Cayan VX520 Installation Manual

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VX 520

Installation Guide

Included:

• Ethernet cable

• Power cable

• Phone jack

• One roll of paper

• Warranty paperwork

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Paper receipt feed

Cancel key

EMV card slot

Enter key

Backspace/clear key

Magstripe reader

Programmable Function (PF keys)

Alpha key

his guide answers some common questions that you might have when using the VX520. We’re here for you 24/7/365, so feel free to contact us if you need assistance or have any questions.

TECHNICAL SUPPORT • 800.941.6557

Turn the VX520 upside-down, and remove the rear cover as shown to view the connection ports.

Setting up your terminal to use a dial-up connection

Important: If you want to use a dial-up connection for your

terminal, you must connect to a dedicated analog phone line. Digital and VOIP lines do not support this connection method.

Connect one end of the phone cord to the telephone port on the terminal, and connect the other end to your telephone jack.

POWER PORT

Accessing the connection ports

ETH

RS232

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Accessing the connection ports

ETH

RS232

Setting up your terminal to use an Ethernet connection

Turn the VX520 upside-down, and remove the rear cover as shown to view the connection ports.

Setting up your terminal to use a dial-up connection

Connect one end of the Ethernet cable to the ETH port on the terminal, and connect the other end to an available port on your router/switch.

Powering the terminal

Connect the round end of the power cord into the power port on the bottom of the terminal, then plug the adapter into a power socket.

Important: If you want to use a dial-up connection for your terminal, you must connect to a dedicated analog phone line. Digital and VOIP lines do not support this connection method.

Connect one end of the phone cord to the telephone port on the terminal, and connect the other end to your telephone jack.

POWER PORT

RS-232 PORT

RJ-11 TELEPHONE PORT

Tidying the cords

Run all cords in the terminal over the back of the device, and attach the rear cover.

Accessing the SoftPay home screen to start processing transactions

The SoftPay home screen is the starting point for all of your transactions, and for many of the troubleshooting tasks.

From the main menu, press F3 (SOFTPAY – FDMS) to access the SoftPay home screen. (The SoftPay home screen displays the Sale, Refund, and Void options.)

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Setting up your terminal to use an Ethernet connection

ETH

RS232

Adjusting the header or footer of the receipt

Connect one end of the Ethernet cable to the ETH port on the terminal, and connect the other end to an available port on your router/switch.

ETHERNET PORT

HOST USB PORT

CLIENT

USB PORT

Powering the terminal

Connect the round end of the power cord into the power port on the bottom of the terminal, then plug the adapter into a power socket.

The receipt header and footer typically contain information about your business such as your company name, address, phone number, web address, and any other information you want to include.

1) From the SoftPay home screen, press 6 on the keypad. (The SoftPay home screen displays the Sale, Refund, and Void options.)

2) Press F3 (Terminal).

3) Press F2 (View).

4) Press F2 (Next) to cycle through the receipt lines. For example, press F3 (Next) three times to display Header Line 1.

• If you pass the line you want to change, press F1 (Previous) to cycle to the previous line.

5) To edit the current line, press F3 (Edit).

RS-232 PORT

RJ-11 TELEPHONE PORT

Tidying the cords

Run all cords in the terminal over the back of the device, and attach the rear cover.

Accessing the SoftPay home screen to start processing transactions

The SoftPay home screen is the starting point for all of your transactions, and for many of the troubleshooting tasks.

6) Press the Backspace key to delete the existing text.

7) Use the keypad and Alpha key to enter new text as follows:

a) Press the key which displays the letter that you want to insert.

CAPK Error File Not Found

This error occurs if you have not updated the terminal to accept the type of card which the customer is trying to use.

1) From the SoftPay home screen, press Enter. The SoftPay home screen displays the Sale, Refund, and Void options.)

2) Press F3 (Setup).

3) Type the password as follows:

From the main menu, press F3 (SOFTPAY – FDMS) to access the SoftPay home screen. (The SoftPay home screen displays the

Sale, Refund, and Void options.)

• Press 1, Alpha, Alpha, 6, 6, 8, 3, 1.

• Press Enter.

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CAPK Error File Not Found

This error occurs if you have not updated the terminal to accept the type of card which the customer is trying to use.

1) From the SoftPay home screen, press Enter. The SoftPay home screen displays the Sale, Refund, and Void options.)

2) Press F3 (Setup).

3) Type the password as follows:

• Press 1, Alpha, Alpha,

6, 6, 8, 3, 1.

• Press Enter.

Adjusting the header or footer of the receipt

The receipt header and footer typically contain information about your business such as your company name, address, phone number, web address, and any other information you want to include.

1) From the SoftPay home screen, press 6 on the keypad. (The SoftPay home screen displays the Sale, Refund, and Void options.)

2) Press F3 (Terminal).

3) Press F2 (View).

4) Press F2 (Next) to cycle through the receipt lines. For example, press F3 (Next) three times to display Header Line 1.

• If you pass the line you want

to change, press F1 (Previous) to cycle to the previous line.

5) To edit the current line, press F3 (Edit).

6) Press the Backspace key to delete the existing text.

7) Use the keypad and Alpha key to enter new text as follows:

a) Press the key which displays the letter that you want to insert.

b) Press the Alpha key to cycle through the letters until you reach the letter you want to insert.

• For example, to enter the letter “C” press 2 on the keypad, then press the Alpha key three times.

c) Repeat steps a) and b) until your text is complete.

8) When you have finished your changes, press Enter.

9) Repeat steps 4) – 8) to change the text in any other lines.

10)Press the Cancel key

three times to return to the SoftPay home screen.

CLIENT

USB PORT

4) Press the leftmost purple key five times.

5) Press F3 (EMV Key Update).

• The terminal may take up

to five minutes to down load the updates. Once the download is complete, the screen displays “Download Complete”.

6) Press the Cancel key five times to return to the SoftPay home screen.

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Power Fail Recovery

This error occurs if the terminal loses power during a transaction. To clear the error, complete the following steps:

1) From the Power Fail Recovery screen, press Enter.

2) Press F1 (Yes).

The terminal does not detect cards – the screen shows “Commserver SoftPay”

SoftPay home screen needs to be active to process cards. (The SoftPay home screen displays the Sale, Refund, and Void options.)

• Press F3 (SoftPay – FDMS) to access the SoftPay home screen.

The terminal prompts for a password when running transactions

The terminal’s keypad is locked. To unlock the keypad, complete the following steps:

1) From the SoftPay home screen, press 8 on the keypad. (The SoftPay home screen displays the Sale, Refund, and Void options.)

2) Type the password as follows:

a) On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1.

b) Press Enter.

3) Press F2 (No).

I need to add an extra number to dial an outside line (PABX)

1) From the SoftPay home screen, press 6 on the keypad. (The SoftPay home screen displays the Sale, Refund, and Void options.)

2) Press F2 (Phone).

3) Press F2 (View).

4) Press F3 (Edit).

5) Enter the code which the terminal needs to access

an outside line, then press Enter.

6) Press F4 (Exit).

7) Press F2 (OK) to save your changes.

8) Press Cancel twice to return to the SoftPay home screen.

Included:

• Ethernet cable

• Power cord

• Phone jack

• One roll of paper

• Warranty paperwork

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I need to change the date or time on the terminal

Power Fail Recovery

1) From the SoftPay home screen, press Enter. (The SoftPay home screen displays the Sale, Refund, and Void options.)

2) Press F2 (Setup).

3) Type the password as follows:

a) On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1.

b) Press Enter.

4) Press the leftmost purple key four times.

Datawire 1007/1008 error

These are connection errors.

1) Check that the Ethernet cable is plugged into the ETH port.

5) Press F4 (Date/Time).

6) Use the keypad to type the correct date, in the format (MMDDYYYY), then press Enter.

7) Use the keypad to type the correct time, in 24-hour time format (HHMMSS), then press Enter.

8) Press Cancel twice to return to the SoftPay home screen.

This error occurs if the terminal loses power during a transaction. To clear the error, complete the following steps:

1) From the Power Fail Recovery screen, press Enter.

2) Press F1 (Yes).

The terminal does not detect cards – the screen shows “Commserver SoftPay”

SoftPay home screen needs to be active to process cards. (The SoftPay home screen displays the Sale, Refund, and Void options.)

• Press F3 (SoftPay – FDMS) to access the SoftPay home screen.

The terminal prompts for a password when running transactions

The terminal’s keypad is locked. To unlock the keypad, complete the following steps:

1) From the SoftPay home screen, press 8 on the keypad. (The SoftPay home screen displays

the Sale, Refund, and Void options.)

2) Unplug the power cord, leaving the Ethernet

cable attached, and wait five seconds.

3) Plug the power cord back in, and run a test transaction.

If the terminal still displays the error, follow these steps:

1) From the SoftPay home screen, press * on the keypad. (The SoftPay home screen displays the Sale, Refund, and Void options.)

If the terminal still displays the error, contact the Support Team.

2) Press F2 (Commserver).

3) Press the purple key immediately to the right of the Alpha key.

4) Press F4 (Repair).

I need to add an extra number to dial an outside line (PABX)

1) From the SoftPay home screen, press 6 on the keypad. (The SoftPay home screen displays

the Sale, Refund, and

Void options.)

2) Press F2 (Phone).

3) Press F2 (View).

4) Press F3 (Edit).

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941.6557

I need to change the date or time on the terminal

1) From the SoftPay home screen, press Enter. (The SoftPay home screen displays the Sale, Refund, and Void options.)

2) Press F2 (Setup).

3) Type the password as follows:

a) On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1.

b) Press Enter.

4) Press the leftmost purple key four times.

Datawire 1007/1008 error

The terminal is prompting for a server number when I don’t want it to, or it is not prompting for a server number when I want it to.

1) From the SoftPay home screen, press Enter on the keypad. (The SoftPay home screen displays the Sale, Refund, and Void options.)

2) Press F2 (Setup).

3) Type the password as follows:

• On the keypad, press 1,

Alpha, Alpha, 6, 6, 8, 3, 1.

• Press Enter.

4) Press the leftmost purple key.

5) Press F1 (Terminal)

6) Press F2 (Next) nine times.

These are connection errors.

1) Check that the Ethernet cable is plugged into the ETH port.

2) Unplug the power cord, leaving the Ethernet

cable attached, and wait five seconds.

3) Plug the power cord back in, and run a test transaction.

If the terminal still displays the error, follow these steps:

1) From the SoftPay home screen, press * on the keypad. (The SoftPay home screen displays the Sale,

Refund, and Void options.)

Switching from dial-up to IP communication

1) From the SoftPay home screen, press 6 on the keypad. (The SoftPay home screen displays the Sale, Refund, and Void options.)

2) Press F4 (Communications).

3) Press F2 (View).

4) Press F3 (Edit), then F2 (Next) until the bottom left of the screen displays “New: Commserver”.

5) Press F3 (Select).

6) Press F2 (Next) three times until the screen displays “FDMS Settle Comm.”

7) Press F3 (Edit).

• If the terminal is prompting for a server number, and you want to disable the feature, press F1 (None).

• If you want to the terminal to prompt for a server

press F3 (Prompt).

8) Press F4 (Exit).

9) Press F2 (OK).

10) Press Cancel twice to return to the SoftPay

home screen.

7) Press F3 (Edit), then F2 (Next) until the bottom

left of the screen displays “New: Commserver”.

8) Press F3 (Select).

9) Press Cancel three times to return to the SoftPay home screen.

10) Unplug the device for five seconds, and then plug it in.

11) After the terminal reboots, press F3 (SOFTPAY – FDMS), and run a test transaction.

If the terminal still displays the error, contact the Support Team.