Carter Hoffman SR1820 Installation Manual

HEAT RETENTION TRANSPORT CART

MODELS: SR188 & SR1820

OWNER / OPERATOR’S MANUAL

MANUFACTURED BY:

CARTER-HOFFMANN

1551 McCormick Avenue

Mundelein, IL 60060

Phone: [phone]

Fax: [phone]

Toll Free: 800-323-9793

Email: [e-mail]

PATENTED HEAT RETENTION TECHNOLOGY

SR1820

TABLE OF CONTENTS

US Patent Numbers

7,102,103B2 & 7,394,042

INTRODUCTION…………………………………………….…. 2
SAFETY PRECAUTIONS & GENERAL INFORMATION….. 3
FEATURES & SPECIFICATIONS……………………………. 4
UNPACKING, INSPECTION & FREIGHT DAMAGE……….. 5
INSTALLATION & STARTUP ………………….… ………….. 6
OPERATION & CONTROLS ……………….………………... 7
CLEANING & CABINET MAINTENANCE…………………… 8
WIRING DIAGRAM ……………………………………………. 9
REPLACEMENT PARTS LIST……………………………….. 10

TROUBLESHOOTING GUIDE …………………………........ 11

SERVICE EXPECTATIONS…………………………………… 12
OWNER INFORMATION………………………………………. 13
WARRANTY STATEMENT……………………………………. 14

Part Number: 18400-3136 Printed in the United States of America 060112KBA

INTRODUCTION

Thank you for purchasing this Carter-Hoffmann appliance. Proper installation, professional
operation and consistent maintenance of this appliance will ensure that it gives you the very
best performance together with a reliable, long lasting and economical life. This manual
contains information needed to properly install, operate and maintain this appliance

This product is the result of extensive research and field testing. The materials used were
selected to provide optimum performance, maximum durability and an attractive appear­ance. At Carter-Hoffmann, every single unit is thoroughly inspected and functionally tested
prior to shipment.

This Carter-Hoffmann cabinet provides the best environment for food products in bulk pans
by regulating consistent the air temperature. This model uses hot circulating air (no mois­ture) and heat retention technology. EnduraHeat® heat retention technology enables
heated transport of bulk food to remote locations, while maintaining serve safe holding tem­peratures for two hours, unplugged and without the use of canned fuel.

Due to the retention capabilities of the heating module, this unit eliminates the need for any
type of canned fuel or “Sterno™” type heat. This is the major benefit of this unit, which will
pay for itself over a short period of time.

The major benefits of

EnduraHeat®

technology are:

Safety: elimination of po-

tential fire hazards from
fuel use reduces the like­lihood of employee burns

Cost: eliminate expense of canned fuel; no
more scorched carpeting or other decor

Productivity: eliminate the extra labor in­volved to put cans into carts as well as
monitor canned heat use

Sanitation: no open flames to scorch pans,
burn food or scorch the cabinet interior;
eliminate messy residue from canned fuel

Food Quality: no transfer of fuel fumes to
ruin the flavor of food; food is maintained
serving temperature

Extended Unplugged Hold Time: Cabinet
temperature remains above 140°F for 2
hours, unplugged.

CAUTION: SAFE FOOD
HOLDING PRACTICES
RECOMMENDED

Cooking food to a safe temperature,
holding at a temperature of at least 140°
F is critical in the prevention of foodborne
illness. Hold only cooked, hot food at
140°F or higher. This cabinet is not in­tended to cook or reheat food. Food
must be at appropriate temperature be­fore being placed into cabinet.

COOK TO AT LEAST
165°F Destruction of

165°F
140°F

41°F

most bacteria

HOLD at 140°F or higher

DANGER ZONE: 41°F
to 140°F Bacteria
grow rapidly

2

SAFETY PRECAUTIONS & GENERAL INFORMATION

CAUTION: Electric Shock Hazard

All servicing requiring access to non-insulated components must be performed by qualified service

personnel. Do not open any access panels which require the use of tools. Failure to heed this warn­ing can result in electrical shock. Disconnect this appliance from electrical power before performing
any maintenance or servicing.

WARNING: Injury Hazard

All installation procedures must be performed by qualified personnel with full knowledge of all applica­ble electrical codes. Failure could result in property damage and personal injur y.

WARNING Electric Shock Hazard

Appliance must be plugged into a properly grounded receptacle to prevent possible shock hazard.
Electrical shock will cause death or serious Injury.

CAUTION: Burn Hazard

Interior surfaces of the appliance may be HOT to the touch, and can cause serious burns.

GENERAL INFORMATION

•

This appliance is intended for use in commercial establishments,
where all operators are familiar with the appliance use, limitations
and associated hazards.

•

Operating instructions and warnings must be read and understood
by all operators and users.

•

This appliance is intended for use to holding pre-plated, covered,
pre-cooked foods for human consumption. No other use is recom­mended or authorized by the manufacturer or its agents.

•

Cleanliness of this appliance is essential to good sanitation. Read
and follow all included cleaning instructions and schedules to en­sure the safety of the food product.

•

All included trouble shooting guides, component views and parts
lists are included for general reference, and are intended for use
by qualified service personnel.

•

Knowledge of proper installation, operation and maintenance pro­cedures is essential to ensure the safe operation of this oven.

•

Always have dry hands prior to using this piece of equipment.

•

Turn OFF the unit (not all units have power switches) anytime the cabinet is not in use.

•

If an electrical shock is felt when touching the cabinet, disconnect the power immediately and call Carter­Hoffmann Technical Service for assistance or service.

•

If the power cord is frayed or the plug damaged, DO NOT plug into the electrical power receptacle. If it is
already plugged in, turn off the main circuit breaker, usually located in the building’s breaker box, then dis­connect the plug.

•

Disconnect the power cord before attempting any repairs to the cabinet or heating unit.

•

Repairs to this unit must be by qualified personnel.

•

DO NOT SPRAY WITH WATER OR CLEANING SOLUTIONS, or submerge the heating unit. Components
and wiring present a high shock hazard when wet.

•

Disconnect heating unit when cleaning cabinet or heating unit.

•

Both the interior and exterior surfaces of this appliance can be hot to the touch and may cause burns.

SERVICE / SAFETY

CAUTION: Equipment
Electrical Damage

DO NOT plug in or use this appliance
until all Installation Instructions are
read and followed. Damage to the
appliance may occur if these instruc­tions are not followed.

This manual is considered to be a
permanent part of this appliance.

This manual must remain with the
appliance if it is sold or moved to
another location

.

3

PRODUCT SPECIFICATIONS AND OPERATING FEATURES

PAN CAPACITY*

12”x20”x2.5” 18”x26” in mm in mm in mm in mm lbs kgs

SR1820

MODEL

NUMBER

SR188 12 6 45 1/2 597 35 889 31 3/4 806 6 152 285 130

SR1820 24 12 67 1/2 1715 35 889 31 3/4 806 6 152 440 200

*Standard tray slide spacing at 3.5”. Tray slides are adjustable at 1.5” spacing to accommodate varying pan depths.

CONSTRUCTION...Completely welded
double wall cabinet construction with
outer cabinet formed and welded to
base. All seams turned in to eliminate
raw edges.

CABINET MATERIAL...All stainless
steel; polished exterior.

BASE FRAME...12 gauge stainless
steel full depth caster bolsters.

CASTERS...6” diameter, industrial
grade balloon casters. Plate mounted
and bolted to base in offset, wheel­ahead pattern. Delrin sleeve axle bear­ings and double ball bearing swivel.
Zerk grease fittings. Two casters fitted
with brakes.

BUMPER...Non-marking gray vinyl
bumper set in heavy-duty 3/16” thick
extruded aluminum frame with rein­forced corner cutouts.

INSULATION...2” thick, high density
continuous wrap-around type fiberglass
insulation.

THERMOMETER...Dial type with re­mote sensing bulb and sensing bulb
protector.

OVERALL DIMENSIONS

HEIGHT DEPTH WIDTH

DOOR...Recessed within cart walls, top
and base. Welded double panel
stainless steel pocket door. Filled with
2” thick high density fiberglass insula­tion. Large curved door handle for easy
grasp.

HINGES...12 gauge stainless steel
strap hinges with 3/8” diameter stainless
steel pins, fully welded to cabinet and
doors.

DOOR CLOSURE... Pocket style door
with magnetic closure. Gasketless de­sign with side-mounted transport latch
with padlock provision.

HANDLE...SR188: Two horizontal full
width stainless steel tubular handles,
mounted to sides of cabinet on top
edge. SR1820: Four 1” stainless steel
tubular handles. Two vertically mounted
and bolted with backup plates to each
side of cabinet.

RACK ASSEMBLIES… Removable
solid stainless steel universal slides
placed into removable stainless steel
baffles. Tray slides fully adjustable at 1­3/4” spacing. Standard spacing at 3-1/2”
centers.

CASTER

DIAMETER

SHIPPING

WEIGHT

HEATING SYSTEM...1500 watt blower
heater located in top of cabinet. Pat­ented solid-to-solid phase change heat
retention material heated by 950 watt
tubular element, located in bottom of
cabinet. High impedence protected,
internally cooled fan motor. Auto reset
high-limit switch to protect all internal
electrical components. Recessed con­trol panel. Two position toggle switch
with convection and EnduraHeat set­tings. Power indicating light, Endura­Heat charge ready light, full range ther­mostat control knob.

ELECTRICAL CHARACTERISTICS...

Operates on 120 volts, 60 cycle, single
phase, 1500 watts, 12.8 amps. Ten foot
power cord with 3 prong grounding plug.
NEMA 5-20P.

PERFORMANCE...Capable of heating

F (94C°). Convection preheat to

to 200°

F (71°C) in approximately 30 min-

160°
utes. EnduraHeat mode charge time
and preheat in approximately one hour.
Preheat in standard convection mode is
20 minutes.

ACCESSORIES/OPTIONS...

-Alternate caster sizes and types

-Four wheel brakes

-Menu card holder (5”x7” or 8.5”x11”)

-6” extended width tray slides

-Alternate electrical configuration

NOTE: Specifications subject to change through product improvement & innovation.

US Patent Nos. 7,102,103 B2 & 7,394,042 B2

4

UNPACKING, INSPECTION & FREIGHT DAMAGE

This appliance
should be
thoroughly

cleaned prior to use.
See the CLEANING

INSTRUCTIONS ON
PAGE 8 in this manual.

NOTE: DO NOT discard
the carton or other
packing materials until
you have inspected the
appliance for hidden
damage and checked it
for proper operation.

Refer to FREIGHT

DAMAGE CLAIM
PROCEDURE below.

1. Remove the cabinet from shipping carton, ensuring that all pack­ing materials and protective plastic has been removed from the
unit.

2. Inspect all components for completeness and condition.

3. If any freight damage is present, a freight claim must be filed im­mediately with the shipping company.

4. Freight damage is not covered under warranty.

5. Check to insure all components are included: cabinet, instruction
packet and additional accessories.

6. Read operation instructions completely.

7. Appliance should be thoroughly cleaned before use. See
CLEANING INSTRUCTIONS ON PAGE 8 in this manual.

FREIGHT DAMAGE PROCEDURE

NOTE: For your protection, please note that equipment in this shipment was carefully inspected

and packaged by skilled personnel before leaving the factory. Upon acceptance of this shipment,
the transportation company assumes full responsibility for its safe delivery.

IF SHIPMENT ARRIVES DAMAGED:

1. VISIBLE LOSS OR DAMAGE: Be certain that any visible loss or damage is noted on the freight
bill or express receipt, and that the note of loss or damage is signed by the delivery person.

2. FILE CLAIM FOR DAMAGE IMMEDIATELY
your dealer immediately.

3. CONCEALED DAMAGE: If damage is unnoticed until the merchandise is unpacked, notify the
transportation company or carrier immediately, and then file a “CONCEALED DAMAGE” claim
with them. This should be done within fifteen (15) days from the date the delivery was made to
you. Be sure to retain the container for inspection.

Carter-Hoffmann cannot assume liability for damage or loss incurred in transit, freight damage is
not covered under warranty. We will, however, at your request, supply you with the necessary
documents to support your claim.

: Regardless of the extent of damage. Contact

5

INSTALLATION & STARTUP

NOTE: DO NOT discard

the carton or other packing
materials until you have
inspected the appliance for
hidden damage and tested it for
proper operation.

Refer to FREIGHT DAMAGE
CLAIM PROCEDURE on PAGE 5
of this manual.

WARNING:

Risk of

Installation procedures must
be performed by a qualified
technician with full knowledge of
all applicable electrical codes.
Failure can result in personal
injury and property damage.

personal injury

CAUTION:

Electrical Shock Hazard

The ground prong of the
power cord is part of a system
designed to protect you from elec­tric shock in the event of internal
damage. DO NOT cut off the large
round ground prong or twist a
blade to fit an existing receptacle.

IMPORTANT:

Power cord is 10' long.

If necessary, contact a licensed
electrician to install an appropriate
20 amp electrical circuit with
NEMA 5-20R receptacle. DO
NOT use an extension cord.

IMPORTANT:

Damage to unit due to being con­nected to the wrong voltage or
phase is NOT covered by war­ranty.

Unpack the cabinet. Ensure that all packing materials and
protective plastic has been removed from the unit. Inspect all
components for completeness and condition.

For safe operation and maximum performance, located the
unit at least 2” from any wall or combustible material.

Install tray slides at 3.5” spacing (every other notch). Tabs on
each end of the slides will fit into notches on side wall baffles.
Simply angle the slide so that the top of each tab slides into
the notch; then turn the slide to level position.

GROUNDING INSTRUCTIONS

This appliance is equipped with a cord having a grounding
wire with a grounding plug which must be plugged into an
outlet that is properly installed and grounded. In the event of
an electrical short circuit, grounding reduces the risk of elec­tric shock by providing an escape wire for the electric current.

WARNING—Improper use of the grounding can result in
a risk of electric shock. Consult a qualified electrician or

service agent if the grounding instructions are not completely
understood, or if doubt exists as to whether the appliance is
properly grounded.

START UP

Appliance should be thoroughly cleaned before use. See
CLEANING INSTRUCTIONS, page 8.

1. Familiarize yourself with the controls. Plug the power
cord of the cabinet into a properly grounded NEMA 5-20R
electrical receptacle according to the electrical informa­tion provided below. DO NOT MODIFY CORD PLUG.

Volts : 120
Watts: 1500
Amps: 12.5

2. Set POWER switch to the “ON” position.

3. Do not load product into the cabinet. Allow the heat to
remove any residual oils which may adhere to inside
metal surfaces. A slight emission of smoke is common
during the first few hours of operation.

6

OPERATION & CONTROLS

Before using,
familiarize yourself with
the heater controls.
Read entire manual
before using unit.

ATTENTION:

Whenever
possible,

heating unit
should remain running to
ensure maximum product
temperatures, especially
after finishing the food
loading stage.

DO NOT USE
ANY CANNED
FUEL IN THIS
CABINET!

This cabinet is designed
to eliminate the need for
canned fuel.

USE OF CANNED FUEL
IN ENDURAHEAT
CABINETS WILL VOID
THE WARRANTY!

CAUTION: SAFE
FOOD HOLDING
PRACTICES
RECOMMENDED

Cooking food to a safe tem­perature, holding at a tem­perature of at least 140°F is
critical in the prevention of
foodborne illness. Hold only
cooked, hot food at 140°F
or higher. This cabinet is
not intended to cook or re­heat food. Food must be at
appropriate temperature
before being placed into
cabinet.

EnduraHeat® Mode:

1. One hour bef ore loading food, turn the temperature dial to 200º F. Flip the
toggle switch on heating unit down to “EnduraHeat”. The white indicator
lamp will illuminate.

2. Allow one hour for EnduraHeat® charging and cabinet pre-heat to approxi­mately 180°F. Do not open cabinet doors during preheat phase. The green
“Ready” light will illuminate when system is fully charged.

3. Load pans as quickly as possible and close doors. The cabinet tempera­ture will drop. Keep heating unit plugged in during loading to keep food
warm.

4. Once pans are loaded, unplug heating unit, wrap cord around cord wrap
bracket .

5. Transport food to serving area. Do not open cabinet doors until re ady to
serve. Food will remain at serving temperatures for approximately two
hours.

6. If holding time is extended beyond two hours and cabinet temperature
drops below 145º F, move cart to location where 20 Amp electricity is avail­able and plug in heater. Flip toggle switch to “Conv ection” mode and op er­ate heater until food are served.

7. When removing items, start at the bottom of the cabinet and work to the top
shelf position. This will keep food warmer and reduce spillage onto items
on lower shelves.

Convection Heat Mode:

1. At least 30 minutes before loading pans, turn the temperature dial to 200ºF.
Flip toggle switch on heating unit up to “Convection” mode. White indicator
lamp will illuminate.

2. Allow at least 20 minutes for cabinet to preheat to approximately 180ºF.

3. Load pans and close doors. During loading, the cabinet temperature will
drop. Keep unit plugged in to electrical source to keep meals warm. Try
not to move the cart right away; wait 10-15 minutes until the cabinet
recovers air temperature.

4. To transport to serving location, unplug heater, wrap cord around cord
wrap bracket and transport food to serving area.

5. Upon reaching the serving area, unwind the power cord and reconnect the
heater to a 20 Amp outlet as quickly as possible.

6. When removing items, start at the bottom of the cabinet and work to the top
shelf position. This will keep food warmer and reduce spillage onto items
on lower shelves.

ATTENTION:

Whenever possible, heating unit should remain running to
ensure maximum product temperatures, especially after
finishing the food loading stage.

7

CLEANING & CABINET MAINTENANCE

WARNING: ELECTRIC
SHOCK HAZARD

Unplug the unit from

electric power before
performing cleaning or mainte­nance.

WARNING:
BURN HAZARD

Allow the unit to cool

before performing any
cleaning or maintenance proce­dures.

WARNING: ELECTRIC
SHOCK HAZARD

DO NOT spray or

splash water on the
heater, control panel, timer or
wiring.

CAUTION: Heating unit

weighs approximately

50 lbs.

Two people are required
to remove the heater assembly
from the cabinet.

Turn the main power switch OFF, unplug and allow the unit to
cool completely before cleaning. DO NOT spray or splash water
on the heater, control panel, timer or wiring.

1. Tray slides are easily removed without tools for cleaning,
Simply lift up and pull out. The tray slides may be hand
washed or run through an automatic washer.

2. Before cleaning, unplug the heating assembly. Remove the
heater by grasping handles on each side of the heater. Pull
up and lift out. Disconnect power cord from heater assembly
before removing completely.

3. To clean stainless steel surfaces use only cleansers,
detergents, degreasers, or sanitizers that are certified to be
"chloride-free" and "phosphate-free," and cleansers,
degreasers, or sanitizers only in the recommended
concentrations. DO NOT exceed recommended concentra­tions or mixing ratios. After cleaning and sanitizing, rinse all
exposed surfaces thoroughly with large amounts of clean,
clear water. Wipe off any standing liquid or residue from all
surfaces, corners and rear edges.

4. Vinyl trim should be washed with a chlorine-free detergent
and water. Rinse thoroughly with clear water and allow to
dry. Never use abrasive cleaners, waxes, car polish, or
substances containing strong aromatic solvents or alcohol.
Use of direct steam / hot water cleaning at temperatures
above 190°F may result in “bubbling” or loosening of vinyl
adhesive.

IMPORTANT: Cleansers, detergents, degreasers, sanitizers or bleaching agents that contain chlorides or
phosphates will cause permanent damage to stainless steel products. This damage appears as pits,

eruptions, voids, small holes, cracks, severe discolorations or dulling of the metal finish. Water with a high
chlorine content can also damage stainless steel. If unsure of your water quality, we recommend you have it
tested. THIS DAMAGE IS PERMANENT, COSTLY TO REPAIR, AND IS NOT COVERED BY WARRANTY.

RECOMMENDED TIPS FOR CLEANING STAINLESS STEEL

PURPOSE FREQUENCY CLEANING AGENT METHOD OF APPLICATION

Routine
cleaning

Smears
and
fingerprints

Stubborn spots
and
stains

Hard
water spots

Daily Soap or ammonia or

detergent and water

As needed Stainless steel cleaner

or similar products

Daily or as needed Any chloride-free or

phosphate-free
cleanser

Daily or as needed Vinegar Swab with cloth.

Swab with cloth.
Rinse with clear water, wipe dry.

Rub with cloth as directed on package.
Rub in direction of grain of stainless steel.
Do not use on vinyl trim or control panel.

Apply with damp sponge or cloth.
Rub in direction of grain. Rinse thoroughly.
Do not use on vinyl trim or control panel.

Rinse with clear water, wipe dry.

8

WIRING DIAGRAM

120 VOLT, 1500 WATT, 12.5 AMP, 1 PH

NOTE:

The technical content of this manual,
including wiring diagrams, schematics,
parts breakdown illustrations and/or
adjustment procedures, is intended

for use ONLY by qualified technical
personnel.

9

REPLACEMENT PARTS

Use only (OEM) original equipment manufacturer replacement parts. Using unauthorized parts may
cause serious injury or damage to the cabinet. Replacement parts should be installed by a qualified
service technician.

Contact Carter-Hoffmann with your model and serial number for replacement parts.
Call: 800-323-9793 or

Email: [e-mail]

Part Number Description
Top Convection Heater

18600-0046 Hi limit—open at 300°F, close at 250°F
18602-0238 Time relay—recycler
18602-0239 Time relay-delay on make
18602-0240 Relay
18605-0017 14/3 HJSO cord w/ 5-20 plug
18607-0010 Terminal block—6 POS #306
18612-0096 Box element-120 volt, 1500 watt
18614-0316 Blower housing #C1281-1
18614-0316 Cord set x 40”, #4C552
18614-0321 Blower wheel
18614-0322 Muffin fan
18614-0360 Convection motor-120/208/220/230/240
18602-0016 Toggle switch
18602-0031 Rubber switch boot
18601-1176 Convection heat indicator light (white)

EnduraHeat Module

18605-0027 14/3 cord/L5-20P assembly
18606-0563 Twist lock 20A, 125v receptacle
18610-0010 Handy box: 2x4 4SSL-1/2
18610-0110 Cover plate
18610-0198 3/8” lock nut
18617-0007 Cord grip
18617-0054 Ceramic terminal block
18612-0116 Tubular element, 120v
18612-0347 Heat retention module
18600-0061 Thermostat-225 deg./25A
18601-1176 EnduraHeat indicator light (white)
18601-1175 Enduraheat ready light (green)

Cabinet Parts

18303-0085 Door handle

10

TROUBLESHOOTING GUIDE

PROBLEM PROBABLE CAUSE POSSIBLE REMEDY

No power to unit,
No light on display

Not plugged in or circuit breaker
off or tripped

Motor not running

Main switch damaged Check main power switch,

Damaged power cord Replace cord
Hi-limit safety tripped Allow unit to cool, hi-limit will

Unit does not hold temperature Damaged door gasket (metal

trim strip)
Damaged door latch Replace defective latch
Temp probe damaged Replace probe
Door gap, out of alignment Adjust door hinging and strike

Unit does not heat Cabinet temp above setpoint

(setpoint too low)
Internal wiring error Call service technician
Damaged relay Call service technician
Damaged controller Call service technician
Damaged heating element Perform ohm reading,

Plug into receptacle.
Reset circuit breaker,
check facility circuit breaker

replace if damaged

reset automatically, or replace
Replace gasket

Turn thermostat setpoint up
Check thermometer calibration

Replace element

Unit overheats Setpoint too high Change setpoint

Thermostat damaged Replace thermostat
Defective hi-limit control Call service technician
Blower fan failure Call service technician

Blower motor not running Damaged fan motor Replace motor

Blower fan jammed Find source of fan binding
Relay is “chattering”
Takes too long to get to tem-

perature

Check proper wiring to switch Repair wiring or replace switch

Improper voltage Call service technician to verify

that incoming voltage matches
cabinet specifications

NOTE:

The technical content of this manual, including
wiring diagrams, schematics, parts breakdown
illustrations and/or adjustment procedures, is

intended for use ONLY by qualified techni­cal personnel.

NOTE:

For warranty service, call Carter-Hoffmann
direct at 800-323-9793 for authorization. We
will dispatch the nearest authorized service
agency.

11

SERVICE EXPECTATIONS

Service Philosophy

For almost sixty years, Carter-Hoffmann has enjoyed a reputation for manufacturing rugged,
dependable foodservice equipment that permits foodservice professionals serve more food
products to more people, and thus, to grow their business.

Our goal is not only to provide the best food service equipment for the price, but also to back it up
with after-sale service that is responsive, fast, efficient and professional. To ensure a clear under­standing of our goals, expectations, and responsibilities, we have prepared this brief document.

Carter-Hoffmann products are innovative and efficient. They are easy to use, easy to clean and easy
to maintain. Although the products are quite reliable they are also designed for easy repair. We
believe that a malfunction to a Carter-Hoffmann product should cause as little inconvenience to
the customer as possible. Our aim is to provide “same day/first time fix” repair service on all of our
products. We are dedicated to making every aspect of our customer service the stand ard by which
others are judged.

End-User Responsibilities

While we all strive to serve our mutual customers as well as possible that does not mean that
the end-user (including his employees) does not share some responsibilities.

1. All shipping damage must be noted on the freight bill when the shipment is received. Any freight
damages must be collected from the Freight Company, NOT Carter-Hoffmann.

2. The end-user should be advised beforehand to carefully unpack and inspect all products when
they are received BEFORE SIGNING THE SHIPPER'S RECEIPT OF DELIVERY.

3. The end-user must provide a safe, dry, level surface for the equipment to be placed upon.

4. The end-user must provide the proper electrical supply. All in-wall electrical modifications are to
be completed by a licensed electrician. All building modifications are the responsibility of the
end-user.

5. The end-user must operate, clean and maintain the equipment in accordance with the
procedures described in the Operation Manual.

6. Carter-Hoffmann is NOT responsible for any loss of the customer’s income, loss of food product,
extra labor charges, or any other incidental or consequential costs as a result of the malfunction
of our product.

7. The end-user shall allow for on-premises repair of the equipm ent to be completed at a mutually
convenient place and time.

Warranty Service

1. Warranty service is to be initiated by authorized Carter-Hoffmann personnel only.

2. The service provider is NOT authorized to change or extend any of the terms or conditions of our
warranty.

3. Initial freight damage is NOT covered by the product warranty.

Confidentiality

1. The end user and all his employees and sub-agents shall protec t and keep confidential Carter­ Hoffmann’s proprietary designs, information, and knowledge.

2. All literature and informational materials provided by Carter-Hoffmann are to be considered
confidential; they remain Carter-Hoffmann’s property; and are not to be reproduced without our
prior written consent.

12

OWNER INFORMATION

YOUR LOCAL CONTACTS

SERVICE & PARTS DISTRIBUTOR

NAME:
CONTACT:
ADDRESS:

TEL:
FAX:
TOLL FREE:

EMAIL: WEBSITE:

SERVICE LOG

DATE SERVICE AGENT NATURE OF PROBLEM / ACTION TAKEN

FACTORY SALES REPRESENTATIVE

IMPORTANT OWNER INFORMATION

Please take the time to record the model
number and serial number, the identifica­tion decal is normally located on the right
hand side of the unit. Also be sure to
record your voltage and purchase date of
your piece of Carter-Hoffmann equipment
in the spaces below.

It is extremely helpful to have this infor­mation available when calling Carter­Hoffmann for service or assistance.

Cabinet Model #:______________________ _______
Cabinet Serial #:______________________ _________
Heater Head Model #:___________________________
Heater Head Serial #:__________________________
Voltage: ____________________
Wattage: ___________________________
Phase: ____________
Date of Installation: _______/___________/_____________
Carter-Hoffmann Invoice / Sales Order #:_______________
Purchase Order #: _________________________

13

WARRANTY

Carter-Hoffmann Warranty:

Carter-Hoffmann (“CARTER-HOFFMANN”) warrants to the initial purchaser of its standard Carter
Line Products that CARTER-HOFFMANN will, at its option, repair or replace, during the warran ty
period set forth below, any part of such products made necessary due to a defect in material or work­manship which is present when the product leaves its factory and which man ifests itself du ring th e war­ranty period under normal use and service.

This warranty applies only to original equipment owned and possessed by the initial purchaser and the
warranty period begins on the date of original shipment from the CARTER-HOFFMANN factory and
extends as follows: to component parts and labor for 12 months; to refrigeration compressor unit for
one year (limited to replacement only - not to include labor for removal, repa ir or replacement).

Repair or replacements under this warranty will be performed, unless otherwise authorized in writing
by CARTER-HOFFMANN, at its factory. All parts or components to be repaired or replaced under this
warranty are to be shipped prepaid to CARTER-HOFFMANN, with reimbursement credit for such part
or component to be given if found by CARTER-HOFFMANN to be defective.

CARTER-HOFFMANN neither makes nor assumes and does not authorize any other person to make or
assume any obligation or liability in connection with its products other than that covered in this wa r­ranty. This warranty applies only within the continental United States and Canada. In Alaska and Ha­waii, this warranty applies only to and is limited to the supply of replacement parts.

Warranty Exclusions and Limitations:

Any implied warranty of merchantability or fitness for a particular purpos e is hereby specifically dis-

claimed by CARTER-HOFFMANN. There are no warranties, expressed or implied, which extend be-

yond the description on the face hereof. This warranty does not cover and CARTER-HOFFMANN shall

not under any circumstances be liable for any incidental, consequential or other damages (such as in-

jury to persons or property, loss of time, inconvenience, loss of business or profits, or other matters not

specifically covered) arising in connection with the use of, inability to use, or failure of these products.

Specifications subject to change through product improvement and innovation.

Carter-Hoffmann

1551 McCormick Ave.

Mundelein, Illinois, 60060 USA

Phone: [phone] Toll free: 800-323-9793 Fax: [phone]

Sales and Marketing E-mail: [e-mail]

Service E-mail: [e-mail]
Company Website: www.carter-hoffmann.com

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