Carter Hoffman MC112S-2 Installation Manual

MODULAR HOLDING CABINET

OWNERS OPERATORS MANUAL

All Models Beginning with the Prefix MC

with “P1-P6” program controller

MC2W2H

MC112S-2

READ THIS MANUAL
COMPLETELY BEFORE
OPERATING THIS
APPLIANCE

MANUFACTURED BY:

CARTER-HOFFMANN

1551 McCORMICK AVENUE

MUNDELEIN, IL 60060 U.S.A.

PHONE: [phone]

FAX: [phone]

TOLL FREE: 800-323-9793

EMAIL: [e-mail]

MC1W5H

MC212S-4

MC3W2H

MC2W8H MC123

This manual is considered to be part of the appliance and is to be given to the OWNER of

MANAGER, or to the person responsible for training operators of this appliance.

THIS MANUAL IS TO BE UNDERSTOOD BY ALL PERSONS USING

Contact Carter-Hoffmann if you have questions regarding installation,

IMPORTANT: DO NOT DISCARD THIS MANUAL

OR INSTALLING THIS APPLIANCE.

operation or maintenance of this equipment.

SAFETY PRECAUTIONS……………………………………... 2
UNPACKING & INSPECTION, FREIGHT DAMAGE.………. 3
GROUNDING INSTRUCTIONS……………………………….. 3
INSTALLATION & START-UP…………………………………. 4
SPECIFICATIONS…………..…………….…..……...………… 5
CLEANING……………………………...………….……………. 6-7
FEATURES & OPERATING CONTROLS……………………. 7
NORMAL OPERATION…...……..………...…………………... 8
CONTROLLER PROGRAMMING….…..……………………… 9
MODULAR FOOD HOLDING GUIDE……….…….………….. 10
SERVICE EXPECTATIONS……………………………………. 11
WARRANTY STATEMENT…………………………………….. 12

TABLE OF CONTENTS

SAFETY

Knowledge of proper installation, operation and maintenance procedures is essential to ensure the safe operation of this oven.

1. Always have dry hands prior to using the ON/OFF switch.

2. Turn OFF the ON/OFF switch anytime the cabinet is not in use, for extended periods of time.

3. If an electrical shock is felt when touching the cabinet, disconnect the power immediately and call Carter-Hoffmann Technical Service
for assistance or service.

4. If the power cord is frayed or the plug damaged, DO NOT PLUG INTO THE ELECTRICAL POWER RECEPTACLE. IF IT IS
ALREADY PLUGGED IN, SHUT OFF THE MAIN CIRCUIT BREAKER, LOCATED IN THE BREAKER BOX, THEN DISCONNECT
THE PLUG.

5. DISCONNECT THE POWER CORD BEFORE ATTEMPTING ANY REPAIRS TO THE CABINET AND/OR CLEANING THE UNIT.
REPAIRS TO THIS UNIT MUST BE PERFORMED BY QUALIFIED PERSONNEL.

6. DO NOT SPRAY WITH WATER HOSE OR SUBMERGE THE CABINET. ELECTRICAL COMPONENTS AND WIRING PRESENT A
HIGH SHOCK HAZARD WHEN WET.

Rev: KBA063011 Printed in The United States of America Part Number 18400-3158

WARNING

SAFETY PRECAUTIONS

WARNING: ELECTRIC SHOCK HAZARD

All servicing requiring access to non-insulated components must be performed by
qualified service personnel. DO NOT open any access panel that requires the use
of tools. Failure to heed this warning may result in severe electric shock.

CAUTION: ELECTRIC SHOCK HAZARD

Disconnect this appliance from electrical power before performing any
maintenance or servicing.

CAUTION: BURN HAZARD

Exposed metal surfaces can be hot to the touch and may cause burns.

IMPORTANT SAFETY INSTRUCTIONS

When using electrical appliances basic safety precautions should be adhered to, including the following:

1) Operators of this appliance must be familiar with the appliance use, limitations and associated
restrictions. Operating instructions must be read and understood by all persons using or installing
this appliance.

2) This appliance must be grounded. Connect only to properly grounded outlet.
See “Grounding Instructions” found on page 3.

3) Use this appliance only for its intended use as described in the manual.
a. This equipment is specifically designed to hold pre-cooked food at temperature.
b.
c. This equipment is not designed for industrial or laboratory use.

4) Cleanliness of this appliance and accessories is essential to good sanitation.

5) DO NOT submerge this appliance in water. This appliance is not jet stream approved. DO NOT direct
water jet or steam jet at this appliance, or at any control panel or wiring. DO NOT splash or pour water
on, in or over any controls, control panel or wiring. DO NOT use corrosive chemicals or vapors in this
appliance.

6) DO NOT operate this appliance if it has a damaged cord or plug, if it is not working properly, or if it has
been damaged or dropped. Do not immerse cord or plug in water, keep cord away from heated
surfaces, and do not let cord hang over edge of table or counter.

7) Only qualified service personnel should service this appliance. Contact nearest authorized service
facility for examination, repair, or adjustment.

8) DO NOT cover or block any openings on the appliance.

9) DO NOT store this appliance outdoors. DO NOT use this product near water – for example,
near a kitchen sink, in a wet basement, or near a swimming pool, and the like.

10) DO NOT use the appliance for storage. DO NOT store flammable or combustible materials in or near

the appliance. Never leave anything in a warming cavity when the appliance is not in use.

This equipment is intended for use in commercial establishments only.

SAVE THESE INSTRUCTIONS

2

This appliance
should be
thoroughly

cleaned prior to use.

See the CLEANING
INSTRUCTIONS on
page 6 in this manual.

NOTE: DO NOT discard

the carton or other
packing materials until
you have inspected the
appliance for hidden
damage and checked it
for proper operation.

Refer to FREIGHT

DAMAGE CLAIM
PROCEDURE on

bottom of this page.

UNPACKING AND INSPECTION

1. Remove the cabinet from shipping carton, ensuring that all packing mate­rials and protective plastic have been removed from the unit.

2. Inspect all components for completeness and condition.

- Pan covers: these may be polycarbonate plastic with metal springs or

metal, depending on which model you have. There should be one lid for
each cabinet cavity.

- Pans (if ordered)

1. If any freight damage is present, a freight claim must be filed immediately
with the shipping company.

2. Freight damage is not covered under warranty.

3. Check to insure all components are included: cabinet, instruction packet
and additional accessories: amber water reservoir, stainless steel water
trough.

4. Read operation instructions completely.

5. Appliance should be thoroughly cleaned before use. See CLEANING
INSTRUCTIONS on page 6 in this manual.

NOTE: For your protection, please note that equipment in this shipment was carefully inspected and packaged by

skilled personnel before leaving the factory. Upon acceptance of this shipment, the transportation company assumes
full responsibility for its safe delivery.

IF SHIPMENT ARRIVES DAMAGED:

1. VISIBLE LOSS OR DAMAGE: Be certain that any visible loss or damage is noted on the freight bill or express re-

ceipt, and that the note of loss or damage is signed by the delivery person.

2. FILE CLAIM FOR DAMAGE IMMEDIATELY
ately.

3. CONCEALED DAMAGE: If damage is unnoticed until the merchandise is unpacked, notify the transportation com-

pany or carrier immediately, and then file a “CONCEALED DAMAGE” claim with them. This should be done within

fifteen (15) days from the date the delivery was made to you. Be sure to retain the container for inspection.

Carter-Hoffmann cannot assume liability for damage or loss incurred in transit, freight damage is not covered under

warranty. We will, however, at your request, supply you with the necessary documents to support your claim.

FREIGHT DAMAGE PROCEDURE

: Regardless of the extent of damage. Contact your dealer immedi-

GROUNDING INSTRUCTIONS

This appliance is equipped with a cord having a grounding wire with a grounding plug which must be plugged into an
outlet that is properly installed and grounded. In the event of an electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric current.

WARNING—Improper use of the grounding can result in a risk of electric shock. Consult a qualified electrician or

service agent if the grounding instructions are not completely understood, or if doubt exists as to whether the appliance
is properly grounded.

3

IMPORTANT:

Front and back of cabinet
must remain clear for
access.

Maintain 2” of clearance
on each side of cabinet to
allow for adequate cooling.

NOTE: The technical con-

tent of this manual, includ­ing any wiring diagrams,
schematics, parts break­down illustrations and/or
adjustment procedures, is

intended for use ONLY by
qualified technical per­sonnel.

INSTALLATION AND START-UP

1. Check for proper voltage and circuit breaker size. Cabinet requires 120
volt, single phase, 15 Amp circuit. Refer to serial tag on the cabinet for the
electrical requirements for your particular cabinet.

Sample serial tag
location of electrical specs

2. Ensure receptacle is correctly installed and operating safely. Requires

grounded NEMA 5-15R receptacle.

3. Position cabinet on table or counter top. Maintain 2” of clearance on each

side to allow for adequate cooling.

Location

For proper operation and maximum performance, locate the unit in an ambient
air temperature of less than 80°F (21°C).

Avoid areas near exhaust fans where there are active air movements.
For safe operation, locate the unit a reasonable distance from combustible
walls and materials.

To prevent injury and damage, locate the unit at a proper and safe working
height. The location should be level, clean of debris, and strong enough to
support the weight of a fully loaded unit.

Counter-top Mounting

To prevent electrical shock, be sure unit is unplugged from an electrical outlet.
If unit has been operated, allow unit to cool before installing. For safety
reasons, countertop must be made of a non-combustible material, clean and

free of debris.

ELECTRICAL SPECIFICATIONS

The charts below give electrical specifications for the most popular models, but due to the nature of
continuing change to the number of configurations we manufacture, may not list your model. Refer
to the serial tag on your cabinet for actual electrical specifications.

MODEL MODULES WATTS VOLTS AMPS

MC1W1H 1 200 120 1.7

MC1W2H 2 400 120 3.3

MC1W3H 3 600 120 5.0

MC1W4H 4 800 120 6.7

MC1W5H 5 1000 120 8.3

MC2W1H 2 400 120 3.3

MC2W2H 4 800 120 6.7

MC2W3H 6 1200 120 10.0

MC3W1H 3 600 120 5.0

MC3W2H 6 1200 120 10.0

MC4W2H 8 1600 120 13.3

MC2W4H 8 1600 120 13.3

4

MODEL MODULES WATTS VOLTS AMPS

MC123 3 900 120 7.5

MC125 5 1500 120 12.5

MC112S-2 1 300 120 2.5

MC112S-4 1 300 120 2.5

MC112S-6 1 300 120 2.5

MC212S-2 2 600 120 5.0

MC212S-4 2 600 120 5.0

MC212S-6 2 600 120 5.0

MC212S2-2DD 2 600 120 5.0

GROUND

PIN

NEMA 5-15P

PLUG

NEMA 5-15P

RECEPTACLE

MC SERIES MODULAR HOLDING CABINET SPECIFICATIONS

INTRODUCTION

Carter-Hoffmann MC Modular
Holding Cabinets are designed

to hold pre-cooked food products
at temperature. Holding times
and temperatures are controlled
by an electronic controller and
are individually programmable for
each module. Timer can be set
in one minute increments up to
99 minutes. Temperature can be
set in 1ºF increments up to
195ºF.

MC212S2-DD

MC1W4H MC125 MC1W2H MC212S-4

MODEL DIMENSIONS (HxDxW) PAN CAPACITY

MC1W1H 7 x 15-1/4 x 9-1/2 1 (1/3 size)

MC1W2H 16-5/8 x 15-1/4 x 9-1/2 2 (1/3 size)

MC1W3H 16-5/8 x 15-1/4 x 9-1/2 3 (1/3 size)

MC1W4H 21-5/8 x 15-1/4 x 9-1/2 4 (1/4 size)

MC1W5H 26-5/8 x 15-1/4 x 9-1/2 5 (1/4 size)

MC2W1H 7 x 15-1/4 x 18-3/4 2 (1/3 size)

MC2W2H 16-5/8 x 15-1/4 x 18-3/4 4 (1/3 size)

MC2W3H 16-5/8 x 15-1/4 x 18-3/4 6 (1/3 size)

MC3W1H 7 x 15-1/4 x 28-1/8 3 (1/3 size

MC3W2H 11-3/4 x 15-1/4 x 28-1/8 6 (1/3 size)

MC4W2H 15-3/4 x 15-1/4 x 37-3/8 8 (1/3 size)

MC2W4H 21-5/8 x 15-1/4 x 18-3/4 8 (1/3 size)

MC212S2-2DD* 12-1/2 x 14-11/16 x 23-7/8 See MC212S-2

CONSTRUCTION...All stainless steel double
wall cabinet construction. Black rubber legs.
Modular design with one controller and one
pan cavity per module.

CABINET MATERIAL...All stainless steel;
20 gauge polished exterior. Each cavity has
a scratch-resistant polymer lower surface
with recessed aluminum plate. Angle slides
keep plastic lids in place. Lids are remov­able for holding drier foods and cleaning.

CABINET CAPACITY... Capacity and pan
size(s) accepted depend on model (refer to
individual specification sheets). Pass-thru
design for access from front and back
(except MC123 & MC125)

LIDS... Spring-loaded, polycarbonate lids or
metal lids, depending on model number.
Easily removed, without tools, for easy
cleaning or holding uncovered food prod­ucts. Lids in place provide seals for pans
containing moisture-sensitive food products.

CONTROLLER... Electronic temperature
controls with countdown timer and audio/
visual alarm. One controller per pan cavity.
Allows user to program temperature in one
degree increments up to 195°F (91°C).
Timer can be set for up to 99 minutes, in 1
minute increments. Countdown will convert
to seconds when less than one minute is left.

* MC212S2-DD has 3 timers for each cavity.

HEATING SYSTEM... For each module
there is one 200 or 300 watt silicone pad
heater vulcanized to bottom of aluminum
plate. Programmable controller, with a digi­tal temperature and time display.

ELECTRICAL CHARACTERISTICS…

Operates on 120 volts, 60 cycle, single
phase, 200 or 300 watts per zone, amperage
varies in relation to number of zones. Ten
foot 3 wire rubber cord with 3 prong ground­ing plug. NEMA 5-15P.

MODEL DIMENSIONS

PAN CAPACITY

(HxDxW)

MC123 18 x 22 x 14-1/2 3 full size or 6 1/2 size long

(1 cavity is 2.5” deep; 2 cavities are 4” deep)

MC125 28 x 22 x 14-1/2 5 full size or 10 1/2 size long

(2.5” deep)

MC112S-2 8-3/8 x 14-11/16 x 23-

1 full size, 2 half size or 3 1/3 size (2.5” deep)

7/8

MC112S-4 9-7/8 x 14-11/16 x 23-

1 full size, 2 half size or 3 1/3 size (4” deep)

7/8

MC112S-6 11-7/8 x 14-11/16 x

1 full size, 2 half size or 3 1/3 size (6” deep)

23-7/8

MC212S-2 12-1/2 x 14-11/16 x

2 full size, 4 half size or 6 1/3 size (2.5” deep)

23-7/8

MC212S-4 15-1/2 x 14-11/16 x

2 full size, 4 half size or 6 1/3 size (4” deep)

23-7/8

MC212S-6 19-1/2 x 14-11/16 x

2 full size, 4 half size or 6 1/3 size (6” deep)

23-7/8

PERFORMANCE...Capable of heating to
195°F (91°C). Temperature default is 195°
F. Preheat to 180°F (82°C) in less than 10
minutes.

OPTIONS & ACCESSORIES...

►Pans with handles (specify size)
►Single-sided access (std on MC123 &

MC125)
►Contact factory for additional non-standard
module configurations

5

CAUTION:
ELECTRIC SHOCK
HAZARD

Disconnect appliance from

electric power before cleaning.

CAUTION:
HOT SURFACE

Exposed surfaces can be hot
to the touch and may cause
burns. Allow appliance to cool
before cleaning.

IMPORTANT:

DO NOT spill or pour
water into controls,

control panel or wiring. Water

damage is not covered by
warranty.

TYPES OF LIDS: Your cabinet

may have one of two types of
lids, illustrated below:

Polycarbonate plastic
lid with metal springs

OR

CLEANING

CAUTION: Unplug cabinet and allow to cool before cleaning.
Daily Cleaning:

1) Turn off cabinet and remove power cord plug from outlet. Allow cabinet
to cool.

2) Remove pans and clean them in the sink with mild detergent and allow
to dry.

3) Wipe cabinet and inside surfaces of warming cavities with a clean
towel moistened with cleaning solution.

4) Rinse by wiping with a clean towel moistened with clean water. Allow
to air dry.

5) Connect power cord.

Weekly Cleaning:

1) Turn cabinet off and remove power cord plug from outlet. Allow cabinet
to cool.

2) Remove pans and pan covers. Reach into cavity and push lid up
while sliding it toward you.

3) Lightly spray cabinet and inside surfaces of warming cavities with
cleaning solution.

4) Wipe cabinet and inside surfaces of warming cavities with a clean
towel until clean. For heavy soils, use a non-scratch or nylon scouring
pad.

5) Rinse by wiping with a clean towel moistened with clean water. Allow
cabinet to air dry.

6) Pans may be cleaned in the sink with mild detergent. Rinse and allow
to air dry.

7) Clean pan covers by wiping with a clean towel moistened with cleaning
solution. On plastic lids, springs may be removed for cleaning; be sure
springs are properly reinstalled. Rinse by wiping with a clean towel
moistened with clean water. Allow to air dry then reinstall in cabinet
with springs positioned “UP”.

8) Connect power cord.

Metal Lid

CAUTION:

Cleansers, detergents, degreasers, sanitizers, or
bleaching agents that contain chlorides or phosphates will cause
permanent damage to stainless steel products. The damage
appears as pits, eruptions, voids, small holes, severe discolora-

tion or dulling of the metal finish.

Water with high chloride content can also damage stainless steel. If un­sure of your water quality, we recommend you have it tested. THIS DAM­AGE IS PERMANENT, COSTLY TO REPAIR, AND IS NOT COVERED
BY THE WARRANTY.

See next page for tips on cleaning stainless steel.

6

RECOMMENDED TIPS FOR CLEANING STAINLESS STEEL

Purpose Frequency Cleaning Agent Method of Application

Routine Daily Soap, ammonia Sponge with cloth, rinse with clear water
cleaning detergent and wipe dry.
and water

Smears/ As Stainless steel cleaner Rub with soft cloth as directed on package.
Fingerprints needed or similar products Rub in direction of grain of stainless steel.
Do not use on vinyl trim.

Stubborn Daily Any chloride-free Apply with damp sponge or cloth. Rub in
spots and as or direction of grain of stainless steel. Rinse
stains needed phosphate-free thoroughly, especially if cleaner contains
cleaner chlorine bleach; do not use on vinyl trim.

Hard water Daily Vinegar Swab with cloth.
spots as needed Rinse with water and wipe dry.

FEATURES & OPERATING CONTROLS

CONTROL PANEL

(OPTIONAL)

REAR CONTROL PANEL

(PASS-THRU MODELS ONLY)

7

NORMAL OPERATION

Temperature
Is LOW

Typical

Temperature

Reading

Module is
READY

NOTE: Timer can not be

started until the cabinet is
pre-heated.

NOTE: Press and release

the TEMP key to
view of verify a cavity
setpoint. Cavity setpoint
will be displayed briefly. If
the cavity setpoint needs
to be changed, refer to

Programming Instructions

on page 9.

NOTE: Program timer

defaults to “P1” each time

the unit is turned OFF then
back ON.

Typical Time
Remaining

1. Press the POWER switch, located on the front panel, to ON. Illuminated
portion of the switch will glow, indicating power is ON. Pre-heat the cabinet
for 20 minutes. When first turned on, digital readout will display “LO” until the
cabinet reaches 122°F (50°C).

Cavity temperature setpoint range is between 122°F (50°C) and 195°F (91°C).

After the cabinet reaches 122°F (50°C), the digital readout will display the
current temperature, until the temperature reaches the setpoint. Once the
cabinet reaches the setpoint, the digital readout will display “P 1”. This
indicates the cabinet is ready to hold product.

2. Select the desired timer program by pressing the INCREASE / DECREASE
arrow keys. The cabinet has six programmable timers (“P 1”, “P 2”, “P 3”,
“P 4”, “P 5”, and “P 6”) for each cavity. Different program timers can be used
for different parts of the day (Breakfast, Lunch, Dinner) or alternate products.

NOTE: To select other timer programs (“P 2” through “P 6”), press the

INCREASE KEY or DECREASE KEY until the digital readout
displays the desired program.

3. After pre-heat, load cooked product into pan(s) and place pan(s) in cavity.

Press the TIME KEY to start the timer. Refer to Programming
Instructions to change the programmed time

4. The digital readout will count down, displaying the remaining time. The digital
readout is displayed in hours and minutes until the time remaining is less than
one minute. Once the time remaining is less than one minute, the digital
readout counts down in seconds.

5. At the end of the timed cycle, the digital readout will flash “000” and an alarm
will sound until the TIME KEY is pressed.

6. The digital readout will display the currently selected timer (e.g. “P 1”),
indicating that the cabinet is ready to hold product.

NOTE: Timer can be

cancelled at any time
during the cycle by
pressing and holding the

TIME KEY for 2
seconds. Digital readout
will display currently
selected timer (e.g “P 1”).

Timed Cycle

Completed

7. Remove product pan from cavity.

8. At the end of the day, press the POWER switch to OFF.

DIGITAL READOUT

INCREASE KEY

TEMPERATURE KEY

POWER SWITCH

TIME KEY

DECREASE KEY

8

To enter into program
mode, display must
be in operating mode
and not in a timing
cycle .

NOTE: Each module

can be programmed

individually.

Rear display cannot

be

programmed.

NOTE:

“P1” must be displayed
before temperature
scale can be changed.
If “P1” is not displayed,
press ARROW KEY to
display “P1.”

TEMPERATURE
SETPOINT RANGE:
122ºF - 195ºF
(50°C - 91°C)
TEMPERATURE
DEFAULT SETPOINT:
195ºF(91°C)

TIMER RANGE:
1 minute to 9 hours, 59
minutes

NOTE: While in the

program mode, if no
key is pressed for 10
seconds, any changes
will be saved and the
control returns to nor­mal operation mode.

NOTE:

The technical content of
this manual, including any
wiring diagrams, sche­matics, parts breakdown
illustrations and/or adjust­ment procedures, is

intended for use ONLY

by qualified technical
personnel.

CONTROLLER PROGRAMMING

PROGRAM TEMPERATURE SETPOINT

1. Press and hold the TEMP KEY until display flashes.

2. Press INCREASE KEY or the DECREASE KEY to raise or lower

temperature or time setpoint. Each time the key is pressed, setpoint is changed
by 1º.

3. Press TEMP KEY to save changes

PROGRAM TIMERS (P1 through P6)

1. Press and hold TIME KEY until display flashes.

2. Press INCREASE KEY or the DECREASE KEY to raise or lower
time setpoint. Each time the key is pressed, setpoint is changed by one minute.
Hold the key to scroll faster.

3. Press the TIME KEY to save changes and return to “P 1”.

4. To program timers “P 2” through “P 6”:

5. Press INCREASE KEY or DECREASE KEY to select desired
timer program number (“P 2” thru “P 6”).

6. Repeat steps 1 through 3 above for each program.

TO CANCEL TIMER

Press and hold TIME KEY for 2 seconds.

TO CHANGE THE TEMPERATURE SCALE

Press the TEMP KEY until the temperature starts flashing. Then, press both
the up and down arrow buttons (together) until ‘F’ (Fahrenheit) is displayed.

Press the up or down arrow keys to toggle between ºC and ºF.

Once selected, press the TEMP KEY to save and exit.

INCREASE KEY

DIGITAL READOUT

DECREASE KEY

TEMPERATURE KEY

POWER SWITCH

TIME KEY

9

Modular Food Holding Guide*

Product Temperature

(°F/ °C)

Maximum Recommended

Hold Time (minutes)

With Humidity

(water layer under trivet)

Hamburger Patties 175 / 79 30 No
Crab Legs / Shrimp 160 / 71 45 Yes
Macaroni & Cheese 175 / 79 120 No
Baked Beans / Chili 180 / 82 120 No
Omelets 175 / 79 45 Yes
Egg Bake / Quiche 165 / 74 120 No
Hash Brown Potatoes 180 / 82 60 No
Sausage Patties 180 / 82 60 No
Biscuits (bottom heat only; no lid) 165 / 74 30 No
Tortillas, Soft 180 / 82 60 No
Croissants 170 / 77 60 No
French Toast 165 / 74 60 No
Pancakes 180 / 82 30 No
Scrambled Eggs 180 / 82 60 No
Hot Dogs 180 / 82 180 Yes
Lasagna 170 / 77 60 No
Pasta 175 / 79 60 No
Rice 175 / 79 30 No
Vegetables 175 / 79 45 No
Bacon, Crisp (top & bottom heat; no lid) 180 / 82 30 No
Bacon, Canadian 180 / 82 30 Yes
Nacho Cheese 165 / 74 240 No
Cut Green Beans / Mixed Vegetables 160 / 71 240 No
Chops. Sliced Meats 160 / 71 60 Yes
Chicken, Fried (top & bottom heat; no lids) 170 / 77 30 No
Chicken, Boneless Breasts 175 / 79 60 Yes
Chicken Breasts, Grilled 170 / 77 150 Yes
Chicken Nuggets, Breaded (top & bottom heat; no lid) 190 / 88 25 No
Chicken, Pre-Cooked Boneless Patties 150 / 66 90 Yes
Fish, Fried (top and bottom heat; no lid) 170 / 77 30 No
Fish, Baked or Broiled 155 / 68 45 Yes
Pork Loin Roast, Whole 180 / 82 60 Yes
Ribs, In Sauce 175 / 79 90 No
Paella 180 / 82 60 No
Gravies, Sauces 170 / 77 45 No
Soups 185 / 85 90 No
Poppers, Fried (top & bottom heat; no lid) 190 / 88 25 No

*NOTE: Times and temperatures
observed in a test kitchen envi­ronment. Times & temperatures
may vary, depending on initial
food quality, initial cooked tem­perature and user expectations of
acceptable quality. Holding times/
temps for products with bottom
heat and lids, unless otherwise
noted.

10

SERVICE EXPECTATIONS

Service Philosophy

For over sixty years, Carter-Hoffmann has earned a reputation for manufacturing rugged and
dependable foodservice equipment that permits foodservice professionals serve better food
products to more people, and thus, grow their business.

Our goal is not only to provide the best food service equipment for the price, but also to back it up
with after-sale service that is responsive, fast, efficient and professional. Carter-Hoffmann products
are innovative and efficient. They are easy to use, easy to clean and easy to maintain. Although the
products are quite reliable, they are also designed to be easy to repair when necessary.

We believe that a malfunction to a Carter-Hoffmann product should cause as little inconvenience to
the customer as possible. Our goal is to provide the same day service or within 24 hours and strive
to fix it the first time. We are dedicated to making every aspect of our customer service the standard
by which others are judged.

End-User Responsibilities

While we all strive to serve our mutual customers as well as possible, we remind the end-user
(and their employees) that they also have some responsibilities.

1. All shipping damage must be noted on the freight bill when the shipment is received. Any freight
damages must be collected from the Freight Company, NOT Carter-Hoffmann.

2. The end-user should be advised beforehand to carefully unpack and inspect all products when
they are received BEFORE SIGNING THE SHIPPER'S RECEIPT OF DELIVERY.

3. The end-user must provide a safe, dry, level surface for the equipment to be placed upon.

4. The end-user must provide the proper electrical supply. All in-wall electrical modifications are to
be completed by a licensed electrician. All building modifications are the responsibility of the
end-user. Specification literature changes frequently, please verify proper installation is possible.

5. The end-user must operate, clean and maintain the equipment in accordance with the
procedures described in this Operation Manual.

6. Carter-Hoffmann is NOT responsible for any loss of the customer’s income, loss of food product,
extra labor charges, or any other incidental or consequential costs as a result of the malfunction
of our product.

7. The end-user shall allow for on-premises repair of the equipment to be completed at a mutually
convenient place and time.

Warranty Service

1. Warranty service is to be initiated by authorized Carter-Hoffmann personnel only, please call

Carter-Hoffmann directly and we will take care of everything.

2. The service provider is NOT authorized to change or extend any of the terms or conditions of our

warranty.

3. Initial freight damage is NOT covered by the product warranty.

Confidentially

1. The end user and all his employees and sub-agents shall protect and keep confidential Carter­Hoffmann’s proprietary designs, information, and knowledge.

2. All literature and informational materials provided by Carter-Hoffmann are to be considered
confidential; they remains Carter-Hoffmann’s property; and are not to be reproduced without our
prior approval

NOTE:

The technical content of this manual, including any wiring diagrams, schematics, parts breakdown illustrations

and/or adjustment procedures, is intended for use ONLY by qualified technical personnel.

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Carter-Hoffmann Warranty:

Carter-Hoffmann (“CARTER-HOFFMANN”) warrants to the initial purchaser of its standard Carter Line Prod­ucts that CARTER-HOFFMANN will, at its option, repair or replace, during the warranty period set forth below,
any part of such products made necessary due to a defect in material or workmanship which is present when the
product leaves its factory and which manifests itself during the warranty period under normal use and service.

This warranty applies only to original equipment owned and possessed by the initial purchaser and the warranty
period begins on the date of original shipment from the CARTER-HOFFMANN factory and extends as follows: to

component parts and labor for 12 months.

Repair or replacements under this warranty will be performed, unless otherwise authorized in writing by
CARTER-HOFFMANN, at its factory. All parts or components to be repaired or replaced under this warranty are
to be shipped prepaid to CARTER-HOFFMANN, with reimbursement credit for such part or component to be
given if found by CARTER-HOFFMANN to be defective.

CARTER-HOFFMANN neither makes nor assumes and does not authorize any other person to make or assume
any obligation or liability in connection with its produ cts other than that covered in this warranty. This warranty
applies only within the continental United States and Canada. In Alaska and Hawaii, this warranty applies only to
and is limited to the supply of replacement parts.

Warranty Exclusions and Limitations:

Any implied warranty of merchantability or fitness for a particular purpos e is hereby specifically disclaimed by
CARTER-HOFFMANN. There are no warranties, expressed or implied, which extend beyond the description on
the face hereof. This warranty does not cover and CARTER-HOFFMANN shall not under any circumstances be

liable for any incidental, consequential or other damages (such as injury to persons or property, loss of time, in-

convenience, loss of business or profits, or other matters not specifically covered) arising in connection with the

use of, inability to use, or failure of these products.

Specifications are subject to change through product improvement and innovation.

Carter-Hoffmann

1551 McCormick Ave.

Mundelein, Illinois, 60060 USA

Phone: [phone] Toll free: 800-323-9793 Fax: [phone]

Sales and Marketing E-mail: [e-mail]

Service E-mail: [e-mail]
Company Website: www.carter-hoffmann.com

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