in Make sure the unit is plugged into an outlet
Line voltage rating is incorrect for the system Check line voltage to make sure there is 110V-120V
Thermostat not calling for cooling
Faulty thermostat or wiring Call Customer Service
Remove blockage
test. If all components run correctly, and the system cools during
the bypass plug test, there is either an issue with the 24V thermostat conversion kit or the thermostat. Contact Customer Service for
further action.
Observe ice formation pattern. If only part way up the coil face, the
system could be low on refrigerant. If all the way up, the coil may be
dirty or airow is blocked.
Lower set point
Cellar temperature is too warm
Possible Cause Solution
The temperature of the room to which the condensing unit exhausts
exceeds 110°F
The system is undersized for the cellar Order correct size system
There is something blocking the supply and/or return air on the
evaporator unit (fan coil unit) or the condensing unit
Evaporator unit (fan coil unit) is mounted too low in the cellar Relocate unit so the distance from the ceiling and top of the unit is
One or more of the fans is not turning on
Compressor is not turning on
Compressor keeps cycling on overload
Poor seal around door or other areas requiring a seal (around the
unit, wall joints, etc.)
Thermostat set too high
Evaporator coil is frosted or iced up Observe ice formation pattern. If only part way up the coil face,
Intake temperature needs to drop below 110°F
Remove air ow obstruction
no more than 18”
Please contact the installing technician to troubleshoot
Please contact the installing technician to troubleshoot
Make sure all fans are working and there is no airow obstruction
Make sure there are no air gaps around the door. If door seal is
damaged, replace it.
Adjust thermostat to lower temperature
evaporator unit (fan coil unit) could be low on refrigerant. If so, contact your installing technician to assist with troubleshooting.
System runs constantly
Possible Cause Solution
Leaky door seal or poorly insulated cellar Fix leaky door seal and insulate cellar
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CCM 062817
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CM SERIES
Unit leaks water
Possible cause Solution
Evaporator unit (fan coil unit) is not level Evaporator unit (fan coil unit) should be level on the wall to prevent
leaking
Drain line clogged or kinked Check drain line to make sure water can ow freely
Drain is clogged, preventing water from escaping
Drain line does not have a downward slope Fix drain line so there is a downward slope from the unit to the drain
Coil is iced, causing drain pan to freeze and water to overow Melt ice with blow drier. Soak up with a towel.
Unit runs but does not cool
Possible cause Solution
Lack of air ow Make sure fan is unobstructed and that the evaporator lter,
System undersized Contact Customer Service
Compressor is overheating Shut system o for 1 hour to allow compressor to cool. Turn back on
Disconnect drain and clear it out; check drain for blockage
evaporator coil, and condenser coil are clean and free of debris
and check for cooler air ow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact you installing technician to assist with
troubleshooting.
Evaporator fan runs but compressor does not
Possible cause Solution
Compressor and/or starting components faulty Please contact the installing technician to troubleshoot
Compressor may have overheated Shut system o for 1 hour to allow compressor to cool. Turn back on
and check for cooler air ow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact your installing technician to assist with
troubleshooting.
Compressor runs but evaporator fan does not
Possible cause Solution
Faulty fan motor Please contact the installing technician to troubleshoot
Faulty thermostat Please contact the installing technician to troubleshoot
Fan switch on thermostat set to "on" Set fan switch to the "auto" position
Fan relay in thermostat or 24V thermostat conversion kit stuck on
Call Customer Service for details on how to perform the bypass plug
test
Compressor short cycles
Possible cause Solution
Evaporator unit (fan coil unit) thermostat location Move thermostat out of airow
System low on refrigerant charge Please contact the installing technician to troubleshoot
Condenser fan motor/capacitor faulty Please contact the installing technician to troubleshoot
Compressor and /or starting components faulty Please contact the installing technician to troubleshoot
Humidity in cellar too low
Possible cause Solution
Not enough moisture Purchase and place a humidier (or a decorative fountain) in cellar
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Page 20
Units equipped with the 24V Thermostat Conversion Kit:
Does not power up or run
Possible cause Solution
Batteries on thermostat have lost their charge Change batteries
Thermostat wired incorrectly Check wiring on 24V thermostat and correct
Wiring issue at evaporator unit (fan coil unit) Contact Customer Service for troubleshooting
Condensation levels are critical and prevent the unit from running Contact Customer Service for troubleshooting
24V transformer in evaporator unit (fan coil unit) has failed Contact Customer Service for troubleshooting
Evaporator fan runs continuously
Possible cause Solution
Fan switch on thermostat set to "on" Set fan switch to the "auto" position
Fan relay in thermostat or 24V conversion kit stuck on Call customer service for details on how to perform the bypass plug
test
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MAINTENANCE SCHEDULE
CM SERIES
Monthly
Quarterly
Annually
1. Check coils
2. Check for unusual noise or vibration
3. Check the drain line to see if it is above the waterline (if draining into a vessel)
1. Use a vacuum with brush attachment to clean coils; be careful not to crush coil ns when cleaning
2. Change duct lter if the system is ducted
1. Inspect for corrosion
2. Check wiring connections and integrity of cords
3. Pour a 50/50 bleach solution into the drain line every spring
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TECHNICAL ASSISTANCE
CellarCool Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m. Pacic Standard Time.
The appointed customer service representative will be able to assist you with your questions and warranty information more
eectively if you provide them with the following:
• The model and serial number of your CellarCool system(s).
• Location of unit and installation details, such as ventilation, ducting, construction of your wine cellar, and room size.
• Photos of the cellar and installation location may be needed.
Contact CellarCool Customer Service
1738 E. Alpine Ave
Stockton, CA, 95205
www.cellarcool.com
Email: [email protected]
Tech Support & Customer Service: 1-800-343-9463
Sales & Sizing Assistance: 1-855-235-5271
Fax: 209-466-4606
ACCESSORIES FOR COOLING UNITS
CellarCool offers accessories to enhance and customize your wine cooling unit.
Condensate Pump Kit
The condensate pump kit automatically removes water that drips out of the evaporator unit’s drain line. The pump is controlled
by a float/switch mechanism that turns the pump on when approximately 2¼” of water collects in the tank, and automatically
switches off when the tank drains to approximately 1¼”. The condensate pump kit allows the excess condensate to be pumped up
to 20 feet away from the unit.
Exterior Housing
If the cooling unit is installed outside, it will need protection from sun, wind, and rain. The exterior housing protects the condensing
unit portion of the split system from the elements when installed outdoors.
Accessories can be purchased at www.cellarcool.com
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CCM 062817
Page 23
Split System Series Product Warranty Information
CellarCool Product Terms and Conditions
Including Product Limited Warranty And Product Installation Requirements
For CellarCool Split System Series
ATTENTION: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE INSTALLING YOUR CELLARCOOL COOLING
SYSTEM. INSTALLING YOUR CELLARCOOL COOLING SYSTEM INDICATES THAT YOU ACCEPT AND AGREE TO EACH OF
THE TERMS AND CONDITIONS SET FORTH HEREIN (“TERMS OF USE”). IF YOU DO NOT ACCEPT THESE TERMS OF USE,
YOU RISK VOIDING YOUR WARRANTY AND ASSUMING ADDITIONAL REPAIR AND REPLACEMENT COSTS.
1. Purchase of a CellarCool Cooling System assumes that the Purchaser (“End User”) fully accepts and agrees
to the Terms and Conditions set forth in this document. The Terms and Conditions of Sale and Owner’s Manual
are shipped with each unit and, if another copy is needed, replacement copies can be downloaded from the
company website (cellarcool.com) or by contacting CellarCool directly for a new copy. CellarCool reserves the
right, in its sole discretion, to change its Terms and Conditions at any time, for any reason, without notice.
2. CellarCool Product Installation and Limited Warranty
A. Purchaser of the product must arrange for the product to be installed by a certied HVAC/R technician in
accordance with procedures set forth by CellarCool and described in the CellarCool Owner’s Manual.
B. The HVAC/R technician installing the product must complete the designated portion of the Split Startup Checklist
and provide licensing or certication identication number information to assist in the warranty registration
process.
C. Purchaser must return the completed Split Startup Checklist to CellarCool within thirty (30) days of installation
of Product. The Split Startup Checklist must be approved by CellarCool to activate the Limited Warranty. If the
Split Startup Checklist is approved, Purchaser will be sent activation approval documents and will start receiving
the benets of the Limited Warranty throughout the warranty period. If the Split Startup Checklist is incomplete,
Purchaser will be informed they have ve days to complete the Split Startup Checklist and re-submit to
CellarCool. The Split Startup Checklist will be reviewed again, and if denied, Purchaser will be informed that they
have 10 business days for corrective action. Failure to register the Product may result in loss of warranty.
D. Purchaser is responsible for the full costs of installation and any additional parts required for the proper and
complete installation of the product.
E. For Split Systems returned to CellarCool in accordance with the terms and conditions of the Limited Warranty,
CellarCool warrants against defects in material and workmanship as follows:
1. LABOR - For a period of two (2) years commencing on the date of purchase, CellarCool will, at its option
and discretion, reimburse up to $250 to the End User for cost incurred for servicing, repairing, removing or
installing warranty parts. Invoice for service must be forwarded to CellarCool for assessment and
processing. The Split System warranty is invalid if there is attempted repair by anyone other than an HVAC/R
technician approved by CellarCool to service the Product.
2. PARTS - For a period of two (2) years commencing on the date of purchase, CellarCool will supply, at no
charge, new or rebuilt replacement parts in exchange for defective parts. Replacement parts are warranted
only for the remainder of the original warranty period.
3. FREIGHT - For a period of two (2) years commencing on the date of purchase, if after CellarCool approved
evaluation the original Product failure is determined to be the cause of a manufacturers defect, and not the
cause of an installation error or other cause, CellarCool will cover at its option, freight for the replacement
parts or Product.
The following part or cause of failure is not the responsibility of CellarCool:
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The following part or cause of failure is not the responsibility of CellarCool:
• Improper voltage supply
• Line set with screw connectors (high end and low end)
• Leaks found at the braze points when performing pressure check
• Unit that has been charged incorrectly
• Incorrect tubing diameter used on line set
• A unit that has been wired incorrectly
• Valve stem on condenser side
• Improper installation of P-Trap
• Lack of P-Trap (if required)
• Condensers that are installed outdoors or in elements that would aect operation without proper cover or
housing. (Housing is available from Manufacturer).
Product Warranty Limitations and Exclusions.
1. This limited warranty does not cover cosmetic damage caused during installation, damage due to acts
of God, commercial use, accident, misuse, abuse, negligence, or modication to any part of the Product.
Delivery and installation of the Product, any additional parts required, as well as removal of the Product if
warranty work is required, are all at the sole cost, risk and obligation of the End User.
2. This limited warranty does not cover damage due to improper installation or operation or lack of proper
maintenance of the Product, connection of the Product to improper voltage supply, or attempted repair of
the Product by anyone other than a technician approved by CellarCool to service the Product.
3. This limited warranty does not cover any Product sold “AS IS” or “WITH ALL FAULTS.”
4. Product that has been replaced during warranty period does not extend the warranty period past the
original date of purchase.
5. This limited warranty is valid only in the continental United States. Sales elsewhere are excluded from this
warranty.
6. Proof of purchase of the Product in the form of a bill of sale, receipted invoice or serial number, which is
evidence that the Product is within the Limited Warranty Period, must be presented by the End User to
CellarCool in order to obtain limited warranty service.
7. This limited warranty is void if the factory applied serial number has been altered or removed from the
Product.
8. This limited warranty is voided if installed in an enclosure of insucient design that does not follow the
Product installation requirements stated herein and in the owner’s manual.
9. Removing the rivets from the Product’s unit housing without prior authorization from CellarCool voids this
limited warranty.
10. The End User must rst contact CellarCool Customer Service by telephone (at 1-800-343-9463) prior to
attempting service on any Product still under the limited warranty; else the limited warranty is voided.
11. 11. This limited warranty does not cover Product being concealed by, but not limited to, vegetation, fabric,
shelving, mud, snow, or dirt. Product must not be painted or limited warranty will be void.
12. This limited warranty does not cover exposure to corroding environments such as, but not limited to,
petroleum and gasoline products, cleaning solvents, caustic pool chemicals, and marine air.
13. This limited warranty does not cover any cause not relating to Product defect.
14. THE REPAIR OR REPLACEMENT OF THE PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE
EXCLUSIVE REMEDY OF YOU, THE END USER, AS WELL AS ANYONE ELSE IN THE CHAIN OF TITLE OF THE
PRODUCT, DOES NOT START A NEW LIMITED WARRANTY TIME PERIOD, AND IS IN LIEU OF ALL OTHER
WARRANTIES (EXPRESS OR IMPLIED) WITH REGARD TO THE PRODUCT. IN NO EVENT SHALL CELLARCOOL
BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR CONTINGENT DAMAGES FOR BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED. Some states do not
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allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an
implied warranty lasts, so the above limitations or exclusions may not apply to you. This limited warranty gives you
specic legal rights, and you may have other rights, which vary from state to state.
Failure of the End User to comply with all of the Product Installation Requirements, Maintenance Requirements and
End User Requirements may, at CellarCool’s sole discretion, void this limited warranty.
No one has any authority to add to or vary the limited warranty on this Product.
3. Maintenance Requirements
The End User is responsible for checking the coils on the condenser unit and vacuuming them every three months
to maintain them free of debris. It is the End User’s responsibility to clean o any accumulated dust, lint, or other
debris from the front and rear intake grills; failure to do this on a regular basis will restrict the airow and may
aect the Product’s ability to function properly. Periodically cleaning the Product’s vents will help assure maximum
cooling eciency. The drain tube must also be checked and kept clean and free of debris and mold to maintain
proper performance.
Mold is a natural living organism in the environment. It exists in the air in the form of microscopic spores that move
in and out of buildings through doors, windows, vents, HVAC systems and anywhere else that air enters. Once it is
discovered, mold must be addressed quickly and appropriately. Delayed or improper treatment of mold issues can
result in costly and reoccurring repairs. If the End User suspects a mold problem, it is always best to hire a qualied
and experienced mold remediation specialist.
4. Additional End User Costs And Responsibilities
Terms and conditions for replacing the Product that is being evaluated for limited warranty.
1. After evaluation by a certied HVAC/R technician and the Product is found to be un-repairable in the eld,
contact CellarCool Customer Service to arrange for replacement under the warranty guidelines. When a
claim for warranty is submitted for a condenser skid, the End User must purchase a new condenser skid
from CellarCool at retail price. Upon installation of the new condenser skid by a certied HVAC/R Technician,
the HVAC/R Technician must complete the Installation Checklist and End User must submit the Installation
Checklist to CellarCool Customer Service for approval. The original condenser skid must be returned within
21 days to CellarCool for failure analysis. If the Installation Checklist is approved and the failure is evaluated
as defective and not installation error or other reason, the End User will be refunded for the cost of the
replacement skid.
2. If the Product failure is evaluated and it is determined that it is an installation error or other reason, all costs,
including shipping will be the responsibility of the End User.
The following items are not covered under any warranty and are the sole responsibility of the End User:
A. End Users should satisfy themselves that the Product they are purchasing is suitable for their particular
needs and requirements, and thus no responsibility will be placed with CellarCool for the End User’s
decisions in this regard.
B. End Users must assure that the product is installed by a certied HVAC/R technician. Failure to do so will
result in Voiding the Limited Warranty.
C. It is the End User’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept
and stored in the End User’s wine cellar, including any Product. CellarCool takes no responsibility for
the safety and preservation of the aforementioned items in the event that the environment becomes
unsuitable to maintain a proper storage environment.
D. End User is responsible for initial installation costs, including, but not limited to, labor costs and the cost of
any additional parts necessary to complete the installation.
E. End User is responsible for all costs incurred for the installation and/or removal of the Product, or any part
thereof, unless such cost has been agreed by CellarCool to be a warranty repair prior to the work being
performed.
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5. Sales and Use Tax
CellarCool only collects California sales tax for orders shipped within the State of California; CellarCool does not
collect sales tax for orders shipped to other states. However, the Purchaser and the End User may be liable to the
taxing authority in their state for sales tax and/or use tax on the Product. The Purchaser and the End User should
each check with their state’s taxing authority for sales and use tax regulations.
6. Customer Service and Troubleshooting
CellarCool’s customer service department is available to answer any questions or inquiries for End Users regarding a
CellarCool Product, as well as to assist in performing basic troubleshooting, Monday through Friday, from 6:30 a.m.
to 4:00 p.m. PST, at telephone number 1-800-343-9463. CellarCool reserves the right to have a certied, CellarCoolapproved, HVAC/R technician go on site and inspect the product if the initial trouble shooting warrants further
investigation. CellarCool Corporation is located at 1738 East Alpine Avenue, Stockton, California 95205.
7. Request for Product Evaluation and Repair Under Warranty
SPLIT SYSTEM FIELD SERVICE WARRANTY POLICY: This Policy is to clarify what falls under Warranty Service and
what becomes the responsibility of the Owner. CellarCool (“manufacturer”) strives to provide our customers with a
superior Product and we back our Product with a Two Year Limited Warranty. Please review the CellarCool Product
Terms and Conditions including Product Limited Warranty and Product Installation Requirements to ensure you
have a complete understanding of our Policy and coverage of your Split System.
ARBITRATION: Any disputes arising out of or in connection with the installation and warranty of the Split System
shall be referred to and nally resolved by a CellarCool approved Independent Certied HVAC/R Technician. The
evaluation of the Technician on all issues or matters of identifying the responsible party (CellarCool or Installing
Technician) shall be determined in a written report. This report will be made available to all concerned parties. If
discovered under warranty, CellarCool will assume the nancial responsibility under their warranty guidelines.
If the report nds the Owner’s Installer as the responsible party, CellarCool will provide all documentation to
the customer to substantiate the ndings. This will include the Invoice from the Independent Certied HVAC/R
Technician and the written report of the ndings. The Owner will become responsible for payment directly to
CellarCool for all charges incurred for repairs (labor, parts and shipping costs) on the Split System.
8. Miscellaneous Terms and Conditions
A. Return Policy. All return inquiries must be made within thirty (30) calendar days of the original purchase of a
Product and are subject to a twenty ve percent (25%) restocking fee. Shipping costs are not refundable and the
Purchaser is responsible for all return shipping costs (including customs fees and duties, if applicable).
B. Security Interest. CellarCool retains a security interest in each Product until payment in full.
C. Construction and Severability. Every provision of these Terms and Conditions shall be construed, to the extent
possible, so as to be valid and enforceable. If any provision of these Terms and Conditions is held by a court of
competent jurisdiction to be invalid, illegal or otherwise unenforceable, such provision will, to the extent so held,
be deemed severed from the contract of sale between Purchaser and CellarCool, and all of the other non-severed
provisions will remain in full force and eect.
D. Governing Law/Choice of Forum. The laws of the State of California (without regard for conicts of law) shall
govern the construction and enforcement of the these Terms and Conditions of Sale (Sections 1 through 9
inclusive, including Product Limited Warranty And Product Installation Requirements), and further these Terms
and Conditions of Sale shall be interpreted as through drafted jointly by CellarCool and Purchaser. Any dispute
will be resolved by the courts in and for the County of San Joaquin, State of California, and all parties, CellarCool,
Purchaser and End User, hereby irrevocably submit to the personal jurisdiction of such courts for that purpose.
No waiver by CellarCool of any breach or default of the contract of sale (including these Terms and Conditions of
Sale) concerning a Product will be deemed to be a waiver of any preceding or subsequent breach or default.
E. Correction of Errors and Inaccuracies. These Terms and Conditions may contain typographical errors or other
errors or inaccuracies. CellarCool reserves the right to correct any errors, inaccuracies or omissions, and to change
or update these Terms and Conditions, at any time without prior notice.
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9. Questions, Additional Information And Technical Assistance
A. Questions. If you have any questions regarding these Terms and Conditions or wish to obtain additional
information, contact us via phone at 1-800-343-9463 or please send a letter via U.S. Mail to:
Customer Service
CellarCool Corporation
1738 E Alpine Ave
Stockton, CA 95205
E-mail: [email protected]
Web: www.cellarcool.com
B. Technical Assistance. CellarCool Customer Service is available Monday through Friday from 6:30 a.m. to 4:00 p.m.
PST. The Customer Service representative will be able to assist you with your questions and warranty information
more eectively if you provide them with the following:
1. The model and serial number of your CellarCool UNIT.
2. The location of the system and installation details, such as ventilation, construction of your wine cellar, and
room size.
Model ______________________________________ Serial Number __________________________
Installed by __________________________________________ Date __________________________
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CellarCool
1738 E. Alpine Ave
Stockton, CA 95205
1(855) 235-5271
www.cellarcool.com
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