CASTLE Care-Call User Manual

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Personal Emergency Response System

User Guide

RINS1181-2

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Your Professional Installer:

CONTACT NUMBER

Ten step quick setup

Every possible feature of your Voice-garde system is covered

within this user guide. However, we realise that you may be in

a hurry and need to begin by using only the standard features.

Here are the ten essential steps to get your Voice-garde working:

Entering the settings menu Page 7

Changing the language Page 9

Entering the date and time Page 10

Entering the alarm sequence contact numbers Page 11

Recording the alam messages Page 16

Adjusting speaker volume levels Page17

Entering fastdial numbers Page 19

Changing the security PIN number Page 20

The speech pendant Page 21

The speech pullcord Page 21

Cancelling an alarm Page 25

Making Calls Page 26

Answering Calls Page 29

COMPANY AND INSTALLER NAME

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Contents

2 Ten step quick setup

4 Introductio

n

5 Using your Castle Care-Cal

l

5 The home unit
6 The home unit standby scree

n

7 Entering the Settings men

u

8 Options within the Settings men

u

9 Changing the languag

e

10 Entering the date and tim

e

11 Entering the alarm sequence contact number

s

16 Recording your alarm message(s

)

17 Adjusting speaker volume level

s

18 Setting a pre-alarm tim

e

19 Entering fastdial number

s

20 Changing the security PIN numbe

r
21 The speech pendant
21 The speech pullcord
22 Common question

s

23 Triggering an alar

m

24 When the called party respond

s

25 Cancelling an alar

m

26 Making call

s

29 Answering call

s

30 Status

32 Other informatio

n

32 Standby screen configuration alarm
33 Troubleshooting
35 Replacing the home unit backup batter

y

36 Inserting speech pendant batterie

s

37 Inserting speech pullcord batterie

s
38 Registering the pendant(s) and pullcord(s

)

39 Deregistering a pendant or pullcor

d

40 Monitoring protocol

s
41 Safety
41 Rechargeable battery detail

s

41 Ringer equivalence number (REN

)

41 Battery disposa

l

42 Warranty

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1 Press the

button on
your
speech
pendant
or pull a
speech
pullcord.

2 The home unit

begins dialling
your emergency
contacts.

3 When a

response is
achieved, you
can talk directly
with the person
through your
speech
pendant,
speech
pullcord or the
home unit.

speech
pendant

home
unit

Introduction

Welcome to Castle Care-Call, a system that provides the great reassurance of
direct communication with people who can help when you need them most.
The Castle Care-Call system comprises two (or possibly three) main items:

• A

home unit that connects to a power socket and a telephone line;

• A

speech pendant which you carry with you at all times while at home,

• One or more optional

speech pullcords, which can be mounted in areas of

particular hazard, such as your bedroom or near to your toilet.

The idea is simple, whenever you require assistance, just press the large red
button on either the speech pendant or home unit, or pull the cord of a nearby
speech pullcord. Your home unit will then begin to dial the first of your chosen
phone numbers. Once a successful call is made, you can then speak directly
with the person through whichever device you used to sound the alarm: the
speech pendant, the speech pullcord, or the home unit.

The list of phone numbers that your home unit calls is up to you. They could
include your near neighbours, friends, family, the emergency services or a
specialised 24-hour monitoring centre. We recommend that your professional
installer make these changes for your convenience and peace of mind.

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Using your Castle Care-Call

Your Castle Care-Call system has been designed to be straightforward to use
and a reassuring addition to your home. Castle Care-Call comprises three
items:

• Speech pendant: you need to carry this compact device with you at all times
around your home - see page 21

• Speech pullcord: this can be fixed to the ceiling like a light switch to help you
raise an alarm when if your pendant is unavailable - see page 21

• Home unit: this is the main control centre and the unit that does the dialling.

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Red alarm button

Press this to trigger
an alert.

Display panel

Indicates current
mode and shows the
options available.

Soft buttons

These eight buttons illuminate
whenever they are available
and, when pressed, select the
option shown on the adjacent
line of the display panel.

The home unit

Top corner keypad

These buttons, hidden
behind a flap, are used
to enter numerals and
characters.

Volume buttons

These two buttons illuminate whenever
they are available and increase or
decrease volume at necessary stages,
such as during a call. However, they
also serve as up/down controls within
certain menus.

Green cancel button

Press this to cancel an
alarm or cancel incoming/
outgoing calls.

Microphone

Speaker

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Press one of the illuminated buttons to choose the adjacent option shown on
the display panel.

From the standby screen you can choose:

PHO NE Use the top corner keypad to make a phone call just as if using a

normal telephone – see page 26

FAS TDIA L Allows you to quickly call any of six named people (their numbers

are stored within the home unit) – see page 27

RED IAL Allows you to re-call the last phone number dialled from the

home unit – see page 29

STA TUS Allows you to check the condition of various items, such as the

various batteries, the mains supply and the alarm log – see

page 30

MEN U Choose this option to enter the main settings menu. You will be

requested to enter a four-digit PIN number – See page 7

ALA RM This option appears (accompanied by warning beeps) only when

either a problem has been detected, or an alarm call from either
the home unit, speech pendant or speech pullcord has been
registered - see page 32

Other options that are regularly available within menus

BAC K The lower left soft button is most often

used as a way to exit from your current
menu level to the previous level.

ENT ER/ST ORE The lower right soft button is usually

the one that you press to move to the
next level or confirm an action.

The home unit standby screen

When the home unit is switched on but not involved in any operation or alarm
state, the display panel will show the following:

This is called the standby screen
and offers a number of options.

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Entering the Settings menu

The Settings menu is where all of the configuration steps for the home unit,
speech pendant(s) and speech pullcord(s) take place.

To enter the Settings menu

1 From the standby screen, press the

MENU soft button (the lower right button).

The display will show ENT ER P IN.

2 Open the flap and use the top corner keypad to enter the four digit PIN

number. At default the PIN number is

1234.

3 Press the

ENT ER soft button. The SE TTING S menu screen will be displayed:

The full list of settings options are shown on the next page.

Note: If no button is pressed, the home unit will automatically revert back to
the standby screen after one minute.

To select an option

1 Use the volume buttons to move up and down the list until the required option

is level with the

symbol.

2 Press the

ENT ER soft button to select the option.

These symbols indicate that the
volume keys ( & ) can be used
to move down and up the menu.

This symbol
indicates the
option that will
be selected if
you press the
ENTER button.

These are the two
options that are
currently visible
within the list. Use
the volume keys
to show the other
options within the
list.

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Options within the Settings menu

The SET TING S menu comprises the following options:

LANGUA GE Chooses the language in which the menu prompts are

displayed.

DATE & TI ME Sets the date and time details that are used within the

standby screen and the alarm log.

ALARM SEQ UENCE This is where the emergency contact details are stored. The

phone numbers listed in this section will be dialled when an
alarm is triggered.

ALARM MES SAGE Allows you to record the voice message that will be played

to the emergency contact when they respond to the call.

REGIST ER Allows you to form a bond between the home unit and all

speech pendants and speech pullcords that will be used
with it.

DEREGI STE R Allows you to cancel the bond between the home unit and a

speech pendant or speech pullcord.

ALARM VOL UME Allows you to individually set the speaker volume levels

on the home unit, the speech pendant and any speech
pullcords.

PREALA RM This sets an optional waiting period that must elapse

between an alarm being triggered and the first emergency
call being placed. This delay provides time to cancel an
alarm if it was triggered accidentally.

PERIOD IC CALLS This optional setting allows you to instruct the home unit to

place test calls to a particular monitoring centre at specific
intervals. This allows the home unit’s operation to be
verified.

HARDWI RED I/P Allows you to configure the required response to an

external alarm input (if fitted) into the home unit. Such an
external input could be an intruder alarm or smoke detector.

HARDWI RED O/P Allows you to configure the switching of an external device

(if fitted) when the home unit alarm is triggered. Such an
external output device could be a sounder or flashing
beacon.

FASTDI AL Allows the phone numbers of up to six contacts to be

stored (these are stored separately from the emergency
contact list). These contacts can be quickly selected from
the standby screen when needed.

SET PI N N O Allows you to change the four digit PIN code that is

required to enter the settings menu and to cancel alarms.

RESTOR E D EFAULTS Select this option to return the home unit to its factory state.

All stored information/settings will be erased.

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Changing the language

When supplied the home unit menus operate in English. If required, the menus
can be changed to use one of many languages that are available.

To change the language

1 Select the

SET TING S menu screen. See page 7 for details.

2 Ensure that the

LAN GUAG E option (it is the first option in the list) is level with

the symbol, then press the EN TER soft button.

The display will show the current language first in the list:

3 Use until the appropriate language option is level with the symbol,

then press the ST ORE soft button to save the language and return to the
SET TING S menu.

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Entering the date and time

The home unit maintains a log of all alarms and when they occurred. To do this
it needs to have the correct date and time.

To enter the date and time

1 Select the

SET TING S menu screen. See page 7 for details.

2 Use

until the DAT E & TIME option is level with the symbol,

then press the EN TER soft button.

The display will then show two date format options:

DD: MM:Y YYY and

MM: DD:Y YYY.

3 Use

until the appropriate date format option is level with the symbol,

then press the ST ORE soft button.

The display will now prompt you to enter the correct date using the chosen

format:

4 Enter the current date using the top corner keypad. Remember to use a

0

before any single-digit day or month. To erase a digit, use the large green C
(cancel) button.

5 Press the

STO RE soft button. The display will show two time format options:

24H R and 12H R.

6 Use

until the appropriate time format option is level with the symbol,

then press the ST ORE soft button.

The display will now prompt you to enter the correct time using the chosen

format:

7 Enter the correct time using the top corner keypad. Remember to use a

0
before any single-digit hour or minute. When using the 12 HR format, after
entering the hour and minutes, press the button to choose AM or the #
button to choose PM. To erase a digit, use the large green C (cancel) button.

8 Press the

STO RE soft button to save the new date and time values and return

to the SET TING S menu.

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Entering the alarm sequence contact numbers

When an alarm is triggered, the home unit needs to make contact with some­one who can help. It can be made to do this in one of two slightly different
ways, either:

• Sequentially call through a list of up to ten friends, family or neighbours until

one of them responds, whereupon a recorded message will greet them and
tell them what to do next, or

• Call directly to a central 24-hour monitoring agency and automatically report

your details, whereupon assistance can be summoned.

The first option is called

PRI VATE and the second option is known as

CEN TRAL . In both cases, once contact is made, you can then talk to the

person at the other end of the line.

To select the required alarm sequence

1 Select the

SET TING S menu screen. See page 7 for details.

2 Use

until the ALA RM S EQUEN CE option is level with the symbol,

then press the EN TER soft button.

The display will then show two options:

PRI VATE and CENTR AL.

3 If you will be using a central monitoring agency choose the CENT RAL option,

otherwise select the PRI VATE option.

For further details:

• PRI VATE see ‘To enter private alarm sequence contacts’ on page 12

• CEN TRAL see ‘To enter a central alarm sequence contact’ on page 14

Note: If any contact details are stored within the CENTR AL section, the home

unit will only use those details during an alarm. Any stored PRI VATE contact
details will be ignored. Be sure that the CENTR AL section is set to EMP TY
if you wish to use PRI VATE dialling. See ‘To permanently remove a central
entry’ on page 15.

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To enter private alarm sequence contacts

After you select the

PRI VATE option, the display will show the details for the

first of up to ten alarm sequence contact entries (numbered 0 to 9):

4 Either press the top right soft button to move to the next entry or press the

ENT ER soft button to edit the current entry. You can now edit the PHONE NO
for this entry. This is the telephone number that will be dialled during an alarm.

• IMPORTANT: Do not enter any spaces within the phone number.

• Use the top corner keypad to add the required phone number.

• If required, use the large green C (cancel) button to erase digits.

5 Press the

STO RE soft button to save the phone number and edit the

ATT EMPT S value. This is the number of times in succession that the phone

number for this entry will be attempted before moving to the next entry. The
value can be between 0 (i.e. the entry will be ignored) and 5.

• If required, use the large green C (cancel) button to erase the existing

number.

• Use the top corner keypad to add the required number of attempts.

6 Press the

STO RE soft button to save the attempts value and edit the

TIM E OU T period. This is the time (in seconds) that the home unit will allow

to: dial the number and for the respondent to answer the call, listen to your
recorded message and then press the star button on their phone. It is impor­tant that this value is not too short that the recipient is not given chance to
respond or too long that valuable time is wasted if the called phone number is
engaged, unanswered or unavailable. The standard time is 60 seconds.

• If required, use the large green C (cancel) button to erase the existing time

out period.

• Use the top corner keypad to add the required time out period (the system

will not allow a time out period less than 10 seconds).

The sequence number (0 to 9)

The phone number for sequence 0

Dialling attempts that should
be made to contact this
number before moving to the
next number.

[off screen] TIME OUT: 60 - The time
in seconds that should be allowed
during each dialling attempt (the
standard setting is 60 seconds).

Press this soft
button to choose
the next sequence
number.

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To enter private alarm sequence contacts

7 Press the

STO RE soft button to save the time out period and finish editing the

current sequence entry. The next entry will be shown. You can now either:

• Edit the next entry (as per steps 4 to 6), or

• Skip through the next entry to get to others later in the list (press the

ENT ER and ST ORE soft buttons at each stage to leave the existing values
unchanged), or

• Press the

BAC K soft button to exit the list.

To temporarily prevent an entry from being used

At times it may be necessary to temporarily cease using a sequence contact
number, for instance if that person is away on holiday for a long period. In this
case, edit the list as described in this section and set the

ATT EMPT S value to

0. To reinstate the contact, change the value back to its previous setting.

To permanently remove an entry

1 When the overall details for the sequence entry are displayed, press the

large green C (cancel) button. The display will show

DEL ETE?

2 Press the

ENT ER soft button to confirm or the BAC K soft button to decline.

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To enter a central alarm sequence contact

After you select the

CEN TRAL option, the display will either state that the

option is EMP TY or it will show the current entry:

4 Press the

ENT ER soft button to edit the entry. You can now select the alarm

reporting format that will be used to identify you to the central monitoring
centre. There are two options: COM -CARE MPS 1 and COM -CARE MPT 1.
Your monitoring centre will advise on which to select.

5 Use

until the required reporting format name is level with the symbol,

then press the ST ORE soft button. The display will show H OME U NIT ID
NUM BER. This is where you enter the home unit ID number that has been
given to you by the central monitoring centre. It is vital that the number entered
matches exactly with the one declared because this is used to identify you.

• If required, use the large green C (cancel) button to erase the existing

number.

• Use the top corner keypad to add the declared home unit ID number.

CEN TRA L
COM -CA R E MPS 1
012 345 6 789 0
BAC K ENT ER

The reporting format that will
be used to send your details to
the central monitoring centre

Your home unit ID number

The name of the central
monitoring centre

Use the volume keys

( & ) to move between

the information

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To enter a central alarm sequence contact

6 Press the

STO RE soft button to save your home unit ID number and edit the

CEN TRAL NUMB ER. This is where you enter the alarm contact number of

your central monitoring centre.

• IMPORTANT: Do not enter any spaces within the phone number.

• If required, use the large green C (cancel) button to erase the existing
number.

• Use the top corner keypad to add the central phone number.

7 Press the

STO RE soft button to save the central phone number and edit the

CEN TRAL NAME . Here you need to enter the name of the central monitoring

centre - this helps to make it clear how your home unit is operating.

• If required, use the large green C (cancel) button to erase existing
characters.

• Use the top corner keypad to add the central name:

Repeatedly press the button containing the required character until that

character is shown on the display.

Press the

button to move the cursor to the next position and then enter

the next character. Note: If the next character is on a different button to the

last one pressed, you don’t need to press the button.

To enter a space, press the

button twice.

8 Press the

STO RE soft button to save the central name and return to the
ALA RM S EQUEN CE menu. The details are now stored and you can review
them by selecting the CEN TRAL option from this menu.

Notes

• When using a central monitoring centre, you do not need to record an alarm

message because your contact details are sent automatically.

• If you wish to change to

PRI VATE mode on a home unit that was
previously used in CE NTRA L mode, ensure that the CEN TRAL section is
set to EMP TY. If any contact details are stored within the CENTR AL section,
the home unit will always use only those details during an alarm. Any stored
PRI VATE contact details will be ignored.

To permanently remove a central entry

1 When the overall details for the entry are displayed, press the large green C

(cancel) button. The display will show

DEL ETE?

2 Press the

ENT ER soft button to confirm or the BAC K soft button to decline.