CCL DG-248, DG-120 Operating Manual

Key Telephone Set
KTS Operating Manual

DG -120 / 248

We extend a warm welcome to you on becoming a part of the Copper Connections family.
Our service support Engineers shall be working hard through our channel partners to ensure your satisfaction
with the product and after sales services. We welcome your feedback / query at
[e-mail]

. Table of Contents .

Abbreviations Used
Numbering Plan
Programming Method & Passwords
Alarm – Set from Extension
Alarm - Set from Operator’s Extension
Auto Answer

Auto Attendant
Auto Call Back from Busy Extension / Junction
Barge-In

Barge-In Disallow
Boss Secretary Feature
Broker’s Call
Call Charge display

Call Consult

Call Forward
Call Parking
Call Pick Up

Call Transfer

CLI (Calling Line Identification)

Conference

Day / Night Mode Changeover
Do Not Disturb

DOSA
Dynamic Lock

Emergency Call
Hot Line

Hold a Call / P-Hold

Junction Special Group

Master Cancellation of DND, Follow Me, Call Forward, Auto Call

Memory Dialing - Common
Memory Dialing - Personal

Message

Mini Email
One Touch Keys (DSS Keys)

Operator Console - Extra

Paging

Private Line

Queued Call

Redial

Ring / Voice Paging

Service Extension

Speaker Phone Mode Operation

Volume Control

Operator’s Features

Attending Incoming Calls
Holding an Extension & Dialing Out
Check In
Check Out
Entering of the bills
DND Override

DSS (Direct Station Selector)

Forceful Release of Junction or Extension

Form Feed for Printer

Hotel Name

Message Reminder
Guest Message - Cancellation
Private Line
Room Shifting
Reprint Room Bill
Temporary Check Out
Temporary Check In

KTS Keys Functions

Terms of Warranty

Note- Copper Connections reserves the right to alter equipment specifications and descriptions contained

herein and makes no commitment to update or keep current the information herein. All information
herein is subject to change at any time without notice. No part of this publication shall be deemed to
be part of any contract or commitment whatsoever.

- Product specifications and features are subject to changes without prior notice due to our constant
endeavor to improve the product.

- All features mentioned in this manual are not part of standard systems. Some features need optional
hardware/software upgradation.

- Not every feature in this manual is likely to have been installed in your system or extension.

. Abbreviations Used .

Junction Line / PNT - Telephone Lines provided by the Department of Telecommunication
SLT - Single Line Telephone (Normal Telephone Set)
KTS - Key Telephone Set
DSS - Direct Station Selection (Every KTS has DSS keys
Flash - Pressing ‘FLASH’ key on SLT or depressing Hook switch

for fraction of a second

COS - Class of Service

. Numbering Plan .

Extension Numbers

In default the extension numbers are 200, 201, 202, …. And so on.
To make an internal call, lift handset and dial the desired extension number.

Junction Numbers

In default the Junction numbers are 700, 701, etc.
You can make an external call through any of the Junction lines connected to the system, provided you have the rights.
To make an external call
Dial the Junction Access code (which is 0 in default)
The PBX will select the free Junction line from 700, 701, …and give its dial tone
Dial the external number
Note: In case the called Junction line is busy, use Auto Call Back facility.

. Programming Method & Passwords .

The PBX has altogether 2 type of Passwords:
PBX Password & Extension Password.

PBX Password

It is for PBX programming. In default it is `1234’.
In case of Office version, PBX Programming can be done from KTS as well as
SLT.
In case of Hotel version, PBX Programming is possible only from Operator’s
KTS.

PBX Programming from KTS

Press [prog] key
KTS will display `PASSWORD’
Enter the PBX Password.
(By default PBX Password is `1234’).
Now `MODE’ will be displayed.
Proceed with the desired programming.
On successfully accepting the command, display will show `PASS’ else `ERROR’
For next command, press [HOLD] key.
KTS will display `MODE’. Now proceed with the next command without any
password.
To come out from the programming mode, press [RLS] key.

Bulk Programming

To do a similar programming for more than one Extension/Junctions, a single
command can be given.
However, all the extensions or Junctions numbers should be in series to affect such
programming.
Press ‘prog’ key + 1234 (PBX Password) + 00 CC S E ..
Where CC = Programming code.
S = 3 Digit Starting parameter, which denotes starting Extension,
Junction, group, etc.
E = 3 Digit Ending parameter, which stands for last Extension.,
Junction, group, etc.
Example: To program extensions 210 to 220 to have class of services 3 and 1 for
day and night mode respectively, the command would be
Press ‘prog’ key + 1234 (PBX Password) + 00 42 210 220 3 1 1

Changing the PBX Password

PBX Password can be changed through the following command:
Press ‘prog’ key + 1234 (PBX Password) + 81 NNNN NNNN 1
Where, NNNN is the new password entered twice.

Note: Once password is forgotten there is no way to retrieve it or change it. The
password can be set back to its default setting of 1234 only by
disconnecting the power supply to the RAM chip of the system.
Extension Password
Every extension has its own Password to control some of its own features like Dynamic Lock, etc.
The default Extension Password of all Extensions is:
777 in Office Version and
77 in Hotel Version..
Extension feature programming is done from its own respective KTS / SLT.
Extension Features Programming through Extension Password
Extension Features are programmed by the Extension user through its own
“Extension Password”.
From KTS or SLT, dial 55+777 (or 77 in case of Hotel Version) followed by the
feature programming.

Extension Password Reset using PBX Password

To reset the Extension Password of an Extension to its default value of 777,
Press ‘prog’ key + 1234 (PBX Password)
Dial 38 EX 1
Where, Ex = 200, 201...etc.
IN OFFICE VERSION

To change Extension Password
Dial 55 + 777 (Default Extension Password)
Dial 2 NNN NNN (Where ‘NNN’ is the 3 digit new passcode)
Hear Confirmation tone
Press [rls] key
IN HOTEL VERSION

To change Extension Password
Dial 55 + new password + 9

To reset the Password

Dial 55 + existing Password + 8

If a guest forgets his extension’s password then first the password should be reset to the default password by using the

command `55 + Password + 8'. Now a new password can be set by the command i.e. 55 + password + 9.

Note : When a room is checked out, the password of the room becomes '77'.

: This feature can be used only if the room is checked in and this feature cannot be accessed from the operator

and it cannot

be activated from the operator extension.

. Alarm – Set from Extension .

(Only with Hotel Version)
A guest can set his own alarm for his extension. The extension will ring at the set time and on lifting the handset, hold
on music will be heard. If DISA card is installed in the PBX, alarm message will be played in place of Hold Music.
Procedure to set alarm from own KTS
Dial 51 + HH + MM

where, HH = Hours in 24 hours format

MM = Minutes.
Hear confirmation tone.
Press [rls] key.
To cancel the alarm
Dial 51 + 00 + 60
Hear confirmation tone
Press [rls] key
Note: This feature can be used only if the room is checked in.
: Alarm cannot be set for the operator’s extension.
: The operator can also set the alarm for any room. If both guest and operator are
setting the wake up alarm then latest setting will be effected.

. Alarm - Set from Operator’s Extension .

(Only With Hotel Version)
Operator can set the wake up alarm for any room. At the time of alarm, the telephone in the room will ring. If the guest
does not pick up the handset of the instrument within one minute, the alarm will be diverted to the main operator
indicating that the alarm ring had failed.

Alarms can be set only for the next 24 Hours. If at the time of alarm the extension is busy then it will ring after one
minute. If self-alarm is also set by the guests then the latest setting will be effected.
To set an Alarm for a room
Press [emg/alarm] key
Dial the room number. An arrow will be displayed on the KTS
Enter the wake up alarm time in 24 hours format HH MM
Press [rls] key
To Cancel the Alarm
Press [emg/alarm] key
Dial the room number. An arrow will be displayed on the KTS
Dial 00 60
Press [rls] key
Note: This feature can be used only if the room is checked in and these features cannot be accessed from the operator
extension and they cannot be activated on the operators extension.

Auto Answer .

This feature activates your phone to answer all incoming internal calls automatically. Incoming internal calls to your
extension will automatically get connected after a predetermined number of rings so that you can answer the call
without lifting the handset or pressing any key. The auto answer feature has to be programmed by the system
programming.

Office Version

TO ENABLE / DISABLE AUTO LIFT IN KTS
Dial 55 + 777 (Default Extension Password) !! Pwan: Is it 77 or 777 ???? If 77
then change in SLT Manual as well
Dial 66 – To Enable auto lift & auto drop.

Dial 67 – To Enable auto drop only.
Dial 60 – To Disable auto lift & auto drop

Hotel Version

TO ENABLE / DISABLE AUTO LIFT IN KTS
Dial 55 + 77 (Default Extension Password) + 6 – To Enable auto lift & auto drop.
Dial 55 + 77 (Default Extension Password) + 7 – To Enable auto drop only.
Dial 55 + 77 (Default Extension Password) + 0 – To Disable auto lift & auto drop
Note: This feature can be used only if the room is checked in and these features cannot be
accessed from operator or to the operator.
Caution: Leaving your work station while auto answer is activated will cause your extension
to answer an incoming internal call. If any conversation is going on in the room, the
caller will inadvertently be listening to the conversation.

. Auto Attendant .

(REQUIRES A DISA CARD)

In Office Version

The DISA card can be used as an auto attendant for all incoming calls. The DISA card plays greeting message and
transfers the call to the extension, depending on the number dialed by the caller. Each DISA card can handle 2
incoming calls simultaneously. The DISA card can store 7 different messages as given below:
Level 1 Operator message Maximum message time 10 sec.
Level 2 Night message Maximum message time 10 sec.
Level 3 Successful storing of numeric msg. Maximum message time 5 sec.
Level 4 Welcome message Maximum message time 10 sec.
Level 5 Extension busy message Maximum message time 10 sec.
Level 6 Invalid number dialed message Maximum message time 10 sec.
Level 7 No answer from extension message Maximum message time 10 sec.
To activate the auto attendant feature, the Junction line must be programmed for DID landing in the system
programming. When an external caller dials on an incoming Junction line which is set in DID , he gets a Junction ring
back tone for 3-4 seconds after which the call will be picked by the DISA card. The DISA card will then play the
message. The various stages of processing in the DISA card are explained below:
STAGE I: After the incoming Junction call is picked up by the DISA card, the caller will hear the message from Level 4

‘Welcome message’. The caller can then dial an extension number he wishes to reach. The numbers must be dialed in

the tone mode (DTMF). If no extension number is dialed, the caller will be automatically connected to the DISA answer
port. When the caller dials a valid number, he is connected to the required extension if it is free. If the extension is busy
or remains unanswered for 40 seconds, he will receive Level 5 or Level 7 message accordingly. If the caller has dialed
an invalid number, the message from level 6 will be played and the call will be transferred to the DISA answer port.

STAGE II: The operator message (Level 1) follows this STAGE I. This message asks the caller to wait for assistance
or to leave a numeric message. To store a numeric message the caller has to dial # Telephone number #. If the
numeric message is for KTS extension, it will be displayed on the called KTS. But the numeric message left for an
analog extension will be displayed on main operator along with the extension number.
STAGE III: This stage is reached only if the caller has opted to leave his telephone number. If the caller’s telephone
number is stored successfully, system will play the confirmation message (i.e. Level 3) & the Junction line will be
released automatically.
STAGE IV: This stage is valid only if the night VRR is enabled in the system programming. After office hours, when the
caller calls up, he is connected to level 2, where he gets a night message. After playing the night message, the line will
be released.
A sample of the messages in the various levels are given below:
Level 1 - (Operator MSG) - Please hold on, your call is being transferred to the operator or you can leave your
telephone number by pressing # followed by your telephone no & ending with #.

Level 2 - (Night Message) - The office hours are over. Please call at 9.30 tomorrow morning.
Level 3 - (Successful storing of telephone number) - Your telephone number is successfully stored. Thank you for

calling.
Level 4 - (Welcome Message) - Welcome to Copper connections. Dial 214 for Mr. ABC, 204 for Mr. XYZ or wait for
assistance.
Level 5 - (Busy Message) - The dialed extension number is busy. Dial another extension number or wait for
assistance.
Level 6 - (Invalid Message) - The dialed extension number is invalid. Dial another extension number or wait for
assistance.
Level 7 - (No Answer Message) - The dialed extension number is not responding. Dial another extension number or
wait for assistance.
Note: One DISA card can handle only 2 Junctions simultaneously. In case of single DISA card, if third DID call lands, it
will wait for 10 seconds for DISA & if still DISA is not free then call will be diverted to the DISA answer port. Additional
DISA card can be added depending on the requirement.
: DISA answer can be set through the system programming. By default, the Operator extension is set as DISA
answer port.

Hotel Version

The DISA card can be used to store voice messages, which can be used for the following purposes:

1. To play a greeting message for all incoming Junction line programmed for DISA landing.

2. To play an alarm message when an extension user lifts his handset on an alarm call.

3. To play an intimation message, if there is any message for a guest.
Each DISA card has 2 ports on which the same message will be recorded.
The greeting message is of 10 seconds duration. This message will be played for all the incoming Junction calls, which
are programmed for DISA landing. After the message is played, the call will be connected to the operator only. Each
card is capable of handling 2 incoming calls simultaneously. If third DID call lands, it will wait for 10 seconds for DISA &
if still DISA is not free then call will be diverted to the DISA answer port.
Note: DISA answer port can be set through the system programming. By default, the
Operator extension is set as DISA answer port.
The “Wakeup Alarm message” is of 10 seconds duration. This message will be played when an extension user lifts his
handset on an alarm call. While this message is played, the extension user can dial any extension number.
The “Intimation message” is of 10 seconds duration. This message is used to intimate the guest that there is some
message waiting for him.
The intimation message can be activated only by the operator. On activating this message for an extension, the [msg]
LED of the KTS will light up.
On lifting the handset, the guest will get the intimation message instead of the dial tone. Now the guest can dial the
operator extension number to get his message.
Note: If the message is not cancelled then the MSG LED will continue to glow until the
operator cancels the message.
A sample of the various messages:

Wake up Alarm message “ This is the wake up alarm call. For any help call reception”
Intimation message "There is a message for you at reception. To collect the message, please Dial "9".
Welcome Message “ Welcome to Hotel COPPER CONNECTIONS INTERNATIONAL. Please Hold on, you will be

attended shortly.”

. Auto Call Back from Busy Extension / Junction .

If the called extension or Junction is found busy, this feature automatically connects as soon as the called line is free. If
the call back is for an extension, your extension will ring as soon as the called extension becomes free.

Simultaneously, the called extension will also ring. If the call back is for a Junction line, the Junction will be allotted to
you as soon as it becomes free and your extension will ring. On lifting your handset, you will get Junction dial tone.
To activate Auto Call Back on a busy line:

On getting busy tone after dialing the extension number or Junction access code, dial ‘8’
Hear confirmation tone
Keep the handset

. Barge-In .

This feature enables a user to monitor any extension or Junction line without audio warning to the monitored party.
Barge-in can be activated while attempting to call a busy extension or Junction line.
To activate barge in on a busy extension or Junction line:

Dial 6

To Cancel Barge- In:

Keep the handset

Note: When a port is protected against listening in by activation of the Privacy feature, you will get engaged tone.

. Barge-In Disallow .

(Only with office version)
This feature allows an Extension user to prevent any other extension to barge-in to its conversation. The Extension
must have the “Barge-In Disallow” enabled (Refer Programming Manual).

PROCEDURE

To allow others to Barge-In
Dial Extension Pass Word + 42 + Press [rls] key
To disallow other extensions to Barge-In
Dial Extension Pass Word + 50 + Press [rls] key

Example: If, Ext 205 is given this authority (through programming 34+EX Y) then it can allow / disallow other
extensions to Barge-Into its conversations through its own Extension Password.

. Boss Secretary Feature .

Any extension can route its incoming internal & external calls through any other extension using this facility. The first

extension becomes BOSS while second extension works as ‘SECRETARY’. All incoming calls for ‘BOSS’ will land at

‘SECRETARY’ extension while only secretary is able to call the ‘BOSS’ and transfer the calls to him. However, the

‘BOSS’ can dial outside directly or ask the ‘SECRETARY’ to make a call and transfer it to him.

Note: Boss & Secretary extension has to be defined as per the Programming Manual.

. Broker’s Call .

This feature allows you to put a call on hold and then converse with a third party, while switching between the two
calls. The party not in conversation is automatically put on hold.
To activate Broker’s call:

Press [HOLD] key
Dial the third party number and wait for answer
Press [HOLD] key to alternate between parties any number of times

Call Charge display .

While making an external call, the display will first show the numbers dialed by you. On maturity of the call, the display

will show the charge for the call and also the time duration for the call. The duration and call charges will be updated
automatically until you are talking on the Junction line.

. Call Consult .

This feature allows you to consult with a third party while conversing with an external or internal caller. While
consulting, the original caller will be put on hold and he will get hold on music. After consultation is complete, the two
original parties will be reconnected and the consulted party is then released.

Press [HOLD] key to hold the conversing party
Dial another extension number (Second party).
Talk with second party.
If second party disconnects, you will be connected to first party automatically.
Or you can toggle in between first & second party by using the [HOLD] key.

. Call Forward .

(In case of Office Version)