User Manual
CCV Mobile
Faults caused by a failure to adhere to the instructions in this User Manual are not covered by the Service
Agreement.
The scope of the services provided by CCV and the applicable terms and conditions are set out in the General Terms
and Conditions of CCV Holland B.V. (version of August 2012) and the service leaflet of the relevant product. These
documents were enclosed with the quotation you received from CCV.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written
permission of CCV Holland B.V.
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TABLE OF CONTENTS
1
INTRODUCTION 5
1.1 The CCV Mobile payment terminal 5
1.2 Parties facilitating the transaction process 5
2 INSTALLATION OF PAYMENT TERMINAL 6
2.1 Components supplied 6
2.2 Installation guidelines 7
2.2.1 Environmental factors 7
2.3 Installation of equipment 7
2.4 Data communication 8
2.4.1 View current communication settings 8
3 WORKING WITH THE PAYMENT TERMINAL 9
3.1 Overview of payment terminal 9
3.2 Operating the payment terminal 10
3.2.1 Entering letters and punctuation marks 11
3.3 User interface of the payment terminal 11
3.3.1 Start screen 11
3.3.2 Menu screen 12
3.3.3 Card holder screens 12
3.4 Symbols 13
3.4.1 Function symbols and navigation symbols 13
3.4.2 Battery status indicators 13
3.4.3 Network status indicators 14
3.4.4 Status indicators for external power supply 14
3.5 Merchant password 15
3.6 Activating and deactivating the payment terminal 16
3.6.1 Activating the terminal 16
3.6.2 Deactivating the terminal 16
3.7 Sleep mode 17
3.8 Use of payment cards 17
3.9 Replacing a printer roll 17
4 CARRYING OUT TRANSACTIONS 18
4.1 Overview of transaction types 18
4.2 Sale 19
4.2.1 Manual credit card transactions 20
4.3 Cancellation 21
4.4 Reservation 23
4.5 Sale after reservation 24
5 PAYMENT CARDS 25
5.1 Viewing settings 25
5.2 Changing settings 27
5.2.1 Adding a payment card 27
5.2.2 Deleting a payment card 29
5.2.3 Changing the Merchant ID for a payment card 30
6 FINANCIAL REPORTS 32
6.1 Types of financial reports 32
6.2 Automatically printing reports when the terminal is deactivated 32
6.3 Printing interim reports 33
6.3.1 Printing an interim totals report 33
6.3.2 Printing an interim E-Journal 35
6.4 Report settings 37
6.4.1 Activating the E-Journal feature 37
6.4.2 Deactivating the E-Journal feature 39
6.5 Deleting the E-Journal 40
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7
OPTIONAL FEATURES 41
7.1 Overview of optional features 41
7.2 Instruction cards for optional features 41
8 MAINTENANCE AND TECHNICAL PROBLEMS 42
8.1 Cleaning the payment terminal 42
8.1.1 Cleaning the payment terminal 42
8.1.2 Cleaning the chip card reader 42
8.1.3 Cleaning the magnetic card reader 43
8.2 Payment terminal battery 43
8.2.1 Charging the battery 43
8.2.2 Recharging the battery using the power supply 44
8.2.3 Recharging the battery using the base station 45
8.3 Calibrating the battery 46
8.4 Periodic software version control 47
8.5 What to do in the event of faults / technical problems 47
8.5.1 Looking up the TMS Terminal ID and payment terminal code 48
9 SUPPLIES FOR THE PAYMENT TERMINAL 49
9.1 Ordering supplies 49
9.2 Ordering printer rolls on your payment terminal 49
10 TERMS AND DEFINITIONS 50
11 CONTACT INFORMATION 52
11.1 CCV phone numbers 52
11.2 CCV opening hours 52
11.3 CCV general address details 52
11.4 Acquirer phone numbers 52
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1 INTRODUCTION
1.1 The CCV Mobile payment terminal
The VX 680 payment terminal allows you to process transactions with payment cards, loyalty cards and
customer cards. The payment terminal is future-proof and conforms to the latest national security
standards as well as the EMV standard. The EMV standard was developed by the credit card companies
Europay, MasterCard, Visa and JCB to prevent payment card fraud. The security of the transaction
process is enhanced because the payment terminal reads the EMV chip on the payment card, rather
than a magnetic strip.
1.2 Parties facilitating the transaction process
This User Manual makes frequent reference to the different parties involved in the processing of
transactions. An overview of these parties is provided below.
Party Explanation
Payment terminal
supplier
You purchased your payment terminal from a payment terminal supplier
(in this case CCV).
Cashier The cashier operates the payment terminal during the transaction.
Card holder The card holder is the person to whom you charge an amount for a
product or service. The card holder also operates the payment terminal
during the transaction.
Mobile data
communications provider
Your transaction data are sent to a transaction processor via a GPRS
connection. For this purpose, your payment terminal has been equipped
with a GPRS modem and a Subscriber Identity Module (SIM) card.
Transaction processor The transaction processor forwards the transaction data to acquirers for
further processing. Acquirers are banks or credit card companies.
Acquirer The acquirer contacts the issuer of the payment card to check if the
payment card transaction can be processed.
Issuer of payment card Payment cards are usually issued by a bank or financial institution.
Payment cards are used by card holders to carry out transactions.
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2 INSTALLATION OF PAYMENT TERMINAL
2.1 Components supplied
If the payment terminal was delivered as a plug & play pack, you should have received the following
components.
Overview of components supplied
1 VX 680 payment terminal Both you and the card holder operate the payment terminal in
order to carry out a transaction.
2 Power supply cable
You can plug the power supply into a wall socket (230 Volt)
using the power supply cable.
3 Power supply
Connect the power supply to the power supply cable and the
power supply adapter.
4 Power supply adapter
Using the power supply adapter, you can connect the power
supply to the payment terminal.
5 Battery
The battery supplies power to the payment terminal.
Important: Make sure the battery is fully charged when you use
it for the first time. This will extend the life of the battery.
Subsections 8.2.2 and 8.2.3 describe how you can charge the
battery using the power supply or the base station.
6 Subscriber Identity Module
(SIM) card
You must install a SIM card in the payment terminal to enable
the terminal to communicate. Refer to section 2.3 for instructions
on installing the SIM card.
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2.2 Installation guidelines
The Dutch Payments Association (Betaalvereniging Nederland) is an organisation that aims to maintain
and improve the security of electronic payment transactions in the Netherlands. In order to enhance the
security of such transactions, the Association has drawn up the following guidelines concerning the use
of the card reader:
• Make sure that the payment card is never out of the card holder’s sight.
• You should always let the card holder insert the card in the chip card reader or swipe it through
the magnetic card reader.
• If it is not practicable for the card holder to insert or swipe the payment card, you should make
sure the card holder is watching while you insert the card in the chip card reader or swipe it
through the magnetic card reader.
2.2.1 Environmental factors
Environmental factors can affect the operation of the equipment. You must therefore take them into
consideration when installing the equipment. Your payment terminal will operate correctly under the
following environmental conditions:
• Ambient temperature between 0 and 50°C
• Relative atmospheric humidity between 5 and 85%
Avoid:
• Shocks and vibrations
• Direct sunlight and heat-emitting objects
• Excessive heat and dust
• Oil and dirt
• Water and condensate
• Installing the terminal near objects that cause excessive power fluctuations and/or generate
electromagnetic fields
• Thick walls may affect the payment terminal’s ability to send and receive data
2.3 Installation of equipment
Place a SIM card with the chip facing downward in the designated slot and connect the battery.
Important: Make sure the battery is fully charged when you use the payment terminal for the first time
(see section 8.2).
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2.4 Data communication
The VX 680 payment terminal is a mobile terminal and communicates by means of a SIM card via a
GPRS connection. An Internet connection is required to forward transaction data to an acquirer for
processing. You also need it to communicate with the CCV Terminal Management System, so that new
software can be installed on your payment terminal, for instance.
2.4.1 View current communication settings
Complete the following steps to view the current communication settings of your payment terminal:
1. Press the menu symbol
to open the menu.
2. Select DISPLAY INFO.
3. Select
COMMUNICATION.
4. The following information is displayed on screen:
• Mobile data communications provider
• SIM card number
• Signal strength
• Access Point Name (APN)
The Access Point Name identifies the external network that can
be accessed by the payment terminal.
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
DISPLAY INFO
CUSTOMER SERVICE
TERMINAL
COMMUNICATION
HW INFO
COMMUNICATION
GSM: GPRS
PROVIDER: Vodafone NL
SIM: 203542010126910
SIGNAL: 56%
APN: M2M.PINNEN.VODAFO
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3 WORKING WITH THE PAYMENT TERMINAL
3.1 Overview of payment terminal
Components of payment terminal
1 Touchscreen Messages, menu options and symbols are displayed on the touchscreen,
depending on the actions performed. You can operate the payment
terminal by touching the required menu option or symbol.
2 Privacy shield The privacy shield is a protective shield around the keypad. The card
holder can use this shield and his/her own hand to hide the payment
terminal’s keypad from view when entering the PIN code. This reduces the
risk of third parties observing the entry of the code.
3 Chip card reader The card holder can insert a payment card in the chip card reader to
conduct a transaction. The card must always be inserted in the card reader
with the chip facing up and towards the payment terminal.
4 Magnetic card
reader
The card holder can swipe his/her payment card through the magnetic card
reader to conduct a transaction. The card must always be swiped through
the card reader with the magnetic strip facing down and towards the
payment terminal.
1 3 2
4
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3.2 Operating the payment terminal
You can use the keypad and the touchscreen to operate the payment terminal. Symbols and menu
options are displayed on the touchscreen, depending on the actions performed. You can operate the
payment terminal by touching the required menu option or symbol. Section 3.3 provides more
information about the user interface of the payment terminal.
Keypad of payment terminal
1 Numeric keys You can use the numeric keys to enter data, e.g. a transaction
amount. The numeric keys have also been pre-programmed
for the entry of letters and punctuation marks (see
subsection 3.2.1).
The card holder can use the numeric keys to enter a PIN code.
2 Asterisk key <*> You can use this key to enter a number of pre-programmed
punctuation marks. Refer to subsection 3.2.1 for more
information about entering punctuation marks.
3 Hash key <#> You can use this key to enter a number of pre-programmed
punctuation marks. Refer to subsection 3.2.1 for more
information about entering punctuation marks.
4 <STOP> key Press the red <STOP> key to cancel an action. For instance,
you can press <STOP> to cancel a transaction.
5 <CORR> key Press the yellow <CORR> key to correct numbers, letters or
punctuation marks after entry. You can also use this key to
change the settings of your payment terminal.
6 <OK> key Press the green <OK> key to confirm entered data or an
action. The card holder can use this key to approve the
transaction amount and the PIN code, for instance.
A number of keys have a symbol in relief for the benefit of blind and visually impaired users.
Key Symbol in relief
<5> Dot (.)
<STOP> key Cross (X)
<CORR> key Vertical line (|)
<OK> key Circle (O)
1 2 3 4 5
6
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3.2.1 Entering letters and punctuation marks
Only numbers are printed on the keys of your payment terminal. However, the numeric keys have also
been pre-programmed for the entry of letters and punctuation marks. Press the corresponding numeric
key one or multiple times to enter a letter or punctuation mark.
Key to
be
pressed
Number of times that key must be pressed
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
1
1 Q Z . q z 1
2
2 A B C a b c 2
3
3 D E F d e f 3
4
4 G H I g h i 4
5
5 J K L j k l 5
6
6 M N O m n o 6
7
7 P R S p r s 7
8
8 T U V t u v 8
9
9 W X Y w x y 9
0
0 - space + 0
*
* , ‘ “ ( ) < > [ ] _ { } ~ *
#
# ! ? : ; @ = & / \ % $ | ^ #
If you want to enter the word ‘PIN’, for instance, you can do so as follows:
P Press numeric key 7 twice
I Press numeric key 4 four times
N Press numeric key 6 three times
3.3 User interface of the payment terminal
3.3.1 Start screen
The screen shown below is displayed when the payment terminal is inactive.
Status bar
The status bar displays the
time and the status
indicators for the battery, the
network connection and the
external power supply. Refer
to section 3.4 for more
information about the status
indicators.
Navigation bar
Function symbols are
displayed at the bottom of the
screen. Press the symbol to
perform the corresponding
function. Refer to section 3.4
for more information about
the available functions.
Menu list
Press SALE to start a
transaction, or OTHER
TRX if you want to select
a transaction type first.
Refer to section 4.1 for
more information about
the different transaction
types.
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3.3.2 Menu screen
If the payment terminal menu is opened, the following screen is displayed.
3.3.3 Card holder screens
During a transaction, both you and the card holder must perform actions on the payment terminal. The
background colour of the screen changes to blue if an action has to be performed. In the two screens
shown below, for instance, the card holder must insert his/her payment card and select a payment
method.
Navigation bar
The navigation bar displays
navigation symbols if the
menu list contains more
options than can be displayed
on screen. Press one of
these symbols to scroll
through the menu list.
Title bar
The title bar displays the
name of the menu. Press
to go back to the
previous menu, or press
to return to the start
screen.
Menu list
The menu list displays all the
available menu options.
Navigation bar
Function symbols are displayed
in the navigation bar. Press the
symbol to perform the
corresponding function. Refer to
section 3.4 for more information
about the available functions.
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3.4 Symbols
3.4.1 Function symbols and navigation symbols
Symbol Function
Opens the main menu.
This symbol indicates that the terminal has not yet been activated. Press the
symbol to activate the terminal (see subsection 3.6.1).
This symbol indicates that the terminal has been activated. Press the symbol to
deactivate the terminal (see subsection 3.6.2).
Changes the language used in the payment terminal display to English, French
or German.
Print a copy receipt of the most recent transaction. You can use this feature for
up to five minutes after the transaction is completed. After this period, the copy
receipt is deleted from the payment terminal memory.
Manual entry of payment card details.
Scroll to the first line in the menu.
Scroll up one line.
Scroll down one line.
Scroll to the last line in the menu.
Go back to a previous menu.
Exit the menu.
3.4.2 Battery status indicators
Symbol Definition
No battery present
Battery almost empty, capacity is less than 5%
Battery capacity between 5% and 20%
Battery capacity between 21% and 40%
Battery capacity between 41% and 60%
Battery capacity between 61% and 80%
Battery capacity between 81% and 100%
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3.4.3 Network status indicators
Symbol Definition
Modem not registered in network
Modem registered in network, but signal strength is poor
Moderate signal strength
Sufficient signal strength
Good signal strength
Excellent signal strength
There is a problem with the modem or SIM card; no communication is possible
3.4.4 Status indicators for external power supply
Symbol Definition
The terminal is not connected to the external power supply
The terminal is connected to the external power supply
The terminal is connected to the external power supply and the battery is being
recharged
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3.5 Merchant password
Access to the merchant menu of the payment terminal is protected by a password. You must also enter
this merchant password in order to perform certain actions, for instance to activate the terminal.
Important: The default merchant password is 99999. We advise you to change the merchant password
to prevent abuse of your payment terminal by third parties.
Complete the following steps to change the merchant password:
1. Press the menu symbol
to open the menu.
2. Select MERCHANT
MENU.
3. Enter the merchant
password and confirm
by pressing <OK>.
4. Select CONFIGURE. 5. Select TERMINAL.
6. Select MERCHANT
PASSWORD.
7. Enter the current
password and confirm
by pressing <OK>.
8. Enter a new five-digit
password and confirm by
pressing <OK>.
9. Press the cross symbol
to return to the start
screen.
Important: It is not possible to change the default password to a non-secure password such as 12345 or
11111. Once you have changed the password, you cannot change it back to the default value (99999).
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
REPORTS
FUNCTIONS
CONFIGURE
CONFIGURE
TERMINAL
C-TAP
TERMINAL
COMMUNICATION
MERCHANT PASSWORD
E-JOURNAL
PROTECTED ITEM
CURRENT PASSWORD:
_ _ _ _ _
PROTECTED ITEM
NEW PASSWORD:
_ _ _ _ _
TERMINAL
COMMUNICATION
MERCHANT PASSWORD
E-JOURNAL
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3.6 Activating and deactivating the payment terminal
Complete the following steps to activate the payment terminal:
1. Press the <OK> key until the display lights up. This may take some time.
2. Activate the payment terminal (refer to subsection 3.6.1) in order to carry out transactions.
Complete the following steps to deactivate the payment terminal:
1. Deactivate the payment terminal (refer to subsection 3.6.2)
2. Press the <STOP> key until the display no longer lights up. This may take some time.
3.6.1 Activating the terminal
The payment terminal must be activated at the start of business. This procedure will open a new financial
reporting period. The terminal keeps track of all transactions that you carry out and records them in
financial reports.
Complete the following steps to activate the payment terminal:
1. Press .
2. Enter the merchant
password and confirm
by pressing <OK>.
3. The terminal has now
been activated. You can
now carry out
transactions on the
payment terminal.
3.6.2 Deactivating the terminal
You must deactivate the payment terminal at the close of business. The financial reporting period will be
closed.
Complete the following steps to deactivate the payment terminal:
1. Press .
2. Enter the merchant
password and confirm
by pressing <OK>.
3. The payment terminal is
now deactivated. The
terminal will
automatically print the
financial reports of all
transactions completed
during the period.
Important: Which reports are printed depends on the settings of your payment terminal. You can change
the report settings yourself (see section 6.4). The printer roll may run out while the reports are being
printed. In that case you must replace the printer roll and print the reports again.
TERMINAL
DEACTIVATED
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
SALE
OTHER TRX
SALE
OTHER TRX
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
TERMINAL
DEACTIVATED
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3.7 Sleep mode
To save energy, the payment terminal will switch off the background lighting of the display after one hour
of inactivity and go into sleep mode. You can reactivate the terminal by pressing <OK>. If you do not
press <OK>, the payment terminal will switch off automatically after another hour has passed.
If you want to change the sleep mode time settings of the payment terminal, please contact the CCV
Service Center.
3.8 Use of payment cards
The type of card determines whether the holder should insert or swipe the card.
A payment card with an embedded EMV chip
must be inserted in the chip card reader. The
card must be inserted in the chip card reader with
the chip facing up and towards the payment
terminal.
A payment card with a magnetic strip must be
swiped through the magnetic card reader. The
card must be swiped through the magnetic card
reader with the magnetic strip facing down and
towards the payment terminal.
3.9 Replacing a printer roll
Complete the following steps to replace a printer roll. Always be careful during this procedure! The
cutting edge is sharp and the printer may be hot.
1. Press the release button and open the
printer cover. Remove the old printer roll.
2. Insert the new printer roll as indicated in the
above photograph. Make sure to leave a
strip of paper sticking out and close the
printer cover. Tear off the strip of paper
along the cutting edge.
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4 CARRYING OUT TRANSACTIONS
4.1 Overview of transaction types
Your payment terminal supports several different transaction types. However, not all transaction types
are supported by all payment cards. The acquirer and the type of payment card determine which types of
transactions you can carry out.
Important: Contact your acquirer if you are unable to carry out a transaction with a particular type of
payment card.
Overview of transaction types
Sale The card holder pays using a payment card.
Cancellation Cancellation of a previous transaction.
Cash advance The card holder withdraws cash at a point-of-sale terminal.
Reservation Reservation of a specific amount of money for a specific period of time.
Sale after reservation Complete a sale following an earlier reservation.
Refund Refunding money to a card holder when a product is returned.
Sale referral A transaction in which you enter an authorisation code that you have
obtained by telephone.
Cash advance after referral The card holder withdraws cash at a point-of-sale terminal. During this
transaction, an authorisation code must be entered which has been
obtained by telephone.
Card check Contacting the card issuer to check if the payment card is still valid.
Extra reservation Increase a previously reserved amount.
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4.2 Sale
You carry out a sale when a card holder pays you using a payment card.
Complete the following steps to carry out a sale:
1. Select SALE.
2. Enter the amount and
confirm by pressing
<OK>. Hand the
payment terminal to the
card holder.
3. The card holder inserts
the payment card in the
chip card reader or
swipes it through the
magnetic card reader.
4. The card holder enters
his/her PIN code and
approves the transaction
by pressing <OK>.
5. The card holder
removes the payment
card.
6. The card holder returns
the payment terminal to
you. Press <OK>.
7. The sale is now
successfully completed.
SALE
OTHER TRX
SALE
AMOUNT
EUR 0,00____
TOT EUR 0,01
YOUR CARD PLEASE
SALE
TOT EUR 0,01
ENTER PIN + OK
PIN _____________
APPROVED
REMOVE CARD
PLEASE RETURN UNIT
TO ATTENDANT
TRANSACTION OK
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4.2.1 Manual credit card transactions
You can carry out manual credit card transactions on the payment terminal. Because you enter the card
details manually, no card needs to be inserted during the transaction.
Important: You may need the CVC2 code during the transaction. This is a three- or four-digit code which
is usually printed on the back of the card.
Complete the following steps to carry out a manual credit card transaction:
1. Select SALE.
2. Enter the amount and
confirm by pressing
<OK>. Hand the
payment terminal to the
card holder.
3. Press .
4. Enter the card number
and confirm by pressing
<OK>.
5. Enter the expiry date
and confirm by pressing
<OK>.
6. Enter the CVC2 code
and confirm by pressing
<OK>. Press <OK> if no
CVC2 code is printed on
the card.
7. Press <OK> to approve
the transaction.
8. The card holder returns
the payment terminal to
you. Press <OK>.
9. The manual credit card
transaction is now
successfully completed.
Tear off the copy receipt
and press <OK>.
Important: Are you carrying out a transaction with a chipless credit card (card holder does not need to
enter a PIN code)? In that case, the terminal will automatically print two copy receipts immediately after
the transaction. One copy is for the card holder and the other is for your records. Always make sure that
the card holder signs the copy for your records.
SALE
OTHER TRX
SALE
AMOUNT
EUR 0,00____
TOT EUR 0,01
YOUR CARD PLEASE
SALE
CARD NUMBER + [OK]
______________________
SALE
EXPIRY DATE + [OK]
_____
(MMYY)
SALE
BRAND: VISA
VALIDATION CODE 2:
_ _ _
TOT EUR 0,01
OK?
PLEASE RETURN UNIT
TO ATTENDANT
TRANSACTION OK
PRESS OK TO
CONTINUE
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4.3 Cancellation
You can cancel a previous transaction if necessary.
Important: You need an authorisation code to cancel a previous transaction. The authorisation code is
printed on the copy receipt of the transaction you wish to cancel. See the next page for an example of a
copy receipt with an authorisation code.
Complete the following steps to carry out a cancellation:
1. Select OTHER TRX.
2. Select CANCELLATION.
3. Enter the merchant
password and confirm by
pressing <OK>.
4. Enter the amount and
confirm by pressing
<OK>.
5. Select the transaction
type that you wish to
cancel.
6. Enter the authorisation
code and confirm by
pressing <OK>.
7. The card holder inserts
the payment card in the
chip card reader or
swipes it through the
magnetic card reader.
8. The card holder must
press <OK> to approve
the transaction.
9. The card holder removes
the payment card.
SALE
OTHER TRX
TRANSACTION
CANCELLATION
RESERVATION
SALE AFTER RESERV.
REFUND
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
CANCELLATION
AMOUNT
EUR 0,00____
CHOOSE CANCELL. TYPE
SALE
CASH ADVANCE
RESERVATION
EXTRA RESERVATION
CANCELLATION
AUTHORISATION CODE
_______
TOT EUR 0,01
YOUR CARD PLEASE
CANCELLATION
TOT EUR 0,01
OK?
APPROVED
REMOVE CARD
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10. The card holder returns
the payment terminal to
you. Press <OK>.
11. The cancellation is now
successfully completed.
Journal
CCV Holland B.V.
Westervoortsedijk 55
6827 AT Arnhem
Terminal: CT380071
Merchant: 423600707814
Period: 2166
Transaction: 00000002
MASTERCARD (A00002301)
Card: xxxxxxxxxxxx6015
Card Sequence Nr: 00
Valid thru: 30/04/14
RESERVATION
Date: 14/06/2012 11:05
Auth. Code: 425544
Total: EUR 0,01
YOU HAVE PAID
PLEASE RETURN UNIT
TO ATTENDANT
TRANSACTION OK
Authorisation code
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4.4 Reservation
You can reserve an amount for a specific period of time.
Important: The amount you can reserve and the duration of the reservation period depend on the
acquirer and the payment card.
Complete the following steps to carry out a reservation:
1. Select OTHER TRX.
2. Select RESERVATION.
3. Enter the amount and
confirm by pressing
<OK>.
4. The card holder inserts
the payment card in the
chip card reader or
swipes it through the
magnetic card reader.
5. The card holder enters
his/her PIN code and
approves the transaction
by pressing <OK>.
6. The card holder
removes the payment
card.
7. The card holder returns
the payment terminal to
you. Press <OK>.
8. The reservation is now
successfully completed.
Important: You need an authorisation code to actually complete the sale at a later time, based on the
earlier reservation. You can find the authorisation code on the copy receipt which is printed after the
reservation has been completed. See section 4.3 for an example of a copy receipt with an authorisation
code.
SALE
OTHER TRX
TRANSACTION
CANCELLATION
RESERVATION
SALE AFTER RESERV.
REFUND
RESERVATION
AMOUNT
EUR 0,00____
TOT EUR 0,01
YOUR CARD PLEASE
RESERVATION
TOT EUR 0,01
ENTER PIN + OK
PIN _____________
APPROVED
REMOVE CARD
PLEASE RETURN UNIT
TO ATTENDANT
TRANSACTION OK
CID088A/03012013
Page 24 of 52
4.5 Sale after reservation
If you reserved an amount for a specific period of time, you must complete the actual sale at a later time.
Important: You need an authorisation code to complete this transaction. You can find the authorisation
code on the copy receipt of the previously completed reservation. See section 4.3 for an example of a
copy receipt with an authorisation code.
Complete the following steps to complete a sale after a reservation:
1. Select OTHER TRX.
2. Select SALE AFTER
RESERV.
3. Enter the amount and
confirm by pressing
<OK>.
4. Enter an authorisation
code and confirm by
pressing <OK>.
5. The card holder inserts
the payment card in the
chip card reader or
swipes it through the
magnetic card reader.
6. The card holder must
press <OK> to approve
the transaction.
7. The card holder
removes the payment
card.
8. The card holder returns
the payment terminal to
you. Press <OK>.
9. The sale after
reservation is now
successfully completed.
SALE
OTHER TRX
TRANSACTION
CANCELLATION
RESERVATION
SALE AFTER RESERV.
REFUND
SALE AFTER RESERV.
AMOUNT
EUR 0,00____
SALE AFTER RESERV.
AUTHORISATION CODE
______
TOT EUR 0,01
YOUR CARD PLEASE
SALE
TOT EUR 0,01
OK?
APPROVED
REMOVE CARD
PLEASE RETURN UNIT
TO ATTENDANT
TRANSACTION OK
CID088A/03012013
Page 25 of 52
5 PAYMENT CARDS
You can accept a number of different payment cards on your payment terminal. You must conclude a
contract with an acquirer for each payment card you wish to accept. An acquirer is a party that facilitates
payment card transactions on your payment terminal.
You yourself can select the acquirers you wish to conclude a contract with. For instance, at any time you
can switch to another acquirer that charges lower rates. To do so you must allocate a card (e.g.
MasterCard) to the acquirer of your choice.
5.1 Viewing settings
You can print a card allocation report to gain an overview of the payment cards currently accepted by
your payment terminal, and the acquirer to which each card is allocated.
We advise you always to print out a card allocation report and check it after you have changed the
payment card settings.
Complete the following steps to print a card allocation report:
1. Press the menu symbol
to open the menu.
2. Select MERCHANT
MENU.
3. Enter the merchant
password and confirm
by pressing <OK>.
4. Select REPORTS. 5. Select C-TAP. 6. Select PARAMETERS.
7. Select BRAND
RELATIONS. The
terminal will now print
the card allocation
report.
See the next page for an example of a card allocation report.
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
REPORTS
FUNCTIONS
CONFIGURE
REPORTS
TERMINAL
C-TAP
C-TAP
FINANC IAL
PARAMETERS
STATUS
PARAMETERS
TERMINAL
PER ACQUIRER
BRAND RELATIONS
CID088A/03012013
Page 26 of 52
The report includes an overview of the
various types (brands) of payment
cards. The report also specifies the
Merchant ID of each card. The third
column specifies if the card is
allocated to the transaction processor.
** C-TAP **
RELATION REPORT
TMS TERM-ID:
DATE:
1234567890
12/06/2012 13:00:26
APPLICATION VERSION:
09.17
CARD BRAND TABLE
** CCV **
ACQUIRER TERM-ID:
CT003298
BRAND MERCHANT ID: REL.
------------------------------------------------------------------------------
Maestro 20633731 YES
VPAY
20466832
YES
VISA
1234
NO
Mastercard 1234 NO
** Equens host **
ACQUIRER TERM-ID:
CT042298
BRAND
MERCHANT ID:
REL.
------------------------------------------------------------------------------
VISA
4567
YES
Mastercard 4567 YES
** AWL NL **
ACQUIRER TERM-ID:
BRAND MERCHANT ID: REL.
------------------------------------------------------------------------------
Maestro
20844721
NO
VPAY
20844721
NO
REPORT END
TMS Terminal ID: this is the
identification number of your payment
terminal in the CCV Terminal
Management System.
Transaction processor CCV
Date and time when the report was
printed
The report includes an overview of the
various types (brands) of payment
cards. The report also specifies the
Merchant ID of each card. The third
column specifies if the card is
allocated to the transaction processor.
Transaction processor Equens
The report includes an overview of
the various types (brands) of payment
cards. The report also specifies the
Merchant ID of each card. The third
column specifies if the card is
allocated to the transaction processor.
Transaction processor Atos Worldline
CID088A/03012013
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5.2 Changing settings
The table below lists the various changes you can make to the payment card settings, and the
information you need to make each change. The table also states the subsection in this document where
you can find detailed instructions on carrying out the change concerned.
Change Required information Subsection
Accepting a payment card
• Merchant ID of acquirer
• Transaction processor
(CCV, Equens or Atos Worldline)
5.2.1
Terminating acceptance of a
payment card
You do not need any specific information to
make this change.
5.2.2
Allocating a payment card to a
different acquirer while
retaining the current
transaction processor
• Merchant ID of acquirer
• Current transaction processor (CCV,
Equens or Atos Worldline)
5.2.3
Allocating a payment card to a
different acquirer and a
different transaction processor
• Merchant ID of acquirer
• New transaction processor (CCV,
Equens or Atos Worldline)
5.2.1
5.2.1 Adding a payment card
Important: You need the Merchant ID for the payment card in order to carry out this change. You also
need to know which transaction processor will process the transactions. If you do not have this
information at your disposal, please contact your acquirer.
Complete the following steps to add a payment card:
1. Press the menu symbol
to open the menu.
2. Select MERCHANT
MENU.
3. Enter the merchant
password and confirm
by pressing <OK>.
4. Select CONFIGURE. 5. Select C-TAP.
6. Select EDIT
RELATIONS.
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
REPORTS
FUNCTIONS
CONFIGURE
CONFIGURE
TERMINAL
C-TAP
CONFIGURATION
EDIT RELATIONS
CID088A/03012013
Page 28 of 52
7. Select the transaction
processor to which you
wish to link the payment
card.
8. Select ADD BRAND.
9. Select the payment card
you wish to add on your
payment terminal.
10. This message appears
on screen if the card you
selected is already
allocated to a
transaction processor.
Press <OK> to allocate
the card to the new
transaction processor.
11. Press <CORR>.
12. Enter the Merchant ID
you received from the
acquirer, and confirm by
pressing <OK>.
13. Press the cross symbol
to return to the start
screen.
If the card has been successfully added, the payment terminal will print a receipt with the message:
‘ACQUIRER PARAMETER SESSION SUCCEEDED’.
Important: If you did not succeed in adding the payment card, the Merchant ID may be unknown to the
transaction processor. Always contact the acquirer first to check if the Merchant ID has been activated. If
the Merchant ID has been activated, you should check if you have entered the Merchant ID correctly.
You can do so by printing a card allocation report and checking the Merchant ID (see section 5.1).
SELECT ACQUIRER
CCV
Equens host
AWL NL
EDIT RELATIONS
ADD BRAND
DELETE BRAND
CHANGE MERCHANT ID
ADD BRAND
UnionPay
PRLI
CCVCard
AMEX
ADD BRAND
BRAND ALREADY HAS
A RELATION WITH:
CCV
DISC RELATION?
NO = [STOP] / YES = [OK]
ADD BRAND
MERCHANT ID
_____________1234
ADD BRAND
MERCHANT ID
_________________
(1234)
ADD BRAND
UnionPay
PRLI
CCVCard
AMEX
CID088A/03012013
Page 29 of 52
5.2.2 Deleting a payment card
Important: You must deactivate the terminal (see subsection 3.6.2) before deleting a payment card.
Complete the following steps to delete a payment card:
1. Press the menu symbol
to open the menu.
2. Select MERCHANT
MENU.
3. Enter the merchant
password and confirm
by pressing <OK>.
4. Select CONFIGURE. 5. Select C-TAP. 6. Select EDIT
RELATIONS.
7. Select the transaction
processor allocated to
the card that you wish to
delete.
8. Select DELETE
BRAND.
9. Select the payment card
you wish to delete.
10. Press the cross symbol
to return to the start
screen.
If the card has been successfully added, the payment terminal will print a receipt with the message:
‘ACQUIRER PARAMETER SESSION SUCCEEDED’. If the receipt states ‘ACQUIRER PARAMETER
SESSION FAILED’, please contact the CCV Service Center.
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
REPORTS
FUNCTIONS
CONFIGURE
CONFIGURE
TERMINAL
C-TAP
CONFIGURATION
EDIT RELATIONS
SELECT ACQUIRER
CCV
Equens host
AWL NL
EDIT RELATIONS
ADD BRAND
DELETE BRAND
CHANGE MERCHANT ID
DELETE BRAND
UnionPay
PRLI
CCVCard
AMEX
DELETE BRAND
UnionPay
PRLI
CCVCard
AMEX
CID088A/03012013
Page 30 of 52
5.2.3 Changing the Merchant ID for a payment card
Important: You must deactivate the terminal (see subsection 3.6.2) before changing the Merchant ID for
a payment card.
Complete the following steps to change the Merchant ID for a payment card:
1. Press the menu symbol
to open the menu.
2. Select MERCHANT
MENU.
3. Enter the merchant
password and confirm
by pressing <OK>.
4. Select CONFIGURE. 5. Select C-TAP.
6. Select EDIT
RELATIONS.
7. Select the transaction
processor allocated to
the payment card that
you wish to change.
8. Select CHANGE
MERCHANT ID.
9. Select the payment card
of which you wish to
change the Merchant ID.
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
REPORTS
FUNCTIONS
CONFIGURE
CONFIGURE
TERMINAL
C-TAP
CONFIGURATION
EDIT RELATIONS
SELECT ACQUIRER
CCV
Equens host
AWL NL
EDIT RELATIONS
ADD BRAND
DELETE BRAND
CHANGE MERCHANT ID
CHANGE MERCHANT ID
UnionPay
VISA
Maestro
VPAY
CID088A/03012013
Page 31 of 52
10. Press <CORR>.
11. Enter the Merchant ID
you received from the
acquirer, and confirm by
pressing <OK>.
12. Press the cross symbol
to return to the start
screen.
If the Merchant ID for the card has been successfully changed, the payment terminal will print a receipt
with the message: ‘ACQUIRER PARAMETER SESSION SUCCEEDED’.
Important: If you did not succeed in adding the payment card, the Merchant ID may be unknown to the
transaction processor. Always contact the acquirer first to check if the Merchant ID has been activated. If
the Merchant ID has been activated, you should check if you have entered the Merchant ID correctly.
You can do so by printing a card allocation report and checking the Merchant ID (see section 5.1).
MERCHANT ID:
MERCHANT ID
____100600000034
MERCHANT ID:
MERCHANT ID
_______________
(100600000034)
CHANGE MERCHANT ID
UnionPay
VISA
Maestro
VPAY
CID088A/03012013
Page 32 of 52
6 FINANCIAL REPORTS
6.1 Types of financial reports
Your payment terminal keeps track of the transactions completed during a specific period (day or shift).
This period starts when you activate the terminal, and ends when you deactivate the terminal. The
terminal will print the following financial reports (depending on the settings):
Financial reports
E-Journal If the E-Journal is printed, a copy receipt is printed of every transaction
completed during the period.
Important: The payment terminal will only print the E-Journal if the E-
Journal feature has been activated on the terminal (see subsection 6.4.1).
Totals report The totals report is a report listing the period totals of all transactions that
you completed during the period, specified according to transaction type
and card type.
6.2 Automatically printing reports when the terminal is deactivated
The payment terminal automatically prints reports when you deactivate the terminal (see
subsection 3.6.2). Which reports are printed depends on the settings of your payment terminal.
CID088A/03012013
Page 33 of 52
6.3 Printing interim reports
Do you want to print an interim report before the end of the period? The subsections below describe how
to print an interim totals report and an interim E-Journal, respectively.
6.3.1 Printing an interim totals report
Complete the following steps to print an interim totals report:
1. Press the menu symbol
to open the menu.
2. Select MERCHANT
MENU.
3. Enter the merchant
password and confirm
by pressing <OK>.
4. Select REPORTS. 5. Select TERMINAL. 6. Select FINANCIAL.
7. Select CURRENT
PERIOD.
8. Select TOTALS
REPORT. The terminal
will now print the totals
report.
See the next page for an example of an interim totals report.
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
REPORTS
FUNCTIONS
CONFIGURE
REPORTS
TERMINAL
C-TAP
TERMINAL
FINANC IAL
PARAMETERS
FINANCIAL
E-JOURNAL
CURRENT PERIOD
CURRENT PERIOD
GENERAL
PER ACQUIRER
CID088A/03012013
Page 34 of 52
Westervoortsedijk 55
6827 AT Arnhem
DATE: 01/06/2012 10:09:20
TOTAL REPORT
INTERIM TOTALS
TMS TERM-ID: CSL003
PERIOD ID:
2
PERIOD START:
01/06/2012 10:01:16
PERIOD END:
STILL OPEN
=====================================
EFT TOTALS
#TRX
EUR
SALE:
5 0,05
CANCELLATION SALE:
1 -0,01
REFUND:
1 -0,01
--------
--------
TOTAL:
0,03
=====================================
CCV
Maestro
#TRX
EUR
SALE:
2 0,02
--------
--------
TOTAL:
0,02
VPAY
#TRX
EUR
SALE:
1 0,01
--------
--------
TOTAL:
0,01
MasterCard
#TRX
EUR
SALE: 2 0,02
CANCELLATION SALE:
1 -0,01
REFUND:
1 -0,01
--------
--------
TOTAL:
0,00
=====================================
REPORT END
Date and time when the totals report was
printed
TMS Terminal ID of the payment terminal and
information about the reporting period
Overview of all completed transactions,
specified according to transaction type
Overview of all completed transactions
processed by the transaction processor CCV
The different types of transactions are
specified according to the card type
CID088A/03012013
Page 35 of 52
6.3.2 Printing an interim E-Journal
Important: The E-Journal is deleted from the terminal’s memory after printing.
Complete the following steps to print an interim E-Journal:
1. Press the menu symbol
to open the menu.
2. Select MERCHANT
MENU.
3. Enter the merchant
password and confirm
by pressing <OK>.
4. Select REPORTS. 5. Select TERMINAL. 6. Select FINANCIAL.
7. Select E-JOURNAL.
The terminal will now
print the E-Journal. See
the next page for an
example of an E-
Journal.
8. Press <STOP> if the EJournal has been
printed.
9. The screen will display
the following message:
‘E-JOURNAL IS
DELETED’.
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
REPORTS
FUNCTIONS
CONFIGURE
REPORTS
TERMINAL
C-TAP
TERMINAL
FINANC IAL
PARAMETERS
FINANCIAL
E-JOURNAL
CURRENT PERIOD
E-JOURNAL
PRINTED
AGAIN? [STOP] / [OK]
E-JOURNAL IS
DELETED
CID088A/03012013
Page 36 of 52
Westervoortsedijk 55
6827 AT Arnhem
E-JOURNAL
Date:
TMS TERM-ID:
01/06/2012 10:09:20
CSL001
=======================================
JOURNAL:
Terminal: CT380071
Merchant: 423600707814
Period: 2166
Transaction: 00000002
MASTERCARD (A00002301)
Card: xxxxxxxxxxxx6015
Card Sequence Nr: 00
Valid thru: 30/04/14
SALE
Date: 01/06/2012 10:05:15
Auth. code: 180813
Total:
EUR 0,01
YOU HAVE PAID
ACQUIRER ID 67300110
TRANSACTION TERMINAL TREATMENT RES. 0000
=======================================
JOURNAL
Terminal: CT380071
Merchant: 423600707814
Period: 2166
Transaction: 00000003
MASTERCARD (A00002301)
Card: xxxxxxxxxxxx6015
Card Sequence Nr: 00
Valid thru: 30/04/14
CANCELLATION
Date: 01/06/2012 10:08:15
Auth. code: 180813
Total:
EUR 0,01
CANCELLATION
AUTHORISED
ACQUIRER ID
67300110
TRANSACTION TERMINAL TREATMENT RES. 0000
=======================================
END OF E-JOURNAL
Data and time when you
printed the E-Journal; TMS
Terminal ID of the payment
terminal
Receipt of a completed
transaction
Receipt of a cancellation
CID088A/03012013
Page 37 of 52
6.4 Report settings
The E-Journal feature on your payment terminal is activated by default. As standard, the payment
terminal will print one receipt upon completion of a transaction. The second receipt (i.e. the copy receipt
for your records) is temporarily saved in the payment terminal memory. The terminal will automatically
print all copy receipts when you deactivate the terminal.
You can activate and deactivate the E-Journal feature yourself. The subsections below provide detailed
instructions on activating and deactivating the E-Journal feature.
6.4.1 Activating the E-Journal feature
In order to activate the E-Journal feature, you must:
• Enter the maximum number of transactions to be saved in the E-Journal memory
• Define the ‘threshold’, i.e. the number of transactions when you want to receive a warning that
the E-Journal memory is almost full
Complete the following steps to activate the E-Journal feature:
1. Press the menu symbol
to open the menu.
2. Select MERCHANT
MENU.
3. Enter the merchant
password and confirm
by pressing <OK>.
4. Select CONFIGURE. 5. Select TERMINAL. 6. Select E-JOURNAL.
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
REPORTS
FUNCTIONS
CONFIGURE
CONFIGURE
TERMINAL
C-TAP
TERMINAL
COMMUNICATION
MERCHANT PASSWORD
E-JOURNAL
CID088A/03012013
Page 38 of 52
7. Select MAX TRX
ENTRIES.
8. Press <CORR>.
9. Enter the maximum
number of transactions
to be saved in the EJournal memory, and
confirm by pressing
<OK>.
Important: You can
save up to 500
transactions in the EJournal memory.
10. Select THRESHOLD
ALM. FULL.
11. Press <CORR>.
12. Enter the ‘threshold’
number of transactions
when the terminal should
issue a warning that the
E-Journal memory is
almost full, and confirm
by pressing <OK>.
13. If the E-Journal feature
has been successfully
activated, the following
message will appear on
screen: ‘CHANGE EJOURNAL
SUCCESSFUL’.
E-JOURNAL
MAX TRX ENTRIES
THRESHOLD ALM. FULL
E-JOURNAL
MAX TRX ENTRIES
0
(0)
E-JOURNAL
MAX TRX ENTRIES
____
(0)
E-JOURNAL
MAX TRX ENTRIES
THRESHOLD ALM. FULL
E-JOURNAL
THRESHOLD ALM. FULL
0
(0)
E-JOURNAL
THRESHOLD ALM. FULL
____
(0)
CHANGE E-JOURNAL
SUCCESSFUL
CID088A/03012013
Page 39 of 52
6.4.2 Deactivating the E-Journal feature
You can deactivate the E-Journal feature by entering zero as the maximum number of transactions to be
saved in the E-Journal memory.
Complete the following steps to deactivate the E-Journal feature:
1. Press the menu symbol
to open the menu.
2. Select MERCHANT
MENU.
3. Enter the merchant
password and confirm
by pressing <OK>.
4. Select CONFIGURE. 5. Select TERMINAL. 6. Select E-JOURNAL.
7. Select MAX TRX
ENTRIES.
8. Press <CORR>.
9. Enter zero (0) and
confirm by pressing
<OK>.
10. If the E-Journal feature has been successfully deactivated,
the following message will appear on screen: CHANGE ‘EJOURNAL SUCCESSFUL’.
Important: If the message ‘E-JOURNAL MEMORY NOT EMPTY / FIRST DELETE OR PRINT’ appears
on screen, you must first print the E-Journal (see subsection 6.3.1) or delete the E-Journal (see
section 6.5).
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
REPORTS
FUNCTIONS
CONFIGURE
CONFIGURE
TERMINAL
C-TAP
TERMINAL
COMMUNICATION
MERCHANT PASSWORD
E-JOURNAL
E-JOURNAL
MAX TRX ENTRIES
THRESHOLD ALM. FULL
E-JOURNAL
MAX TRX ENTRIES
500
(500)
E-JOURNAL
MAX TRX ENTRIES
____
(500)
CHANGE E-JOURNAL
SUCCESSFUL
CID088A/03012013
Page 40 of 52
6.5 Deleting the E-Journal
You can delete the E-Journal without printing it.
Complete the following steps to delete the E-Journal:
1. Press the menu symbol
to open the menu.
2. Select MERCHANT
MENU.
3. Enter the merchant
password and confirm
by pressing <OK>.
4. Select FUNCTIONS.
5. Select TERMINAL.
6. Scroll down and select
DELETE E-JOURNAL.
7. Enter the merchant
password and confirm
by pressing <OK>.
8. The E-Journal has now
been deleted.
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
REPORTS
FUNCTIONS
CONFIGURE
FUNCTIONS
TERMINAL
C-TAP
TERMINAL
CONTACT TMS
RESTART TERMINAL
DELETE E-JOURNAL
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
E-JOURNAL
E-JOURNAL IS
DELETED
CID088A/03012013
Page 41 of 52
7 OPTIONAL FEATURES
7.1 Overview of optional features
Your payment terminal offers a number of optional features. You can have some of these features
activated by the CCV Service Center, while others are only available if permitted by the acquirer.
Feature Description Availability
Dynamic Currency
Conversion
With Dynamic Currency Conversion, you can offer
foreign customers the option of paying in their own
currency.
If permitted by acquirer
Transaction reference This feature allows you to assign a reference (e.g. a
number or description) to a particular transaction
while the transaction is being carried out. The
reference is then stated on the copy receipt.
Activation by CCV
Service Center
Employees The Employees feature provides insight into the
transactions completed by your employees during a
shift.
• After the close of business, the terminal can
print a report specifying the transaction totals
according to the employee(s) who completed
the transactions.
• The copy receipt will state the name of the
employee who completed the transaction.
• An employee can also print a report of the
transactions he/she has completed.
Activation by CCV
Service Center
7.2 Instruction cards for optional features
Instruction cards for optional features are available on our website www.ccv.nl, Service, Handleidingen.
Important: The instruction cards are only available in Dutch!
CID088A/03012013
Page 42 of 52
8 MAINTENANCE AND TECHNICAL PROBLEMS
8.1 Cleaning the payment terminal
In order to extend the service life of your equipment, it is advisable to clean your payment terminal
regularly. This depends on the number of transactions you carry out and the environment in which the
payment terminal has been installed.
For instance, if you notice that the performance of the card readers is deteriorating, you can use the
special-purpose cleaning cards to clean the readers.
A special cleaning set is available for cleaning the
payment terminal. The cleaning set includes the following
items:
• Anti-static and anti-bacterial cleaning pads
• A cleaning card for the chip card reader
• A cleaning card for the magnetic card reader
Chapter 9 describes how you can order the cleaning set
and other supplies.
8.1.1 Cleaning the payment terminal
Thoroughly wipe the housing, keypad and screen of the payment terminal with a cleaning pad. Pay
particular attention to the keys. As with computer keyboards and telephones, the keys may contain a
lot of bacteria as a result of regular use over a long period of time.
8.1.2 Cleaning the chip card reader
1. Insert the cleaning card in the chip card
reader of the payment terminal.
2. Keep hold of the dark-grey section of the
card with one hand as depicted in the above
photograph. Then move the transparent
section back and forth several times with
your other hand.
CID088A/03012013
Page 43 of 52
8.1.3 Cleaning the magnetic card reader
Swipe the cleaning card through the magnetic card reader of the payment terminal. Hold the cleaning
card in an upright position and swipe at a constant speed. The cleaning card has two cleaning strips on
both sides. The best result is obtained when you swipe the cleaning card through the magnetic card
reader twice, without turning the card over.
8.2 Payment terminal battery
The payment terminal is powered by a lithium-ion battery and can be used as a mobile terminal. The
number of transactions you can complete on a fully charged battery depends on the following factors:
• The period of time before the payment terminal goes into ‘sleep mode’ (default setting: 1 hour)
• Signal strength: the payment terminal consumes less energy if coverage is good
8.2.1 Charging the battery
It takes approximately six hours to recharge an empty battery. You can recharge the battery using the
power supply or the base station.
Observe the following guidelines to extend the life of the battery:
• Do not use the battery when the capacity has fallen below 10%
• Do not recharge the battery until the capacity has fallen below 30%
• Make sure that the payment terminal is not connected to the power supply or a base station
when the battery is fully charged
• If you do not expect to use the battery for a period of one month or more, make sure the battery
is charged to 40% of its total capacity. Remove the battery from the payment terminal and store
it in a dark, clean and dry place at room temperature (approximately 20°C).
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8.2.2 Recharging the battery using the power supply
Connect the terminal as shown below if you want to recharge the battery using the power supply.
Plug into wall socket
(230 Volt)
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8.2.3 Recharging the battery using the base station
You can purchase a base station for the payment terminal. You can place the payment terminal on the
base station when it is not being used. The base station will recharge the payment terminal battery.
Complete the following steps to connect the payment terminal to the base station:
1. Connect the base station as shown above.
2. Place the payment terminal on the base station as shown above.
Plug into wall socket
(230 Volt)
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8.3 Calibrating the battery
You can calibrate the battery to make sure that the battery status indicator on the payment terminal
indicates the actual capacity of the battery.
Important: You should only calibrate the battery when you are replacing the payment terminal battery, or
if you have noticed that the battery status indicator does not indicate the battery’s actual capacity.
If you want to calibrate the battery as a preventive measure, we advise you to do so not more than once
every three months. The battery calibration procedure can take 10 to 30 hours. You cannot use the
payment terminal during this period.
Complete the following steps to calibrate the battery:
1. Connect the payment
terminal to the power
supply or the base
station.
2. Press the menu symbol
to open the menu.
3. Select MERCHANT
MENU.
4. Enter the merchant
password and confirm
by pressing <OK>.
5. Select FUNCTIONS. 6. Select TERMINAL.
7. Select CALIBRATE
BATTERY.
8. Press <OK> to start the
calibration process.
9. If the calibration process
has been successfully
completed, the following
message will appear on
screen: ‘SUCCESSFUL’.
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
MERCHANT MENU
REPORTS
FUNCTIONS
CONFIGURE
FUNCTIONS
TERMINAL
C-TAP
TERMINAL
CONTACT TMS
RESTART TERMINAL
DELETE E-JOURNAL
CALIBRATE BATTERY
CALIBRATE BATTERY
NOTE: THIS MAY TAKE
10 - 15 HOURS
NO = [STOP] / YES = [OK]
CALIBRATE BATTERY
SUCCESSFUL
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8.4 Periodic software version control
Your payment terminal will periodically contact the CCV Terminal Management System for version
control purposes. This procedure is carried out automatically and at night. The Terminal Management
System checks the version of the payment terminal software. If a new software version is available, it is
installed on the payment terminal. If the version control procedure has been successful, the terminal will
print a receipt with the message ‘CONFIGURATION SUCCESSFUL’.
Important: The payment terminal can only communicate with the Terminal Management System if it is
connected to the power supply or the base station. The version control procedure will only be carried out
if the payment terminal is connected to the power supply or the base station.
8.5 What to do in the event of faults / technical problems
This section describes what you can do to resolve any faults or technical problems that may occur.
Problems with reading payment cards:
• As a test, try to complete a transaction for one euro cent (€ 0.01) using another payment card.
You should preferably use a payment card issued by another bank. If the test transaction is
successful, this may be an indication that the card holder’s payment card is not working
properly. If the test transaction is unsuccessful, there may be a problem involving the card
reader of the payment terminal.
• You can reset the payment terminal by interrupting the power supply for approx. 15 seconds. To
do so, you must first switch off the payment terminal and then remove the battery.
Communication problems:
• You can reset the payment terminal by interrupting the power supply for approx. 15 seconds. To
do so, you must first switch off the payment terminal and then remove the battery.
• Remove the SIM card from the payment terminal and clean it with a dry, clean cloth. Place the
SIM card back in the payment terminal and try to carry out a transaction.
• Remove the SIM card from the payment terminal and place it in a mobile telephone without a
SIM lock. To test coverage, try to send a text message with this phone.
• Contact your mobile data communications provider to check if they can detect a problem (e.g. a
faulty SIM card).
If none of the preceding steps were successful in resolving the problem, please contact the CCV Service
Center for technical support.
Important: Make sure that you have the TMS Terminal ID or payment terminal code to hand. This will
enable our staff to assist you more quickly. The next page describes where you can find this information.
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8.5.1 Looking up the TMS Terminal ID and payment terminal code
The TMS Terminal ID is the identification number of your payment terminal in the CCV Terminal
Management System. You can look up the TMS Terminal ID in your payment terminal.
Complete the following steps to look up the TMS Terminal ID:
1. Press the menu symbol
to open the menu.
2. Select DISPLAY INFO. 3. Select TERMINAL.
4. Write down the TMS
Terminal ID (CSL001 in
this example).
If you are unable to look up the TMS Terminal ID, you can
also refer to the payment terminal code. The payment
terminal code is printed on the copy receipts of the
transactions.
Merchant’s Copy
CCV Holland B.V.
Westervoortsedijk 55
6827 AT Arnhem
Terminal: 573201
Merchant: 0019832
Period: 2241
Transaction: 02000473
MAESTRO (A00000000044571)
ING
Card: xxxxxxxxxxxxxxx2317
Card Sequence Nr: 08
Valid thru: 31/07/14
SALE
Date: 01/06/2012 10:09
Auth. Code: 534960
TOTAL:
EUR 0,01
YOU HAVE PAID
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
COPY RECEIPT
DISPLAY INFO
CUSTOMER SERVICE
TERMINAL
COMMUNICATION
HW INFO
TERMINAL
TMS TID: CSL001
CONF TYPE: VX680NLSW
CONF VERS.: 09.19
SOFTW VERS.: 09.19
PINPAD VERS.: 0312
14/06/2012
10:50:37
Payment terminal code
(573201 in this example)
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9 SUPPLIES FOR THE PAYMENT TERMINAL
9.1 Ordering supplies
You can order supplies for your payment terminal in several different ways:
• Ordering online: www.ccv.nl, Web Shop
• Ordering by telephone: +31 88 228 9849
• Ordering on your payment terminal (printer rolls only)
9.2 Ordering printer rolls on your payment terminal
You can order printer rolls directly on your payment terminal.
Complete the following steps to order printer rolls on your payment terminal:
1. Press the menu symbol
to open the menu.
2. Scroll down and select
ORDER PAPER
ROLLS.
3. Enter the merchant
password and confirm
by pressing <OK>.
4. Press and to
adjust the number of
printer rolls you wish to
order.
You can order printer
rolls in one or more
boxes containing 25 rolls
each.
5. Press <OK> to confirm
your order. The terminal
will now print out a
receipt to confirm your
order.
Important: You can order a maximum of 200 printer rolls per order.
When you order printer rolls using your payment terminal, you are authorizing CCV to debit the amount
due from your account number as known to CCV. Your order will be delivered to the physical location of
your payment terminal. Please check if the address details are correct on the receipt that is printed after
you have placed your order.
SALE
OTHER TRX
MAIN MENU
DISPLAY INFO
MERCHANT MENU
SERVICE MENU
ORDER PAPER ROLLS
PROTECTED ITEM
MERCHANT PASSWORD:
_ _ _ _ _
ORDER PAPER ROLLS
QUANTITY:
25 ROLLS
PRESS OK TO CONFIRM
ORDER PAPER ROLLS
QUANTITY:
50 ROLLS
PRESS OK TO CONFIRM
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10 TERMS AND DEFINITIONS
Term Definition
Acquirer A payment institution or bank that receives and processes
transactions. An acquirer also issues information required for the
acceptance of transactions.
Acquirer Merchant ID The Merchant ID for a payment card. You need this number to
accept a payment card on your payment terminal.
Acquirer parameter session A communication session with the acquirer host for the purpose of
retrieving acquirer parameters for your payment terminal. These
parameters determine which cards are accepted by your terminal
and how the terminal handles these cards.
Authorisation code A unique code that you are required to enter when carrying out the
following transaction types: cancellation, sale after reservation,
sale referral, extra reservation, and cash advance after referral.
Card allocation report A report listing the types of payment cards accepted by your
payment terminal, and specifying the transaction processor(s) to
which these payment cards are allocated.
Card holder A person to whom you charge money for a specific product and/or
service, and who pays for that product and/or service with a
payment card.
Currence An organisation that certifies data communication providers with
respect to transactions with ‘Chipknip’ stored-value cards.
CVC2 code A three- or four-digit code printed on the front or back of a
payment card for security purposes.
Dutch Payments Association
The Dutch Payments Association (Betaalvereniging Nederland)
organises collective activities in the national payment system on
behalf of its members. The Association’s members are providers
of payment services in the Dutch market, i.e. banks, payment
institutions and electronic money institutions. The Association
coordinates the collective activities of its members in the area of
infrastructure, standards and shared product features. These
activities are aimed at ensuring an effective, secure, reliable and
efficient payment system.
Dynamic IP address An automatically assigned IP address that can change over time.
E-Journal A financial report consisting of copy receipts of all transactions
completed during a specific period.
EMV standard An international standard for payment transactions and cash
advances using payment cards.
Ethernet connection A connection used to interconnect devices in a network. Your
payment terminal must be connected to the Internet via an
Ethernet connection.
Internet Service Provider An organisation that provides facilities to private individuals and/or
enterprises for the purpose of connecting a computer or other
device to the Internet.
Merchant password A password that restricts access to the merchant menu and that
must be entered to perform specific actions.
Static IP address An assigned IP address that is not subject to change over time.
Terminal Management System A system for the management and maintenance of payment
terminals.
TMS Terminal ID A unique payment terminal identification number that serves as a
key providing access to the CCV Terminal Management System.
Totals report A financial report listing the totals for all transactions carried out
during a particular period, specified according to transaction
processor, type of payment card and transaction type.
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Term Definition
Transaction processor The party to which transaction data are sent in accordance with
the Common Terminal Acquirer Protocol (C-TAP). The transaction
processor then forwards the transaction data to the correct
acquirer for further processing.
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11 CONTACT INFORMATION
11.1 CCV phone numbers
CCV Service Center (reporting faults and ordering supplies) +31 88 228 9849
Ordering supplies online www.ccv.nl, Web Shop
CCV Sales Department +31 88 228 9870
11.2 CCV opening hours
CCV office hours:
Monday through Friday 8:30 – 17:00 hrs
CCV Service Center:
Monday through Friday 7:00 – 22:00 hrs
Saturday 8:00 – 18:00 hrs
Sunday 9:00 – 17:30 hrs
N.B.: The 24-hour service is only available for technical problems that need to be resolved urgently.
11.3 CCV general address details
CCV Holland B.V.
P.O. Box 9226
NL-6800 KH Arnhem
The Netherlands
T +31 88 228 9911
F +31 88 228 9900
E info@nl.ccv.eu
I www.ccv.nl
11.4 Acquirer phone numbers
European Merchant Services (EMS) +31 20 660 3120
B+S Card Service +31 20 428 8737
American Express +31 20 504 8333
Bank Card Company (BCC) +32 22 05 85 85
China UnionPay +31 30 283 7333
Citibank +32 27 74 55 55
ConCardis +49 69 79 22 22 28
Diners Club +31 20 654 5524
JCB +31 30 283 7333
OmniPay +31 30 283 7333
PaySquare +31 30 283 7333
YourGift Cards +31 10 240 9259
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