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CATGENIE A.I.
ACCLIMATION
MANUAL
The World's Only Self-Washing Cat Box™
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GETTING STARTED
START WITH CONFIDENCE.
The CatGenie team has helped close to a half a million cats and their owners transition to a litterfree life with CatGenie. We consulted with cat behaviorists and trainers to ensure we offer the best
guidance and have spent close to two decades working with cats and their owners. That is why
we say with condence that nearly all cats CAN transition to exclusive use of a CatGenie. Your
approach to the transition is critical to the process. It is key to support your cat as they acclimate
to using the CatGenie.
Every cat is different and they will need you to lead
the way calmly and condently as you introduce
the CatGenie.
BE PATIENT.
While most cats accept the CatGenie quickly, some
cats can take a couple of weeks or more to get used to
the change. Be prepared to take as much time as your
cat needs to transition fully to using the CatGenie. Be
gentle but stick to a procedure and be consistent. We
offer a 90-Day Money Back guarantee so there is no
need to rush or force a cat before they are ready.
Once a cat is shown a Bowl of Granules, 90% know
exactly what it is for and will use it to go almost immediately. But sometimes a cat will need a little
more time to accept changes. It is safe and normal for a cat to refrain from “going” in the rst 24 to
48 hours after a change in their waste disposal setup so don’t panic if they need more time than
you think they will.
BE POSITIVE.
When your cats are rst learning to use the CatGenie, make sure
to praise and reward them with treats when they use it or show
interest in it. Don’t over crowd them and never force them into the
CatGenie. This could give them a lasting negative impression of
the new appliance. Just stay calm, use a positive voice and be
very casual about the introduction.
KEEP MOVING FORWARD.
If some of your cats are using the CatGenie but others are actively
resistant or generally disinterested, don’t revert back to the litter
box. This will confuse the cats who have successfully acclimated.
Instead continue testing the acclimation options for the resistant
cat and let the CatGenie work its magic for the cats who have
already acclimated.
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FREQUENTLY ASKED QUESTIONS
How long will it take for my cat to
consistently use the CatGenie?
More than 90% of cats adjust within a few
days. However, cats do all have their own
personalities and adjust to new things
in their environment at their own pace.
Carefully read through our suggested
approaches to acclimation and customize
to suit your cat as best you can. Be positive
and patient. Nearly all cats will have
adapted to life with CatGenie by the end of
the rst month.
How oen should I run my CatGenie
cleaning cycle?
We recommend running your CatGenie at
least twice per day, per cat to ensure peak
performance. I.E. 2 times per day for 1 cat,
4 times per day for 2 cats, 6 times per day
for 3 cats.
What happens if my cat enters the
bowl during a cycle?
While this rarely happens, the GenieEyes
will detect that your cat has entered the
bowl and Pause the cycle until he has
safely exited. After 1 minute, if clear, the
Cycle will automatically resume
and complete.
How many cats can use each
CatGenie Unit?
Up to three cats can use one CatGenie
Unit, but only if the cleaning cycles are
being run by Cat Activation- meaning the
box will always be clean for the next cat.
If you prefer Time Activation or Manual
Mode, we recommend one CatGenie for
every two cats in your home. Most families
with more than 2 cats prefer to have
multiple CatGenies.
What happens if the unit is
scheduled to start but my cat is in
the bowl?
The GenieEyes will sense that your cat
is using the CatGenie and will not run a
cycle until 10 minutes after he has safely
exited the bowl. If another cat enters before
the cycle begins, it will delay the cycle for
another 10 minutes.
My cat likes to dig more than most
in his litter box – should I add more
than one box of Granules?
No, do not overll. Only ll the Washable
Granules to the “Fill Line” indentation on
the bowl. Too many or too few Granules
can cause improper cleaning and or
separation of waste.
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HOW TO BEGIN
Below you will find several variations of how to help your cat successfully use the
CatGenie. Always feel empowered to personalize these processes to your cat’s needs –
you know them best.
If you aren’t sure which will work best for your cat, please don’t hesitate to give our
Customer Support Representatives a call at 1-877-735-3927. We’re here to help!
OPTION ONE: THE BASICS
OPTION ONE: THE BASICS
The following approach is successful in acclimating more than 90% of cats to using the CatGenie.
We recommend starting with this approach and if one or more of your cats is still not acclimated,
try Option Two.
Step 1:
Set up your CatGenie (Reference your Setup Manual for instructions) and run a full cycle to
familiarize yourself with what to expect. We recommend NOT having your cats in the room for this
rst cycle as it may startle them without the proper introduction and your full attention.
Step 2:
Once the CatGenie has nished its cycle, allow your cats to investigate it, but be sure that the
unit is NOT on Automatic cleaning just yet (Cat Activation or Time Activation). Simply press the
Auto button to turn off Automatic mode. Allow them to approach the Unit at their own pace. Once
they are near the Unit, treat and praise them while they explore to attach positivity to the new
appliance. Don’t make a fuss over the Unit itself- act normal and natural.
Step 3:
If the CatGenie is located in a different location than the old litter box, place the old litter box near
the CatGenie. NOTE: If you are moving the old box a long distance, it may be necessary
to move it a little at a time to not alarm your cat, and delay setting up your CatGenie until
they are comfortable using their existing cat box in the new location.
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OPTION ONE: THE BASICS (CONTINUED)
Allow your cats to investigate the
CatGenie, giving treats and praise. Don’t
make a fuss over the Unit. Act normal.
Keep old litter box and CatGenie together
until cat switches, then remove and
dispose of old litter box.
Step 4:
Don’t clean the old litter box. Most cats will naturally be turned off by the dirty litter box and drawn
to the fresh, clean CatGenie. Continue to run the CatGenie on Manual mode for a few days, once
or twice per day per cat even if you don’t think they are using it. Cat urine will not show on the
Washable Granules, so they may be using the unit without your knowledge. Additionally, running
the cycles will help your cat adjust to the sounds, sights and smells of the CatGenie.
Step 5:
For the rst few weeks, always run the CatGenie manually, once or twice per day per cat.
Some cats may be startled by the sights and sounds of the cycle running, so you'll want to run it
manually to control their experience with the new unit. Once your cats are comfortably using the
CatGenie, you can transition to using the Automatic Modes to run cycles. Cat Activation is the
best way for you and your cats to enjoy the cleanest, best performing CatGenie possible (when
using Cat Activation, Sanisolution Cartridges perform 2x the number of washes – 240 instead
of 120.) Access cycle settings in the CatGenie app. Reference page 14 of the Operation Manual
for details.
Step 6:
Once all cats are consistently using the CatGenie, remove and dispose of the old litter box. If
after four days the old box is dirty, you can also remove it to push the transition to the CatGenie.
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OPTION TWO
OPTION TWO
This option may be best if your cat has been particularly sensitive to changes in their litter in the
past. You may want to order an additional box or two of Washable Granules if you use this method.
Step 1:
Add Granules on top of your cat's existing litter and box. Scoop solids and clean out liquid waste
daily. Gradually increase the percentage of Granules vs Litter over time.
Step 2:
Once your cats are using mostly Washable Granules in the old litter box, add fresh Granules to
the CatGenie, and proceed with the process as indicated in Option One.
Variation: Use only Washable Granules in their litter box until they have adapted to their use.
TIP: If having trouble getting your cat
to use the Granules, mix them with litter,
BUT ONLY in the litter box. Toss entire
contents once the cat litter box is soiled.
WARNING: Do NOT mix cat litter or
add used litter with Washable Granules
in the CatGenie Bowl. Cat litter causes
severe damage to the CatGenie and
using it voids your Warranty.
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CLEANING MODE OPTIONS
Because every home and every cat has different needs, we have designed CatGenie to give you three options for
cleaning cycles for your unit.The CatGenie is set to Cat Activation as its default setting, and we recommend Cat Activation
for a longer-lasting, better working CatGenie. Please reference page 14 of your Operation Manual for instructions on
programming your unit.
THREE CLEANING OPTIONS:
MANUAL
Push the Start button
anytime you want to clean
the CatGenie. Use this
option when CatGenie is in
Sleep Mode, between Auto
Start Cycles, or during Cat
Acclimation process.
CAT ACTIVATION
The CatGenie detects when a
cat uses the unit, and runs a
cleaning cycling after a userset delay period.
CatGenie A.I. users can set
custom delay times in the app.
TIME ACTIVATION
The CatGenie will automatically
clean from 1 to 4* times a day
depending on the number of
cats. Runs 24, 12, 8, or 6 hours
per day depending how you
have programmed your unit.
*CatGenie A.I. can run up to 8 cycles.
WE RECOMMEND CAT ACTIVATION FOR MORE WASHES AND A MORE EFFICIENT UNIT
In Cat Activation mode, CatGenie cleans after your cats use it. So your CatGenie never has a chance to
get dirty, smelly, or full of germs. It’s the most efcient setting because your CatGenie will dispense less
solution per cycle and will double the washes per cartridge from 120 washes to 240 washes. It’s like having
two Cartridges in one! Tests prove that in Cat Activation mode, the CatGenie runs 10 times more efciently.
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If none of the above helps, call CatGenie Customer Support at 1-888-7353927 or email at [email protected]. Our Customer Support Team is
available M-F 9am-10pm EST and weekends 10am-7pm.*
*Please consult website for any schedule changes or updates
NEED HELP?
USE THESE RESOURCES:
OPERATION MANUAL
Included with your CatGenie unit, the Operation Manual contains
essentially everything you need to get started, program, and troubleshoot
your CatGenie.
ONLINE VIDEOS
CUSTOMER SUPPORT
Go to youtube.com/CatGenieCatBox for visuals on how to set up, clean,
program, troubleshoot, and more.
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