Caretrak MobileDefender S User Manual
MobileDefender™ Model S
Fall Detection
User Guide
Terms and Conditions
Version 2.2
Mobile Defender User Guide
Table of Contents
1.1
Getting Started ……………………………………………………………. 3
1.2
Buttons and Indicators ……………………………………………….. 4
1.3
LED Light Indicators ……………………………………………………… 5
1.4
Charging the Device .……………………………………………………… 6
1.5
Power On/Off ………………………………………………………………. 6
1.6
Emergency (SOS) Button ……………………………………………….. 7
1.7
Answering Inbound Calls ……………………………………………….. 7
1.8
Ending Calls ………………………………………………………………… 7
1.9
Fall Advisory Services ………………………………………………….. 7
1.10
1.11
1.12
1.13
1.14
1.15
Important Information ………………………………………………. 8
Product Specifications ………………………………………………. 8
Limited Product Warranty …………………………………………. 9
Caretrak Portal & Alerts Overview ………………………............. 10
Important Information – Emergency Response service …… 12
Terms and Conditions ………………………………………………. 13
What’s Included in the box
Caretrak Mobile Defender device
•
Charging cradle
•
USB cable
•
AC power adapter
•
Neck lanyard
•
Clip-on carrying case
•
Page 2
Mobile Defender User Guide
1.1 Getting Started
Review your Welcome email sent from info@caretrak.ca that contains information for setting up
•
your services and logon information to access your Caretrak Portal & Alerts. If you did not receive
your Welcome email, please check your email Junk folder and ensure that info@caretrak.ca is on
your approved sender list
If you selected the Emergency Response option, complete setup of your emergency response
•
profile with Caretrak. Caretrak will contact the account holder directly within 3 business days to
collect the required information
Remove the device and components from the packaging
•
• Place the device on the neck lanyard (if desired)
• Release connectors on the lanyard (lightly push side clasps for each connector)
• Loop through the lanyard holes on the device
• Reconnect connectors on the lanyard
• Plug power adapter into the charging cradle and an electrical outlet
• Place device on charging cradle for 24 hours before first use
• Place or wear device in an unobstructed area for approximately 30 minutes before first use
• Complete an initial test call by pushing SOS button until it vibrates. The call will take approximately
20 seconds complete
If you selected the Emergency Response option, notify the response centre at 1-800-465-4166
before completing the test call. Do not complete the test call until your Emergency Response
profile has been setup
• Setup your Caretrak Portal to send alerts to your contacts. See section 1.12 Caretrak Portal
Overview
Please review the terms and conditions included this guide and available at caretrak.ca/terms. By
using the device or services you agree to be bound by these terms.
For any questions or inquiries, please call Caretrak Support at 1-855-333-3381
Page 3
1.2 Buttons & Indicators
1
Speaker
2
Emergency Button
3
Power Status LED
4
Cellular Status LED
5
GPS Status LED
6
Bluetooth Status LED
7
Microphone
8
Power Button
9
Lanyard Holes
10
SIM Card Compartment
11
Battery Charging Contacts
Side
Mobile Defender User Guide
Page 4
1.3 LED Light Indicators
Mobile Defender User Guide
Power LED
LED Shows Red Shows Yellow
Only applies when device is on the
charging cradle
State Battery power is low. This occurs
when the battery capacity is at
or below 30%.
Mobile Defender is being charged in
the cradle
It will be solid or flashing
Off
Only applies when device is NOT on
the charging cradle
Mobile Defender is either off or is
currently on and is charged (between
30% and 100% battery life)
• The Power LED does not remain illuminated continuously when the device is
powered on and ready for use. Various lights will flash on the device intermittently when
connecting to the network. You do not need to monitor lights except for the Power LED
• The device will automatically turn on when placed in the charger. When taken off the charger it
will remain powered on although the LED will not remain illuminated
• To check if the device is powered on or off, soft press the power button on the right side (do
not hold down). If the device is Off, the Power LED will flash once (in Red). If the device is On,
the Cellular LED will flash (in Yellow)
Low Battery:
• The Power LED will turn RED when battery is at or below 30%
• Place it in the cradle to re-charge the device (takes approximately 3-4 hours)
Cellular LED
LED On Blinking Off
State Voice connection has been
established. Either an inbound or
outbound call was placed.
LED Blinking Off
State Mobile Defender is searching for or
attempting to connect to the GPS
network.
Mobile Defender is searching for or
connecting to a cellular network to
complete a call or send notifications
GPS LED
Mobile Defender is in-between
location search and is not needed at
that time
Mobile Defender is not
transmitting a call or data and
does not need the cellular service.
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Mobile Defender User Guide
1 2 3
1.4 Charging The Device
• Connect charging cradle to adapter and plug into an outlet
• Place device into charging cradle
• Leave in the charging cradle for 3 to 4 hours to ensure a full charge (24 hours before the first use)
• It is recommended to establish a regular daily routine with user for charging device
• Estimated battery life is 48 hours (subject to various conditions including GPS and wireless
coverage in the area it is being used)
1.5 Power On/Off Right Side
Power On:
Press and hold the power button for 3 seconds.
•
Device will vibrate upon startup.
•
GPS and Cellular LED’s will begin to flash within 10 seconds.
•
Device will attempt to connect to the GPS and cellular networks
•
The device will automatically turn on when placed in the charger. When taken off, it will remain on
Power Off:
Press and hold the power button for 3 seconds.
•
Device will vibrate upon shut-down.
•
Cellular LED’s will begin to flash within few seconds.
•
Device will attempt to connect to the GPS and cellular network and send a Power Off notice
•
Page 6
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