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CapTel®840
Quick Guide
How CapTel 840 Works
2-LINE MODE (optional): You can also use your
CapTel 840 with two telephone lines instead of just
one. To learn more, see page 91 of the How-to Guide.
Set Up
About the Telephone Line
The CapTel 840 plugs into a standard analog telephone
line. If you have DSL service, make sure an appropriate
filter is in place.
In an Office
Check with your telephone system administrator to
make sure you are using an analog port. If you need
to dial a “9” to get an outside line, see page 77 in the
How-to Guide to enter a Dialing Prefix.
Plugging Everything In (1-Line Mode)
Easy steps to start using
your CapTel phone!
CAU T IO N !
Be sure to use the power adapter that comes with
your CapTel 840.
*
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Captions
Button
Placing a Call (1-Line Mode)
1.
Make sure the red light
around
the CAPTIONS button is on.
Press the CAPTIONS button
to turn the light on or off.
2. Lift the handset.
3. Dial the phone number of the
person you wish to call. Remember
to include a 1 and the area code if
dialing long distance.
4. You will see a message letting you
know that the Captioning Service is
connecting the call.
5. Listen or watch the screen to know
when someone answers. Begin your
conversation as you normally would.
When you are done with your call,
hang up the handset.
Getting Captions
Making a Call
The CAPTIONS feature must
be ON before you dial the phone
number. Your CapTel phone
will automatically connect to
the Captioning Service.
TIP: The Signal Meter lets you know when sounds are present
on the telephone line, even if they are too soft for you to hear.
Watch the Signal Meter to know when someone answers your call.
Dial a Number
or Press Speed Dial
Signal
Meter
Dialing:
1-555-333-1234
Waiting for Captions
******** 5/14 11:16 AM ********
(CapTel CA# C1234) (Tones)
Ringing 1 2 3 (M) Hello this is
John who is calling please
Press to Review the Conversation
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Answering a Call with Captions (1-Line Mode)
1. The person calling you first dials the
toll-free Captioning Service. (See page 1
of the How-to Guide for phone number.)
2. The caller hears a recording asking
them to enter your phone number
and press the # key.
3. When your CapTel phone rings,
pick up the handset to answer.
4.
The display shows the status as
your CapTel
phone connects to the
Captioning Service.
5. Say “Hello” and begin your
conversation as
soon as you see that
the call has connected.
Getting Captions
Receiving a Call
When someone calls you, they
must dial the Captioning Service
first, then enter your phone
number in order for you to get
captions (1-Line Mode only).
If the incoming call is not placed
through the Captioning Service,
the call will not be captioned. You
cannot turn captions on/off in the
middle of a call using 1-Line Mode.
2-LINE MODE (optional):
In 2-Line Mode, callers can
dial your phone number directly
and you can turn captions on/off
at any time during the call.
See page 91 of the How-to Guide
for details.
Waiting for Captions
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Calling Tips
Begin Speaking Right Away
At the start of every call, there is a slight delay as the Captioning Service
connects. You may begin speaking as soon as you see that someone has
answered or if you can hear what they’ve said – you don’t need to wait
for captions to finish. This will help people realize there is someone on
the line so they won’t accidentally hang up on you.
How Captions Work
The Captioning Service uses speech recognition technology to create the
captions. Occasionally, the speech recognition system may misinterpret
words that sound alike (for example, “writing” and “riding”) causing an
error in the captions. As the service corrects these errors, the corrected
word will appear in a different color on your display screen. If there is
ever any confusion about the captions, please ask the caller to clarify
what they said.
You Don’t Have to Wait for Captions
Just as with any other telephone conversation, you and the other person
are free to interrupt each other at any time. You do not need to wait for
the captions to reply if you already understand what was said.
Using Automated Touchtone Systems
When using automated phone menus (“Press 1 for this, Press 2 for that…”),
you can press your number choice on the CapTel keypad as soon as you
are ready to make a selection. You do not need to wait for all the
captions to finish before you press a number.
Adjusting the Volume
Press the arrows to adjust
the volume level to a comfortable
setting. Watch the light panel
above the VOLUME bar for the
current volume setting.
Adjusting the Tone
You can enhance LOW,
MED, or HIGH frequency
sounds to a setting that
you hear best. Press the
TONE button to alternate
between settings.
Getting Help
Available 24 hours a day, 7 days
a week except major holidays.
CapTel Customer Service
Phone: (888) 269-7477 (V/CapTel/TTY)
Fax: (608) 204-6167
Email: CapTel@CapTel.com
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