Casablanca Metropolitan User Manual

METROPOLITAN

OWNERS MANUAL

CONTENTS

INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

MOUNTING RECOMMENDATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

FAN INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

CONTROL FEATURES:

INTELI•TOUCH OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

TROUBLESHOOTING INTELI•TOUCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

COMFORT•TOUCH OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

TROUBLESHOOTING COMFORT•TOUCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

READ AND SAVE THESE INSTRUCTIONS

SAFETY FIRST

Safety and the proper operation of your Casablanca fan both require a thorough knowledge of the
product and proper installation; therefore, before attempting to install and operate y our Casablanca
fan, read this owner’s manual completely and carefully. Retain this manual for future reference.

CAUTION: T o av oid possible electrical shock, make certain that electricity is turned o ff
at the circuit breaker or fuse box before attempting any installation procedure.

BEFORE YOU START

• All wiring must be in accord ance with th e Nati onal Electri c Code ANSI/NFPA 70-1993 and the appropri ate local electrical

codes. The N ati on al Electri c Cod e requir es proper grounding as a precauti on against electri cal sh ock. A qu alifi ed electri­cian should be consulted if you are unsure.

• This fan is design ed to be in stalled on an e xisting electri cal outlet bo x. Th e outlet box m ust be UL Listed f or ceilin g f an
installations , if it is not, a n ew box must be in stalled. Casablan ca extensi on poles are available f or sloped or high ceilin g
installations.

• This ceiling fan requires a grounded electrical supply of 120 VAC, 60 Hz and a minimum 15 amp circuit. The maximum
current requirement for the fan with light fixture is 3.8 amps. The fan uses about 1 amp or 100 watts. Maximum light
current is 2.8 amps or 340 watts of lighting.

• Where wire n uts are employed , be sur e all bare wir es are within th e conn ectors. Wh en in stalling th e canopy hatch, m ak e
sure all wires are within the canopy and that no wires are being pinched.

For best performance and for your warranty to be valid,

use only genuine Casablanca blades, light fixtures, and accessories.

• The blades in each pack are m atched for equal
weight to assure smooth fan operation. If
more than one fan is being installed, be
careful not to mix blades from different
cartons.

• Inspect the contents of your carton for
possible shipping or handling damage and
report any such damage directly to your
authorized Casablanca dealer.

• It is always a good id ea to have an assistant
to help with the installation.

• When cleaning, painting, or working near
your fan, be very careful of th e fan and blades.
Always turn the power OFF to the ceiling f an
before servicin g it, working on it, or replacing
light bulbs.

• Never insert anything into the path of the
fan blades while the fan is in operation.

• Never install a fan over a pool or spa.

• Never operate a fan that has been damaged
in any way . Contact Casablanca Fan Compan y
by calling toll free 1-888-227-2178, or
contact your local authorized Casablanca
dealer for assistance in obtaining service.

P/N 4843010 REV.B P/D MAR00PDG

SAFE USE

FUSE BOX

(REMOVE FUSE FOR THE

CIRCUIT YOU WILL BE

WORKING ON)

CIRCUIT BREAKER

(TRIP BREAKER FOR THE

CIRCUIT YOU WILL BE

WORKING ON)

18″

70″

84″

CAUTION: MOUNT WITH THE LOWEST MOVING
PARTS AT LEAST 2.5 METRES ABOVE FLOOR OR
GRADE LEVEL.
ATTENTION: INSTALLER DE SORTE QUELES
PIÈCES INFÉRIEURES SOIENT À AU MOINS 2.5
MÈTRES AU-DESSUS DU PLANCHER OU DU SOL.

1

MOUNTING RECOMMENDATIONS

Before moun ting your Casablan ca f an, read th e following helpful recommen dati on s. Th e locati on of th e f an, air circulati on,
and fan size are all important factors to consider before installation.

Location

Ceiling fans have pr actical uses in alm ost every r oom in your h om e . W e sugg est you f ollow th ese m ount­ing recommendations as you decide where to install your Casablanca fan.

• For safety reasons, the fan blades must be a minimum of 7′ above the floor.

• Do not locate the fan in a doorway or above a swinging door.

• In any installation, the tips of the blades must be at least 18″ from the wall in order to provide
sufficient clearance for the blades.

• In bedrooms, fans work best when mounted above the foot of the bed.

• Over pool tables, be sure to provide plenty of clearance to avoid damage from
pool cues.

• In low ceiling locations, our optional Low Ceiling Adaptor (LCA)—available at
extra cost—can be used to gain 3

1

/2″.

• In kitchens be sure to allow for open cupboard doors to clear the fan blades.

• Do not install a fan close to, or over, a pool or spa. High humidity combined
with corrosive gases will destroy the finish and warp the blades.

Fan Size

Variable f an speed capability permits the use o f a full-size 52″ f an even in
smaller rooms. For very large rooms, two fans may be needed.

SLOPED CEILING INSTALLATIONS

Suggested Extension Pole Lengths

Ceiling Height

8′

8′ 6″

9′

9′ 6″

10′
11′
12′
13′
14′

Pole Length

Standard
Standard

6″
12″
12″
18″
24″
36″
48″

EXTENSION

POLE

MAXIMUM

HANG-TRU®

ANGLE 32º

BLADES MUST BE A

MINIMUM OF 7′

ABOVE THE FLOOR

32°

When to Use Extension Poles

For best performance and best appear ance,
an extension pole should be used with
your Casablanca fan when installing on
high (cathedral) ceilings or sloped ceil­ings. Casablanca offers standard poles in
increments of 6″ up to 5′. Custom poles
are available in lengths up to 10′. See your
Authorized Casablanca Dealer f or details.

Note: Fan may wobble or vibrate if
pole length is not long enough and
inside blade is too close to downslope
or side wall. Extending pole length
will usually solve problem.

Calculation of 32°

Use the tear-off Ceiling Angle Template card inserted in the
back of this manual, it provides you with a simple ‘go’ or
‘no-go’ for installing your fan on a sloped ceiling.

2

7′ MINIMUM

EXAMPLE 1

This slope is less than 32˚.
It is OK to install your fan.

EXAMPLE 2

This slope is 32˚. This is the maximum
slope that will allow the fan to hang
straight down. It is OK to install your
fan.

EXAMPLE 3

This slope is more than 32˚.
Your fan will n ot han g str ai ght d own, an
adaptor is necessary. Contact your local
Authorized Casablanca Dealer in regards
to purchasing a “Slope Ceiling Adaptor.”

METROPOLITAN

™

INSTALLATION INSTRUCTIONS

Unpacking: Before assembling and installing your ceiling fan, remove all parts from the shipping cartons and check them
against the parts listed here. Before discarding packaging material, be certain that all parts have been removed.

PERMA•LOCK™ HARDWARE

ALLEN SET SCREW

1

⁄4-20 x 1⁄4"

(PRE-INSTALLED)

3mm

ALLEN WRENCH

FAN PREPARATION

IMPORTANT SAFETY INFORMATION!

BEFORE STARTING THE INSTALLATION OF YOUR CEILING FAN, INSTALL THE

THREADED DOWNROD INTO THE MOTOR COUPLING AND LOCK THE ASSEMBLY

Prepare for fan installation as follows:
Step A. Route the wires from the motor through the

Perma•Lock™ downrod and ball assembly.

Tip: The downrod has a tapered thread
that is designed to lock completely when
correctly installed.

Step B. Using th e provid ed allen wrench, loosen the set scr ew
several turns to allow installation of the downrod. Thread
the downrod into the motor coupling until it stops turning,
this will take at least four and a half full turns.

Step C. Securely tighten th e set screw with the provi ded allen
wrench to ensure safe operation of your fan.

CAUTION: Failure to fully lock in the do wn­rod before secur ely tightening the allen set
screw may cause the fan to separate from
the downrod during normal operation!

DOWNROD & BALL

ASSEMBLY

MOTOR

WIRES

GROUND

WIRE

DOWNROD

& BALL

ASSEMBLY

TAPERED

THREAD

ALLEN

SET SCREW

MOTOR

COUPLING

CEILING HARDWARE

CROSSBAR

MOUNTING

BRACKET

WIRE NUT (4)

GETTING STARTED - CONTINUED

Installing a New Ceiling Fixture Outlet Box

If you do not have an existin g fixture located where you wish
to place your Casablanca fan, an approved ceiling fixture
outlet box must be installed and wired.

Warning: T o reduce the risk of fire , electrical shock,
or personal injury, mount to outlet box marked
acceptable for ceiling fan support.

ADDITIONAL HARDWARE

CROSSBAR MOUNTING
BRACKET SCREW 2

CROSSBAR MOUNTING
BRACKET SCREW 1″(2)

Using Existing Ceiling Fixture Outlet Box

After turning the power OFF at its source (eith er circuit breaker
or fuse box), lower the old fixture an d disconnect the wiring.
Check the ceiling fixture outlet box to be sure that it is
marked ‘Approved for ceiling f an mounting’. If it is not, a new
box must be installed.

1

/4″ (2)

FLAT WASHER (2)

3

METROPOLITAN

™

CROSSBAR MOUNTING BRACKET INSTALLATION

Proceed with installation as follow s:
Step 1. Route the wires from th e ceilin g outlet bo x thr ough

the crossbar mountin g bracket center h ole. Attach th e bracket,
with ground wire an d ridg es down, to th e ‘ Appr oved For Ceil­ing Fan Installation’ ceilin g fixture outlet box with the outlet
box mounting hardware.
Tighten the screws firmly, being careful not to bend the
bracket by over tightening.

CAUTION: To reduce the risk of
personal injury, use only the
mounting hardware pr ovided with
the approved outlet box to install
the crossbar mounting bracket.

CEILING FAN

APPROVED

WIRING BOX

CROSSBAR

MOUNTING

BRACKET

CEILING
WIRING

FLAT

WASHER

RIDGE

SIDE

DOWN

GREEN

GROUND

WIRE

APPROVED

OUTLET BOX

HARDWARE

CANOPY HARDWARE

CANOPY

HATCH

CANOPY

CANOPY INSTALLATION

Step 2. Attach the canopy to th e crossbar moun t-

ing bracket with three of the 8-32 x 2
canopy screws and canopy lock washers. Hand
tighten until snug against the ceiling.

Note: On sloped ceilings, align the
canopy opening towards the top or
room peak.

1

/4″ long

CANOPY SCREW (4)

CANOPY LOCK WASHER (4)

CROSSBAR MOUNTING

BRACKET INSTALLED

CANOPY

CANOPY LOCK

WASHERS

4

CANOPY
SCREWS

Step 3. To hang the fan body in the

canopy , h old the fan bod y firmly and in­sert the nylon ball into the canopy
opening. Check that no wires were
pinched. Rotate the fan body until the
slot in the nylon ball fits into the pin
opposite the canopy opening.

™

METROPOLITAN

HANGING THE FAN

BALL

CANOPY ELECTRICAL CONNECTIONS

Step 4. Attach the fan wir es to the ceiling fixtur e outlet box

wiring by twisting the bare ends of the wires together and
then securing with a wire nut. Test that the connection is
secure by pulling on the wire nut. Connect in this order:

Electrical Connections

• GREEN leads from mountin g plate and fan to GROUND
conductor of power source. Secure with wire nut.

• WHITE wire from fan to white NEUTRAL wire in ceil­ing fixture outlet box. Secure with wire nut.

• BLACK power wire from fan to BLACK power wire in
ceiling outlet box. Secure with wire nut.

CANOPY HATCH INSTALLATION

Step 5. Tuck the wires into the canopy

with the wire nuts pointed upwards, so
that the WHITE and BLACK wires are on
opposite sides of th e canopy and all wires
are clear of the canopy opening.

SLOT

2 BLACK WIRES

2 WHITE WIRES

WIRE NUT

CANOPY

HATCH

PIN

3 GREEN WIRES

Step 6. Install canopy hatch with the last

canopy screw and lock wash er . To do this ,
tilt the fan body away from the hatch
opening.
Tighten the screws firmly by hand only,

Step 7. Straighten the fan, then check
to ensure that ther e is no m ovemen t be­tween the canopy and ceilin g or Hang-Tru
ball and top support shaft.

LOCK

WASHER

CANOPY

SCREW

Note: Write down the
Serial Number and the
model number for future
reference.

TILT THE

FAN TO

INSTALL

LAST

CANOPY

SCREW

5

METROPOLITAN

BLADE HOLDERS & HARDWARE

™

BADGE

ASSEMBLE BLADE HOLDER & BLADE

Step 8. Attach the blades to the

blade holders by first pr essing the
blade badge into th e blade, then
installing the blade holder using
the four blade scr ews provided for
each blade.
Hand tighten securely.

BLADE SCREW

(4 PER BLADE)

BLADE/BLADE HOLDER INSTALLATION

Step 9. Rotate the flywheel so that the

screw holes can be accessed through th e
recessed area of the metal plate.

BLADE HOLDER SCREW

(2 PER BLADE)

BLADE
BADGE

BLADE SCREW

(4 PER BLADE)

BADGE STYLE

BLADE HOLDER

BLADE

Attach each blade/blade holder assem­bly to the motor.

Tighten securely by hand only.

4/5 Blade Combination Flywheel

Your Casablanca fan includes our 4/5 combination fly­wheel. This flywheel accomodates your preference to
use either 4 or 5 blades on your fan. If you desire a 4­blade fan, locate the square counterbores on the fly­wheel and use these thread ed holes to moun t the blades.
If you desire a 5-blade f an, locate the round counterbor es
on the flywheel and use these threaded holes.

= 4-blade mounting hole

= 5-blade mounting hole

BLADE HOLDER

SCREW

(2 PER BLADE)

6

PREPARING TO INSTALL SWITCH HOUSING CAP

Step 10. Remove the three scr ews on

the mounting plate.
Set aside for Step 12.

METROPOLITAN

™

MOUNTING

PLATE

SCREWS

(3)

Step 11. Line up the

three threaded holes in
the rim of the switch
housing with the three
clearance holes in the
mounting plate . Carefully
slide the switch h ousing
into the mount so that
the threaded holes are
directly behind the clear­ance holes.

Step 12. Install the
three screws rem oved in
Step 10.

Tighten securely by hand
only.

INSTALLING THE SWITCH HOUSING CAP

PROCEED TO YOUR FAN’S CONTROL FEATURE SECTION FOR INSTALLATION/OPERATING INSTRUCTIONS:

INTELI•TOUCH = PAGE 8 COMFORT•TOUCH = PAGE 12

7

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INTELI•TOUCH© INSTALLING THE W-32 WALL CONTROL

The wall control installs in the same manner as an ordinary light switch, using an existing junction box and wiring. This
controller is d esi gn ed to signal the fan microcomputer as well as perform normal switching oper ati ons. For this reason the
following precautions must be observed:

1. Use only the Casablanca W-32 wall control.

2. Do not use any additional control with your Inteli-Touch
fan (for example, dimmer, fan speed control, etc.).

3. Do not use more than one fan per wall control.

4. No other light fixtur es or electrical applian ces may be con­nected on the cir cuit contr olled by the W-32 wall cont rol.

INTELI•TOUCH

CAUTION! Ensure power is turned OFF at the breaker
or fuse panel before starting installation.

W-32 is used to describe either white (-11) or ivory finish.

1. Remove the screws and switch plate from the existing
switch box.

2. Remove the screws holding the switch in the switch box.

3. Pull the existing switch from th e switch box to expose th e
wire connections.

4. Remove the two wires from the switch.

5. Connect the two wires just removed from the switch to
the W-32 wall control black wire and black/white stripe
wire. Secure these connections with wire nuts.

6. Install the W-32 in the wall box with th e two long scr ews
provided.

7. Install the wall plate with the two color match ed screws.

NOTE: If wall control operation is reversed (fan switch controls
lights and light switch controls fan) turn off the power at the break er
or fuse panel, then swap the two W-32 black/white stripe wires.

INTELI•TOUCH

CAUTION! Ensure power is turned OFF at the breaker
or fuse panel before starting installation.

To control the fan and lights from two locations (a
three-way circuit), use 2 W-32 wall controls.

1. Remove the screws and switch plate from the ex­isting switch box and th e screws holding th e switch
in the switch box.

2. Pull the existing switch from the switch box to
expose the wire connections.

3. Determine which wire is conn ected to the common
terminal of the 3-way switch. (Th e terminal will be
marked on switch).

4. Remove the wire from th e common termin al of the
3-way switch. Connect this wire to the remaining
black/white striped wire on the W-32 control. Se­cure this splice with a wire nut.

5. Remove the two remaining wires from the 3-way
switch. Connect one of th ese wires to a black wir e
on the W-32 contr ol. Secure th e spli ce with a wire
nut. The remaining wire is to be connected to the
other black wire on the W-32. Secure the splice
with a wire nut.

6. Install the W-32 in the wall box with th e two long
screws provided.

7. Install the wall plate with the two short color­matched screws provided.

8. Installation of the second W-32 control is identi­cal. Repeat steps 1 through 7.

♦♦

♦ SINGLE W-32 INSTALLATION

♦♦

♦♦

♦ DUAL W-32 INSTALLATION

♦♦

NOTE: If wall control operation is reversed (fan switch controls
lights and light switch controls fan) turn off the power at the break er
or fuse panel, then swap the two W-32 black/white stripe wires.

SW AP THESE TW O WIRES

WHEN NECESSARY

(SEE NOTE BELOW)

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END

OF

LINE

IN

LINE

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8

INTELI•TOUCH OPERATION ♦ POWER

The button is normally left in the on position. Always turn the
power off during cleanin g or servi cing th e f an and d uring th und erstorm s. I t
is also used to exit or enter additional programs.

POWER must be left on t o ret ain a pre viously set fan speed or light le vel.

INTELI•TOUCH OPERATION ♦ SPEED CONTROL

There are six in dividu al speed settings for the f an; each speed is indi cated by
an audible tone of increasing pitch.

To select the desired fan speed:

1. With fan off, press and hold the button labeled
will start rotating at the slowest speed, and will increase in steps.

2. Release the button when the desired speed is reached.

The fan speed is now in m em ory and will autom ati cally com e on at the sam e
speed each time the button is used. To main tain this level of speed,
turn the fan on by pressing
turn fan off, then on by pressing and holding the
desired speed is reach ed. Wh en the f an is on, you m ay incr ease th e speed by
pressing and h olding the button until the desir ed speed is reached ,
then release it.

less than one second. To lower speed,

. The fan blades

button until the

INTELI•TOUCH OPERATION ♦ REVERSING AIRFLOW

The direction of airflow can be changed from downward to
upward or from upward to downward.

To reverse the airflow:

1. Make sure the is on.

2. Press the button.

Note: A four-toned signal indi­cates the command was accepted
by the fan. A few seconds later
the fan will slow to a stop and
then reverse direction.

FAN CONTROL

ON - OFF:

A momentary press

of the FAN button

CHANGE SPEED:

Press and hold FAN
button longer than

one second

R

R

INTELI•TOUCH OPERATION ♦ LIGHT

To turn th e ligh ts off and on, pr ess and r elease the button for less
than one second.

To vary the light brightness:

1. With lights off, pr ess and hold th e button. After one secon d the
lights come on at their lowest level and gradually become brighter.

2. Release the button when the desired brightness level is reached.

The brightness level is now in the fan memory and will automatically come
on at the same brightness the next time the button is used. To
maintain this level of brightness, press the button for less than
one second. T o lower th e brightn ess, turn the li ghts off, then pr ess and hold
the button until the desired brigh tness level is r eached . When the
light is on, you may increase the brightness level by pressing and holding
the button until the desired level is reached, then release it.

AUTOMATIC DEMONSTRATION PROGRAM

Programmed into every Inteli-Touch Series fan is an Auto­matic Demonstration Program. It can be used to fully
demonstrate and test the operation of the fan.

To enter the demonstration program:

1. Turn off for at least three seconds. This will
clear the fan mem ory ready for programming.

2. Turn on.

3. Immediately operate the buttons in the following se­quence:

FAN - LIGHT - FAN - LIGHT - FAN

+++

+

A multi-tone signal will verify the start of the test program
which proceeds as follows:

• Lights slowly increase to full intensity.

• Fan accelerates to speed three with audio tones.

• Light dims to half intensity.

• Fan accelerates to full speed with audio tones.

• Fan reverses at full speed with audio tones.

• Fan operates at full speed.

• Fan power is reversed with audio tones.

• Fan turns off with audio tones (blades coast for a short
time).

• Lights turn off.

The complete cycle lasts slightly over one minute. It will
continue to repeat un til th e is turned o ff for m or e
than three seconds, cancelling the program.

LIGHT CONTROL

ON - OFF:

A momentary press of

the LIGHT button

CHANGE BRIGHTNESS:

PRESS AND HOLD

LIGHT BUTTON

LONGER THAN ONE

SECOND

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9

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INTELI•TOUCH OPERATION ♦ LIGHT-MINDER® PROGRAM

The Light-Minder program automatically turns OFF the fan mounted lights after
two hours.

To enter the Light-Minder Program:

1. Turn the OFF for at least three seconds.

2. Turn the ON.

3. Immediately operate the buttons in the following sequence:

+ + +

4. A series of tones indicates this command has been accepted.
The fan and li ght will oper ate norm ally using th e buttons to turn th em on and o ff.
But, if the lights are left on, they will automatically shut off after two hours. To
cancel the Light-Minder Program, turn the off for three seconds.

INTELI•TOUCH OPERATION ♦ SAFE-EXIT® PROGRAM

The Safe-Exit Program gives you about thirty secon ds of li ght wh en you turn
the lights off, enabling you to exit your home before the lights go out.

To enter the Safe-Exit Program:

1. Turn the off for at least three seconds.

2. Turn the on.

3. Immediately operate the buttons in the following sequence:

+ + +

After you hear the confirming audio
tones from the fan - immediately press

4. The lights will blink to indicate this command has been accepted.
The lights will stay on for twenty seconds and then begin to dim. After a
total of thirty seconds has elapsed, the lights will be off completely. To
cancel the Safe-Exit Program, turn the off for three seconds.

Note: Both Light-Minder and Safe-Exit
programs can run at the same time,
however the dimmer cannot be used,
the light may only be turned ON/OFF.

INTELI•TOUCH OPERATION ♦ HOME-SAFE® PROGRAM

The Home-Safe Program makes an unoccupied home appear occupied by turning
the lights on and off at random times.

To enter the Home-Safe Program:

1. Turn the off for at least three seconds.

2. Turn the on.

3. Immediately operate the buttons in the following sequence:

+ + +

4. A tone and flashing light indicate this command has been accepted.
This program overrid es all m an u al contr ol o f li ghts and fan. The lights will n ow be
automatically cycled on and o ff in a contr olled sequence as f ollows: On 1 hour, off

1

/2 hour, on 2 hours, off 1 hour, on 1/2 hour then off 2 hours.
This seven hour pattern will repeat continuously so that a different pattern of
lighting is seen each day of the week.
To cancel the Home-Safe Program, turn the off for three seconds.

INTELI•TOUCH OPERATION ♦ FAN-MINDER™ PROGRAM

The Fan-Minder featur e will ad d to your comf ort wh en used in th e bedr oom. Th e pr ogr am red u ces th e
speed of the fan each two-hour interval to compensate for the cooling night air.

To enter the Fan-Minder Program:

1. Turn the off for at least three seconds.

2. Turn the on.

3. Immediately operate the buttons in the following sequence:

+ + +

4. The fan controller will respond with three descending tones. A timer is now initiated and the fan

will reduce one speed for each two-hour interval. The fan will not, however, descend below the

second lowest speed.
To can cel th e Fan-Min der Pr ogr am, turn th e off for three seconds. You may increase th e f an
speed by pressing and h olding the button until the desir ed speed is reached , then release it.
The fan will again reduce one speed for each 2 hour interval.

10

TROUBLESHOOTING

Before Requesting Service: Please follow this troubleshooting guide before contacting your dealer for assistance.

R

Caring for Finishes: For cleaning, a soft brush or lint-free cloth
should be used to prevent scratching the finish. A vacuum cleaner
brush nozzle can remove h eavier dust. Surf ace smud ges or an accu­mulation of dirt and dust can easily be removed by using a mild
detergent and slightly dampened soft cloth. An antistatic agent
may be used, but never use abrasive cleaning agents. These will
damage the finish. Painted and high-gloss blades may be cleaned
in the same manner.
Blades: Wood finish blades sh ould be cleaned with a furniture pol­ishing cloth. Occasionally, a light coat of furniture polish may be
applied for added protection and beauty.

PROBLEM POSSIBLE REMEDIES..

NO FAN OR LIGHT Check main circuit fuses, curcuit breakers, or wall switch position. Check all wire connections, making

sure the power is turned off during this inspection.

FAN WOBBLES OR SHAKES Be sure canopy pin is properly set into the slot on the ball
EXCESSIVELY Check the screws holding the blade holders to the fan motor. Tighten as necessary.

Check the angle of the blades to make sure that a blade holder has not been bent during installation.

FAN NOISY DURING Check and tighten light fixture retaining screws, glass shade screws and/or the light bulb(s).
OPERATION Tighten canopy screws and mounting plate assembly.

Tighten the blade to bladeholder screws and blade holders to flywheel.
Make sure all screws in the motor housing are snug, but not overly tight.
Check that the wire nuts inside the canopy and switch housing are not touching the metal parts or
have fallen off the wire splices. Tighten or adjust as necessary.

INTELI•TOUCH

Never Lubricate this Fan!

The precision motor at the heart of your Casablanca fan features
sealed bearings that are lubricated for life. Do not attempt to oil
the motor.

Changing Light Bulbs

Be sure to turn power to the fan OFF at the wall switch or circuit
breaker befor e chan ging light bulbs. Replace bulbs with same type
as removed from the fixtur e. Each f an is rated for a maximum TOTAL
wattage of lighting.
Exceeding the rated maximum allowable wattage for the fan will
burn out the fan electronics module and void the warranty.

BREAK-IN PERIOD Let fan run at high speed for two (2) hours
DOES NOT RUN ON If new, “break-in” may be required - run at higher speed for several days

LOW SPEED

LIGHTS FLASH OR BLINK DURING OPERATION OF W-32 WALL CONTROLS/FAN MAY ROTATE OR MAKE AUDIBLE TONES DURING
OPERATION OF THE W-11 AND W-12 WALL CONTROLS: Normal operation.

WHEN AC POWER IS TURNED ON FOR THE FIRST TIME, THE LIGHTS OPERATE NORMALLY, BUT W-32 WALL CONTROL OPERATION IS
REVERSED: FAN BUTTON OPERATES THE LIGHTS; LIGHT BUTTON OPERATES THE FAN: Reverse the 2 black and white striped wire

connections.

FAN OR LIGHTS APPEAR TO OPERATE BY THEMSELVES (CHANGING SPEED OR INTENSITY), WALL CONTROL OPERATION IS INTER­MITTENT: Check AC supply for irregularities, (noise spikes, fluctuations, or failure); or circuit board assembly.

11

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COMFORT•TOUCH ♦ W-21 MOUNTING PARTS

WALL BRACKET

ANCHOR (4)

REMOTE CONTROL

W-21

REMOTE CONTROL

WALL BRACKET

COMFORT•TOUCH ♦ W-21 WALL BRACKET INSTALLATION

Installation of Remote Control

The wall mounting bracket for the remote control should be
located in a position that is approximately eye level. Secure
the wall mounting bracket with the 11/4″ screws or anchors
provided, making sure it is level with the floor.

CAUTION! DO NOT MOUNT REMO TE CONTROL ON OR NEAR
A METAL SURFACE - ERRATIC OPERATION WILL OCCUR.

Changes or modifications not expressly approved in writ­ing by Casablanca Fan Co. may void the user’s authority to
operate this equipment.

This device complies with RSS-210 of Industry Canada.
Operation is subject ot the following two conditions: (1)
this device may not cause interference , and (2) this device
must accept any interference, including interference that
may cause undesired operation of the device.

•••

COMFORT•TOUCH ♦ W-21 BATTERY INSTALLATION

‘AAA’ ALKALINE

BATTERY (3)

WALL BRACKET

SCREW (4)

Mount control in convenient location

WALL

MOUNTING

BRACKET

Remove for handheld or tabletop use

PRESET CHANNEL #

Battery Installation

Install three ‘AAA’ alkaline batteries in the sequence shown and
replace the battery compartment cover, then press the remote
control firmly to the wall bracket so that the Velcro® pads grip
the pads on the rear of the control. The remote control can be
easily removed at any time should you wish to use it in another
location. Just give the control a gentle tug to remove it.

REMEMBER THE REMOTE CONTROL WILL GO BACK
TO THE ORIGINAL FACTORY ‘PRESET CHANNEL’
NUMBER WHEN THE BATTERIES ARE CHANGED.
CHANGE CONTROL CHANNEL IF NECESSARY AFTER
BATTERY REPLACEMENT.

COMFORT•TOUCH ♦ W-21 LOW BATTERY WARNING

Low Battery Indicator

The remote control warns of a low battery condition by displaying a rapidly flashing ‘Lo’
in place of the temperature display. When this occurs replace with fresh alkaline battery.

WARNING: Use of batteries other than non-leak sealed alkaline in the
remote control will void the warranty and can destroy the unit.

Note: When the remote is in the low battery mode the fan may not respond to
control commands correctly even though the fan may be running.

+-

-

+

+

-

SPACE

FOR

ROOM

LABEL

12

COMFORT•TOUCH ♦ IMPORTANT OPERATING NOTES

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Turning On Your Fan

The fan will not receive any signals for the first 20 sec­onds after power on. This allows the electr onics to warm up

and stabilize.

Power Failure

The remote con trol is n ot affected by househ old power fail­ure as it is battery operated. Once power is restored to the
fan it will receive an auto-update signal from the remote
control within 30 minutes after power is r estored. All pr evi­ously set modes and functions will be restored to the fan.

Button Operation

Rapid button pressing causes erratic fan operation.

For reliable operation of the remote control and fan you
must wait ONE SECOND between button presses to allow
the radio signal to be transmitted to the fan and received.

COMFORT•TOUCH ♦ TEST PROGRAM

Press the button to activate a two minute program
that puts the fan through a complete functional test. The
test starts with a full screen display , then th e 'preset' chan­nel number before going into a full light, fan and reverse
exercise. Follow the remote control LCD display and com­pare it to the actual fan operation to confirm correct
operation.

COMFORT•TOUCH ♦ FAN OPERATION

The Comfort•Touch fan is controlled by the remote control.
The fan is turned on an d off by altern ate push es of th e lar ge
right hand button. As with all button operations, an audio
tone sounds with each push. With the fan on, the control
display will indicate an up or down m oving arr ow that shows
direction and places a box around the operating speed. The
two small and buttons below the fan button increase
or decrease speed once for each press.

Labeling

If you have more than one
Comfort•T ouch fan in your h ome, we
suggest you put an adhesive room
identification label on the back of
the control. Labels ar e in the remote
control package.

SPACE FOR LABEL

General

Your Comfort•Touch remote control uses one of 15 different ra­dio signals to control the fan. This channel is set at the factory.
There may be times when the channel needs to be changed,i.e.:

• Two fans in the house set to the same causing interference.

• Two fans are to be operated from one control.

• Two controls are to operate the same fan - see special 'Dual

Remote Control' section on the next page.

FULL LCD

SCREEN DISPLAY

W-21

TEMPERATURE

FAN
ON/OFF
BUTTON

SPEED

UP/DOWN

BUTTONS

AIRFLOW

DIRECTION

TEST

BUTTON

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FAN SPEED

COMFORT•TOUCH ♦ LIGHT OPERATION

The light is turned on and off by alternate pushes of the
large left hand button. When on, the display will indicate
the light bulb symbol and a vertical segment display repre­senting brigh tness. Wh en the li ght is on, the bri ghtness m ay
be changed by using th e small and buttons below the
light button. Pressin g and h olding either button will chan ge
the brightness continuously.

Bulb-Saver Feature

When the light is turned on, the brightness is gradually in­creased until it reaches the preset level. This feature helps
extend light bulb life.

COMFORT•TOUCH ♦ ADDITIONAL CONTROL FEATURES

Addition al control pr ogram features ar e available from th e con­trol panel by opening th e control panel door . T o activate a control
function press th e appropriate button; th e display will indi cate
that the program is running.
In some cases you can run more than on e program at once, such
as and
both activated. In other cases one pr ogr am will overri de an oth er
as the two program s can not run tog ether i.e .
Full details are explain ed in the sections that follow.

SAVER

and the display will indicate that they are

AUTO

and

WINTER

LIGHT
ON/OFF
BUTTON

LIGHT

UP/DOWN

BUTTONS

.

CONTROL PANEL

DOOR

BRIGHTNESS

INDICATOR

CONTROL

PANEL

13

SECURITY

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COMFORT•TOUCH ♦ REVERSE FEATURE

Pressing the

REVERSE

button will change the dir ection of r otation. An audio tone si gnals
the beginning of the reverse sequence and you will see the airflow direction arrow
changing. The fan gradually slows to a stop, then reverses direction.

Note: This function does not operate if the fan is not running.

REVERSE

COMFORT•TOUCH ♦ AUTO-SPEED FEATURE

In the Auto Speed mode, fan speed changes in r esponse to chan g es in room temper a­ture. Push the
the fan speed to the speed at which you are most comfortable. On ce set, the fan will
increase or decr ease by one speed f or each 1.5°F increase or decrease in temperature .
If temperature decreases enough to turn the fan OFF, the Auto Speed indicator will
flash slowly to remind you that the fan will turn on when the temperature increases.

Note: The temperature displayed is from an electronic thermometer
built into the remote control that reads room temperature. It is not
a thermostat that controls the room temperature.

To cancel Auto Speed, simply push the
Selecting

AUTO

button to start. The words 'AUT O SPEED' show on th e display . Set

WINTER

also cancels Auto Speed.

AUTO

button again.

COMFORT•TOUCH ♦ SAVER FEATURE

The Saver mode will automatically turn lights off 1 hour after the
lights are turned on. Pr ess the
the display. An audio tone will warn you 20 seconds before the pro­gram is going to turn the lights off. Press the
cancel.

SAVER

button and 'SA VER' will appear in

SAVER

button again to

SAVER

AUTO SPEED

Temperature Accuracy ±3°F

COMFORT•TOUCH ♦ WINTER FEATURE

The Winter mode provides draft-free recirculation of heated air. Press

WINTER

to activate, and the word 'WINTER' is indicated. This puts the
fan in the upward airflow dir ection at the fan's lowest speed . Every ten
minutes the fan will in crease to speed 3 for ten secon ds before r eturn­ing to the lowest speed.

Pressing any button on the remote will cancel the

'Winter' mode; except using the light functions.

COMFORT•TOUCH ♦ SECURITY FEATURE

SECURITY

button will start the Security lighting pro-

1. On for 30 minutes (80% bright)

2. Off for 30 minutes

3. On for 120 minutes (50% bright)

4. Off for 60 minutes

Pressing the
gram. The contr oller beeps an d in di cates 'SECURITY'. The light
will automatically turn ON and OFF in a seemin gly rand om man­ner over an eight and a quarter hour programmed cycle that is
designed to give the home a "lived-in" look.
Regardless of the light setting when switching to the Security
mode (lights on or off, dim or bright), the lights will increase
to high brightn ess and then begin th e Security cycle. This cycle
is then repeated continuously until cancelled by pressing the

SECURITY

button.

At any time during the Security mode you may adjust the fan
speed, reverse the direction, operate in Auto Speed or Winter,
use Saver or run the T est mode without affectin g Security mode .

You m ay still turn th e li gh t ON and OFF (or OFF and ON) manu­ally for temporary ligh ting, but the light will con tinue to operate
automatically at its programmed times.

SECURITY

WINTER

AUTO

Replace batteries when “Lo” is displayed

AUTO-SPEED:
SECURITY:
REVERSE:
SAVER:
TEST:
WINTER:

SECURITY MODE CYCLE

6
5
4
3
2

SECURITY

SECURITY

Thermostatic fan speed control
Lights ON and OFF automatically
Change airflow up or down
Lights turn OFF after 1 hour
Tests all fan and light functions
Draft-free heat recirculation

5. On for 60 minutes (100% bright)

6. Off for 120 minutes

7. On for 15 minutes (20% bright)

8. Off for 60 minutes

1

REVERSE

WINTERTESTSAVER

14

COMFORT•TOUCH ♦ CHANGING CHANNELS - CONTROL

Changing the control channel

1. Hold the button down until a tone is heard.

2. The temperature display will show the current channel number.

3. Press fan up or down buttons to change the number to a
unique number from 49 to 63.

DO NOT use other channel numbers.

4. Push to return to normal operation.

R

REMOTE

CONTROL

CHANNEL

NUMBER

You will need to repeat this step any time you remove the remote
control batteries. Record the new channel setting in the space pro­vided on the rear label.

COMFORT•TOUCH ♦ CHANGING CHANNELS - FAN

1. Turn OFF power to the fan f or five seconds or lon g er using th e wall
switch or circuit breaker.

2. Turn the power back ON.

WAIT 20 SECONDS.

You have 90 seconds in which to complete step 3.

3. Press and hold the and buttons together until the
display shows 'cc' (for Change Channel), then release.

The control automatically changes the fan
channel to the new setting.

COMFORT•TOUCH ♦ DUAL REMOTE CONTROL - BASE

A second remote con trol can be purchased from your d ealer to provid e
dual rem ote contr ol of one f an. Because the f an could be confused by
two controllers sign aling differen t inform ation it is necessary to set a

BASE control and an AUXILIARY control.
The last control manually operated controls the fan.

Where two rem ote controls ar e used to control a single f an, they must
be set so that:

• BOTH controls are set to the SAME channel.

• ONE control is made into the BASE control.

• The OTHER control is made an AUXILIARY control.

(All remote controls leave the factory as a BASE).
Initial remote control settings

1. Set both the controls to operate the fan.

2. Select one of the remote controls to be the BASE unit.

Note: Always change the remote control channel
first. The fan channel can only be changed by
having the desired channel already set in the re­mote control.

Do not reset the channel on other fans in
your home during this 110 second period.

BASE

DISPLAY

BASE Check

To confirm that the control is the BASE:

1. Press for 3 seconds until a beep is
heard.

2. Confirm temperature display shows 'b'.

3. Press again to set.

COMFORT•TOUCH ♦ DUAL REMOTE CONTROL - AUXILIARY

Change the other remote to be used in the room to AUXILIARY

1. Press until a beep is heard. Remote displays 'b'.

2. Press fan up or down buttons to change the display to 'A'.

3. Press again to set.
The fan will now respond to either of the remotes when pressed.

• Reminder! These steps will have to be repeated whenever the
batteries are changed.

• When AUTO-SPEED, SECURITY, SAVER or TEST modes are in ef­fect at any control: Automatic control will only be from the
control that was last operated manually.

TWO CONTROLS OPERATING ONE FAN
When two controls are used for the same fan, we suggest that both contr ols be set for the same featur es
(AUTO-SPEED, SAVER, etc.) so that performance remains the same as you move from one to the other.
Remember, the fan will only respond to updates from the control that was last operated manually.

AUXILIARY

DISPLAY

15

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TROUBLESHOOTING

Before Requesting Service: Please follow this troubleshooting guide before contacting your dealer for assistance.

Caring for Finishes: For cleaning, a soft brush or lint-free cloth
should be used to prevent scratching the finish. A vacuum cleaner
brush nozzle can remove heavi er dust. Surf ace smud ges or an accu­mulation of dirt and dust can easily be removed by using a mild
detergent and slightly dampened soft cloth. An antistatic agent
may be used, but never use abrasive cleaning agents. These will
damage the finish. Painted and high-gloss blades may be cleaned
in the same manner.
Blades: Wood finish blades sh ould be cleaned with a furniture pol­ishing cloth. Occasionally, a light coat of furniture polish may be
applied for added protection and beauty.

Never Lubricate this Fan!

The precision motor at the heart of your Casablanca fan features
sealed bearings that are lubricated for life. Do not attempt to oil
the motor.

Changing Light Bulbs

Be sure to turn power to the fan OFF at the wall switch or circuit
breaker befor e chan ging light bulbs. Replace bulbs with same type
as removed from the fixtur e. Each f an is rated for a maximum TOTAL
wattage of lighting.
Exceeding the rated maximum allowable wattage for the fan will
burn out the fan electronics module and void the warranty.

PROBLEM POSSIBLE REMEDIES..

FAN O.K., NO LIGHT Check for burned-out light bulb. Check fan light wires.
REMOTE CONTROL OF FAN IS ERRATIC Check batteries installed correctly. Install fresh ALKALINE batteries.
SELECTING WINTER MODE CANCELS AUTO-SPEED Normal.
CHANGING SPEED OR DIRECTION CANCELS WINTER Normal.
FAN APPEARS TO RESPOND TO UNKNOWN SIGNAL Change channel of control and fan to a number between 49 and 63.
CONTROL ALSO OPERATES A SECOND FAN IN HOME Change channel on control and fan.
TEMPERATURE DISPLAY DOES NOT CHANGE QUICKLY Normal. Updates only every 2 minutes.
FAN WOBBLES OR SHAKES EXCESSIVELY Make sure hanging ball slot is properly aligned.

FAN NOISY DURING OPERATION Tighten glassware and light bulbs.

DOES NOT RUN ON LOW SPEED If new, “break-in” may be required - run at higher speed for several days.
BATTERY LIFE SEEMS SHORT Not using Alkaline batteries: Replace with Alkaline batteries.

COMFORT•TOUCH

Tighten canopy and mounting crossbar screws.
Tighten all blade screws. Blades must be balanced (contact your dealer).

Tighten motor housing screws.
Tighten canopy and mounting crossbar screws.

TEMPERATURE READINGS Temperature accuracy = ±3°F
FAN DOES NOT RESPOND TO REMO TE CONTROL: Power to fan is off; wrong rem ote bein g used; remote channel changed; fan r eceive SET

channel changed; or f an antenna not r eceiving. See above; in locations with two or m ore fan s in different room s check that contr ollers are
in right rooms; change SET channel to match fan; change fan SET channel to match remote; check antenna connected to RCM; check
antenna positioned correctly; if batteries weak by moving remote close to fan; check that remote not laying on metal surface causing
weak signal; or connect Earth ground to fan.

FAN APPEARS TO RESPOND T O UNKNO WN SIGNAL OR IS ERRATIC: Invalid lower channel SET ; 2n d remote in area SET to same channel;
or remote buttons pr essed too quickly Be sur e SET chann el is between 49 and 63; ch eck SET channels of an y oth er rem otes at site (check
if nearby homes have Comf ort T ouch fan s installed- rem ote signal can tr avel 50 ft.); and for pr oper operation o f the contr ol you must wait
“one second” between presses.

AFTER POWER FAILURE, F AN AND LIGHTS ARE OFF: Norm al: T o immediately r estore f an to its original settin gs press any button. Fan will
reset itself within about 30 minutes after power is restored when remote sends normal update message to fan.

WHEN AC POWER IS TURNED ON, LIGHT COMES ON OR FAN TURNS: Remote control defective; remote buttons pressed too soon; AC
electricity irregularities (noise spikes, fluctuations, or failure). Turn off with remote and restart; replace remote control unit; or wait
twenty seconds for electronics warm-up; check AC electricity for irregularities (defective light dimmers, noise spikes, voltage changes
caused by appliances, motors, supply brown outs or interruptions, or storms, etc).

16

761 CORPORATE CENTER DRIVE • POMONA, CA 91768

TOLL FREE: 888-CASA-1ST (227-2178)

www.CasablancaFanCo.com

©COPYRIGHT 2000 CASABLANCA FAN COMPANY • U.S. PATENT PENDING

PRINTED IN ROC