CARTER-HOFFMANN CNH14XD, CNH18, CNH14, CNH28LP, CNH18XD Operator's Manual

CRISP N’ HOLD

FRIED FOOD HOLDING CABINET

COUNTER-TOP MODELS: CNH14, CNH14XD, CNH18, CNH18XD, CNH28,

CNH28LP, CNH28XD CNH40

DROP-IN MODELS: CNH12LP & CNH18LP

OWNERS / OPERATORS MANUAL

MANUFACTURED BY:

CARTER-HOFFMANN

1551 McCORMICK AVENUE

MUNDELEIN, IL 60060 U.S.A.

PHONE: [phone]

FAX: [phone]

EMAIL: [e-mail]

CNH14

CNH28

SAFETY PRECAUTIONS……………………………..……….. 2

FEATURES & SPECIFICATIONS………..……………..……. 3

UNPACKING AND INSPECTION…………………………….. 4
INSTALLATION………………………………….……………… 4-5
STARTUP AND NORMAL OPERATION…...……………….. 6
DAILY CLEANING PROCEDURES………………..…………. 7
WIRING DIAGRAMS…………………………………………… 8

WARRANTY STATEMENT……….……………….………….. 10

TROUBLESHOOTING GUIDE ……………………………….. 9

CNH18

CNH40

TABLE OF CONTENTS

CNH12LP

Part Number: 18400-3114 d Printed in The United States of America Rev: KBA111615

SAFETY PRECAUTIONS

WARNING: ELECTRIC SHOCK HAZARD

WARNING

All service requiring access to non-insulated components must be performed by
qualified service personnel. Failure to heed this warning may result in severe
electric shock.

CAUTION: ELECTRIC SHOCK HAZARD

Disconnect this appliance from electrical power before performing any
maintenance or service.

CAUTION: BURN HAZARD

Exposed metal surfaces can be hot to the touch and may cause burns.

IMPORTANT SAFETY INSTRUCTIONS

When using electrical appliances basic safety precautions should be adhered to, including the following:

1) Be familiar with the appliance use, limitations and associated restrictions. Operating instructions must
be read and understood by all persons using or installing this appliance.

2) This appliance must be grounded. Connect only to properly grounded outlet.

3) Use this appliance only for its intended use as described in the manual.
a. This equipment is specifically designed to hold pre-cooked food at temperature.
b.
c. This equipment is not designed for industrial or laboratory use.

4) Cleanliness of this appliance and accessories is essential to good sanitation.

This equipment is intended for use in commercial establis hments only.

5) DO NOT submerge this appliance in water. This appliance is not jet stream approved. DO NOT direct
water jet or steam jet at this appliance, or at any control panel or wiring. DO NOT splash or pour
water on, in or over any controls, control panel or wiring. DO NOT use corrosive chemicals or vapors
in this appliance.

6) DO NOT store this appliance outdoors. DO NOT use this product near water – for example,
near a kitchen sink, in a wet basement, or near a swimming pool, and the like.

7) DO NOT operate this appliance if it has a damaged cord or plug, if it is not working properly, or if it has

been damaged or dropped. Do not immerse cord or plug in water, keep cord away from heated
surfaces, and do not let cord hang over edge of table or counter.

8) Only qualified service personnel should service this appliance.

9) DO NOT cover or block any openings on the appliance.

NOTE:

The technical content of this manual, including any wiring diagrams, schematics, parts
breakdown illustrations and/or adjustment procedures, is intended for use by qualified
technical personnel and is subject to change without notice.

2

FEATURES & SPECIFICATIONS

Forced Convection Fried Food Holding Cabinet

The Crisp n’ Hold provides a heated stream of air to maintain fried food temperature and freshness for
a specified period of time after cooking. Forced air is heated through an electric resistance heater and
ducted to a food grate. The heated air is discharged through small circular openings in the bottom of
the grate and through a slotted opening located front top to provide a warm blanket of air over the food.
Additionally, the grate has small round embossments to minimize hot metal contact with the food. Ad­justable and removable food dividers.

Capacity/Dimensional Characteristics:
Internal Capacity (cubic inches):

CNH28 20.75” (527) H x 29” (737) D x 28.125” (714) W
CNH28LP 13.25” (337) H x 26.5” (724) D x 28” (711) W
CNH28XD 20.75” (527) H x 33” (838) D x 28.125” (714) W
CNH40 20.75” (527) H x 29” (737) D x 40” (1016) W
CNH12LP 13.56” (344) H x 21.75” (552) D x 25” (635) W
CNH18LP 13.56” (344) H x 21.75” (552) D x 32.56” (827) W

Shipping Weight lbs (kg):

CNH28 98 (44) CNH28XD 103 (47)
CNH28LP 105 (48) CNH12LP 67 (30)
CNH40 140 (64) CNH18LP 79 (36)

Cabinet Material: 300 series stainless steel….400 series stainless and aluminized where appropriate.
Controls: Electrical / mechanical thermostat mounted inside of electrical cabinet.
Heater System: Electrical resistance 900 watt heaters, located away from oils and vapors.
Performance: Temperature range to 190°F (88°C). Preheat to 190°F (88°C) in 20 minutes.

Agency Approvals:

CNH14 837 2 sections CNH14XD 1045 2 sections
CNH18 1050 3 sections CNH18XD 1306 3 sections
CNH28 1780 4 sections CNH28XD 2196 4 sections
CNH28LP 1768 6 sections CNH12LP 1022 3 sections
CNH40 2540 6 sections CNH18LP 1453 3 sections

Overall Dimensions inches (mm):

CNH14 17.75” (451) H x 29” (737) D x 14.25” (362) W
CNH14XD 17.75” (451) H x 33” (838) D x 14.25” (362) W
CNH18 17.75” (451) H x 29” (737) D x 17.563” (446) W
CNH18XD 17.75” (451) H x 33” (838) D x 17.563” (446) W

CNH14 60 (25) CNH14XD 65 (29)
CNH18 67 (30) CNH18XD 72 (33)

Electrical Characteristics

Models: CNH14, CNH14XD, CNH18, CNH18XD,
CNH12LP, CNH18LP
Watts: 1820
Voltage: 120
Phase: 1
Frequency: 60 HZ
Amperage Draw: 15.1 amps
Plug configuration: NEMA 5-20P

Also available in 220, 230 & 240 volts, 50/60 Hz,
single phase

Models: CNH28, CNH28LP, CNH28XD & CNH40
Watts: 2890

Voltage: 208
Phase: 1
Frequency: 60 HZ
Amperage Draw: 14.0 amps
Plug configuration: NEMA 6-20P

3

UNPACKING AND INSPECTION

This appliance
should be
thoroughly

cleaned prior to use.
See the CLEANING

INSTRUCTIONS, on page 7
of this manual.

NOTE: DO NOT discard
the carton or other packing
materials until you have
inspected the appliance for
hidden damage and tested
it for proper operation.

Refer to FREIGHT DAM-

AGE CLAIM PROCEDURE

UNPACKING AND INSPECTION

1. Remove the cabinet from shipping carton, ensuring that all pack­ing materials and protective plastic has been removed from the
unit. Inspect all components for completeness and condition.

2. If any freight damage is present, a freight claim must be filed im­mediately with the shipping company.

3. Freight damage is not covered under warranty.

4. Check to insure all components are inclu ded: cabinet, instruction
packet and additional accessories, such as product dividers.

5. Read operation instructions completely.

6. Connect power cord to grounded and properly wired electrical
source as specified.

7. Appliance should be thoroughly cleaned before use. See
CLEANING INSTRUCTIONS, page seven.

below.

NOTE: For your protection, please note that equipment in this shipment was carefully inspected and p ackaged
by skilled personnel before leaving the factory. Upo n acceptance of this shipment, the t ransportation company
assumes full responsibility for its safe delivery.

IF SHIPMENT ARRIVES DAMAGED:

1. VISIBLE LOSS OR DAMAGE: Be certain that any visible loss or damage is noted on the freight bill or
express receipt, and that the note of loss or damage is signed by the delivery person.

2. FILE CLAIM FOR DAMAGE IMMEDIATELY: Regardless of the extent of damage. Contact your dealer
immediately.

3. CONCEALED DAMAGE: If damage is unnoticed until the merchandise is unpacked, notif y the transporta­tion company or carrier immediately, and then file a “CONCEALED DAMAG E” claim with them. This should
be done within fifteen (15) days from the date the delivery was made to you. Be sure to retain the con-
tainer for inspection.

Carter-Hoffmann cannot assume liability for damage or loss incurred i n tr ansit, f reight damage is not covered
under warranty. We will, however, at your request, supply you with the necessary documents to support your
claim.

FREIGHT DAMAGE PROCEDURE

Location

For proper operation and maximum performance, locate the Crisp n’ Hold in an a mbient air tempera­ture of 70º F (21ºC).

Avoid areas near exhaust fans where there is active air movement. For safe operation, locate the
unit a reasonable distance from combustible walls and materials.

To prevent injury and damage, locate the unit at a proper and safe working height. The location
should be level, clean of debris, and strong enough to support the weight of a fully loaded unit.

To prevent electrical shock, be sure unit is not plugged into an electrical outlet. If unit has been oper­ated, allow to cool before installing.

INSTALLATION

4

INSTALLATION

WARNING:
Risk of personal injury

Installation procedures must be
performed by a qualified technician
with full knowledge of all applicable
electrical codes.

Failure can result in personal injury
and property damage.

CAUTION:

To reduce the risk of fire,

the appliance is to be
mounted on surfaces of noncom­bustible material only.

IMPORTANT:

Power cord is 6' long.
If necessary, contact a licensed

electrician to install an appropriate
20 amp electrical circuit with correct
NEMA receptacle. DO NOT use an
extension cord.

CAUTION:
Electrical Shock Hazard

The ground prong of the
power cord is part of a system de­signed to protect you from electric
shock in the event of internal dam­age.

DO NOT cut off the large round

ground prong or twist a blade to fit
an existing receptacle.

Countertop Mounting
NOTE: CNH12LP and CNH18LP drop-in models are not in-

tended to be dropped into an enclosed compartment. Counter

must be made of a non-combustible material, located away
and shielded from combustible materials, clean and free of
debris. Locate and drill four mounting holes in counter top.

If desired, you may remove the legs from unit and secure to
counter top using threaded mounting holes previously occu­pied by legs. Seal the perimeter of
unit where it meets the counter top
with a food grade silicone sealant.

Drop-In Mounting

Counter-top must be non-

20.75”
D

combustible and made of stainless
steel, clean and free of debris. Veri­fy cut-out dimensions of the counter

-top. CNH12LP: 20.75”D x 24.25”
W; CNH18LP: 20.75”D x 30.25” W.

24.25” or 30.25” W

Warmer is equipped with Carter­Locks, uniquely designed turn-out
tabs which secure the top flange of
the warmer to the counter top.

Apply food-grade silicone sealant to
the underside of the warmer top
flange prior to setting the unit into the
cutout. Set the warmer into the coun­ter top cut-out.

After installation, verify that the tabs on the CarterLocks are
turned out to lock the warmer into the counter. A flathead
screwdriver may be used to turn the tabs.

Apply a thin bead of food-grade silicone sealant around the
flange to seal it to the counter.

IMPORTANT:

NOT UNDER WARRANTY

Damage to unit due to be­ing connected to the wrong voltage
or phase is NOT covered by war­ranty.

CAUTION:

Risk of personal injury

Unit is not waterproof, to
avoid electrical shock keep unit and
counter from being submerged in
water. Do not operate if unit has
been submerged in water.

IMPORTANT: NOT UNDER WARRANTY

Damage caused by leaks due to improper installa­tion is NOT covered by warranty

GROUNDING INSTRUCTIONS

This appliance is equipped with a cord having a grounding wire with a
grounding plug which must be plugged into an outlet that is properly installed
and grounded. In the event of an electrical short circuit, grounding reduces
the risk of electric shock by providing an escape wire for the electric current.

WARNING—Improper use of the grounding can result in a risk of elec­tric shock. Consult a qualified electrician or serviceman if the grounding

instructions are not completely understood, or if doubt exists as to whether
the appliance is properly grounded.

The ground lug of this appliance must be connected to a suitable building
ground.

5

STARTUP AND NORMAL OPERATION

CAUTION:
HOT SURFACE

Inner surfaces of the unit
will be very hot during and
after operation.

Avoid touching the cabinet
when loading or removing
product.

Startup

1. Plug the Crisp n’ Hold into a properly grounded electrical recepta­cle.

2. Ensure all plastic and packaging materials have been remove d.

3. Set POWER switch to “ON” position.

4. Do not load product into the cabinet. Allow the heat to remove
any residual oils which may adhere to inside metal surfaces.
A slight emission of smoke is normal for the first few hours of
operation.

5. Cabinet is preset at the factory, no temperature adjustment is
necessary.

Daily operating procedures

1. Prior to use, unit must have been installed properly and tested by
a trained installation or service professional.

2. Unit must be clean and grease free prior to use.

3. Verify that the grease pan, heat duct and air filters are installed
properly.

4. Turn power on by flipping the rocker switch upwards , which
should be lit to indicate there is power to unit. The motors should
begin to turn and create airflow.

5. Unit will automatically begin to preheat, allow 10-15 minutes for
unit to climb to operating temperature of 160º degrees F.

6. Load product into Crisp n’ Hold.

7. The cabinet must be cleaned daily. Perform cleaning at the end
of each day. It is important to follow the cleaning procedures to
keep grease and debris from building up. Failure to perform daily
cleaning will clog the filters and damage the electrical compo­nents. See page 7 for cleaning instructions.

6

CLEANING PROCEDURES

CAUTION:

ELECTRIC SHOCK

Disconnect appliance from
electric power before cleaning.

HAZARD

CAUTION:

HOT SURFACE

Exposed surfaces can be hot
to the touch and may cause
burns. Allow appliance to cool
before cleaning.

IMPORTANT: DO NOT spill
or pour water into controls,
control panel or wiring. Water
damage is not covered by
warranty.

Cleansers, detergents, degreasers, sanitizers, or bleaching agents that contain chlorides or phos­phates will cause permanent damage to stainless steel products. The damage appears as pits,
eruptions, voids, small holes, severe discoloration or dulling of the metal finish. Water with

CAUTION

high chloride content can also damage stainless steel.

If unsure of your water quality, we recommend you have it tested. THIS DAMAGE IS
PERMANENT, COSTLY TO REPAIR, AND IS NOT COVERED BY THE WARRANTY.

1. After all food products have been removed from the cabinet,
turn the power switch to “OFF” and allow the cabinet to cool.

2. Unplug the unit prior to any cleaning.

3. Remove and clean the grease / crumb pan from the bottom of
the unit by sliding it out towards the operators side of the unit.
Clean the pan as well as pan housing.

4. The air filter can be easily
removed without tools for
cleaning by lifting up and pulling
towards the front of the unit.
Clean by hand washing or run
through an automatic washer.
Reinstall when filter is dry and
clean.

5. Remove the product bottom heat duct and divider assemblies.
Clean the inside of the unit as well as the removed parts.
Reinstall when all parts are dry and clean.

6. Inspect and clean the areas where there are vents, making
sure no water gets into the internal controls or electrical areas
of the cabinet.

metal during cleaning,
especially during removal
of grease filters.

CAUTION:

Beware of sharp
edges on sheet

RECOMMENDED TIPS FOR CLEANING STAINLESS STEEL

Purpose Frequency Cleaning Agent Method of Application

Routine Daily Soap, ammonia Sponge with cloth, rinse with clear water
cleaning detergent and water and wipe dry.

Smears/ As Stainless steel cleaner Rub with soft cloth as directed on package.
Fingerprints needed or similar products Rub in direction of grain of stainless steel.
Do not use on vinyl trim.

Stubborn Daily Any chloride-free Apply with damp sponge or cloth. Rub in
spots and as or direction of grain of stainless steel. Rinse
stains needed phosphate-free thoroughly, especially if cleaner contains
cleaner chlorine bleach, do not use on vinyl trim.

Hard water Daily Vinegar Swab with cloth.
spots as needed Rinse with water and wipe dry.

7

CNH14

CNH14XD

CNH18
CNH18XD
CNH12LP
CNH18LP

WIRING DIAGRAMS

120 volts

CNH28
CNH28LP
CNH28XD

CNH40

208, 220, 230 & 240 volts

8

TROUBLESHOOTING GUIDE

SYMPTOM POSSIBLE CAUSE SUGGESTED REMEDY

No power to unit Not plugged in or circuit breaker

tripped
Power cord damaged Check - replace if required

Power switch damaged or defective Check - replace if required

Food dries out too
quickly

Operation where product temp is too
high

Thermostat incorrectly set or defective Check proper operation or calibration

Unit is on, motors
are running but no

Internal wiring error

heat

Element hi-limit trip /defective Call service technician

Takes too long to

Improper voltage Call service technician to verify in-

get to temperature

Unit is hot
but low or no airflow

Internal wiring error Call service technician
Circulation motor has quit Call service technician
Improper voltage Call service technician to verify in-

Check or reset circuit breaker
Connect to proper receptacle

Check product temps going into hold­ing cabinet

of thermostat
Call service technician

coming voltage matches cabinet
specifications.

coming voltage matches cabinet
specifications.

NOTE:

The technical content of this manual,
including any wiring diagrams, schemat­ics, parts breakdown illustrations and /
or adjustment procedures, is intended

for use ONLY by qualified technical
personnel

.

NOTE:

For warranty service, call Carter-Hoffmann
direct at 800-323-9793
or email
[e-mail]
for authorization, we will dispatch the near­est authorized service agency.

9

WARRANTY

Carter-Hoffmann Warranty:

Carter-Hoffmann (“CARTER-HOFFMANN”) warrants to the initial purchaser of its standard Carter
Line Products that CARTER-HOFFMANN will, at its option, repair or replace, during the warranty
period set forth below, any part of such products made necessary due to a defect in material or work­manship which is present when the product leaves its factory and which manifests itself d ur ing th e war­ranty period under normal use an d service.

This warranty applies only to original equipment owned and possessed by the initial purchaser and the
warranty period begins on the date of original shipment from the CARTER-HOFFMANN factory and
extends as follows: to component parts and labor for 12 months; to refrigeration compressor unit for
one year (limited to replacement only - not to include labor for removal, repair or replacement).

Repair or replacements under this warranty will be performed, unless otherwise authorized in writing
by CARTER-HOFFMANN, at its factory. All parts or components to be repaired or replaced under this
warranty are to be shipped prepaid to CARTER-HOFFMANN, with reimbursement credit for such part
or component to be given if found by CARTER-HOFFMANN to be defective.

CARTER-HOFFMANN neither makes nor assumes and does not authorize any other person to make or
assume any obligation or liability in connection with its pro ducts other than that covered in this war­ranty. This warranty applies only within the continental United States and Canada. In Alaska and Ha­waii, this warranty applies only to and is limited to the supply of replacement parts.

Warranty Exclusions and Limitations:

Any implied warranty of merchantability or fitness for a particular purpose is hereby specifically dis­claimed by CARTER-HOFFMANN. There are no warranties, expressed or implied, which extend be­yond the description on the face hereof. This warranty does not cover and CARTER-HOFFMANN shall
not under any circumstances be liable for any incidental, consequential or other damages (such as in­jury to persons or property, loss of time, inconvenience, loss of business or profits, or other matters not
specifically covered) arising in connection with the use of, inability to use, or failure of these products.

Specifications subject to change through product improvement and innovation.

Sales & Marketing E-mail: [e-mail]
Service E-mail: [e-mail]

Company Website: www.carter-hoffmann.com

Carter-Hoffmann

1551 McCormick Ave.

Mundelein, Illinois, 60060 USA

Phone: [phone]

Toll free ( USA and Canada): 800-323-9793

Fax: [phone]

10