CCL COX-308S, COX-416S, COX-432S Operating & Programming Manual

Operating & Programming Manual

PBX Model: COX-308S / 416S / 432S

We extend a warm welcome to you on becoming a part of the Copper Connections family.
Our service support Engineers shall be working hard through our channel partners to ensure your satisfaction
with the product and after sales services.
We welcome your feedback / query at [e-mail]

. Contents .

Introduction
Installation
Terminologies Used
Programming the PBX
Allowed Table
Auto Call Back
Auto Call Disconnection
Auto Attendant Operations
Auto Attendant Mode settings
Auto Attendant Message Modes
Auto Attendant Voice message of 8 Secs
Auto Attendant Voice message of 20 Secs
Auto Attendant - Playing a Company message while the call is ringing on an extension
Barge-In
Boss Secretary Call
Call Forward
Call Pick-Up
Call Parking
Checking Extension Number + PBX Version
CLI (Calling Line Identification)
CLI Transferable / Internal CLI
CLI – Digits addition
CLI Receiving Mode (DTMF / FSK / Auto)
CLI Transmitting Mode (DTMF / FSK)
Cold Start
Conference with 1 Junction & 1 Ext
Conference with 2 Junctions
Day / Night Mode
Denied Table – A
Denied Table – B
Do Not Disturb (DND)
Door Phone
Door Lock
Emergency Call
Extension to Extension call
Flash Time setting

Flexible Numbering
Hold Music (11 Types)
Hold Music - Volume Setting
Hot Line to Junction
Hot Line to Extension
Junction Access During Power Failure
Junction Access Codes / Change
Junction Access in Circular / Sequential Mode
Junction Access Control
Junction Dialing Controls
Junction Call Hold + Transfer + Making multiple calls
Junction Dialing Delay Time
Junction Grouping
Junction Line - FLASH
Junction Line Ring Assignment
Junction Line - Enable / Disable
Junction to Junction Forwarding (Optional)
LCR (Least Call Routing) - Manual
Memory Dialing
Operator Extension Setting
Password
Redial
Remote Programming
Resetting the PBX programming
Ring Time Settings
Troubleshooting
Technical Specifications
Terms of Warranty

NOTE-Copper Connections reserves the right to alter equipment specifications and description contained herein and

makes no commitment to update or keep current the information herein. All information herein is subject to change
at any time without notice. No part of this publication shall be deemed to be part of any contract or commitment
whatsoever.

- Product specifications and features are subject to changes without prior notice due to our constant endeavor to improve
the product.

- All features mentioned in this manual are not part of standard systems. Some features need optional
hardware/software up-gradation.

- Not every feature in this manual is likely to have been installed in your system or extension.

. Introduction .

All Junction lines of the PBX are
Disabled in default. To enable them refer heading “Junction Line - Enable / Disable“

Model

Junction Lines

Extensions

Door Phones
Interface

Door Locks
Interface

308 S

Numbered as 1
to 3 having
access code as
#11, #12 & #13

- Numbered as 601 to 608

- 602 is the Operator.

- Programming can be done from

601, 602, 603 & 604

2
1 Door Phone
consumes 1
Extension port.

2
2nd Lock
Operation is
OPTIONAL

416 S

Numbered as 1
to 4 having
access code as
#11, #12, #13
& #14

- Numbered as 601 to 616

- 602 is the Operator.

- Programming can be done from

601, 602, 603 & 604

2
1 Door Phone
consumes 1
Extension port.

None

432 S

Numbered as 1
to 4 having
access code as
#11, #12, #13
& #14

- Numbered as 601 to 632

- 602 is the Operator.

- Programming can be done from

601, 602, 603 & 604

2
1 Door Phone
consumes 1
Extension port.

2

. Installation .

Cabling

- All cables of the EPABX should be at least 6” away from the electrical cables.

- They should be at least 12” away from the area of high frequencies like tube light

chokes, Electric Motors, etc. If it is not possible to avoid, then use shielded cables
and earth the shield.

Earthing

Earth connected to the EPABX should not have more than 5 volts on it.

3 PIN AC Plug

GOOD EARTHING

BAD EARTHING

Voltmeter reading between N & E
must be more than 100mV and
less than 5V

If voltmeter reading between
N & E is more than 5V, do
not run the Copper
Connections System on it.

Location

- The PBX should be installed in a well ventilated area and at a place where there is no chance of liquid spilling over it or

moisture getting into it (Like in the Bathrooms etc).

- Direct sun light should not fall on the PBX.

- The PBX should be installed on the wall at a minimum of 2 ft height from the floor.

Note: The Company’s warrantee voids if the above points are not followed.

Front Panel Indications

Following are the descriptions of the 4 LED indicators of the front panel of the PBX:

LED Name Description

Line 1 Continuos ON indicates that Junction Line number 01 is used by the PBX
Line 2 Continuos ON indicates that Junction Line number 02 is used by the PBX
Line 3 Continuos ON indicates that Junction Line number 03 is used by the PBX
POWER Blinking means PBX is working on Mains AC or Battery.
/ Line 4 (In case of COX-416S, it also shows the status of the 4th Junction Line.
It gets continuous ON indicating Junction Line number 04 is used by the PBX)

Connections

The PBX has the following connectors on its side panel:

Connectors Description

Door - In default this connector is configured for Door Lock Operation.

- It can Optionally be used for Paging through an external PA Amplifier or to record communication of one

Extension/Junction at a time. This Option has to be mentioned while placing order with the company.

- For Door Lock operation, insert the 3 Pin stereo Plug here. The Shield point of the Plug is the common point.

Whenever, Door Lock operation command is given by any Extension, the “Shield Point” shorts with the
following points of the Jack:
Tip point of the Plug – in case of the 2nd Door Lock
Next to the Tip point of the Plug – in case of the 1st Door Lock
The above shorting acts as a simple switch.
Note: 2nd Door Lock operation is Optional.
Music For connecting External music for Music on Hold, insert the 3 Pin stereo Plug of the external Music source, here.
COM The Battery Lead provided with the system is to be connected here.
Connect 2 SMF rechargeable Batteries (12V 7AH) in series and connect to the Battery Lead. The RED wire is to
be connected to the +ve Terminal of the Battery and Black to the –ve Terminal. The 2 batteries are to be
connected in series with the help of a red colored shorting lead provided with the system.

The battery connections are on Pin number 5 & 6. Pin 5 = Gnd and Pin 6 = + 24V DC.
LINE 1 Terminate the 1st Junction Line here through a RJ Connector.
LINE 2 Terminate the 2nd Junction Line here through a RJ Connector.
LINE 3 Terminate the 3rd Junction Line here through a RJ Connector.
LINE NC Not Connected / Not to be used
LINE 4 In case of COX-416, terminate the 4th Junction Line here through a RJ Connector.
EXT 601 Terminate the 1st Extension wires over here through a RJ Connector.

EXT 602 Terminate the 2nd Extension wires over here through a RJ Connector.
EXT 603 Terminate the 3rd Extension wires over here through a RJ Connector.
EXT 604 Terminate the 4th Extension wires over here through a RJ Connector.
EXT 605 Terminate the 5th Extension wires over here through a RJ Connector.
EXT 606 Terminate the 6th Extension wires over here through a RJ Connector.
EXT 607 Terminate the 7th Extension wires over here through a RJ Connector.
EXT 608 Terminate the 8th Extension wires over here through a RJ Connector.
EXT 609 Terminate the 9th Extension wires over here through a RJ Connector.
EXT 610 Terminate the 10th Extension wires over here through a RJ Connector.
EXT 611 Terminate the 11th Extension wires over here through a RJ Connector.
EXT 612 Terminate the 12th Extension wires over here through a RJ Connector.
EXT 613 Terminate the 13th Extension wires over here through a RJ Connector.

E.

N. L

EXT 614 Terminate the 14th Extension wires over here through a RJ Connector.
EXT 615 Terminate the 15th Extension wires over here through a RJ Connector.
EXT 616 Terminate the 16th Extension wires over here through a RJ Connector.
AC 220V Connect the 3 pin main lead here. Make sure that the EARTH wire connected to it is coming directly from the

point where EARTH is created.
Switch at the Bottom of the PBX
It is for switching the PBX ON / OFF. In OFF position the Batteries keep charging.
Note: The PBX is supplied RJ Connectors with short leads for terminating the cables to RJ Sockets. It is recommended to
crimp RJ connectors directly to the cables in order to maintain the aesthetics.

Precautions:

- The Mains AC socket from where the PBX is given 220 V AC, should be separately made by taking direct connections

from the MCB Box and no other Electrical appliance should be connected on this point.

. Terminologies Used .

JUNCTION LINES - Telephone Lines provided by the Department of Telecom.
EXTENSION LINES - Extension Lines mean the EPABX extension lines.

. Programming the PBX .

To program most of the feature mentioned in this manual, programming Password is to be entered from any of the first 4
extensions (601, 602, 603, 604) through the following command:
#0000 (Here, 0000 is the default Password)
In case of any mistake while programming, dial  to reset or else keep the Handset down and pick up again.
Whenever a correct input is entered, PBX will give one single acceptance tone and when wrong input is given, it will give
three tones.

. Allowed Table .

Numbers to be allowed to extensions whose L = 0, are to be defined in this table. For value of L refer “Junction Dialing
Controls”.

This table has 16 Locations.
Procedure: Dial #0000 + 43 QQ ABCD#
Where QQ= 01 to 16 (16 Locations of the Table)
ABCD= The starting 4 digits of the Tel numbers to be allowed to extension.
For less than 4 digits, dial # at the end of digits.

To clear this Table, Dial #0000 + 43 #
To clear a particular location of this table, Dial #0000 + 43 QQ #

. Auto Call Back .

From Busy Junction Lines
To get a call back when any of the busy Junction lines get free, following is the procedure:
Dial 9
Get engaged tone
Dial #
Keep the handset down.
As soon as any one of the busy Junction lines gets free, the Extension will ring. It will ring once and the user can pick
handset within 10 secs to get connected to the Junction line.

From Busy Extensions

To get a call back when any of the busy Extension gets free, following is the procedure:
Dial Extension Number
Get engaged tone
Dial # and Keep the handset down.
As soon as the busy Extension gets free, the called and calling Extensions will ring simultaneously.

. Auto Call Disconnection .

Selected extensions can be programmed to disconnect Out going Junction call after talking for a set time.
Procedure: Dial #0000 + 6 NN TT #
Where, NN= Last 2 digits of the Extension Number.
TT= 01 to 99. Time in minutes after which the Junction call is to be disconnected.
Note: In default there is no restriction.
: This auto call disconnection is not applicable on incoming Junction calls.
To cancel this feature: Dial 6 NN 00 #

. Auto Attendant Operations .

When the PBX is operated in this mode, the Junction caller gets a welcome message.
Thereafter there could be different situations explained below:

- If the Caller dials an extension (other than the Operator) and the extension is busy, the call will ring on the Operator.
At this moment the extension gets an Alert tone.
However, the engaged extension can still pick the call through the following process:
Hold the previous call by FLASH
Dial # 9
FLASH to Hold this call or keep Handset down to disconnect this call
Dial # 9 to retrieve the previous call.

- If the caller dials 9 for Operator & the operator is busy, following would be the options:
The call will ring on the 2nd Operator, if it is made in the PBX. If not then the Operator will get an alert tone. The
Operator can then attend the 2nd call as per the following procedure:
Press FLASH key
Dial # 9
Talk to the 2nd call
Keep the Handset back to disconnect the 2nd call or press FLASH to hold the 2nd call as well.
Dial # 9.
Similarly, more than 2 calls can be attended.
Note: If 2 Operators are made and both of them are busy then the incoming call will alert the 1st Operator with a
tone. The 1st operator can then attend to it with the same process as explained above.

. Auto Attendant Mode settings .

To set one or all the Junction lines in Auto Attendant mode:
Dial #0000 + 10 # (To set all the Junction lines in Auto Attendant Mode)
Dial #0000 + 10 J # (To set Junction line number J in Auto Attendant Mode)
Where, J = 1,2 or 3 representing 1st, 2nd or 3rd Junction Line.
Note: In default all the Junction lines are in Direct Ring Mode
: When a junction is set in “Auto Attendant Mode”, “Direct Ring Mode” automatically gets cancelled.

Simultaneous 2 Junction calls in Auto Attendant Mode

The PBX can attend a Junction call at a time. To attend to 2 Junction calls simultaneously an Optional card is to be added
to the PBX.
Following are the options to attend to the Junction calls coming in while the PBX is busy attending a Junction call in Auto
Attendant mode:
Dial #0000 + 1540 # (The 2nd and subsequent caller will not hear anything until the Welcome Message of the 1st call is
over.)
Dial #0000 + 1541 # (The 2nd and subsequent callers will ring on Operator or extensions that are defined in Direct
Ring mode.)

. Auto Attendant Message Modes .

In Auto Attendant Mode, voice messages can be recorded in either of the following two Modes:
8Secs Welcome Message + 6 Secs Busy Message + 6 Secs No Answer message
Or
20 Secs Welcome Message / Company Message
These two procedures are explained below under separate headings.

. Auto Attendant Voice message of 8 Secs .

Three types of messages can be recorded for the following 3 conditions:
Welcome Message (8 Secs)
Busy Message (6 Secs)
No Answer Message (6 Secs)

Procedure to record messages

Dial #0000 + 12 M # - now record the message through the Handset.
Here, M = 1 for Welcome Message
2 for Busy Message
3 for No Answer Message
To listen to the recorded message: Dial #0000 + 13 M # - listen to the message

Options for the case when caller doesn’t dial any number or dials a Wrong Number

When the caller doesn’t dial any number for 5 secs after the DISA message, one of the following 3 options can be set in

the system:
Release the Junction Line
Dial #0000 + 160 #
Transfer the call to Operator
Dial #0000 + 161 #
Transfer the call as defined in Junction Landing in Day/Night Mode
Dial #0000 + 1616 #
Default: The PBX transfers the call to Operator.
Note: When 12M programming is done, the PBX starts working in 8 Secs message mode.

. Auto Attendant Voice message of 20 Secs .

Welcome Message can be made 20 Secs in place of 8 Secs. In this case “Extension Busy Condition” and “Extension No

Answer Condition” are replied by the system in any of the following ways.

To record 20 Secs Welcome Message:
Dial #0000 + 1200 # - now record the Welcome message for 20 secs through the Handset.
To Listen to the 20 Secs Welcome Message: Dial #0000 + 1300 #

Options when called extension is No Answer

When the called extension doesn’t answer, one of the following 3 options can be set in the system:
Release the Junction Line
Dial #0000 + 166 #
Transfer the call to Operator
Dial #0000 + 1660 #
Transfer the call as defined in Junction Landing in Day/Night Mode
Dial #0000 + 1666 #
Default: PBX transfers the call to Operator.

Options when called extension is engaged

When the called extension is engaged, one of the following 4 options can be set in the system:
Allow dialing another extension
Dial #0000 + 165 #
Transfer the call to Operator
Dial #0000 + 1650 #
Transfer the call as defined in Junction Landing in Day/Night Mode
Dial #0000 + 1656 #
Give a Prompt Tone to the called Extension
Dial #0000 + 1655 #
Default: PBX allow dialing another extension
Note: When 1200 # programming is done, the PBX starts working in 20 Secs message mode.

. Auto Attendant - Playing a Company message while the call is ringing on an extension .

Paradoxically, this option works in “Direct Ring Mode” and not “Auto Attendant Mode”.

This feature is for promoting a company’s message by playing Company Message in place of the Ring Back Tone while

the incoming Junction call is ringing on defined Extension/Operator.
Keep the Junction in Auto Attendant Mode.
Record Auto Attendant message in 20 Seconds message mode.
Dial #0000 + 1670 # (Junction calls will ring on the Consoles while the caller will hear recorded message in place of
the Ring Back Tone)
Dial #0000 + 1676 # (Junction calls will ring on the Extensions that are defined in Direct Ring Mode while the caller
will hear recorded message in place of the Ring Back Tone)
Dial #0000 + 167 # (Feature disabled)

. Barge-In .

Extension number 601 and 602 has the facility to barge into any Extension or Junction Line and over hear or talk in
conference.
To listen to a Junction line, dial # 7 J (J = 1 to 4, the Junction to be barged into)
To listen to an Extension, dial * # 77 Ext Number

. Boss Secretary Call .

A BOSS can divert all incoming calls to his Secretary by dialing #81 XXX from its own extension. Where XXX is the
extension number of the Secretary.
To cancel the feature: Dial #81# from the BOSS Extension.
Note: When any extension calls BOSS, the call will go the Secretary.
Secretary extension can hold the call with FLASH and transfer to the BOSS Extension. It is true for internal as well
as Junction calls. Secretary can call the BOSS directly.

. Call Forward .

There are two types of Call Forwarding:

Call Forward Always

An extension can divert all incoming calls to another extension by dialing #81 XXX from its own extension. Where XXX is
the extension number where calls are to be diverted.
To clear this Call Forward Always feature: Dial #81#
This feature can also be programmed from any of the Programming Extensions as explained below:

Dial # 26 NN XXX

Where, XXX= Extension number where Calls are to be forwarded.

NN= The last 2 digits of the original Extension.