CEECO IP-HOB-331-F, IP-SSP-311-F Service Manual

IP-HOB-331-F OR SSP-311-F-ISSUE4.0

SERVICE MANUAL

FOR

VoIP MODEL

IP-HOB-331-F

WEATHER-RESISTANT TELEPHONE

OR

IP-SSP-311-F

STAINLESS STEEL PANEL TELEPHONE

Serving the Telephone Industry Since 1930

Communication Equipment 519 West South Park Street.
& Engineering Company Okeechobee, Florida 34972

Voice: 863-357-0798

Fax: [phone]

IMPORTANT INFORMATION

FOR

CUSTOMER

Please fill in before you continue.

The following information is necessary when calling CEECO for assistance.

MODEL NUMBER MODEL IP-HOB-331-F OR IP-SSP-311-F

ISSUE 4.0

SERIAL NUMBER

DATE MANUFACTURED

LOCATION INSTALLED

For us to better serve you, please have this information available when calling for
technical support.

CEECO

Communication Equipment and Engineering Company

519 West South Park Street

Okeechobee, Florida 34972

[phone] Voice

[phone] Fax

Communication Equipment & Engineering Company

CEECO

PROPRIETARY

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ISSUE 4.0

TABLE OF CONTENTS

SECTION PAGE

1.0 INTRODUCTION.................................................................................................... 4

2.0 GENERAL DESCRIPTION................................................................................... 4

3.0 OPERATION ........................................................................................................... 4

4.0 RECOMMENDED TOOLS AND TEST EQUIPMENT ..................................... 4

5.0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS ...................... 5

6.0 TESTING.................................................................................................................. 6

7.0 TROUBLESHOOTING GUIDE ............................................................................ 7

8.0 SPECIFICATIONS.................................................................................................. 8

9.0 PARTS LIST ............................................................................................................ 9

10.0 FCC NOTICE......................................................................................................... 10

11.0 REPAIR AND RETURN INFORMATION........................................................ 11

12.0 WARRANTY POLICY ......................................................................................... 12

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CEECO

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ISSUE 4.0

1.0 INTRODUCTION

The practices in this manual provide installation and maintenance information for

Model IP-HOB-331-F Weather-Resistant proof Telephone and Model IP-SSP­311-F Stainless Steel Panel Telephone.

The information in this manual is subject to change without notification.

For information not included in this manual, please call or write:

CEECO

Customer Service

519 West South Park Street

Okeechobee, Florida 34972

[phone]

[phone] FAX

2.0 GENERAL DESCRIPTION

The CEECO Model IP-HOB-331-F Weather-Resistant Telephone and Model IP­SSP-311-F Stainless Steel Panel Telephone are equipped with a metal button tone
dial. They are vandal resistant telephones, designed for special purpose
applications where a telephone must be both sturdy and attractive. The telephone
comes VoIP- ready, with an ATA unit.

The VoIP ATA unit does require an AC power source as described in the
installation notes.

The VoIP ATA typically comes in a separate but included package, but may also
come already positioned within the telephone.

3.0 OPERATION

3.1 Lift the handset. After dial tone is heard, dial your number using the

keypad. Normal phone operation follows.

3.2 An incoming call is indicated by an audible ringer. When the phone rings,
lift the handset. Normal operation will follow.

4.0 RECOMMENDED TOOLS AND TEST EQUIPMENT

Volt/Ohm Meter
1/4" Nut Driver
Flat Blade Screw Driver
Security Tool, CEECO Part Number 301-064

Communication Equipment & Engineering Company

CEECO

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5.0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS

5.1 Run the inside station wire to the panel assembly and terminate on an

RJ11C terminal block.

5.2 The use of a gas tube station protector is recommended. The station
ground should not exceed 50 ohms.

5.3 Plug the modular line cord from the panel assembly into a RJ11C terminal
block.

5.4 Dress the line cable away from the mounting holes before installing the

panel into your housing.

5.5 Run the LAN cable/wire through the mounting box or surface and

terminate with the proper connector (i.e. RJ45)

5.6 Position the ATA unit and power adapter as desired. The power adapter

requires a 100-240V, 0.3A max, 20-30VA, 50-60Hz source.

5.7 Plug the modular line cord from the panel assembly into the phone jack of

the ATA unit. Plug the LAN cable into the LAN port of the ATA unit.

5.8 Prior to connecting the power adapter to its source, review and follow the

instructions with the ATA unit.

5.9 Dress the cables away from the mounting holes before installing the

housing onto the mounting back plate.

5.10 Ensure all connections have been made, fasteners have been fastened and

LAN is operational.

5.11 Follow the instructions for the ATA setup. Setup may be accomplished

via the telephone keypad following the voice prompts or via a web
browser. Please utilize the contact information on the ATA
documentation for any questions regarding VoIP settings or issues.

5.12 The unit is now ready for use.

Communication Equipment & Engineering Company

CEECO

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***** WARNING *****

A. Never install telephone wiring during a lightning storm.

B. Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.

C. Never touch uninsulated telephone wires or terminals unless

the telephone line has been disconnected at the network
interface.

D. Use caution when installing or modifying telephone lines.

6.0 TESTING

6.1 Connect the phone to a phone line or a DTMF phone test set.

6.2 From the test set or another phone, place a call to the telephone.

6.3 Verify that the ringer is working.

6.4 Lift the handset and check that a normal conversation is allowed.

6.5 Place a call from the telephone by lifting the handset, waiting for dial tone,
and dialing a number using the keypad. A normal phone conversation
should be allowed.

Communication Equipment & Engineering Company

CEECO

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7.0 TROUBLESHOOTING GUIDE

Always visually check the phone for loose or shorted wires, damaged terminals or
damaged parts.

PROBLEM: NO DIAL TONE

POSSIBLE CAUSE:
LINE CORD
RJ11C CONNECTOR
NETWORK
HANDSET
DIAL PCB
ATA UNIT

PROBLEM: DIAL TONE IS DISTORTED

POSSIBLE CAUSE:
NETWORK
HANDSET

PROBLEM: PHONE DOES NOT DIAL

POSSIBLE CAUSE:
DIAL PCB
KEYPAD
ATA UNIT

PROBLEM: RINGER DOES NOT OPERATE

POSSIBLE CAUSE
RINGER
NETWORK
LACK OF 90-120VAC 50/60Hz RING SIGNAL

PROBLEM: TRANSMITTER DOES NOT TURN ON

POSSIBLE CAUSE
HANDSET

NETWORK

:

:

ISSUE 4.0

Communication Equipment & Engineering Company

CEECO

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8.0 SPECIFICATIONS

INPUT POWER: ATA Powered

LOOP CURRENT: 23ma min to 80ma max

IMPEDANCE: 600 ohms

HEARING AID
COMPATIBLE: Meets EIA standards

ENVIRONMENTAL: Temperature 0°C to 50°C
Humidity 20%-90% non-condensating

FACEPLATE: Brushed 16 ga. Stainless Steel

ENCLOSURE: Cast Aluminum

DIMENSIONS: IP-SSP-311-F - 11 1/4" High x 7 1/6" Wide x 4 1/4"

Deep (Handset on hook)

IP-HOB-331-F – 11.28" high x 7.080" wide x 5"
deep (top)

MOUNTING: IP-SSP-311-F - Vertical Surface Mount

IP-WPP-331-F - 4 Holes 8”H x 5 7/8”W x .312 Dia

WEIGHT: IP-SSP-311-F - 4 lbs.

IP-HOB-331-F - 12 lbs.

FCC REGISTRATION: BW88T7-13717-TE-T

UL LISTED NO.: 6OF5

RINGER EQUIVALENCY: 0.4A

TYPE JACK: RJ11C

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CEECO

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9.0 PARTS LIST

QUANTITY PART NUMBER DESCRIPTION

1 730-ANS Model 730 Chrome Plated Tone Dial

1 301-004-32 32” ACH Handset for IP-SSP-311-F

1 301-004-18 18” ACH Handset for IP-WPP-331-F

1 401-009 Ringer

1 301-009 Network

1 301-588 Hookswitch Cradle

1 301-581 Tongue and Bracket Assembly

2 301-570 Microswitch Assembly

1 301-018 Modular Cord

1 301-005 Ferrule

1 301-054-UL Modular Connector (RJ11C)

4 331-006 Security Screw

1 331-HOB Weather Resistant Enclosure without Door
for IP-SSP-311-F

1 301-12062 VoIP ATA unit

OPTIONS:

1 301-064 Security Tool, 1/8” Button Head

Communication Equipment & Engineering Company

CEECO

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0

10.0 FCC NOTICE

10.1 FCC REGISTRATION AND REPAIR INFORMATION

Your new telephone has been registered with the Federal Communication
Commission (FCC) in accordance with Part 68. The FCC requires that
you be advised of certain requirements involving the use of this telephone.

10.2 CONNECTION WITH THE NATIONWIDE TELEPHONE
NETWORK

The FCC requires that you connect this telephone to the Nationwide
Telephone Network through a registered jack provided by the telephone
company in your area. This jack is a modular outlet which you can order
from your local telephone company.

10.3 NOTIFICATION TO THE TELEPHONE COMPANY

Before connecting this telephone, the FCC requires that you notify your
local telephone company business office. The number is in the front of
your phone book.

Tell them:

The "line" to which you will connect the telephone (your phone number)
and the telephone's FCC registration number and ringer equivalence
number. These numbers are listed in Section 8.0.

The FCC further requires that you notify your local telephone company
when permanently disconnecting this telephone.

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CEECO

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ISSUE 4.0

11.0 REPAIR AND RETURN INFORMATION

11.1 WARRANTY REPAIR

Any device returned requiring warranty service; repair or credit must be
accompanied with a "Return Material Authorization" (RMA) FORM. It
must include: return shipping instructions, original purchase order number
and special marking instruction. A description of the trouble observed
must be attached to the defective unit. This information must be inside the
shipping container.

11.2 DIRECT ALL INQUIRES TO:

CEECO

Repair Department

519 West South Park Street

Okeechobee, Florida 34972

[phone]

DIRECT ALL VoIP INQUIRIES AS PER THE ATA DOCUMENTS

11.3 NON-WARRANTY REPAIR

CEECO will repair equipment out of warranty for a set charge plus parts.
The customer must pay the shipping costs both directions.

11.4 RETURN FOR CREDIT

Material may be returned for credit only with prior approval. Material
authorized for return is subject to a 20% restocking charge based on the
manufacturer’s list price. Return Material Authorization must be
requested no later than 30 days after original shipment.

Communication Equipment & Engineering Company

CEECO

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12.0 WARRANTY POLICY

12.1 GENERAL

CEECO products are guaranteed to be free of defects in material and
workmanship for a period of 365 days from the date of original purchase.
CEECO's obligation under this warranty is limited to repair or
replacement of any part found to be defective by CEECO. Under no
circumstances shall CEECO be liable for loss, damage, cost of repair or
consequential damages of any kind which have been caused by neglect,
abuse, acts of God or improper operation of equipment. This warranty is
limited to the value of material only.

12.2 PRINTED CIRCUIT BOARDS

Printed circuit boards should not be repaired in the field. If a unit is found
to be faulty, replace it with another unit and return the faulty unit to
CEECO for repair. Modifications by anyone other than CEECO will void
the warranty.

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