CCL COX-848S, COX-880S, COX-16120S, COX-206S Operating & Programming Manual
Operating & Programming Manual
PBX Model: COX- 848S / 880S /16120S\
We extend a warm welcome to you on becoming a part of the Copper Connections family.
Our service support Engineers shall be working hard through our channel partners to ensure your satisfaction
with the product and after sales services.
We welcome your feedback / query at service@copperconnections.com
. Table of Contents .
Introduction
Installation
Terminologies Used
Programming the PBX
Alarm
Allowed Table
Auto Call Back
Auto Call Disconnection
Auto Attendant Operations
Auto Attendant Mode settings
Auto Attendant Message Modes
Auto Attendant Voice message of 8 Secs
Auto Attendant Voice message of 20 Secs
Auto Attendant - Playing a Company message while the call is ringing on an extension
Barge-In
Boss Secretary Call
Call Forward
Call Pick-Up
Call Parking
Checking Extension Number + PBX Version
CLI (Calling Line Identification)
CLI Transferable / Internal CLI
CLI – Digits addition
CLI Recieving Mode (DTMF / FSK / Auto)
CLI Transmitting Mode (DTMF / FSK)
Cold Start
Computer Connectivity – for Call Logging & Call Voice Recording
Conference / Junction to Junction Call Transfer
Date / Time Setting
Day / Night Mode
Denied Table – A
Denied Table – B
Do Not Disturb (DND)
Door Phone
Door Lock
Emergency Call
Extension to Extension call
Flash Time setting
Flexible Numbering
Hold Music - External
Hold Music - Volume Setting
Hot Line to Junction
Hot Line to Extension
Hotel / Office Version
Junction Access During Power Failure
Junction Access Codes / Change
Junction Access in Circular / Sequential Mode
Junction Access Control
Junction Dialing Controls
Junction Call Hold + Transfer + Making multiple calls
Junction Dialing Delay Time
Junction Grouping
Junction Line - FLASH
Junction Line Ring Assignment
Junction Line - Enable / Disable
LCR (Least Call Routing) - Manual
Memory Dialing
Operator Extension Setting
Paging
Password
Redial
Remote Programming
Resetting the PBX programming
Ring Time Settings
Walking Class of Service
Troubleshooting
Technical Specifications
Terms of Warranty
NOTE-Copper Connections reserves the right to alter equipment specifications and description contained herein and
makes no commitment to update or keep current the information herein. All information herein is subject to change
at any time without notice. No part of this publication shall be deemed to be part of any contract or commitment
whatsoever.
- Product specifications and features are subject to changes without prior notice due to our constant endeavor to improve
the product.
- All features mentioned in this manual are not part of standard systems. Some features need optional
hardware/software up-gradation.
- Not every feature in this manual is likely to have been installed in your system or extension.
. Introduction .
All Junction lines of the PBX are Disabled in default. To enable them refer heading “Junction Line - Enable /
Disable“
Model
Junction Lines
Extensions
Door Phones
Door Locks
848S
4 or 8
Numbered as
01 to 08 having
access code as
#101 to #108
8
- Numbered as 6001 to 6048
- 6002 is the Operator.
- Programming can be done from
6001, 6002, 6003 & 6004
4
1 Door Phone
consumes 1
Extension port.
2
2nd Lock
Operation is
OPTIONAL
880S
4 or 8
Numbered as
01 to 08 having
access code as
#101 to #108
- Numbered as 6001 to 6080
- 6002 is the Operator.
- Programming can be done from
6001, 6002, 6003 & 6004
4
1 Door Phone
consumes 1
Extension port.
2
2nd Lock
Operation is
OPTIONAL.
16120S
4, 8 or 16
Numbered as
01 to 16 having
access code as
#101 to #116
- Numbered as 6001 to 6120
- 6002 is the Operator.
Programming can be done from
6001, 6002, 6003 & 6004
4
1 Door Phone
consumes 1
Extension port.
2
2nd Lock
Operation is
OPTIONAL.
. Installation .
Cabling
- All cables of the EPABX should be at least 6” away from the electrical cables.
- They should be at least 12” away from the area of high frequencies like tube light
chokes, Electric Motors, etc. If it is not possible to avoid, then use shielded cables
and earth the shield.
Earthing
Earth connected to the EPABX should not have more than 5 volts on it.
3 PIN AC Plug
GOOD EARTHING
BAD EARTHING
Voltmeter reading between N & E
must be more than 100mV and
less than 5V
If voltmeter reading between
N & E is more than 5V, do
not run the Copper
Connections System on it.
DO NOT SWITCH ON THE PBX WITHOUT EARTH BEING CONNECTED TO THE EARTH PIN OF THE 3
PIN PLUG OF THE MAIN LEAD. ELSE THE PBX COULD GIVE ELECTRIC SHOCK THROUGH THE
EXPOSED METALS OF THE MAIN CABINET.
Location
- The PBX should be installed in a well ventilated area and at a place where there is no chance of liquid spilling over it or
moisture getting into it (Like in the Bathrooms etc).
- Direct sun light should not fall on the PBX.
- The PBX should be installed on the wall at a minimum of 2 ft height from the floor.
Note: The Company’s warrantee voids if the above points are not followed.
Front Panel
Switch Marked “ON / OFF” turns the PBX ON or OFF. (In case of Model 16120S, this switch is given on the rear panel)
LED marked “Power” glows Green when the Power Switch is turned ON.
Back Panel Connections
Do the connections of the PBX as per the connectors described below:
Connectors
Description
AC100/240V
Insert the main lead of the PBX here and connect the 3 pin plug of the lead to a 220V AC supply. Make
sure that the EARTH wire connected to it is coming directly from the point where EARTH is created.
Battery + -
Connect 24V Batteries on these terminals.
FUSE
Use 3A 250V Fuse only
GND
Connect an Earth to this terminal. Along with this the 3rd pin of the 3 Pin plug of the main lead should
also be Earthed. Without Earth being connected, user would get electric shock from the exposed metals
of the main cabinet.
Run
These 2 LEDs blinking indicates that the PBX CPU is running OK.
Line (01 to 16)
Terminate Junction Lines here. 01 represent Junction no-1. Use RJ connector leads supplied with the
system
User (01 to
120)
Terminate Extension wires here. 01 represent SLT Extension no-6001. Use RJ connector leads
supplied with the system
Door
Insert the Stereo Pin of the lead supplied with the PBX. The Shield point of the Plug is the common
point. Whenever, Door Lock operation command is given by any Extension, the “Shield Point” shorts
with the following points of the Jack:
Tip point of the Plug – in case of the 2nd Door Lock
Next to the Tip point of the Plug – in case of the 1st Door Lock
The above shorting acts as a simple switch.
Broadcast
Insert the 3 pin Stereo plug of the lead here. The other end of the lead is to be inserted in the MIC
socket of the PC. In case of Paging through PA Amplifier, this other end is to be connected to the AUX
In Put of PA Amplifier. The Shield point to be connected to the Ground point of AUX IN and TIP/next to
TIP point are to be connected to the – ve of AUX IN. Refer heading “Computer Connectivity – for Call
Logging & Call Voice Recording” for further details.
Music
Use the same Stereo 3 pin lead and insert one end here. The other end to be connected to External
source. If the external source is Mono then short the tip and next to Tip point of the Stereo 3 pin plug.
COM
Connect the RJ connector of lead (RJ to RS232 Lead) to this socket for interfacing a PC with PBX. The
other end of the lead is to be connected to a 9 Pin Serial Port of the PC.
Precautions:
- The Mains AC socket from where the PBX is given 220 V AC, should be separately made by taking direct connections
from the MCB Box and no other Electrical appliance should be connected on this point.
E.
N. L
. Terminologies Used .
Junction Lines - Telephone Lines provided by the Department of Telecom.
Extension Lines - Extension Lines mean the EPABX extension lines.
SLT - Single Line Telephone. It represents the same meaning as “Extension Lines”
. Programming the PBX .
To program most of the feature mentioned in this manual, programming Password is to be entered from any of the first 4
extensions (6001, 6002, 6003, 6004) through the following command:
#0000 (Here, 0000 is the default Password)
In case of any mistake while programming, dial to reset or else keep the Handset down and pick up again.
Whenever a correct input is entered, PBX will give one single acceptance tone and when wrong input is given, it will give
three tones.
Optionally most of the programming can be done from a PC if optional “PC Interface Card” is installed and a PC is
connected to the PBX.
. Alarm .
Alarm calls can be set for extensions from any of the programming extensions (or even from own extension) as described
below:
To set Alarm from SLT programming extensions:
Dial #0000 05 NN HH MM #
Where, NN = Last 2 digits of the extension number
HH = 00 – 23 Hours
MM = 00 - 59 Minutes
Dial #0000 05 # (To clear Alarm of all extensions)
Dial #0000 05 NN # (To clear Alarm of “NN” extension)
To set Alarm from your own SLT extension: Dial # 4 HH TT
To set Alarm from KTS: Pick Up Handset
Dial # 4
Use Jog Dial to select Extension and to enter the Time
Press “SP-PHONE” key to select any of the parameter.
Press “SP-PHONE” key again to Exit.
. Allowed Table .
Numbers to be allowed to extensions whose L = 0, are to be defined in this table. For value of L refer “Junction Dialing
Controls”.
This table has 16 Locations.
Procedure: Dial #0000 + 43 QQ ABCD#
Where QQ= 01 to 16 (16 Locations of the Table)
ABCD= The starting 4 digits of the Tel numbers to be allowed to extension.
For less than 4 digits, dial # at the end of digits.
To clear this Table, Dial #0000 + 43 #
To clear a particular location of this table, Dial #0000 + 43 QQ #
. Auto Call Back .
From Busy Junction Lines
To get a call back when any of the busy Junction lines get free, following is the procedure:
Dial 9
Get engaged tone
Dial #
Keep the handset down.
As soon as any one of the busy Junction lines gets free, the Extension will ring. It will ring once and the user can pick
handset within 10 secs to get connected to the Junction line.
From Busy Extensions
To get a call back when any of the busy Extension gets free, following is the procedure:
Dial Extension Number
Get engaged tone
Dial #
Keep the handset down.
As soon as the busy Extension gets free, the called and calling Extensions will ring simultaneously.
. Auto Call Disconnection .
Selected extensions can be programmed to disconnect Out going Junction call after talking for a set time.
Procedure: Dial #0000 + 6 NN TT #
Where, NN= Last 2 digits of the Extension Number.
TT= 01 to 99. Time in minutes after which the Junction call is to be disconnected.
Note: In default there is no restriction.
: This auto call disconnection is not applicable on incoming Junction calls.
To cancel this feature: Dial 6 NN 00 #
. Auto Attendant Operations .
When the PBX is operated in this mode, the Junction caller gets a welcome message.
Thereafter there could be different situations explained below:
- If the Caller dials an extension (other than the Operator) and the extension is busy, the call will ring on the Operator.
At this moment the extension gets an Alert tone.
However, the engaged extension can still pick the call through the following process:
Hold the previous call by FLASH
Dial # 9
FLASH to Hold this call or keep Handset down to disconnect this call
Dial # 9 to retrieve the previous call.
- If the caller dials 0 for Operator & the operator is busy, following would be the options:
The call will ring on the 2nd Operator, if it is made in the PBX. If not then the Operator will get an alert tone. The
Operator can then attend the 2nd call as per the following procedure:
Press HOLD key
Dial # 9
Talk to the 2nd call
Keep the Handset back to disconnect the 2nd call or press HOLD to hold
the 2nd call as well.
Press the DSS key of the 1st call and talk.
Similarly, more than 2 calls can be attended.
Note: If 2 Operators are made and both of them are busy then the incoming call will alert the 1st Operator with a
tone. The 1st operator can then attend to it with the same process as explained above.
. Auto Attendant Mode settings .
To set one or all the Junction lines in Auto Attendant mode:
Dial #0000 + 10 # (To set all the Junction lines in Auto Attendant Mode)
Dial #0000 + 10 J # (To set Junction line number J in Auto Attendant Mode)
Where, J = 01 to 16 representing 1stto 16th Junction Line.
Note: In default all the Junction lines are in Direct Ring Mode
: When a junction is set in “Auto Attendant Mode”, “Direct Ring Mode” automatically gets cancelled.
Define Day and Night Operation of Auto Attendant with following program:
Enable Auto Attendant in Day as well as Night Mode: Dial #0000 + 0440#
Enable Auto Attendant only in Day Mode: Dial #0000 + 0441#
Enable Auto Attendant only in Night Mode: Dial #0000 + 0442#
Simultaneous 2 Junction calls in Auto Attendant Mode
The PBX can attend a Junction call at a time. To attend to 2 Junction calls simultaneously an Optional card is to be added
to the PBX.
Following are the options to attend to the Junction calls coming in while the PBX is busy attending a Junction call in Auto
Attendant mode:
Dial #0000 + 1540 # (The 2nd and subsequent caller will not hear anything until the Welcome Message of the 1st call is
over.)
Dial #0000 + 1541 # (The 2nd and subsequent callers will ring on Operator or extensions that are defined in Direct
Ring mode.)
. Auto Attendant Message Modes .
In Auto Attendant Mode, voice messages can be recorded in either of the following two Modes:
8Secs Welcome Message + 6 Secs Busy Message + 6 Secs No Answer message
Or
20 Secs Welcome Message / Company Message
These two procedures are explained below under separate headings.
. Auto Attendant Voice message of 8 Secs .
Three types of messages can be recorded for the following 3 conditions:
Welcome Message (8 Secs)
Busy Message (6 Secs)
No Answer Message (6 Secs)
Procedure to record messages
Dial #0000 + 12 M # - now record the message through the Handset.
Here, M = 1 for Welcome Message
2 for Busy Message
3 for No Answer Message
To listen to the recorded message: Dial #0000 + 13 M # - listen to the message
Options for the case when caller doesn’t dial any number or dials a Wrong Number
When the caller doesn’t dial any number for 5 secs after the DISA message, one of the following 3 options can be set in
the system:
Release the Junction Line
Dial #0000 + 160 #
Transfer the call to Operator
Dial #0000 + 161 #
Transfer the call as defined in Junction Landing in Day/Night Mode
Dial #0000 + 1616 #
Default: The PBX transfers the call to Operator.
Note: When 12M programming is done, the PBX starts working in 8 Secs message mode.
. Auto Attendant Voice message of 20 Secs .
Welcome Message can be made 20 Secs in place of 8 Secs. In this case “Extension Busy Condition” and “Extension No
Answer Condition” are replied by the system in any of the following ways.
To record 20 Secs Welcome Message:
Dial #0000 + 1200 # - now record the Welcome message for 20 secs through the Handset.
To Listen to the 20 Secs Welcome Message: Dial #0000 + 1300 #
Options when called extension is No Answer
When the called extension doesn’t answer, one of the following 3 options can be set in the system:
Release the Junction Line
Dial #0000 + 166 #
Transfer the call to Operator
Dial #0000 + 1660 #
Transfer the call as defined in Junction Landing in Day/Night Mode
Dial #0000 + 1666 #
Default: PBX transfers the call to Operator.
Options when called extension is engaged
When the called extension is engaged, one of the following 4 options can be set in the system:
Allow dialing another extension
Dial #0000 + 165 #
Transfer the call to Operator
Dial #0000 + 1650 #
Transfer the call as defined in Junction Landing in Day/Night Mode
Dial #0000 + 1656 #
Give a Prompt Tone to the called Extension
Dial #0000 + 1655 #
Default: PBX allow dialing another extension
Note: When 1200 # programming is done, the PBX starts working in 20 Secs message mode.
. Auto Attendant - Playing a Company message while the call is ringing on an extension .
Paradoxically, this option works in “Direct Ring Mode” and not “Auto Attendant Mode”.
This feature is for promoting a company’s message by playing Company Message in place of the Ring Back Tone while
the incoming Junction call is ringing on defined Extension/Operator.
Keep the Junction in Auto Attendant Mode.
Record Auto Attendant message in 20 Seconds message mode.
Dial #0000 + 1670 # (Junction calls will ring on the Consoles while the caller will hear recorded message in place of
the Ring Back Tone)
Dial #0000 + 1676 # (Junction calls will ring on the Extensions that are defined in Direct Ring Mode while the caller
will hear recorded message in place of the Ring Back Tone)
Dial #0000 + 167 # (Feature disabled)
. Barge-In .
Extension number 6001 and 6002 has the facility to barge into any Extension or Junction Line and over hear or talk in
conference.
To listen to a Junction line, dial # 71 J
Where, J=01 to 16, the Junction to be barged into.
To listen to an Extension, dial * # 72 Ext Number
. Boss Secretary Call .
A BOSS can divert all incoming calls to his Secretary by dialing #81 XXXX from its own extension. Where XXXX is the
extension number of the Secretary.
Loading...