Carter Hoffman HDW-1, HDWN-2, HDW-2, HDWN-1 Operation Manual

CARTER-HOFFMANN

HUMIDIFIED DRAWER WA RMER

OPERATION MANUAL

MODELS: HDW-1, HDW-2, HDWN-1, HDWN-2

MANUFACTURED BY:

CARTER-HOFFMANN

1551 McCORMICK AVENUE

MUNDELEIN, IL 60060 U.S.A.

PHONE: [phone]

FAX: [phone]

EMERGENCY SERVICE: 800-421-3744

EMAIL: [e-mail]

SHOWN: HDW-2

IMPORTANT: DO NOT DISCARD THIS MANUAL

This manual is considered to be part of the appliance and is to be given to the OWNER or
MANAGER of the restaurant, or to the person responsible for TRAINING OPERATORS of

this appliance. Additional manuals are available from CARTER-HOFFMANN.

THIS MANUAL MUST BE READ AND UNDERSTOOD BY ALL PERSONS USING OR

INSTALLING THIS APPLIANCE. Contact your CARTER-HOFFMANN DEALER if you

have any questions concerning installation, operation or maintenance of this equipment.

Knowledge of proper installation, operation and maintenance procedures is essential to ensure the safe operation of this unit.

1. Always have dry hands prior to using the ON/OFF switch.

2. Turn OFF the ON/OFF switch anytime the cabinet is not in use, for extended periods of time.

3. If an electrical shock is felt when touching the cabinet, disconnect the power immediately and call Carter-Hoffmann
Technical Service for assistance or service.

4. If the power cord is frayed or the plug damaged, DO NOT PLUG INTO THE ELECTRICAL POWER RECEPTACLE.
IF IT IS ALREADY PLUGGED IN, SHUT OFF THE MAIN CIRCUIT BREAKER, LOCATED IN THE BREAKER BOX,
THEN DISCONNECT THE PLUG.

5. DISCONNECT THE POWER CORD BEFORE ATTEMPTING ANY REPAIRS TO THE CABINET AND/OR CLEANING
THE UNIT. REPAIRS TO THIS UNIT MUST BE PERFORMED BY QUALIFIED PERSONNEL.

6. DO NOT SPRAY WITH WATER HOSE OR SUBMERGE THE CABINET. ELECTRICAL COMPONENTS AND

WIRING PRESENT A HIGH SHOCK HAZARD WHEN WET.

SAFETY

Rev: Jun 24, 2005 Part Number: 18400-3109 Printed in The United Stated of America

WARRANTY STATEMENT

Carter-Hoffmann, A division of Carrier Commercial
Refrigeration, Inc., warrants to the initial purchaser
of its standard Carter Line Products that Carter­Hoffmann will, at its option, repair or replace, during
the warranty period set forth below, any part of such
products made necessary due to a defect in material
or workmanship which is present when the product
leaves its factory and which manif ests itself during
the warranty period under normal use and service.

This warranty applies only to original equipment
owned and possessed by the initial purchaser and
the warranty period begins on the date of original
shipment from the Carter-Hoffmann factory and
extends as follows: to component parts and labor for
12 months; to refrigeration compressor unit for 1 year
(limited to replacement of the unit only - not to
include the labor for removal, repair or replacement).
Repair or replacement under this warranty will be
performed, unless authorized in writing by Carter­Hoffmann, at its factory. All parts or components to
be repaired or replaced under this warranty are to be
shipped prepaid to Carter-Hoffmann, with
reimbursement credit for such part or component to
be given if found by Carter-Hoffmann to be defective.

Carter-Hoffmann neither makes nor assumes and
does not authorize any other person to make or

assume any obligation or liability in connecti on with
its products other than that covered in this warranty.
This warranty applies only within the continental
United States and Canada. In Alaska and Hawaii,
this warranty applies only to and is limited to the
supply of replacement parts.

WARRANTY EXCLUSIONS AND LIMITATIONS

ANY IMPLIED WARRANT OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE IS
HEREBY SPECIFICALLY DISCLAIMED BY
CARTER-HOFFMANN. There are no warranties,

expressed or implied, which extend beyond the
description on the face thereof.

This warranty does not cover and Carter-Hoffmann
shall not under any circumstances be liable for any
incidental, consequential or other damages
(such as injury to persons or property, loss of time ,
inconvenience, loss of use, loss of business or
profits, or other matters not specifically covered )
arising in connection with the use of, inability to use
or failure of these products.

NOTE: Due to our continuous process of product
improvement and innovation, all listed specif icatio ns
are subject to change without notice.

xi

TABLE OF CONTENTS

WARRANTY xi
SPECIFICATIONS 1
FEATURES & OPERATING CONTROLS 2
PRECAUTIONS & GENERAL INFORMATION 3
AGENCY LISTING INFORMATION 3
INSTALLATION 4
OPERATION 6
Programming Instructions 7
CLEANING INSTRUCTIONS 8
PARTS & SERVICE 9
CUSTOMER SERVICE DATA 9

INTRODUCTION

Thank You for purchasing this Carter-Hoffmann appliance.
Proper installation, professional operation and consistent maintenance of this appliance will ensure that it

gives you the very best performance and a long, economical service life.
This manual contains the information needed to properly install this appliance, and to use and care for the

appliance in a manner which will ensure its optimum performance.

SPECIFICATIONS

MODEL VOLTS 1ø WATTS AMPS POWER SUPPLY CORD

HDW-1
HDW-2

HDW-1
HDW-2

HDWN-1
HDWN-2

HDWN-1
HDWN-2

120 1500 12.5 NEMA 5-15P

208
240

120 1500 12.5 NEMA 5-15P

208
240

1130
1500

1130
1500

5.4

6.3

5.4

6.3

NEMA 6-15P

NEMA 6-15P

1

FEATURES & OPERATING CONTROLS

NOTE: HDW-2 DUAL-DRAWER STANDARD WIDTH UNIT SHOWN.
SINGLE-DRAWER AND NARROW WIDTH UNITS ARE SIMILAR

2

FEATURES & OPERATING CONTROLS (continued)

This appliance is intended for use in commercial establishments
only.

This appliance is intended
serving temperature for human consumption. No other use is
recommended or authorized by the manufacturer or its agents.

Operators of this appliance must be familiar with the appliance use,
limitations and associated restrictions. Operating instructions must be
read and understood by all persons using or installing this appliance.

Cleanliness of this appliance is essential to good sanitation. Read and
follow all included cleaning instructions and schedules to ensure the
safety of the food product.

Disconnect this appliance from electrical power before performing any
maintenance or servicing.

This appliance is not jet stream approved. Do not direct water jet or
steam jet at this appliance, or at any control panel or wiring. Do not
splash or pour water on, in or over any control or wiring. Do not wash
floor around this appliance with water or steam jet.

Exposed surfaces of this appliance can be hot to the touch and may
cause burns.

Air and water heaters will be very hot when in use. Contact will cause
severe injury.

Do not operate this appliance if the control panel is damaged. Do not
operate this appliance if the keypad section of the control panel is torn
or broken. Call your Authorized Wells Service Agent for service.

The technical content of this manual, including any wiring diagrams,
schematics, parts breakdown illustrations and/or adjustment
procedures, is intended for use by qualified technical personnel.

Any procedure which requires the use of tools must be performed by a
qualified technician.

This manual is considered to be a permanent part of the appliance.
This manual and all supplied instructions, diagrams, schematics, parts
breakdown illustrations, notices and labels must remain with the
appliance if it is sold or moved to another location.

to hold previously prepared food at

WARNING:

ELECTRIC

All servicing requiring
access to non-insulated elec­trical components must be
performed by a factory au­thorized technician.
DO NOT open any access
panel which requires the use
of tools. Failure to
follow this warning can
result in severe electrical
shock.

SHOCK HAZARD

CAUTION:

RISK OF
DAMA G E

DO NOT connect or
energize this appliance
until all installation
instructions are read and fol­lowed. Damage to the
appliance will result if these
instructions are not
followed.

CAUTION:

HOT SURFACE

Exposed surfaces can be hot
to the touch and may cause
burns.

This appliance conforms to NSF Standard 4 for sanitation only if
installed in accordance with the supplied Installation Instructions and
maintained according to the instructions in this manual.

This appliance is
This appliance is Listed under UL File E6070.

Listed under UL File E6070.

AGENCY LISTING INFORMATION

STD 4

E6070

E6070

3

INSTALLATION

NOTE: DO NOT discard

the carton or other packing
materials until you have
inspected the appliance for
hidden damage and tested it
for proper operation.
Refer to SHIPPING DAMAGE
CLAIM PROCEDURE on the
inside front cover of this
manual.

WARNING:

RISK OF
PERSONAL INJURY

Installation procedures must
be performed by a qualified
technician with full knowledge
of all applicable electrical
codes. Failure can result in
personal injury and property
damage.

UNPACKING & INSPECTION

Carefully remove the appliance from the carton. Remove all
protective plastic film, packing materials and accessories from the
Appliance before connecting electrical power or otherwise performing
any installation procedure.

Carefully read all instructions in this manual and the Installation
Instruction Sheet packed with the appliance before starting any
installation.

Read and understand all labels and diagrams attached to the
appliance.

Carefully account for all components and accessories before
discarding packing materials. Store all accessories in a convenient
place for later use.

COMPONENTS
1 set ADJUSTABLE LEGS

1 ea. WATER PAN
1 ea. DRIP TRAY
1 or 2 ea. REMOVABLE DRAWER FRAME(S)
1 or 2 ea. PRODUCT PAN(S)

SETUP

Setup the appliance only on a firm, level, non-combustible surface.
Verify local codes for requirements. Concrete, tile, terrazzo or metal
surfaces are recommended. Metal over combustible material may not
meet code for non-combustible surfaces.

Verify that the unit sits firmly ON ALL FOUR LEGS. With a spirit level,
check that the appliance is level front-to-back and side-to-side. With
the adjustable legs, adjust as required to level the appliance. All four
legs must be adjusted to firmly contact the floor in order to prevent
tipping.

Refer to the Installation Instruction Sheet for required clearances.
Maintain required clearances between the appliance and adjacent
combustible surfaces.

Install removable drawer frame(s) and product pan(s) as required.
Install drip tray on hooks under bottom drawer.
Avoid storing flammable or combustible materials in, on or near the

appliance.

4

INSTALLATION (continued)

ELECTRICAL

Refer to electrical specifications on page 1. Circuit must meet or
exceed the amperage and wattage require ments listed.

120 Volt units require a properly grounded NEMA 5-15R receptacle:

208/240 Volt units require a properly grounded NEMA 6-15R
receptacle:

WARNING:

ELECTRIC

All servicing requiring
access to non-insulated elec­trical components must be
performed by a factory au­thorized technician.
DO NOT open any access
panel which requires the use
of tools. Failure to
follow this warning can
result in severe electrical
shock.

SHOCK HAZARD

CAUTION:

RISK OF

DO NOT connect or energize
this appliance until all
installation instructions are
read and followed. Damage
to the appliance will result if
these instructions are not
followed.

DAMAG E

CAUTION:

ELECTRICAL
SHOCK HAZARD

The ground prong of the
power cord is part of a
system designed to protec t
you from electric shock in the
event of internal damage.
DO NOT cut off the large
round ground prong, or twist
a blade to fit an existing
receptacle.

IMPORTANT:

Contact a licensed electrician
to install and connect
electrical power to the
appliance.

IMPORTANT:

Damage due to being
connected to the wrong
voltage or phase is NOT
covered by warranty.

5

OPERATION

CAUTION:

HOT SURFACE

Exposed surfaces can be hot
to the touch and may cause
burns.

CAUTION:

ELECTRICAL
SHOCK HAZARD

DO NOT splash or pour water
onto control panel or wiring.

IMOPORTANT: The water
pan must be installed with
care in order to prevent
damage to water heating
element.

Install Water Pan

IMPORTANT:

If using distilled water or very
soft water, add a tiny amount
(1/100 teaspoon) of table salt
to the water in the pan. The
water level sensor actually
senses minerals in the water,
and does not detect “pure”
water.

INSTALL WATER PAN
IMOPORTANT: The water pan must be installed with care in order to

prevent damage to water heating element.

1. Raise the water pan into position. Be careful not to contact heating
element:

a. Position drain to the front
b. Hold water pan so that rear is slightly lower
c. Stop pins of water pan touching front of cabinet brackets

2. Rotate rear of water pan up until ears clear the slots in cabinet

bracket.

3. Lift front of water pan until stop pin clears front of cabinet bracket.

4. Slide water pan to rear. Stop pin will drop into cabinet bracket slot.

5. Slide pan fully to rear. Verify that water pan is secure and will not

tip. Slide water pan to front until it stops.

6. Scre w cap onto water pan drain. Fill water pan to within 1/2" of

top. If using distilled water or very soft water, add a tiny amount
of table salt to the water in the pan. Reinstall drawer frame and
product pan. Close drawer.

REMOVE WATER PAN

1. Remove drawer. Place a suitable container under drain, remove

drain cap and drain water pan. Discard drain water.

2. Slide water pan forward until it stops. Lift water pan until stop pins

clear slots in cabinet brackets.

3. Slide water pan forward until ears clear slots in cabinet brackets.

4. Lower water pan straight down, being careful to not contact heating

element.

6

OPERATION (continued)

NORMAL OPERATION

Plug unit into an appropriate electrical receptacle.
Add water to water pan. Proper water level is 1/2" from top.

OPERATIONAL TIPS:
Refill water pan as required during operation.
Use filtered or treated water to minimize mineral/scale build-up.
Keep drawer(s) closed to minimize water usage.

Press power switch to ON. Allow unit to pre-heat for 20 minutes.
Press the MENU key to display parameters (AIR temper ature, WATER

temperature or TIME setting) for the current menu.
Select parameter (AIR temperature, WATER temperature or TIME)

to be displayed by pressing SEL key. The corresponding indicator will
glow. Display will default to AIR temperature if no key is pressed for
5 seconds.

Change menu by pressing the MENU key at the same time as the UP
ARROW or DOWN ARROW key. Any one of a maximum of eight
menus may be displayed.

NOTE: Settings for AIR temperature, WATER temperature and
TIME may only be changed in the program mode. Normal setting
information is shown on the control panel chart.

CAUTION:

HOT SURFACE

Exposed surfaces can be hot
to the touch and may cause
burns.

CAUTION:

ELECTRICAL
SHOCK HAZARD

DO NOT splash or pour water
onto control panel or wiring.

The controller incorporates a
single TIME setting.
Press MENU key, then
START/STOP key to start
timer. An audible alarm will
sound at the end of the time
period.
Time is factory set at 2hr.
Time setting can be changed
in program mode.
Timer can be set from 0:00 to
a maxi mum of 6:00.

TEMPERATURE AND HUMIDITY SETTINGS

HIGH HEAT

AIR

ºF (ºC)
190 (88) 190 (88) HIGH 160 (71) 160 (71) HIGH 140 (60) 140 (60) HIGH
190 (88) 160 (71)

190 (88) 130 (54) LOW 160 (71) 130 (54) LOW 140 (60) 130 (54) LOW

WATER

ºF (ºC)

MOISTURE

MEDIUM

AIR

ºF (ºC)

160 (71) 145 (63) MEDIUM 140 (60) 135 (57) MEDIUM

MEDIUM HEA T

WATER

ºF (ºC)

MOISTURE

AIR

ºF (ºC)

7

LOW HEAT

WATER

ºF (ºC)

MOIS­TURE

OPERATION (continued)

EXAMPLE:

Set Menu #3
AIR temp = 150ºF
WATER temp = OFF
TIME setting = 2hr 30min

PROGRAM MODE

Press and hold MENU key, then UP ARROW key or DOWN ARROW
key to select menu number. Release keys.

Press and hold MENU key for 3 seconds to enter prog ra m ming mode.
PROGRAM indicator will flash.

Press SEL key to select parameter (AIR, WATER or TIME) to be
changed.

Press UP ARROW key or DOWN ARROW key to change setting.
NOTE: WATER heater may be turned off by pressing DOWN ARROW
key until display reads "OFF".

Press and hold MENU key, then UP ARROW key or DOWN ARROW
key to select another menu. Release keys. Press UP ARROW key or
DOWN ARROW key to change setting.

Press MENU key for 3 seconds to exit.
NOTE: Control will automatically exit program mode if no key is pressed
for 30 seconds.

8

OPERATION (continued)

RECOMMENDED TEMPERATURE SETTINGS AND HOLDING TIMES

TEMPERATURE ºF

TYPE OF FOOD TIME (HRS)

AIR WATER

BREAD PRODUCTS 2 1/2 155 145

DAIRY & EGG PROD-

UCTS

MEATS & POULTRY

ROASTED

MEATS & POULTRY

FRIED

SEAFOODS

WITH SAUCE

SEAFOODS

FRIED

STARCHES

BEANS

PASTA

RICE

VEGETABLES 2 160 155

CRISP TEXTURED

FOODS

2 160 155

3 170 150

2 185 135

2 1/2 160 155

1 1/2 185 135

1 1/2 150 145

1 195 130

NOTE: Times and temperatures are approximate, and can vary for your specific application depending
on product preparation, cooking time and internal food temperature.

9

CLEANING INSTRUCTIONS

CAUTION:

ELECTRIC SHOCK

Disconnect appliance from
electric power before cleaning.

HAZARD

CAUTION:

HOT SURFACE

Exposed surfaces can be hot
to the touch and may cause
burns. Allow appliance to cool
before cleaning.

IMPORTANT: DO NOT spill
or pour water into controls,
control panel or wiring.

DO NOT submerge drawer
frames in water. Water
damage is not covered by
warranty.

IMPORTANT: DO NOT use
steel wool or abrasive
cleansers to clean the warmer,
drawers or drawer rollers.

PRECAUTIONS: Disconnect appliance from electric power.
Allow unit to cool before proceeding.

FREQUENCY: Minimum -Daily
TOOLS: Mild Detergent

Clean cloth or sponge

1. Disconnect warmer from electric power. Allow to cool before
cleaning.

2. Remove product pans from drawers. Remove drawers from
warmer.

3. Place a suitable container under drain, remove drain cap and drain
water pan. Discard drain water. Remove water pan (see page 6)
and drip tray.

4. Clean drawers, product pans, water pan and drip tray by wiping
with a soft cloth dampened with water and mild detergent.
Rinse all components thoroughly with a soft cloth dampened with
clear water.
Dry all components prior to reinstalling them in warmer.

5. Sweep crumbs and other debris from warmer cavity.

6. Clean the outside of the unit by wiping with a clean cloth or
sponge dampened with warm water and mild detergent.
Dry with a clean cloth, then wipe with a polish formulated for
stainless steel.

7. It is important to keep the slide rails clea r and free from debris.
Periodic cleaning of the slide rails and other adjoining parts is
necessary to assure smooth drawer operation.

8. Check drawer rollers. Be sure they roll freely are free from debris.

9. Reinstall water pan (see page 6) drip tray, drawers and product
pans. Reinstall drain cap on water pan and add water to water pan
to 1/2" from top.

Procedure is complete

10

PARTS & SERVICE

ACCESSORY PART NO.

PRODUCT PAN, all HDW-Series Warmer 22228

IMPORTANT: Use only
factory authorized service
parts and replacement

.

filters

For factory authorized
service, or to order factory
authorized replacement
parts, contact
Carter-Hoffmann at:

Carter-Hoffmann

1551 McCormick Ave.

Mundelein, Illinois,

60060 USA

Phone: [phone]

Toll Free (USA and

Canada): 800-323-9793

Fax: [phone]

After Hours Emergency:

800-421-3744

RESTAURANT _____________________________ LOCATION _____________
INSTALLATION DATE ________________________ TECHNICIAN ___________
SERVICE COMPANY ________________________________________________
ADDRESS ___________________________ STATE ______ ZIP__________
TE LEPHONE NUMBER (_____)_____-_________

EQUIPMENT MODEL NO. _______________
EQUIPMENT SERIAL NO. _______________

VOLTAGE: (check one)  120  208  240

CUSTOMER SERVICE DATA

please have this information available if calling for service

11

Carter-Hoffmann

A Division of Carrier Commercial Refrigeration

1551 McCormick Ave.

Mundelein, Illinois, 60060 USA

Phone: [phone]

Toll Free (USA and Canada): 800-323-9793

Fax: [phone]

After Hours Emergency: 800-421-3744

Service E-mail: [e-mail]

Sales and Marketing E-mail: [e-mail]

Company Website: www.carter-hoffmann.com

PRINTED IN UNITED STATES OF AMERICA

file: 305986CH Rev.(-) 050624