CCL COX-308 HSK, COX-832 HSK Operating & Programming Manual

Operating & Programming Manual

PBX Model: COX- 308 HSK / 832 HSK

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product and after sales services.
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. Table of Contents .

Introduction
Installation
KTS & its Keys Description
Terminologies Used
Programming the PBX
Alarm
Allowed Table
Auto Call Back
Auto Call Disconnection
Auto Answer on KTS
Auto Attendant Operations
Auto Attendant Message Modes
Auto Attendant Voice message of 8 Secs
Auto Attendant Voice message of 20 Secs
Auto Attendant - Playing a Company message while the call is ringing on an extension
Auto Attendant Mode settings
Barge-In
Boss Secretary Call
Call Billing / Call Recording & Monitoring / Hotel Management
Call Forward
Call Forward / Do Not Disturb (DND)
Call Pick-Up
Call Parking
Checking Extension Number + Date + Time
CLI (Calling Line Identification)
CLI Transferable / Internal CLI
CLI – Digits addition
CLI Receiving Mode (DTMF / FSK / Auto)
CLI Transmitting Mode (DTMF / FSK)
Computer Connectivity – for Call Logging & Call Voice Recording
Conference / Junction to Junction Call Transfer

Date / Time Setting
Day / Night Mode
Denied Table – A
Denied Table – B
Door Phone
Door Lock
DSS Keys Setting
Emergency Call
Extension to Extension call
Extension Call Hold
Flash Time setting
Flexible Numbering
Hold Music
Hot Line
Junction Access During Power Failure
Junction Access Code
Junction Access in Circular / Sequential Mode
Junction Access Control
Junction Dialing Controls
Junction Call Hold + Transfer + Making multiple calls
Junction Dialing Delay Time
Junction - FLASH
Junction Grouping
Junction Ring Assignment
Junction - Enable / Disable
Junction to Junction Forwarding
KTS features
LCR (Least Call Routing)
Memory Dialing
Operator Extension Setting/Operations
Operator / Junction Access code change
Paging
Password
Redial/ Recall from Received or Dialed Out Numbers Data Bank
Remote Programming
Resetting the PBX programming
Ring Time Settings
Ring Tone Change
Walking Class of Service
Terms of Warranty

Notes

- Copper Connections reserves the right to alter equipment specifications and description contained herein and
makes no commitment to update or keep current the information herein. All information herein is subject to
change at any time without notice. No part of this publication shall be deemed to be part of any contract or
commitment whatsoever.

- Product specifications and features are subject to changes without prior notice due to our constant endeavor to
improve the product.

- All features mentioned in this manual are not part of standard systems. Some features need optional
hardware/software up-gradation.

- Not every feature in this manual is likely to have been installed in your system or extension.

. Introduction .

Maximum capacity of the PBX:

Model

Junction Lines

Extensions

Door Phones

connectivity

Door Locks

connectivity

832 HSK

8
Numbered as 1
to 8 having
access code as
#11, #12,#13 to
#18

32

- Out of 32 Extensions 4 Ports can be
used as KTS as well as SLT
extensions and 28 are to be used as
SLT only.

- Numbered as 601 to 632

- 602 is the first Operator and 601 the

second.

- Programming can be done from 601,
602, 603 & 604

4
1 Door Phone
consumes 1
Extension port.

2
2nd Lock
connection is
Optional

308 HSK

3
Numbered as 1
to 3 having
access code as
#11, #12 and
#13

8

- Out of 8 Extensions 4 Ports can be
used as KTS as well as SLT
extensions and 4 are to be used as
SLT only.

- Numbered as 601 to 608

- 602 is the first Operator and 601 the

second.

- Programming can be done from 601,
602, 603 & 604

4
1 Door Phone
consumes 1
Extension port.

2
2nd Lock
Operation is
Optional

. Installation .

Cabling

- All cables of the EPABX should be at least 6” away from the electrical cables.

- The KTS Extensions need 4 Core cables. SLT Extensions need 2 Core Cables.

- They should be at least 12” away from the area of high frequencies like tube light
chokes, Electric Motors, etc. If it is not possible to avoid, then use shielded cables
and earth the shield.

Earthing

Earth connected to the EPABX should not have more than 5 volts on it.

3 PIN AC Plug

GOOD EARTHING

BAD EARTHING

Voltmeter reading between N & E

must be more than 100mV and
less than 5V

If voltmeter reading between
N & E is more than 5V, do
not run the Copper
Connections System on it.

Location

- The PBX should be installed in a well ventilated area and at a place where there is no chance of liquid spilling over it or
moisture getting into it (Like in the Bathrooms etc).

- Direct sun light should not fall on the PBX.

- The PBX should be installed on the wall at a minimum of 2 ft height from the floor.

Note: The Company’s warrantee voids if the above points are not followed.

Front Panel Indications

The PBX has a Black Plastic on the front panel.
When PBX is put ON, a RED Led (in the middle of the black plastic) blinks fast indicating that the PBX is configuring itself. After
few seconds, the LED blinks slower indicating that the PBX is now running OK.

There are 8 LED’s corresponding to the 8 Junction lines. They get ON whenever the corresponding Junction Line is assessed by

any Extension.

Connections

The PBX has the following connectors on its side panel:

Connectors Description

Broadcast - In default this connector is configured for Door Lock Operation.
/ Door - It can Optionally be used for Paging through an external PA Amplifier or to record conversation of
Extension / Junction. This Option has to be mentioned while placing order with the company.

E.

Refer heading “Computer Connectivity – for Call Logging & Call Voice Recording” for further details.

- For Door Lock operation, insert the 3 Pin stereo Plug here. The Shield point of the Plug is the common

point. Whenever, Door Lock operation command is given by any Extension, the “Shield Point” shorts with
the following points of the Jack:
Tip point of the Plug – in case of the 2nd Door Lock
Next to the Tip point of the Plug – in case of the 1st Door Lock
The above shorting acts as a simple switch.
Note: 2nd Door Lock operation is Optional.
Music For connecting External music for Music on Hold.
Insert the 3 Pin stereo Plug of the external Music source, here.
COM - The Battery Lead provided with the system is to be connected here.
Connect 2 SMF rechargeable Batteries (12V 7AH) in series and connect to the Battery Lead. The RED
wire is to be connected to the +ve Terminal of the Battery and Black to the –ve Terminal. The 2
batteries are to be connected in series with the help of a red colored shorting lead provided with the
system. The battery connections are on Pin number 5 & 6. Pin 5 = Gnd and Pin 6 = + 24V DC.

- It can also be connected to a Serial Port of a PC, for operating PC Software for transferring Junction call
details to PC. This is Optional and required PC Software Management. With this option , a special 9 pin to
9 pin lead is provided. That lead would have battery connections as well within it.

With that lead following connections are made:
PBX side connector PC side serial port connector
Pin 2 Pin 3
Pin 3 Pin 2
Pin 5 Pin 5
LINE 1 Terminate the 1st Junction Line here through a RJ Connector.
LINE 2 Terminate the 2nd Junction Line here through a RJ Connector.

LINE 3 Terminate the 3rd Junction Line here through a RJ Connector.
LINE 4 Terminate the 4th Junction Line here through a RJ Connector.
LINE 5 Terminate the 5th Junction Line here through a RJ Connector.
LINE 6 Terminate the 6th Junction Line here through a RJ Connector.
LINE 7 Terminate the 7th Junction Line here through a RJ Connector.
LINE 8 Terminate the 8th Junction Line here through a RJ Connector.
EXT 601 Terminate the 1st Extension wires over here through a RJ Connector.
EXT 602 Terminate the 2nd Extension wires over here through a RJ Connector.
EXT 603 Terminate the 3rd Extension wires over here through a RJ Connector.
EXT 604 Terminate the 4th Extension wires over here through a RJ Connector.
EXT 605 Terminate the 5th Extension wires over here through a RJ Connector.
EXT 606 Terminate the 6th Extension wires over here through a RJ Connector.
EXT 607 Terminate the 7th Extension wires over here through a RJ Connector.
EXT 608 Terminate the 8th Extension wires over here through a RJ Connector.

………………………….
………………………

EXT 632 Terminate the 32nd Extension wires over here through a RJ Connector.
AC 220V Connect the 3 pin main lead here. Make sure that the EARTH wire

connected to it is coming directly from the point where EARTH is created.
On/Off

Switch
on Side
panel of
the PBX It is for switching the PBX ON / OFF. In OFF position the Batteries keep charging.

Note: The PBX is supplied RJ Connectors with short leads for terminating the cables to RJ Sockets. It is recommended to
crimp RJ connectors directly to the cables in order to maintain the aesthetics.

Night Facility

- In default first 4 Junction lines are defined for Night Facility on Extension number 605 to 608. For this setting, all the 8 pins of the DIP
Switch on CPU card should be in ON position.

- In case 8 Junction Lines are used, then Pin no 1,3,5 & 7 of DIP Switch should be in OFF position on the CPU Card.

Precautions:

- The Mains AC socket from where the PBX is given 220 V AC, should be separately made by taking direct connections from

the MCB Box and no other Electrical appliance should be connected on this point.

.

KTS & its Keys Description .

1 PROGRAM : Used for various programming.
2 FWD/ DND : Used for DND (Do Not Disturb) Mode, or Call Forwarding
3 CONF : Used for conferencing.
4 BROAD : Used for External Broadcasting/ Paging + For Group Call + For Monitoring.
5 REDIAL : Used for Redial on Junction Line.
6 RECALL/ FLASH : For retrieving Junction Line while talking to an extension even though the extension has not kept the

handset down

7 AUTO ANS/ MUTE : To activate Auto Answering of incoming calls after one ring
8 INTERCOM (ICM) : For making internal calls or answering them
9 TRANSFER : For transferring junction/ internal calls
10 HOLD/ STORE : For holding a junction/ internal call, and also used while programming
11 SP-PHONE/ EXIT : To activate hands free mode of KTS
12 Navigation Key/ Volume Adjustment key : Up & Down arrows are for volume increase/ decrease, and Left/ Right arrows are

for checking outgoing/ incoming junction call details
13 DSS Key : DSS key numbers 1-8 are for direct access of first 8 junction lines, and 9-12 are for direct access of first four
Extensions. All these DSS keys can be re-programmed for any junction line/ extension.

14 MESSAGE : Not used
15 AUTO DIAL : For Memory Dialing
16 Ringer/ Day-Night Lamp : The flashing condition indicates incoming ring, and continuous ON means system is running in

Night Mode

Only Extension 601-604 can connect with Key Phone.

. Terminologies Used .

KTS Lines - KTS Extension lines that can be connected to KTS Instruments.
JUNCTION LINES - Telephone Lines provided by the Department of Telecom.
EXTENSION LINES - Extension Lines mean the EPABX extension lines that can be connected to SLT Telephone Sets.

Note: The first 4 Ports of the PBX numbered 601 to 604 can be connected to SLT as well as KTS Instruments.

. Programming the PBX .

To program most of the feature mentioned in this manual, programming Password is to be entered from any of the first 4 KTS/SLT
extensions (601, 602, 603, 604) through the following command:
#0000 (Here, 0000 is the default Password)
In case of any mistake while programming, dial  to reset or else keep the Handset down and pick up again.
Whenever a correct input is entered, PBX will give one single acceptance tone and when wrong input is given, it will give three
tones.

. Alarm .

Alarm calls can be set for extensions from any of the programming extensions (or even from own extension) as described below:

To set Alarm from SLT programming extensions:

Dial #0000 05 NN HH MM #
Where, NN = Last 2 digits of the extension number
HH = 00 – 23 Hours
MM = 00 - 59 Minutes
Dial #0000 05 # (To clear Alarm of all extensions)
Dial #0000 05 NN # (To clear Alarm of “NN” extension)

To set Alarm from your own SLT extension: Dial # 4 HH TT
To set Alarm from KTS:

Lift Handset + # 4
Use Jog Dial to select Extension and to enter the Time
Press “SP-PHONE” key to select any of the parameter.
Press “SP-PHONE” key again to Exit.
Alternately, use the following process:
Press program key once -> Press down arrow nine times -> Press right arrow -> Set the extension ->
Press right/ left arrow -> Set Time -> Press “Hold/ Store” Key -> Press “SP-PHONE” key to Exit

. Allowed Table .

Numbers to be allowed to extensions whose L = 0, are to be defined in this table. For value of L refer “Junction Dialing Controls”.
This table has 16 Locations.
Procedure: Dial #0000 + 43 QQ ABCD#
Where QQ= 01 to 16 (16 Locations of the Table)
ABCD= The starting 9 digits of the Tel numbers to be allowed to extension.
For less than 9 digits, dial # at the end of digits.

To clear this Table: Dial #0000 + 43 #
To clear a particular location of this table: Dial #0000 + 43 QQ #

. Auto Call Back .

From Busy Junction Lines

To get a call back when any of the busy Junction lines get free,
Dial 9
Get engaged tone
Dial #

Keep the handset down.
As soon as any one of the busy Junction lines gets free, the Extension will ring. It will ring once and the user can pick
handset within 10 secs to get connected to the Junction line.

From Busy Extensions

To get a call back when any of the busy Extension gets free,
Dial Extension Number
Get engaged tone
Dial #
Keep the handset down.
As soon as the busy Extension gets free, the called and calling Extensions will ring simultaneously.
Note: The above process are true for SLT as well as KTS extensions.
: In case of KTS, Auto Call Back from Junction can also be directly set by dialing #0.

. Auto Call Disconnection .

Selected extensions can be programmed to disconnect Out going Junction call after talking for a set time.
Procedure: Dial #0000
6 NN TT #
Where, NN= Last 2 digits of the Extension Number.
TT= 01 to 99. Time in minutes after which the Junction call is to be disconnected.
Note: In default there is no restriction.
: This auto call disconnection is not applicable on incoming Junction calls.
To cancel this feature, Dial #0000
6 NN 00 #

. Auto Answer on KTS .

KTS instruments can be converted to Auto Answer mode by pressing the “AUTOANS” key.
In this mode, all internal calls coming to it, will get answered in hands free mode, automatically. When the conversation is over it
will disconnect itself automatically.

. Auto Attendant Operations .

When the PBX is operated in this mode, the Junction caller gets a welcome message.
Thereafter there could be different situations explained below:

- If the Caller dials an extension (other than the Operator) and the extension is busy, the call will ring on the Operator.

At this moment the extension gets an Alert tone.
However, the engaged extension can still pick the call through the following process:
Hold the previous call by FLASH
Dial # 9
FLASH to Hold this call or keep Handset down to disconnect this call
Dial # 9 to retrieve the previous call.

- If the caller dials 0 for Operator & the operator is busy, following would be the options:

The call will ring on the 2nd Operator, if it is made in the PBX. If not then the Operator will get an alert tone. The
Operator can then attend the 2nd call as per the following procedure:
Press HOLD key
Dial # 9
Talk to the 2nd call
Keep the Handset back to disconnect the 2nd call or press HOLD to hold
the 2nd call as well.
Press the DSS key of the 1st call and talk.
Similarly, more than 2 calls can be attended.
Note: If 2 Operators are made and both of them are busy then the incoming call will alert the 1st Operator with a
tone. The 1st operator can then attend to it with the same process as explained above.

. Auto Attendant Message Modes .

In Auto Attendant Mode, voice messages can be recorded in either of the following two Modes:
8Secs Welcome Message + 6 Secs Busy Message + 6 Secs No Answer message
Or
20 Secs Welcome Message / Company Message
These two procedures are explained below under separate headings.

. Auto Attendant Voice message of 8 Secs .

Three types of messages can be recorded for the following 3 conditions:
Welcome Message (8 Secs)
Busy Message (6 Secs)
No Answer Message (6 Secs)

Procedure to record message (SLT/ KTS):

Dial #0000 + 12 M # - now record the message through the Handset.
Here, M = 1 for Welcome Message
2 for Busy Message
3 for No Answer Message

To listen to the recorded message (SLT/ KTS):

Dial #0000 + 13 M # - listen to the message

Options for the case when caller doesn’t dial any number or dials a Wrong Number

When the caller doesn’t dial any number for 5 secs after the DISA message, one of the following 3 options can be set in the
system:
Release the Junction Line
Dial #0000 + 160 #
Transfer the call to Operator
Dial #0000 + 161 #
Transfer the call as defined in Junction Landing in Day/Night Mode
Dial #0000 + 1616 #
Default: The PBX transfers the call to Operator.
Note: When 12M programming is done, the PBX starts working in 8 Secs message mode.

. Auto Attendant Voice message of 20 Secs .

Welcome Message can be made 20 Secs in place of 8 Secs. In this case “Extension Busy Condition” and “Extension No Answer

Condition” are replied by the system in any of the following ways.

Procedure to record messages (SLT/KTS):

To record 20 Secs Welcome Message,
Dial #0000 + 1200 # - now record the Welcome message for 20 secs through the Handset.
To Listen to the 20 Secs Welcome Message (SLT/KTS):,
Dial #0000 + 1300 #

Options for the case when caller doesn’t dial any number or dials a Wrong Number

When the caller doesn’t dial any number for 5 secs after the DISA message, one of the following 3 options can be set in the
system:
Release the Junction Line
Dial #0000 + 160 #
Transfer the call to Operator
Dial #0000 + 161 #
Transfer the call as defined in Junction Landing in Day/Night Mode
Dial #0000 + 1616 #
Default: The PBX transfers the call to Operator.
Note: When 1200 # programming is done, the PBX starts working in 20 Secs message mode.

. Auto Attendant - Playing a Company message while the call is ringing on an extension .

Paradoxically, this option works in “Direct Ring Mode” and not “Auto Attendant Mode”.
This feature is for promoting a company’s message by playing Company Message in place of the Ring Back Tone while the

incoming Junction call is ringing on defined Extension/Operator.
Keep the Junction in Auto Attendant Mode.
Record Auto Attendant message in 20 Seconds message mode.
Dial #0000 + 1670 # (Junction calls will ring on the Consoles while the caller will hear recorded message in place of
the Ring Back Tone)
Dial #0000 + 1676 # (Junction calls will ring on the Extensions that are defined in Direct Ring Mode while the caller
will hear recorded message in place of the Ring Back Tone)
Dial #0000 + 167 # (Feature disabled)
Note: The above programming is true for SLT as well as KTS. However, KTS has an option to do the above through another

process given under the heading ‘KTS Features’ by the name ‘CRBT’.

. Auto Attendant Mode settings .

To set one or all the Junction lines in Auto Attendant mode:
Dial #0000 + 10 # (To set all the Junction lines in Auto Attendant Mode)
Dial #0000 + 10 J # (To set Junction line number J in Auto Attendant Mode)
Where, J = 1,2 or 3 representing 1st, 2nd or 3rd Junction Line.
To shift all Junction Lines from Auto Attendant mode to Normal mode, Dial #0000 + 11 #
Note: In default all the Junction lines are in Direct Ring Mode
: When a junction is set in “Auto Attendant Mode”, “Direct Ring Mode” automatically gets cancelled.

Simultaneous 2 Junction calls in Auto Attendant Mode

The PBX can attend a Junction call at a time. To attend to 2 Junction calls simultaneously an Optional card is to be added to the
PBX.
Following are the options to attend to the Junction calls coming in while the PBX is busy attending a Junction call in Auto Attendant
mode: