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WPP-331-F OR SSP-311-F-ISSUE4.0
SERVICE MANUAL
FOR
MODEL WPP-331-F
WEATHERPROOF TELEPHONE
FOR
MODEL HOB-331-F
WEATHER RESISTANT TELEPHONE
OR
MODEL SSP-311-F
STAINLESS STEEL PANEL TELEPHONE
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ISSUE 4.0
2
MODEL NUMBER
MODEL WPP-331-F, HOB-331-F, OR SSP311-F
SERIAL NUMBER
DATE MANUFACTURED
LOCATION INSTALLED
Serving the Telephone Industry Since 1930
Communication Equipment 1580 NW 65th Avenue
& Engineering Company Plantation, FL 33313
Voice: 954-587-5430
Fax: 954-587-5440
IMPORTANT INFORMATION
FOR
CUSTOMER
Please fill in before you continue.
The following information is necessary when calling CEECO for assistance.
For us to better serve you, please have this information available when calling for
technical support.
Communication Equipment and Engineering Company
Communication Equipment & Engineering Company
CEECO
1580 NW 65th Avenue
CEECO
PROPRIETARY
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ISSUE 4.0
3
Plantation, FL 33313
(954) 587-5430 Voice
(954) 587-5440 Fax
TABLE OF CONTENTS
SECTION PAGE
1.0 INTRODUCTION.................................................................................................... 4
2.0 GENERAL DESCRIPTION ................................................................................... 4
3.0 OPERATION ........................................................................................................... 4
4.0 RECOMMENDED TOOLS AND TEST EQUIPMENT ..................................... 4
5.0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS ...................... 5
6.0 TESTING .................................................................................................................. 5
7.0 TROUBLESHOOTING GUIDE ............................................................................ 6
8.0 SPECIFICATIONS.................................................................................................. 7
9.0 PARTS LIST ............................................................................................................ 8
10.0 FCC NOTICE........................................................................................................... 9
11.0 REPAIR AND RETURN INFORMATION ........................................................ 10
12.0 WARRANTY POLICY ......................................................................................... 11
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
Page 4
ISSUE 4.0
4
1.0 INTRODUCTION
The practices in this manual provide installation and maintenance information for
Model WPP-331-F Weatherproof Telephone, Model HOB-331-F Weather
Resistant Telephone, and Model SSP-311-F Stainless Steel Panel Telephone.
The information in this manual is subject to change without notification.
For information not included in this manual, please call or write:
CEECO
Repair Department
519 SW Park Street
Okeechobee, FL 34972
863-357-0798 voice
863-357-0006 fax
info@ceeco.net
www.ceeco.net
2.0 GENERAL DESCRIPTION
WPP-331-F Weatherproof Telephone, Model HOB-331-F Weather Resistant
Telephone, and Model SSP-311-F Stainless Steel Panel Telephone are equipped
with a metal button tone dial. They are vandal resistant telephones, designed for
special purpose applications where a telephone must be both sturdy and attractive.
3.0 OPERATION
3.1 Lift the handset. After dial tone is heard, dial your number using the
keypad. Normal phone operation follows.
3.2 An incoming call is indicated by an audible ringer. When the phone rings,
lift the handset. Normal operation will follow.
4.0 RECOMMENDED TOOLS AND TEST EQUIPMENT
Volt/Ohm Meter
1/4" Nut Driver
Flat Blade Screw Driver
Security Tool, CEECO Part Number 301-064
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
Page 5
ISSUE 4.0
5
5.0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS
5.1 Run the inside station wire to the panel assembly and terminate on an
RJ11C terminal block.
5.2 The use of a gas tube station protector is recommended. The station
ground should not exceed 50 ohms.
5.3 Plug the modular line cord from the panel assembly into a RJ11C terminal
block.
5.4 Dress the line cable away from the mounting holes before installing the
panel into your housing.
***** WARNING *****
A. Never install telephone wiring during a lightning storm.
B. Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
C. Never touch uninsulated telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
D. Use caution when installing or modifying telephone lines.
6.0 TESTING
6.1 Connect the phone to a phone line or a DTMF phone test set.
6.2 From the test set or another phone, place a call to the telephone.
6.3 Verify that the ringer is working.
6.4 Lift the handset and check that a normal conversation is allowed.
6.5 Place a call from the telephone by lifting the handset, waiting for dial tone,
and dialing a number using the keypad. A normal phone conversation
should be allowed.
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
Page 6
6
7.0 TROUBLESHOOTING GUIDE
Always visually check the phone for loose or shorted wires, damaged terminals or
damaged parts.
PROBLEM: NO DIAL TONE
POSSIBLE CAUSE:
LINE CORD
RJ11C CONNECTOR
NETWORK (IF PROVIDED)
HANDSET
DIAL PCB
PROBLEM: DIAL TONE IS DISTORTED
POSSIBLE CAUSE:
NETWORK
HANDSET
PROBLEM: PHONE DOES NOT DIAL
POSSIBLE CAUSE:
DIAL PCB
KEYPAD
PROBLEM: RINGER DOES NOT OPERATE
POSSIBLE CAUSE:
RINGER
NETWORK
PROBLEM: TRANSMITTER DOES NOT TURN ON
POSSIBLE CAUSE:
HANDSET
NETWORK
ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
Page 7
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8.0 SPECIFICATIONS
INPUT POWER: C.O. Line Powered
LOOP CURRENT: 23ma min to 80ma max
IMPEDANCE: 600 ohms
HEARING AID
COMPATIBLE: Meets EIA standards
ENVIRONMENTAL: Temperature 0C to 50C
Humidity 20%-90% non-condensating
FACEPLATE: Brushed 16 ga. Stainless Steel
ENCLOSURE WPP Model Cast Aluminum
HOB Model Painted Steel
DIMENSIONS: WPP Model – 12 5/8” High x 9 1/2” Wide x 8 ”
Deep (including door)
HOB Model – 11 1/4” High x 7 1/16 Wide x 5”
Deep
SSP Model - 11 1/4" High x 7 1/6" Wide x 4 1/4"
Deep (Handset on hook)
MOUNTING: WPP Model - 4 Holes spaced 8” x 5 7/8”
HOB Model - 4 Holes spaced 8” x 5 7/8”
SSP Model - 4 Holes spaced 10 3/4” x 6.5”
WEIGHT: SSP-311-F 5 lbs.
WPP-331-F - 17 lbs.
HOB-331-F - 10 lbs.
FCC REGISTRATION: BW88T7-13717-TE-T
UL LISTED NO.: 6OF5
RINGER EQUIVALENCY: 0.4A
TYPE JACK: RJ11C
ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
Page 8
ISSUE 4.0
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9.0 PARTS LIST
QUANTITY PART NUMBER DESCRIPTION
1 735-100 Model 730 Chrome Plated Tone Dial
1 301-004-32 32” Armored Cord Handset for SSP-311-F
and HOB-331-F
1 301-004-18 18” Armored Cord Handset for WPP-331-F
1 401-009 Ringer
1 301-009 Network
1 301-588 Hookswitch Cradle
1 301-581 Tongue and Bracket Assembly
2 301-570 Microswitch Assembly
1 301-018 Modular Cord
1 301-005 Ferrule
1 301-054-UL Modular Connector (RJ11C)
4 331-006 Security Screw
1 331-005 Weatherproof Enclosure with Door for
WPP-331-F
1 331-HOB Open Enclosure Weather Resistant Housing
OPTIONS:
1 301-064 Security Tool, 1/8” Button Head
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
Page 9
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10.0 FCC NOTICE
10.1 FCC REGISTRATION AND REPAIR INFORMATION
Your new telephone has been registered with the Federal Communication
Commission (FCC) in accordance with Part 68. The FCC requires that
you be advised of certain requirements involving the use of this telephone.
10.2 CONNECTION WITH THE NATIONWIDE TELEPHONE
NETWORK
The FCC requires that you connect this telephone to the Nationwide
Telephone Network through a registered jack provided by the telephone
company in your area. This jack is a modular outlet which you can order
from your local telephone company.
10.3 NOTIFICATION TO THE TELEPHONE COMPANY
Before connecting this telephone, the FCC requires that you notify your
local telephone company business office. The number is in the front of
your phone book.
Tell them:
The "line" to which you will connect the telephone (your phone number)
and the telephone's FCC registration number and ringer equivalence
number. These numbers are listed in Section 8.0.
The FCC further requires that you notify your local telephone company
when permanently disconnecting this telephone.
ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
Page 10
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11.0 REPAIR AND RETURN INFORMATION
11.1 WARRANTY REPAIR
Any device returned requiring warranty service, repair or credit must be
accompanied with a "Return Material Authorization" (RMA) FORM. It
must include: return shipping instructions, original purchase order number
and special marking instruction. A description of the trouble observed
must be attached to the defective unit. This information must be inside the
shipping container.
11.2 DIRECT ALL INQUIRES TO:
CEECO
Repair Department
519 SW Park Street
Okeechobee, FL 34972
863-357-0798 voice
863-357-0006 fax
info@ceeco.net
www.ceeco.net
11.3 NON-WARRANTY REPAIR
CEECO will repair equipment out of warranty for a set charge plus parts.
The customer must pay the shipping costs both directions.
11.4 RETURN FOR CREDIT
Material may be returned for credit only with prior approval. Material
authorized for return is subject to a 20% restocking charge based on the
manufacturers list price. Return Material Authorization must be requested
no later than 30 days after original shipment.
ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
Page 11
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12.0 WARRANTY POLICY
12.1 GENERAL
CEECO products are guaranteed to be free of defects in material and
workmanship for a period of 365 days from the date of original purchase.
CEECO's obligation under this warranty is limited to repair or
replacement of any part found to be defective by CEECO. Under no
circumstances shall CEECO be liable for loss, damage, cost of repair or
consequential damages of any kind which have been caused by neglect,
abuse, acts of God or improper operation of equipment. This warranty is
limited to the value of material only.
12.2 PRINTED CIRCUIT BOARDS
Printed circuit boards should not be repaired in the field. If a unit is found
to be faulty, replace it with another unit and return the faulty unit to
CEECO for repair. Modifications by anyone other than CEECO will void
the warranty.
ISSUE 4.0
CEECO
Communication Equipment & Engineering Company
PROPRIETARY
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