CEECO HOB-331-F, WP-331-F, WPP-331-F Service Manual

Service Manual

For

-IP

Voice over Internet Protocol

-ACH**

Handset cord length_________Inches

-M

Magnetic Hookswitch

-CCH

Coiled cord length ___________Feet
5’, 10’, or 15’

-BK

Braille Keypad

-PBVC

Pushbutton volume control on
Handset

-IVC

Internal Volume Control &
Background Noise Reduction

-C

Background noise reduction on
Handset

-ACH*

Handset Color _________________
(Red, Yellow or White)

-BR

Braille emergency Plate

331-005

WPP Weatherproof Enclosed

Housing

331­HOB

Weather Resistant Open Housing

Communication Equipment

& Engineering Company

519 S.W. Park Street

Okeechobee, FL 33313

Phone: [phone]

Fax: [phone]

Email: [e-mail]

Web: www.ceeco.net

SSP-311-F -ISSUE 4.0 SSP-311-F -ISSUE 4.0

Table of Contents

Important Customer Information ............................................................................ 1

1.0 Introduction ............................................................................................................... 2

2.0 General Description ................................................................................................ 2

3.0 Operation ..................................................................................................................... 2

4.0 Recommended Tools & Test Equipment ....................................................... 2

5.0 Installation & Assembly ........................................................................................ 3

6.0 Testing .......................................................................................................................... 4

7.0 Troubleshooting ....................................................................................................... 5

8.0 Specifications ............................................................................................................. 6

9.0 Parts List ...................................................................................................................... 7

10.0 WPP Housing Specs .............................................................................................. 8

11.0 HOB Housing Specs .............................................................................................. 9

12.0 FCC Notice ............................................................................................................ 10

13.0 Repair and Return ............................................................................................. 11

14.0 Warranty Policy ................................................................................................. 12

NOTES

13

IMPORTANT INFORMATION

FOR

CUSTOMER

Please fill in before you continue.

The following information is necessary when calling CEECO for assistance.

MODEL NUMBER

SERIAL NUMBER

DATE MANUFACTURED

LOCATION INSTALLED

For us to better serve you, please have this information available when

calling for technical support.

CEECO

Communication Equipment

& Engineering Company

519 S.W. Park Street

Okeechobee, FL. 34972

[phone] Voice

[phone] Fax

1

SSP-311-F -ISSUE 4.0 SSP-311-F -ISSUE 4.0

1.0 INTRODUCTION

The practices in this manual provide installation and
maintenance information for CEECO Telephone Model
SSP 311-F, which is a Stainless Steel Panel Telephone. When
purchasing this panel installed in either the weatherproof or
weather resistant housings, the name changes to:

WPP-331-F (Weatherproof Housing with door latch)
HOB-331-F (Weather Resistant Open Enclosure Housing)

The information in this manual is subject to change without notification.
For information not included in this manual, please call or write:

CEECO

Customer Service

519 S.W. Park Street

Okeechobee, FL. 34972

[phone] PHONE

[phone] FAX

2.0 GENERAL DESCRIPTION

The CEECO model SSP 311-F is a Stainless Steel Panel
Telephone equipped with a metal button chrome tone dial
keypad. They are designed for special purpose applications
where a telephone must be both sturdy and attractive. The
WPP-331-F is a weatherproof housing with the stainless steel
panel telephone. The HOB-331-F is the open enclosure weather
resistant housing with the stainless steel telephone.

3.0 OPERATION

3.1 Lift the handset. After dial tone is heard, dial your number

using the keypad. Normal phone operation follows.

3.2 An incoming call is indicated by an audible ringer. When

the phone rings, lift the handset. Normal operation will
follow.

4.0 RECOMMENDED TOOLS AND TEST EQUIPMENT

Volt/Ohm Meter
1/4" Nut Driver
Flat Blade Screw Driver
Security Tool CEECO Part Number 301-064

13.0 REPAIR AND RETURN
INFORMATION

13.1 WARRANTY REPAIR

Any device returned requiring warranty service; repair or
credit must be accompanied with a "Return Material
Authorization" (RMA) Form. It must include: RMA Number,
return shipping instructions, original purchase order number,
serial number and special marking instructions. A tag with the
trouble observed must be attached to the defective unit. This
information must be inside the shipping container.

13.2 DIRECT ALL INQUIRES TO:

CEECO

Repair Department

519 S.W. Park Street

Okeechobee, FL. 34972

[phone]

13.3 NON-WARRANTY REPAIR

CEECO will repair equipment out of warranty for a set charge
plus parts. The customer must pay the shipping costs both
directions.

13.4 RETURN FOR CREDIT

Material may be returned for credit only with prior approval.
Material authorized for return is subject to a 20% restocking
charge based on the manufacturer's list price. Return Material
Authorization must be requested within 30 days after original
shipment. Items returned for credit must be returned in their
original shipping container.

2

11

5.0 INSTALLATION NOTES &
ASSEMBLY INSTRUCTIONS

5.1 Run the inside station wire to the panel assembly and

terminate on an RJ11C terminal block.

5.2 The use of a gas tube station protector is recommended.

The station ground should not exceed 50 ohms.

5.3 Plug the modular line cord from the panel assembly into a

RJ11C terminal block.

5.4 Dress the line cable away from the mounting holes before

installing the panel into your housing.

*****WARNING*****

A. Never install telephone wiring during a lightning storm.

B. Never install telephone jacks in wet locations unless the

jack is specifically designed for wet locations.

C. Never touch uninsulated telephone wires or terminals

unless the telephone line has been disconnected at the
network interface.

D. Use caution when installing or modifying telephone lines.

3

SSP-311-F -ISSUE 4.0 SSP-311-F -ISSUE 4.0

6.0 TESTING

6.1. Connect the phone to a phone line or a DTMF phone test set.

6.2. From the test set or another phone, place a call to the telephone.

6.3. Verify that the ringer is working.

6.4. Lift the handset and check that a normal conversation is

allowed.

6.5. Place a call from the telephone by lifting the handset, waiting

for dial tone, and dialing a number using the keypad. A normal
phone conversation should be allowed.

11.0 HOB HOUSING SPECS

MECHANICAL DIMENSIONS

ENCLOSURE: 14 gauge Colored Housing - Painted Steel or

Stainless Steel Housing - Brushed stainless steel

HOUSING: 11.43” H x 7.23” W x 5” D (top)

MOUNTING: 4 Holes spaced 8” x 5 7/8”

WEIGHT: 10 lbs.

HOUSING TYPE: BLACK Housing

RED Housing

STAINLESS STEEL Housing

CUSTOM Housing – Call for Details

4

9

7.0 TROUBLESHOOTING GUIDE

Always visually check the phone for loose or shorted wires, damaged
terminals or damaged parts.

PROBLEM: NO DIAL TONE

POSSIBLE CAUSE:
LINE CORD
RJ11C CONNECTOR
NETWORK (IF PROVIDED)
HANDSET
DIAL PCB

PROBLEM: DIAL TONE IS DISTORTED

POSSIBLE CAUSE:
NETWORK
HANDSET

PROBLEM: PHONE DOES NOT DIAL

POSSIBLE CAUSE:
DIAL PCB
KEYPAD

PROBLEM: RINGER DOES NOT OPERATE

POSSIBLE CAUSE:
RINGER
NETWORK

PROBLEM: TRANSMITTER DOES NOT TURN ON

POSSIBLE CAUSE:
HANDSET

NETWORK

5

SSP-311-F -ISSUE 4.0 SSP-311-F -ISSUE 4.0

8.0 SPECIFICATIONS

INPUT POWER: C.O. Line Powered

LOOP CURRENT: 23mA min to 80mA max

IMPEDANCE: 600 ohms

HEARING AID

COMPATIBLE: Meets EIA standards

ENVIRONMENTAL: Temp. -30C (-22F) to 60C (140F)

Humidity 0%-90% non-condensating

FACEPLATE COVER: Brushed 16 ga. Stainless Steel

DIMENSIONS: SSP-311-F (Panel)

11 1/4" H x 7 1/16" W x 4 1/4" D

(Handset on hook)

WPP-331-F (Weatherproof)

Section 10.0 for Housing details

HOB-331-F (Open Enclosure)

Section 11.0 for Housing details

MOUNTING: SSP - Vertical Surface Mount

WPP or HOB - Wall/Surface Mount

WEIGHT: SSP (5 lbs) WPP (17 lbs) HOB (10 lbs)

FCC REGISTRATION: BW-88T7-13717-TE-T

UL LISTED NO.: 6OF5

RINGER EQUIVALENCY: 0.4A

TYPE JACK: RJ11C

9.0 PARTS LIST

QUANTITY PART NO. DESCRIPTION

1 730-ANS Dial Keypad

1 301-004-32 32” Armored Cord Handset

(SSP-311-F)

1 301-004-18 18” Armored Cord Handset

(WPP-331-F)
1 401-009 Ringer
1 301-009 Network
1 301-528 Mechanical Hookswitch
1 301-592 Magnetic Hookswitch
1 301-018 Modular Cord
1 301-005 Ferrule
1 301-054-UL Modular Connector (RJ11C)
1 331-006 Security Screw

ACCESSORIES:

1 301-064 Security Tool

OPTIONS:

301-106-12 12” ACH Handset with Lanyard
1 331-HOB HOB Open Enclosure

Housing

1 331-005 WPP Weatherproof

Housing

7

6

9.0 PARTS LIST

QUANTITY PART NO. DESCRIPTION

1 730-ANS Dial Keypad

1 301-004-32 32” Armored Cord Handset

(SSP-311-F)

1 301-004-18 18” Armored Cord Handset

(WPP-331-F)
1 401-009 Ringer
1 301-009 Network
1 301-528 Mechanical Hookswitch
1 301-592 Magnetic Hookswitch
1 301-018 Modular Cord
1 301-005 Ferrule
1 301-054-UL Modular Connector (RJ11C)
1 331-006 Security Screw

ACCESSORIES:

1 301-064 Security Tool

OPTIONS:

301-106-12 12” ACH Handset with Lanyard
1 331-HOB HOB Open Enclosure

Housing

1 331-005 WPP Weatherproof

Housing

7

SSP-311-F -ISSUE 4.0 SSP-311-F -ISSUE 4.0

10.0 WPP HOUSING SPECS

MECHANICAL DIMENSIONS

ENCLOSURE: Cast Aluminum

HOUSING: 12 5/8” H x 9 1/2” W x 8 ” D (including door)

MOUNTING: 4 Holes spaced 8” x 5 7/8”

WEIGHT:

11 lbs.

HOUSING TYPE: BLACK Housing

RED Housing

YELLOW Housing

GREY Housing

CUSTOM Housing – Call for Details

7.0 TROUBLESHOOTING GUIDE

Always visually check the phone for loose or shorted wires, damaged
terminals or damaged parts.

PROBLEM: NO DIAL TONE

POSSIBLE CAUSE:
LINE CORD
RJ11C CONNECTOR
NETWORK (IF PROVIDED)
HANDSET
DIAL PCB

PROBLEM: DIAL TONE IS DISTORTED

POSSIBLE CAUSE:
NETWORK
HANDSET

PROBLEM: PHONE DOES NOT DIAL

POSSIBLE CAUSE:
DIAL PCB
KEYPAD

PROBLEM: RINGER DOES NOT OPERATE

POSSIBLE CAUSE:
RINGER
NETWORK

PROBLEM: TRANSMITTER DOES NOT TURN ON

POSSIBLE CAUSE:
HANDSET

NETWORK

8

5

11.0 HOB HOUSING SPECS

MECHANICAL DIMENSIONS

ENCLOSURE: 14 gauge Colored Housing - Painted Steel or

Stainless Steel Housing - Brushed stainless steel

HOUSING: 11.43” H x 7.23” W x 5” D (top)

MOUNTING: 4 Holes spaced 8” x 5 7/8”

WEIGHT: 6 lbs.

HOUSING TYPE: BLACK Housing

RED Housing

STAINLESS STEEL Housing

CUSTOM Housing – Call for Details

9

SSP-311-F -ISSUE 4.0 SSP-311-F -ISSUE 4.0

12.0 FCC NOTICE

12.1 FCC REGISTRATION AND REPAIR INFORMATION

Your new telephone has been registered with the
Federal Communication Commission (FCC) in
accordance with Part 68. The FCC requires that you be
advised of certain requirements involving the use of
this telephone.

12.2 CONNECTION WITH THE NATIONWIDE TELEPHONE

NETWORK

The FCC requires that you connect this telephone to the
Nationwide Telephone Network through a registered
jack provided by the telephone company in your area.
This jack is a modular outlet, which you can order from
your local telephone company.

12.3 NOTIFICATION TO THE TELEPHONE COMPANY

Before connecting this telephone, the FCC requires that
you notify your local telephone company business
office. The number is in the front of your phone book.

Tell them:

The "line" to which you will connect the telephone
( your phone number) and the telephone's FCC
registration number and ringer equivalence number.
These numbers are listed in section 8.0.

The FCC further requires that you notify your local
telephone company when permanently disconnecting

this telephone.

5.0 INSTALLATION NOTES &
ASSEMBLY INSTRUCTIONS

5.1 Run the inside station wire to the panel assembly and

terminate on an RJ11C terminal block.

5.2 The use of a gas tube station protector is recommended.

The station ground should not exceed 50 ohms.

5.3 Plug the modular line cord from the panel assembly into a

RJ11C terminal block.

5.4 Dress the line cable away from the mounting holes before

installing the panel into your housing.

*****WARNING*****

A. Never install telephone wiring during a lightning storm.

B. Never install telephone jacks in wet locations unless the

jack is specifically designed for wet locations.

C. Never touch uninsulated telephone wires or terminals

unless the telephone line has been disconnected at the
network interface.

D. Use caution when installing or modifying telephone lines.

10

3

13.0 REPAIR AND RETURN
INFORMATION

13.1 WARRANTY REPAIR

Any device returned requiring warranty service; repair or
credit must be accompanied with a "Return Material
Authorization" (RMA) Form. It must include: RMA Number,
return shipping instructions, original purchase order number,
serial number and special marking instructions. A tag with the
trouble observed must be attached to the defective unit. This
information must be inside the shipping container.

13.2 DIRECT ALL INQUIRES TO:

CEECO

Repair Department

519 S.W. Park Street

Okeechobee, FL. 34972

[phone]

13.3 NON-WARRANTY REPAIR

CEECO will repair equipment out of warranty for a set charge
plus parts. The customer must pay the shipping costs both
directions.

13.4 RETURN FOR CREDIT

Material may be returned for credit only with prior approval.
Material authorized for return is subject to a 20% restocking
charge based on the manufacturer's list price. Return Material
Authorization must be requested within 30 days after original
shipment. Items returned for credit must be returned in their
original shipping container.

11

SSP-311-F -ISSUE 4.0 SSP-311-F -ISSUE 4.0

14.0 WARRANTY POLICY

14.1 GENERAL

CEECO guarantees its products to be free from defects in

material and workmanship for a period of 365 days from the
date of original purchase. CEECO's obligation under this
warranty is limited to repair or replacement of any part found
to be defective by CEECO.

UNDER NO CIRCUMSTANCES shall CEECO be liable for loss,
damage, cost of repair or consequential damages of any kind

which have been caused by neglect, abuse, acts of God or
improper operation of equipment.

CEECO will repair or replace any unit during this period if found
to be defective for reasons other than abuse and improper use
or improper installation. It is the buyer’s responsibility to
return the defective unit to the factory. CEECO will then repair

or replace any defective parts and return them to the buyer free
of charge.

14.2 PRINTED CIRCUIT BOARDS

Printed circuit boards should not be repaired in the field. If a
unit is found to be faulty, replace it with another unit and return
the faulty unit to CEECO for repair. Modifications by anyone
other than CEECO will void the warranty.

IMPORTANT INFORMATION

FOR

CUSTOMER

Please fill in before you continue.

The following information is necessary when calling CEECO for assistance.

MODEL NUMBER

SERIAL NUMBER

DATE MANUFACTURED

LOCATION INSTALLED

For us to better serve you, please have this information available when

calling for technical support.

CEECO

Communication Equipment

& Engineering Company

519 S.W. Park Street

Okeechobee, FL. 34972

[phone] Voice

[phone] Fax

12

1

SSP-311-F -ISSUE 4.0 SSP-311-F -ISSUE 4.0

Who we are:

CEECO has been engaged in the telecommunications industry for over 80
years. As a premier designer and manufacturer of both standard and

custom telephone solutions, CEECO is dedicated to meeting customer’s

needs. Whether the application is Emergency, Security, Weatherproof,
Courtesy or Public Telephones, CEECO remains committed to delivering

high quality and proven technology to this broad range of applications. In

order to provide effective solutions, CEECO stands strong in its ability to
understand the unique requirements of its customers and the markets
they serve. This understanding has allowed CEECO to develop a family of
products that offers “off-the-shelf” solutions, customized options, or OEM
designs to meet unique customer or application requirements. In addition

to telephone solutions, CEECO manufactures and provides telephone
equipment such as telephone kits, hook switches, dials, printed circuit
boards, and keypads. Whatever the application may require, CEECO is
prepared to offer affordable solutions that are “Built to Last”, with

customer support that lasts the life of the product! CEECO is proud to

manufacture our telephones in the USA.

Contact Us

519 S.W. Park Street
Okeechobee, FL 33313

Phone: [phone]
Fax: [phone]
Email: [e-mail]
Web: www.ceeco.net

519 S.W. Park Street
Okeechobee, FL 33313

Service Manual

For

-IP

Voice over Internet Protocol

-ACH**

Handset cord length_________Inches

-M

Magnetic Hookswitch

-CCH

Coiled cord length ___________Feet
5’, 10’, or 15’

-BK

Braille Keypad

-PBVC

Pushbutton volume control on
Handset

-IVC

Internal Volume Control &
Background Noise Reduction

-C

Background noise reduction on
Handset

-ACH*

Handset Color _________________
(Red, Yellow or White)

-BR

Braille emergency Plate

331-005

WPP Weatherproof Enclosed

Housing

331-
HOB

Weather Resistant Open Housing

Communication Equipment

& Engineering Company

519 S.W. Park Street

Okeechobee, FL 33313

Phone: [phone]

Fax: [phone]

Email: [e-mail]

Web: www.ceeco.net