Ceiva Homeview Display Installing

Welcome to
CEIVA Homeview

With your CEIVA Homeview display, you get a
never-before possible view of your home’s
utilities.

The CEIVA Homeview display connects directly
to your smart meter, allowing you to get an
instant view of your home’s energy usage.
The CEIVA Homeview display also connects
to your home’s wireless internet connection
so that you can take full advantage of CEIVA’s
photo services and mobile apps.

This guide provides instructions on how to
connect to your home’s smart meter, how to
connect to your home’s wireless internet, and
how to set up your CEIVA account.

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Installing Your CEIVA Homeview Display

Three easy steps

Step One:

Connect your CEIVA Homeview

display to your smart meter.

(page 5)

Step Two:

Connect your CEIVA Homeview display

to your home’s wireless network.

(page 13)

Step Three:

Register your CEIVA Homeview display

and create your CEIVA account.

(page 19)

Getting Started

Setting up your CEIVA Homeview
Display

Before you get started you need to set up your
CEIVA Homeview display. First, lift up and
remove the back panel of your CEIVA
Homeview display.

Plug the power adapter into the specified port.
Replace the back panel and align the display’s
stand with the marker and turn clockwise into
place.

Find a spot in your home that is both near an
outlet and within range of your smart meter.

Your CEIVA Homeview display comes with a six
button remote that will help you navigate your
energy information.

3

Connecting Your CEIVA
Homeview Display to
Your Smart Meter

Connect to Your Smart Meter

CEIVA Homeview gets instant updates
directly from your electricity smart meter
through a wireless connection.

Before You Begin

For your convenience, the In-Home
Display and your smart meter have been
preconfigured for Guelph Hydro’s smart
meter network. Follow the steps in this
guide to complete your set up.

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Connecting to Your
Smart Meter

Step 1

Press ‘Menu’ on your remote, then
select ‘Connection Wizard’.

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Step 2

Select ‘Connect to your Smart Meter’.

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Step 3

Select ‘Connect to Smart Meter’ to
begin the connection process.

The connection process may take
as little as one minute or as long as 15
minutes to complete.

7

Step 4

When the process has successfully
completed, select ‘Go’ to see your
Energy Dashboard.

If the connection process is not successful,
try relocating the CEIVA Homeview closer
to your smart meter location and repeat the
installation steps.

If the device still does not connect, contact
Guelph Hydro at 519-822-1750 ext. 4678
during normal business hours, or email
[email protected].

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Step 5

The Energy Dashboard displays
information instantly from your
smart meter.

ELECTRICITY USAGE NOW* – electricity
the home is using right now.

ELECTRICITY USAGE TODAY* – electricity
that your home has used so far today.

*Note: Your Time-of-Use pricing is sent
daily from Guelph Hydro’s smart grid
network and requires no customer
intervention.

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Enhanced Experience

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This is Where the Magic Happens!

Make the snapshots of your home’s energy even more compelling by adding pictures of
your life. By connecting your CEIVA Homeview display to your wireless internet network
and then registering your Homeview display you will be able to:

- Store and send an unlimited number of digital photos.

- Invite guests to send photos directly to your CEIVA Homeview display.

- Add content channels such as weather and sports.

- Customize photos and create fun messages.

- View weekly and monthly graphs of your home’s electricity usage.

- Monitor your home’s electricity usage and costs from anywhere with the
CEIVA Homeview smart phone app.

Getting started is easy. Simply connect to your home’s wireless network and register
your CEIVA Homeview display to start bringing the magic into your life.

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Connect to Your
Wireless Network

Step 1

Press ‘Menu’ on the CEIVA remote and
select ‘Connection Wizard’.

Then select ‘Connect to the Internet’.

13

Step 2

Select ‘Wireless’ as your form of
connection.

Select ‘Next’ to move to the next screen.

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Step 3

Locate your wireless network from the
list. After finding your wireless network
select ‘Next’ to move to the next screen.

If your wireless network is not listed,
select ‘Refresh’ to reload the list of
available wireless networks.

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Step 4

Use the remote to enter the wireless
network key (password) for your wireless
network.

For capital letters, select the button that
contains the letter you need and press
select until the capital letter appears.
When done, select ‘Next’ to continue.

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Step 5

Press select on the remote to
‘Test Connection’.

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Step 6

Select ‘Go’ to complete the wireless
connection process.

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Register Your CEIVA
Homeview Display

Setting Up Your CEIVA Account

Getting your CEIVA Homeview account
set up is easy.

First, go to www.ceiva.com/Guelph
and click on the ‘Register my CEIVA
Homeview’ link.

Next, unless you are already a CEIVA
customer, select “I need a new
CEIVA account.”

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Creating Your Member Account

To create your Member Account enter
your information into the form and click
‘Continue’.

Alternatively, you may sign in using your
Facebook account.

As part of the Guelph Hydro program
there is no charge for the CEIVA service
for 12 months.

Your personal information is kept safe
and secure on CEIVA’s U.S. based
servers. CEIVA is ISO 27001 compliant,
maintaining the highest form of security
standards in the industry.

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Register a Frame

Once you have created your CEIVA
account, you will be prompted to
complete a profile setup survey.

Complete the survey and click
‘Continue’.

Next you will be asked to enter your
frame’s serial number. The serial
number can be found under the back
cover of the display, and on the back of
the CEIVA Homeview box.

On the following page, choose your form
of connection and press ‘Continue’.

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Invite Guests to Your Frame

Congratulations, your CEIVA Homeview
display is now registered.

Get the most out of your CEIVA Homeview
display by inviting friends and family to
send photos. Also – don’t forget to add
content channels. Content channels will
deliver daily updates of anything from
recipes to local news.

Last but not least, check out the CEIVA
mobile apps. CEIVA Snap is a free mobile
app that allows you to send pictures to your
CEIVA Homeview display from anywhere
in the world! The CEIVA Homeview app is
also free, and it allows you to monitor your
home’s energy from anywhere. Find them
in your app store today.

Contacts

Guelph Hydro

For CEIVA Homeview display smart meter
connection issues, please contact
Guelph Hydro during normal business hours.

8:00-4:30, Monday - Friday
Phone: [phone] ext 4678
Email: [email protected]

CEIVA Customer Care

For CEIVA Enhanced Experience, including
connecting the CEIVA Homeview display to
your home wireless network, questions with
the photo sharing service, CEIVA channels,or
accessing and using the Homeview Energy
Monitor pages in the display, please visit
www.ceiva.com.

You can also contact CEIVA Customer Care at
1-888-670-3580.

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CEIVA apps are available for
both iOs and android devices.

Find them in your app store.

CEIVA Homeview App

CEIVA Snap